gs customer conf 2014 transitions
TRANSCRIPT
10/21/2014 1
10/21/2014 2
Thanks to our Platinum Sponsors!
10/21/2014 3
“DO WHAT YOU DO SO WELL THAT THEY WILL WANT TO SEE IT AGAIN AND BRING
THEIR FRIENDS.”
–Walt Disney
10/21/2014 4
Restaurant Rewards Programs boostsvisits 35%!
10/21/2014 5
Of consumers currently participate in restaurant loyalty.
36%
10/21/2014 6
Of adults that keep their smartphoneswithin arms reach.
91%
10/21/2014 7
Of text messages get read within 3 minutes of delivery.
90%
10/21/2014 8
Mobile coupons get 10 times the redemption rate of traditional coupons.
10/21/2014 9
1 billion
8 billion
5 billion
How many pizzas are sold each year?
850 million
10/21/2014 10
1 billion
8 billion
5 billion
How many pizzas are sold each year?
10/21/2014 11
1 billion
5 billion
How many pizzas are sold each year?
10/21/2014 12
5 billion
How many pizzas are sold each year?
The United States accounts for 60% of pizzas sold worldwide – 3 billion pizzas annually.
10/21/2014 13
Of mobile consumers turn to a competitor’s site after a bad mobile web experience.
40%
10/21/2014 14
83% of U.S. adults drink coffee
10/21/2014 15
restaurants 40% more than the rest of the population.
The 25-34 year-old age segment visit
10/21/2014 16
10/21/2014 17
10/21/2014 18
Consumers are visiting restaurants more
frequently with an average of 13 times per
month, up 26% from the 2013 study which
found an average of 10.3 visits per month.
10/21/2014 19
Millennials are more responsive to rewards programs.
vs.
Estimates that an appealing restaurant rewards
program will yield a visit increase of 43% versus
35% for the overall population.
43% 35%
10/21/2014 20
“The only true wisdom is
knowing that you know nothing.” -Socrates
10/21/2014 21
Thanks to our Gold Sponsor!
10/21/2014 22
Happy National Pizza Month!
10/21/2014 23
46% higher
average per customer spending with companies that offer reward programs.
10/21/2014 24
10/21/2014 25
400 million
60 million
85 million
How many cups of coffee are sold each day
in the USA?
150 million
10/21/2014 26
400 million
60 million
85 million
How many cups of coffee are sold each day
in the USA?
10/21/2014 27
400 million
60 million
How many cups of coffee are sold each day
in the USA?
10/21/2014 28
400 million
How many cups of coffee are sold each day
in the USA?
Over 50% of Americans over 18 years of age drink coffee every day. 30 million American adults drink specialty coffee beverages daily.
10/21/2014 29
75%
TO MAKE DECISIONSABOUT WHERE TO EAT.
10/21/2014 30
72%
ONLINE REVIEWVS. ANY OTHER SOURCE.
10/21/2014 31
88%
AVERAGE 88% MOREPROFITS THAN THOSE WHO DON’T.
10/21/2014 32
“The customer’s perception is
your reality.”
Kate Zabriskie
10/21/2014 33
Coffee Shops make up the FASTEST GROWING part of the restaurant
business with 7% annual growth rate.
10/21/2014 34
In the world of Internet Customer Service, it’s important to remember
your competitor is only one mouse
click away. Doug Warner
10/21/2014 35
Of consumers go to social networking sites to read reviews.
68%
10/21/2014 36
Thanks to our Break Sponsors!
10/21/2014 37
Restaurant owners say their loyalty program gives them a
COMPETITIVE ADVANTAGE.
10/21/2014 38
Use our web portal to log support calls!
10/21/2014 39
77% of Customers
30% of all internet usage come from mobile devices.Your site must be mobile, or 3 out of 10 visitors will find your site useless
10/21/2014 40
85% of customers expect businesses to be active on social media.
10/21/2014 41
76% of adult coffee drinkers
started before age 24
10/21/2014 42
For the sixth consecutive year, Mercury was awarded the Gold Vendor of Excellence as an Outstanding Provider of Electronic Payments / Financing at the RSPA RetailNOW2014 convention and expo.
10/21/2014 43
69% of Customers want to receive emails with offers on items they’ve ordered in the past.
10/21/2014 44
150 slices
600 slices
99 slices
How many slices of pizza are eaten in the
USA each second?
350 slices
10/21/2014 45
150 slices
99 slices
How many slices of pizza are eaten in the
USA each second?
350 slices
10/21/2014 46
150 slices
How many slices of pizza are eaten in the
USA each second?
350 slices
10/21/2014 47
How many slices of pizza are eaten in the
USA each second?
350 slices
It is estimated that Americans eat 100 ACRES of pizza a day!
10/21/2014 48
More people worldwide own a
mobile phone than own a toothbrush
10/21/2014 49
65% of Millennials
say losing their phone or computer would have a greater negative impact on their
daily routine than losing their car.
10/21/2014 50
A Harvard study found that a 1-star increase in Yelp rating can lead to a 5-9% increase in revenue for a restaurant.
10/21/2014 51
10/21/2014 52
“The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.”
John Russell
10/21/2014 53
Every minute there are 347,000 tweets and 510,000 Facebookcomments.
10/21/2014 54
Thanks to our Jam Fest Sponsor!
10/21/2014 55
www.facebook.com/granburyrswww.facebook.com/coffeeshopmanager
LIKE US ON FACEBOOK.
10/21/2014 56
@granburyrs@coffeeshopmanager
FOLLOW US ON TWITTER.
10/21/2014 57
135 training videos are available
on our learning center!
www.granburyrs.com/learning-center
10/21/2014 58
-Steve Jobs
10/21/2014 59
Understanding our customers helps
us identify the most valuable features.
10/21/2014 60
Understanding our customers helps
us prioritze.
10/21/2014 61
Understanding our customers helps
us make better decisions.
10/21/2014 62
We are just a click away.
www.granburyrs.comwww.coffeeshopmanager.com
10/21/2014 63
If you want to go fast, go alone. If you want to go far,
go together. -African Proverb