© 2013 Assima 1

Assima UK Ltd

GSK Case StudyLearning Technologies - 2014Paul Stevens – Managing Director - AssimaGeoff Segar – SAP Training Manager - GSKBen Galloni – Tools Specialist Assima

© 2013 Assima 2

GSK M-ERPS Programme

Accelerating excellence in manufacturing across the GSK supply chain by

•Simplifying and standardising ways of working and data across the GMS network•Implementing a single M-ERP template that enables the future GSK operating model•Building in scalability that enables ‘core’ ways of working by all sites•Implementing a system that is sustainable and removes obsolescence risk

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An End to End Business Solution

Standardprocess

Standardprocess

Standardcapability

Standarddata

Resulting in•Business risk•Compliance risk•Unnecessary cost•Few end to end KPIs

Resulting in•Supported compliant ERP system•Mitigated business and validation risk•Platform for driving out cost•Platform for drive to world class performance

•End to end KPIs

Multipleprocesses

Variablecapability

Inconsistentdata

Current State Future State

Standardprocess

“The current approach is disconnected, inconsistent and results in variable processes and performance. To ensure that our customers can do more, feel better and live longer we must deliver a more consistent and efficient service.”

140 systems

1 system

Obsolete systems Sustainable systems

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Global Scope 31 Countries

67 Sites

Mix of SAP and non-SAP sites

Approx 17,000 Users

61%

16%

23%

UK, Eu-rope, ME&A

North America, Latina

Asia

“The ERP implementation at each site is part of a major programme across the GSK world. Every site added to ERP will increase the consistency and efficiency of our operation”

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Functional Scope

SUMMARY BY FAMILY

MAJOR ASSUMPTIONS___ _ ____ ____ __ _____ _ ____ ____ __ _____ _ ____ ____ __ __

DECISI ONS OUTSTANDING___ _ ____ ____ __ _____ _ ____ ____ __ _____ _ ____ ____ __ __

RECOMMENDATIONS___ ___ ___ __ ____ _AND COSTS ___ _ ____ ____ __ __

___ _ ____ ____ __ _____ _ ____ ____ __ __

MAJ OR CHANGES ____ ___ _ ____ ________ ___ _ ____ ________ ___ _ ____ ________ ___ _ ____ ____

DECISIONS MADE ____ ___ _ ____ ________ ___ _ ____ ________ ___ _ ____ ________ ___ _ ____ ____

VULNERABILITIES ____ ___ _ ____ ________ ___ _ ____ ________ ___ _ ____ ________ ___ _ ____ ____

MAJOR ASSUMPTIONS___ _ ____ ____ __ _____ _ ____ ____ __ _____ _ ____ ____ __ __

DECISI ONS OUTSTANDING___ _ ____ ____ __ _____ _ ____ ____ __ _____ _ ____ ____ __ __

RECOMMENDATIONS___ ___ ___ __ ____ _AND COSTS ___ _ ____ ____ __ __

___ _ ____ ____ __ _____ _ ____ ____ __ __

MAJ OR CHANGES ____ ___ _ ____ ________ ___ _ ____ ________ ___ _ ____ ________ ___ _ ____ ____

DECISIONS MADE ____ ___ _ ____ ________ ___ _ ____ ________ ___ _ ____ ________ ___ _ ____ ____

VULNERABILITIES ____ ___ _ ____ ________ ___ _ ____ ________ ___ _ ____ ________ ___ _ ____ ____

Demand Supply InventoryBudget Current Plan Previous Plan Prior Year

Supply-Chainplanning

Consensusforecasting

Orderto cash

Purchaseto pay

Warehousing &distribution

Plantmaintenance

Product life cycle

Record to report

Qualitymanagement

Production

“Our new operating model includes everything that is required to meet our customers needs – from understanding their future requirements to purchasing materials and planning production. To achieve this we also have various supporting processes which are part of the model.”

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Training Approach• Strategy to deal with large, complex user base of

17000 users– Diverse range of user groups– Diverse levels of computer literacy and

learning styles– Multiple countries and languages

• Common materials & consistent knowledge transfer

• Minimise time away from business as usual• Effective strategy for the long term• Easily maintainable solution• Means of checking user competency• Integrate and support change communications• Cost effective solution • Training toolsets backed by technology expertise

& service capability

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Training Programme Steps

Dry Run Training

Training PlanTraining CurriculumTraining Strategy

Ongoing Support / Retrofit

Training

Training Needs Analysis (TNA)

Train the Trainer (TTT)

Translation Training Evaluation

Content Development

Doc. Standards

End User Training

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Training Challenges

• Deployed toolset not fit for purpose:

• Time consuming to update existing lessons as system developed/changed

• No practical translation or localisation capability – re-capture required for all languages

• Licencing based on total SAP licenses - prohibitive costs given the large user community

• Simulations / System Instructions required in several languages - both for screens/ fields and guidance text

• Requirement to align tools and templates across two large ERP programmes with considerable shared content

• Requirement to update system instructions/ simulations for local markets or sites

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Training Tool Selection

• Tool needs to represent your SAP system as realistically as possible to engage users

• Key Tool Attributes/Features:– Ease of maintenance – system will change both pre go-live (testing) and

post go live– Ease of authoring– Localisation – site/country/business unit specific data– Translation – if you going across languages– The ability to track user access and scores and present management

information via the LMS • Selection Tips:

– Include 3-4 vendors in your initial assessment– Ensure providers can demonstrate tool capabilities in front of you on a live

SAP system (ideally get them to work to a scenario you have designed)– Ask for several references/site visits

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Assima Tools Solution• Assima Cloning technology (ATS) used to create replica of

our live system – looks, feels, acts the same:

• Capture of GSK SAP environment with working data

• Multiple modes - demo, practice & evaluation

• Excellent end user feedback – significant improvement on previous elearning solution

• Translation and data localisation capabilities key for our rollout community

• Effective at familiarising upcoming sites with system

• Creation and maintenance of a full library of learning and support materials stored on Assima training portal

• Use of experienced professional developers from Assima to support training team

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DEMONSTRATIONPoint of need support and training

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