groups of activities -...

GROUPS OF ACTIVITIES

GROUPS OF ACTIVITIES | 47

SUPPORTThis group of activities includes support services that predominantly assist with the management of the ‘Delivery’ activities and general operations of the Council. The Community rarely sees these services

Support Services 178

This is made up of the following services:

• Asset & Infrastructure Planning• Communications• Finance• Human Resources• Information & Technology• Legal and Risk Management• Property Management• Strategic Planning and Relationships• Asset Delivery

COUNCIL ACTIVITIES

This section outlines all of the activities of the Council and includes information so that the community can see how we plan, manage, deliver and fund Council activities. This section has been divided into two “Groups of Activities” which are:

• Delivery (including Governance Services)

• Support

DELIVERYThe group of activities includes all Council activities that predominantly have an ‘on the ground’ service delivery function. The community can generally see and experience these activities. These include:

1. Transportation 48

2. Airport 57

3. Recreation & Facilities 61

4. Open Space 69

5. Community Property Services 80

6. Wastewater 86

7. Water Supply 93

8. Stormwater 101

9. Solid Waste 108

10. Libraries 114

11. Baycourt 119

12. Arts & Heritage 125

13. Local Area Revitalisation 129

14. Economic Development 134

15. City Planning & Growth Management 141

16. Environmental Planning 146

17. Building Services 150

18. Environmental Compliance 156

19. Animal Services 160

20. Emergency & Risk Management 164

21. Customer Service Centre 168

22. Governance Services 171

23. City Development 175

To view an activity’s full activity plan, please go to www.tauranga.govt.nz or contact Council on

(07) 577 7000.

GROUPS OF ACTIVITIES

COMMUNITY OUTCOMESCouncil approved new community outcomes in August 2014. These will replace the current decision-making framework and City Vision linkages identified in the activity area information. The new community outcomes are not included in the 2014/15 Annual Plan but are reflected in Council’s 2015-2025 Long Term Plan. The outcomes are:

• A talented and innovative city full of opportunity• A city with heart and soul• A city of great spaces, places and environments

ACTIVITY PLANNINGEach activity above, including support services, has a robust activity plan that outlines where the activity is going in the future and how Council plans to manage this. In undertaking activity planning, four key principles are applied across the board which include environmental sustainability, cultural sensitivity, cost effectiveness and social responsibility.

CONTINUOUS IMPROVEMENTTo ensure that Council continuously reviews and improves its operation across the organisation and for the city, there is a requirement within the management of each activity to review service delivery methods, undertake cost reviews and continuously seek efficiencies.

48 | TAURANGA CITY COUNCIL ANNUAL REPORT 2014/15

TRANSPORTATION

WHAT WE DOThis activity ensures that the transport network in Tauranga is safe, efficient and sustainable.

Under this activity we:

• Manage the transportation network

• Plan for the future of the transportation network

• Implement sustainable transport initiatives

The activity incorporates the entire roading corridor, including roads, footpaths, cycle facilities, parking, landscaping, lighting and traffic signals.

HOW DOES THIS AFFECT YOU?A safe and efficient transport network makes it easier to move around our city and have access to all Tauranga has to offer. This contributes to a vibrant, healthy and sustainable city. A well connected city also supports commercial and economic activity.

KEY PROJECTSIncreased the efficiency of the network:

• Sandhurst Drive extension completed. Sandhurst Drive now links to SH2 (Tauranga Eastern Link) via the new Mangatawa Interchange. The project also delivered linkages to Gloucester Road and Grenada Street, as well as improved access to Papamoa Beach Road with the introduction of a new roundabout.

• Tara Road Upgrading – The reconstruction of Tara Road commenced in 2014/15. These works are on-going. Once completed, there will be a significantly improved level of service to road users in the area.

Easy & Safe to Move Around

Built to Fit our Hills, Harbour and Coast

Vibrant, Healthy and Diverse Communities

Strong, Sustainable Economy

CITY VISION

Living Well, Wasting Less

Completed several safety projects:

• 28 minor safety projects were delivered across the city. These projects help improve safety for all road user groups, but are particularly focused on vulnerable road users; pedestrians, cyclists, wheelchair users and mobility scooter users. Projects of note are an intersection upgrade at Bellevue Road and Brookfield Terrace, improvements outside Greerton Village School and Welcome Bay School, a new pedestrian crossing on Ngatai Road, and improvements to the pedestrian crossing in Greerton near the race course.

Increased the sustainability of our network through walking and cycling initiatives:

• The number of children participating in walking and cycling programmes across the city continues to grow. Numbers now exceed 5,000. In the last 12 months, our Travelsafe team have also added 4 new schools to the ‘School Travel Plan’ programme. 42 schools are now actively involved in the programme.

• Funding secured to complete the city wide urban cycle network, along with funding to deliver the Tauranga section of the cycle trail between Omokoroa and the city.

HOW DID WE PERFORM?A complete list of how we performed against the annual outcome and levels of service measures follows, but some key points are:

Safety of the transport network

We have seen a drop in vehicle occupant injuries over the past year. There have also been some improvements in people’s perception of safety when walking or driving around the city, which is pleasing to see. It is hoped that the decrease in people’s perception of cycling safety will improve following Council’s investment in the provision of cycle infrastructure in the 2015-25 Long Term Plan.

Sustainability of the transport network

There continues to be high levels of participation in sustainable transport initiatives including School Travel Plans and Kids Can Ride programmes with over 5,000 school students participating in these programmes over the last year.


TRANSPORTATION

SIGNIFICANT CAPITAL PROJECTS

2014/2015Actual$000’s

2014/2015Budget$000’s

2014/2015Variance

$000’s Key Variance Explanations for 2015

Tara Rd Planning & Reconstruction 1,888 1,500 (388) Project to be constructed over 2014/15 and 2015/16 financial years. Construction has proceeded faster than budgeted this year therefore variance is due to timing over the two financial years.

Minor Improvements 1,207 961 (246) Variance due to service issues during construction of projects, plus costs bought forward from 2013/14.

Reseals 3,464 3,327 (137) Minor variance due to overspend in pre-seal repairs.

Pavement Rehabilitation 1,562 1,271 (291) $108K has been carried forward from 2013/14. Remaining unfavourable variance due to costs higher than anticipated.

Coastal Erosion Protection 30 25 (5) Project completed.

Land Purchases 597 1,656 1,059 Remaining land purchases still under negotiations. Remaining budget to be carried forward into 2015/16.

Land Sales (4,204) (6,214) (2,010) Remaining land sales have been deferred to 2015/16.

Forward Design 171 150 (21) Minor variance, design works completed.

Mangatawa interchange SH2 (Sandhurst link) - Mangatawa grade separated intersection associated with the Tauranga Eastern Link.

6,743 7,450 707 Additional fill required which has slightly delayed project completion. Project to be completed in July 2015, remaining budget has been carried forward into 2015/16.

Cambridge Road Slip 293 0 (293) Costs carried over from 2013/14 financial year. Works have been completed.

Domain Rd Upgrading 302 0 (302) Expenditure brought forward for stormwater mitigation. Project is due to be completed in 2020.

Reimbursement to WBOPDC 172 250 78 Project completed.

Sandhurst Drive Extension 4,897 4,915 18 Project completed.

Route K Extension Improvements 157 250 93 Variance due to scope of project changing during financial year resulting in savings.

Regional Transport Model 102 120 18 Minor variance, second phase to commence next financial year.

Bus Shelter Installation 49 50 1 This years programme completed.

Route K Sale to NZTA (61,646) 0 61,646 Sale of Route K to New Zealand Transport Agency.

Signs/Facilities Capital Renewal 257 275 18 This years programme completed.

Pay & Display EMV Software conversion 0 300 300 Banking industry has provided no further direction on the date this project is to be completed. Project has been put on hold until further information has been received.

Kerb And Channel Renewal 413 300 (113) $81K carried forward from 2013/14, balance a minor overspend.

Streetlight Upgrading/Renewals 300 255 (45) Project completed, minor overspend due to timing over multi year programme.

Replace Ticketing Machine - Spring St Carpark

0 150 150 This project has been cancelled as Spring St Carpark will be fully automated next year.

Parking Buildings Improvements 106 110 4 This years programme completed.

Real Time Electronic Bus timetable info 0 140 140 Bay of Plenty Regional Council have indicated that funding is not required.

Roxanne Place/Poike Rd Stormwater/Rising Poike Road

313 260 (53) An additional $53K was carried from 2013/14 budget. This offsets the variance. Project is completed.

Papamoa East Interchange 116 108 (8) Land purchase complete.


TRANSPORTATIONP

ER

FOR

MA

NC

E M

EA

SU

RE

S -

AC

TIV

ITY

OU

TCO

ME

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Leve

l of s

afet

y fo

r pe

ople

mov

ing

arou

nd th

e ci

ty

(fact

ual)

Num

ber o

f peo

ple

that

wer

e in

jure

d or

kill

ed in

cra

shes

ac

ross

the

city

(cyc

lists

, pe

dest

rians

, veh

icle

oc

cupa

nts)

. D

ata

Sou

rce:

New

Zea

land

Tr

ansp

ort A

genc

y (N

ZTA

) C

rash

Ana

lysi

s S

yste

m

No.

Dec

reas

ing

Par

tly a

chie

ved

- 19

Ped

estr

ians

-

Ach

ieve

d 25

Cyc

lists

- N

ot

achi

eved

12

0 Ve

hicl

e O

ccup

ants

-

Ach

ieve

d (Y

ear t

o 31

/12/

14)

Vehi

cle

occu

pant

inju

ries

cont

inue

to d

rop

alon

g w

ith

pede

stria

n in

jury

cra

shes

. Th

is is

refle

cted

in th

e pe

rcep

tion

of th

e le

vel o

f sa

fety

on

the

road

net

wor

k.

Ach

ieve

d 27

Ped

estr

ians

22

Cyc

lists

12

4 Ve

hicl

e O

ccup

ants

(Y

ear t

o 31

/12/

13)

Vehi

cle

occu

pant

inju

ries

cont

inue

to d

rop

alon

g w

ith p

edes

tria

n an

d cy

clis

t in

jurie

s. T

his

is re

flect

ed in

th

e pe

rcep

tion

of th

e le

vel o

f sa

fety

on

the

road

net

wor

k.

17 -

Cyc

lists

25

- P

edes

tria

ns

181

- Ve

hicl

e oc

cupa

nts

Leve

l of s

afet

y fo

r pe

ople

mov

ing

arou

nd th

e ci

ty

(per

cept

ion)

Of r

esid

ents

who

cyc

le,

wal

k or

driv

e ar

ound

the

city

, the

per

cent

age

that

fe

el s

afe*

whe

n do

ing

so o

n th

e cy

clew

ays,

foot

path

s or

road

s.

* sa

fe in

its

broa

der s

ense

, in

clud

ing

pers

onal

saf

ety

/ se

curit

y.

Dat

a S

ourc

e: T

aura

nga

City

Cou

ncil

(TC

C) –

ann

ual

resi

dent

s’ s

urve

y

No.

Incr

easi

ngP

artly

ach

ieve

d -

Cyc

ling

39%

- N

ot

achi

eved

W

alki

ng 8

8% -

A

chie

ved

Driv

ing

76%

-

Ach

ieve

d

It is

ple

asin

g to

not

e th

e up

war

d tr

end

for w

alki

ng

and

driv

ing.

Red

uced

in

vest

men

t in

cycl

ing

faci

litie

s m

ay a

ccou

nt fo

r the

9%

dro

p in

this

are

a.

Mai

nly

Ach

ieve

d C

yclin

g 48

%

Wal

king

83%

D

rivin

g 74

%

It is

ple

asin

g to

not

e th

e up

war

d tr

end

for d

rivin

g an

d cy

clin

g. A

num

ber o

f new

cy

clin

g an

d sa

fety

pro

ject

s ha

ve b

een

adde

d to

the

netw

ork;

app

roxi

mat

ely

9km

of

new

cyc

le la

nes

and/

or

cycl

e pa

ths

and

18 s

afet

y pr

ojec

ts.

18%

- C

yclin

g

60%

- W

alki

ng

40%

- D

rivin

g

- 06

/07

Act

ual

Effic

ienc

y of

the

tran

spor

t net

wor

k (fa

ctua

l)

All

day

cong

estio

n in

dica

tor,

whi

ch is

the

min

utes

of

dela

y* p

er k

m o

f tra

vel o

n ke

y ci

ty ro

utes

. *d

elay

is c

alcu

late

d as

the

actu

al tr

avel

tim

e le

ss w

hat

the

trav

el ti

me

wou

ld b

e at

th

e sp

eed

limit.

D

ata

Sou

rce

NZT

A -

Ta

uran

ga T

raffi

c S

yste

m

Per

form

ance

Mon

itorin

g R

epor

t (B

eca

- si

x m

onth

ly)

Min

s/km

No

incr

ease

Not

ach

ieve

d 0.

40

(Mar

201

5 R

epor

t) ba

sed

on w

eekl

y re

sults

.

The

resu

lts w

ere

influ

ence

d by

ext

ensi

ve ro

ad w

orks

si

tes

part

icul

arly

ass

ocia

ted

with

the

Taur

anga

Eas

tern

Li

nk p

roje

ct in

the

Pap

amoa

A

rea.

Not

ach

ieve

d 0.

37 (N

ov 2

013

Rep

ort)

The

resu

lts w

ere

influ

ence

d by

road

wor

ks s

ites,

pa

rtic

ular

ly in

the

Pap

amoa

ar

ea.

0.4

min

utes

of

dela

y pe

r km

tr

avel

led

(Nov

20

05 re

port

)

TE

N Y

EA

R P

LA

N M

EA

SU

RE

S A

ND

LE

VE

L O

F S

ER

VIC

E

Per

form

ance

mea

sure

s re

gard

ing

resp

onse

tim

es a

re b

ased

on

the

Acc

ela

Ass

et S

yste

m w

here

wor

k or

ders

are

sup

plie

d to

TC

C c

ontr

acto

rs.

Ther

e m

ay b

e so

me

varia

nce

to re

spon

se ti

min

g re

cord

ed in

the

cust

omer

resp

onse

mod

ule

due

to s

yste

m o

r oth

er is

sues

.


TRANSPORTATIONP

ER

FOR

MA

NC

E M

EA

SU

RE

S -

AC

TIV

ITY

OU

TCO

ME

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Sus

tain

abili

ty o

f the

tr

ansp

ort n

etw

ork

(per

cept

ion)

How

peo

ple

jour

neye

d to

w

ork:

(a

) Dro

ve a

car

, tru

ck, v

an o

r m

otor

cycl

e.

(b) P

asse

nger

in c

ar, t

ruck

or

van

. (c

) Wal

ked

or jo

gged

, cy

cled

, by

bus.

(d

) Did

n’t g

o ou

t to

wor

k or

no

t sta

ted.

(e

) Wor

ked

from

hom

e D

ata

Sou

rce:

Cen

sus

(5-y

early

) and

TC

C -

ann

ual

resi

dent

s’ s

urve

y fo

r in

terv

enin

g ye

ars

No.

An

incr

easi

ng

prop

ortio

n of

pe

ople

usi

ng

alte

rnat

ives

to

priv

ate

vehi

cles

Not

ach

ieve

d -

(a

) 65%

(b

) 1%

(c

) 3%

(d

) 27%

(e

) 4%

It is

dis

appo

intin

g to

not

e th

at th

ere

appe

ars

to b

e no

cha

nge

in th

e up

take

of

thos

e ch

oosi

ng to

wal

k,

cycl

e or

bus

to w

ork.

Thi

s w

ill h

opef

ully

cha

nge

in th

e co

min

g ye

ars

with

the

sign

al

inve

stm

ent i

n th

ese

area

s by

C

ounc

il vi

a th

e Lo

ng T

erm

P

lan

(201

5-25

) and

NZT

A in

its

Nat

iona

l Lan

d Tr

ansp

ort

Pro

gram

me.

Impr

ovem

ent b

ut

not a

chie

ved

(a

) 66%

(b

) 2%

(c

) 6%

(d

) 23%

(e

) 3%

It is

ple

asin

g to

not

e th

at

thos

e ch

oosi

ng to

wal

k,

cycl

ing

or c

atch

the

bus

to

wor

k ha

s in

crea

sed.

Thi

s m

ay b

e as

soci

ated

with

co

ntin

ued

impr

ovem

ents

to

the

infr

astr

uctu

re a

ssoc

iate

d w

ith th

ese

mod

es o

f tr

ansp

ort.

(a) 6

5%

(b

) 4%

(c) 7

%

(d

) 24%

(200

1 C

ensu

s)

Sus

tain

abili

ty o

f the

tr

ansp

ort n

etw

ork

(fact

ual)

Num

ber o

f ped

estr

ians

and

cy

clis

ts o

n se

lect

ed ro

utes

*.

* as

per

cou

nts

done

at t

he

sam

e ke

y si

tes,

at t

he s

ame

times

, on

the

sam

e da

ys

durin

g th

e ye

ar.

Dat

a S

ourc

e: T

CC

No.

Incr

easi

ngIn

form

atio

n no

t av

aila

ble.

In

form

atio

n no

t ava

ilabl

e.

A d

iffer

ent m

etho

d of

co

llect

ing

data

is c

urre

ntly

be

ing

cons

ider

ed.

Not

ach

ieve

d -

Cam

eron

-13t

h A

ve

( dat

a no

t ava

ilabl

e at

pre

sent

)

M

atap

ihi B

ridge

(7 d

ay a

vg.)

94

cyc

lists

86 p

edes

tria

ns

H

arbo

ur B

ridge

(7 d

ay a

vg.)

242

cycl

ists

57

ped

estr

ians

Cha

pel S

tree

t

(7 d

ay a

vg.)

30

5 cy

clis

ts

Turr

et R

oad

(d

ata

not a

vaila

ble

at p

rese

nt)

Sur

veys

in 2

013/

14 s

how

a

decr

ease

in b

oth

cycl

ist

and

pede

stria

n nu

mbe

rs a

t va

rious

loca

tions

aro

und

the

city

. Thi

s is

dis

appo

intin

g as

a n

umbe

r of n

ew c

ycle

fa

cilit

ies

have

bee

n ad

ded

to th

e ne

twor

k in

the

last

12

mon

ths.

Cam

eron

Roa

d at

13t

h A

venu

e:

158

cycl

ists

and

11

5 pe

dest

rians

. M

atap

ihi B

ridge

(c

ity s

ide)

: 245

cy

clis

ts a

nd 3

5 pe

dest

rians

. N

umbe

rs w

ere

reco

rded

bet

wee

n 7-

9am

and

be

twee

n 2-

6pm

- 06

/07

Act

ual

Sus

tain

abili

ty o

f the

tr

ansp

ort n

etw

ork

(fact

ual)

Num

ber o

f pas

seng

er

tran

spor

t trip

s on

loca

l bu

ses.

D

ata

Sou

rce:

Bay

of P

lent

y R

egio

nal C

ounc

il

No.

Incr

easi

ngN

ot a

chie

ved

- 15

.32

bus

trip

s pe

r he

ad o

f pop

ulat

ion

Alth

ough

ther

e ap

pear

s to

be

a d

ecre

ase

in b

us tr

ips

per h

ead

of p

opul

atio

n in

20

14/1

5, th

e in

form

atio

n pr

ovid

ed d

oes

not i

nclu

de

the

new

Sch

ool H

oppe

r se

rvic

es. T

he fi

gure

s fo

r sch

ool b

us w

ere

not

avai

labl

e at

the

time

of

colla

ting

the

info

rmat

ion.

Ach

ieve

d 16

.22

bus

trip

s pe

r hea

d of

pop

ulat

ion

With

an

incr

ease

in

popu

latio

n it

is p

leas

ing

to n

ote

an in

crea

se in

bus

tr

ips

per h

ead

of p

opul

atio

n as

201

2/13

saw

a s

light

do

wnw

ard

tren

d in

trip

s.

6.23

bus

trip

s pe

r hea

d of

po

pula

tion.


PE

RFO

RM

AN

CE

ME

AS

UR

ES

- A

CTI

VIT

Y O

UTC

OM

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Sus

tain

abili

ty o

f the

tr

ansp

ort n

etw

ork

(per

cept

ion)

Per

cent

age

of re

side

nts

that

ag

reed

that

pub

lic tr

ansp

ort

is a

fford

able

, con

veni

ent

and

safe

. D

ata

Sou

rce:

TC

C a

nnua

l re

side

nts

surv

ey

No.

Incr

easi

ngN

ot a

chie

ved

- 50

% -

affo

rdab

le

54%

- c

onve

nien

t 65

% -

saf

e

It is

dis

appo

intin

g to

not

e de

crea

ses

in a

ll ar

eas

sinc

e la

st y

ear.

The

figur

es w

ill

be p

asse

d on

to B

ay o

f P

lent

y R

egio

nal C

ounc

il fo

r co

nsid

erat

ion.

Ach

ieve

d 56

% -

affo

rdab

le

57%

- c

onve

nien

t 66

% -

saf

e

It is

ple

asin

g to

not

e a

sign

ifica

nt in

crea

se in

all

area

s si

nce

2012

. The

fig

ures

will

be

pass

ed o

n to

Bay

of P

lent

y R

egio

nal

Cou

ncil

for c

onsi

dera

tion.

61%

- a

fford

able

64%

- c

onve

nien

t

(Qua

lity

of L

ife

Sur

vey,

200

4)

Aw

aren

ess

of

sust

aina

ble

tran

spor

t in

itiat

ives

(fac

tual

)

Num

ber o

f par

ticip

ants

in

scho

ol c

hild

ren’

s w

alki

ng

and

cycl

ing

prog

ram

mes

. D

ata

Sou

rce:

TC

C

No.

Incr

easi

ngA

chie

ved

- 5,

000+

42

‘Sch

ool T

rave

l Pla

n’

Sch

ools

. 18

0 Tr

avel

Sm

art S

afe

stud

ents

and

sec

onda

ry

stud

ents

invo

lved

in

prog

ram

mes

.32

sch

ools

in “

Kid

s C

an

Rid

e” p

rogr

amm

e.

Ach

ieve

d

4,

500

38

‘Sch

ool T

rave

l Pla

n’

Sch

ools

165

Trav

el S

mar

t stu

dent

s in

volv

ed in

pro

gram

mes

30 s

choo

ls in

“K

ids

Can

R

ide”

pro

gram

me

800

(cal

enda

r ye

ar 2

008)

- 0

7/08

A

ctua

l

Acc

ess

to

sust

aina

ble

tran

spor

t (fa

ctua

l)

Per

cent

age

of h

ouse

hold

s th

at li

ve w

ithin

400

met

res

(on

form

ed p

athw

ays)

of a

bu

s st

op.

Dat

a S

ourc

e: T

CC

%M

aint

ain

Ach

ieve

d -

78.5

7%S

ome

rout

e ch

ange

s an

d ad

ditio

nal b

us s

tops

hav

e im

prov

ed th

is fi

gure

from

20

13/1

4.

Not

ach

ieve

d

69.4

0%Th

e si

gnifi

cant

dro

p is

due

to

pre

viou

s fig

ures

bei

ng

quot

ed fo

r 500

met

res

rath

er

than

400

met

res.

78.2

% -

09/

10

Act

ual

Enab

ling

effic

ient

m

ovem

ent o

f tra

ffic

with

in th

e C

BD

(fa

ctua

l)

City

Cen

tre

Par

king

O

ccup

ancy

Lev

els

(a

) On-

stre

et p

arki

ng

(b

) Off-

stre

et p

arki

ng

(c

) Car

par

k bu

ildin

gs

Dat

a S

ourc

e: T

CC

-80

% to

90%

(8

5% is

co

nsid

ered

id

eal)

Par

tially

ach

ieve

d (a

) 76%

pea

k oc

cupa

ncy

- N

ot

achi

eved

(b

) 53%

to 9

8%

peak

occ

upan

cy -

N

ot a

chie

ved

(c) 8

0% to

100

%

peak

occ

upan

cy

- A

chie

ved

(Nov

.201

3)

Par

king

pea

k in

Eliz

abet

h S

tree

t car

par

k bu

ildin

g is

bey

ond

the

optim

um.

Mor

e pa

rkin

g st

ock

will

be

prov

ided

to e

ase

pres

sure

on

dem

and,

par

ticul

arly

fro

m th

e co

mm

erci

al s

ecto

r. O

ccup

ancy

leve

ls a

cros

s th

e C

ity C

entr

e ar

e cu

rren

tly

good

.

Par

tially

ach

ieve

d (a

) 77%

pea

k oc

cupa

ncy

(b) 9

9% p

eak

occu

panc

y

(c) 6

5% to

85%

pe

ak o

ccup

ancy

(N

ov.2

013)

The

new

par

king

regi

me

and

park

ing

surv

eys

prov

ide

mor

e ac

cura

te d

ata

to re

port

on

par

king

occ

upan

cy

leve

ls. O

ccup

ancy

leve

ls

acro

ss th

e C

ity C

entr

e ar

e cu

rren

tly g

ood.

Aw

aren

ess

of

sust

aina

ble

tran

spor

t in

itiat

ives

(fac

tual

)

Per

cent

age

of c

ity s

choo

ls

with

Sch

ool T

rave

l Pla

ns

Dat

a S

ourc

e: T

CC

%In

crea

sing

Ach

ieve

d -

83.3

%Th

is re

sult

dem

onst

rate

s th

e co

ntin

ued

high

leve

l of

com

mitm

ent f

rom

the

Trav

elsa

fe te

am a

nd th

e en

thus

iasm

from

loca

l sc

hool

s to

bec

ome

invo

lved

in

this

are

a of

Cou

ncil’

s w

ork.

Ach

ieve

d -

80%

80%

. Thi

s re

sult

cont

inue

s to

dem

onst

rate

the

leve

l of

com

mitm

ent f

rom

the

Trav

elsa

fe te

am a

nd th

e en

thus

iasm

from

loca

l sc

hool

s to

bec

ome

invo

lved

in

this

are

a of

Cou

ncil’

s w

ork.

15%

(200

9/10

)

TRANSPORTATION


LEV

ELS

OF

SE

RV

ICE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Res

pons

iven

ess

(fact

ual)

All

com

plai

nts

abou

t pot

ho

les

on lo

cal r

oads

are

re

spon

ded

to w

ithin

3 d

ays

in s

umm

er, o

r 2 d

ays

in

win

ter.

Dat

a S

ourc

e: T

CC

-A

chie

ved

(with

num

ber

of c

ompl

aint

s di

sclo

sed)

Ach

ieve

dTh

ere

wer

e 59

requ

ests

for

serv

ice

rela

ting

to p

otho

les

on lo

cal r

oads

bet

wee

n 1

July

201

4 an

d 30

Jun

e 20

15.

All

wer

e re

spon

ded

to w

ithin

th

e re

quire

d tim

efra

mes

.

Ach

ieve

dTh

ere

wer

e 63

requ

ests

for

serv

ice

rela

ting

to p

otho

les

on lo

cal r

oads

bet

wee

n 1

July

201

3 an

d 30

Jun

e 20

14.

All

wer

e re

spon

ded

to w

ithin

th

e re

quire

d tim

efra

mes

.

Ach

ieve

d -

06/0

7 A

ctua

l

Pro

visi

on o

f roa

ding

se

rvic

es (f

actu

al)

The

re-s

eal l

evel

of s

ervi

ce

is to

use

chi

p se

al e

xcep

t fo

r roa

ds c

arry

ing

mor

e th

an 1

0,00

0 ve

hicl

es p

er

day

whi

ch w

ill b

e re

-sea

led

with

hot

mix

. In

spec

ial

circ

umst

ance

s ex

cept

ions

to

thes

e ru

les

may

occ

ur

for e

ngin

eerin

g re

ason

s.

(unt

il 20

12/1

3 th

e le

vel o

f se

rvic

e w

as “

like

for l

ike”

. Th

is m

eant

that

road

s w

ere

re-s

eale

d us

ing

the

sam

e m

ater

ial a

s th

e cu

rren

t su

rfac

e, a

gain

with

the

exce

ptio

n th

at a

ll ro

ads

carr

ying

mor

e th

an 1

0,00

0 ve

hicl

es p

er d

ay w

ere

rese

aled

with

hot

mix

). D

ata

Sou

rce:

TC

C

-15

km c

hip-

seal

and

11

km h

ot m

ix

Not

ach

ieve

dA

tota

l of 2

1 km

was

re

seal

ed in

201

4/15

; 14

.2

km w

ith c

hip

seal

and

6.8

km

with

asp

halti

c co

ncre

te

(hot

mix

)

Not

ach

ieve

dA

tota

l of 1

9.7

km w

as

rese

aled

in 2

013/

14;

11.9

km

with

chi

p se

al a

nd 7

.8

km w

ith a

spha

ltic

conc

rete

(h

ot m

ix)

Ach

ieve

d

Pro

visi

on o

f fo

otpa

ths

(fact

ual)

Per

cent

age

of ro

ads

in

urba

n ar

eas

that

hav

e at

le

ast o

ne fo

otpa

th. (

Not

e th

at th

e lo

ng te

rm g

oal i

s fo

r ar

teria

l and

col

lect

or ro

ads

in u

rban

are

as to

hav

e tw

o fo

otpa

ths)

. D

ata

Sou

rce:

TC

C

%A

bove

98%

Ach

ieve

d -

98.2

%

Due

to b

udge

t red

uctio

ns in

th

is a

rea

only

170

met

res

of

new

foot

path

was

inst

alle

d du

ring

the

2014

/15

year

, th

eref

ore

the

over

all %

fig

ure

has

rem

aine

d th

e sa

me

as la

st y

ear.

98.2

% A

chie

ved

1.78

km o

f new

foot

path

was

in

stal

led

durin

g th

e 20

13/1

4 ye

ar. T

he o

vera

ll %

figu

re

has

rem

aine

d th

e sa

me

as

last

yea

r bec

ause

the

new

fo

otpa

ths

adde

d ar

e at

site

s th

at a

lread

y ha

ve e

xist

ing

foot

path

s on

at l

east

one

si

de o

f the

road

.

0.94

Acc

ess

to

sust

aina

ble

tran

spor

t (fa

ctua

l)

Incr

ease

in th

e w

alki

ng

and

cycl

ing

netw

ork

each

ye

ar, i

n ac

cord

ance

with

th

e In

tegr

ated

Tra

nspo

rt

Str

ateg

y fo

r Tau

rang

a (in

clud

ing

tota

l len

gth

of

wal

king

and

cyc

ling

netw

ork

on a

nd o

ff ro

ad).

Dat

a S

ourc

e: T

CC

km6.

0 km

Not

ach

ieve

d -

0.57

kmR

educ

tions

in b

udge

t al

loca

tions

to w

alki

ng a

nd

cycl

ing

mea

nt o

nly

170

met

res

of n

ew fo

otpa

th a

nd

400

met

res

of c

ycle

lane

s w

ere

adde

d to

the

netw

ork.

Ach

ieve

d

9.

77 k

mA

dditi

onal

1.7

8 km

of n

ew

foot

path

, 1.3

9 of

new

sh

ared

ped

estr

ian/

cycl

e fa

cilit

ies

and

6.6

km o

f new

cy

cle

faci

litie

s ad

ded

to th

e ne

twor

k.

6km

incr

ease

(4km

of

f-ro

ad, e

xclu

ding

pa

ths

in re

serv

es,

and

2km

on

road

), br

ingi

ng th

e to

tal

netw

ork

to 5

0km

-

06/0

7 A

ctua

l

TRANSPORTATION


LEV

ELS

OF

SE

RV

ICE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Pro

visi

on o

f roa

d sw

eepi

ng s

ervi

ces

(fact

ual)

Roa

d ch

anne

ls a

re

swep

t dai

ly in

the

3 m

ain

busi

ness

cen

tres

, wee

kly

or tw

ice

wee

kly

for a

rter

ial

rout

es, a

nd fo

ur ti

mes

pe

r mon

th fo

r loc

al ro

ads.

D

ata

Sou

rce:

TC

C

-A

chie

ved

A

chie

ved

Ach

ieve

d

A

chie

ved

Ach

ieve

d

A

chie

ved

- 06

/07

Act

ual

Pro

visi

on o

f pub

lic

tran

spor

t fac

ilitie

s -

bus

shel

ters

(fac

tual

)

New

bus

she

lters

are

in

stal

led

each

yea

r

Dat

a S

ourc

e: T

CC

-5

Not

ach

ieve

d.

No

new

she

lters

in

stal

led.

5 sh

elte

rs p

urch

ased

bu

t not

inst

alle

d du

e to

re

solv

ing

agre

emen

ts w

ith

affe

cted

par

ties.

She

lters

to

be

inst

alle

d in

Aug

ust/

Sep

tem

ber 2

015.

The

tota

l nu

mbe

r of b

us s

helte

rs

acro

ss th

e ci

ty is

157

.

Not

Ach

ieve

d

3

new

she

lters

in

stal

led

The

tota

l num

ber o

f bus

sh

elte

rs a

cros

s th

e ci

ty is

15

2. T

arge

t not

ach

ieve

d du

e to

the

Reg

iona

l Cou

ncil

chan

ging

a ro

ute

thro

ugh

Pill

ans

Poi

nt. T

his

requ

ired

TCC

to u

se th

e re

mai

ning

bu

dget

to m

ove

exis

ting

shel

ters

to a

ccom

mod

ate

the

chan

ged

serv

ice.

Ach

ieve

d -

06/0

7 A

ctua

l

Pro

visi

on o

f par

king

se

rvic

es (f

actu

al)

Par

king

rest

rictio

ns a

re

enfo

rced

in th

e:

Taur

anga

CB

D –

six

hou

rs/

day

for 5

.5 d

ays/

wee

k M

ount

and

Gre

erto

n ce

ntre

s –

6hrs

/day

for 5

day

s/w

k C

ityw

ide

patr

ol s

ervi

ce, i

n re

spon

se to

com

plai

nts,

av

aila

ble

7 da

ys/w

k, 8

am-

5pm

D

ata

Sou

rce:

TC

C

-A

chie

ved

Ach

ieve

dA

chie

ved

Ach

ieve

dA

chie

ved

Ach

ieve

d

Saf

ety

of c

oast

al

stru

ctur

es (f

actu

al)

Pro

gres

s to

war

ds a

chie

ving

co

mpl

ianc

e w

ith B

ay o

f P

lent

y R

egio

nal C

ounc

il re

sour

ce c

onse

nt c

ondi

tions

fo

r coa

stal

str

uctu

res

(num

ber a

chie

ved

com

pare

d to

the

plan

ned

prog

ram

me

each

yea

r, as

wel

l as

tota

l nu

mbe

r tha

t are

com

plia

nt).

* Th

e lo

nger

term

targ

et is

th

at a

ll 24

coa

stal

mar

ine

stru

ctur

es m

anag

ed b

y th

is a

ctiv

ity c

ompl

y w

ith

reso

urce

con

sent

con

ditio

ns

by 2

020.

D

ata

Sou

rce:

TC

C

-In

crea

sing

Ach

ieve

dA

chie

ved

Ach

ieve

dA

chie

ved

4 st

ruct

ures

co

mpl

iant

- 1

0/11

ac

tual

TRANSPORTATION


MA

ND

ATO

RY

ME

AS

UR

ES

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Roa

d S

afet

yTh

e ch

ange

from

the

prev

ious

fina

ncia

l yea

r in

the

num

ber o

f fat

aliti

es

and

serio

us in

jury

cra

shes

on

the

loca

l roa

d ne

twor

k,

expr

esse

d as

a n

umbe

r.

2014

/201

5 in

form

atio

n w

ill d

eter

min

e th

e ba

selin

e an

d ta

rget

s fo

r thi

s m

easu

re.

2 Fa

tal (

one

mor

e th

an th

e sa

me

perio

d in

13/

14)

38 S

erio

us (t

hree

m

ore

than

the

sam

e pe

riod

in

13/1

4)

Thes

e fig

ures

are

for t

he

cale

ndar

yea

r (01

/01/

14 to

31

/12/

14).

It is

dis

appo

intin

g to

not

e a

slig

ht in

crea

se

in th

e nu

mbe

r of f

atal

an

d se

rious

cra

shes

. Thi

s up

war

d tr

end

is a

refle

ctio

n of

cra

sh ra

tes

acro

ss N

ew

Zeal

and.

1 Fa

tal

35 S

erio

usTh

ese

figur

es a

re fo

r the

ca

lend

ar y

ear (

01/0

1/13

to

31/1

2/13

). Th

is re

pres

ent

a co

ntin

uing

dow

nwar

d tr

ends

in th

e nu

mbe

r and

se

verit

y of

cra

shes

acr

oss

the

netw

ork.

Roa

d C

ondi

tion

The

aver

age

qual

ity o

f rid

e on

the

seal

ed lo

cal r

oad

netw

ork,

mea

sure

d by

sm

ooth

trav

el e

xpos

ure.

2014

/201

5 in

form

atio

n w

ill d

eter

min

e th

e ba

selin

e an

d ta

rget

s fo

r thi

s m

easu

re.

No

data

col

lect

ed

for t

his

perio

d.

From

15/

16

onw

ards

a

NA

AS

RA

(Nat

iona

l A

ssoc

iatio

n of

A

ustr

alia

n S

tate

R

oad

Aut

horit

ies)

st

anda

rd w

ill

appl

y an

d an

as

sess

men

t will

be

mad

e ag

ains

t th

ese

stan

dard

s.

No

data

col

lect

ed fo

r thi

s pe

riod

No

data

col

lect

ed

for t

his

perio

dN

o da

ta c

olle

cted

for t

his

perio

d

Roa

d M

aint

enan

ceTh

e pe

rcen

tage

of t

he

seal

ed lo

cal r

oad

netw

ork

that

is re

surf

aced

.

2014

/201

5 in

form

atio

n w

ill d

eter

min

e th

e ba

selin

e an

d ta

rget

s fo

r thi

s m

easu

re.

A to

tal o

f 21

km

was

rese

aled

in

2014

/15.

Thi

s eq

uate

s to

4.0

%

of th

e ov

eral

l roa

d ne

twor

k.

NZT

A s

tate

the

idea

l ann

ual

rese

al %

for a

loca

l roa

d ne

twor

k is

app

roxi

mat

ely

8%.

A to

tal o

f 19.

7 km

was

rese

aled

in

201

3/14

. Thi

s eq

uate

s to

3.6

%

of th

e ov

eral

l roa

d ne

twor

k.

NZT

A s

tate

the

idea

l ann

ual

rese

al %

for a

loca

l roa

d ne

twor

k is

app

roxi

mat

ely

8%.

Foot

path

Lev

el o

f S

ervi

ceTh

e pe

rcen

tage

of f

ootp

aths

th

at fa

ll w

ithin

the

leve

l of

ser

vice

of s

ervi

ce

stan

dard

for t

he c

ondi

tion

of fo

otpa

ths

set o

ut in

the

asse

t man

agem

ent p

lan.

2014

/201

5 in

form

atio

n w

ill d

eter

min

e th

e ba

selin

e an

d ta

rget

s fo

r thi

s m

easu

re.

No

data

col

lect

ed

(will

be

colle

cted

du

ring

2015

/16)

.

No

data

col

lect

ed (w

ill b

e co

llect

ed d

urin

g 20

15/1

6)N

o da

ta c

olle

cted

fo

r thi

s pe

riod

No

data

col

lect

ed fo

r thi

s pe

riod

Res

pons

e to

Ser

vice

R

eque

sts

The

perc

enta

ge o

f cus

tom

er

serv

ice

requ

ests

rela

ting

to ro

ads

and

foot

path

s re

spon

ded

to w

ithin

the

timef

ram

e sp

ecifi

ed in

the

LTP.

2014

/201

5 in

form

atio

n w

ill d

eter

min

e th

e ba

selin

e an

d ta

rget

s fo

r thi

s m

easu

re.

No

data

col

lect

ed

(will

be

colle

cted

du

ring

2015

/16)

No

data

col

lect

ed (w

ill b

e co

llect

ed d

urin

g 20

15/1

6).

Res

pons

e tim

efra

mes

va

ry a

cros

s th

e ra

nge

of

cont

ract

s th

at C

ounc

il ha

s in

pla

ce h

owev

er m

ovin

g fo

rwar

d th

e ta

rget

will

be

100%

resp

onse

rate

with

in

the

rang

e of

tim

efra

mes

ou

tline

d fo

r eac

h co

ntra

ct.

No

data

col

lect

ed

for t

his

perio

dN

o da

ta c

olle

cted

for t

his

perio

d

TRANSPORTATION


OTH

ER

INTE

RE

STI

NG

STA

TIS

TIC

S

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Pro

visi

on o

f str

eet

light

ing

(fact

ual)

Num

ber o

f str

eet l

ight

s th

at a

re u

pgra

ded

each

ye

ar (n

orm

ally

150

-200

), no

ting

that

thos

e on

ar

teria

l and

col

lect

or

road

s ar

e gi

ven

prio

rity.

Dat

a S

ourc

e: T

CC

No.

No

targ

ets

requ

ired

115

Mos

t new

ligh

ts b

eing

in

stal

led

acro

ss th

e ne

twor

k ar

e LE

D.

110

The

decr

ease

in u

pgra

ded

stre

et li

ghts

is d

ue to

a

num

ber o

f col

umns

bei

ng

repl

aced

as

wel

l as

lant

erns

.

New

Pro

visi

on o

f par

king

se

rvic

es (f

actu

al)

Num

ber o

f par

king

in

frin

gem

ent n

otic

es

issu

ed fo

r ove

rsta

ying

tim

e re

stric

tions

city

wid

e.

D

ata

Sou

rce:

TC

C

No

targ

ets

requ

ired

10,3

0439

90 -

Par

ked

over

tim

e lim

it 63

14 -

Par

ked

disp

layi

ng a

n ex

pire

d tic

ket.

9509

3494

- P

arke

d ov

er ti

me

limit

6015

- P

arke

d di

spla

ying

an

expi

red

ticke

t.

TRANSPORTATION


WHAT WE DOThe Airport activity brings social and economic benefits to the community by providing air transport services.

Through this activity we:

• Facilitate scheduled services and operate as an Airport Authority in accordance with the Airport Authorities Act.

• Provide access to general aviation such as hangars, flight training and recreational flying.



CITY VISION

HOW DOES THIS AFFECT YOU?

The airport provides a safe way for people to connect to other New Zealand cities. These connections also support the local economy.

KEY PROJECTS AND INITIATIVESCompleted certification:

• Fully compliant with Annual Civil Aviation Authority Audit.

Provided new services:

• New return service provided from Tauranga to Christchurch on Saturday and Sunday.

• Existing short-term car parks optimised with 60 additional car parks provided.

AIRPORT


Safety

We achieved 100% compliance with Civil Aviation Authority rules through adherence to a quality management system for the airport. All flights operated in accordance with aviation regulations.

Customer satisfaction

Customers are generally satisfied with the facilities provided at the airport, with only a few verbal complaints and no written complaints received.

Flight movements and passenger numbers

We had an increase of 15,000 passengers from last year but a decrease in the total number of flight movements due to a continued fall in recreational flying and flight training.


AIRPORT


2014/2015Actual$000’s

2014/2015Budget$000’s

2014/2015Variance


Miscellaneous Renewals 112 143 31 Under budget as the costs of road resurfacing was less than expected and the replacement of joinery in the Fire Rescue service building did not go ahead.

New Car Park 380 375 (5) Not a material variance


AIRPORTP

ER

FOR

MA

NC

E M

EA

SU

RE

S -

SE

RV

ICE

ME

AS

UR

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

That

the

airp

ort

faci

litie

s ar

e sa

fe

(fact

ual)

Ach

ieve

100

% c

ompl

ianc

e w

ith C

ivil

Avi

atio

n A

utho

rity

rule

s th

roug

h ad

here

nce

to a

n ai

rpor

t qua

lity

man

agem

ent s

yste

m

Dat

a S

ourc

e: T

CC

- C

AA

an

nual

aud

it

%10

0%

achi

eved

100%

ach

ieve

d10

0% c

ompl

ianc

e w

ith C

ivil

Avi

atio

n A

utho

rity

audi

t.10

0% a

chie

ved

No

CA

A a

udit

findi

ngs.

100%

Qua

lity

of th

e ai

rpor

t fa

cilit

ies

(fact

ual)

Cus

tom

ers

are

gene

rally

sa

tisfie

d w

ith th

e fa

cilit

ies

prov

ided

at t

he A

irpor

t (in

clud

ing

cafe

teria

and

pa

rkin

g), t

rack

ed th

roug

h th

e nu

mbe

r of c

ompl

aint

s re

ceiv

ed.

Dat

a S

ourc

e: T

CC

No.

< 24

per

yea

rA

chie

ved

No

writ

ten

com

plai

nts

rece

ived

. A fe

w m

inor

co

mpl

aint

s re

gard

ing

airp

ort

nois

e bu

t gen

eral

ly re

late

s to

oth

er ty

pes

of a

ctiv

ity

occu

rrin

g su

ch a

s op

erat

ion

of m

ilita

ry s

ervi

ces.

Ach

ieve

dO

ne w

ritte

n co

mpl

aint

re

ceiv

ed re

gard

ing

the

café

. A

roun

d 10

ver

bal c

ompl

aint

s re

ceiv

ed e

ither

rega

rdin

g A

ir N

Z, c

ar p

ark

equi

pmen

t or

airc

raft

nois

e.

Very

few

issu

es

wer

e ra

ised

this

ye

ar re

gard

ing

the

faci

litie

s pr

ovid

ed a

t the

ai

rpor

t. Th

ose

that

wer

e re

late

d to

the

auto

mat

ed

car p

arki

ng

equi

pmen

t. Th

is

equi

pmen

t will

be

repl

aced

in e

arly

20

08 to

be

mor

e us

er fr

iend

ly -

06

/07

Act

ual

TE

N Y

EA

R P

LA

N M

EA

SU

RE

S A

ND

LE

VE

L O

F S

ER

VIC

E

LEV

ELS

OF

SE

RV

ICE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Man

agem

ent o

f lan

d he

ld (f

actu

al)

All

curr

ently

leas

able

* bu

ildin

gs, l

and

and

hang

ar

site

s ar

e le

ased

*

Cou

ncil

reta

ins

land

ar

ound

the

airp

ort f

or fu

ture

ex

pans

ion,

not

all

land

is

avai

labl

e to

be

leas

ed a

t any

po

int i

n tim

e D

ata

Sou

rce:

TC

C

-A

chie

ved

Ach

ieve

dA

ll si

tes

are

leas

ed.

Ach

ieve

dA

ll si

tes

leas

ed.

Ach

ieve

d


OTH

ER

INTE

RE

STI

NG

STA

TIS

TIC

S

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Thro

ughp

ut

pass

enge

rs (f

actu

al)

Num

ber o

f pas

seng

ers

thro

ugh

the

airp

ort e

ach

year

D

ata

Sou

rce:

TC

C

No.

No

targ

ets

requ

ired

285,

000

An

incr

ease

of 1

5,00

0 pa

ssen

gers

from

the

prio

r ye

ar.

270,

000

An

incr

ease

of 2

0,00

0 pa

ssen

gers

from

the

prio

r ye

ar.

150

,000

Thro

ughp

ut fl

ight

s (fa

ctua

l)To

tal n

umbe

r of fl

ight

m

ovem

ents

eac

h ye

ar

Dat

a S

ourc

e: T

CC

No.

No

targ

ets

requ

ired

60,0

00A

dec

reas

e du

e to

con

tinue

d fa

ll in

recr

eatio

nal fl

ying

and

fli

ght t

rain

ing.

70,0

00Lo

wer

num

ber t

han

prio

r ye

ar d

ue to

fall

in g

ener

al

avia

tion

activ

ity p

artic

ular

ly

fligh

t tra

inin

g.

82,

000

AIRPORTLE

VE

LS O

F S

ER

VIC

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Saf

ety

(fact

ual)

All

fligh

ts o

pera

te in

ac

cord

ance

with

the

Airp

ort

Aut

horit

ies

Act

and

Civ

il A

viat

ion

Reg

ulat

ions

D

ata

Sou

rce:

TC

C -

CA

A

Ann

ual A

udit

-A

chie

ved

Ach

ieve

dA

ll fli

ghts

ope

ratin

g in

ac

cord

ance

with

legi

slat

ive

requ

irem

ents

.

Ach

ieve

dN

o C

AA

aud

it fin

ding

s.A

chie

ved

Fire

saf

ety

(fact

ual)

The

airp

ort r

escu

e an

d fir

e se

rvic

e is

ava

ilabl

e to

mee

t th

e re

quire

men

ts o

f Civ

il A

viat

ion

Reg

ulat

ions

D

ata

Sou

rce:

TC

C -

CA

A

Ann

ual A

udit

-A

chie

ved

Ach

ieve

dN

ew c

ontr

acto

r app

oint

ed.

Ser

vice

s op

erat

ing

in

acco

rdan

ce w

ith le

gisl

ativ

e re

quire

men

ts.

Ach

ieve

dN

o C

AA

aud

it fin

ding

s.

Ong

oing

med

ical

and

fire

fig

htin

g tr

aini

ng.

Ach

ieve

d

Acc

essi

bilit

y of

fa

cilit

ies

(fact

ual)

Airp

ort f

acili

ties

(caf

eter

ia,

car p

ark

etc)

are

ope

n to

m

eet a

ll sc

hedu

led

serv

ices

*

Ope

ning

hou

rs fo

r the

ca

fete

ria a

re fr

om 3

0 m

inut

es b

efor

e th

e fir

st

sche

dule

d de

part

ure

until

th

e la

st d

epar

ture

eac

h da

y D

ata

Sou

rce:

TC

C

-A

chie

ved

Ach

ieve

dA

ll op

erat

ing

to m

eet p

ublic

de

man

d w

ith re

gula

r pos

itive

fe

edba

ck o

n th

e se

rvic

es

prov

ided

.

Ach

ieve

dA

ll op

erat

ing

to m

eet p

ublic

de

man

d. R

egul

ar p

ositi

ve

feed

back

.

Ach

ieve

d

Car

par

k pr

ovis

ion

(fact

ual)

Num

ber o

f car

par

k sp

aces

pr

ovid

ed

* S

ecur

ity s

ervi

ces

are

prov

ided

for t

he c

ar p

ark

area

from

10p

m to

6am

, se

ven

days

/wee

k D

ata

Sou

rce:

TC

C

No.

460

Ach

ieve

d51

4 ca

rpar

ks a

re p

rovi

ded

whi

ch e

xcee

ds th

e ta

rget

.A

chie

ved

457

carp

arks

pro

vide

d w

hich

is w

ithin

clo

se ra

nge

of th

e ta

rget

.

182


RECREATION & FACILITIES

WHAT WE DORecreation and Facilities contributes to community wellbeing by having more people participating in and enjoying a diversity of active living, recreation and leisure opportunities.

This activity:

• Ensures appropriate provision and management of a network of sport, recreation and community facilities.

• Facilitates the use and enjoyment of indoor, aquatic and outdoor facilities.

• Collaborates with and monitors Bay Venues Ltd to ensure community sport and recreation needs are being met in line with the statement of intent and contract for services.

• Provides public amenity buildings (toilets/storage/change rooms) on active reserves to support community sport and recreation

• Tauranga BMX Club successfully held the Annual BMXNZ National Event at Cambridge Park and were subsequently awarded BMX Club of the Year and BMX Event of the Year.

• Bay Venues Limited successfully attained funding to proceed with the development of a High Performance Sports Training Centre at Blake Park.


Facilities

We have seen higher levels of use than previous years with Aquatics Facilities, Indoor Sport Facilities and Community Halls exceeding targets. Overall, there has been a slight reduction in perceptions regarding the awareness of community facilities provided by Council.

Recreational opportunities

In 2015 Sport BOP reviewed Tauranga’s sport and recreation opportunities. This uncovered a significant number of previously uncaptured recreation providers increasing from 148 to 243 in 2015.

An independent review of the Play in the Bay Programme showed cycling as the most popular event regionally. However, Tauranga cycling participation trends were lower in comparison to Rotorua and Whakatane, with children’s activity and water activities the most popular local events.

Sport BOP are leading a development of Sport and Recreation facilities plan which is being supported by Sport NZ, Tauranga City Council and other Councils within the Bay of Plenty region.

HOW DOES THIS AFFECT YOU?Providing sport, recreation and community facilities helps to maintain a healthy and happy city. Outdoor recreation activities provide opportunities for social interaction, and sporting events promote tourism to the area and boost the local economy.

KEY PROJECTS• The Bay Oval Trust successfully held two Cricket ODI

Black Cap games against South Africa at Blake Park. These matches where then followed by three women’s internationals White Ferns versus England in February 2015.

• Tauranga’s premier sporting tournament AIM’s games has continued to grow with 7,500 participants competing in 17 sporting codes in 2014. NZCT Aims Games was recognised for event excellence at the 2015 Sport New Zealand Sport and Recreation Awards.

CITY VISION


A great place to grow up


RECREATION AND FACILITIES


2014/2015Actual$000’s

2014/2015Budget$000’s

2014/2015Variance


Recreation & Facilities - Building Renewals 3 323 320 Credit balance as the costs associated with Greerton Community Centre (that did not proceed in 2009) were expensed.

BVL Ltd Asset Transfer (11,051) 0 11,051 Unbudgeted sale of various halls and sports clubs to Bay Venues.


RECREATION AND FACILITIESP

ER

FOR

MA

NC

E M

EA

SU

RE

S -

AC

TIV

ITY

OU

TCO

ME

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Whe

ther

mor

e pe

ople

are

pa

rtic

ipat

ing

in

orga

nise

d re

crea

tion

oppo

rtun

ities

(fa

ctua

l)

Num

ber o

f peo

ple

that

pa

rtic

ipat

e in

som

e so

rt

of a

ctiv

e liv

ing

activ

ities

in

Tau

rang

a ci

ty, a

nd th

e nu

mbe

r of a

ctiv

e liv

ing

activ

ities

or e

vent

s he

ld in

th

e ci

ty th

at a

re fa

cilit

ated

by

Spo

rt B

ay o

f Ple

nty.

*

Man

y ac

tive

livin

g ac

tiviti

es

are

self-

initi

ated

, so

are

not

able

to b

e fo

rmal

ly re

cord

ed.

** T

he re

cord

s of

pa

rtic

ipat

ion

at e

vent

s ar

e ob

serv

atio

n-ba

sed

estim

ates

unl

ess

pre-

entr

y is

re

quire

d.

Dat

a S

ourc

e: S

port

BO

P

No.

Min

imum

of

7,50

0N

ot a

chie

ved

- 50

39 a

tten

dees

to

faci

litat

ed

even

ts. A

dditi

onal

55

00 p

artic

ipan

ts

invo

lved

in e

vent

s su

ppor

ted

by

Spo

rt B

OP.

Pla

y in

the

Bay

act

iviti

es

occu

r ove

r 8 m

onth

s of

the

year

. The

mos

t su

cces

sful

mon

th fo

r pub

lic

part

icip

atio

n in

Tau

rang

a w

as B

ike

Mon

th (F

ebru

ary)

. H

owev

er re

cent

ana

lysi

s by

inde

pend

ent r

esea

rch

agen

cy K

ey R

esea

rch

outli

nes

oppo

rtun

ity fo

r fu

rthe

r foc

us o

n cy

clin

g w

ith

9 in

10

part

icip

ants

of e

vent

s lik

ely

to p

artic

ipat

e if

othe

r lo

cal o

ppor

tuni

ties

wer

e av

aila

ble.

Wat

er A

ctiv

ities

an

d C

hild

ren’

s A

ctiv

ities

al

so fe

atur

e ve

ry s

tron

gly.

65

% o

f res

pond

ents

sta

te

thei

r phy

sica

l act

ivity

has

in

crea

sed

sinc

e pa

rtic

ipat

ing

in P

lay

in th

e B

ay E

vent

s.

Not

ach

ieve

d -

5738

Sta

tistic

s re

port

ed a

re

Pla

y in

the

Bay

Act

ivity

M

onth

Tau

rang

a ba

sed

part

icip

atio

n on

ly. 1

97

even

ts p

rovi

ded

with

5,7

38

part

icip

ants

in th

e Ta

uran

ga

City

are

a in

201

3/14

. N

ote:

In th

e 20

12/1

3 ye

ar

and

prio

r to

this

sta

tistic

s in

clud

ed p

artic

ipat

ion

in th

e w

hole

Wes

tern

Bay

of P

lent

y P

lay

in th

e B

ay p

rogr

amm

e.

This

yea

r sta

tistic

s w

ere

able

to b

e sp

lit o

ut to

co

ver p

artic

ipat

ion

in th

e Ta

uran

ga C

ity a

rea

only

. Th

e to

tal W

BO

P a

nd T

CC

pa

rtic

ipat

ion

was

638

8 fo

r 20

13/2

014.

Som

e fu

rthe

r w

ork

is re

quire

d on

wha

t is

repo

rted

on

an a

nnua

l bas

is

to e

nsur

e co

nsis

tenc

y fo

r w

hat e

vent

s co

ntrib

ute

to

part

icip

atio

n nu

mbe

rs.

Not

e: M

any

com

mun

ity

orga

nise

d ev

ents

/act

iviti

es

do n

ot re

port

thei

r pa

rtic

ipat

ion

num

bers

.

An

estim

ated

2,

950

part

icip

ants

at

5 m

ain

even

ts (o

r eve

nt

cate

gorie

s):

Bik

ewis

e w

eek,

Li

ve to

Pla

y M

onth

, Res

t H

ome

Gam

es,

Gol

den

Old

ies

Oly

mpi

cs,

Mat

akan

a R

un/

Wal

k -

06/0

7 A

ctua

l

Div

ersi

ty o

f re

crea

tion

oppo

rtun

ities

that

ar

e av

aila

ble

(fact

ual)

Ran

ge o

f act

ive

livin

g op

port

uniti

es a

vaila

ble,

in

clud

ing

iden

tifica

tion

of n

ew c

ateg

orie

s of

op

port

uniti

es p

rovi

ded

durin

g th

e ye

ar a

nd th

ose

that

hav

e ce

ased

. D

ata

Sou

rce:

Spo

rt B

OP

Nar

rativ

e15

0 Ta

uran

ga

base

d ph

ysic

al

activ

ity

prov

ider

s: 5

5 S

port

s C

ode

optio

ns

Par

tly a

chie

ved

- 24

3 Ta

uran

ga

base

d re

crea

tion

prov

ider

s -

Ach

ieve

d: 4

7 S

port

C

ode

Opt

ion

- N

ot

achi

eved

The

Pla

y in

the

Bay

dire

ctor

y ha

s se

en a

sig

nific

ant

incr

ease

in T

aura

nga

base

d pr

ovid

ers

from

last

yea

r. In

20

15 S

port

BO

P u

nder

took

a

com

preh

ensi

ve re

view

of

exis

ting

oppo

rtun

ities

and

pr

ovid

ers.

How

ever

, the

re

has

been

a s

light

redu

ctio

n in

spo

rts

code

s of

fere

d th

roug

h th

e A

-Z S

port

s G

uide

. Ove

rall

ther

e is

stil

l a

sign

ifica

nt ra

nge

of a

ctiv

ities

pr

ovid

ed to

cat

er to

all

abili

ties

and

age

grou

ps.

Not

ach

ieve

d -

148

Taur

anga

ba

sed

recr

eatio

n pr

ovid

ers

48 s

port

s co

de

optio

ns

The

Pla

y in

the

Bay

dire

ctor

y ha

s sl

ight

ly in

crea

se in

Ta

uran

ga b

ased

pro

vide

rs

from

last

yea

r. H

owev

er,

ther

e ha

s be

en a

slig

ht

redu

ctio

n in

spo

rts

code

s of

fere

d th

roug

h th

e A

-Z

Spo

rts

Gui

de. O

vera

ll th

ere

is s

till a

sig

nific

ant r

ange

of

act

iviti

es p

rovi

ded

to

cate

r to

all a

bilit

ies

and

age

grou

ps.

118

phys

ical

ac

tivity

opt

ions

an

d 43

spo

rts

code

opt

ions

-

07/0

8 A

ctua

l



ER

FOR

MA

NC

E M

EA

SU

RE

S -

AC

TIV

ITY

OU

TCO

ME

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Leve

l of a

war

enes

s of

ava

ilabl

e re

crea

tion

oppo

rtun

ities

(p

erce

ptio

n)

Per

cent

age

of re

side

nts

that

fe

el th

ey k

now

whe

re, a

nd

how

, to

acce

ss in

form

atio

n th

at h

elps

them

to li

ve a

n ac

tive

ever

yday

life

. D

ata

Sou

rce:

TC

C -

ann

ual

resi

dent

s’ s

urve

y

%87

%N

ot A

chie

ved

- 81

%Th

is is

a re

duct

ion

from

th

e pr

evio

us y

ear d

espi

te

no c

hang

e to

how

this

in

form

atio

n is

pro

vide

d.

Web

site

s ar

e st

ill th

e ke

y w

ay th

at p

eopl

e fin

d th

is

info

rmat

ion.

Ach

ieve

d -

87%

Alm

ost n

ine

in te

n re

spon

dent

s kn

ow h

ow

to fi

nd in

form

atio

n th

at

wou

ld h

elp

them

to li

ve

an a

ctiv

e ev

eryd

ay li

fe in

Ta

uran

ga. T

his

awar

enes

s ha

s re

mai

ned

fairl

y co

nsta

nt

sinc

e 20

10.

Web

site

s (6

1%),

com

mun

ity

new

spap

ers

(32%

) and

C

ounc

il 19

% a

re th

e m

ost

com

mon

way

s to

find

in

form

atio

n.

54%

- 0

6/07

A

ctua

l

Type

of b

enefi

t to

the

com

mun

ity fr

om

prov

isio

n of

indo

or

faci

litie

s (p

erce

ptio

n)

Thre

e m

ain

reas

ons

give

n w

hy p

eopl

e us

e or

go

to

com

mun

ity h

alls

/ ce

ntre

or

indo

or s

port

s fa

cilit

ies.

D

ata

Sou

rce:

Bay

Ven

ues

Lim

ited

and

othe

r pro

vide

rs’

annu

al s

urve

y

Nar

rativ

eN

arra

tive

repo

rtN

arra

tive

Indo

or S

port

s Fa

cilit

ies

- (1

st) B

aske

t Bal

l, (2

nd)

Tum

blet

ime

pre-

scho

ol

gym

pro

gram

, (3r

d) O

ther

sp

orts

or l

eisu

re a

ctiv

ities

.

A

quat

ic F

acili

ties

- (1

st)

Lear

n to

sw

im, (

2nd)

R

ecre

atio

nal s

wim

min

g.

Soa

king

is t

he p

rimar

y re

ason

for 6

6% o

f Mt H

ot

Poo

l use

rs.

1. T

umbl

etim

e pr

e-sc

hool

gym

pr

ogra

mm

e 2.

Bas

ketb

all

3. O

ther

spo

rts

or

leis

ure

Res

ults

are

from

Bay

Ven

ues

Ltd

surv

ey o

f use

rs.

This

yea

r the

mai

n re

ason

s fo

r use

of a

quat

ic fa

cilit

ies

has

also

bee

n su

rvey

ed. T

he

resu

lts w

ere:

1s

t equ

al le

arn

to s

wim

and

re

crea

tiona

l sw

imm

ing,

2.

soa

king

Par

ticip

atio

n in

re

crea

tion

and

leis

ure

oppo

rtun

ities

(fa

ctua

l)

Ava

ilabl

e tim

e th

at in

door

fa

cilit

ies

are

used

(mea

sure

d by

boo

king

leve

ls-

actu

al

hour

s us

ed).

Dat

a S

ourc

e: T

CC

No.

49,0

00 h

ours

Ach

ieve

d -

81,7

00A

chie

ved-

AS

B A

rena

: 25

,356

hou

rs, A

SB

Bay

Par

k:

2,06

0 ho

urs,

Indo

or S

port

s Fa

cilit

ies:

17,

501

hour

s,

Com

mun

ity C

entr

e: 2

4,60

4 ho

urs,

Com

mun

ity H

alls

: 12

,180

hou

rs.

Ach

ieve

d -

75,2

99

hour

sA

chie

ved

AS

B A

rena

: 25,

412

hour

s A

ll ot

her i

ndoo

r rec

reat

ion

faci

litie

s: 4

9,88

7 ho

urs

Not

e: th

is in

clud

es 1

,235

ho

urs

of u

se o

f the

AS

B

stad

ium

loun

ge w

hich

was

no

t inc

lude

d in

pre

viou

s ye

ars

repo

rtin

g.

43,5

41 h

ours

in

tota

l - 0

9/10

A

ctua

l

Par

ticip

atio

n in

re

crea

tion

and

leis

ure

oppo

rtun

ities

(fa

ctua

l)

Tota

l use

r vis

its to

indo

or

faci

litie

s (m

easu

red

by n

umbe

rs o

f peo

ple

part

icip

atin

g/ a

tten

ding

). D

ata

Sou

rce:

TC

C

No.

710,

000

Ach

ieve

d -

1,06

2,35

6A

SB

Are

na: 3

92,7

41 v

isits

. A

ll ot

her i

ndoo

r rec

reat

ion

faci

litie

s: 6

69,6

15 v

isits

Ach

ieve

d -

964,

464

AS

B A

rena

: 411

,298

vis

its

All

othe

r ind

oor r

ecre

atio

n fa

cilit

ies:

553

,166

vis

its

Not

e: th

is in

clud

es 3

8,23

9 vi

sits

at t

he A

SB

sta

dium

lo

unge

whi

ch w

as n

ot

incl

uded

in p

revi

ous

year

s re

port

ing.

Spo

rts

Faci

litie

s 44

6,00

0

Hal

ls a

nd C

entr

es

120,

000

- 07

/08

Act

ual


RECREATION AND FACILITIES

PE

RFO

RM

AN

CE

ME

AS

UR

ES

- S

ER

VIC

E M

EA

SU

RE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Leve

l of q

ualit

y of

C

ounc

il’s

indo

or

faci

litie

s (p

erce

ptio

n)

Per

cent

age

of u

sers

that

ar

e sa

tisfie

d w

ith th

e qu

ality

of

Cou

ncil’

s co

mm

unity

ha

lls /

cent

re a

nd in

door

sp

orts

faci

litie

s (in

clud

ing

com

mun

ity s

hare

faci

litie

s).

Dat

a S

ourc

e: T

aura

nga

Leis

ure

Lim

ited

and

othe

r pr

ovid

ers

%M

aint

ain

at

95%

Not

ach

ieve

d -

88%

Res

ults

are

from

Bay

Ve

nues

Ltd

sur

vey

of 4

86

user

s. 8

7.8%

of u

sers

re

port

ed b

eing

sat

isfie

d or

ver

y sa

tisfie

d w

ith th

e qu

ality

, cle

anlin

ess

and

acce

ssib

ility

of t

he fa

cilit

ies.

Th

e A

SB

Are

na is

top

in

term

s of

qua

lity,

cle

anlin

ess

and

acce

ssib

ility

, how

ever

cu

stom

er s

ervi

ce a

t the

A

rena

has

dro

pped

this

ye

ar to

the

low

est a

cros

s th

e fo

ur k

ey c

omm

unity

fa

cilit

ies,

with

71%

bei

ng

satis

fied

(dow

n fro

m 9

2% in

20

13/2

014)

.

Not

ach

ieve

d -

91.4

%R

esul

ts a

re fr

om B

ay V

enue

s Lt

d su

rvey

of u

sers

. 91

.4%

of u

sers

repo

rted

be

ing

satis

fied

or v

ery

satis

fied

with

the

qual

ity o

f th

e fa

cilit

y.

92%

(Tau

rang

a Le

isur

e Li

mite

d) -

06

/07

Act

ual

Whe

ther

peo

ple

in th

e co

mm

unity

kn

ow th

at th

ey c

an

use

Cou

ncil’

s, a

nd

Cou

ncil

prov

ided

, in

door

faci

litie

s (p

erce

ptio

n).

Per

cent

age

of re

side

nts

that

ar

e aw

are

that

Cou

ncil’

s in

door

faci

litie

s ar

e av

aila

ble

for t

he c

omm

unity

to u

se.

*Cou

ncil’

s in

door

faci

litie

s in

clud

e: C

ounc

il-pr

ovid

ed

swim

min

g po

ols,

indo

or

spor

ts fa

cilit

ies,

com

mun

ity

cent

re a

nd c

omm

unity

ha

lls; a

nd c

omm

unity

-sha

re

com

mun

ity h

alls

and

indo

or

spor

ts fa

cilit

ies.

D

ata

Sou

rce:

TC

C -

ann

ual

resi

dent

s’ s

urve

y

%In

crea

sing

Not

ach

ieve

d.

95%

sw

imm

ing

pool

s 90

% in

door

spo

rts

faci

litie

s 87

% c

omm

unity

ce

ntre

s &

hal

ls

65%

com

mun

ity

shar

e ha

lls a

nd

indo

or s

port

s fa

cilit

ies

Ove

rall

a sl

ight

dec

reas

e in

aw

aren

ess

sinc

e 20

14/1

5,

with

a m

ore

notic

eabl

e de

crea

se in

aw

aren

ess

of

the

com

mun

ity s

hare

indo

or

spor

ts fa

cilit

ies.

Not

Ach

ieve

d.

96%

sw

imm

ing

pool

s 93

% in

door

spo

rts

faci

litie

s 89

% c

omm

unity

ce

ntre

s &

hal

ls

73%

com

mun

ity

shar

e ha

lls a

nd

indo

or s

port

s fa

cilit

ies

Ove

rall

a sl

ight

dec

reas

e in

aw

aren

ess

sinc

e 20

12/1

3.

How

ever

, the

re h

as b

een

a si

gnifi

cant

incr

ease

in

awar

enes

s of

the

com

mun

ity

shar

e in

door

spo

rts

faci

litie

s.

34%

- 6

/07

Act

ual

PE

RFO

RM

AN

CE

ME

AS

UR

ES

- A

CTI

VIT

Y O

UTC

OM

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Par

ticip

atio

n in

re

crea

tion

and

leis

ure

oppo

rtun

ities

(fa

ctua

l)

Tota

l use

r vis

its to

aqu

atic

fa

cilit

ies

(incl

udin

g as

soci

ated

gym

nasi

ums)

. D

ata

Sou

rce:

TC

C

No.

Incr

easi

ngA

chie

ved

- 64

5,38

5.

Aqu

atic

Fac

ilitie

s 64

5,38

5 vi

sits

. A

chie

ved

- 64

2,47

3Th

e 64

2,47

3 to

tal i

s fo

r sw

im/p

ool e

ntry

vis

its.

Oth

er a

ctiv

ities

suc

h as

gy

m m

embe

rshi

p an

d le

arn

to s

wim

pro

gram

mes

are

ad

ditio

nal.

Whi

lst t

he m

easu

re is

sim

ply

“inc

reas

ing”

the

resu

lt is

su

bsta

ntia

lly b

ette

r tha

n th

is y

ears

con

trac

t tar

get o

f 57

0,20

0 vi

sits

.

Ben

chm

ark

to b

e es

tabl

ishe

d.



ER

FOR

MA

NC

E M

EA

SU

RE

S -

SE

RV

ICE

ME

AS

UR

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Indi

catio

n of

su

stai

nabi

lity

of

exis

ting

spor

ts c

lubs

(fa

ctua

l)

Per

cent

age

of s

port

s cl

ubs

visi

ted

by S

port

Bay

of

Ple

nty

that

hav

e a

curr

ent

stra

tegi

c an

d/or

ope

ratio

nal

plan

in p

lace

. D

ata

Sou

rce:

Spo

rt B

ay O

f P

lent

y

%55

%A

chie

ved

- 60

%60

% o

f spo

rts

club

s w

orke

d w

ith/v

isite

d by

Spo

rt B

OP

ha

ve a

str

ateg

ic a

nd/o

r op

erat

iona

l pla

n in

pla

ce.

Ach

ieve

d -

62%

62%

of s

port

s cl

ubs

wor

ked

with

/vis

ited

by S

port

BO

P

have

a s

trat

egic

and

/or

oper

atio

nal p

lan

in p

lace

.

35%

- 0

9/10

A

ctua

l

Pro

visi

on o

f ind

oor

faci

litie

s (fa

ctua

l)C

ounc

il’s

publ

ic in

door

fa

cilit

ies

are:

S

ub-r

egio

nal l

evel

faci

litie

s:

AS

B A

rena

at B

aypa

rk (9

co

urts

) City

Lev

el: Q

EYC

/ M

emor

ial H

all (

3 co

urts

) .

Loca

l lev

el s

port

s fa

cilit

ies:

M

ount

Spo

rts

Cen

tre

(1co

urt),

Otu

moe

tai A

ctio

n C

entr

e*(1

cou

rt),

Mer

ival

e A

ctio

n C

entr

e*(1

cou

rt),

Aqu

inas

Act

ion

Cen

tre*

(1

cour

t).

Nei

ghbo

urho

od le

vel:

Com

mun

ity h

alls

: Gre

nada

P

ark,

Wel

com

e B

ay,

Mau

ngat

apu

Prim

ary*

, G

reer

ton,

Pap

amoa

, Mat

ua,

Mat

ua P

rimar

y*, P

illan

s P

oint

Prim

ary*

, Otu

moe

tai

Prim

ary*

, Sel

wyn

Rid

ge

Prim

ary*

, Tau

riko

and

Bet

hleh

em. R

ecre

atio

n C

entr

e: P

apam

oa S

port

&

Rec

reat

ion

Cen

tre

Com

mun

ity C

entr

e:

Pap

amoa

, Ara

taki

*

deno

tes

faci

litie

s th

at

have

Com

mun

ity S

hare

A

gree

men

ts. A

ll su

b-re

gion

al

faci

litie

s ar

e st

affe

d, w

hile

so

me

loca

l fac

ilitie

s ar

e st

affe

d an

d th

e re

mai

nder

ha

ve g

et-t

he-k

ey s

ervi

ce.

Dat

a S

ourc

e: T

CC

-A

chie

ved

Ach

ieve

dS

ub-r

egio

nal f

acili

ties:

12

full

size

d sp

orts

cou

rts

prov

ided

at

AS

B A

rena

at B

aypa

rk

and

QEY

C /

Mem

oria

l Hal

l Lo

cal l

evel

faci

litie

s: 4

full

size

d sp

orts

cou

rts

(3 a

re

com

mun

ity s

hare

cou

rts)

N

eigh

bour

hood

leve

l fa

cilit

ies:

5

com

mun

ity h

alls

, 1

recr

eatio

n ce

ntre

and

2

com

mun

ity c

entr

es.

Not

e: C

ounc

il al

so p

rovi

des

som

e sm

alle

r fac

ilitie

s fo

r co

mm

unity

use

at W

aipu

na

Par

k, C

liff R

d an

d El

izab

eth

Str

eet.

Ach

ieve

dS

ub-r

egio

nal f

acili

ties:

12

full

size

d sp

orts

cou

rts

prov

ided

at

AS

B A

rena

at B

aypa

rk

and

QEY

C /

Mem

oria

l Hal

l Lo

cal l

evel

faci

litie

s: 4

full

size

d sp

orts

cou

rts

(3 a

re

com

mun

ity s

hare

cou

rts)

N

eigh

bour

hood

leve

l fa

cilit

ies:

5

com

mun

ity h

alls

, 1

recr

eatio

n ce

ntre

and

2

com

mun

ity c

entr

es.

Not

e: C

ounc

il al

so p

rovi

des

som

e sm

alle

r fac

ilitie

s fo

r co

mm

unity

use

at W

aipu

na

Par

k, C

liff R

d an

d El

izab

eth

Str

eet.

Ach

ieve

d



ER

FOR

MA

NC

E M

EA

SU

RE

S -

SE

RV

ICE

ME

AS

UR

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Pro

visi

on o

f ind

oor

faci

litie

s (fa

ctua

l)Th

e ne

twor

k of

indo

or

spor

ts fa

cilit

ies

is m

ade

up o

f:

(a) S

ub-r

egio

nal l

evel

fa

cilit

ies

that

pro

vide

1

cour

t per

18,

000

peop

le*,

as

per

the

Indo

or F

acili

ties

Blu

eprin

t. *

Bas

ed o

n su

b-re

gion

al

popu

latio

n, a

s th

ese

faci

litie

s se

rve

the

Wes

tern

B

ay o

f Ple

nty

sub-

regi

on

not j

ust t

he T

aura

nga

City

po

pula

tion.

(b

) Loc

al le

vel f

acili

ties

that

pr

ovid

e 1

cour

t per

39,

000

peop

le*

as p

er th

e In

door

Fa

cilit

ies

Blu

eprin

t. *

Bas

ed o

n Ta

uran

ga

city

’s p

opul

atio

n, a

s th

ese

faci

litie

s pr

imar

ily

serv

ice

thei

r loc

al a

rea.

C

omm

unity

sha

re fa

cilit

ies

are

coun

ted

as .7

5 of

a

cour

t as

they

are

not

fully

av

aila

ble

for p

ublic

use

.

D

ata

Sou

rce:

TC

C

-(a

) Ach

ieve

d

(b) A

chie

ved

(a) A

chie

ved

(b

) Ach

ieve

d(a

) Sub

-reg

iona

l lev

el

faci

litie

s: A

SB

Are

na a

t B

aypa

rk (9

cou

rts)

and

Q

EYC

/ M

emor

ial H

all (

3 co

urts

). Th

ere

is 1

sub

-re

gion

al c

ourt

per

13,

998

peop

le.

(b) L

ocal

leve

l spo

rts

faci

litie

s: M

ount

Spo

rts

Cen

tre

(1co

urt),

Otu

moe

tai

Act

ion

Cen

tre*

(0.7

5 co

urt),

M

eriv

ale

Act

ion

Cen

tre*

(0.7

5 co

urt),

Aqu

inas

Act

ion

Cen

tre*

(0.7

5 co

urt).

The

re

is 1

loca

l lev

el c

ourt

per

37

,175

peo

ple.

(a) A

chie

ved

(b) A

chie

ved

(a) A

chie

ved

- C

urre

ntly

th

ere

is 1

sub

-reg

iona

l le

vel c

ourt

per

13,

801

peop

le. T

his

is b

ased

on

the

subr

egio

nal p

opul

atio

n as

at J

une

2014

, as

thes

e fa

cilit

ies

serv

e th

e su

breg

ion

not j

ust t

he T

aura

nga

City

po

pula

tion.

(b

) Ach

ieve

d -

Cur

rent

ly

ther

e is

1 lo

cal l

evel

cou

rt

per 3

6,61

1 pe

ople

. Thi

s is

ba

sed

on th

e ci

ty p

opul

atio

n as

at J

une

2014

as

thes

e fa

cilit

ies

prim

arily

ser

ve lo

cal

area

s. N

ote:

Com

mun

ity

shar

e fa

cilit

ies

are

coun

ted

as .7

5 of

a c

ourt

as

they

are

no

t ful

ly a

vaila

ble

for p

ublic

us

e.

(a) N

ot A

chie

ved

(b) A

chie

ved

Leve

l of q

ualit

y of

C

ounc

il’s

aqua

tic

faci

litie

s (p

erce

ptio

n)

Per

cent

age

of u

sers

that

are

sa

tisfie

d w

ith th

e qu

ality

of

Cou

ncil’

s aq

uatic

faci

litie

s.

Dat

a S

ourc

e: F

acili

ty

Man

ager

s

%75

%A

chie

ved

- 88

.55%

88.5

5% o

f aqu

atic

use

rs

base

d on

sur

veys

of

Bay

wav

e an

d M

t Hot

Poo

ls

are

satis

fied

or v

ery

satis

fied

with

the

qual

ity o

f the

fa

cilit

ies.

Ach

ieve

d -

92.8

%R

esul

ts a

re fr

om B

ay V

enue

s Lt

d su

rvey

of u

sers

. 92

.8%

of a

quat

ic u

sers

re

port

ed b

eing

sat

isfie

d or

ver

y sa

tisfie

d w

ith th

e qu

ality

of t

he fa

cilit

y.

Wat

er q

ualit

y at

aq

uatic

faci

litie

s (fa

ctua

l)

Per

cent

age

com

plia

nce

with

w

ater

qua

lity

stan

dard

s (N

Z 58

26:2

000)

at e

ach

aqua

tic

faci

lity.

Dat

a S

ourc

e: F

acili

ty

Man

ager

s

%10

0%N

ot a

chie

ved:

97

.7%

as

at 3

1st

Mar

ch 2

015

Whi

le th

e LT

P a

nd A

nnua

l P

lan

targ

et h

as n

ot b

een

achi

eved

, the

Bay

Ven

ues

cont

ract

targ

et fo

r wat

er

qual

ity is

80%

com

plia

nce

and

best

pra

ctic

e is

90%

, bo

th o

f whi

ch h

ave

been

ex

ceed

ed.

Not

ach

ieve

d -

96%

Not

e: T

he B

ay V

enue

s co

ntra

ct ta

rget

for w

ater

qu

ality

is 8

0% c

ompl

ianc

e an

d be

st p

ract

ice

is 9

0%

both

of w

hich

hav

e be

en

exce

eded

.



ER

FOR

MA

NC

E M

EA

SU

RE

S -

SE

RV

ICE

ME

AS

UR

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Poo

l saf

ety

(fact

ual)

Per

cent

age

com

plia

nce

with

poo

l saf

ety

stan

dard

s as

defi

ned

by P

oolS

afe

NZ.

Dat

a so

urce

: Fac

ility

M

anag

ers

%10

0%A

chie

ved:

100

%

Com

plia

nce

All

five

aqua

tic fa

cilit

ies

achi

eved

Poo

lsaf

e ac

cred

itatio

n in

201

5.

Ach

ieve

d -

100%

All

five

aqua

tic fa

cilit

ies

achi

eved

Poo

lsaf

e ac

cred

itatio

n in

201

4.


OPEN SPACE

WHAT WE DOOpen Space provides the space for community and recreational opportunities, as well as benefiting the landscape and contributing to ecological protection and enhancement.

Through this activity we:• Manage parks, neighbourhood reserves, sports fields,

natural areas

• Develop and manage cycling paths and linkages that also support transportation goals.

• Develop and manage amenities including playgrounds, public toilets, street trees, street gardens, park furniture, barbeques and skate parks.

below along the Waikareao walkway.

• The Tauranga Domain World War One Memorial Gates were renewed. This was carried out in time for the successful Anzac Day commemoration held at Tauranga Domain.

• Restoration works on McCardles Bush around the Waikareao walkway have been carried out.

Sportsfield lighting:

• To help achieve Council’s level of service for supply of sportsfields, additional floodlights were provided at Greerton Park and Blake Park.



There was a 10% increase in the number of Tauranga residents that feel that Tauranga has enough open space as identified through Council’s annual residents perception survey.

Customer satisfaction levels with the quality of local playgrounds have increased further this year. This highlights that while the quantity targets for playground provision are not being achieved, there are high levels of satisfaction with the quality of existing playgrounds provided in local areas.

Popularity of local sites

There was a significant increase in the numbers of people walking up Mauao and around the Waikareao walkway. This is a fantastic outcome both in terms of people living healthy active lifestyles and making the most of the opportunities provided by the open space network.

HOW DOES THIS AFFECT YOU?Providing access to areas for recreation, leisure and sport contributes to a healthy and happy city. Open spaces help to attract and hold community events. They contribute to having an attractive and liveable city, with preserved cultural landscapes and restored and enhanced ecosystems.

KEY PROJECTSUpgrades and restoration work:

• Fergusson Park Seawall was upgraded to continue to provide protection to the reserve area.

• The Tauranga Domain bank was stabilised, again to provide protection to the reserve area above, and

CITY VISION




Clean, green, valued environment



OPEN SPACE


2014/2015Actual$000’s

2014/2015Budget$000’s

2014/2015Variance


Open Space Renewal Works 932 798 (134) Overspend partly offset by Lotteries Commission Grant for WWI memorial gates at Tauranga Domain.

Various Land Purchases 4,191 4,698 507 Land purchase at Mount Maunganui still under negotiation at year end.

Sportsfield Development 450 635 185 Unspent budget carried forward to 2016 financial year due to delays associated with partnership due diligence.

TECT All Terrain Sub Regional Park Development

0 380 380 Budget for cell phone tower unspent due to changing circumstances in the communications industry. This has been carried forward to the 2016 financial year.

Waipuna Park - Development 101 70 (31) Budget required for this development was revised to $95k during annual plan process, therefore budget exceedance was insignificant.

Blake Park - Cricket Pavilion, Public Toilets and Changing Rooms

27 0 (27) Overspend due to unclaimed contribution to Bay Oval Pavillion from 2013.

Coastal Structures (Parks and Leisure) 337 349 12 Minor variance.

Parau Farms Development Stage 1 60 100 40 Unspent budget carried forward to 2016 financial year due to delays associated with partnership due diligence.

Blake Park - Irrigate field 1 & design & install central car park

964 916 (48) Overspend due to unforeseen pedestrian access and landscaping changes.

Arataki Community Funding Project 0 51 51 This project required community funding in order to proceed. The budget is representative of anticipated funding, not actual budget.

Tauranga Domain Bank Stabilisation 438 364 (74) Overspend due to unforeseen ground conditions whilst installing ground anchor stabilisation system.


OPEN SPACEP

ER

FOR

MA

NC

E M

EA

SU

RE

S -

AC

TIV

ITY

OU

TCO

ME

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

The

open

spa

ce

netw

ork

prov

ides

co

mm

unity

an

d re

crea

tion

oppo

rtun

ities

(p

erce

ptio

n)

Per

cent

age

of re

side

nts

that

fe

el T

aura

nga

has

enou

gh,

and

enou

gh v

arie

ty o

f, pa

rks

or g

reen

spa

ce.

Dat

a S

ourc

e: T

CC

- a

nnua

l re

side

nts’

sur

vey.

%75

%A

chie

ved

- 86

%Th

e pe

rcen

tage

of

resp

onde

nts

who

wer

e Ve

ry

Sat

isfie

d or

Sat

isfie

d w

ith

the

amou

nt o

f par

ks a

nd

gree

n sp

ace

has

incr

ease

d co

mpa

red

to la

st y

ears

re

sults

. Th

ose

in th

e Ve

ry

Sat

isfie

d ca

tego

ry h

as

incr

ease

d by

5%

.

Ach

ieve

d -

76%

The

perc

enta

ge o

f re

spon

dent

s in

201

4 w

ho

wer

e Ve

ry S

atis

fied

or

Sat

isfie

d w

ith th

e am

ount

of

par

ks a

nd g

reen

spa

ce

has

rem

aine

d si

mila

r to

la

st y

ears

resu

lts.

The

perc

enta

ge o

f tho

se in

the

very

sat

isfie

d ha

d in

crea

sed

by 3

%.

62%

- 0

6/07

A

ctua

l

Leve

l of p

rote

ctio

n of

the

natu

ral

envi

ronm

ent (

fact

ual)

Am

ount

of p

ublic

land

that

is

pro

tect

ed s

peci

fical

ly

for e

colo

gica

l, cu

ltura

l, la

ndsc

ape

or c

onse

rvat

ion

purp

oses

(pro

tect

ion

in

the

form

of D

istr

ict P

lan

ecol

ogic

ally

sen

sitiv

e ar

ea

zone

s, u

nder

the

Res

erve

s A

ct, Q

EII c

oven

ants

or

Dep

artm

ent o

f Con

serv

atio

n la

nd).

Dat

a S

ourc

e: T

CC

-In

crea

sing

Not

ach

ieve

d.

No

addi

tiona

l lan

d ha

s be

en p

urch

ased

or

ves

ted

this

yea

r.

Ecol

ogic

al A

reas

- 8

74 H

a Q

EII C

oven

ante

d (M

atua

S

altm

arsh

) - 1

6.34

Ha

Land

cla

ssifi

ed u

nder

R

eser

ves

Act

106

6 -

Ha

Land

adm

inis

tere

d by

the

Dep

artm

ent o

f Con

serv

atio

n -

268.

70 H

a

Not

ach

ieve

d.

Ecol

ogic

al A

reas

-

874

Ha

QEI

I Cov

enan

ted

(Mat

ua S

altm

arsh

) -

16.3

4 H

a La

nd c

lass

ified

un

der R

eser

ves

Act

106

6 -

Ha

Land

adm

inis

tere

d by

the

Dep

artm

ent

of C

onse

rvat

ion

- 26

8.70

Ha

No

addi

tiona

l lan

d ha

s be

en

purc

hase

d or

ves

ted

this

ye

ar.

Bas

elin

e to

be

esta

blis

hed

10/1

1

Leve

l of a

cces

sibi

lity

of p

layg

roun

ds

(fact

ual)

Per

cent

age

of re

side

nts

in

urba

n ar

eas

that

are

with

in

500m

of a

pla

ygro

und

(or w

ithin

400

m in

an

inte

nsifi

catio

n ar

ea).

* Th

e ad

opte

d lo

ng-t

erm

ta

rget

is 9

5%, i

t is

not

antic

ipat

ed th

at th

is w

ill b

e ac

hiev

ed w

ithin

this

ten

year

pe

riod.

D

ata

Sou

rce:

TC

C

%65

%N

ot a

chie

ved

- 57

%P

layg

roun

ds c

ontin

ue to

be

pro

vide

d in

new

gro

wth

ar

eas

as p

art o

f the

loca

l ne

ighb

ourh

ood

rese

rve

requ

irem

ent.

This

figu

re

how

ever

refle

cts

that

urb

an

grow

th h

as e

xcee

ded

the

prov

isio

n of

pla

ygro

unds

in

orde

r to

mee

t the

targ

ets

set

for 2

014/

15.

Not

ach

ieve

d -

56%

One

new

pla

ygro

und

was

co

mpl

eted

this

yea

r on

the

Wat

erfro

nt. D

espi

te th

is th

e pe

rfor

man

ce re

sult

refle

cts

popu

latio

n gr

owth

that

has

ex

ceed

ed th

e pr

ovis

ion

of

play

grou

nds.

65%

TE

N Y

EA

R P

LA

N M

EA

SU

RE

S A

ND

LE

VE

L O

F S

ER

VIC

E

Per

form

ance

mea

sure

s re

gard

ing

resp

onse

tim

es a

re b

ased

on

the

Acc

ela

Ass

et S

yste

m w

here

wor

k or

ders

are

sup

plie

d to

TC

C c

ontr

acto

rs.

Ther

e m

ay b

e so

me

varia

nce

to re

spon

se ti

min

g re

cord

ed in

the

cust

omer

resp

onse

mod

ule

due

to s

yste

m o

r oth

er is

sues

.


OPEN SPACEP

ER

FOR

MA

NC

E M

EA

SU

RE

S -

AC

TIV

ITY

OU

TCO

ME

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Leve

l of a

cces

sibi

lity

of o

pen

spac

e ar

eas

(fact

ual)

Per

cent

age

of h

ouse

hold

s th

at a

re w

ithin

500

m o

f an

open

spa

ce a

rea*

. *

The

adop

ted

long

-ter

m

targ

et is

95%

, it i

s no

t an

ticip

ated

that

this

will

be

achi

eved

with

in th

is te

n ye

ar

perio

d.

Dat

a S

ourc

e: T

CC

%92

%N

ot a

chie

ved

- 87

.8%

The

purc

hase

of a

dditi

onal

op

en s

pace

will

not

alw

ays

keep

pac

e w

ith th

e gr

owth

of

the

popu

latio

n so

the

abili

ty to

ach

ieve

this

targ

et

will

diff

er fr

om y

ear t

o ye

ar

depe

ndin

g on

the

amou

nt

of g

row

th th

at o

ccur

s an

d th

e am

ount

of l

and

purc

hase

th

at m

ay o

ccur

in th

at s

ame

year

.

Not

ach

ieve

d -

87%

The

netw

ork

of o

pen

spac

es

has

not b

een

expa

nded

this

ye

ar d

espi

te g

eogr

aphi

c po

pula

tion

grow

th s

low

ly

incr

easi

ng.

It is

ant

icip

ated

th

is s

ituat

ion

will

cha

nge

in

2015

as

area

s in

Pap

amoa

Ea

st (W

aira

kei)

star

t to

deve

lop.

85%


PE

RFO

RM

AN

CE

ME

AS

UR

ES

- S

ER

VIC

E M

EA

SU

RE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

The

open

spa

ce

netw

ork

prov

ides

co

mm

unity

an

d re

crea

tion

oppo

rtun

ities

(p

erce

ptio

n)

Of r

esid

ents

that

use

Ta

uran

ga’s

pla

ygro

unds

, the

pe

rcen

tage

that

are

sat

isfie

d w

ith th

e qu

ality

of t

heir

loca

l pl

aygr

ound

. D

ata

Sou

rce:

TC

C –

ann

ual

resi

dent

s’ s

urve

y

%80

%A

chie

ved

- 89

%S

atis

fact

ion

leve

ls h

ave

risen

furt

her t

his

year

with

th

e pe

rcen

tage

of p

eopl

e ve

ry s

atis

fied

reac

hing

th

e hi

ghes

t lev

el o

f 38%

. Th

is h

ighl

ight

s th

at w

hile

w

e ar

e no

t kee

ping

pac

e w

ith th

e qu

antit

y ta

rget

s fo

r pla

ygro

und

prov

isio

n,

ther

e ar

e hi

gh le

vels

of

satis

fact

ion

with

the

qual

ity

of e

xist

ing

play

grou

nds

prov

ided

in lo

cal a

reas

.

Ach

ieve

d -

88%

Sat

isfa

ctio

n le

vels

hav

e ris

en th

is y

ear w

ith a

lmos

t 9

out o

f 10

peop

le s

urve

yed

eith

er V

ery

satis

fied

or

satis

fied

with

Tau

rang

a’s

play

grou

nds.

65%

(thi

s re

spon

se w

as

from

the

54%

of

resi

dent

s su

rvey

ed

that

sai

d th

ey h

ad

visi

ted

thei

r loc

al

play

grou

nd a

t lea

st

once

ove

r the

pas

t ye

ar)

The

open

spa

ce

netw

ork

prov

ides

re

crea

tion

oppo

rtun

ities

(p

erce

ptio

n)

Per

cent

age

of s

port

s fie

ld

user

s th

at a

re s

atis

fied

with

th

e qu

ality

of t

he p

layi

ng

surf

ace.

D

ata

Sou

rce:

TC

C –

spo

rts

field

use

rs’ s

urve

y)

%87

%N

ot re

port

ed.

This

sur

vey

was

not

un

dert

aken

in 1

4/15

as

spor

ts fi

eld

user

feed

back

w

as re

ceiv

ed th

roug

h a

diffe

rent

pro

cess

as

part

of

the

2014

/15

spor

tsfie

ld

dem

and

anal

ysis

pro

ject

. Th

is h

as p

rovi

ded

anec

dota

l in

form

atio

n ra

ther

than

qu

antit

ativ

e in

form

atio

n re

quire

d to

det

erm

ine

whe

ther

the

targ

et h

as b

een

achi

eved

. O

f the

20

win

ter

spor

ts c

lubs

sur

veye

d no

co

mpl

aint

s or

crit

icis

ms

was

rece

ived

with

resp

ect

to g

roun

ds m

aint

enan

ce o

r pr

esen

tatio

n. C

omm

ent w

as

mad

e w

ith re

gard

to a

cces

s to

spo

rtsfi

eld

flood

light

s an

d ch

angi

ng ro

om fa

cilit

ies

durin

g pe

ak ti

mes

. A n

umbe

r of

foot

ball

club

s ex

pres

sed

conc

ern

abou

t the

incr

ease

in

spo

rtsfi

eld

utili

satio

n an

d th

e im

pact

that

this

will

hav

e on

fiel

d qu

ality

. Sum

mer

co

des

(Cric

ket a

nd s

oftb

all)

expr

esse

d op

port

unity

for

impr

oved

sur

face

s su

ch

as a

rtifi

cial

cric

ket w

icke

ts,

trai

ning

faci

litie

s an

d so

ftbal

l di

amon

ds.

Ach

ieve

d -

100%

Res

pond

ents

rate

d th

e sp

orts

sur

face

s th

ey u

se a

s ei

ther

ave

rage

(17%

), hi

gh

(66%

) or v

ery

high

(17%

).

This

sho

ws

an im

prov

ed

cust

omer

sat

isfa

ctio

n ra

ting

whe

n co

mpa

red

to la

st y

ear

whe

re 1

2 %

of r

espo

nden

ts

rate

d th

e qu

ality

of p

layi

ng

surf

aces

as

low

.

70%

- 0

7/08

A

ctua

l

OPEN SPACE


PE

RFO

RM

AN

CE

ME

AS

UR

ES

- S

ER

VIC

E M

EA

SU

RE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Leve

l of r

eser

ve

man

agem

ent p

lan

impl

emen

tatio

n (fa

ctua

l)

Res

erve

man

agem

ent p

lan

(RM

P) i

mpl

emen

tatio

n in

te

rms

of p

roje

cts

unde

rtak

en

to d

eliv

er o

n R

MP

act

ions

, co

mpa

ring

actu

al to

pla

nned

im

plem

enta

tion

each

yea

r. D

ata

Sou

rce:

TC

C

%10

0%A

chie

ved

- 10

0%A

ll pr

ogra

mm

ed p

roje

cts

for

the

year

wer

e co

mpl

eted

, w

ith th

e ad

ditio

n of

the

Taur

anga

Dom

ain

Gat

es

as p

art o

f the

Anz

ac D

ay

com

mem

orat

ions

.

Not

ach

ieve

d -

92%

Twel

ve p

roje

cts

in th

e pr

ogra

mm

e w

ere

deriv

ed

from

Res

erve

Man

agem

ent

Pla

ns.

All

proj

ects

wer

e co

mpl

eted

exc

ept f

or th

e de

velo

pmen

t of t

he B

lake

P

ark

Car

park

. Th

is p

roje

ct

will

be

com

plet

ed in

the

2014

/201

5 ye

ar.

95%

- 0

9/10

A

ctua

l

Volu

ntee

r pa

rtic

ipat

ion

in

envi

ronm

enta

l re

stor

atio

n an

d en

hanc

emen

t (fa

ctua

l)

Num

ber o

f vol

unte

er h

ours

sp

ent o

n th

e fo

llow

ing

proj

ects

/ si

tes:

-

Coa

stca

re

- K

opur

erer

ua V

alle

y -

McL

aren

Fal

ls

- U

rban

Gre

en S

pace

-

Mau

ao

Dat

a S

ourc

e: D

iffer

ent f

or

each

: -

BO

PR

C/T

CC

-

TCC

-

TCC

-

TEC

-

TCC

No.

of

hour

s20

,000

Not

ach

ieve

d -

11,7

99Vo

lunt

eer h

ours

hav

e in

crea

sed

due

to m

ore

focu

s be

ing

plac

ed o

n th

e m

anag

emen

t and

co

-ord

inat

ion

of v

olun

teer

gr

oups

Not

ach

ieve

d -

5116

Volu

ntee

r num

bers

are

lo

wer

this

yea

r due

to th

e fa

ct th

at th

ere

wer

e no

co

mm

unity

pla

ntin

g da

ys

at K

opur

erer

ua V

alle

y in

pa

rtne

rshi

p w

ith T

aura

nga

Rot

ary

- as

app

licat

ions

w

ere

unsu

cces

sful

in

gett

ing

fund

ing

for p

lant

ing.

M

cLar

en F

alls

Par

k st

uden

t vo

lunt

eer t

hat l

ived

on

site

le

ft re

sulti

ng in

sho

rtfa

ll of

90

0 ho

urs.

Coa

stca

re: 1

061

hour

s, K

opur

erer

ua V

alle

y:

435

hour

s, M

cLar

en F

alls

P

ark:

320

0 ho

urs,

Mau

ao:

420

hour

s.

Coa

stca

re: 3

,506

ho

urs

Har

bour

: 3,

250

hour

s K

opur

erer

ua

Valle

y:2,

095

hour

s M

cLar

en F

alls

: 15

,568

hou

rs

Mau

ao: 5

29 h

ours

U

rban

Gre

en

Spa

ce: N

/A -

09/

10

Act

ual

OPEN SPACE

LEV

ELS

OF

SE

RV

ICE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Rem

oval

of c

oast

al

encr

oach

men

ts

(fact

ual)

20 c

oast

al e

ncro

achm

ents

ar

e re

mov

ed e

ach

year

D

ata

Sou

rce:

TC

C

No.

20N

ot a

chie

ved

- 10

Due

to th

e in

crea

sed

area

of

the

dune

pro

file

and

the

prol

ific

amou

nt o

f wee

ds

only

10

encr

oach

men

t site

s w

ere

reso

lved

this

yea

r.

Ach

ieve

d.Th

e pr

ogra

mm

e co

mm

ence

d in

Kar

ewa

Par

ade

and

has

mov

ed

wes

t ove

r the

last

4 y

ears

. Th

e ta

rget

are

a fo

r 201

4 ha

s be

en th

e G

irven

Roa

d ar

ea o

f Oce

anbe

ach

Roa

d.

The

Reg

iona

l Cou

ncil

has

cont

inue

d to

ass

ist i

n de

liver

ing

a co

mpr

ehen

sive

en

croa

chm

ent r

emov

al/

rest

orat

ion/

Coa

st C

are

proj

ect.

19 fu

lly c

ompl

ete

plus

15

part

ially

co

mpl

ete

- 09

/10

Act

ual


OPEN SPACELE

VE

LS O

F S

ER

VIC

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Pro

visi

on o

f reg

iona

l an

d su

b-re

gion

al

park

s (fa

ctua

l)

Num

ber,

type

, siz

e an

d lo

catio

n of

regi

onal

and

sub

-re

gion

al p

arks

. D

ata

Sou

rce:

TC

C

No.

3A

chie

ved

3 su

breg

iona

l par

ks h

ave

been

pur

chas

ed o

ver t

he

last

10

year

s an

d al

l are

op

en to

the

publ

ic.

Thes

e ar

e P

apam

oa H

ills

Reg

iona

l P

ark

(now

ow

ned

and

oper

ated

by

the

BO

PR

C),

TEC

T A

ll Te

rrai

n P

ark

and

Huh

arua

Par

k. T

hese

pa

rks

prov

ide

wel

l ove

r 20

00 h

ecta

res

of la

nd fo

r a

dive

rsity

of a

ctiv

ities

to

be u

nder

take

n on

and

for

prot

ectio

n of

sig

nific

ant s

ites

and

land

scap

es.

An

upda

ted

vers

ion

of

the

Join

t TC

C/W

BO

PD

C

Sub

regi

onal

Par

ks P

olic

y w

as a

dopt

ed b

y bo

th

coun

cils

in e

arly

201

2.

Ach

ieve

d3

subr

egio

nal p

arks

hav

e be

en p

urch

ased

ove

r the

la

st 1

0 ye

ars

and

all a

re

open

to th

e pu

blic

. Th

ese

are

Pap

amoa

Hill

s R

egio

nal

Par

k (n

ow o

wne

d an

d op

erat

ed b

y th

e B

OP

RC

), TE

CT

All

Terr

ain

Par

k an

d H

uhar

ua P

ark.

The

se

park

s pr

ovid

e w

ell o

ver

2000

hec

tare

s of

land

for

a di

vers

ity o

f act

iviti

es to

be

und

erta

ken

on a

nd fo

r pr

otec

tion

of s

igni

fican

t site

s an

d la

ndsc

apes

. A

n up

date

d ve

rsio

n of

th

e Jo

int T

CC

/WB

OP

DC

S

ubre

gion

al P

arks

Pol

icy

was

ado

pted

by

both

co

unci

ls in

ear

ly 2

012.

Pap

amoa

Hill

s R

egio

nal P

ark,

w

hich

is o

wne

d by

the

regi

onal

co

unci

l and

m

anag

ed b

y TC

C

Pro

visi

on o

f dis

able

d fa

cilit

ies

in p

ublic

to

ilets

(fac

tual

)

Num

ber a

nd p

erce

ntag

e of

pub

lic to

ilets

that

hav

e di

sabl

ed fa

cilit

ies.

D

ata

Sou

rce:

TC

C

No.

and

%

Incr

easi

ngA

chie

ved

73%

(60

of 8

2)A

new

toi

let b

lock

was

bu

ilt a

t Mac

ville

Par

k th

at

inco

rpor

ated

dis

able

d fa

cilit

ies.

In

addi

tion

to th

is

refu

rbis

hmen

ts o

ccur

red

at M

axw

ells

Rd

Res

erve

&

Bea

ch R

oad

Res

erve

with

bo

th n

ow h

avin

g di

sabl

ed

faci

litie

s.

Ach

ieve

d 72

% (5

7 of

79)

New

faci

litie

s ar

e de

velo

ped

acco

rdin

g to

cod

e. O

lder

fa

cilit

ies

are

retr

ofitt

ed

durin

g th

e ye

ar to

ens

ure

an

ongo

ing

impr

ovem

ent i

n th

e le

vels

of c

ompl

ianc

e.

0.18

Pro

visi

on o

f pub

lic

toile

ts -

acce

ssib

ility

(fa

ctua

l)

Ope

ning

hou

rs o

f pub

lic

toile

ts in

the

Taur

anga

CB

D

and

Mou

nt M

aung

anui

and

G

reer

ton

neig

hbou

rhoo

d ce

ntre

s ar

e:

at le

ast 8

am-9

pm in

sum

mer

an

d at

leas

t 8am

-8pm

in

win

ter,

with

man

y be

ing

open

long

er h

ours

. D

ata

Sou

rce:

TC

C

-A

chie

ved

Ach

ieve

dO

peni

ng ti

mes

hav

e re

mai

ned

cons

iste

nt w

ith

the

prev

ious

yea

r, so

me

adju

stm

ents

mad

e to

sui

t us

er re

quire

men

ts.

All

open

ing

times

ach

ieve

d.

Ach

ieve

dO

peni

ng ti

mes

hav

e re

mai

ned

cons

iste

nt w

ith

the

prev

ious

yea

r, so

me

adju

stm

ents

mad

e to

sui

t us

er re

quire

men

ts.

All

open

ing

times

ach

ieve

d.

At l

east

8am

–

9pm

in s

umm

er

and

at le

ast 8

am –

8p

m in

win

ter,

with

m

any

bein

g op

en

long

er


OPEN SPACELE

VE

LS O

F S

ER

VIC

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Pro

visi

on o

f pub

lic

toile

ts -

cle

anin

g an

d m

aint

enan

ce

(fact

ual)

Pub

lic to

ilets

are

cle

aned

re

gula

rly a

nd m

aint

enan

ce is

ca

rrie

d ou

t as

requ

ired

(for

repa

irs) a

nd a

s pl

anne

d (fo

r pl

anne

d re

new

als)

. D

ata

Sou

rce:

TC

C

-A

chie

ved

Ach

ieve

dA

ll O

pen

Spa

ce A

ctiv

ity

publ

ic to

ilets

are

incl

uded

in

a cl

eani

ng a

nd m

aint

enan

ce

cont

ract

. The

man

agem

ent

of v

anda

lism

is d

one

on a

si

te b

y si

te b

asis

with

som

e to

ilets

hav

ing

gate

s in

stal

led

to m

anag

e ac

cess

.

Ach

ieve

dA

ll O

pen

Spa

ce A

ctiv

ity

publ

ic to

ilets

are

incl

uded

in

a cl

eani

ng a

nd m

aint

enan

ce

cont

ract

. The

man

agem

ent

of v

anda

lism

is d

one

on a

si

te b

y si

te b

asis

with

som

e to

ilets

hav

ing

gate

s in

stal

led

to m

anag

e ac

cess

.

Ach

ieve

d -

09/1

0 A

ctua

l

Pro

visi

on o

f pl

aygr

ound

net

wor

k-

expe

rienc

es (f

actu

al)

Cou

ncil’

s ne

twor

k of

pl

aygr

ound

s pr

ovid

es fo

r a

varie

ty o

f exp

erie

nces

fo

r you

ng p

eopl

e. S

ome

play

grou

nds

are

targ

eted

at

olde

r or y

oung

er c

hild

ren,

to

mee

t pre

dom

inan

t loc

al

dem

and.

D

ata

Sou

rce:

TC

C

-A

var

iety

of

equi

pmen

t is

inst

alle

d ea

ch

year

Ach

ieve

dTh

e C

ity h

as tw

o ne

w

play

grou

nds

at th

e La

kes

and

anot

her o

ne a

t Gol

den

San

ds w

ith e

ach

havi

ng a

va

riety

of p

lay

expe

rienc

es.

At G

olde

n S

ands

ther

e is

a

larg

e pl

aygr

ound

at t

he

entr

ance

to th

e su

bdiv

isio

n,

and

as y

ou m

ove

furt

her

into

the

subd

ivis

ion

the

seco

nd p

layg

roun

d is

sm

alle

r allo

win

g fo

r mor

e gr

een

area

. Th

is a

ppro

ach

reco

gnis

es th

at s

ectio

n si

zes

are

slig

htly

sm

alle

r th

an o

ther

are

as in

Pap

amoa

an

d he

lp to

mak

e th

e op

en s

pace

net

wor

k an

im

port

ant f

ocal

poi

nt fo

r thi

s co

mm

unity

.

Ach

ieve

dO

ne n

ew p

layg

roun

d in

corp

orat

ing

a va

riety

of

equi

pmen

t was

dev

elop

ed

by C

ounc

il on

The

Tau

rang

a W

ater

front

.

Ach

ieve

d -

09/1

0 A

ctua

l

Pro

visi

on o

f pl

aygr

ound

net

wor

k sa

fety

(fac

tual

)

All

play

grou

nds

mee

t ap

prop

riate

saf

ety

stan

dard

s D

ata

Sou

rce:

TC

C

%92

%N

ot a

chie

ved

- 89

%Th

e P

layg

roun

ds w

ere

inde

pend

ently

Aud

ited

in

May

201

5 . T

he M

ount

/P

apam

oa a

rea

rece

ived

a

92%

com

plia

nce

scor

e an

d th

e Ta

uran

ga a

rea

rece

ived

an

87%

sco

re w

hich

gav

e an

ave

rage

sco

re o

f 89%

fo

r the

city

- T

he m

ajor

ity o

f ite

ms

that

are

non

com

plia

nt

are

easi

ly &

qui

ckly

rect

ified

by

Cou

ncils

con

trac

tors

. The

sc

hool

ow

ned

play

grou

nds

cont

ribut

e to

the

non

com

plia

nce

how

ever

thre

e of

thes

e co

mm

unity

sha

re

play

grou

nd a

gree

men

ts a

re

to e

xpire

this

yea

r and

will

no

t be

rene

wed

. G

oing

fo

rwar

d th

is w

ill im

prov

e C

ounc

il’s

com

plia

nce

ratin

g.

Not

ach

ieve

d -

89%

All

play

grou

nds

wer

e in

depe

nden

tly a

udite

d in

May

201

4. 8

8.9%

of

asse

ts w

ere

mea

sure

d as

co

mpl

iant

with

the

New

Ze

alan

d S

tand

ard.

The

m

ajor

ity o

f ite

ms

that

wer

e no

n-co

mpl

iant

are

eas

ily

and

quic

kly

rem

edie

d an

d w

ill b

e ad

dres

sed

with

C

ounc

il’s

mai

nten

ance

co

ntra

ctor

. 9.

4% o

f the

non

co

mpl

ianc

es is

in s

choo

l ow

ned

(com

mun

ity s

hare

) pl

aygr

ound

s an

d th

e ite

ms

will

be

rais

ed w

ith th

em.

0.8


LEV

ELS

OF

SE

RV

ICE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Pro

visi

on o

f st

reet

gar

dens

-

mai

nten

ance

(fa

ctua

l)

All

stre

et g

arde

ns*

for w

hich

C

ounc

il is

resp

onsi

ble

are

mai

ntai

ned

regu

larly

(re

port

ed v

ia th

e nu

mbe

r of

mai

nten

ance

vis

its e

ach

year

and

the

tota

l are

a m

aint

aine

d ea

ch y

ear).

*

Excl

udes

the

annu

al

(bed

ding

) gar

dens

. **

Add

ition

al a

reas

of s

tree

t ga

rden

s ar

e ve

sted

to

Cou

ncil

as n

ew s

ubdi

visi

ons

are

deve

lope

d, s

o th

e to

tal

area

is n

ot w

ithin

Cou

ncil’

s di

rect

con

trol

. D

ata

Sou

rce:

TC

C

-A

chie

ved

Ach

ieve

dTh

ere

are

1013

36m

2 of

gard

ens

on c

ontr

act.

The

av

erag

e st

reet

gar

den

rece

ives

26

visi

ts p

er

year

. 44

9m2 o

f gar

dens

w

ere

rem

oved

as

part

of

deliv

erin

g th

e le

vels

of

serv

ice

polic

y th

at lo

oks

for

gard

ens

to b

e fo

cuss

ed in

hi

gh p

rofil

e zo

nes

only

.

Ach

ieve

dTh

ere

are

96,9

26m

2 of

gard

ens

on c

ontr

act.

The

av

erag

e st

reet

gar

den

rece

ives

26

visi

ts p

er

year

. 96

1m2 o

f gar

dens

w

ere

rem

oved

as

part

of

del

iver

ing

the

leve

ls

of s

ervi

ce p

olic

y th

at

look

s fo

r gar

dens

to b

e fo

cuss

ed in

hig

h pr

ofile

zo

nes

only

. A

dis

crep

ancy

in

the

over

all t

otal

are

a of

as

set,

com

pare

d to

201

3,

was

iden

tified

dur

ing

data

pre

para

tion

for t

he

mov

e in

to a

new

ass

et

man

agem

ent s

yste

m.

This

mea

nt a

redu

ctio

n of

58

76m

2 of g

arde

ns o

n th

e co

ntra

ct u

sed

to d

eter

min

e th

is p

erfo

rman

ce m

easu

re.

Ach

ieve

d To

tal

area

of s

tree

t ga

rden

s =

88,2

53

m2

Pro

visi

on o

f str

eet

gard

ens

- m

inim

um

size

(fac

tual

)

Min

imum

siz

e of

str

eet

gard

ens

in n

ew s

ubdi

visi

ons.

(th

ere

is n

o m

axim

um s

ize)

D

ata

Sou

rce:

TC

C

m2

45 m

2A

chie

ved

Sub

divi

sion

land

scap

ing

plan

s ha

ve b

een

man

aged

to

ens

ure

that

all

new

ga

rden

s co

mpl

y w

ith th

is

stan

dard

.

Ach

ieve

dS

ubdi

visi

on la

ndsc

apin

g pl

ans

have

bee

n m

anag

ed

to e

nsur

e th

at a

ll ne

w

gard

ens

com

ply

with

this

st

anda

rd.

45 m

2

Pro

visi

on o

f str

eet

gard

ens-

upg

radi

ng

(fact

ual)

Are

a of

str

eet g

arde

ns th

at

is u

pgra

ded

each

yea

r with

in

the

appr

oved

bud

get.

Dat

a S

ourc

e: T

CC

m2

4,00

0 m

2N

ot a

chie

ved

- 3,

775

m2

This

wor

k ha

s in

clud

ed

rem

ovin

g ga

rden

s on

site

s th

at d

o no

t com

ply

with

C

ounc

il’s

leve

l of s

ervi

ce

on s

tree

t gar

den

loca

tion.

Th

e w

ork

prog

ram

me

was

no

t abl

e to

be

achi

eved

this

ye

ar d

ue to

oth

er p

riorit

ies

with

in th

e op

en s

pace

wor

k pr

ogra

mm

e.

Not

ach

ieve

d -

3,24

2 m

2

This

wor

k ha

s in

clud

ed

rem

ovin

g ga

rden

s on

site

s th

at d

o no

t com

ply

with

C

ounc

il’s

LOS

pol

icy

on

stre

et g

arde

n lo

catio

n.

The

prog

ram

me

was

not

fu

lly d

eliv

ered

due

to

mai

nten

ance

issu

es ta

king

pr

iorit

y.

Non

e

OPEN SPACE


LEV

ELS

OF

SE

RV

ICE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Saf

ety

of c

oast

al

stru

ctur

es (f

actu

al)

Pro

gres

s to

war

ds a

chie

ving

co

mpl

ianc

e w

ith B

ay o

f P

lent

y R

egio

nal C

ounc

il re

sour

ce c

onse

nt c

ondi

tions

fo

r coa

stal

str

uctu

res

(num

ber a

chie

ved

com

pare

d to

the

plan

ned

prog

ram

me

each

yea

r, as

wel

l as

tota

l nu

mbe

r tha

t are

com

plia

nt).

* Th

ere

are

a to

tal o

f 233

co

asta

l str

uctu

res

man

aged

by

this

act

ivity

. Of t

hese

, 35

hav

e be

en a

sses

sed

as

bein

g in

‘poo

r’ or

‘ver

y po

or’

cond

ition

. **

Cou

ncil’

s up

grad

e pr

ogra

mm

e fo

cuse

s on

th

e 35

wor

st c

ondi

tion

stru

ctur

es a

nd w

ill e

nsur

e al

l 35

com

ply

with

reso

urce

co

nsen

t con

ditio

ns o

ver t

he

next

15

year

s.

Dat

a S

ourc

e: T

CC

No.

2 ad

ditio

nal

stru

ctur

es.

Not

ach

ieve

d -

1 st

ruct

ure

was

co

mpl

eted

.

The

sea

wal

l at F

ergu

sson

P

ark

was

com

plet

ed a

t a

leng

th o

f 335

m in

clud

ing

1 bo

at ra

mp

and

2 se

ts o

f st

eps.

Cou

ncil

revi

ewed

th

e pr

ogra

mm

e of

del

iver

y to

ach

ieve

this

mea

sure

an

d th

roug

h th

e Lo

ng T

erm

P

lan

proc

ess

has

incr

ease

d fu

ndin

g to

ach

ieve

the

cons

ent c

ondi

tions

ove

r a

shor

ter p

erio

d of

tim

e.

Not

ach

ieve

d -

1 st

ruct

ure

was

co

mpl

eted

.

The

Dai

sy H

ardw

ick

wal

kway

coa

stal

str

uctu

re

reco

nstr

uctio

n w

as

com

plet

ed.

Of t

he 3

5 st

ruct

ures

, 10

are

now

co

mpl

iant

.

4 of

35

com

plia

nt -

09

/10

Act

ual

OPEN SPACE


OPEN SPACEO

THE

R IN

TER

ES

TIN

G S

TATI

STI

CS

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Pro

visi

on o

f ope

n sp

ace

-are

a (fa

ctua

l)A

rea

of o

pen

spac

e pe

r 1,

000

popu

latio

n, b

roke

n do

wn

into

are

as o

f act

ive

rese

rve,

nei

ghbo

urho

od

rese

rve

and

com

mun

ity u

se.

Dat

a S

ourc

e: T

CC

No

targ

ets

requ

ired

13.4

4Ha/

1000

pe

ople

, mad

e up

of

Act

ive

Res

erve

1.

65H

a/10

00,

Nei

ghbo

urho

od

Res

erve

0.

9Ha/

1000

, C

omm

unity

Use

0.

03H

a/10

00.

The

popu

latio

n w

as

confi

rmed

at 1

20,8

19.

The

netw

ork

has

been

ex

tend

ed th

is y

ear t

hrou

gh

vest

ing

smal

l are

as o

f ne

ighb

ourh

ood

and

stor

mw

ater

rese

rves

in P

yes

Pa

and

Pap

amoa

. Th

e to

tal a

rea

of la

nd c

urre

ntly

av

aila

ble

for c

omm

unity

us

e is

162

4.44

Ha.

Thi

s eq

uate

s to

13.

44H

a op

en

spac

e/10

00 p

opul

atio

n. T

he

tota

l lan

d ar

ea a

cces

sibl

e fo

r pub

lic u

se is

Act

ive

Res

erve

- 1

99.5

6 H

a;

Nei

ghbo

urho

od R

eser

ve –

10

8.34

Ha;

Com

mun

ity U

se

- 3.

23H

a.

0.01

4Ha/

1000

pe

ople

, mad

e up

of A

ctiv

e R

eser

ve 0

.002

, N

eigh

bour

hood

0.

066,

Com

mun

ity

Use

0.0

20.

Cen

sus

data

rele

ased

this

ye

ar h

as b

een

used

to

asse

ss th

is m

easu

re. T

he

popu

latio

n w

as c

onfir

med

at

118

,000

. The

net

wor

k ha

s be

en e

xten

ded

this

yea

r th

roug

h ve

stin

g sm

all a

reas

of

sto

rmw

ater

rese

rve

in

Pye

s P

a an

d P

apam

oa. T

he

tota

l are

a of

land

cur

rent

ly

avai

labl

e fo

r com

mun

ity

use

is 1

623.

73H

a. T

his

equa

tes

to 0

.014

Ha

open

sp

ace/

1000

pop

ulat

ion.

The

to

tal l

and

area

acc

essi

ble

for

publ

ic u

se is

Act

ive

Res

erve

-

199.

56 H

a; N

eigh

bour

hood

R

eser

ve -

107

.63H

a;

Com

mun

ity U

se -

3.2

3Ha.

Tota

l: 3.

215h

a/1,

000

peop

le.

M

ade

up o

f A

ctiv

e R

eser

ve:

1.5h

a/1,

000

peop

le

Nei

ghbo

urho

od

Res

erve

: 1.

653h

a/1,

000

peop

le

C

omm

unity

use

: 0.

062h

a/1,

000

peop

le

Thro

ughp

ut-u

se o

f op

en s

pace

(fac

tual

)N

umbe

r of p

eopl

e w

alki

ng:

(a) A

roun

d M

auao

(b

) Up

Mau

ao

(c) A

roun

d W

aika

reao

W

alkw

ay

(d) A

roun

d C

arm

icha

el

Res

erve

D

ata

Sou

rce:

TC

C

No.

No

targ

ets

requ

ired

(a) 9

67,2

76

(b) 1

68,1

09

(c

) 164

,826

(d

) 60,

939

The

num

bers

are

slig

htly

lo

wer

for t

he M

auao

bas

e tr

ack

and

Car

mic

hael

R

eser

ve b

ut s

igni

fican

tly

high

er fo

r tho

se w

alki

ng

up th

e M

ount

and

the

Wai

kare

ao w

alkw

ay.

(a) 1

,087

,618

(b

) 154

,630

(c

) 108

,426

(d

) 64,

594

The

Mau

ao b

ase

trac

k nu

mbe

rs h

ave

incr

ease

d fro

m la

st y

ear h

owev

er th

e nu

mbe

rs fo

r wal

king

up

Mau

ao h

ave

decr

ease

d.

The

Wai

kare

ao a

nd

Car

mic

hael

Res

erve

nu

mbe

rs a

re le

ss p

ossi

bly

due

to s

eaw

all c

apita

l wor

ks

at D

aisy

Har

dwic

k an

d va

ndal

ism

of t

he c

ount

er a

t th

e W

aika

reao

.

(a) 1

83,0

00

(est

imat

ed)

(b) 9

8,47

0 (e

stim

ated

) (c

) NEW

(d

) NEW

Thro

ughp

ut-u

se o

f op

en s

pace

(fac

tual

)N

umbe

r of v

ehic

les

that

en

ter M

cLar

en F

alls

Par

k.

Dat

a S

ourc

e: T

CC

No.

No

targ

ets

requ

ired

74,7

27Th

is is

an

incr

ease

of c

lose

to

500

veh

icle

s fro

m la

st

year

’s re

sult.

74,2

58Vi

sito

r num

bers

hav

e co

ntin

ued

to in

crea

se a

long

w

ith th

e nu

mbe

r of p

eopl

e ca

mpi

ng.

Bas

elin

e to

be

esta

blis

hed

09/1

0

Com

mun

ity S

ervi

ceN

umbe

r of c

omm

unity

se

rvic

e ho

urs

that

con

trib

ute

to th

e m

aint

enan

ce o

r de

velo

pmen

t of p

arks

. D

ata

Sou

rce:

TC

C

No.

No

targ

ets

requ

ired

22,6

01C

omm

unity

Cor

rect

ions

ar

e st

ill u

sed

exte

nsiv

ely

at M

cLar

en F

alls

Par

k,

Kop

urer

erua

Val

ley,

and

al

ong

the

Coa

st.

17,3

33M

cLar

en F

alls

Par

k: 8

,028

-

dow

n du

e to

stu

dent

vo

lunt

eer l

eavi

ng.

Coa

st: 5

940

Kop

urer

erua

Val

ley:

3,

365

- do

wn

due

to b

eing

un

succ

essf

ul in

fund

ing

appl

icat

ions

for f

urth

er

plan

ting.


COMMUNITY PROPERTY SERVICES

WHAT WE DOCommunity Property Services manages self-funding business activities, providing places and facilities which are beneficial to the community.

Through this activity we manage five community facilities that are funded through commercial activity, rent and user fees:

• The Historic Village

• Mt Maunganui Beachside Holiday Park

• Tauranga Crematorium and Cemetery Services

• Tauranga Marine Facilities

• Tauranga Elder Housing



The Beachside Holiday Park experienced the best result to date with 100% of visitors stating that the facility provided them with a “value for money, traditional kiwi holiday experience”, and visitor guest nights continued to exceed 63,000 for the year.

Elder Housing

The Elder Housing waiting list has grown considerably from 15 people in 2013/14 to 35 people in 2014/15. Council agreed to review this activity and the relevant policy to determine the future approach that Council will take to the provision and operation of elder housing.

HOW DOES THIS AFFECT YOU?These facilities provide social services in the way of housing the elderly and providing cemetery services. The Beachside Holiday Park promotes and accommodates tourism, while the Marine Facilities and Historic Village support local businesses.

KEY PROJECTS• Various improvements made to improve the Beachside

Holiday Park including concrete pads on some site, kerb and channelling and ventilation in the amenities buildings.

• Commenced assessment work on building structure and maintenance requirements for buildings at the Historic Village.

CITY VISION









2014/2015Actual$000’s

2014/2015Budget$000’s

2014/2015Variance


Marine Facilities & Coastal Structures 640 291 (349) Timing of renewals revised during annual plan process.

Land & building Asset Transfer from Property to Marine Facilities activity

(423) 0 423 Land and buildings which had been purchased under the Property Management activity in prior years has now been transferred to the relevant activity. This is offset by entry in Support Services.

Tauranga Cemetery works 108 102 (6) Minor variance.

Tauranga Cemetery Renewals 109 109 0

Sale of Land at Marine Precinct (2,819) (2,828) (9) Minor variance.

Historic Village on 17th Renewals 109 254 145 The renewals budget is underspent as all capital works at the Historic Village was put on hold while a review of the village was undertaken. The remaining budget has been carried forward to the 2016 financial year.

Elder Housing Renewals 344 300 (44) Timing of renewals is dependent on vacancy of dwellings.

Marine Precinct Development 290 5,023 4,733 The bulk of the capital expenditure on the Marine Precinct will be carried forward to the 2016 financial year.


COMMUNITY PROPERTY SERVICESTE

N Y

EA

R P

LA

N M

EA

SU

RE

S A

ND

LE

VE

L O

F S

ER

VIC

E

PE

RFO

RM

AN

CE

ME

AS

UR

ES

- A

CTI

VIT

Y O

UTC

OM

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

The

Bea

chsi

de

Hol

iday

Par

k pr

ovid

es a

val

ue

for m

oney

, tr

aditi

onal

kiw

i ho

liday

exp

erie

nce

(per

cept

ion)

.

Per

cent

age

of v

isito

rs

to th

e M

ount

Bea

chsi

de

Hol

iday

Par

k th

at fe

lt it

prov

ided

them

with

a

valu

e fo

r mon

ey, t

radi

tiona

l ‘k

iwi h

olid

ay’ e

xper

ienc

e,

as re

cord

ed b

y re

turn

ed

cust

omer

feed

back

sur

veys

. D

ata

Sou

rce:

TC

C -

visi

tors

’/cu

stom

ers

surv

ey

%94

%A

chie

ved

- 10

0%Th

is is

the

best

resu

lt ye

t for

th

e B

each

side

Hol

iday

Par

k an

d is

up

5% o

n la

st y

ear.

Ach

ieve

d -

95%

Exce

llent

out

com

e fo

r the

H

olid

ay P

ark.

93%

- 0

9/10

A

ctua

l

PE

RFO

RM

AN

CE

ME

AS

UR

ES

- S

ER

VIC

E M

EA

SU

RE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

The

His

toric

Vill

age

is m

eetin

g cu

stom

er

dem

and

(fact

ual)

Ach

ieve

d oc

cupa

ncy

perc

enta

ge o

f lea

sabl

e pr

emis

es a

t the

exi

stin

g H

isto

ric V

illag

e.

Dat

a S

ourc

e: T

CC

%10

0%

Occ

upan

cyN

ot a

chie

ved

- 96

.55%

A

s at

Jun

e 20

15 th

ere

are

two

tena

ncie

s av

aila

ble,

on

e is

wai

ting

on a

dec

isio

n re

gard

ing

build

ing

repa

irs.

Ach

ieve

d -

100%

oc

cupa

ncy.

At J

une

2014

, all

the

avai

labl

e te

nanc

ies

had

been

let.

Ava

ilabl

e sp

aces

ar

e 10

0% le

ased

09

/10

The

His

toric

Vill

age

is a

ven

ue fo

r a

dive

rse

rang

e of

co

mm

unity

eve

nts

(fact

ual)

Num

ber a

nd ty

pe o

f co

mm

unity

eve

nts

held

at

the

His

toric

Vill

age,

and

pa

rtic

ipat

ion

in th

ose

even

ts.

Dat

a S

ourc

e: T

CC

No.

and

na

rrat

ive

Six

maj

or

even

ts h

eld

annu

ally

, with

in

crea

sing

vi

sito

r nu

mbe

rs

atte

ndin

g

Ach

ieve

d Fi

ve m

ajor

out

door

eve

nts

and

thre

e si

gnifi

cant

co

mm

unity

eve

nts

held

this

ye

ar.

Ach

ieve

d.

6 M

ajor

Com

mun

ity

fest

ival

s, 8

sig

nific

ant

com

mun

ity e

vent

s an

d 11

ba

zaar

/ope

n da

ys a

t the

Vi

llage

. Inc

reas

ing

activ

ity

with

gre

ater

div

ersi

ty.

6 ou

tdoo

r eve

nts,

29

,000

peo

ple

atte

ndin

g. 5

29

venu

e bo

okin

gs -

09

/10

Act

ual

Peo

ple

in th

e ci

ty

know

abo

ut th

e H

isto

ric V

illag

e (p

erce

ptio

n)

Per

cent

age

of re

side

nts

who

ar

e aw

are

of th

e Vi

llage

and

w

hat i

t offe

rs.

Dat

a S

ourc

e: T

CC

ann

ual

resi

dent

s’ s

urve

y

%In

crea

sing

Not

ach

ieve

d -

96%

Slig

ht re

duct

ion

from

pr

evio

us y

ear b

ut s

till h

ighe

r th

an th

e 9/

10 b

asel

ine.

Th

ere

has

been

str

ong

grow

th in

soc

ial m

edia

and

on

line

awar

enes

s.

Ach

ieve

d -

97%

97%

of r

esid

ents

are

aw

are

of th

e H

isto

ric V

illag

e.83

% -

09/

10

Act

ual


COMMUNITY PROPERTY SERVICESP

ER

FOR

MA

NC

E M

EA

SU

RE

S -

SE

RV

ICE

ME

AS

UR

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Cem

eter

ies

are

wel

l m

aint

aine

d sp

aces

fo

r our

com

mun

ity

(per

cept

ion)

Per

cent

age

of re

side

nts

who

are

sat

isfie

d w

ith th

e lo

ok a

nd fe

el o

f cem

eter

y fa

cilit

ies

in th

e ar

ea.

Dat

a S

ourc

e: T

CC

ann

ual

resi

dent

s’ s

urve

y

%In

crea

sing

Not

ach

ieve

d -

56%

Sat

isfa

ctio

n is

low

er th

an

last

yea

r. Th

e in

form

atio

n pr

ovid

ed fo

r the

13/

14

year

was

inco

rrec

t as

the

actu

al p

erce

ntag

e w

as 6

1%

satis

fact

ion

(not

85%

as

repo

rted

).

Ach

ieve

d85

% o

f the

resp

onde

nts

who

hav

e vi

site

d a

TCC

ce

met

ery

are

satis

fied

with

the

look

and

feel

of

cem

eter

y fa

cilit

ies.

Bas

elin

e to

be

esta

blis

hed

10/1

1

The

occu

panc

y an

d us

e of

the

Bea

chsi

de

Hol

iday

Par

k is

in

crea

sing

(fac

tual

)

Num

ber o

f vis

itor b

ed n

ight

s at

the

Bea

chsi

de H

olid

ay

park

eac

h ye

ar.

Dat

a S

ourc

e: T

CC

No.

Incr

easi

ng

tren

d fro

m

prev

ious

yea

r

Not

ach

ieve

d A

tota

l of 6

3,13

0 be

d ni

ghts

w

ere

achi

eved

this

yea

r w

hich

is a

dec

reas

e on

last

ye

ars

tota

l of 6

3,80

7.

Ach

ieve

dO

ver 6

3,00

0 vi

sito

r bed

ni

ghts

wer

e ac

hiev

ed th

is

year

, whi

ch is

a 5

% in

crea

se

on la

st y

ear.

55,4

99 -

09/

10

Act

ual

Pro

visi

on o

f m

arin

e re

crea

tion

oppo

rtun

ities

(p

erce

ptio

n)

Of r

esid

ents

that

use

, or

wou

ld li

ke to

use

, Tau

rang

a’s

boat

ram

ps, t

he p

erce

ntag

e th

at fe

el th

e bo

at ra

mps

an

d as

soci

ated

par

king

are

ac

cess

ible

eno

ugh.

(N

ote:

‘and

ass

ocia

ted

park

ing’

add

ed fr

om 2

010)

. D

ata

Sou

rce:

TC

C -

ann

ual

resi

dent

s’ s

urve

y

%In

crea

sing

tr

end

from

pr

evio

us y

ear

Not

ach

ieve

d -

78%

With

out m

ore

accu

rate

in

form

atio

n on

use

r num

bers

of

boa

t ram

ps it

is d

ifficu

lt to

iden

tify

reas

ons

for t

his

decr

ease

. It

coul

d be

a

grow

ing

popu

larit

y of

usi

ng

thes

e fa

cilit

ies

whi

ch h

as

resu

lted

in le

ss c

arpa

rkin

g fa

cilit

ies

bein

g av

aila

ble.

Not

ach

ieve

d -

84%

84%

. Alm

ost t

hree

in te

n re

spon

dent

s ha

ve u

sed

or w

ante

d to

use

the

boat

ra

mps

, with

84%

bei

ng

satis

fied

the

boat

ram

ps

and

asso

ciat

ed p

arki

ng in

Ta

uran

ga a

re a

cces

sibl

e.

66%

- 0

6/07

A

ctua

l

Qua

lity

of th

e el

der

hous

ing

units

(fa

ctua

l)

Per

cent

age

pass

rate

in th

e Q

ualit

y H

omes

Ass

essm

ent

(this

ass

essm

ent r

ates

ea

ch u

nit o

n fa

ctor

s su

ch

as h

ealth

, saf

ety,

sec

urity

.

D

ata

Sou

rce

: TC

C Q

ualit

y H

omes

Ass

essm

ent (

thre

e ye

arly

)

%90

%A

chie

ved

- 91

%

aver

age

acro

ss th

e vi

llage

s.

This

is b

ased

upo

n cu

rren

t qu

ality

sta

ndar

ds. T

he

rang

e ac

ross

all

villa

ges

is

betw

een

88%

and

95%

.

Not

abl

e to

be

mea

sure

dD

ata

is c

urre

ntly

not

av

aila

ble

but w

ill b

e w

ith th

e im

plem

enta

tion

of th

e ne

w

asse

t man

agem

ent s

yste

m.

Ave

rage

acr

oss

all

villa

ges

is a

58%

pa

ss ra

te.

The

rang

e in

pas

s ra

tes

is 4

7$ to

82%

on

a vi

llage

by

villa

ge

basi

s -

08/0

9 A

ctua

l

Leve

l of d

eman

d fo

r Cou

ncil

units

(fa

ctua

l)

All

of C

ounc

il’s

resi

dent

ial

units

are

fully

occ

upie

d,

aver

aged

ove

r all

com

plex

es, e

xclu

ding

re

furb

ishm

ent p

erio

ds.

Dat

a S

ourc

e: T

CC

%A

chie

ved

Ach

ieve

d -

100%

As

per t

he ta

rget

, thi

s fig

ure

excl

udes

situ

atio

ns w

hen

a un

it is

bei

ng re

nova

ted.

The

w

aitin

g lis

t as

at 3

0 Ju

ne

2015

is 3

5, a

n in

crea

se o

f 20

peop

le s

ince

last

yea

r.

Ach

ieve

d -

100%

Ther

e ar

e 15

app

lican

ts o

n th

e w

aitin

g lis

t at t

he e

nd o

f Ju

ne 2

014.

Ach

ieve

d


COMMUNITY PROPERTY SERVICESLE

VE

LS O

F S

ER

VIC

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Pro

visi

on o

f ca

mps

ites

and

cabi

ns (f

actu

al)

Cou

ncil

prov

ides

229

ca

mps

ites

and

7 ca

bins

and

11

ons

ite c

arav

ans

at th

e B

each

side

Hol

iday

Par

k.

Dat

a S

ourc

e: T

CC

No.

229

site

s, 7

ca

bins

and

11

ons

ite

cara

vans

Not

ach

ieve

dM

aint

aine

d 21

6 si

tes

,7

cabi

ns, 1

1 on

site

car

avan

s bu

t pro

vide

d ov

er 6

3,00

0 vi

sito

r gue

st n

ight

s w

ith th

is

rang

e of

opt

ions

for v

isito

rs

to T

aura

nga.

Not

ach

ieve

dM

aint

aine

d 22

3 ca

mps

ites

and

7 ca

bins

but

pro

vide

d ov

er 6

3,00

0 vi

sito

r bed

ni

ghts

with

this

rang

e of

opt

ions

for v

isito

rs to

Ta

uran

ga.

232

cam

psite

s -

09/1

0 A

ctua

l

Pro

visi

on o

f ce

met

ery

spac

e (fa

ctua

l)

Ther

e w

ill b

e sp

ace

avai

labl

e at

the

Pye

s P

a M

emor

ial

Par

k un

til 2

040

(usi

ng

curr

ent p

opul

atio

n gr

owth

es

timat

es, m

orta

lity

rate

s an

d cr

emat

ion

vs. b

uria

l tr

ends

). D

ata

Sou

rce:

TC

C

-S

pace

av

aila

ble

until

20

40

Ach

ieve

dTh

ere

is n

o ch

ange

from

the

prev

ious

yea

r and

ade

quat

e pr

ovis

ion

is a

vaila

ble

with

in

this

tim

efra

me.

Ach

ieve

dTh

ere

is n

o ch

ange

from

the

prev

ious

yea

r and

ade

quat

e pr

ovis

ion

is a

vaila

ble

with

in

this

tim

efra

me.

2022

Pro

visi

on o

f bur

ial

serv

ices

(fac

tual

)N

on-d

enom

inat

iona

l cr

emat

ion

serv

ices

are

av

aila

ble

six

days

a w

eek

and

a ch

apel

is a

vaila

ble.

D

ata

Sou

rce:

TC

C

%A

chie

ved

Ach

ieve

dTh

e se

rvic

es a

re a

vaila

ble

six

days

a w

eek.

Ach

ieve

dTh

e se

rvic

es a

re a

vaila

ble

six

days

a w

eek.

100%

ach

ieve

d -

09/1

0 A

ctua

l

Pro

visi

on o

f boa

t ra

mps

(fac

tual

)C

ounc

il pr

ovid

es s

ix m

ain

boat

ram

ps (W

aika

reao

, M

arin

e P

ark,

Wai

pu B

ay /

Wha

rero

a an

d Th

e S

tran

d)

with

the

rem

aini

ng tw

o be

ing

tide

depe

nden

t (Fe

rgus

son

Par

k an

d P

ilot B

ay).

Dat

a S

ourc

e: T

CC

-A

chie

ved

Ach

ieve

dN

o ch

ange

from

last

yea

r an

d th

e fa

cilit

ies

are

in g

ood

orde

r.

Ach

ieve

dN

o ch

ange

from

last

yea

r an

d th

e fa

cilit

ies

are

in g

ood

orde

r.

Ach

ieve

d

Pro

visi

on o

f C

omm

erci

al b

erth

s (fa

ctua

l)

16 b

erth

s ar

e pr

ovid

ed fo

r sm

all c

omm

erci

al v

esse

ls

only

at F

ishe

rman

s W

harf

an

d th

e ol

d To

wn

Pie

r, i.e

. th

ose

that

are

too

smal

l to

use

the

Por

t of T

aura

nga

bert

hs.

Ber

thin

g is

not

pr

ovid

ed b

y C

ounc

il fo

r pr

ivat

ely

owne

d re

crea

tiona

l ve

ssel

s, a

s th

ese

are

serv

iced

by

priv

ate

mar

ina

oper

atio

ns.

Dat

a S

ourc

e: T

CC

No.

16N

ot a

chie

ved.

Red

uced

to 1

1 be

rths

th

at w

e ch

arge

for p

lus

3 po

ntoo

ns w

hich

are

not

ch

arge

d as

they

are

for

shor

t/te

mpo

rary

per

iod

of

use.

Tw

o ha

ve b

een

lost

th

roug

h de

com

mis

sion

ing

of

Bea

con

Wha

rf (o

n D

ive

Cr).

Ach

ieve

dN

o ch

ange

from

last

yea

r an

d th

e fa

cilit

ies

rem

ain

wel

l us

ed.

16 -

09/

10 A

ctua

l


LEV

ELS

OF

SE

RV

ICE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Saf

ety

of c

oast

al

stru

ctur

es (f

actu

al)

Pro

gres

s to

war

ds a

chie

ving

co

mpl

ianc

e w

ith B

ay o

f P

lent

y R

egio

nal C

ounc

il re

sour

ce c

onse

nt c

ondi

tions

fo

r coa

stal

str

uctu

res

(num

ber a

chie

ved

com

pare

d to

the

plan

ned

prog

ram

me

each

yea

r, as

wel

l as

tota

l nu

mbe

r tha

t are

com

plia

nt).

* Th

e lo

nger

term

targ

et

is th

at a

ll co

asta

l mar

ine

stru

ctur

es m

anag

ed b

y th

is a

ctiv

ity c

ompl

y w

ith

reso

urce

con

sent

con

ditio

ns

by 2

015.

D

ata

Sou

rce:

TC

C

No.

Incr

easi

ngN

o in

form

atio

n fro

m p

revi

ous

year

to d

eter

min

e w

heth

er a

n in

crea

se h

as

occu

rred

.

11 c

oast

al s

truc

ture

s co

nsen

ts h

eld

and

all

com

plia

nt. N

ote

that

this

m

easu

re is

for c

oast

al

stru

ctur

es th

at a

re n

ot

loca

ted

on re

serv

e la

nd

(whi

ch h

as it

s ow

n m

easu

re

in th

e O

pen

Spa

ce s

ectio

n).

Ach

ieve

dN

o ch

ange

from

last

yea

r an

d w

ork

cont

inue

s to

m

aint

ain

the

asse

ts w

ithin

th

eir c

onse

nt re

quire

men

ts.

Sul

phur

Poi

nt s

eaw

all i

n pr

ogre

ss &

the

reta

inin

g w

all

com

plet

ed.

34 o

f the

69

stru

ctur

es a

re

com

plia

nt -

09/

10

Act

ual

Com

mun

ity

prop

erty

now

onl

y ha

s 11

str

uctu

res

with

bal

ance

in

othe

r act

iviti

es.

Elde

r Hou

sing

ac

tivity

is s

elf

fund

ing

(fact

ual)

Ther

e is

no

net c

ost t

o ra

tepa

yers

for C

ounc

il’s

Elde

r Hou

sing

ser

vice

s D

ata

Sou

rce:

TC

C

-A

chie

ved

Sel

f Fun

ding

po

sitio

n

Ach

ieve

dTh

is a

ctiv

ity re

mai

ns a

sel

f-fu

ndin

g ac

tivity

of C

ounc

il.A

chie

ved

The

activ

ity re

mai

ns to

be

fund

ed b

y th

e te

nant

s’ re

ntal

re

venu

e.

Ach

ieve

d

Pro

visi

on o

f fac

ilitie

s (fa

ctua

l)C

ounc

il pr

ovid

es 2

46 u

nits

fo

r ten

ants

who

mee

t the

el

igib

ility

crit

eria

as

set o

ut

in C

ounc

ils T

enan

cy P

olic

y D

ata

Sou

rce:

TC

C

246

units

av

aila

ble

Not

ach

ieve

d.24

5 un

its a

re a

vaila

ble

as o

ne u

nit i

s to

be

asse

ssed

due

to m

inor

land

di

stur

banc

e.

Ach

ieve

dA

ll th

e un

its o

n ea

ch o

f the

ni

ne p

rope

rtie

s ar

e te

nant

ed.

Ach

ieve

d


OTH

ER

INTE

RE

STI

NG

STA

TIS

TIC

S

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Wai

ting

list s

ize

(fact

ual)

Wai

ting

list*

siz

e as

a

prop

ortio

n of

tota

l Cou

ncil

resi

dent

ial u

nits

. *W

aitin

g lis

ts in

clud

e on

ly th

ose

who

ar

e el

igib

le fo

r Eld

er H

ousi

ng

units

. D

ata

Sou

rce:

TC

C

No.

No

targ

ets

requ

ired

14%

Cur

rent

ly th

ere

are

35 o

n th

e w

aitin

g lis

t whi

ch is

14%

as

a pr

opor

tion

of th

e nu

mbe

r of

tota

l res

iden

tial u

nits

.

Wai

ting

list =

15

appl

ican

ts

The

units

are

fully

tena

nted

an

d th

ere

is a

wai

ting

list o

f 15

app

lican

ts

10%


WASTEWATER

WHAT WE DOThe Wastewater activity promotes public health by providing urban properties with a reliable wastewater system.


• Collect wastewater on a continuous basis and transport it through drains and pipelines to treatment facilities.

• Treat wastewater to a suitable standard.

• Dispose of the treated wastewater back into the environment.


Responsiveness

We have continued to achieve our targets for addressing issues with blockages or overflows in the wastewater system, with a 28 minute average response time from the point of notification. This is well below the target of one hour.

Community education

Several education programmes were run in schools and the community.

KEY PROJECTSManaged sewer overflows:

• Sewer overflows to the receiving environment continue to remain at low levels due to the proactive approach of renewals and replacement of trouble spots in the system.

Constructed part of the southern pipeline:

• The Council is constructing a new wastewater pipeline called the Southern Pipeline valued at $99 million. Work has progressed on the section of pipeline across Matapihi. The project is on track to be completed by the end of 2016.

CITY VISION







2014/2015Actual$000’s

2014/2015Budget$000’s

2014/2015Variance


Southern Pipeline 8,963 13,079 4,116 Harbour crossing stage has been delayed and budget carried forward into future years.

Te Maunga Wastewater Treatment Plant Upgrade - Stage 4

2,226 1,650 (576) Variance is due to $300K overspend relating to significant variations, there has also been a $250K carryforward from 2013/14 to offset remaining variance.

Wastewater Renewal Works 3,049 3,600 551 Renewal projects complete. Sewer relining project which has been carried forward to 2015/16 and will be completed by August 15.

Wastwater Pumpstations Mechanical Upgrades

1,322 1,500 178 Ongoing programme of pumpstation upgrades. Programme completed for this financial year, no carryforward of remaining budget required.

Opal Drive Pump Station and Rising Main 2 100 98 Project has been deferred to align with four laning of Domain Rd.

Carmichael Road to Bethlehem Road (cross country)

461 465 4 Project completed.

Sewer Extensions 18 100 82 This project is used to fund connections to residential houses as and when required. Demand is difficult to forecast, budget is not carried forward.

Chapel St Wastewater Treatment Plant - Upgrade

363 200 (163) Overspend in this year is due to two reasons. First, the programme of works has been brought forward due to stronger raw sewage than had been modelled. Second detailed design has been brought forward one year to ensure upgrades are made in time for Southern Pipeline commissioning.

WASTEWATER


WASTEWATERP

ER

FOR

MA

NC

E M

EA

SU

RE

S -

AC

TIV

ITY

OU

TCO

ME

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Pro

tect

ion

of p

ublic

he

alth

(fac

tual

)N

umbe

r of ‘

no b

athi

ng’

notic

es a

nd s

hellfi

sh

colle

ctio

n ba

ns e

ach

year

th

at a

re d

ue to

was

tew

ater

sy

stem

see

page

s or

ov

erflo

ws.

D

ata

Sou

rce:

Tau

rang

a C

ity

Cou

ncil

(TC

C)

No.

Incr

ease

no

grea

ter t

han

1%

Not

ach

ieve

d -

8%

incr

ease

.In

tota

l the

re w

ere

13

over

flow

s w

here

‘No

Bat

hing

’ not

ices

wer

e er

ecte

d.

Not

ach

ieve

d.

In to

tal,

ther

e w

ere

12

over

flow

s re

sulti

ng in

hea

lth

war

ning

sig

nage

nee

ding

to

be e

rect

ed.

20%

09-

10 A

ctua

l

Rel

iabi

lity

of

the

was

tew

ater

co

llect

ion

syst

em

and

effe

ctiv

enes

s of

edu

catio

n pr

ogra

mm

es (f

actu

al)

Num

ber o

f blo

ckag

es e

ach

year

per

100

km o

f sew

er,

with

a b

reak

dow

n of

the

mai

n ca

uses

and

incl

udin

g to

tal n

umbe

r of b

lock

ages

an

d le

ngth

of t

he s

ewer

ne

twor

k.

* N

atio

nal a

vera

ge is

34

per

100k

m o

f sew

er. O

ver t

he

past

10

year

s th

e ra

nge

for

Taur

anga

has

gen

eral

ly b

een

10-1

5 pe

r 100

km.

* B

lock

ages

are

cau

sed

prim

arily

by

tree

root

s or

fa

t bui

ld u

p, b

ut a

lso

by

mec

hani

cal d

amag

e or

co

nstr

uctio

n de

bris

. *

Not

e th

at w

ork

is re

quire

d to

mai

ntai

n th

e ne

twor

k, if

no

thin

g w

as d

one

bloc

kage

nu

mbe

rs w

ould

incr

ease

ye

ar to

yea

r.

*

Dam

age

to th

e pi

pe

infr

astr

uctu

re b

y th

ird p

artie

s ha

s ha

d a

nega

tive

impa

ct

on b

lock

age

mea

sure

s.

Dat

a S

ourc

e: T

CC

No.

No

mor

e th

an

15 b

lock

ages

pe

r 100

km o

f pi

pe

Ach

ieve

d -

10.3

bl

ocka

ges

per

100k

m

116

Blo

ckag

es re

cord

ed

over

113

0 km

= 1

0.3

bloc

kage

s pe

r 100

km.

Ach

ieve

d.

Sig

nific

ant i

ncre

ase

due

to s

ervi

ce d

isru

ptio

n fro

m

Ultr

a fa

st B

road

band

wor

ks.

159

Blo

ckag

es =

14.

2 pe

r 10

0km

s (b

ased

on

netw

ork

leng

th o

f 112

2km

)

114

bloc

kage

s in

to

tal

12.5

bl

ocka

ges/

100k

m

Tota

l sew

er le

ngth

=

920

TE

N Y

EA

R P

LA

N M

EA

SU

RE

S A

ND

LE

VE

L O

F S

ER

VIC

E

Per

form

ance

mea

sure

s re

gard

ing

resp

onse

tim

es a

re b

ased

on

the

Acc

ela

Ass

et S

yste

m w

here

wor

k or

ders

are

sup

plie

d to

TC

C c

ontr

acto

rs.

Ther

e m

ay b

e so

me

varia

nce

to re

spon

se ti

min

g re

cord

ed in

the

cust

omer

resp

onse

mod

ule

due

to s

yste

m o

r oth

er is

sues

.


PE

RFO

RM

AN

CE

ME

AS

UR

ES

- S

ER

VIC

E M

EA

SU

RE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Rel

iabi

lity

of

the

was

tew

ater

co

llect

ion

syst

em,

part

icul

arly

whe

n flo

odin

g oc

curs

, an

d ef

fect

iven

ess

of e

duca

tion

prog

ram

mes

(fac

tual

)

Num

ber o

f ove

rflow

s ea

ch

year

, in

a no

rmal

* ye

ar,

per 1

00km

of s

ewer

, with

a

brea

kdow

n of

the

mai

n ca

uses

and

incl

udin

g to

tal

num

ber o

f ove

rflow

s an

d le

ngth

of t

he s

ewer

net

wor

k.

* A

nor

mal

yea

r is

whe

n th

ere

are

no m

ajor

floo

d ev

ents

. **

Som

e ov

erflo

ws

may

be

cau

sed

by b

lock

ages

, th

ese

are

incl

uded

in b

oth

mea

sure

s.

***

Not

e th

at w

ork

is re

quire

d to

mai

ntai

n th

e ne

twor

k, if

no

thin

g w

as d

one

over

flow

nu

mbe

rs w

ould

incr

ease

ye

ar to

yea

r. D

ata

Sou

rce:

TC

C

No.

No

mor

e th

an

2.3

over

flow

s pe

r 100

km o

f pi

pe

Not

ach

ieve

d -

6.

5 ov

erflo

ws

per

100k

m o

f pip

e.

73 o

verfl

ows

reco

rded

ov

er 1

130k

m o

f pip

e =

6.5

over

flow

s pe

r 100

km o

f pi

pe.

Not

ach

ieve

d41

Ove

rflow

s =

3.6

per 1

00

kms.

(bas

ed o

n ne

twor

k le

ngth

112

2 km

12 o

verfl

ows

2.

3 ov

erflo

ws/

100k

m

Tota

l sew

er

leng

th =

1,0

80km

(a

llow

ing

for 1

%

grow

th)

LEV

ELS

OF

SE

RV

ICE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Pro

visi

on o

f w

aste

wat

er

trea

tmen

t ser

vice

s (fa

ctua

l)

All

was

tew

ater

is tr

eate

d pr

ior t

o be

ing

disc

harg

ed

into

the

ocea

n, a

nd m

eets

on

goin

g re

sour

ce c

onse

nt

cond

ition

s, in

clud

ing

thos

e re

gard

ing

qual

ity o

f di

scha

rged

or r

ecla

imed

w

ater

(mea

sure

d tw

ice

wee

kly)

. D

ata

Sou

rce:

TC

C

-A

chie

ved

Ach

ieve

d A

ll re

quire

d te

stin

g ha

s be

en c

ompl

eted

. O

ffsho

re

wat

er s

ampl

es a

nd T

uatu

a sh

ellfi

sh s

ampl

es ta

ken

in

the

first

qua

rter

of 2

015

both

re

turn

ed e

leva

ted

resu

lts fo

r e-

coli.

Cau

se o

f ele

vate

d e-

coli

resu

lts is

unk

now

n.

Re-

sam

ples

of t

he s

ites

that

re

turn

ed e

leva

ted

resu

lts

wer

e do

ne a

nd re

turn

ed

resu

lts b

elow

con

sent

ed

limits

. The

ele

vate

d re

sults

ar

e no

t tho

ught

to b

e lin

ked

to th

e w

aste

wat

er o

utfa

ll di

scha

rges

but

to a

sto

rm

even

t.

Ach

ieve

dR

esul

ts h

ave

met

con

sent

co

nditi

ons.

All

requ

ired

test

ing

done

.

Ach

ieve

d

WASTEWATER


WASTEWATERLE

VE

LS O

F S

ER

VIC

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Res

pons

iven

ess

(fact

ual)

95%

of t

he ti

me,

con

trac

tors

ar

e on

site

with

in o

ne h

our

of n

otifi

catio

n of

a b

lock

age

or o

verfl

ow.

Dat

a S

ourc

e: T

CC

%95

%A

chie

ved

- O

n si

te

95.6

% o

f the

tim

e28

min

ute

aver

age

for

resp

onse

tim

esA

chie

ved

- 96

%C

ontr

acto

r com

plia

nce

onsi

te a

t 96%

or a

bove

98%

tota

l of 1

68

serv

ice

requ

ests

-

06/0

7 A

ctua

l

Res

pons

iven

ess

(fact

ual)

95%

of t

he ti

me

was

tew

ater

se

rvic

es w

ill b

e re

stor

ed

with

in e

ight

hou

rs.

Dat

a S

ourc

e: T

CC

%95

%A

chie

ved

- R

esto

red

96.4

%

with

in 8

hou

rs

4.25

hou

r ave

rage

to re

stor

e fu

ll se

rvic

eA

chie

ved

- 96

%C

ontr

acto

rs c

ontin

ue to

ac

hiev

e co

mpl

ianc

e at

96%

99%

- 0

9/10

A

ctua

l

Pro

visi

on o

f Ed

ucat

ion

Pro

gram

mes

(fa

ctua

l)

Pro

visi

on o

f edu

catio

n pr

ogra

mm

es:

(a) N

umbe

r of p

rimar

y sc

hool

s (3

Wat

ers

prog

ram

me)

(b

) Num

ber o

f cla

sses

(W

aste

wat

er p

rogr

amm

e)

(c) C

omm

unity

con

tact

/pr

esen

tatio

ns (3

Wat

ers)

. (d

) Dom

estic

vis

its e

ffici

ency

an

d re

pairs

(3 W

ater

s)

(e) D

evel

opm

ent

of e

duca

tion

and

com

mun

icat

ion

prog

ram

mes

-

new

initi

ativ

es o

r re

deve

lopm

ent o

f exi

stin

g (3

Wat

ers)

Dat

a S

ourc

e: T

CC

No.

(a) >

17

scho

ols

(b

) >35

cl

asse

s

(c) >

30

(d

) >12

00

(e) A

chie

ved

Par

tly a

chie

ved

A

) Ach

ieve

d

B) A

chie

ved

C

) Not

Ach

ieve

d

D

) Not

Ach

ieve

d

E)

Ach

ieve

d

A) 2

3 sc

hool

s B

) 90

clas

ses,

app

rox.

270

0 st

uden

ts.

C) 2

5 pr

esen

tatio

ns

incl

udin

g pu

blic

pre

senc

e D

) Dom

estic

vis

its 6

64

mos

t of w

hich

wer

e ta

p w

ashe

r rep

lace

men

ts a

nd

toile

t was

hers

, fol

low

ed b

y su

spec

ted

leak

s an

d w

ater

ef

ficie

ncy

chec

ks.

E) P

ublic

pre

sent

atio

ns

cont

inue

to b

e bo

oked

. G

reat

Was

te R

ace

held

at 1

0 ki

nder

gart

ens

Gre

at D

rain

Gam

e: 7

sc

hool

s an

d ki

nder

gart

ens

1 En

viro

fest

eve

nt.

a) A

chie

ved

b)

Ach

ieve

d

c)

Not

ach

ieve

d

d) N

ot a

chie

ved

e)

Ach

ieve

d

A) 1

9 S

choo

ls

B) 8

7 cl

asse

s, a

ppro

x 26

10

stud

ents

C

) 16

pres

enta

tions

in

clud

ing

publ

ic p

rese

nce

D) D

omes

tic V

isits

yea

r to

date

18t

h Ju

ne 6

52 (m

ainl

y ta

p w

ashe

r rep

lace

men

ts,

susp

ecte

d le

aks,

and

wat

er

effic

ienc

y ch

ecks

.

20 o

f 27

scho

ols

part

icip

ated

.

89 L

esso

ns

prov

ided

reac

hing

2,

670

pupi

ls.

09-1

0 A

ctua

l.

MA

ND

ATO

RY

ME

AS

UR

ES

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Sys

tem

and

A

dequ

acy

The

num

ber o

f dry

wea

ther

se

wag

e ov

erflo

ws

from

th

e se

wer

age

syst

em,

expr

esse

d pe

r 100

0 se

wer

age

conn

ectio

ns to

th

at s

ewer

age

syst

em

No

targ

et s

et

for 1

4/15

.0.

376

over

flow

s pe

r 100

0 co

nnec

tions

Ther

e ar

e 3

9,91

9 s

ewer

co

nnec

tions

rec

orde

d in

C

ounc

il’s

GIS

sys

tem

and

th

ere

wer

e 15

ove

rflow

s (

whe

re s

ewag

e sp

illed

to a

w

ater

way

) and

116

tota

l bl

ocka

ges.


WASTEWATERM

AN

DAT

OR

Y M

EA

SU

RE

S

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Dis

char

ge

com

plia

nce

Com

plia

nce

with

reso

urce

co

nsen

ts fo

r dis

char

ge

from

the

sew

erag

e sy

stem

m

easu

red

by th

e nu

mbe

r of:

-

Aba

tem

ent n

otic

es

- In

frin

gem

ent n

otic

es

- En

forc

emen

t ord

ers

- C

onvi

ctio

ns

Rec

eive

d in

rela

tion

to th

ose

reso

urce

con

sent

s

No

targ

et s

et

for 1

4/15

.10

0% c

ompl

ianc

eTh

ere

wer

e no

aba

tem

ent

notic

es o

r oth

er in

cide

nts

that

requ

ired

enfo

rcem

ent

actio

n to

be

take

n ag

ains

t co

unci

l

Faul

t Res

pons

e Ti

mes

Whe

re C

ounc

il at

tend

s to

sew

erag

e ov

erflo

ws

resu

lting

from

a b

lock

age

or o

ther

faul

t in

the

se

wer

age

syst

em, t

he

follo

win

g m

edia

n re

spon

se

times

are

mea

sure

d:

-

Att

enda

nce

time:

from

the

time

that

Cou

ncil

rece

ives

no

tifica

tion

to th

e tim

e th

at

the

serv

ice

pers

onne

l rea

ch

the

site

-

Res

olut

ion

time:

from

th

e tim

e C

ounc

il re

ceiv

es

notifi

catio

n to

the

time

that

se

rvic

e pe

rson

nel c

onfir

m

reso

lutio

n of

the

bloc

kage

or

othe

r fau

lt

No

targ

et s

et

in th

e 14

/15

Ann

ual P

lan.

Th

e ta

rget

set

in

the

15-2

5 LT

P fo

r 14/

15

is th

at 9

5%

of th

e tim

e co

ntra

ctor

s w

ere

on

site

with

in

one

hour

of

notifi

catio

n.

For 1

5/25

m

ore

spec

ific

targ

ets

have

be

en s

et

as re

quire

d by

this

m

anda

tory

m

easu

re.

100%

Ther

e ha

s be

en a

100

%

resp

onse

rate

for t

he

mai

nten

ance

con

trac

tor

to a

rriv

e on

site

with

in th

e re

quire

d tim

e fr

ame

for a

ll ov

erflo

ws

once

repo

rted

to

Cou

ncil.

Cus

tom

er

Sat

isfa

ctio

nTh

e to

tal n

umbe

r of

com

plai

nts

rece

ived

abo

ut

any

of th

e fo

llow

ing:

- S

ewag

e od

our

- S

ewag

e sy

stem

faul

ts

- S

ewer

age

syst

em

bloc

kage

s, a

nd

- C

ounc

il re

spon

se to

is

sues

with

the

its s

ewer

age

syst

em

Expr

esse

d pe

r 100

0 co

nnec

tions

to th

e

sew

erag

e sy

stem

.

No

targ

et s

et

for 1

4/15

.0.

42 c

ompl

aint

s pe

r 100

0 co

nnec

tions

.

17 c

ompl

aint

s w

ere

rece

ived

w

ith 3

9,91

9 co

nnec

tions

to

Cou

ncil’

s sy

stem

. C

hape

l Str

eet W

aste

wat

er

Trea

tmen

t Pla

n ha

s re

cent

ly

(May

/ Jun

e 20

15)

had

the

odou

r con

trol

bed

re

cons

truc

ted.

The

re w

ere

som

e em

issi

ons

durin

g th

e co

nstr

uctio

n ph

ase.


OTH

ER

INTE

RE

STI

NG

STA

TIS

TIC

S

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Thro

ughp

ut -

vo

lum

e of

trea

ted

was

tew

ater

di

scha

rged

(fac

tual

)

Ave

rage

vol

ume

of tr

eate

d w

aste

wat

er d

isch

arge

d pe

r da

y (a

nd p

er p

erso

n pe

r da

y)*.

*

Mos

t of t

his

is

disc

harg

ed in

to th

e oc

ean.

Dat

a S

ourc

e: T

CC

m3

No

targ

ets

requ

ired

190

litre

s p.

p.d.

A to

tal o

f 8,2

77,2

96

cubi

c m

etre

s tr

eate

d an

d di

scha

rged

for t

he y

ear.

Ave

rage

= 2

2,67

8m3 p

er d

ay

from

118

,900

per

sons

25,6

35 m

3 pe

r day

=

21

3 lit

res

per

pers

on p

er d

ay

**Th

e av

erag

e da

ily

disc

harg

e pe

r per

son

is

base

d on

a p

opul

atio

n es

timat

e of

116

,000

peo

ple

2350

0 m

3 per

day

WASTEWATER


WATER SUPPLY

WHAT WE DOThe Water Supply activity supplies urban and rural-residential properties with a constant, adequate, sustainable and high quality water supply.


• Manage the water supply catchments which protect source water, abstract raw water from source streams and produce or process potable water of suitable quality and quantities.

• Distribute or transport the product to the point of supply where it meets specific flow, pressure and quality standards.

• Own and operate water assets with a replacement cost in excess of $288 million.

Boscabel Water Supply Upgrade

Following an approach to Council by the Boscabel residents, who were on a private water scheme, Council resolved to connect the Boscabel subdivision to the Council water supply network. The upgrade of the internal water reticulation network to meet Council standards and firefighting requirements and the connection to the Council water supply system was implemented.


Water Quality

We continued to supply water that met the Ministry of Health drinking water standards and this was supported by a high degree of customer satisfaction for water quality perception.

Water Quantity

Overall the provision of water was sufficient to meet the City’s water supply and firefighting requirements. Where supply disruptions occurred due to reactive or planned shutdowns, the remedial work undertaken exceeded the target levels of service.

Water Sustainability

In general the water sustainability items such as system water loss, peak and average water demand and water conservation education was kept at a level to ensure good water demand management in the City.

HOW DOES THIS AFFECT YOU?Having a sufficient amount of good quality drinking water is essential for a healthy community. We make sure that the water supply is reliable, that water quality is maintained, and that any interruption to that service is as short as possible.

KEY PROJECTSWelcome Bay High Level Pipeline

A further leg of the pipeline was installed which connected the Roger Guy subdivision and the upper Waitaha Road residents to the upper Waikite reservoir and which will improve the security of supply and level of service to these areas.

Joyce Road to Kennedy Road Pipeline.

Construction of a pipeline to connect Joyce Road Reservoir to the Lakes and Tauriko developments was installed. This allows the future development of these growth areas.

CITY VISION






WATER SUPPLY


2014/2015Actual$000’s

2014/2015Budget$000’s

2014/2015Variance


Water Renewal Works 2,726 3,113 387 Remaining budget for pipe asset renewals has been carried forward due to timing between contracts over the 2014/15 and 2015/16 years.

Eastern Reservoir No 1 573 1,280 707 Remaining budget has been carried forward into 2015/16 as a result of the discovery of significant archaeological items on site.

Trunk Mains 2,549 2,752 203 Ongoing easement negotiations with property owners have resulted in the remaining budget being carried forward.

Renewals associated with membrane plant 436 415 (21) No material variance.

Boscabel Subdivision Water Supply Connection

388 308 (80) Unfavourable variance due to contractor costs exceeding initial estimates.

Joyce Rd Reservoir No 2 106 300 194 Geotechnical & investigation costs savings recognised in 2014/15 year. Project to be delivered in 2017.

Reservoir Seismic Upgrade 242 350 108 Project completed under budget.


PE

RFO

RM

AN

CE

ME

AS

UR

ES

- A

CTI

VIT

Y O

UTC

OM

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Hig

h qu

ality

wat

er

supp

ly (p

erce

ptio

n)P

erce

ntag

e of

resi

dent

s th

at

are

satis

fied

with

the

wat

er

qual

ity in

Tau

rang

a (i.

e. w

ith

its ta

ste,

odo

ur, c

olou

r).

Dat

a S

ourc

e: T

aura

nga

City

Cou

ncil

(TC

C) -

ann

ual

resi

dent

s’ s

urve

y

%70

%A

chie

ved

- 84

%R

esid

ents

’ sat

isfa

ctio

n le

vels

with

the

qual

ity o

f dr

inki

ng w

ater

in T

aura

nga

is

cons

iste

nt w

ith th

e pr

evio

us

stud

y, w

ith a

hig

h pr

opor

tion

of re

side

nts

satis

fied.

Ach

ieve

d

86%

Ther

e ha

s be

en a

sig

nific

ant

incr

ease

from

last

yea

r. Th

ere

is n

o cl

ear r

easo

n fo

r th

is in

crea

se in

sat

isfa

ctio

n ra

ting

but i

t is

plea

sing

to

see

the

high

leve

l of

cust

omer

sat

isfa

ctio

n. T

he

very

sat

isfie

d cu

stom

er %

in

crea

sed

from

26%

last

ye

ar to

36%

this

yea

r.

61%

- 0

6/07

A

ctua

l

Deg

ree

of

effe

ctiv

enes

s of

w

ater

con

serv

atio

n ed

ucat

ion

prog

ram

mes

(fac

tual

)

Ave

rage

wat

er c

onsu

mpt

ion

per p

erso

n in

cub

ic m

eter

s pe

r hou

seho

ld c

onne

ctio

n pe

r yea

r:(a

) Tot

al(b

) Dom

estic

use

, and

(c) C

omm

erci

al /

indu

stria

l us

eD

ata

Sou

rce:

TC

C

m3 /

yr.

Dec

reas

ing

or

mai

ntai

ning

Par

tly a

chie

ved

(a

) 226

.5-

Not

ac

hiev

ed(b

)168

.4 -

A

chie

ved

(c) 8

85.2

- N

ot

achi

eved

Ther

e w

as a

n ov

eral

l in

crea

se o

f 1%

in th

e To

tal

aver

age

cons

umpt

ion

per

conn

ectio

n. T

here

was

a

redu

ctio

n in

the

dom

estic

co

nnec

tion

cons

umpt

ion.

Th

ere

was

how

ever

a 6

%

incr

ease

in th

e C

omm

erci

al

/ Ind

ustr

ial u

se w

hich

cou

ld

be a

ligne

d to

gro

wth

in th

is

sect

or.

Not

Ach

ieve

d

(a

) 224

.4

(b)1

70.6

(c

) 839

.0

Ther

e w

as a

n ov

eral

l in

crea

se o

f 1%

in th

e To

tal

aver

age

cons

umpt

ion

per

conn

ectio

n. T

his

is la

rgel

y du

e to

an

incr

ease

in th

e C

omm

erci

al /

Indu

stria

l use

w

hich

cou

ld b

e al

igne

d to

a

reco

very

in th

is s

ecto

r.

(a) 2

45.4

(b) 1

81.4

(c) 1

014.

4 -

08/0

9 A

ctua

l

Deg

ree

of

effe

ctiv

enes

s of

pe

ak w

ater

dem

and

man

agem

ent

prog

ram

mes

(fac

tual

)

Ann

ual p

eak

dem

and

in

litre

s pe

r cap

ita p

er d

ay

Dat

a S

ourc

e: T

CC

Litr

es/

capi

ta/

day

450

litre

s/

capi

ta /d

ayA

chie

ved

- 42

7 lit

res/

capi

ta/d

ayTh

is fi

gure

is p

leas

ing

com

pare

d to

the

13/1

4 re

sults

whi

ch w

ere

abov

e th

e ta

rget

.

Not

Ach

ieve

d

45

9 lit

res/

capi

ta/

day

Alth

ough

pea

k de

man

d w

as o

ver t

he ta

rget

this

pe

ak d

ay c

oinc

ided

with

a

maj

or m

ains

bre

ak. T

he n

ext

high

est p

eak

day

was

421

lit

res/

capi

ta/d

ay w

hich

is

belo

w th

e ta

rget

.

TE

N Y

EA

R P

LA

N M

EA

SU

RE

S A

ND

LE

VE

L O

F S

ER

VIC

EWATER SUPPLY

Per

form

ance

mea

sure

s re

gard

ing

resp

onse

tim

es a

re b

ased

on

the

Acc

ela

Ass

et S

yste

m w

here

wor

k or

ders

are

sup

plie

d to

TC

C c

ontr

acto

rs.

Ther

e m

ay b

e so

me

varia

nce

to re

spon

se ti

min

g re

cord

ed in

the

cust

omer

resp

onse

mod

ule

due

to s

yste

m o

r oth

er is

sues

.


PE

RFO

RM

AN

CE

ME

AS

UR

ES

- S

ER

VIC

E M

EA

SU

RE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

The

cont

inui

ty

(relia

bilit

y) o

f the

ci

ty’s

wat

er s

uppl

y (fa

ctua

l)

Ave

rage

tim

e w

ithou

t wat

er

per c

usto

mer

is n

o m

ore

than

two

hour

s ea

ch y

ear

(this

incl

udes

pla

nned

and

un

plan

ned

outa

ges)

.

Dat

a S

ourc

e: T

CC

Hrs

No

mor

e th

an

two

hour

sA

chie

ved

- 1.

4 H

ours

(85

min

utes

)R

esul

ts a

re u

p on

last

yea

r ho

wev

er re

mai

n w

ithin

the

two

hour

targ

et.

Ach

ieve

d

0.63

Hou

rs (3

8 m

inut

es)

Res

ults

are

sim

ilar t

o w

hat

has

been

ach

ieve

d in

the

past

and

wel

l with

in th

e tw

o ho

ur ta

rget

.

1.3

hour

s -

06/0

7 A

ctua

l

Effe

ctiv

enes

s of

w

ater

con

serv

atio

n ed

ucat

ion

prog

ram

mes

(p

erce

ptio

n)

Of r

esid

ents

who

are

aw

are

of w

ays

they

can

con

serv

e w

ater

, the

per

cent

age

that

ha

ve ta

ken

any

step

s to

co

nser

ve w

ater

.

Dat

a S

ourc

e: T

CC

- a

nnua

l re

side

nts’

sur

vey

-M

aint

aini

ng o

r In

crea

sing

Not

ach

ieve

d -

79%

aw

are

and

of

thes

e 89

% h

ave

take

n st

eps

to

cons

erve

wat

er

Whi

le th

ere

is s

till a

hig

h le

vel o

f pro

activ

ity a

mon

gst

resi

dent

s in

rega

rd to

wat

er

cons

erva

tion

the

perc

enta

ge

awar

enes

s ha

s dr

oppe

d by

10

% fr

om la

st y

ear.

The

m

ost c

omm

only

men

tione

d st

eps

take

n by

resi

dent

s to

con

serv

e w

ater

incl

ude

havi

ng s

hort

er s

how

ers

(38%

), Tu

rnin

g th

e ta

p of

f w

hile

cle

anin

g te

eth

(30%

), an

d Fi

xing

any

leak

s (2

4%).

Ach

ieve

d

89%

Aw

are

88%

ha

ve ta

ken

step

s to

con

serv

e w

ater

The

num

ber o

f res

pond

ents

aw

are

of w

ays

to c

onse

rve

was

mai

ntai

ned.

The

nu

mbe

r tha

t had

take

n st

eps

to c

onse

rve

wat

er

incr

ease

d fro

m 8

1%. T

he

mos

t com

mon

way

s of

w

ater

con

serv

atio

n in

clud

ed

havi

ng s

hort

er s

how

ers

(40%

), tu

rnin

g ta

ps o

ff w

hile

cl

eani

ng te

eth

(39%

) and

fix

ing

any

leak

s (3

2%).

82%

aw

are

84%

ta

ken

step

s -

09/1

0 A

ctua

l

WATER SUPPLY

LEV

ELS

OF

SE

RV

ICE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Res

pons

iven

ess

(fact

ual)

Whe

re c

usto

mer

s ar

e ou

t of w

ater

, 95%

of t

he

time

cont

ract

ors

are

on

site

with

in o

ne h

our o

f no

tifica

tion

Dat

a S

ourc

e: T

CC

%95

%A

chie

ved

- 99

.8%

Per

form

ance

has

exc

eede

d ta

rget

s an

d in

crea

sed

from

th

e pr

evio

us y

ear.

Ave

rage

tim

e to

arr

ive

on s

ite w

as 2

3 m

inut

es.

Ach

ieve

d

97

%N

ew c

ontr

act i

mpl

emen

ted

with

Dow

ner 1

st J

uly

13

and

the

perf

orm

ance

has

ex

ceed

ed ta

rget

.

0.93

Res

pons

iven

ess

(fact

ual)

Whe

re c

usto

mer

s ar

e ou

t of

wat

er, 9

5% o

f the

tim

e w

ater

w

ill b

e re

stor

ed w

ithin

eig

ht

hour

s of

not

ifica

tion.

Dat

a S

ourc

e: T

CC

%95

%A

chie

ved

- 99

.8%

Per

form

ance

has

exc

eede

d ta

rget

s an

d in

crea

sed

from

th

e pr

evio

us y

ear.

Ave

rage

tim

e fo

r wat

er re

stor

atio

n w

as 2

hou

rs.

Ach

ieve

d

97

%N

ew c

ontr

act i

mpl

emen

ted

with

Dow

ner 1

st J

uly

13

and

the

perf

orm

ance

has

ex

ceed

ed ta

rget

.

97%

- 0

6/07

A

ctua

l


LEV

ELS

OF

SE

RV

ICE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Pro

visi

on o

f hig

h qu

ality

drin

king

w

ater

(fac

tual

)

Cou

ncil

supp

lies

drin

king

w

ater

that

mee

ts th

e M

inis

try

of H

ealth

’s A

a w

ater

qu

ality

sta

ndar

ds to

all

cust

omer

s. W

ater

qua

lity

is

audi

ted

by T

oi T

e O

ra P

ublic

H

ealth

.*F

luor

ide

is n

ot a

dded

to

Taur

anga

’s w

ater

sup

ply,

th

is h

as n

o im

pact

on

the

Aa

wat

er q

ualit

y ra

ting.

Dat

a S

ourc

e: T

CC

- v

ia T

oi

tee

Ora

Pub

lic H

ealth

-A

chie

ved

Ach

ieve

dA

a gr

adin

g as

repo

rted

pe

r Wat

er In

form

atio

n N

ew Z

eala

nd c

ompl

ianc

e re

port

ing

web

site

.

Ach

ieve

dA

a gr

adin

g as

repo

rted

pe

r Wat

er In

form

atio

n N

ew Z

eala

nd c

ompl

ianc

e re

port

ing

web

site

.

Gra

ding

sys

tem

ch

ange

d du

ring

2004

/05,

eq

uiva

lent

st

anda

rd m

et.

Pro

visi

on o

f rel

iabl

e w

ater

sup

ply

(fact

ual)

Pea

k pr

oduc

tion

capa

city

of

67

mill

ion

litre

s pe

r day

th

roug

h th

e tw

o w

ater

pr

oces

sing

pla

nts.

Thi

s is

te

sted

onc

e a

year

.

Dat

a S

ourc

e: T

CC

Mill

ion

litre

s pe

r da

y

Ach

ieve

d if

with

in

10%

of t

he

tota

l des

ign

capa

city

of 6

7 m

illio

n lit

res

per d

ay

Ach

ieve

d -

90.4

%

or 6

0.6

mill

ion

litre

s pe

r day

.

Rep

orte

d re

sults

wer

e ba

sed

on a

test

with

one

uni

t off

line.

The

ove

rall

capa

city

w

as w

ell i

n ex

cess

of p

eak

day

dem

and

of 5

1.6

mill

ion

litre

s pe

r day

.

Not

ach

ieve

d

83

% o

r 55.

8 m

illio

n lit

res

per

day.

Rep

orte

d re

sults

wer

e ba

sed

on a

test

with

two

units

off

line.

A s

econ

d te

st a

chie

ved

89%

of c

apac

ity w

ith o

ne

unit

off l

ine.

The

ove

rall

capa

city

was

in e

xces

s of

pe

ak d

ay d

eman

d of

54.

6 m

illio

n lit

res

per d

ay.

Ach

ieve

d

Ade

quat

e pr

ovis

ion

of w

ater

sup

ply

for

fire

fight

ing

(fact

ual)

Con

duct

hyd

rant

test

ing

to m

eet t

he F

ire fi

ghtin

g W

ater

Sup

ply

Cod

e of

P

ract

ice

SN

Z PA

S 4

509

requ

irem

ents

.*

Test

ing

is c

arrie

d ou

t on

a fiv

e-ye

ar c

ycle

acr

oss

the

city

. Mea

sure

hyd

rant

flow

lit

res

per s

econ

d (l/

s)

Dat

a S

ourc

e: T

CC

via

Fire

D

epar

tmen

t

-A

t lea

st 8

0%

mee

t 25

l/s

and

100%

m

eet 1

2.5

l/s

Ach

ieve

d -

100%

m

eet 2

5 l/s

A

ll hy

dran

ts te

sted

by

the

Fire

Dep

artm

ent i

n th

is

perio

d m

et th

e 25

l/s

flow

ra

te.

Gen

eral

ly a

chie

ved

87

% m

et 2

5 l/s

98

% m

et th

e 12

.5 l/

s

239

hydr

ants

wer

e te

sted

by

the

Fire

Dep

artm

ent i

n th

is p

erio

d. 4

hyd

rant

s fa

iled

to m

eet t

he 1

2.5

l/s a

nd

follo

wed

up

is n

eede

d to

ve

rify

and

rect

ify.

90%

met

25l

/s

requ

irem

ent

10

0% m

et 1

2.5l

/s

requ

irem

ent -

09

/10

Act

ual

Pro

visi

on o

f a

sust

aina

bly-

m

anag

ed w

ater

su

pply

(fac

tual

)

Wat

er lo

ss fr

om th

e re

ticul

atio

n sy

stem

as

a re

sult

of le

akag

e ov

erflo

ws,

et

c. d

oes

not e

xcee

d ei

ther

15

% o

f tot

al p

rodu

ctio

n or

10

0 lit

res

per c

onne

ctio

n (h

ouse

hold

or b

usin

ess)

per

da

y (l/

c/d)

.

Dat

a S

ourc

e: T

CC

%N

o m

ore

than

15

% a

nd n

o m

ore

than

10

0l/c

/d

Par

tly a

chie

ved

-

15.6

% -

Not

ac

hiev

ed

92 l/

c/d

- A

chie

ved

The

wat

er lo

ss %

has

in

crea

sed

from

last

yea

rs

asse

ssm

ent a

nd is

slig

htly

ov

er th

e 15

% ta

rget

. Th

e lo

ss p

er c

onne

ctio

n al

thou

gh s

light

ly h

ighe

r th

an la

st y

ear i

s st

ill ra

ted

as e

xcel

lent

. The

re is

an

ongo

ing

prog

ram

me

to

iden

tify

and

repa

ir si

gnifi

cant

le

aks.

Ach

ieve

d

14.0

% a

nd 8

9 l/c

/dTh

e w

ater

loss

dat

a ha

s re

mai

ned

sim

ilar t

o la

st

year

s as

sess

men

t. Th

e 14

.0%

for t

he s

yste

m is

ra

ted

as fa

ir an

d 89

litr

es p

er

conn

ectio

n pe

r day

is ra

ted

as e

xcel

lent

.

0.11

3

WATER SUPPLY


WATER SUPPLYLE

VE

LS O

F S

ER

VIC

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Pro

visi

on o

f a

sust

aina

bly-

m

anag

ed w

ater

su

pply

(fac

tual

)

Pro

visi

on o

f edu

catio

n pr

ogra

mm

es:

(a) N

umbe

r of p

rimar

y sc

hool

s (3

Wat

ers

prog

ram

me)

(b) N

umbe

r of c

lass

es

(Sto

rmw

ater

pro

gram

me)

(c) C

omm

unity

con

tact

/ pr

esen

tatio

n (3

Wat

ers)

(d

) Dom

estic

vis

its -

ef

ficie

ncy

and

repa

irs (3

W

ater

s)(e

) Dev

elop

men

t of

edu

catio

n an

d co

mm

unic

atio

n pr

ogra

mm

es

- ne

w in

itiat

ives

or

rede

velo

pmen

t of e

xist

ing

(3 W

ater

s)

D

ata

Sou

rce:

TC

C

No.

(a) >

17

scho

ols

(b

) >40

cl

asse

s

(c

) >30

(d) >

1200

(e) A

chie

ved

Par

tly a

chie

ved

(a

) Ach

ieve

d -

23 s

choo

ls

(b) A

chie

ved

(c

) Not

ach

ieve

d -

4

(d

) Not

ach

ieve

d -

664

(e) A

chie

ved

5 pr

esen

tatio

ns in

clud

ed

Envi

rofe

stiv

al w

ith G

reat

D

rain

Gam

e an

d H

ouse

of

Sci

ence

less

on a

nd

tour

of C

hape

l Str

eet

WW

TP. T

here

wer

e al

so

21 s

torm

wat

er le

sson

s an

d 7

pres

choo

l les

sons

w

ith th

e G

reat

Dra

in G

ame

Dom

estic

vis

its 6

64

– In

clud

es: T

ap 2

44

– To

ilet 1

84 –

Was

her

7 –

Sus

pect

ed L

eaks

96

– W

ater

Effi

cien

cy 9

1

In

itiat

ives

incl

ude

stre

am

clea

n up

day

s.

a) A

chie

ved

- 1

9 sc

hool

s

b)

Ach

ieve

d -

87

clas

ses.

App

rox.

26

10 S

tude

nts

c)

Not

Ach

ieve

d -

16 P

ublic

P

rese

ntat

ions

.

d) N

ot a

chie

ved

- D

omes

tic

visi

ts 6

74

e) A

chie

ved

Ach

ieve

d ex

cept

for

dom

estic

vis

its a

nd p

ublic

pr

esen

tatio

ns. T

he ta

rget

s fo

r the

se m

easu

res

need

to

be re

asse

ssed

. Res

ourc

es

for b

oth

wer

e re

duce

d as

pa

rt o

f the

org

anis

atio

nal

rest

ruct

ure.

Of t

he 6

74

Dom

estic

vis

its th

e m

ost

wer

e ta

p (2

41) &

toile

t (20

7)

was

her r

epla

cem

ents

, fo

llow

ed b

y su

spec

ted

leak

s (1

20)

and

wat

er e

ffici

ency

ch

ecks

(62)

.

e) w

as a

chie

ved

by:

P

ublic

Pre

sent

atio

ns

cont

inue

to b

e bo

oked

. In

addi

tion

unpl

anne

d re

sour

ce

give

n to

: Sup

port

with

5

stre

am C

lean

ups

and

13

Pre

-sch

ool s

essi

ons

(the

Gre

at W

aste

Rac

e an

d th

e G

reat

Dra

in G

ame)

Sch

ool p

rogr

amm

e -

20 s

choo

ls

P

ublic

talk

s -

6

Dom

estic

cu

stom

er v

isits

-

1,30

6

- 09

/10

Act

ual

MA

ND

ATO

RY

ME

AS

UR

ES

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Saf

ety

of d

rinki

ng

wat

er s

uppl

yTh

e ex

tent

to w

hich

the

drin

king

wat

er s

uppl

y co

mpl

ies

with

– p

art 4

of t

he

drin

king

-wat

er s

tand

ards

(b

acte

ria c

ompl

ianc

e cr

iteria

) an

d pa

rt 5

of t

he d

rinki

ng-

wat

er s

tand

ards

(pro

tozo

al

com

plia

nce

crite

ria)

Dat

a S

ourc

e: T

CC

via

Toi

Te

Ora

%N

o ta

rget

id

entifi

ed fo

r 14

/15.

Bac

teria

- 1

00%

co

mpl

ianc

e

Pro

tozo

a -

100%

co

mpl

ianc

e

Com

plia

nt a

s re

port

ed

thro

ugh

Min

istr

y of

Hea

lth

Web

site

Ann

ual R

epor

t of

Drin

king

Wat

er Q

ualit

y 20

13

- 20

14

New

mea

sure

Mai

nten

ance

of t

he

retic

ulat

ed n

etw

ork

The

perc

enta

ge o

f rea

l wat

er

loss

from

the

netw

orke

d re

ticul

atio

n sy

stem

(in

clud

ing

a de

scrip

tion

of

the

met

hodo

logy

use

d to

ca

lcul

ate

this

). D

ata

Sou

rce:

TC

C

%Ta

rget

re

flect

ed in

th

e 15

-25

LTP

of n

o m

ore

than

15

% (o

f tot

al

prod

uctio

n)

for 1

4/15

.

Not

ach

ieve

d -

15.6

%Th

e w

ater

loss

per

cent

age

has

incr

ease

d fro

m la

st

year

s as

sess

men

t and

is

slig

htly

ove

r the

15%

ta

rget

. The

re is

an

ongo

ing

prog

ram

me

to id

entif

y an

d re

pair

sign

ifica

nt le

aks.

New

mea

sure


WATER SUPPLYM

AN

DAT

OR

Y M

EA

SU

RE

S

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Faul

t res

pons

e tim

es

- w

here

Cou

ncil

atte

nds

a ca

ll-ou

t in

resp

onse

to a

fa

ult o

r unp

lann

ed

inte

rrup

tion

to

its n

etw

orke

d re

ticul

atio

n sy

stem

The

follo

win

g m

edia

n re

spon

se

times

are

mea

sure

d:

a)

Att

enda

nce

for u

rgen

t ca

ll ou

ts: f

rom

the

time

that

th

e LA

rece

ives

not

ifica

tion

to th

e tim

e th

at th

e se

rvic

e pe

rson

al re

ach

the

site

, and

b) R

esol

utio

n of

urg

ent c

all

outs

: fro

m th

e tim

e th

at

the

LA re

ceiv

es n

otifi

catio

n to

the

time

that

ser

vice

pe

rson

nel c

onfir

m re

solu

tion

of th

e fa

ult o

r int

erru

ptio

nc)

Att

enda

nce

for n

on-u

rgen

t ca

ll ou

ts: f

rom

the

time

that

th

e lo

cal a

utho

rity

rece

ives

no

tifica

tion

to th

e tim

e th

at

serv

ice

pers

onne

l rea

ch

the

site

d) R

esol

utio

n of

non

-urg

ent

call

outs

: fro

m th

e tim

e th

at

the

loca

l aut

horit

y re

ceiv

es

notifi

catio

n to

the

time

that

se

rvic

e pe

rson

nel c

onfir

m

reso

lutio

n of

the

faul

t or

inte

rrup

tion

Dat

a S

ourc

e:

TCC

Med

ian

Tim

eTa

rget

not

id

entifi

ed in

14

/15

Ann

ual

Pla

n.

Targ

et n

ot in

pl

ace

for 1

4/15

to

mea

sure

pe

rfor

man

ce

agai

nst h

owev

er

the

follo

win

g re

sults

for

14/1

5 ar

e:

A

tten

danc

e fo

r ur

gent

cal

l out

s -

36 m

inut

es

Res

olut

ion

of

urge

nt c

all o

uts

- 2

hour

s 3

min

utes

A

tten

danc

e fo

r no

n-ur

gent

cal

l ou

ts -

3 h

ours

59

min

utes

Res

olut

ion

of n

on-

urge

nt c

all o

uts

- 7

hour

s 52

min

utes

The

15-2

5 LT

P id

entifi

es

targ

ets

for e

ach

cate

gory

w

hich

will

det

erm

ine

perf

orm

ance

aga

inst

thes

e ta

rget

s fo

r 15/

16 a

nd

onw

ards

.

New

mea

sure

Cus

tom

er

Sat

isfa

ctio

nTh

e to

tal n

umbe

r of

com

plai

nts

rece

ived

abo

ut

any

of th

e fo

llow

ing:

- D

rinki

ng w

ater

cla

rity

- D

rinki

ng w

ater

tast

e-

Drin

king

wat

er o

dour

- D

rinki

ng w

ater

pre

ssur

e or

flow

- C

ontin

uity

of s

uppl

y, a

nd-

the

resp

onse

to a

ny o

f th

ese

issu

es

Expr

esse

d pe

r 100

0 co

nnec

tions

to th

e ne

twor

ked

retic

ulat

ion

syst

em.

Targ

et n

ot

iden

tified

in

14/1

5 A

nnua

l P

lan.

6.66

com

plai

nts

per 1

000

conn

ectio

ns.

Ther

e w

ere

a to

tal o

f 333

ite

ms

rela

ting

to th

e va

rious

co

mpl

aint

s w

ith ju

st o

ver

50,0

00 c

onne

ctio

ns in

th

e C

ity. W

hile

ther

e is

no

targ

et s

et fo

r 14/

15, t

his

resu

lt is

bel

ow th

e ta

rget

se

t for

15/

16 in

the

15-2

5 LT

P w

hich

requ

ires

that

th

e nu

mbe

r of c

ompl

aint

s ≤1

0 c

ompl

aint

s pe

r 100

0 co

nnec

tions

.

New

mea

sure

Dem

and

Man

agem

ent

The

aver

age

cons

umpt

ion

of

drin

king

wat

er p

er d

ay p

er

resi

dent

.

litre

s/da

y/re

side

nt

Targ

et n

ot

iden

tified

in

14/1

5 A

nnua

l P

lan.

City

Wid

e C

onsu

mpt

ion

254

l/p/d

R

esid

entia

l onl

y 18

0 l/p

/d.

This

is b

ased

on

the

bille

d w

ater

con

sum

ed in

the

City

ov

er th

e ye

ar. N

ote

15/1

6 ta

rget

is fo

r nor

mal

dem

and

to b

e ≤2

70 li

tres

/per

son/

day.

New

Mea

sure


WATER SUPPLYO

THE

R IN

TER

ES

TIN

G S

TATI

STI

CS

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Thro

ughp

ut -

pea

k da

y us

e (fa

ctua

l)P

eak

day

use

this

yea

r (w

hich

will

alw

ays

be

less

than

the

peak

pr

oduc

tion

capa

city

)

D

ata

Sou

rce:

TC

C

No

targ

ets

requ

ired

51.6

mill

ion

litre

s pe

ak d

ay.

Pea

k da

y oc

curr

ed o

n 20

th

Janu

ary

2015

and

was

77%

of

Tot

al T

reat

men

t Cap

acity

.

54.6

mill

ion

litre

s pe

ak d

ay.

Pea

k da

y oc

curr

ed o

n 16

th

Janu

ary

2014

and

was

82

% o

f Tot

al T

reat

men

t C

apac

ity b

ut c

oinc

ided

with

a

sign

ifica

nt m

ains

bre

ak.

The

seco

nd p

eak

occu

rred

on

4th

Feb

ruar

y 14

and

was

75

% o

f cap

acity

.

46.5

mill

ion

litre

s pe

r day

(06/

07

Act

ual)


STORMWATER

WHAT WE DOThe Stormwater activity minimises the risk of flood damage and mitigates the adverse effects on the harbour and waterways from stormwater runoff.


• Manage infrastructure that receives, treats and disposes of stormwater through a network of soakage systems, pipes, open drains, ponds and secondary flow paths (which can traverse through reserves, private properties and along road corridors).

• Implement initiatives to minimise the risk of flood damage – these include education, integrated planning and provision of infrastructure.

• residual risk and emergency management to ensure an appropriate service is provided to flood affected landowners following future flood events; and

• reactive response capacity to aid flood affected landowners following future flood events.

To support the above approach a range of educational material is available on the Council website and a Stormwater Reactive Reserve Fund is being established to provide for relief support to flood affected landowners following intense rainfall events that result in damage to buildings and property.

Stormwater Flood Recovery Projects

• Continued the rollout of 2D hydrological models across the city, specifically for the Mount South, Avenues, Waimapu, Mount North and Kopurererua catchments.

• Completed the following stormwater flood recovery projects:

- Stages 1 and 2 of the Maui to Te Maire Street stormwater upgrade within the Mount Industrial catchment to address flooding with the Portside Drive and Te Maire Street areas.

- Purchase of a number of flood affected properties within Matua. Removal of these is underway and concept design work continues for upgrade. Consent obtained for construction of any required stormwater outlets.

- Stage 1 Roxanne Place – raising of Poike Road. Consenting for remaining stages of work underway.


Resource consents

We achieved all resource consent conditions for discharge to the environment.

Flooding

Fllod hazard maps for Kopurererua Valley and Judea Valley have been made available to the public.

HOW DOES THIS AFFECT YOU?Stormwater discharging to the harbour, rivers and ocean, especially from industrial areas, can affect the environmental wellbeing of those waterways. Flood damage can have significant negative effects on communities.

KEY PROJECTSStormwater Level of Service

Consulted and approved through the Long Term Plan a new safety level of service approach to dealing with flooding issues. This approach focuses on the following:

• a ‘safety to persons’ focussed level of service;

• regulation and policy amendments to ensure no increased risk occurs, and over time risk is reduced;

• education to enable private individuals to make informed decisions;

CITY VISION






STORMWATER


2014/2015Actual$000’s

2014/2015Budget$000’s

2014/2015Variance


Stormwater Recovery Programme Bulk Fund 10,254 8,281 (1,973) In addition to the budget of $8.3m, an additional $900K was carried forward from 2013/14. There was also some additional stormwater upgrade work constructed on behalf of the Port of Tauranga to the value of $1m which was reimbursed as a capital contribution.

Wairakei Stream - Overflow to Kaituna 362 100 (262) Consultation costs and subsequent research costs have been higher than budgeted. Project is currently in mediation.

TEL related stormwater upgrades 1,822 2,000 178 Project completed under budget.

Maranui SIF - Sandhurst Dr (Ex Channel on 2A / 4B boundary)

1,353 1,750 397 Project completed under budget.

Papamoa - Wairakei Stream Land Purchase 9 500 491 This budget has been carried forward to 2015/16 due to ongoing negotiations with landowner.

Stormwater Land Sales 0 (390) (390) This sale has been rebudgeted into 2015/16.

Minor Works 330 373 43 Projects completed under budget.

Stormwater Levy Funded Capital Expenditure

3,544 3,723 179 Projects completed under budget.


STORMWATERTE

N Y

EA

R P

LA

N M

EA

SU

RE

S A

ND

LE

VE

L O

F S

ER

VIC

E

PE

RFO

RM

AN

CE

ME

AS

UR

ES

- A

CTI

VIT

Y O

UTC

OM

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Leve

l of p

rote

ctio

n fo

r peo

ple

and

prop

erty

from

floo

d da

mag

e (fa

ctua

l)

Num

ber o

f res

iden

tial

build

ings

* th

at w

ere

flood

ed,

and

the

num

ber a

nd

degr

ee o

f floo

d ev

ents

that

ha

ppen

ed d

urin

g th

e ye

ar.

* R

efer

s to

hab

itabl

e pa

rts

of

resi

dent

ial b

uild

ings

onl

y.

** T

arge

t is

to h

ave

no

resi

dent

ial b

uild

ings

floo

ding

in

a ‘n

orm

al’ y

ear.

Dat

a S

ourc

e: T

aura

nga

City

C

ounc

il (T

CC

)

No.

0A

chie

ved

0 =

Ach

ieve

d. N

o si

gnifi

cant

st

orm

s af

fect

ing

resi

dent

ial

dwel

lings

.

Not

ach

ieve

d -

9 (o

r mor

e)M

any

calls

rece

ived

re

gard

ing

flood

ed d

wel

lings

w

ith 9

con

firm

ed. M

any

mor

e ar

e lik

ely

but

unre

port

ed.

400

(May

05

flood

)

Effe

ctiv

enes

s of

po

llutio

n pr

even

tion

educ

atio

n pr

ogra

mm

es (f

actu

al)

Num

ber o

f rec

orde

d in

cide

nts

of p

ollu

tant

s be

ing

put i

nto

the

stor

mw

ater

sy

stem

. D

ata

Sou

rce:

TC

C -

Con

tact

M

odul

e (C

CM

) sys

tem

No.

Less

than

80

Not

ach

ieve

d –

118

com

plai

nts

rece

ived

(cal

led

in

by: 8

2 pu

blic

/ 36

st

aff).

Of t

he 1

18

calls

: 70

rela

ted

to c

onta

min

ant

pollu

tion

(18

of w

hich

wer

e no

t act

ually

po

llutio

n);2

0 re

late

d to

sed

imen

t ru

noff;

5 fo

r dea

d du

cks;

and

23

rela

ted

to s

olid

w

aste

/ lit

ter

dum

ps.

This

is a

n in

crea

se in

the

year

bef

ore

but c

an b

e at

trib

uted

to a

n ef

fect

ive

educ

atio

n ca

mpa

ign

rais

ing

awar

enes

s an

d su

bseq

uent

ly re

sulti

ng in

m

ore

issu

es b

eing

repo

rted

.

Not

ach

ieve

d82

- T

his

is le

ss th

an th

e 98

th

e ye

ar b

efor

e.

Per

form

ance

mea

sure

s re

gard

ing

resp

onse

tim

es a

re b

ased

on

the

Acc

ela

Ass

et S

yste

m w

here

wor

k or

ders

are

sup

plie

d to

TC

C c

ontr

acto

rs.

Ther

e m

ay b

e so

me

varia

nce

to re

spon

se ti

min

g re

cord

ed in

the

cust

omer

resp

onse

mod

ule

due

to s

yste

m o

r oth

er is

sues

.


PE

RFO

RM

AN

CE

ME

AS

UR

ES

- S

ER

VIC

E M

EA

SU

RE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Leve

l of p

rote

ctio

n fo

r peo

ple

and

prop

erty

from

floo

d da

mag

e (p

erce

ptio

n)

Per

cent

age

of re

side

nts

who

feel

that

thei

r hom

es

and

busi

ness

bui

ldin

gs a

re

adeq

uate

ly p

rote

cted

from

flo

odin

g.

Dat

a S

ourc

e: T

CC

– a

nnua

l re

side

nts’

sur

vey

%In

crea

sing

Not

ach

ieve

d -

72%

This

sho

ws

a sl

ight

dec

reas

e fro

m la

st y

ear r

egar

ding

pe

rcep

tions

of p

rote

ctio

n fro

m fl

oodi

ng.

Ach

ieve

d -

78%

This

is a

ple

asin

g re

sult

and

it is

hop

ed th

at fu

rthe

r st

orm

wat

er im

prov

emen

t w

ork

will

incr

ease

this

nu

mbe

r nex

t yea

r.

80%

- 0

9/10

A

ctua

l

Effe

ctiv

enes

s of

po

llutio

n pr

even

tion

educ

atio

n pr

ogra

mm

es

(per

cept

ion)

Per

cent

age

of re

side

nts

that

cor

rect

ly k

now

that

st

orm

wat

er is

not

trea

ted

befo

re it

is re

leas

ed in

to th

e ha

rbou

r or o

cean

. D

ata

Sou

rce:

TC

C –

ann

ual

resi

dent

s’ s

urve

y

%In

crea

sing

Not

ach

ieve

d -

37%

This

is a

dec

reas

e fro

m la

st

year

whi

ch is

dis

appo

intin

g gi

ven

Cou

ncil’

s pr

oact

ive

appr

oach

to p

ollu

tion

prev

entio

n ed

ucat

ion

prog

ram

mes

.

Ach

ieve

d -

44%

Incr

ease

d fro

m 3

4% to

44%

44%

- 1

3/14

A

ctua

l

Leve

l of s

ecur

ity

from

floo

ding

(fa

ctua

l)

Ove

rvie

w o

f how

muc

h m

ore

secu

rity

from

floo

ding

has

be

en p

rovi

ded

for p

eopl

e in

Tau

rang

a as

a re

sult

of

this

yea

r’s fl

ood

prot

ectio

n w

ork

prog

ram

me,

incl

udin

g ke

y ar

eas

that

hav

e be

en

prot

ecte

d.

Dat

a S

ourc

e: T

CC

Nar

rativ

eIn

crea

sing

Ach

ieve

d.S

ever

al p

rope

rtie

s ha

ve

been

pur

chas

ed in

Mat

ua

and

six

dwel

lings

are

in th

e pr

oces

s of

dem

oliti

on.

Ach

ieve

d -

Wor

k in

Pro

gres

s on

C

ityw

ide

Pro

gram

.

Mai

n fo

cus

has

been

on

Mou

nt In

dust

rial p

artic

ular

ly

maj

or w

orks

on

stor

mw

ater

pi

pelin

e pr

ojec

t. W

aira

kei

Str

eam

sto

rmw

ater

pum

p st

atio

n is

ope

ratio

nal.

Min

or

Wor

ks -

32

Hus

h P

its:

Mar

ine

Par

ade,

Nor

ton

Roa

d, C

liff R

oad,

Con

cord

e/O

cean

beac

h R

oad,

A

venu

es, C

ambr

idge

Roa

d,

ides

ia G

rove

, Lev

ers

Roa

d,

Mea

dow

land

Str

eet.

The

Mal

l had

maj

or u

pgra

de to

pr

ovid

e ov

erla

nd fl

owpa

th

as w

ell a

s up

grad

es o

f su

mps

and

out

falls

.

23 a

dditi

onal

he

ctar

es -

09/

10

Act

ual

STORMWATER


LEV

ELS

OF

SE

RV

ICE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Pro

visi

on o

f en

viro

nmen

tally

su

stai

nabl

e se

rvic

es

- st

orm

wat

er

disc

harg

e (fa

ctua

l)

All

stor

mw

ater

dis

char

ged

into

the

harb

our,

ocea

n an

d st

ream

s m

eets

ong

oing

re

sour

ce c

onse

nt c

ondi

tions

fo

r wat

er q

ualit

y (th

ese

cons

ent c

ondi

tions

, and

an

y ex

cept

ions

to th

em, w

ill

be e

xpla

ined

furt

her w

hen

repo

rtin

g).

Dat

a S

ourc

e: T

CC

-A

chie

ved

Ach

ieve

d.

The

com

preh

ensi

ve

stor

mw

ater

cat

chm

ent

cons

ents

requ

ire u

s to

un

dert

ake

regu

lar a

nd

deta

iled

base

line

and

stor

m e

vent

sam

plin

g.

The

resu

lts a

re a

sses

sed

agai

nst t

he tr

igge

r val

ues

of th

e co

nsen

ts.

Con

sent

co

nditi

ons

cont

inue

to b

e m

et w

ith n

o tr

igge

rs fo

r non

-co

mpl

ianc

e oc

curr

ing

in th

e pa

st y

ear.

Ach

ieve

dTh

e ne

w c

ompr

ehen

sive

st

orm

wat

er c

atch

men

t co

nsen

ts re

quire

us

to

unde

rtak

e m

ore

regu

lar

and

deta

iled

base

line

and

stor

m e

vent

sam

plin

g. T

he

resu

lts w

ill b

e as

sess

ed

agai

nst t

he tr

igge

r val

ues

of th

e co

nsen

ts.

Con

sent

co

nditi

ons

cont

inue

d to

be

met

with

sam

ple

anal

ysis

re

sults

wel

l bel

ow th

e co

nsen

ted

limits

. Zin

c ex

ceed

ed tr

igge

r lev

els

for

addi

tiona

l mon

itorin

g bu

t w

as s

till w

ithin

con

sent

lim

its.

Ach

ieve

d

Pro

visi

on o

f ed

ucat

ion

prog

ram

mes

(fac

tual

)

Pro

visi

on o

f edu

catio

n pr

ogra

mm

es:

(a) N

umbe

r of p

rimar

y sc

hool

s (3

Wat

ers

prog

ram

me)

(b

) Num

ber o

f cla

sses

(S

torm

wat

er p

rogr

amm

e)

(c) C

omm

unity

con

tact

/pr

esen

tatio

ns (3

Wat

ers)

. (d

) Dom

estic

vis

its e

ffici

ency

an

d re

pairs

(3 W

ater

s)

(e) D

evel

opm

ent

of e

duca

tion

and

com

mun

icat

ion

prog

ram

mes

-

new

initi

ativ

es o

r re

deve

lopm

ent o

f exi

stin

g (3

Wat

ers)

Dat

a S

ourc

e: T

CC

No.

(a) >

17

scho

ols

(b

) >40

cl

asse

s

(c

) >30

(d) >

1200

(e

) Ach

ieve

d

Par

tly a

chie

ved.

A

) 23

scho

ols

- A

chie

ved

B) 9

0 cl

asse

s,

appr

ox. 2

700

stud

ents

. -

Ach

ieve

d C

) 25

pres

enta

tions

in

clud

ing

publ

ic

pres

ence

- N

ot

achi

eved

D

) Dom

estic

vis

its

664

mos

t of w

hich

w

ere

tap

was

her

repl

acem

ents

and

to

ilet w

ashe

rs,

follo

wed

by

susp

ecte

d le

aks

and

wat

er

effic

ienc

y ch

ecks

. -

Not

ach

ieve

dE)

Pub

lic

pres

enta

tions

co

ntin

ue to

be

boo

ked.

-

Ach

ieve

d

Str

eam

Cle

an-u

p P

rogr

amm

e: 9

Cle

an-u

p D

ays.

14

Sch

ools

. >10

00

Stu

dent

s. 2

com

mun

ity

Gro

ups.

>35

000k

gs o

f ru

bbis

h an

d re

cycl

ing

colle

cted

. G

reat

Was

te R

ace:

10

kind

erga

rten

s G

reat

Dra

in G

ame:

7

Kin

derg

arte

ns. 1

Env

irofe

st

even

t.

Indu

stria

l Aud

it P

rogr

amm

e:

Mou

nt In

dust

rial A

rea.

154

B

usin

esse

s vi

site

d. 4

4 si

tes

with

min

or is

sues

. 5

site

s re

quire

d to

app

ly

for s

torm

wat

er d

isch

arge

co

nsen

ts fr

om B

OP

RC

. S

mal

l site

sed

imen

t con

trol

pr

ojec

t: 3

pres

enta

tions

. 1

trad

e sh

ow. B

uild

ers

pock

et

guid

e an

d ex

ampl

e si

te s

et-

up –

ong

oing

edu

catio

nal

valu

e.

a) A

chie

ved

b) A

chie

ved

c) N

ot a

chie

ved

d)

Not

ach

ieve

d

e) A

chie

ved

A) 1

9 sc

hool

s B

) 87

clas

ses,

app

rox.

261

0 st

uden

ts.

C) 1

6 P

rese

ntat

ions

in

clud

ing

publ

ic p

rese

nce

D) D

omes

tic v

isits

yea

r to

date

(18t

h Ju

ne 2

013)

652

m

ost o

f whi

ch w

ere

tap

was

her r

epla

cem

ents

and

to

ilet w

ashe

rs, f

ollo

wed

by

susp

ecte

d le

aks

and

wat

er

effic

ienc

y ch

ecks

. E)

Pub

lic p

rese

ntat

ions

co

ntin

ue to

be

book

ed.

O

ther

Edu

catio

n In

itiat

ives

:

•

6 x

3 W

ater

s P

rese

ntat

ion

• 13

pre

scho

ol s

essi

ons

with

G

reat

Was

te R

ace

& T

he

Gre

at D

rain

Gam

e •

5 S

trea

m C

lean

Ups

P

rovi

ded

a m

edle

y of

re

sour

ces

• 1

x W

ater

Cat

chm

ent

Pro

gram

me

27 s

choo

l vis

its -

07

/07

Act

uals

STORMWATER


MA

ND

ATO

RY

ME

AS

UR

ES

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Sys

tem

Ade

quac

yTh

e nu

mbe

r of fl

oodi

ng

even

ts th

at o

ccur

and

for

each

floo

ding

eve

nt, t

he

num

ber o

f hab

itabl

e flo

ors

affe

cted

(exp

ress

ed p

er

1000

pro

pert

ies

conn

ecte

d to

the

Cou

ncil

stor

mw

ater

sy

stem

)

No

targ

et s

et

for 1

4/15

.C

ounc

il ha

s no

t rec

orde

d

habi

tabl

e flo

ors

that

may

hav

e be

en a

ffect

ed b

y

flood

ing.

Dis

char

ge

com

plia

nce

Com

plia

nce

with

reso

urce

co

nsen

ts fo

r dis

char

ge fr

om

the

stor

mw

ater

sys

tem

, m

easu

red

by th

e nu

mbe

r of:

-

Aba

tem

ent n

otic

es

- In

frin

gem

ent n

otic

es

- En

forc

emen

t ord

ers,

and

-

Con

vict

ions

R

ecei

ved

by C

ounc

il in

re

latio

n to

thos

e re

sour

ce

cons

ents

No

targ

et s

et

for 1

4/15

.10

0% c

ompl

ianc

e.N

o ab

atem

ent n

otic

es

rece

ived

.

Res

pons

e Ti

mes

The

med

ian

resp

onse

tim

e to

att

end

a flo

odin

g ev

ent,

mea

sure

d fro

m th

e tim

e th

at

Cou

ncil

rece

ives

not

ifica

tion

to th

e tim

e th

at s

ervi

ce

pers

onne

l rea

ch th

e si

te.

No

targ

et s

et

for 1

4/15

.M

edia

n re

spon

se

time

is 5

5 m

inut

es.

Not

e 15

/16

targ

et fo

r thi

s m

easu

re is

less

than

or

equa

l to

60 m

inut

es.

LEV

ELS

OF

SE

RV

ICE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Pro

visi

on o

f acc

urat

e in

form

atio

n ab

out

area

s th

at a

re fl

ood

pron

e (fa

ctua

l)

Rec

ords

of k

now

n flo

od

pron

e ar

eas

are

up to

dat

e an

d ar

e pu

blic

ly a

vaila

ble.

A

ccur

ate

asse

ssm

ents

fo

r spe

cific

pro

pert

ies

are

avai

labl

e fo

r use

in L

IM a

nd

PIM

pro

cess

es o

n re

ques

t. D

ata

Sou

rce:

TC

C –

ca

tchm

ent m

odel

ling

-A

chie

ved

Ach

ieve

d.Fl

ood

haza

rd m

aps

mad

e pu

blic

ly a

vaila

ble

for

Kop

urer

erua

, Jud

ea V

alle

y.

Ach

ieve

dFl

ood

Haz

ard

Map

s fo

r the

ca

tchm

ents

Pill

ans/

Bur

eta,

M

atua

, Mou

nt S

outh

, and

G

reer

ton

are

com

plet

ed

In p

rogr

ess.

The

pr

ogra

mm

e to

up

date

reco

rds

iden

tifyi

ng a

ll flo

od p

rone

are

as

is p

lann

ed fo

r co

mpl

etio

n by

Ju

ne 2

009

- 07

/07

Act

ual

STORMWATER


STORMWATERM

AN

DAT

OR

Y M

EA

SU

RE

S

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Cus

tom

er

Sat

isfa

ctio

nTh

e nu

mbe

r of c

ompl

aint

s re

ceiv

ed a

bout

the

perf

orm

ance

of t

he

stor

mw

ater

sys

tem

, ex

pres

sed

per 1

000

prop

ertie

s co

nnec

ted

to C

ounc

il’s

stor

mw

ater

sy

stem

.

No

targ

et s

et

for 1

4/15

.Th

ere

wer

e 26

co

mpl

aint

s in

to

tal f

or 5

0,00

0 pr

oper

ties

whi

ch,

expr

esse

d as

th

e nu

mbe

r of

com

plai

nts

per

1000

pro

pert

ies

is 0

.52.

Not

e 15

/16

targ

et fo

r thi

s m

easu

re is

less

than

or

equa

l to

2 co

mpl

aint

s pe

r 10

00 p

rope

rtie

s.


SOLID WASTE

WHAT WE DOThe Solid Waste activity protects public health through collecting and disposing of waste, and it promotes sustainable waste management.

Through this activity we manage the:

• Delivery of waste collection and disposal services that minimise waste to landfill.

• Rubbish collection, transfer station operation and composting as user pays services.

• Aftercare of closed landfills, litter collection, street sumps and footpath cleaning services funded from rates.

• Waste minimisation community programmes funded from central government waste levy fund.

HOW DID WE PERFORM?Customer satisfaction

We had noticeably high levels of satisfaction with many aspects of this activity including rubbish collection, litter management and footpath cleanliness.

Waste minimisation education

The Solid Waste Team has exceeded the delivery of education hours to the community. This is largely due to the introduction of the Resource Wise Schools programme, an increase in the number of Cloth Nappy Workshops and Early Childcare Centre Trials and more contact with businesses in the City.

HOW DOES THIS AFFECT YOU?Properly disposing of rubbish and reducing the amount we send to landfill helps to create a healthy, safe environment for us to live in.

KEY PROJECTSWaste minimisation initiatives included:

• The National Love Food, Hate Waste initiative has been supported by Council through in kind staff time and a financial contribution from Council’s Central Government Waste Levy to produce materials and undertake promotions to be used locally and nationally. This is to help address the $22 million of food waste in Tauranga City each year.

• A pilot of Resource Wise Schools was successful with over 50 teachers and caretakers attending a workshop and 23 educational establishments signing up to the 2015/16 programme.

CITY VISION





SOLID WASTE


2014/2015Actual$000’s

2014/2015Budget$000’s

2014/2015Variance


Miscellaneous Renewals 80 80 (0)


SOLID WASTEP

ER

FOR

MA

NC

E M

EA

SU

RE

S -

AC

TIV

ITY

OU

TCO

ME

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Indi

catio

n of

the

leve

l of s

usta

inab

le

was

te m

anag

emen

t (fa

ctua

l)

Red

uctio

n of

20

kg in

per

ca

pita

/ann

um o

f was

te to

la

ndfil

l by

2015

from

the

2010

bas

elin

e of

477

kg/

capi

ta/a

nnum

(Tar

get 1

of

the

Was

te M

anag

emen

t and

M

inim

isat

ion

Pla

n 20

10)

Dat

a S

ourc

e T

aura

nga

City

C

ounc

il (T

CC

)

Kg

410

kg

/ca

pita

/ann

umN

ot a

chie

ved

- 48

4 K

g/ca

p/an

num

Incr

ease

in w

aste

to

land

fill a

t Tra

nsfe

r Sta

tion.

N

atio

nally

app

roxi

mat

ely

692

kg/c

ap/a

nnum

to

land

fill.

Not

Ach

ieve

d 45

4 K

g/ca

p/an

num

Nat

iona

lly a

ppro

xim

atel

y 58

5 kg

/cap

/ann

um to

la

ndfil

l. Th

e 13

/14

Targ

et

shou

ld b

e 46

2 kg

/cap

/an

num

bas

ed o

n m

easu

re

defin

ition

.

183k

gs -

09/

10

Act

ual

Indi

catio

n of

the

leve

l of s

usta

inab

le

was

te m

anag

emen

t (fa

ctua

l)

40%

of r

esou

rces

pro

cess

ed

thro

ugh

Cou

ncil-

owne

d or

ass

ocia

ted

faci

litie

s is

div

erte

d as

reso

urce

s by

201

5 (T

arge

t 2 o

f W

aste

Man

agem

ent a

nd

Min

imis

atio

n P

lan

2010

) D

ata

Sou

rce:

TC

C

%25

%N

ot a

chie

ved

- 24

%To

tal d

iver

ted

tonn

es

incr

ease

d bu

t due

to

incr

ease

in w

aste

to la

ndfil

l th

ere

was

no

incr

ease

in

perc

enta

ge o

f div

erte

d m

ater

ials

.

Not

Ach

ieve

d 24

%S

ome

pote

ntia

lly re

cycl

able

m

ater

ials

lost

to c

lean

fills

.18

%

PE

RFO

RM

AN

CE

ME

AS

UR

ES

- S

ER

VIC

E M

EA

SU

RE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Qua

lity

of a

ll re

side

ntia

l rub

bish

co

llect

ion

serv

ices

, C

ounc

il an

d no

n-C

ounc

il (p

erce

ptio

n)

Per

cent

age

of re

side

nts

that

are

sat

isfie

d w

ith

wha

t hap

pens

on

rubb

ish

colle

ctio

n da

y in

clud

ing

all c

olle

ctio

ns o

n th

at d

ay,

and

the

stat

e of

the

stre

et

afte

rwar

ds.*

*

Not

e th

at th

is is

not

with

in

Cou

ncil’

s di

rect

con

trol

, as

mos

t rub

bish

col

lect

ion

serv

ices

are

pro

vide

d by

in

depe

nden

t com

pani

es.

Dat

a S

ourc

e: T

CC

– a

nnua

l re

side

nts’

sur

vey

%80

%A

chie

ved

- 86

%B

oth

Cou

ncil’

s co

llect

ion

serv

ice

and

priv

ate

serv

ices

m

onito

red

and

inte

rven

tions

ap

plie

d to

ach

ieve

leve

l of

serv

ice.

Ach

ieve

d 84

%B

oth

Cou

ncil’

s co

llect

ion

serv

ice

and

priv

ate

serv

ices

m

onito

red

and

inte

rven

tions

ap

plie

d to

ach

ieve

leve

l of

serv

ice.

62%

- 0

6/07

A

ctua

l


SOLID WASTEP

ER

FOR

MA

NC

E M

EA

SU

RE

S -

SE

RV

ICE

ME

AS

UR

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Qua

lity

of li

tter

co

llect

ion

serv

ices

in

pub

lic a

reas

(p

erce

ptio

n)

Per

cent

age

of re

side

nts

that

are

sat

isfie

d w

ith th

e m

anag

emen

t of l

oose

litt

er

and

litte

r bin

s in

our

par

ks

and

stre

ets.

D

ata

Sou

rce:

TC

C –

ann

ual

resi

dent

s’ s

urve

y

%65

%A

chie

ved

- 73

%A

sig

nific

ant i

mpr

ovem

ent i

n th

e pe

rcen

tage

of r

esid

ents

th

at a

re s

atis

fied

with

the

man

agem

ent o

f loo

se li

tter

an

d lit

ter b

ins

in o

ur p

arks

an

d st

reet

s. R

evie

w o

f sc

hedu

led

litte

r con

trol

on

goin

g to

resp

ond

to

com

mun

ity b

ehav

iour

.

Ach

ieve

d 69

%R

evie

w o

f sch

edul

ed li

tter

co

ntro

l ong

oing

to re

spon

d to

com

mun

ity b

ehav

iour

.

56%

- 0

6/07

A

ctua

l

Qua

lity

of fo

otpa

th

clea

ning

ser

vice

s (p

erce

ptio

n)

Per

cent

age

of re

side

nts

that

are

sat

isfie

d w

ith th

e cl

eanl

ines

s of

the

foot

path

s in

(a) t

he T

aura

nga

CB

D

and

Mou

nt M

aung

anui

and

G

reer

ton

neig

hbou

rhoo

d ce

ntre

s; a

nd (b

) the

ir lo

cal

neig

hbou

rhoo

d ce

ntre

D

ata

Sou

rce:

TC

C -

ann

ual

resi

dent

s’ s

urve

y

%80

%A

chie

ved

(a) 8

8%

(b) 8

7%R

ecei

ving

con

sist

ent

satis

fact

ion

with

the

clea

nlin

ess

of th

e fo

otpa

ths

in th

e Ta

uran

ga C

BD

, Mou

nt

Mau

ngan

ui a

nd G

reer

ton

neig

hbou

rhoo

d ce

ntre

s.

Ther

e ha

s be

en a

not

icea

ble

impr

ovem

ent i

n th

e sa

tisfa

ctio

n of

resi

dent

s w

ith

rega

rd to

the

clea

nlin

ess

of

thei

r loc

al n

eigh

bour

hood

ce

ntre

.

Ach

ieve

d (a

) 88%

(b

) 83%

Impr

ovem

ent t

rend

co

ntin

ues

with

act

ive

mon

itorin

g an

d co

ntra

ctor

pe

rfor

man

ce.

(a) 6

0%

(b

) 56%

-

06/0

7 A

ctua

l


LEV

ELS

OF

SE

RV

ICE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Pro

visi

on o

f was

te

min

imis

atio

n ed

ucat

ion

( fac

tual

)

Educ

atio

n in

itiat

ives

pr

ovid

ed re

gard

ing

was

te

min

imis

atio

n in

sch

ools

, bu

sine

sses

and

hom

es

plus

the

leve

l of a

tten

danc

e at

them

(par

ticip

ant h

ours

=

no. h

ours

of e

duca

tion

sess

ions

x n

o. a

tten

dees

). D

ata

Sou

rce:

TC

C

Hou

rs

and

narr

ativ

e

30,0

00 h

ours

pr

ovid

edA

chie

ved

- 32

,352

ho

urs

prov

ided

W

e ha

ve c

ontin

ued

to

deliv

er e

duca

tion

initi

ativ

es

in s

choo

ls, b

usin

esse

s, a

t ev

ents

and

in th

e w

ider

co

mm

unity

(clo

th n

appy

w

orks

hops

, Pap

er4T

rees

, w

orm

com

post

ing

wor

ksho

ps) a

nd h

ave

achi

eved

the

targ

et fo

r 20

14/1

5.

Not

ach

ieve

d 24

,480

hou

rsR

ealig

ned

cont

ract

s.A

chie

ved

12,0

00

part

icip

ant h

ours

Pro

visi

on o

f Tra

nsfe

r st

atio

ns -

ope

ning

ho

urs,

acc

essi

bilit

y (fa

ctua

l)

The

two

tran

sfer

sta

tions

, M

alem

e S

tree

t and

Te

Mau

nga,

are

ope

n se

ven

days

per

wee

k (e

xcep

t Goo

d Fr

iday

, Chr

istm

as D

ay a

nd

New

Yea

rs D

ay).*

*W

eekd

ays

7:30

am –

5pm

an

d S

at, S

un a

nd P

ublic

H

olid

ays

9am

– 5

pm.

Dat

a S

ourc

e: T

CC

-A

chie

ved

Ach

ieve

dEs

sent

ial m

echa

nica

l rep

airs

lim

ited

to a

fter h

ours

.A

chie

ved

Esse

ntia

l mec

hani

cal r

epai

rs

limite

d to

afte

r hou

rs.

Ach

ieve

d

SOLID WASTE

LEV

ELS

OF

SE

RV

ICE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Pro

visi

on o

f re

side

ntia

l ref

use

colle

ctio

n se

rvic

es

(fact

ual)

A re

fuse

bag

col

lect

ion

serv

ice

is p

rovi

ded

to a

ll re

side

ntia

l pro

pert

ies

in

urba

n an

d ru

ral-r

esid

entia

l ar

eas.

D

ata

Sou

rce:

TC

C

-A

chie

ved

Ach

ieve

d N

ew re

side

ntia

l are

as a

dded

to

col

lect

ion.

Ach

ieve

dN

ew re

side

ntia

l are

as a

dded

to

col

lect

ion

Ach

ieve

d

Pro

visi

on o

f litt

er b

in

serv

ices

- e

mpt

ying

(fa

ctua

l)

Litt

er b

ins

are

not a

llow

ed

to g

et to

ove

rfille

d st

age.

Fr

eque

ncy

of e

mpt

ying

litt

er

bins

is d

riven

by

dem

and

rath

er th

an a

set

sch

edul

e,

exce

pt th

at th

e pl

astic

line

rs

in a

ll lit

ter b

ins

are

repl

aced

at

leas

t tw

ice

a w

eek.

D

ata

Sou

rce:

TC

C

-A

chie

ved

Ach

ieve

dG

ood

cont

ract

com

plia

nce.

Ach

ieve

dG

ood

cont

ract

com

plia

nce.

Ach

ieve

d


SOLID WASTELE

VE

LS O

F S

ER

VIC

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Pro

visi

on o

f foo

tpat

h sc

rubb

ing

serv

ices

(fa

ctua

l)

Foot

path

s ar

e sc

rubb

ed

once

a m

onth

in th

e Ta

uran

ga C

BD

and

Mou

nt

Mau

ngan

ui a

nd G

reer

ton

Nei

ghbo

urho

od C

entr

es

(plu

s hi

gh p

ress

ure

clea

ning

of

all

sect

ions

ove

r a th

ree

year

per

iod)

. Th

e fo

otpa

ths

on th

e w

est

side

of T

he S

tran

d ar

e cl

eane

d da

ily (e

ither

wet

or

dry

scru

bbin

g).

Ther

e is

no

foot

path

cl

eani

ng c

arrie

d ou

t in

othe

r are

as, o

ther

than

on

notifi

catio

n of

a p

robl

em.

Dat

a S

ourc

e: T

CC

-A

chie

ved

Ach

ieve

dW

e ha

ve in

stru

cted

co

ntra

ctor

to tr

ial a

n ea

rlier

st

art (

5am

inst

ead

of 6

am)

for f

ootp

ath

clea

ning

to

enab

le s

crub

bing

prio

r to

car

s an

d pe

ople

in

the

City

. P

rovi

des

for a

m

ore

thor

ough

cle

an w

ith

spec

ialis

ed e

quip

men

t.

Ach

ieve

dA

chie

ved

- al

l hig

h us

e ar

eas.

Ach

ieve

d

Pro

visi

on o

f loo

se

litte

r col

lect

ion

serv

ices

(fac

tual

)

Loos

e lit

ter i

s co

llect

ed

from

: -

Tau

rang

a C

BD

and

the

Mou

nt M

aung

anui

cen

tre

- at

leas

t onc

e a

day

, sev

en

days

a w

eek.

-

24

othe

r sub

urba

n sh

oppi

ng c

entr

es -

onc

e a

day,

Mon

day

to S

atur

day.

-

62

park

s an

d re

serv

es -

be

twee

n o

nce

a da

y an

d on

ce a

wee

k, d

epen

ding

on

the

park

. -

Rem

aini

ng p

arks

and

re

serv

es -

on

not

ifica

tion

of

a pr

oble

m.

- R

oad

to b

each

acc

ess

way

s fro

m M

ount

Mai

n B

each

to P

apam

oa D

omai

n -

once

a w

eek

(2 m

etre

s

eith

er s

ide

of e

ach

acce

ss

way

). -

47

km o

f roa

d be

rms

on

mai

nly

a

rter

ial r

oads

-

each

wee

k.

- R

emai

ning

road

ber

ms

- on

not

ifica

tion

of a

pro

blem

. D

ata

Sou

rce:

TC

C

-A

chie

ved

Ach

ieve

dG

ood

com

plia

nce

with

co

ntra

ct s

peci

ficat

ions

. Th

e co

ntra

ct is

mon

itore

d by

a n

umbe

r of w

ays:

Joi

nt

mon

thly

insp

ectio

ns w

ith

cont

ract

or to

che

ck w

orks

ar

e do

ne; W

eekl

y / d

aily

in

spec

tions

by

Cou

ncil

staf

f; M

onth

ly d

ispo

sal r

ecor

ds

chec

k ag

ains

t pre

viou

s re

cord

s; N

on c

ompl

ianc

e no

tices

mon

itore

d. W

e ar

e un

dert

akin

g a

mor

e pr

oact

ive

appr

oach

to

redu

ce th

e ill

egal

dum

ping

of

was

te a

cros

s th

e C

ity

by w

orki

ng c

lose

ly w

ith th

e B

ylaw

s an

d P

arki

ng T

eam

to

und

erta

ke e

nfor

cem

ent

actio

n as

requ

ired.

Ach

ieve

dG

ood

com

plia

nce

with

co

ntra

ct s

peci

ficat

ions

. Th

e co

ntra

ct is

mon

itore

d by

a n

umbe

r of w

ay: J

oint

m

onth

ly in

spec

tions

with

co

ntra

ctor

to c

heck

wor

ks

are

done

; Wee

kly

/ dai

ly

insp

ectio

ns b

y C

ounc

il st

aff;

Mon

thly

dis

posa

l rec

ords

ch

eck

agai

nst p

revi

ous

reco

rds;

Non

com

plia

nce

notic

es m

onito

red.

Ach

ieve

d


LIBRARIES

WHAT WE DOLibraries encourage and support literacy and learning in our community for all ages by providing access to information, technology, recreational and cultural activities.

Libraries through this activity:

• Provide and lend collections - print, online, DVDs, CDs, large print.

• Connect customers with information and resources they have requested.

• Provide access to the internet and assist customers to make best use of online information and information-related software.

• Collect, preserve and make accessible heritage information resources relating to the region.

• Provide activities which support literacy, independent learning, information skills, and cultural enrichment for both adults and children.

• Provide an informal community space where people meet, browse, share and learn in a comfortable, safe environment.

Library stock

The number of stock items has been reduced to the new target of 2.4 items per capita. The current total is slightly below this level due to the need to reduce stock at Greerton Library to fit into the temporary building.

Tauranga Memories

The library’s online database, Tauranga Memories, has increased by over 2000 items and is being used widely. It was accessed over 2000 times in the week after a TV programme was aired on the wreck of the Ranui.


Library visits

Physical visits and online visits to the library have increased. Issues of physical stock declined while e-issues increased from 12,600 to 19,000.

Education and learning

The number of educational sessions provided has exceeded the target, with the programmes themed around Matariki being especially popular. Use of the library by Maori is lower than for other groups but these programmes were opportunities to promote the value of the library to the Maori community.

The library has also partnered with business groups to deliver programmes of interest to small business managers.

The popularity of group classes in the Learning Centre have declined, as more people have their own individualised devices, while one-on-one assistance with these continues to rise. This service is now offered in several places in the community as well as in the libraries.

HOW DOES THIS AFFECT YOU?Libraries provide for learning and recreation. They also provide internet access and a place in which community events can be held such as book clubs and children’s programmes.

KEY PROJECTSGreerton Library

The Greerton Library project is under way with the library moved into temporary premises and some furniture and books taken to storage. Demolition is scheduled for July 2015 and completion approximately April 2016. An extra 60m2 for meeting and learning space has been added to the original design after receiving $200,000 funding from the Lotteries Board.

CITY VISION


Actively involved people



LIBRARIES


2014/2015Actual$000’s

2014/2015Budget$000’s

2014/2015Variance


Library Stock 776 798 22 The budget was fully committed but some stock did not arrive before year end.

Greerton Library Redevelopment 302 2,556 2,254 The Greerton Library development is spread over two years. The remaining budget will be spent in the 2015/16 year.

Land Sale 3 (500) (503) This was not achieved during the year, but is close to completion.

Replacement Capex Libraries 66 70 4 Equipment was replaced as required.


LIBRARIESP

ER

FOR

MA

NC

E M

EA

SU

RE

S -

AC

TIV

ITY

OU

TCO

ME

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Acc

essi

bilit

y of

lib

rarie

s (p

erce

ptio

n)P

erce

ntag

e of

cus

tom

ers

that

are

sat

isfie

d w

ith li

brar

y op

enin

g ho

urs.

D

ata

Sou

rce:

TC

C -

ann

ual

resi

dent

s’ s

urve

y

%85

%N

ot a

chie

ved

- 84

%84

%. O

peni

ng h

ours

ha

ve b

een

unch

ange

d fo

r so

me

year

s. T

his

has

been

su

pple

men

ted

by in

crea

sing

av

aila

bilit

y of

onl

ine

reso

urce

s.

Not

ach

ieve

d -

83%

Ope

ning

hou

rs h

ave

been

un

chan

ged

for s

ome

year

s.

67%

- 0

6/07

A

ctua

l

Whe

ther

ther

e is

en

ough

cho

ice

in

title

s an

d fo

rmat

s (p

erce

ptio

n)

Per

cent

age

of c

usto

mer

s th

at a

re s

atis

fied

with

the

rang

e of

title

s an

d of

form

ats

avai

labl

e.

Dat

a S

ourc

e: T

CC

- a

nnua

l re

side

nts’

sur

vey

%Ti

tles:

85%

Form

ats:

80%

Ach

ieve

d Ti

tles

90%

and

For

mat

s 84

%. O

nlin

e re

sour

ces

are

bein

g in

crea

sed

to m

eet

chan

ging

dem

and.

Par

tly a

chie

ved

- Ti

tles:

84%

; Fo

rmat

s: 8

2%

The

resu

lts a

re s

imila

r to

cust

omer

sat

isfa

ctio

n in

20

12/1

3.

Title

s 90

%;

Form

ats

90%

The

valu

e of

lite

racy

/ e

duca

tion

/ cul

tura

l pr

ogra

mm

es

prov

ided

(per

cept

ion)

Per

cent

age

of a

tten

dees

th

at fo

und

the

liter

acy

/ edu

catio

n / c

ultu

ral

prog

ram

me

they

att

ende

d va

luab

le.

Dat

a S

ourc

e: T

CC

-

eval

uatio

n fo

rm fo

r pr

ogra

mm

es

%95

%A

chie

ved

- 95

%O

n av

erag

e 95

% o

f at

tend

ees

foun

d th

e pr

ogra

mm

es th

ey a

tten

ded

valu

able

. Th

is is

bas

ed o

n a

surv

ey s

ampl

e ac

ross

th

e di

ffere

nt ty

pes

of

prog

ram

mes

pro

vide

d.

Ach

ieve

d -

97%

fo

r hol

iday

ac

tiviti

es

Sam

ple

of e

vent

s su

rvey

ed

Adu

lt 80

%

Chi

ldre

n’s

95%

-

06/0

7 A

ctua

l

Upt

ake

of o

n-lin

e ac

cess

(fac

tual

)N

umbe

r of s

essi

ons

on

Libr

arie

s w

ebsi

te e

ach

year

. D

ata

Sou

rce:

TC

C

No.

350,

000

Ach

ieve

d -

423,

301

423,

301.

The

incr

ease

d us

e of

the

libra

ries

web

site

(in

clud

ing

Taur

anga

M

emor

ies)

is p

leas

ing

to

see,

par

ticul

arly

as

libra

ries

have

incr

ease

d th

e am

ount

of

onl

ine

cont

ent a

vaila

ble

in re

spon

d to

this

incr

easi

ng

dem

and.

Ach

ieve

d -

379,

300

The

sess

ions

are

risi

ng

rapi

dly.

68,8

00

TE

N Y

EA

R P

LA

N M

EA

SU

RE

S A

ND

LE

VE

L O

F S

ER

VIC

E


LIBRARIESLE

VE

LS O

F S

ER

VIC

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Ser

vice

pro

visi

on

stoc

k ite

ms

(fact

ual)

Num

ber o

f sto

ck it

ems

held

pe

r res

iden

t (in

clud

ing

15%

of

the

Wes

tern

Bay

of P

lent

y D

istr

ict’s

resi

dent

s).

* R

esul

ts w

ill c

hang

e as

the

Libr

ary

deve

lopm

ents

are

co

mpl

eted

. D

ata

Sou

rce:

TC

C

No.

2.60

Not

ach

ieve

d2.

35 s

tock

item

s pe

r re

side

nt.

This

refle

cts

a re

duct

ion

to C

ounc

il’s

leve

l of

ser

vice

for s

tock

item

s to

2.

4 st

ock

item

s pe

r res

iden

t in

201

4/15

.

Ach

ieve

d -

2.6

Ach

ieve

d du

e to

dro

p in

po

pula

tion

estim

ate

2.13

Ser

vice

pro

visi

on

- lib

rary

spa

ce

(fact

ual)

Are

a of

libr

ary

spac

e pe

r 1,

000

popu

latio

n (in

clud

ing

15%

of t

he W

este

rn B

ay o

f P

lent

y D

istr

ict’s

resi

dent

s).

* R

esul

ts w

ill c

hang

e as

the

Libr

ary

deve

lopm

ents

are

co

mpl

eted

. D

ata

Sou

rce:

TC

C

m2

40.6

Ach

ieve

d 41

.45m

2 per

100

0 pe

ople

. S

taff

spac

e at

Tau

rang

a Li

brar

y ha

s re

duce

d by

10

m2 .

Mt L

ibra

ry s

pace

now

in

clud

es to

ilets

and

form

er

serv

ice

cent

re.

Not

ach

ieve

d -

40.6

5S

pace

unc

hang

ed

5080

m2/

1249

56 (t

otal

po

pula

tion

serv

ed)

27.3

2

Ser

vice

Pro

visi

on

- op

enin

g ho

urs

acce

ssib

ility

(fac

tual

)

Hou

rs p

er w

eek

that

libr

arie

s ar

e op

en:

(a) T

aura

nga

= 52

.5

(b) M

ount

Mau

ngan

ui =

42.

5 (c

) Gre

erto

n =

41.5

(d

) Pap

amoa

= 4

8 D

ata

Sou

rce:

TC

C

Hrs

per

w

eek

Unc

hang

edA

chie

ved

No

chan

ge to

libr

ary

open

ing

hour

s du

ring

the

year

.

Ach

ieve

dU

ncha

nged

sin

ce la

st y

ear.

Ach

ieve

d


OTH

ER

INTE

RE

STI

NG

STA

TIS

TIC

S

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Thro

ughp

ut -

Le

arni

ng C

entr

eN

umbe

r of c

usto

mer

s us

ing

the

Lear

ning

Cen

tre

each

ye

ar.

No.

N

o ta

rget

s re

quire

dA

ppro

x 24

,000

cu

stom

ers

The

Lear

ning

Cen

tre

was

cl

osed

for t

wo

mon

ths

due

to b

uild

ing

issu

es.

App

rox

35,0

00

cust

omer

s53

2 le

sson

s w

ith 1

926

part

icip

ants

. In

tern

et u

sers

N/A

at p

rese

nt

Larg

e up

take

of f

ree

wifi

8,90

0 -

07/0

8 A

ctua

l

Loca

l his

tory

item

s co

llect

ed a

nd m

ade

avai

labl

e on

line

Num

ber o

f ite

ms

adde

d to

Tau

rang

a M

emor

ies

data

base

No.

N

o ta

rget

s re

quire

d25

26 to

tal

Topi

cs 4

56, i

mag

es 1

828,

au

dio

3, v

ideo

26

(hos

ted

on Y

ouTu

be a

nd e

mbe

dded

w

ithin

Tau

rang

a M

emor

ies)

, do

cum

ents

165

, dis

cuss

ions

48

.

Topi

cs 6

76,

imag

es 2

028,

au

dio

28, v

ideo

15

(via

You

Tube

), do

cum

ents

67,

di

scus

sion

40.

With

the

part

icul

ar p

ublic

in

tere

st th

is y

ear i

n th

e B

attle

of G

ate

Pa

and

(app

roac

hing

) WW

I ce

lebr

atio

ns,

the

focu

s ha

s be

en o

n hi

gh q

ualit

y ar

ticle

s of

wid

e in

tere

st. A

nnua

l use

ha

s go

ne fr

om 3

4,00

0 la

st

year

to 7

4,00

0 th

is y

ear.

700

(20/

11)

LIBRARIESLE

VE

LS O

F S

ER

VIC

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Ser

vice

pro

visi

on

- pr

ogra

mm

es ru

n (fa

ctua

l)

Key

lite

racy

/ ed

ucat

ion

/ cu

ltura

l pro

gram

mes

run

each

yea

r. D

ata

Sou

rce:

TC

C

No.

500

Ach

ieve

d -

670

120

adul

ts p

rogr

amm

es a

nd

550

child

ren

prog

ram

mes

to

tota

l 670

pro

gram

mes

. A

dults

pro

gram

mes

incl

uded

B

ook

Clu

bs, b

usin

ess

even

ts, a

nd c

ultu

ral a

nd

herit

age

even

ts. C

hild

ren’

s pr

ogra

mm

es in

clud

ed

scho

ol v

isits

, Mao

ri la

ngua

ge, t

oddl

er ti

me,

ho

liday

act

iviti

es, b

ook

club

s an

d re

adin

g pr

ogra

mm

es.

Ach

ieve

d -

706

Adu

lts(1

24):

Boo

k C

lub

sess

ions

49

(now

at

all

bran

ches

).

Even

ts a

nd c

lass

es 7

5.

Chi

ldre

n (5

80):

Cla

ss v

isits

to a

nd fr

om

scho

ols

233,

pr

esch

ools

110

, M

aori

lang

uage

cla

ss v

isits

16

, To

ddle

r Tim

e 14

0,

holid

ay a

ctiv

ities

56,

bo

ok c

lubs

16,

m

isc

sess

ions

9,

Sum

mer

Rea

ding

P

rogr

amm

e (6

60 c

hild

ren/

teen

s)

Win

ter W

arm

ers

Pro

gram

me

(70

child

ren)

. Th

e lib

rary

als

o as

sist

ed w

ith

othe

r com

mun

ity e

vent

s fo

r G

ate

Pa

and

Mat

arik

i.

Reg

ular

pr

ogra

mm

es:

appr

ox 4

0 ho

liday

pr

ogra

mm

es, 4

To

ddle

r Tim

es p

er

wee

k in

term

tim

e,

Sum

mer

Rea

ding

P

rogr

amm

es fo

r ch

ildre

n an

d te

ens,

5

even

ts fo

r adu

lts.

Tailo

red

clas

ses”

19

cla

sses

for

adul

t gro

ups,

70-

80 v

isits

to/f

rom

sc

hool

s an

d 20

to/

from

pre

-sch

ools

in

Tau

rang

a lib

rary

, sm

alle

r nu

mbe

rs a

t the

ot

her b

ranc

hes,

al

so o

ther

info

rmal

se

ssio

ns -

06/

07

Act

ual


BAYCOURT

WHAT WE DOBaycourt enables the community to enjoy arts and culture by actively pursuing and delivering a diverse programme of events.


• Proactively manage and operate the Baycourt Community and Arts Centre which provides a comprehensive arts programme to the community.

• Provide physical and technical events support at Baycourt.

• Provide a box office and national ticketing office.


Baycourt user satisfaction

We achieved a 100% satisfaction rating from Baycourt venue hirers with 70% being very satisfied and 30% satisfied. This is a pleasing result and coupled with anecdotal comments on the ease of the use of the facility on a national scale, helps to cement the role of Baycourt as a key community and arts facility in Tauranga.

Baycourt occupancy

While this has decreased from last year, this is mainly due to a short notice cancellation by a large user and not hosting the Tauranga Arts Festival this year as this event is held every two years. Baycourt continue to work with and identify relationship and partnership opportunities with potential facility users.

HOW DOES THIS AFFECT YOU?Baycourt events encourage increased social interaction between different groups, provide a forum to showcase local, national and international talent, and encourage arts and culture in Tauranga.

KEY PROJECTSNew initiatives included:

• Involved with PANNZ (Performing Arts Network New Zealand) Touring Agency who are funded by Creative New Zealand.

• Created a “What’s On” brochure and distributed to homes and businesses in Tauranga to help promote awareness of the arts.

CITY VISION






BAYCOURT


2014/2015Actual$000’s

2014/2015Budget$000’s

2014/2015Variance


Baycourt Building and equipment renewals 343 268 (75) The air conditioning project which had been deferred in the prior year went over budget due to the unforeseen requirement to replace additional components which had not been allowed for.


BAYCOURTTE

N Y

EA

R P

LA

N M

EA

SU

RE

S A

ND

LE

VE

L O

F S

ER

VIC

E

PE

RFO

RM

AN

CE

ME

AS

UR

ES

- A

CTI

VIT

Y O

UTC

OM

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Vibr

ant c

omm

unity

th

at c

omes

toge

ther

of

ten

to e

njoy

art

s,

cultu

re a

nd le

isur

e ac

tiviti

es (f

actu

al)

Num

ber o

f eve

nts

held

in

the

sub-

regi

on, a

s id

entifi

ed

in th

e ev

ents

cal

enda

r. D

ata

Sou

rce:

Tau

rang

a C

ity

Cou

ncil

(TC

C)

No.

Incr

easi

ngIn

form

atio

n no

t av

aila

ble

from

13

/14

to d

eter

min

e w

heth

er ta

rget

has

be

en a

chie

ved.

209

even

ts. T

he la

st ti

me

this

figu

re w

as re

port

ed

on w

as 1

1/12

(579

eve

nts)

an

d it

is u

nkno

wn

wha

t thi

s fig

ure

incl

uded

or e

xclu

ded.

Th

eref

ore

it is

diffi

cult

to d

eter

min

e w

heth

er o

r no

t the

targ

et h

as b

een

achi

eved

. Giv

en C

ounc

il’s

incr

ease

d fo

cus

on e

vent

s,

furt

her w

ork

is b

eing

don

e to

ens

ure

that

this

is b

ette

r ca

ptur

ed in

follo

win

g ye

ars

as w

ell a

s a

brea

kdow

n of

ev

ent i

nfor

mat

ion

such

as

type

and

loca

tion

of e

vent

.

Not

abl

e to

be

repo

rted

Not

form

ally

mea

sure

d du

e to

ope

ratio

nal

chan

ges

flow

ing

from

the

orga

nisa

tiona

l res

truc

ture

.

385

Div

ersi

ty o

f eve

nts

- rig

ht ty

pe, m

ix a

nd

num

ber (

perc

eptio

n)

Per

cent

age

of re

side

nts

that

are

sat

isfie

d w

ith th

e nu

mbe

r and

var

iety

of

even

ts in

Tau

rang

a.

Dat

a S

ourc

e: T

CC

– a

nnua

l re

side

nts’

sur

vey

%In

crea

sing

Ach

ieve

d. 7

3%

of re

side

nts

are

satis

fied

with

ev

ents

and

74%

w

ith v

arie

ty

of e

vent

s in

Ta

uran

ga.

The

mea

sure

is b

ased

on

satis

fact

ion

with

eve

nts

in T

aura

nga

whi

ch m

ay

or m

ay n

ot b

e lo

cate

d in

the

Bay

cour

t fac

ility

. Th

e in

crea

se in

resi

dent

sa

tisfa

ctio

n is

ple

asin

g to

se

e gi

ven

the

incr

ease

d in

vest

men

t by

Cou

ncil

in

even

ts.

Not

ach

ieve

d.

66%

sat

isfie

d w

ith

the

num

ber o

f ev

ents

66

% s

atis

fied

with

the

varie

ty o

f ev

ents

.

Res

iden

ts s

how

ed le

ss

satis

fact

ion

both

with

the

num

ber a

nd d

iver

sity

of

even

ts o

vera

ll, h

owev

er th

e pe

rcep

tion

is in

crea

sing

th

at th

ere

is a

cul

tura

lly ri

ch

and

dive

rse

art s

cene

in

Taur

anga

City

, up

4% o

n la

st y

ear.

52%

- 0

6/07

A

ctua

l


BAYCOURTP

ER

FOR

MA

NC

E M

EA

SU

RE

S -

SE

RV

ICE

ME

AS

UR

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Indi

catio

n of

pa

rtic

ipat

ion

in a

rts,

cu

lture

and

leis

ure

even

ts p

rovi

ded

(fact

ual)

Bay

cour

t occ

upan

cy ra

tes*

*

Rep

orte

d ou

t of t

he

Ung

erbo

eck

syst

em, u

sing

nu

mbe

r of h

ours

that

the

venu

e is

occ

upie

d D

ata

Sou

rce:

TC

C

%46

%N

ot a

chie

ved

- 35

.50%

Th

is y

ear’s

occ

upan

cy

targ

et w

as n

ot a

chie

ved

due

to a

maj

or c

ance

llatio

n be

ing

rece

ived

with

sho

rt

notic

e (w

hich

effe

cts

the

abili

ty to

pro

gram

me

a ne

w

even

t with

in th

is ti

me

slot

) an

d th

e A

rts

Fest

ival

not

oc

curr

ing

in 2

014/

15 a

s it

is h

eld

once

eve

ry tw

o ye

ars.

Bay

cour

t con

tinue

to

form

rela

tions

hips

and

pa

rtne

rshi

ps w

ith la

rger

loca

l co

mm

unity

org

anis

atio

ns

to e

nsur

e co

ntin

ued

occu

panc

y by

this

sec

tor.

Not

ach

ieve

d -

42%

A p

leas

ing

incr

ease

in v

enue

oc

cupa

ncy

achi

evin

g th

e ba

selin

e ta

rget

. N

amel

y du

e to

the

occu

panc

y of

the

X S

pace

usa

ge u

p 50

0 ho

urs

on la

st y

ears

due

to n

ewly

in

trod

uced

pro

gram

min

g in

itiat

ives

.

42%

Indi

catio

n of

the

dive

rsity

of e

vent

s pr

ovid

ed (f

actu

al)

Even

t mix

at B

ayco

urt,

split

in

to p

erce

ntag

es o

f: (a

) You

th fo

cuss

ed e

vent

s (b

) Loc

al (n

ot-f

or-p

rofit

) ev

ents

(c

) Com

mer

cial

/ pr

ofes

sion

al e

vent

s D

ata

Sou

rce:

TC

C

%(a

) 33.

3%

(b

) 33.

3%

(c) 3

3.4%

Par

tially

ach

ieve

d

(a) 4

7% -

Ach

ieve

d

(b) 1

7% -

Not

ac

hiev

ed(c

) 35%

- A

chie

ved

The

redu

ctio

n in

the

Loca

l no

t-fo

r-pr

ofit e

vent

s is

m

ainl

y du

e to

a la

rge

loca

l co

mm

unity

org

anis

atio

ns

canc

ellin

g th

eir b

ooki

ng,

othe

rwis

e th

e fig

ures

wou

ld

bett

er a

lign

with

the

targ

ets.

Th

e co

mm

erci

al ta

rget

has

be

en a

chie

ved

with

slig

htly

m

ore

use

occu

rrin

g.

Par

tially

ach

ieve

d

(a

) 35.

9 %

(b

) 33.

2 %

(c

) 30.

8 %

A m

ore

even

mix

of

occu

panc

y th

is y

ear d

ue to

th

e Ta

uran

ga A

rts

Fest

ival

in

crea

sing

the

not-

for-

profi

t % a

nd C

omm

erci

al

prog

ram

med

act

ivity

in th

e X

Spa

ce.

(a) 2

8.7

(b) 3

3.8

(c) 3

7.5

Sat

isfa

ctio

n w

ith

Bay

cour

t as

a ve

nue

to h

ire (p

erce

ptio

n)

Per

cent

age

of B

ayco

urt

venu

e hi

rers

that

are

sa

tisfie

d w

ith th

e ve

nue.

D

ata

Sou

rce:

TC

C -

hire

rs’

surv

ey

Ave

rage

ra

ting

scor

e:

Incr

easi

ngA

chie

ved

100%

sat

isfa

ctio

n (7

0% v

ery

satis

fied

and

30%

sat

isfie

d)

whi

ch is

a v

ery

plea

sing

re

sult

and

alig

ns w

ell w

ith

anec

dota

l com

men

ts

rega

rdin

g ea

se o

f use

of

faci

lity

from

ven

ue h

irers

.

Ach

ieve

d -

aver

age

ratin

g of

Exc

elle

nt.

95%

Sat

isfie

d or

Exc

elle

nt

(75%

Exc

elle

nt, 2

0%

Sat

isfa

ctor

y)

5.06

ave

rage

sc

ore.

Sca

le is

: 2

= di

d no

t mee

t ex

pect

atio

ns

4 =

met

exp

ecta

tions

6

= ex

ceed

ex

pect

atio

ns

09/1

0 A

ctua

l


BAYCOURTLE

VE

LS O

F S

ER

VIC

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Pro

visi

on o

f B

ayco

urt s

ervi

ces

- qu

ality

of v

enue

(fa

ctua

l)

Bay

cour

t ach

ieve

s a

4-st

ar ra

ting

in th

e na

tiona

l Qua

lmar

k Ve

nues

A

sses

smen

t and

Gra

ding

. *

4-st

ar ra

ting

is ‘e

xcel

lent

, co

nsta

ntly

ach

ieve

s hi

gh

qual

ity le

vels

with

a w

ide

rang

e of

faci

litie

s an

d se

rvic

es’.

Dat

a S

ourc

e: Q

ualm

ark

Venu

es A

sses

smen

t

-A

chie

ved

Ach

ieve

dTh

e as

sess

men

t ind

icat

ed

that

Bay

cour

t was

at t

he to

p en

d of

the

scal

e fo

r a 4

-sta

r ra

ting

and

has

the

pote

ntia

l to

incr

ease

for n

ext y

ear’s

re

sults

.

Ach

ieve

dB

ayco

urt m

aint

aine

d its

Q

ualm

ark

4 st

ar ra

ting

with

no

con

cern

s ra

ised

.

Ach

ieve

d -

09/1

0 A

ctua

l

Pro

visi

on o

f eve

nt

assi

stan

ce s

ervi

ces

(fact

ual)

Num

ber o

f eve

nts

assi

sted

du

ring

the

year

via

the

even

ts p

lann

ing

one-

stop

-sh

op.

Dat

a S

ourc

e: T

CC

No.

420

Not

mea

sure

d.N

ot fo

rmal

ly m

easu

red

due

to o

pera

tiona

l ch

ange

s flo

win

g fro

m th

e or

gani

satio

nal r

estr

uctu

re.

Not

abl

e to

be

repo

rted

Not

form

ally

mea

sure

d du

e to

ope

ratio

nal

chan

ges

flow

ing

from

the

orga

nisa

tiona

l res

truc

ture

.

297

(97

at

Bay

cour

t)

Pro

visi

on o

f te

chni

cal s

uppo

rt

serv

ices

(fac

tual

)

Num

ber o

f eve

nts

that

re

ceiv

ed te

chni

cal s

uppo

rt

durin

g th

e ye

ar (l

ight

ing,

so

und

etc.

), ei

ther

at

Bay

cour

t or a

t oth

er

loca

tions

/ pr

ivat

e ev

ents

. D

ata

Sou

rce:

TC

C

No.

590

Not

mea

sure

d.N

o lo

nger

pro

vide

ext

erna

l te

chni

cal e

vent

sup

port

. A

ll B

ayco

urt e

vent

s us

e B

ayco

urt f

or te

chni

cal

serv

ices

.

Not

repo

rted

No

long

er p

rovi

de e

xter

nal

tech

nica

l eve

nt s

uppo

rt.

All

Bay

cour

t eve

nts

use

Bay

cour

t for

tech

nica

l se

rvic

es.

769

- 07

/08

Act

ual


OTH

ER

INTE

RE

STI

NG

STA

TIS

TIC

S

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Thro

ughp

ut

atte

ndan

ce a

t B

ayco

urt e

vent

s (fa

ctua

l)

Ave

rage

att

enda

nce

at

Bay

cour

t eve

nts,

spl

it in

to:

(a) Y

outh

focu

sed

even

ts.

(b) L

ocal

(not

-for

-pro

fit)

even

ts.

(c) C

omm

erci

al /

prof

essi

onal

eve

nts.

D

ata

Sou

rce:

TC

C

Targ

ets

not

requ

ired

Not

mea

sure

d.

Cur

rent

ly th

ere

is n

o fo

rmal

mea

sure

men

t of

this

, how

ever

futu

re

repo

rtin

g w

ill in

clud

e P

atro

n at

tend

ance

bro

ken

into

tic

kete

d at

tend

ance

and

no

n tic

kete

d at

tend

ance

at

Bay

cour

t giv

ing

an o

vera

ll P

atro

n at

tend

ance

ann

ually

at

Bay

cour

t. P

atro

n at

tend

ance

at B

ayco

urt

incl

udin

g no

n-tic

kete

d ev

ents

is a

ppro

xim

atel

y 47

,500

peo

ple

in B

ayco

urt i

n 20

14/1

5.

Not

abl

e to

be

repo

rted

Not

form

ally

mea

sure

d(a

) 211

(b

) 322

(c

) 393

BAYCOURT


ARTS AND HERITAGE

WHAT WE DOArts & Heritage contributes to the sense of community mana, pride and identity of this region by providing infrastructure for arts and culture.


• Manage the Tauranga Heritage Collection, not currently housed in a museum.

• Support the Tauranga Moana Museum Trust in museum planning.

• Help fund and support the Tauranga Art Gallery.

• Manage a relationship with Creative Tauranga to support arts and culture.


Art Exhibitions and Gallery Visits

The Tauranga Art Gallery hosted over 22 exhibitions from a variety of different artists. While there was a slight decrease in visitor numbers from last year, attendance levels are well above those required within the Statement of Intent (which outlines delivery expectations of this Council Controlled Organisation).

Tauranga Heritage Collection

There has been a significant increase in the number of website hits to the online museum collection. An additional 10 schools have been visited in the past year to connect the museum collection information with their local history subjects.

HOW DOES THIS AFFECT YOU?Facilitating arts activities have positive social and cultural benefits in our city. The limited access to the heritage collection means that the impacts are not as great as they could be.

KEY PROJECTSCelebrating the arts:

• Completion of the Hairy Maclary & Friends Tauranga Waterfront Sculpture Project.

• Developed a Creative Tauranga Writers Award.

• Delivery of two annual Acorn Foundation Creative Arts Awards.

Building and maintaining relationships within the Arts sector:

• Worked with the Tauranga Library on a Matariki exhibition held at Creative Tauranga.

• Worked with Parent to Parent Coastal BOP, Turning Point Trust and Avalon on providing exhibitions by those suffering from disability.

CITY VISION





ARTS & HERITAGETE

N Y

EA

R P

LA

N M

EA

SU

RE

S A

ND

LE

VE

L O

F S

ER

VIC

E

PE

RFO

RM

AN

CE

ME

AS

UR

ES

- A

CTI

VIT

Y O

UTC

OM

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Leve

l of c

ultu

ral

richn

ess

and

dive

rsity

(per

cept

ion)

Per

cent

age

of re

side

nts

that

agr

eed

that

ther

e is

a

cultu

rally

rich

and

div

erse

A

rts

scen

e in

Tau

rang

a ci

ty

Dat

a S

ourc

e: T

CC

ann

ual

resi

dent

s su

rvey

%R

etai

n at

50%

. (In

crea

se n

ot

antic

ipat

ed

due

to

Cou

ncil

polic

y di

rect

ion

and

inve

stm

ent

deci

sion

s)

Ach

ieve

d -

57%

Whi

le th

e pe

rcen

tage

has

re

mai

ned

unch

ange

d it

is s

till p

leas

ing

to s

ee a

n in

crea

se fr

om th

e 20

04

base

line

info

rmat

ion.

Ach

ieve

d -

57%

This

slig

ht in

crea

se is

pl

easi

ng a

nd re

flect

s, s

ince

th

e ba

selin

e su

rvey

, a le

vel

of re

side

nt s

atis

fact

ion

with

Ta

uran

ga h

avin

g a

cultu

rally

ric

h an

d di

vers

e ar

ts s

cene

.

48%

(2

004

surv

ey)

PE

RFO

RM

AN

CE

ME

AS

UR

ES

- S

ER

VIC

E M

EA

SU

RE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Leve

l of s

atis

fact

ion

with

ser

vice

pro

vide

d (p

erce

ptio

n)

Per

cent

age

of u

sers

that

are

sa

tisfie

d w

ith th

e op

erat

ion

of, a

nd in

form

atio

n av

aila

ble

at, t

he in

form

atio

n hu

b (C

reat

ive

Taur

anga

offi

ce

and

web

link

s)

Dat

a S

ourc

e: C

reat

ive

Taur

anga

- a

nnua

l cu

stom

ers’

sur

vey

%99

% e

ach

for

serv

ice

and

avai

labi

lity

Info

rmat

ion

not

avai

labl

e.N

o su

rvey

und

erta

ken

in

14/1

5.N

ot a

chie

ved

- 62

% o

f re

spon

dent

s ra

ted

Cre

ativ

e Ta

uran

ga

‘abo

ve a

vera

ge’ o

n th

is m

easu

re.

Ther

e w

as a

low

retu

rn o

n th

e su

rvey

- 1

539

peop

le

wer

e in

vite

d vi

a em

ail t

o pa

rtic

ipat

e in

the

surv

ey a

nd

only

149

resp

onse

s w

ere

rece

ived

.

100%

. Sur

veys

w

ere

sent

to 1

20

user

s of

Cre

ativ

e Ta

uran

ga s

ervi

ces

and

63 re

spon

ses

wer

e re

ceiv

ed -

06

/07

Act

ual

Acc

essi

bilit

y of

M

useu

m C

olle

ctio

n (fa

ctua

l)

Num

ber o

f ses

sion

s on

the

Mus

eum

web

site

eac

h ye

ar.

Dat

a S

ourc

e: T

CC

No.

Incr

easi

ng

over

tim

eA

chie

ved

- 17

,275

se

ssio

ns17

,275

ses

sion

s an

d 45

8,40

1 w

ebsi

te h

its.

The

site

con

tinue

s to

be

a va

luab

le to

ol fo

r pro

vidi

ng

acce

ss to

the

Han

ds o

n Ta

uran

ga le

ndin

g co

llect

ion

as w

ell a

s th

e Ta

uran

ga

herit

age

prim

ary

colle

ctio

n.

Ach

ieve

d -

17,0

98

sess

ions

and

36

1,79

5 pa

ge-h

its

for t

he y

ear.

The

web

site

con

tinue

s to

be

a va

luab

le to

ol

prov

idin

g ac

cess

to

the

Han

ds o

n Ta

uran

ga

educ

atio

n pr

ogra

mm

e an

d th

e Ta

uran

ga H

erita

ge

Col

lect

ion.

Tra

ffic

to th

e w

ebsi

te h

as a

lmos

t dou

bled

fro

m th

e pr

evio

us y

ear a

nd

sess

ions

on

the

site

hav

e m

ore

than

dou

bled

.

3,28

8 vi

sito

rs a

nd

4,69

0 w

eb-h

its fo

r si

x m

onth

per

iod

- 09

/10

actu

al


ARTS & HERITAGELE

VE

LS O

F S

ER

VIC

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Acc

essi

bilit

y of

m

useu

m c

olle

ctio

n (fa

ctua

l)

Per

cent

age

of th

e M

useu

m

colle

ctio

n av

aila

ble

to v

iew

on

the

web

site

. D

ata

Sou

rce:

TC

C

No.

Incr

easi

ng

over

tim

eA

chie

ved

- 10

%Tr

ansf

er o

f new

imag

es to

th

e H

erita

ge C

olle

ctio

n si

te

wer

e ac

hiev

ed b

y up

datin

g ol

der i

mag

es w

ith n

ew

imag

es, k

eepi

ng w

ithin

the

capa

city

allo

cate

d to

the

web

site

.

Ach

ieve

d -

7%Th

e im

age

galle

ries

whi

ch

disp

lay

the

Her

itage

C

olle

ctio

n ar

e at

cap

acity

for

com

fort

able

vis

itor v

iew

ing.

Im

ages

are

now

bei

ng

upda

ted.

2.90

% -

09/

10

Act

ual

Acc

essi

bilit

y of

m

useu

m c

olle

ctio

n (fa

ctua

l)

Num

ber o

f sch

ools

vis

ited

to p

rovi

de e

duca

tion

prog

ram

mes

eac

h ye

ar, a

nd

the

num

ber o

f ite

ms

loan

ed

to th

ose

scho

ols.

D

ata

Sou

rce:

TC

C

No.

16 s

choo

ls.

Ste

adily

in

crea

sing

lo

ans

Ach

ieve

d -

32

sch

ools

32 s

choo

ls u

sing

the

loan

ed o

bjec

ts fr

om th

e ed

ucat

ion

colle

ctio

n, w

ith a

co

rres

pond

ing

incr

ease

in

the

num

ber o

f ite

ms

loan

ed.

Ach

ieve

d -

22

scho

ols.

Not

ac

hiev

ed -

457

ite

ms

loan

ed.

New

teac

hers

are

join

ing

on a

n al

mos

t wee

kly

basi

s.

Effo

rts

have

bee

n m

ade

to

supp

ly a

n in

crea

sing

num

ber

of re

sour

ces

that

sup

port

th

e ob

ject

s an

d ‘g

uest

sp

eaki

ng’ b

ooki

ngs

are

incr

easi

ng.

12 s

choo

ls

regi

ster

ed -

09/

10

Act

ual

Pro

visi

on o

f ex

hibi

tions

(fac

tual

)R

ange

of s

peci

al e

xhib

ition

s he

ld a

t the

Art

Gal

lery

eac

h ye

ar

Dat

a S

ourc

e: A

rt G

alle

ry

Trus

t

No.

Nar

rativ

e re

port

Ach

ieve

d.

Twen

ty-t

wo

exhi

bitio

ns w

ere

host

ed, i

nclu

ding

: •

Bla

ck R

ainb

ow: H

e K

orer

o •

Terr

y S

trin

g: L

ands

cape

of

the

Hea

d •

Rob

ley/

Gat

e P

a: A

Las

ting

Lega

cy

• A

rt10

1: A

Beg

inne

r’s G

uide

•

Bur

ton

Bro

ther

s: In

noce

nts

Abr

oad/

Te P

apa

• M

iles

Art

Aw

ards

201

5

• Jo

hn B

ella

ny: J

ohn

and

Julie

t •

Ian

Sco

tt: W

orks

from

the

Wal

lace

Tru

st C

olle

ctio

n 19

96-1

998

• TA

G C

olle

ctio

n W

orks

: G

ifted

•

Euan

McL

eod:

The

Pai

nter

in

the

Pai

ntin

g

Ach

ieve

d.

The

varie

ty o

f exh

ibiti

ons

incl

uded

: C

orru

gatio

ns,

Mira

nda

Par

kes

(WH

OP

PER

), G

ate

Pa,

Num

ber O

ne F

ield

P

unis

hmen

t, D

ave

Roy

(A

NZA

C) a

nd W

haka

whi

ti ar

ia: t

rans

mis

sion

s an

d B

ig

Wav

e A

otea

roa.

Aga

in th

is

dem

onst

rate

s th

e va

riety

of

exhi

bitio

ns h

eld

thro

ugho

ut

the

year

.

17, o

ne m

ore

than

th

e fu

ll ye

ar ta

rget

of

16

spec

ial

exhi

bitio

ns.

Gal

lery

ope

n fo

r ni

ne m

onth

s (n

ot

a fu

ll ye

ar) -

07/

08

Act

ual

Fund

ing

sour

ces

(fact

ual)

Leve

l of o

pera

tiona

l fun

ding

ge

nera

ted

from

sou

rces

ot

her t

han

rate

s D

ata

Sou

rce:

Art

Gal

lery

Tru

st

%A

t lea

st 2

0%A

chie

ved.

28.

58%

W

hile

slig

htly

bel

ow la

st

year

s re

sult,

this

is s

till

abov

e th

e 20

% ta

rget

.

Ach

ieve

d -

29%

This

figu

re e

xclu

des

gifts

m

ade

to th

e co

llect

ion.

21%

Gal

lery

ope

n fo

r nin

e m

onth

s (n

ot a

full

year

) -

07/0

8 A

ctua

l


OTH

ER

INTE

RE

STI

NG

STA

TIS

TIC

S

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Thro

ughp

ut -

visi

tors

(fa

ctua

l)N

umbe

r of v

isito

rs to

the

Art

G

alle

ry e

ach

year

D

ata

Sou

rce:

Art

Gal

lery

Tr

ust

No.

No

targ

ets

requ

ired

66,2

70Th

is y

ear s

ees

a sl

ight

de

crea

se in

vis

itor n

umbe

rs

from

the

prev

ious

yea

r. T

he

num

ber o

f vis

itors

is w

ell

abov

e th

e S

tate

men

t of

Inte

nt ta

rget

of 5

5,00

0 (T

his

sets

out

Cou

ncil’

s de

liver

y re

quire

men

ts o

f thi

s C

ounc

il C

ontr

olle

d O

rgan

isat

ion)

.

68,8

72Th

is is

an

8,00

0 in

crea

se

on th

e pr

evio

us y

ear.

Not

e th

at th

is d

oesn

’t ta

ke in

to

acco

unt a

ll th

e pe

ople

who

ha

ve s

een

Taur

anga

Art

G

alle

ry e

xhib

ition

s at

oth

er

venu

es (t

here

hav

e be

en

3 on

tour

). T

his

num

ber

refle

cts

visi

tors

to th

e G

alle

ry p

lus

outr

each

.

50,3

27 G

alle

ry

open

for n

ine

mon

ths

(not

a

full

year

) - 0

7/08

A

ctua

l

LEV

ELS

OF

SE

RV

ICE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Acc

essi

bilit

y of

in

form

atio

n hu

b (fa

ctua

l)

Ope

ning

hou

rs o

f in

form

atio

n hu

b (C

reat

ive

Taur

anga

offi

ce a

spec

t) D

ata

Sou

rce:

Cre

ativ

e Ta

uran

ga

Nar

rativ

eO

pen

6 da

ys

per w

eek

(exc

ludi

ng

publ

ic

holid

ays)

w

hen

the

Cre

ativ

e Ta

uran

ga

offic

e is

ope

n

Not

ach

ieve

d.

Ope

ning

hou

rs a

re

5 da

ys p

er w

eek.

Ope

ning

hou

rs o

f 5 d

ays

per w

eek

is c

onsi

sten

t w

ith th

e C

reat

ive

Taur

anga

R

elat

ions

hip

Agr

eem

ent w

ith

Taur

anga

City

Cou

ncil.

Not

ach

ieve

d.

Ope

ning

hou

rs a

re

5 da

ys p

er w

eek.

Ope

ning

hou

rs o

f 5 d

ays

per w

eek

is c

onsi

sten

t w

ith th

e C

reat

ive

Taur

anga

R

elat

ions

hip

Agr

eem

ent w

ith

Taur

anga

City

Cou

ncil.

8.45

am to

4.4

5pm

fiv

e da

ys p

er

wee

k, 4

9 w

eeks

pe

r yea

r. Th

e in

form

atio

n hu

b is

ope

n w

hen

the

Cre

ativ

e Ta

uran

ga

offic

e is

ope

n.

It w

as c

lose

d fo

r thr

ee w

eeks

du

ring

Dec

embe

r 06

/Jan

uary

07

- 06

/07

Act

ual

ARTS & HERITAGE


LOCAL AREA REVITALISATION

WHAT WE DOTo ensure that the Tauranga City Centre is the vibrant commercial, cultural and civic heart of the sub-region, and to ensure that neighbourhood centres are strong and vibrant commercial, cultural and community hubs that provide for the needs of people living, working and visiting them.

City Centre Revitalisation

• Shifting the City Centre from a period of consolidation to growth by recognising the strategic importance of having a strong city centre.

• Assist the City Centre Action Group in cross-organisational projects and initiatives to collectively advocate for the delivery of the City Centre Strategy.

Neighbourhood Planning

• Develop community planning documents and implementation plans that respond to community concerns and need for change in particular geographic areas.

• These plans detail how communities would like their neighbourhood to look and feel within a 5-10 year time period and ensure that Council are maintaining partnerships with local communities.

Neighbourhood Centre Upgrades

• Investing in revitalisation projects that focus on the built form, structures, places, spaces and networks within a neighbourhood centre.

HOW DOES THIS AFFECT YOU?A strong City Centre will have positive effects on community wellbeing, particularly economic, social and cultural wellbeing. This activity focuses on creating a centre that people are proud of and that they want to visit, do business in, and invest in, so that the City Centre becomes the cultural, commercial and civic heart of Tauranga. Investing in improving neighbourhood centres also contributes positively to community wellbeing in a local sense.

KEY PROJECTSCouncil did not complete any major redevelopment projects in the 2014/2015 year in the City Centre.


Commercial and Cultural Heart of the sub-region

There is an increase of 88 businesses employing 10 less employees than in the previous year. Work completed by Martin Jenkins in 2014 also showed an increase in the value of activity in the city centre. Combined, business numbers and employee numbers show an increase in value of activity in the city centre.

City Centre Strategy actions

• The Tertiary Campus Project reached a significant milestone with the signing of the Heads of Agreement.

• Private sector development of Trustpower commenced, this brings a major corporate business with over 400 employees into the City Centre in early 2016.

• An exclusive right was granted to a developer over a key Council owned City Centre site.

• Work on Masonic Park and the Waterfront Crossing were completed.

CITY VISION








2014/2015Actual$000’s

2014/2015Budget$000’s

2014/2015Variance


Waterfront redevelopment 238 150 (88) $44K was carried forward from 2013/14 year. The remainder of variance is a slight overspend to complete Hairy Maclary project.


LOCAL AREA REVITALISATIONP

ER

FOR

MA

NC

E M

EA

SU

RE

S -

SE

RV

ICE

ME

AS

UR

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Deg

ree

to w

hich

th

e ci

ty c

entr

e is

th

e co

mm

erci

al a

nd

cultu

ral h

eart

of t

he

sub-

regi

on

(per

cept

ion)

Per

cent

age

of re

side

nts

that

ag

ree

that

the

Taur

anga

city

ce

ntre

is th

e co

mm

erci

al

and

cultu

ral h

eart

of t

he

wes

tern

Bay

of P

lent

y ar

ea

Dat

a S

ourc

e: B

OP

RC

com

mun

ity

outc

omes

sur

vey

(thre

e ye

arly

)

%N

ot m

easu

red

Not

ach

ieve

d -

66%

Hol

ding

from

pre

viou

s ye

ar.

Dev

elop

men

ts o

ccur

ring

in n

ext 1

2 m

onth

s lik

ely

to

have

a p

ositi

ve in

fluen

ce o

n th

is m

easu

re.

Not

ach

ieve

d -

67%

This

is a

7%

dro

p si

nce

2012

-201

3. O

ver t

he p

ast

year

ther

e ha

ve b

een

som

e si

gnifi

cant

com

mer

cial

de

velo

pmen

ts o

utsi

de th

e ci

ty c

entr

e. F

or e

xam

ple

the

com

mer

cial

dev

elop

men

t ar

ound

11t

h A

venu

e. T

his

may

hav

e ha

d an

influ

ence

on

this

mea

sure

.

77%

(200

6 S

urve

y)

- 06

/07

Act

ual

Deg

ree

to w

hich

th

e ci

ty c

entr

e is

th

e co

mm

erci

al a

nd

cultu

ral h

eart

of t

he

sub-

regi

on

and

whe

ther

ther

e ar

e m

ore

peop

le,

mor

e of

ten,

sta

ying

lo

nger

in th

e ci

ty

cent

re

(fact

ual)

Siz

e of

the

resi

dent

ial,

reta

il an

d of

fice-

base

d in

dust

ries

in th

e ci

ty

cent

re (w

ith c

omm

ent

on m

ajor

dev

elop

men

ts)

D

ata

Sou

rce:

Sta

tistic

s N

Z

%In

crea

seA

chie

ved

- S

tatis

tics

NZ

figur

es s

how

2,0

71

busi

ness

es in

the

wid

er c

ity c

entr

e em

ploy

ing

10,7

60

empl

oyee

s.

This

is a

n in

crea

se o

f 88

busi

ness

es e

mpl

oyin

g 10

le

ss e

mpl

oyee

s th

an in

th

e pr

evio

us y

ear.

Wor

k co

mpl

eted

by

Mar

tin

Jenk

ins

in 2

014

also

sh

owed

an

incr

ease

in th

e va

lue

of a

ctiv

ity in

the

city

ce

ntre

. Com

bine

d, b

usin

ess

num

bers

, em

ploy

ee

num

bers

and

val

ue o

f ac

tivity

sho

w a

n in

crea

se in

va

lue

of a

ctiv

ity in

the

city

ce

ntre

.

Ach

ieve

d -

1,98

3S

tatis

tics

NZ

figur

es s

how

1,

983

busi

ness

es in

the

wid

er c

ity c

entr

e em

ploy

ing

10,7

70 e

mpl

oyee

s. T

his

is a

sl

ight

incr

ease

in b

usin

esse

s an

d a

slig

ht d

ecre

ase

in

empl

oyee

num

bers

.

1,02

8 of

fice

base

d bu

sine

sses

=

17%

of c

ity

shar

e, 4

31 re

tail

base

d bu

sine

sses

(in

clud

ing

acco

mm

odat

ion,

ca

fes

and

rest

aura

nts)

= 3

1%

of c

ity s

hare

(07/

08

first

yea

r of a

ctua

l)

0 re

side

ntia

l bu

ildin

g pe

rmits

=

0% o

f city

sha

re -

07

/08

Act

ual

Whe

ther

we’

re

gett

ing

mor

e pe

ople

, m

ore

ofte

n, s

tayi

ng

long

er in

the

city

ce

ntre

(fa

ctua

l)

Ped

estr

ian

coun

ts a

t a

num

ber o

f loc

atio

ns a

roun

d th

e Ta

uran

ga c

ity c

entr

e

D

ata

Sou

rce:

Pro

pert

y In

stitu

te o

f NZ

repo

rt

(ann

ual)

No.

Incr

ease

Info

rmat

ion

not

avai

labl

e.P

edes

tria

n co

unts

wer

e no

t un

dert

aken

by

the

Pro

pert

y In

stitu

te fo

r 201

4/15

.

Not

ach

ieve

d -

10,3

14Th

is is

a d

ecre

ase

of 2

2%

sinc

e th

e la

st m

easu

rem

ent

in 2

011.

Tota

l 12,

090

mea

sure

d at

five

si

tes,

bei

ng: 3

7, 6

1 an

d 10

9 D

evon

port

R

oad,

28

Gre

y S

tree

t and

41

Eliz

abet

h S

tree

t -

07/0

8 A

ctua

l

TE

N Y

EA

R P

LA

N M

EA

SU

RE

S A

ND

LE

VE

L O

F S

ER

VIC

E


PE

RFO

RM

AN

CE

ME

AS

UR

ES

- S

ER

VIC

E M

EA

SU

RE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Econ

omic

ben

efit

from

eve

nts

(fa

ctua

l)

Ran

ge a

nd n

umbe

r of

sign

ifica

nt e

vent

s or

ac

tiviti

es p

rovi

ded

in th

e ci

ty c

entr

e, a

nd e

stim

ated

pa

rtic

ipat

ion

in /

atte

ndan

ce

at th

em.

D

ata

Sou

rce:

TC

C

No.

Incr

ease

Ach

ieve

dTh

ere

cont

inue

s to

be

a w

ide

rang

e of

eve

nts

unde

rtak

en in

the

City

C

entr

e, th

is in

clud

es

Nat

iona

l Jaz

z Fe

stiv

al, B

oat

Expo

and

Wat

er F

estiv

al,

New

Yea

rs E

ve a

nd th

e

Wat

erfro

nt F

estiv

al.

Ach

ieve

d.Th

ere

cont

inue

s to

be

a w

ide

rang

e of

eve

nts

unde

rtak

en

in th

e C

ity C

entr

e, th

is

incl

udes

Nat

iona

l Jaz

z Fe

stiv

al, B

oat E

xpo

and

Wat

er F

estiv

al, A

ccel

erat

ion

on W

ater

Fes

tival

of S

peed

, N

ew Y

ears

Eve

, W

ater

front

Fe

stiv

al,

AS

B W

omen

’s

Wal

k fo

r Bre

ast C

ance

r,

Chr

istm

as C

arol

s, T

he

Cla

ssic

Hits

Win

ery

Tour

, P

lay

in th

e ba

y -

Fulto

n H

ogan

Cha

lleng

e, S

tran

ded

Sun

days

.

New

Yea

rs E

ve

2007

- 2

008,

Jaz

z Fe

stiv

al, E

aste

r 20

08, H

ydro

Pla

ne

Boa

ts, l

ate

2008

-

07/0

8 A

ctua

l

Whe

ther

we’

re

gett

ing

mor

e pe

ople

, m

ore

ofte

n, s

tayi

ng

long

er in

the

city

ce

ntre

(p

erce

ptio

n)

Per

cent

age

of re

side

nts

that

fe

el s

afe

durin

g th

e da

y an

d af

ter d

ark

in th

e ci

ty c

entr

e.

D

ata

Sou

rce:

TC

C a

nnua

l re

side

nts

surv

ey

%In

crea

seN

ot a

chie

ved

- 92

% d

urin

g da

y an

d 43

% a

t nig

ht.

This

is a

slig

ht d

ecre

ase

from

last

yea

r’s re

sults

.A

chie

ved

- 93

%93

% o

f peo

ple

feel

saf

e du

ring

the

day.

A 1

%

incr

ease

from

201

2-20

13.

48%

feel

saf

e af

ter d

ark,

th

is is

a 1

0% in

crea

se fr

om

2012

-201

3.

96%

feel

saf

e du

ring

the

day.

49

% fe

el s

afe

afte

r da

rk. (

Qua

lity

of

Life

Sur

vey,

200

6)

(06/

07 A

ctua

l)

That

the

City

C

entr

e S

trat

egy

is

bein

g im

plem

ente

d (fa

ctua

l)

Cou

ncil-

led

actio

ns in

the

City

Cen

tre

Str

ateg

y ar

e be

ing

impl

emen

ted

(with

an

expl

anat

ion

of th

e ke

y th

ings

ac

tione

d, a

nd re

ason

s fo

r no

t doi

ng th

ings

that

wer

e pl

anne

d fo

r thi

s ye

ar)

-C

ontin

ue to

im

plem

ent

Ach

ieve

dTh

e Te

rtia

ry C

ampu

s P

roje

ct

reac

hed

a si

gnifi

cant

m

ilest

one

with

the

sign

ing

of th

e H

eads

of A

gree

men

t. P

rivat

e se

ctor

dev

elop

men

t of

Tru

stpo

wer

com

men

ced,

th

is b

rings

a m

ajor

cor

pora

te

busi

ness

with

ove

r 400

em

ploy

ees

into

the

City

C

entr

e in

ear

ly 2

016.

An

excl

usiv

e rig

ht w

as g

rant

ed

to a

dev

elop

er o

ver a

key

C

ounc

il ow

ned

City

Cen

tre

site

. Wor

k on

Mas

onic

Par

k an

d th

e W

ater

front

Cro

ssin

g w

ere

com

plet

ed.

Ach

ieve

dTh

e W

ater

front

cro

ssin

g at

M

ason

ic P

ark,

Mas

onic

Par

k up

grad

e an

d ra

tiona

lisat

ion

of T

he S

tran

d fu

rnitu

re

wer

e co

mm

ence

d du

ring

2013

-201

4. C

ounc

il al

so

activ

ely

wor

ked

on th

e H

otel

P

roje

ct -

with

out s

ucce

ss

in th

is p

erio

d. T

he T

ertia

ry

Cam

pus

Pro

ject

pro

gres

sed

with

a k

ey d

ecis

ion

mad

e to

su

ppor

t the

pro

ject

thro

ugh

the

prov

isio

n of

land

.

6% c

ompl

eted

and

15

% s

tart

ed. 6

of

the

16 C

ity C

entr

e C

atal

yst a

ctio

ns

are

bein

g ac

tivel

y im

plem

ente

d. T

he

City

Cen

tre

Inte

rim

Impl

emen

tatio

n S

teer

ing

Gro

up is

ac

tive.

The

Dis

tric

t P

lan

Rev

iew

w

ork

is d

eliv

erin

g th

e re

gula

tory

fr

amew

ork

revi

ew

and

the

built

form

he

ight

revi

ew. T

he

Loca

l Are

a P

arki

ng

Man

agem

ent P

lan

is b

eing

fina

lised

. Th

e S

tran

d N

ight

M

anag

emen

t P

lan,

dev

elop

ed

in p

artn

ersh

ip

with

the

Pol

ice,

Li

cens

ee h

olde

rs

and

othe

rs h

as

been

ado

pted

by

Cou

ncil

(07/

08

Act

ual)



PE

RFO

RM

AN

CE

ME

AS

UR

ES

- S

ER

VIC

E M

EA

SU

RE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

That

the

exis

ting

neig

hbou

rhoo

d pl

ans

are

bein

g im

plem

ente

d an

d m

onito

red

(fact

ual)

Impl

emen

tatio

n of

the

Gre

erto

n N

eigh

bour

hood

P

lan

is m

onito

red

and

repo

rted

eve

ry th

ree

year

s.

* T

his

incl

udes

bot

h TC

C-

led

actio

ns a

nd a

ctio

ns le

d by

oth

er a

genc

ies.

**N

o fu

rthe

r nei

ghbo

urho

od p

lans

ha

ve b

een

iden

tified

for

deve

lopm

ent a

t thi

s tim

e

-A

chie

ved

Not

mea

sure

d in

20

14/1

5.N

ot m

easu

red

in 2

014/

2015

. N

ot m

easu

red

in

2013

/201

4.N

ot m

easu

red

Ach

ieve

d (0

7/08

A

ctua

l)



ECONOMIC DEVELOPMENT

WHAT WE DOThis activity works towards having a thriving, growing, diverse and sustainable economy, as well as facilitating sustainable tourism. This activity has two main focuses, Economic Development and Tourism.

Economic Development

• Focuses on building a vibrant economy with a strong commercial sector that retains and attracts talented, skilled and creative people.

• Facilitates infrastructure to ensure economic development is not constrained.

• Facilitates initiatives and development which bring a competitive advantage and attract skills.

• Supports tertiary education and research.

• Supports Maori economic development.

Tourism

• Manages tourism to encourage tourism growth and expenditure in the city and the wider region.

• Develops new tourism products (attractions and activities).

• The two primary markets are the free and independent travellers, and the domestic North Island market.

HOW DOES THIS AFFECT YOU?A strong economy and a sustainable tourism strategy create employment and business opportunities and support the overall economic wellbeing and prosperity of the city.

CITY VISION





KEY PROJECTS• Establishment of WNT Ventures consortium, securing

investment from Callaghan Innovation. • Heads of Terms have been signed for the new University of

Waikato campus in the city centre.• Site development and marketing has begun at Sulphur

Point on the new Marine Precinct.


Enabling business growth

The number of businesses in the city grew by 2.6%

Effectiveness of promoting Tauranga as a quality destination for visitors

Tourism expenditure grew 4.6%.

The measures signal a positive trend as the economy has been strong in 2014-15. Note that we now have access to better statistical information and have revised most of the indictors for the 2015-25 Long Term Plan.


ECONOMIC DEVELOPMENTTE

N Y

EA

R P

LA

N M

EA

SU

RE

S A

ND

LE

VE

L O

F S

ER

VIC

E

PE

RFO

RM

AN

CE

ME

AS

UR

ES

- A

CTI

VIT

Y O

UTC

OM

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Enab

ling

busi

ness

gr

owth

(fac

tual

)To

tal a

nd a

vaila

ble

(vac

ant)

indu

stria

l lan

d, a

nd in

crea

se

each

yea

r. D

ata

Sou

rce:

TC

C -

In

dust

rial L

and

Sur

vey

Ha

No

sign

ifica

nt

incr

ease

Ach

ieve

d.

Vaca

nt =

406

ha

Tota

l = 8

96ha

21

0.5

hect

ares

of P

ort

Indu

stry

zon

ed la

nd o

f whi

ch

8.49

hec

tare

s (o

r 4.0

%) w

as

vaca

nt.

Ach

ieve

d.

898.

07 h

ecta

res

(57.

46 h

a le

ss

than

201

1) o

f ge

nera

l ind

ustr

ial

zone

d la

nd

(com

pris

ed o

f th

e In

dust

ry

Zone

, Tau

riko

Indu

stry

Zon

e an

d P

apam

oa E

ast

Empl

oym

ent Z

one)

w

ith 3

95.3

7 ha

of

this

cla

ssifi

ed a

s va

cant

(57.

23 h

a le

ss th

an 2

011)

. 19

3.99

ha

of P

ort

Indu

stry

zon

e ha

s be

en id

entifi

ed

(30.

49 h

a m

ore

than

201

1) w

ith

7.13

hec

tare

s of

th

is c

lass

ified

as

Vaca

nt (t

his

area

of

Vac

ant l

and

was

pr

evio

usly

zon

ed

gene

ral i

ndus

tria

l zo

ne in

201

1 su

rvey

).

Ove

rall

26.7

7 le

ss

hect

ares

of g

ener

al

Indu

stria

l and

Por

t In

dust

ry z

oned

la

nd th

an 2

011,

an

d 64

.36

ha le

ss

Vaca

nt la

nd.

The

Indu

stria

l Lan

d S

urve

y R

epor

t is

a bi

enni

al re

port

la

st p

ublis

hed

in A

ugus

t 20

13.

Sin

ce th

e re

leas

e of

the

2011

repo

rt a

num

ber o

f zo

ning

cha

nges

pro

pose

d vi

a th

e C

ity P

lan

revi

ew

proc

ess

have

now

bee

n co

nfirm

ed. T

his

has

resu

lted

in a

redu

ctio

n in

the

zone

d in

dust

rial a

rea

as a

num

ber

of fo

rmer

Indu

stria

l zon

ed

site

s ha

ve b

een

rezo

ned

to

Spe

cial

Use

Zon

e -

Bay

park

, P

ort I

ndus

try,

Con

serv

atio

n,

Com

mer

cial

, Res

erve

, or

Roa

d zo

ning

s. T

he im

pact

of

thes

e ch

ange

s is

out

lined

in

the

2013

/14

resu

lts c

olum

n.

Whi

le th

e ar

ea o

f Por

t In

dust

ry z

one

was

not

ed

in th

e 20

11 R

epor

t (th

en

calle

d P

ort B

usin

ess

zone

) it

was

not

sur

veye

d as

m

ost o

f the

Zon

e w

as

inac

cess

ible

beh

ind

the

Por

t sec

urity

fenc

e. F

rom

20

13 P

ort I

ndus

try

land

w

ill b

e su

rvey

ed a

s a

larg

e pr

opor

tion

of th

is Z

one

is

now

acc

essi

ble

and

the

aeria

ls c

an b

e up

date

d m

ore

frequ

ently

if re

quire

d, th

ough

th

e re

sults

will

be

repo

rted

se

para

tely

from

the

gene

ral

indu

stria

l are

as re

cogn

isin

g th

e di

ffere

nt n

atur

e of

the

Por

t Ind

ustr

y zo

ne.

Tota

l = 5

95 h

a A

vaila

ble

= 10

3 ha


ECONOMIC DEVELOPMENTP

ER

FOR

MA

NC

E M

EA

SU

RE

S -

AC

TIV

ITY

OU

TCO

ME

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Leve

l of i

ncre

ase

in

wag

e le

vels

(fac

tual

)A

vera

ge w

eekl

y ho

useh

old

inco

me

leve

ls in

Wes

tern

B

ay o

f Ple

nty

sub-

regi

on

as a

per

cent

age

of th

e N

ew

Zeal

and

aver

age

(this

is a

pr

oxy

for s

kill

leve

ls)

Dat

a S

ourc

e: I

nfom

etric

s

%In

crea

sing

92%

The

resu

lt fo

r 201

4/15

is

92%

. Th

ere

are

no re

sults

fro

m 2

013/

14 to

com

pare

th

is a

gain

st to

det

erm

ine

whe

ther

the

‘incr

easi

ng’

targ

et h

as b

een

met

. A

lso

the

2014

/15

resu

lts is

so

urce

d fro

m In

fom

etric

s an

d sh

ould

not

be

com

pare

d w

ith th

e 20

04-0

5 ba

selin

e as

the

sour

ce o

f da

ta is

diff

eren

t.

Res

ults

not

av

aila

ble

this

fin

anci

al y

ear

as c

urre

ntly

re-

com

mis

sion

ing

the

gath

erin

g of

m

ore

appr

opria

te

stat

istic

s to

m

easu

re e

cono

mic

gr

owth

.

86%

Leve

l of g

row

th o

f th

e ci

ty’s

eco

nom

ic

base

(fac

tual

)

Ann

ual g

row

th in

gro

ss

dom

estic

pro

duct

(GD

P)*

per T

aura

nga

resi

dent

. *

Gro

ss d

omes

tic p

rodu

ct

can

be d

escr

ibed

as

the

tota

l am

ount

of w

ealth

ge

nera

ted

by a

ll bu

sine

sses

in

the

city

D

ata

Sou

rce:

Inf

omet

rics

%In

crea

sing

Ach

ieve

d

2.65

% (g

row

th in

G

DP

/cap

ita)

The

resu

lt fo

r 201

4/15

is

2.6

5%. T

his

resu

lt is

so

urce

d fro

m In

fom

etric

s an

d sh

ould

not

be

com

pare

d w

ith th

e 20

04-0

5 ba

selin

e as

the

sour

ce o

f da

ta is

diff

eren

t.

Res

ults

not

av

aila

ble

this

fin

anci

al y

ear

as c

urre

ntly

re-

com

mis

sion

ing

the

gath

erin

g of

m

ore

appr

opria

te

stat

istic

s to

m

easu

re e

cono

mic

gr

owth

.

3.80

%

Indi

catio

n th

at th

e ci

ty’s

eco

nom

ic

base

is b

road

enin

g (fa

ctua

l)

Expo

rts

as a

per

cent

age

of

tota

l eco

nom

ic o

utpu

t D

ata

Sou

rce:

Info

met

rics

%In

crea

sing

21%

The

resu

lt fo

r 201

4/15

is

21%

. Th

ere

are

no re

sults

fro

m 2

013/

14 to

com

pare

th

is a

gain

st to

det

erm

ine

whe

ther

the

‘incr

easi

ng’

targ

et h

as b

een

met

. A

lso

the

2014

/15

resu

lts is

so

urce

d fro

m In

fom

etric

s an

d sh

ould

not

be

com

pare

d w

ith th

e 20

04-0

5 ba

selin

e as

the

sour

ce o

f da

ta is

diff

eren

t.

Res

ults

not

av

aila

ble

this

fin

anci

al y

ear

as c

urre

ntly

re-

com

mis

sion

ing

the

gath

erin

g of

m

ore

appr

opria

te

stat

istic

s to

m

easu

re e

cono

mic

gr

owth

.

52.3

% (J

uly

2006

) Sou

rce:

A

PR

Con

sulta

nts

Sm

art E

cono

my

Mon

itorin

g R

epor

t -

06/0

7 A

ctua

l


ECONOMIC DEVELOPMENTP

ER

FOR

MA

NC

E M

EA

SU

RE

S -

AC

TIV

ITY

OU

TCO

ME

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Indi

catio

n th

at th

e ci

ty’s

eco

nom

ic a

nd

empl

oym

ent b

ase

is

broa

deni

ng (f

actu

al)

Per

cent

age

incr

ease

in th

e to

tal n

umbe

r of b

usin

esse

s in

Tau

rang

a

Dat

a S

ourc

e: I

nfom

etric

s

%In

crea

sing

Ach

ieve

d 2.

6%Th

is d

ata

is s

ourc

ed fr

om

Info

met

rics

and

shou

ld n

ot

be c

ompa

red

with

the

2004

-05

bas

elin

e as

the

sour

ce o

f da

ta is

diff

eren

t.

Not

ach

ieve

d -

2013

: 13

,330

ge

ogra

phic

bu

sine

ss lo

catio

ns

vs. 1

3,47

4 in

201

2.

Sou

rce:

Sta

tistic

s N

Z ge

ogra

phic

bu

sine

ss lo

catio

ns

Taur

anga

201

2 vs

20

13.

Dec

reas

e in

geo

grap

hic

busi

ness

loca

tions

of

1.08

%. L

ocat

ed h

ere

post

1

July

201

3 -

Gre

enst

one

Gro

up, F

requ

ency

Pro

ject

s,

FSP

(sta

rted

pro

duct

ion

in A

ug la

st y

ear),

TLC

4U2

- R

ecru

itmen

t, In

tegr

ated

Te

chno

logy

Sol

utio

ns,

Cap

e C

onsu

ltant

s. W

ell

adva

nced

in e

stab

lishi

ng

here

- B

roth

er, L

imou

sin

(recr

eatio

nal e

xpor

t boa

t m

anuf

actu

rer),

Bro

ken

She

d Vo

dka,

Aca

dem

ic C

olle

ges

Gro

up, C

amel

ot G

roup

.

4.70

%

Effe

ctiv

enes

s of

sup

port

for

deve

lopm

ent o

f new

to

uris

m p

rodu

cts

(fact

ual)

New

vis

itor e

xper

ienc

es

(tour

ism

pro

duct

) ava

ilabl

e to

the

mar

ket.

Dat

a S

ourc

e: T

ouris

m B

OP

No.

Thre

eA

chie

ved

Tour

ism

Bay

of P

lent

y ha

s as

sist

ed in

the

deve

lopm

ent

of n

ew to

uris

m p

rodu

cts

such

as:

Mot

ohou

ra Is

land

ex

perie

nce,

Whi

te Is

land

R

ende

zvou

s ad

ditio

nal

acco

mm

odat

ion,

Fre

nch

Cou

ntry

Hou

se, W

arm

Ear

th

Cot

tage

s, T

aste

of P

lent

y To

urs,

Wai

roa

Pad

dleb

oat,

Gui

ded

Foot

prin

ts, K

iwila

nd

Tour

s, n

umer

ous

B&

B’s

an

d B

ackp

acke

rs a

nd o

ther

sm

alle

r pro

duct

s.

Ach

ieve

dTo

uris

m B

ay o

f Ple

nty

has

assi

sted

with

the

follo

win

g ne

w p

rodu

ct d

evel

opm

ents

fo

r the

regi

on.

Con

tinue

to a

ssis

t and

fund

th

e C

ity A

rt O

wen

Dip

pie

Pro

ject

as

an a

ttra

ctio

n to

th

e C

ity c

entr

e.

Sup

port

ed to

mar

ket t

he

Expe

rienc

e C

omvi

ta n

ew

Visi

tor C

entr

e.

A

ssis

ted

the

trad

e to

be

com

e ex

port

read

y vi

a w

orks

hop

trai

ning

fo

r tra

ditio

nal t

rade

and

C

hina

read

y pr

ogra

mm

es.

Hos

ted

sale

s to

urs

to

Aus

tral

ia w

ith a

num

ber

of e

xpor

t rea

dy O

pera

tors

to

mee

t and

list

with

key

w

hole

sale

rs in

Qld

,NS

W,V

IC

and

SA

.Ass

iste

d th

e de

velo

pmen

t of t

he C

BD

C

ruis

e sh

uttle

bus

for C

ruis

e pa

ssen

gers

dire

ct fr

om

with

in th

e po

rt, e

xpre

ss to

C

BD

Dow

ntow

n Tg

a.

Five

: Ste

am T

rain

tr

ip to

Kaw

erau

, M

AS

H H

elic

opte

r rid

es, G

low

-w

orm

Kay

akin

g,

Sco

otua

Tou

rs,

Adv

entu

re B

ay

of P

lent

y -

06/0

7 A

ctua

l


PE

RFO

RM

AN

CE

ME

AS

UR

ES

- A

CTI

VIT

Y O

UTC

OM

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Effe

ctiv

enes

s of

pr

omot

ing

Taur

anga

as

a q

ualit

y de

stin

atio

n fo

r vi

sito

rs (f

actu

al)

Incr

ease

in d

omes

tic v

isito

r ni

ghts

* *T

arge

ts w

ill b

e re

view

ed

annu

ally

in li

ne w

ith T

ouris

m

Res

earc

h C

ounc

il fo

reca

sts

Dat

a S

ourc

e: T

ouris

m B

OP

%1.

4%N

ot a

chie

ved

(1.4

%)

Dom

estic

Vis

itor n

ight

s as

m

easu

red

by C

omm

erci

al

Acc

omm

odat

ion

Mon

itor

(CA

M) h

as d

ecre

ased

by

-1.4

% to

795

,700

bed

nigh

ts

from

Jul

y 14

- A

pril

2015

.

Ach

ieve

d 4.

2%S

ourc

e: C

omm

erci

al

Acc

omm

odat

ion

Mon

itor f

or

YE

Apr

il 20

14.

Com

pare

d w

ith th

e pr

evio

us y

ear:

Inte

rnat

iona

l gue

st n

ight

s up

4.2

% to

806

,998

. Thi

s fo

llow

s a

lift i

n m

arke

ting

effo

rts

afte

r the

REN

A

grou

ndin

g as

sist

ed b

y fu

nds

rein

stat

ed b

y th

e C

row

n an

d M

SC

reco

very

fund

. TB

OP

ex

pect

with

the

Kiw

ifrui

t In

dust

ry P

SA

pro

blem

s be

hind

us

we

will

als

o se

e a

good

lift

in a

ccom

mod

atio

n nu

mbe

rs in

the

pend

ing

year

.

15%

- 0

6/07

A

ctua

l

Effe

ctiv

enes

s of

pr

omot

ing

Taur

anga

as

a q

ualit

y de

stin

atio

n fo

r vi

sito

rs (f

actu

al)

Incr

ease

in in

tern

atio

nal

visi

tor n

ight

s*

* Ta

rget

s w

ill b

e re

view

ed

annu

ally

in li

ne w

ith T

ouris

m

Res

earc

h C

ounc

il fo

reca

sts

Dat

a S

ourc

e: T

ouris

m B

OP

%3.

7%N

ot a

chie

ved

(5.7

%)

Inte

rnat

iona

l Vis

itor n

ight

s as

mea

sure

d by

Com

mer

cial

A

ccom

mod

atio

n M

onito

r (C

AM

) has

dec

reas

ed b

y -5

.7%

to 2

65,0

96 b

ed

nigh

ts.

Ach

ieve

d 26

.4%

Sou

rce:

Com

mer

cial

A

ccom

mod

atio

n M

onito

r for

Y

E A

pril

2014

. Com

pare

d w

ith th

e pr

evio

us y

ear:

Inte

rnat

iona

l gue

st n

ight

s up

9.2

% to

281

,131

. Thi

s fo

llow

s a

lift i

n m

arke

ting

effo

rts

afte

r the

REN

A

grou

ndin

g as

sist

ed b

y fu

nds

rein

stat

ed b

y th

e C

row

n an

d M

SC

reco

very

fund

. TB

OP

ex

pect

with

the

Kiw

ifrui

t In

dust

ry P

SA

pro

blem

s be

hind

us

we

will

als

o se

e a

good

lift

in a

ccom

mod

atio

n nu

mbe

rs in

the

pend

ing

year

.

21%

(Apr

il 20

01) -

06

/07

Act

ual

Whe

ther

Tau

rang

a is

see

n as

a ‘q

ualit

y de

stin

atio

n fo

r vi

sito

rs’ (

perc

eptio

n)

Per

cent

age

of re

side

nts

see

Taur

anga

as

a qu

ality

de

stin

atio

n fo

r vis

itors

and

bu

sine

sses

. D

ata

Sou

rce:

TC

C a

nnua

l re

side

nts

surv

ey

%In

crea

sing

Ach

ieve

d 83

%It

is in

tere

stin

g to

see

an

incr

ease

in p

erce

ptio

n of

Ta

uran

ga b

eing

a q

ualit

y de

stin

atio

n fo

r vis

itors

and

bu

sine

sses

whi

le th

ere

is

a no

tabl

e de

crea

se in

the

num

ber o

f dom

estic

and

in

tern

atio

nal v

isito

r nig

hts

for t

he y

ear.

Ach

ieve

d -

79%

This

is c

onsi

dere

d a

good

re

spon

se, a

lbei

t with

room

fo

r fur

ther

impr

ovem

ent.

Bas

elin

e to

be

esta

blis

hed



PE

RFO

RM

AN

CE

ME

AS

UR

ES

- A

CTI

VIT

Y O

UTC

OM

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Pro

mot

ion

of th

e ci

ty

is fo

cuss

ed a

s pe

r th

e To

uris

m S

trat

egy

(fact

ual)

Leve

l of t

arge

ted

mar

ketin

g to

dom

estic

and

free

and

in

depe

nden

t tra

velle

rs

Dat

a S

ourc

e: T

ouris

m B

OP

Nar

rativ

eN

arra

tive

Ach

ieve

dTh

e To

uris

m B

ay o

f Ple

nty

mar

ketin

g st

rate

gy h

as

rem

aine

d fo

cuss

ed o

n do

mes

tic m

arke

t with

th

e M

SC

fund

inve

sted

in

dom

estic

mar

ketin

g in

clud

ing

TV, P

ress

, eve

nts

adve

rtis

ing,

invo

lvem

ent i

n N

Z B

ache

lor,

and

on-li

ne.

Our

inte

rnat

iona

l pro

gram

me

cont

inue

s to

focu

s on

hig

h ne

t wor

th F

ree

Inde

pend

ent

Trav

elle

rs (F

IT).

Ach

ieve

d. T

he

Nat

iona

l Cro

ss F

it C

ham

pion

ship

s,

the

Bat

tle o

f Gat

e P

a la

unch

,Nat

iona

l Je

t Spr

ints

, Big

W

ave

Tga

Gal

lery

ex

hibi

tion,

Jaz

z Fe

stiv

al, A

irsho

w,

Art

s Fe

stiv

al a

nd

the

Inte

rnat

iona

l A

IMS

gam

es a

ll re

ceiv

ed fu

ndin

g an

d/or

mar

ketin

g su

ppor

t.

The

Ann

ual C

ross

fit

natio

nals

wer

e ho

sted

for

the

third

tim

e in

Tau

rang

a at

trac

ting

over

700

na

tiona

l and

inte

rnat

iona

l co

mpe

titor

s al

ong

with

su

ppor

ters

. TB

OP

wer

e th

e fir

st o

nboa

rd to

fund

th

e na

tiona

l jet

spr

int e

vent

w

hich

resu

lted

in a

ver

y su

cces

sful

eve

nt a

tten

ded

by o

ver 1

5,00

0 pa

ying

at

tend

ees.

Sup

port

ed v

ia

mar

ketin

g, th

e bi

ann

ual

Airs

how

,Art

s Fe

stiv

al a

nd

Jazz

Fes

tival

.

Tour

ism

Bay

of

Ple

nty

(TB

OP

) w

as p

art o

f th

e A

A 1

01

Mus

t-D

os fo

r K

iwis

cam

paig

n.

In a

dditi

on to

ev

ery

I-S

ite in

N

Z di

spla

ying

th

e 20

07 B

ay

of P

lent

y vi

sito

r gu

ides

, TB

OP

ta

rget

ed a

n ad

ditio

nal 2

33

loca

tions

in th

e ce

ntra

l nor

th

isla

nd a

nd it

is

on d

ispl

ay in

the

NZ

Trav

el a

nd

Info

Cen

tre

in

Bris

bane

and

S

ydne

y -

06/0

7 A

ctua

l

LEV

ELS

OF

SE

RV

ICE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Visi

tor I

nfor

mat

ion

Cen

tre

- qu

ality

st

anda

rds

(fact

ual)

Taur

anga

vis

itor i

nfor

mat

ion

cent

re m

aint

ains

I-S

ite

qual

ifica

tion

by m

eetin

g Vi

sito

r Inf

orm

atio

n N

etw

ork

min

imum

sta

ndar

ds

(for t

hing

s su

ch a

s st

aff

qual

ifica

tions

and

ope

ning

ho

urs)

. D

ata

Sou

rce:

To

uris

m B

OP

-A

chie

ved

Ach

ieve

dTa

uran

ga V

IC h

as

mai

ntai

ned

the

i-SIT

E qu

alifi

catio

n by

mee

ting

all c

riter

ia a

nd a

Qua

lmar

k ra

ting

of 8

9%.

Ach

ieve

d-

Mai

ntai

ned

Qua

lmar

k as

sess

men

t of

Visi

tor I

nfor

mat

ion

Cen

tre

is la

te fo

r ass

essm

ent

due

to c

hang

es w

ith

Qua

lmar

k or

gani

satio

n du

e in

Sep

tem

ber 2

014.

A

ll fu

ll tim

e i-S

ITE

staf

f ha

ve m

aint

aine

d AT

TTO

( R

enam

ed S

ervi

ce IQ

N

atio

nal C

ertifi

cate

in V

isito

r In

form

atio

n Le

vel 3

& 4

) an

d co

ntin

ued

with

Ser

vice

IQ

sale

s tr

aini

ng.

Ach

ieve

d



OTH

ER

INTE

RE

STI

NG

STA

TIS

TIC

S

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Cru

ise

Shi

ps

quan

tity

(fact

ual)

Num

ber o

f cru

ise

ship

s vi

sitin

g th

e P

ort o

f Ta

uran

ga e

ach

year

.

D

ata

Sou

rce:

Tou

rism

Bay

of

Ple

nty

-N

o ta

rget

s re

quire

d79

cru

ise

ship

s vi

site

d Ta

uran

ga.

83 s

hips

vis

ited,

w

ith p

asse

nger

ca

paci

ty o

f 21

9,00

0. A

ctua

l vi

sito

r num

bers

w

ere

213,

955.

Pla

nnin

g fo

r 201

4/15

sho

ws

a si

mila

r num

ber o

f shi

ps.



CITY PLANNING & GROWTH MANAGEMENT

WHAT WE DOCity Planning and Growth helps guide and enhance the quality of Tauranga’s natural and physical environment as the City grows and develops.

This activity focuses primarily on the physical environment of the city through providing policy advice on subdivision, use and development with a forward planning focus:

• City planning includes preparing and reviewing the City Plan, sub-regional and city growth management and development including SmartGrowth, land use and infrastructure integration, monitoring and reporting on development trends and liaising with other organisations on policy and legislative changes.

• Infrastructure planning develops urban growth area structure plans, infrastructure costing and funding through development/financial contributions and works with other local, regional and central government organisations on sustainable infrastructure.

HOW DOES THIS AFFECT YOU?The City Plan guides the subdivision, use and development of all land use activities in the city so has a major effect on the look and feel of the city and the city environment. Collecting development contributions helps offset the costs Council incurs in providing infrastructure.

CITY VISION





A Clean, green, valued environment


KEY PROJECTSManaging the City Plan, including:

• Advancing several SmartGrowth Strategy projects as part of the Settlement Pattern Review. These include a strategic study of growth in the Western Corridor, Te Tumu and Keenan Road growth areas and a Compact City project to investigate growth in existing urban areas.

Managing infrastructure planning, including:

• Policy advice was provided to elected members, other agencies and central government on national, regional and local public policy and resource management issues. Most recently, a comprehensive submission was made to the NZ Productivity Commission on improved mechanisms to deliver housing supply.

• The Development Trends annual report was published.


City residential growth

Tauranga City experienced residential growth (new dwellings) that is 7 % below the SmartGrowth forecasts but “within the 10% of forecast” target for this measure.

City Plan review project

The City Plan is fully operative. This year staff completed 10 plan changes to the City Plan. This reflects the need to keep the City Plan up to date and responsive to Tauranga’s changing needs and challenges.

Development Contribution Policy

This policy is regularly reviewed through the annual plan process. This was completed for 2014/15. This ensures growth projects and their costs remain current and relevant for successful project delivery.


CITY PLANNING & GROWTH MANAGEMENTP

ER

FOR

MA

NC

E M

EA

SU

RE

S -

AC

TIV

ITY

OU

TCO

ME

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Sus

tain

abili

ty

of g

row

th -

how

m

uch

com

pare

d to

fo

reca

st (f

actu

al)

The

grow

th in

new

dw

ellin

gs

com

pare

d to

wha

t was

ex

pect

ed a

ccor

ding

to th

e m

ost r

ecen

t Sm

artG

row

th

grow

th p

roje

ctio

ns.

Dat

a S

ourc

e: T

CC

(Inc

lude

d in

Dev

elop

men

t Tre

nds

repo

rt)

%W

ithin

10%

of

fore

cast

Ach

ieve

dTh

e S

mar

tGro

wth

D

evel

opm

ent T

rend

s R

epor

t is

publ

ishe

d us

ing

hist

oric

al d

ata.

Sm

artG

row

th

Dev

elop

men

t Tre

nds

Rep

ort

Dec

embe

r 20

14 (f

or J

uly

2013

to J

une

2014

per

iod)

re

sults

: B

uild

ing

cons

ents

is

sued

for n

ew d

wel

lings

w

ere

6.9%

bel

ow th

e S

mar

tGro

wth

201

4 R

evie

w

Pro

ject

ions

at 3

0 Ju

ne 2

014.

Ach

ieve

dTh

e S

mar

tGro

wth

D

evel

opm

ent T

rend

s R

epor

t is

publ

ishe

d us

ing

hist

oric

al d

ata.

Sm

artG

row

th

Dev

elop

men

t Tre

nds

Rep

ort

Dec

embe

r 20

13 (f

or J

uly

2012

to J

une

2013

per

iod)

re

sults

: B

uild

ing

cons

ents

is

sued

for n

ew d

wel

lings

are

6%

bel

ow th

e S

mar

tGro

wth

20

11 R

evie

w F

orec

asts

at

June

201

3.

Dw

ellin

g co

nsen

t is

sue

was

31%

(o

r 358

con

sent

s)

belo

w a

nnua

l fo

reca

st o

f 116

9.

Ove

r the

two

year

s fro

m M

arch

200

6 (C

ensu

s ba

se)

to J

une

2008

, dw

ellin

g co

nsen

t is

sue

was

13%

(o

r 327

) bel

ow

the

Sm

artG

row

th

fore

cast

- 0

7/08

A

ctua

l

Sus

tain

abili

ty o

f gr

owth

- w

heth

er it

’s

goin

g in

to th

e pl

aces

an

ticip

ated

(fac

tual

)

Per

cent

age

and

num

ber o

f bu

ildin

g co

nsen

ts a

ppro

ved

for n

ew d

wel

lings

that

will

be

loca

ted

in th

e zo

ne(s

)* w

here

per

mitt

ed.

* Th

e D

istr

ict P

lan

zone

s si

gnal

whe

re d

iffer

ent t

ypes

of

act

ivity

is e

nvis

aged

to

go.

Dat

a S

ourc

e: T

CC

(inc

lude

d in

Dev

elop

men

t Tre

nds

repo

rt)

% a

nd

No.

At l

east

95%

lo

cate

d in

zo

nes

whe

re

a pe

rmitt

ed

activ

ity

Ach

ieve

dTh

e S

mar

tGro

wth

D

evel

opm

ent T

rend

s R

epor

t is

publ

ishe

d us

ing

hist

oric

al d

ata.

Sm

artG

row

th

Dev

elop

men

t Tre

nds

Rep

ort

Dec

embe

r 20

14 (f

or J

uly

2013

to J

une

2014

per

iod)

re

sults

:

• P

erce

ntag

e of

new

bu

ildin

g co

nsen

ts a

ppro

ved

for n

ew d

wel

lings

loca

ted

in z

ones

whe

re a

per

mitt

ed

activ

ity h

as re

mai

ned

the

sam

e co

mpa

red

to th

e pr

evio

us y

ear (

99.5

%

in 2

012/

2013

and

in

2013

/201

4).

• Th

e nu

mbe

r of n

ew

build

ing

cons

ents

app

rove

d fo

r new

dw

ellin

gs lo

cate

d in

zon

es w

here

a p

erm

itted

ac

tivity

has

incr

ease

d (fr

om

753

to 9

27).

(Not

e th

at h

isto

rical

err

ors

have

bee

n id

entifi

ed in

the

way

this

info

rmat

ion

was

so

urce

d an

d pr

esen

ted

in

the

past

. Th

is m

eans

that

th

e 20

12/1

3 re

sults

and

th

e 20

13/1

4 co

mpa

rativ

es

in th

is y

ear’s

resu

lts d

o no

t al

ign.

)

Ach

ieve

dTh

e S

mar

tGro

wth

D

evel

opm

ent T

rend

s R

epor

t is

publ

ishe

d us

ing

hist

oric

al d

ata.

Sm

artG

row

th

Dev

elop

men

t Tre

nds

Rep

ort

Dec

embe

r 20

13 (f

or J

uly

2012

to J

une

2013

per

iod)

re

sults

:

• P

erce

ntag

e of

new

bu

ildin

g co

nsen

ts a

ppro

ved

for n

ew d

wel

lings

loca

ted

in z

ones

whe

re a

per

mitt

ed

activ

ity h

as in

crea

sed

com

pare

d to

the

prev

ious

ye

ar (f

rom

97.

3% in

20

11/2

012

to 9

7.9%

in

2012

/201

3).

• Th

e nu

mbe

r of n

ew

build

ing

cons

ents

app

rove

d fo

r new

dw

ellin

gs lo

cate

d in

zon

es w

here

a p

erm

itted

ac

tivity

has

incr

ease

d (fr

om

673

to 7

41).

93%

(or 7

56 o

f 81

1) d

wel

ling

cons

ents

issu

ed

this

yea

r wer

e w

ithin

resi

dent

ial

zone

s (i.

e. 7

% o

ut

of z

one

) - 0

7/08

A

ctua

l


CITY PLANNING & GROWTH MANAGEMENTP

ER

FOR

MA

NC

E M

EA

SU

RE

S -

AC

TIV

ITY

OU

TCO

ME

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Sus

tain

abili

ty o

f gr

owth

- w

heth

er it

’s

goin

g in

to th

e pl

aces

an

ticip

ated

(fac

tual

)

Per

cent

age

and

num

ber o

f bu

ildin

g co

nsen

ts a

ppro

ved

for n

ew c

omm

erci

al/

indu

stria

l bui

ldin

gs th

at

will

be

loca

ted

in th

e co

mm

erci

al/in

dust

rial

zone

s*.

* Th

e D

istr

ict P

lan

zone

s si

gnal

whe

re d

iffer

ent t

ypes

of

act

ivity

is e

nvis

aged

to

go.

Dat

a S

ourc

e: T

CC

(Inc

lude

d in

Dev

elop

men

t Tre

nds

repo

rt)

% a

nd

No.

At l

east

95%

lo

cate

d in

zo

nes

whe

re

a pe

rmitt

ed

activ

ity

Not

ach

ieve

dTh

e S

mar

tGro

wth

D

evel

opm

ent T

rend

s R

epor

t is

publ

ishe

d us

ing

hist

oric

al d

ata.

Sm

artG

row

th

Dev

elop

men

t Tre

nds

Rep

ort

Dec

embe

r 20

14 (f

or J

uly

2013

to J

une

2014

per

iod)

re

sults

: P

erce

ntag

e of

new

bu

ildin

g co

nsen

ts fo

r priv

ate

com

mer

cial

/ ind

ustr

ial

build

ings

loca

ted

in th

e co

mm

erci

al/in

dust

rial z

one

has

decr

ease

d co

mpa

red

to th

e pr

evio

us y

ear (

from

72

% i

n 20

12/2

013

to

65%

in 2

013/

2014

). 20

of

31

cons

ents

issu

ed.

Thes

e in

clud

ed o

ffice

s, a

ra

diot

hera

py u

nit a

nd a

co

mm

unity

cen

tre/

clu

b ho

use

for a

retir

emen

t vi

llage

. •

The

num

ber o

f new

bu

ildin

g co

nsen

ts fo

r priv

ate

com

mer

cial

/ ind

ustr

ial

build

ings

loca

ted

in th

e co

mm

erci

al/in

dust

rial z

ones

ha

s in

crea

sed

(from

18

issu

ed in

201

2/20

13 to

20

in

2013

/201

4).

Not

ach

ieve

dTh

e S

mar

tGro

wth

D

evel

opm

ent T

rend

s R

epor

t is

publ

ishe

d us

ing

hist

oric

al d

ata.

Sm

artG

row

th

Dev

elop

men

t Tre

nds

Rep

ort

Dec

embe

r 20

13 (f

or J

uly

2012

to J

une

2013

per

iod)

re

sults

: P

erce

ntag

e of

new

bu

ildin

g co

nsen

ts fo

r priv

ate

com

mer

cial

/ ind

ustr

ial

build

ings

loca

ted

in th

e co

mm

erci

al/in

dust

rial z

one

has

decr

ease

d co

mpa

red

to th

e pr

evio

us y

ear (

from

70

% i

n 20

11/2

012

to

72%

in 2

012/

2013

). 1

8 of

25

cons

ents

issu

ed.

Thes

e in

clud

ed o

ffice

s,

a re

stau

rant

, and

a

war

ehou

se.

• Th

e nu

mbe

r of n

ew

build

ing

cons

ents

for p

rivat

e co

mm

erci

al/ i

ndus

tria

l bu

ildin

gs lo

cate

d in

the

com

mer

cial

/indu

stria

l zon

es

has

decr

ease

d (fr

om 2

1 is

sued

in 2

011/

2012

to 1

8 in

20

12/2

013)

.

66%

of

com

mer

cial

/in

dust

rial b

uild

ing

cons

ents

issu

ed

this

yea

r wer

e w

ithin

the

Bus

ines

s zo

nes

(i.e.

34%

out

of

zon

e) -

07/

08

Act

ual

Leve

l of s

usta

inab

le

man

agem

ent o

f th

e ci

ty’s

nat

ural

en

viro

nmen

tal

(fact

ual)

Are

a of

eco

logi

cally

si

gnifi

cant

land

in th

e ci

ty

that

is fo

rmal

ly p

rote

cted

. D

ata

Sou

rce:

TC

C -

B

asel

ine

mea

sure

is n

umbe

r of

hec

tare

s pr

otec

ted

unde

r ope

rativ

e C

ity P

lan

prov

isio

ns a

s m

easu

red

by

TCC

’s G

IS in

form

atio

n.

Ha

Hec

tare

s pr

otec

ted

mai

ntai

ned

with

in 1

0%

of b

asel

ine

hect

are

mea

sure

Ach

ieve

dTh

e Ta

uran

ga C

ity P

lan

prot

ects

a to

tal o

f 946

.91

hect

ares

(ide

ntifi

ed (b

y G

IS m

appi

ng) a

s S

peci

al

Ecol

ogic

al A

reas

(abo

ve

MH

WS

). O

f thi

s 30

7.72

ha

(abo

ve M

HW

S) i

s id

entifi

ed

as C

ateg

ory

1 S

EA a

nd

639.

19 (a

bove

MH

WS

) as

Cat

egor

y 2

SEA

. In

201

2 th

e ba

selin

e of

94

6.91

ha w

as id

entifi

ed a

s th

e ne

w b

asel

ine

follo

win

g co

nclu

sion

to a

ppea

ls o

n th

e C

ity P

lan.

Ach

ieve

d94

6.91

hec

tare

s ar

e id

entifi

ed (b

y G

IS m

appi

ng)

in th

e C

ity P

lan

as S

peci

al

Ecol

ogic

al A

reas

(abo

ve

MH

WS

). In

the

2013

/14

year

da

mag

e w

as re

port

ed to

on

e S

peci

al E

colo

gica

l Are

a in

the

Gra

nge

Rd

vici

nity

of

the

harb

our m

argi

ns. T

his

lead

to a

suc

cess

ful C

ourt

pr

osec

utio

n. T

he d

amag

e is

re

cord

ed a

t aro

und

1300

m2.

Th

is re

pres

ents

aro

und

0.01

3% o

f the

tota

l hec

tare

s pr

otec

ted

Tota

l for

mal

ly

prot

ecte

d si

tes:

14

24.2

ha in

thre

e ca

tego

ries:

Spe

cial

Ec

olog

ical

Site

s 1:

467

ha (n

o ch

ange

) Spe

cial

Ec

olog

ical

Site

s 2:

343

.2 (d

own

29.9

ha) P

oten

tial

(Deg

rade

d)

Res

tora

tion

Site

s:

614h

a (u

p 46

3.1)

(2

005

Wild

land

s R

epor

t)


LEV

ELS

OF

SE

RV

ICE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Sus

tain

able

gro

wth

m

anag

emen

t (fa

ctua

l)

Each

sta

ge o

f the

Dis

tric

t P

lan

Rev

iew

pro

ject

is

deliv

ered

whe

n pl

anne

d.

Dat

a S

ourc

e: T

CC

--

Ach

ieve

dTh

e C

ity P

lan

was

mad

e fu

lly o

pera

tive

on th

e 16

Ju

ne 2

014

follo

win

g th

e la

st a

ppea

l bei

ng re

solv

ed

by E

nviro

nmen

t Cou

rt

deci

sion

. S

ince

this

tim

e TC

C h

as c

ompl

eted

ten

plan

ch

ange

s, a

nd a

n ad

ditio

nal

plan

cha

nge

(Pla

n C

hang

e 2

- W

aira

kei)

is c

urre

ntly

on

hol

d an

d su

bjec

t to

furt

her d

ecis

ion

by E

lect

ed

Mem

bers

. Tw

elve

mor

e pl

an

chan

ges

have

bee

n si

gned

of

f by

Elec

ted

mem

bers

for

com

plet

ion

in 2

015/

16

Ach

ieve

dTh

e C

ity P

lan

proj

ect

has

been

con

clud

ed in

th

e 20

13/1

4 ye

ar w

ith

all a

ppea

ls re

solv

ed.

One

app

eal r

ecei

ved

Envi

ronm

ent C

ourt

dec

isio

n in

ear

ly 2

014

and

the

who

le

City

Pla

n is

bey

ond

lega

l ch

alle

nge

and

can

be m

ade

fully

ope

rativ

e. A

part

from

th

is o

ne a

ppea

l sub

ject

, th

e ba

lanc

e of

the

City

P

lan

was

mad

e op

erat

ive

in

Sep

tem

ber 2

013.

Ach

ieve

d -

09/1

0 A

ctua

l

Sus

tain

able

gro

wth

m

anag

emen

t (fa

ctua

l)

Dev

elop

men

t Con

trib

utio

ns

polic

y re

view

ed a

nnua

lly

Dat

a S

ourc

e: T

CC

-A

chie

ved

Ach

ieve

dD

evel

opm

ent C

ontr

ibut

ions

P

olic

y re

view

ed a

nd

amen

ded

in a

ccor

danc

e w

ith T

CC

’s A

nnua

l Pla

n pr

ojec

t tim

elin

es.

Ach

ieve

dD

evel

opm

ent C

ontr

ibut

ions

P

olic

y re

view

ed a

nd

amen

ded

in a

ccor

danc

e w

ith T

CC

’s A

nnua

l Pla

n pr

ojec

t tim

elin

es.

Ach

ieve

d

Sus

tain

able

gro

wth

m

anag

emen

t (fa

ctua

l)

Dev

elop

men

t Tre

nds

Rep

ort

prod

uced

ann

ually

. *

This

repo

rt is

pro

duce

d jo

intly

by

Taur

anga

City

C

ounc

il an

d W

este

rn B

ay

of P

lent

y D

istr

ict C

ounc

il to

m

onito

r, as

sess

and

repo

rt

on a

ctua

l vs.

pro

ject

ed

grow

th, p

opul

atio

n di

strib

utio

n, d

evel

opm

ent

appr

oved

and

und

erta

ken,

an

d re

side

ntia

l/bus

ines

s la

nd a

vaila

bilit

y fo

r the

w

este

rn B

ay o

f Ple

nty

sub-

regi

on.

Dat

a S

ourc

e: T

CC

-A

chie

ved

Ach

ieve

dJo

int S

mar

tGro

wth

D

evel

opm

ent T

rend

s R

epor

t pr

oduc

ed in

Dec

embe

r 201

4 fo

r the

per

iod

1 Ju

ly 2

013

to

30 J

une

2014

.

Ach

ieve

dJo

int D

evel

opm

ent T

rend

s R

epor

t pro

duce

d in

D

ecem

ber 2

013

for t

he

perio

d 1

July

201

2 to

30

June

201

3.

Ach

ieve

d



LEV

ELS

OF

SE

RV

ICE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Sus

tain

able

gro

wth

m

anag

emen

t (fa

ctua

l)

Hig

h le

vel i

ndic

ator

s an

d m

etho

dolo

gy to

mon

itor

the

effe

ctiv

enes

s of

the

new

Dis

tric

t Pla

n to

be

esta

blis

hed

by A

ugus

t 200

9,

and

mon

itore

d th

erea

fter

as p

rogr

amm

ed. *

This

m

onito

ring

will

als

o m

eet

Cou

ncil’

s re

quire

men

ts to

m

onito

r the

sta

te o

f nat

ural

an

d bu

ilt e

nviro

nmen

t in

the

city

.

Dat

a S

ourc

e: T

CC

-M

onito

r pr

ogra

mm

e re

quire

men

ts

impl

emen

ted

as s

peci

fied.

Not

ach

ieve

dM

onito

ring

Pro

ject

was

pu

t on-

hold

whi

le c

entr

al

gove

rnm

ent (

MFE

) rev

iew

ed

natio

nal e

nviro

nmen

tal

mon

itorin

g pr

ogra

mm

e an

d pr

iorit

ised

terr

itoria

l au

thor

ities

repo

rtin

g re

quire

men

ts. D

evel

opm

ent

of th

e N

atio

nal M

onito

ring

Sys

tem

has

now

bee

n co

mpl

eted

with

terr

itoria

l re

port

ing

requ

irem

ents

de

fined

for d

ata

lodg

emen

t in

Jul

y 20

15. W

ork

to

addr

ess

any

iden

tified

gap

s in

requ

ired

info

rmat

ion

prov

isio

n w

ill c

omm

ence

in

2015

/201

6.

Not

ach

ieve

dM

onito

ring

indi

cato

rs

iden

tified

at h

igh

leve

l ag

ains

t City

Pla

n se

ctio

n 32

com

men

ts. P

roje

ct

on-h

old

whi

le c

entr

al

gove

rnm

ent (

MFE

) rev

iew

s na

tiona

l env

ironm

enta

l m

onito

ring

prog

ram

me

and

prio

ritis

es te

rrito

rial

auth

oriti

es re

port

ing

requ

irem

ents

. The

se w

ill

emer

ge in

the

2014

/15

year

an

d th

e TC

C p

roje

ct w

ill b

e re

com

men

ced.

Ach

ieve

d



ENVIRONMENTAL PLANNING

WHAT WE DOEnvironmental Planning facilitates and promotes sustainable development and aids the management of natural and physical resources by using the resource consents process.


• Process and advise on resource consents under the Resource Management Act 1993 (RMA), in a timely and cost efficient manner.

• Consult with relevant parties, including Tangata Whenua, where appropriate.

• Engage with developers and consultants in the pre-application phases of projects to manage a co-ordinated organisational response, foster good relationships and aid in sustainable development.

• Assist with key organisational strategies to mitigate any negative environmental impacts due to growth.

• Provide information, advice and education to interest groups on the RMA process

• Monitor resource consent conditions and undertake education to ensure compliance.

• Take enforcement action where appropriate.

• Advise on the storage of hazardous substances and organisms.

• Manage the appeal and mediation process and give expert evidence in the Environment, District or High Court where required.

• Assess resource consent applications against the requirements of the Development Contributions Policy and ensure the accurate collection of impact fees.

CITY VISION




HOW DOES THIS AFFECT YOU?We ensure that the growth in our city is sustainable by managing the use, development and protection of natural and physical resources. You will use these services if you are applying for resource consent.


Efficiency in Consent Processing

We have processed and issued decisions on 481 consent applications over the past year. We have carried this function out with 98% of the consents issued complying with the statutory timeframes. We have also ensured building consent applications are reviewed for consistency with the City Plan and Resource Management Act requirements. This has helped ensure applicants are able to deliver appropriate development and achieve growth across the city in a timely manner.

Effective Management of Incidents

We have responded to 100% of all City Plan and land-use related incidents within 24 hours of receiving them from customers. A strong education, negotiation and persuasion principle has resulted in no formal enforcement action being undertaken this year.


ENVIRONMENTAL PLANNINGTE

N Y

EA

R P

LA

N M

EA

SU

RE

S A

ND

LE

VE

L O

F S

ER

VIC

E

PE

RFO

RM

AN

CE

ME

AS

UR

ES

- A

CTI

VIT

Y O

UTC

OM

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

That

our

land

us

e co

nsen

t pr

oces

ses

min

imis

e ad

vers

e ef

fect

s of

dev

elop

men

t (fa

ctua

l)

Tota

l num

ber o

f lan

d us

e co

nsen

t app

licat

ions

re

ceiv

ed/p

roce

ssed

and

the

num

ber t

hat a

re d

eclin

ed

or a

ppro

ved,

with

an

expl

anat

ion

of th

e ty

pes

of c

ondi

tions

that

hav

e be

en im

pose

d on

app

rove

d co

nsen

ts.

Not

e: A

ll ap

prov

ed c

onse

nts

have

at l

east

one

con

ditio

n im

pose

d. T

he p

urpo

se o

f co

nditi

ons

on c

onse

nts

is

to m

inim

ise

any

adve

rse

effe

cts

on th

e en

viro

nmen

t fro

m th

at d

evel

opm

ent.

Dat

a S

ourc

e: T

CC

No.

and

na

rrat

ive

All

appr

oved

la

nd u

se

cons

ents

hav

e at

leas

t one

co

nditi

on.

Ach

ieve

d53

8 ap

plic

atio

ns w

ere

rece

ived

. 48

1 ap

plic

atio

ns

wer

e de

cide

d on

and

ap

prov

ed.

Ther

e ar

e st

ill 5

7 ap

plic

atio

ns g

oing

thro

ugh

the

proc

essi

ng s

tage

s. A

ll ap

prov

ed la

nd u

se c

onse

nts

incl

uded

at l

east

one

co

nditi

on.

Ach

ieve

d. 4

59

appl

icat

ions

wer

e re

ceiv

ed.

378

appl

icat

ions

wer

e de

cide

d on

and

ap

prov

ed.

Ther

e ar

e 78

stil

l goi

ng

thro

ugh

the

proc

essi

ng s

tage

s an

d a

furt

her 3

w

ere

with

draw

n.

All

appr

oved

land

us

e co

nsen

ts

incl

uded

at l

east

on

e co

nditi

on.

All

of th

e re

sour

ce c

onse

nts

appr

oved

wer

e su

bjec

t to

con

ditio

ns in

ord

er to

av

oid,

rem

edy

or m

itiga

te

any

adve

rse

effe

cts

of th

e de

velo

pmen

t. C

ondi

tions

in

clud

ed in

fras

truc

ture

, ge

otec

hnic

al, t

raffi

c,

land

scap

e an

d ac

oust

ic

requ

irem

ents

as

wel

l as

limita

tions

of b

uilt

form

and

us

e of

a s

ite.

350

cons

ents

-

07/0

8 A

ctua

l

The

degr

ee to

whi

ch

deve

lopm

ents

‘on

the

grou

nd’ m

inim

ise

adve

rse

effe

cts

(fact

ual)

Of t

hose

that

are

che

cked

(a

s ou

tline

d in

the

leve

l of

ser

vice

bel

ow),

the

perc

enta

ge o

f dev

elop

men

t th

at c

ompl

y w

ith a

ll of

thei

r la

nd u

se c

onse

nt c

ondi

tions

. D

ata

Sou

rce:

TC

C

%70

%A

chie

ved

93%

32 re

sour

ce c

onse

nt

deci

sion

s w

ere

chec

ked

for c

ompl

ianc

e w

ith

cons

ent c

ondi

tions

. 30

wer

e co

mpl

iant

. Mon

itorin

g of

reso

urce

con

sent

s is

tr

acki

ng a

lot l

ower

than

last

ye

ar.

The

mai

n re

ason

for

this

resu

lt is

a re

posi

tioni

ng

of m

onito

ring

staf

f mem

bers

an

d bu

ildin

g re

loca

tion.

Ach

ieve

d 80

%15

3 re

sour

ce c

onse

nt

deci

sion

s w

ere

chec

ked

for

com

plia

nce

with

con

sent

co

nditi

ons.

123

wer

e co

mpl

iant

. Mon

itorin

g of

reso

urce

con

sent

s is

tr

acki

ng lo

wer

than

last

ye

ar.

The

mai

n re

ason

for

this

resu

lt is

that

we

carr

ied

a va

canc

y fo

r 6

mon

ths

of

this

cur

rent

repo

rtin

g ye

ar.

77%

494

reso

urce

co

nsen

t dec

isio

ns

wer

e ch

ecke

d fo

r com

plia

nce

with

con

sent

co

nditi

ons,

of t

hat

num

ber 1

18 w

ere

non-

com

plia

nt -

06

/07

Act

ual

Leve

l of s

atis

fact

ion

with

the

serv

ice

prov

ided

(per

cept

ion)

Per

cent

age

of re

sour

ce

cons

ent a

pplic

ants

that

w

ere

satis

fied

with

the

over

all s

ervi

ce re

ceiv

ed fr

om

Cou

ncil

durin

g th

e pr

oces

s.

Dat

a S

ourc

e: T

CC

-

appl

ican

ts’ s

urve

y

%80

%A

chie

ved

84%

An

annu

al s

urve

y ha

s be

en

carr

ied

out w

ith re

sour

ce

cons

ent a

pplic

ants

. Fe

edba

ck c

onfir

med

37%

w

ere

very

sat

isfie

d an

d 47

% w

ere

satis

fied

with

the

over

all s

ervi

ce th

ey re

ceiv

ed.

Ach

ieve

d 1

00%

An

annu

al s

urve

y ha

s be

en c

arrie

d ou

t with

key

st

akeh

olde

rs in

volv

ed in

a

reso

urce

con

sent

pro

cess

. 19

resp

onse

s w

ere

rece

ived

fro

m 5

0 su

rvey

s se

nt o

ut.

From

thes

e re

spon

ses,

ap

plic

ants

repo

rted

100

%

satis

fact

ion

with

the

over

all

serv

ice

rece

ived

from

C

ounc

il.

Dire

ct fe

edba

ck

from

key

st

akeh

olde

rs

sign

alle

d an

in

crea

se in

pr

oces

s ef

ficie

ncy

and

gene

ral

serv

ice

leve

ls -

06

/07

Act

ual


ENVIRONMENTAL PLANNINGP

ER

FOR

MA

NC

E M

EA

SU

RE

S -

AC

TIV

ITY

OU

TCO

ME

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Cou

ncil’

s re

spon

se

to id

entifi

ed n

on-

com

plia

nce

with

the

Dis

tric

t Pla

n an

d la

nd u

se c

onse

nt

cond

ition

s (fa

ctua

l)

Cou

ncil

reso

lutio

n of

no

n-co

mpl

ianc

e w

ith

Dis

tric

t Pla

n an

d la

nd u

se

cons

ent c

ondi

tions

thro

ugh

mon

itorin

g, e

duca

tion

and

form

al e

nfor

cem

ent (

with

fo

rmal

enf

orce

men

t bei

ng

used

onl

y w

hen

educ

atio

n an

d m

onito

ring

have

not

re

sulte

d in

com

plia

nce)

. Of

all i

ncid

ents

inve

stig

ated

, ta

rget

s ar

e th

at 9

% o

r les

s re

quire

form

al e

nfor

cem

ent

actio

n an

d th

at 1

% o

r les

s re

sult

in p

rose

cutio

ns.

Dat

a S

ourc

e: T

CC

Nar

rativ

eO

f all

in

cide

nts

inve

stig

ated

, ta

rget

s ar

e th

at 9

% o

r le

ss re

quire

fo

rmal

en

forc

emen

t ac

tion

and

that

1%

or

less

resu

lt in

pr

osec

utio

ns

Ach

ieve

d.

A

chie

ved.

Not

Pro

ven

- In

suffi

cien

t Evi

denc

e =

26%

. Pro

ven

- Vo

lunt

arily

C

ompl

ied

= 35

%. P

rove

n -

Aba

tem

ent a

nd/o

r In

frin

gem

ent N

otic

es Is

sued

=

0%.

Pro

ven

- N

egot

iate

d S

ettle

men

t = 1

1%. P

rove

n -

Res

ourc

e C

onse

nt

Lodg

ed =

2%

. P

rove

n -

Cou

rt A

ctio

n Ta

ken

= 0%

. P

endi

ng a

n ou

tcom

e =

26%

. Ex

celle

nt re

sults

indi

catin

g al

l inc

iden

ts h

ave

been

re

solv

ed w

ithou

t any

form

al

enfo

rcem

ent a

ctio

n. T

he

maj

ority

of i

ncid

ents

are

re

solv

ed th

roug

h ed

ucat

ion,

ne

gotia

tion

and

pers

uasi

on

with

vol

unta

ry c

ompl

ianc

e th

e hi

ghes

t per

cent

age.

Ach

ieve

d.

N

ot p

rove

n =

25%

. Cou

rt

actio

n w

as ta

ken

= 0%

. Pro

ven

- ne

gotia

ted

sett

lem

ent =

8%

. Pro

ven

- ab

atem

ent a

nd/

or in

frin

gem

ent

notic

es w

ere

issu

ed =

1%

. P

rove

n -

had

volu

ntar

y co

mpl

ianc

e =

25%

. Pro

ven

- re

sour

ce c

onse

nt

lodg

ed =

7%

. P

endi

ng a

n ou

tcom

e =

34%

.

This

is a

noth

er g

ood

resu

lt.

Mos

t inc

iden

ts a

re b

eing

re

solv

ed th

roug

h ed

ucat

ion

and

med

iatio

n. W

e re

ceiv

ed

a su

cces

sful

pro

secu

tion

deci

sion

this

yea

r, ho

wev

er

as th

e in

vest

igat

ion

star

ted

2012

/13

year

the

outc

ome

is

reco

rded

aga

inst

that

yea

r.

Res

olut

ion

has

been

ach

ieve

d th

roug

h di

rect

ne

gotia

tion/

agre

emen

t with

th

e co

nsen

t ho

lder

in th

e m

ajor

ity o

f ca

ses.

The

re

wer

e 15

form

al

enfo

rcem

ent

notic

es is

sued

in

tota

l - 0

7/08

A

ctua

l

LEV

ELS

OF

SE

RV

ICE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Pro

cess

ing

times

for

reso

urce

con

sent

ap

plic

atio

ns (f

actu

al)

Res

ourc

e co

nsen

t pr

oces

sing

app

lies

good

pr

actic

e, w

ith in

crea

sing

le

vels

of s

tatu

tory

tim

efra

me

com

plia

nce

bein

g ac

hiev

ed

over

tim

e.

Dat

a S

ourc

e: T

CC

%98

% o

f re

sour

ce

cons

ents

pr

oces

sed

with

in

stat

utor

y tim

efra

mes

Ach

ieve

d -

98%

The

team

has

mai

ntai

ned

98%

sta

tuto

ry c

ompl

ianc

e w

hile

als

o ta

king

on

the

func

tion

of re

view

ing

all

build

ing

cons

ents

for R

MA

co

mpl

ianc

e.

Ach

ieve

d -

99%

sta

tuto

ry

com

plia

nce.

Whi

le th

e te

am is

stil

l op

erat

ing

with

redu

ced

staf

f, th

e re

crui

tmen

t of a

dditi

onal

st

aff a

nd c

ontin

ued

use

of c

onsu

ltant

s to

man

age

wor

kloa

d ha

s en

able

d a

99%

sta

tuto

ry c

ompl

ianc

e.

50%

of r

esou

rce

cons

ents

wer

e pr

oces

sed

with

in s

tatu

tory

tim

efra

mes

Com

plia

nce

chec

ks

on n

ew la

nd u

se

cons

ents

(fac

tual

)

75%

of t

he la

nd u

se

cons

ents

issu

ed a

fter 1

Ju

ly 2

006

(refe

rred

to a

s ‘n

ew’ l

and

use

cons

ents

) ar

e ch

ecke

d fo

r com

plia

nce

each

yea

r. N

ote:

1 J

uly

2006

was

th

e st

art d

ate

for c

harg

ing

insp

ectio

n fe

es.

Dat

a S

ourc

e: T

CC

%75

%N

ot a

chie

ved

- 68

%Th

is y

ears

mon

itorin

g dr

oppe

d of

f mai

nly

beca

use

of a

repo

sitio

ning

of s

taff

and

redu

ced

staf

f lev

els

avai

labl

e to

mon

itor a

nd

ensu

re c

ompl

ianc

e.

Not

ach

ieve

d -

71%

This

yea

r has

bee

n an

im

prov

emen

t on

the

past

ye

ar.

The

mai

n re

ason

s fo

r th

is re

sult

was

inad

equa

te

staf

f lev

els

and

incr

ease

in

wor

kloa

d. A

vac

ancy

w

as c

arrie

d fo

r hal

f the

ye

ar.

Ther

e w

as a

lso

a 58

% in

crea

se o

f inc

iden

t re

ceiv

ed.

15%

Thi

s ye

ar

the

focu

s w

as

on c

heck

ing

know

n hi

stor

ic

cons

ents

(tho

se

issu

ed b

efor

e 1

July

200

6) -

06/

07

Act

ual


LEV

ELS

OF

SE

RV

ICE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Res

pons

e tim

es fo

r no

tified

inci

dent

s or

co

mpl

aint

s (fa

ctua

l)

All

Dis

tric

t Pla

n an

d la

nd u

se

cons

ent r

elat

ed in

cide

nts

are

resp

onde

d to

with

in 2

4 ho

urs,

to a

dvis

e w

hat a

ctio

n w

ill b

e ta

ken

and

in w

hat

timef

ram

e.

Dat

a S

ourc

e: T

CC

-A

chie

ved

Ach

ieve

d21

8 in

cide

nts

wer

e re

ceiv

ed

and

inve

stig

ated

. All

inci

dent

s w

ere

resp

onde

d to

w

ithin

24

hour

s.

Ach

ieve

d.27

8 in

cide

nts

wer

e re

ceiv

ed

and

inve

stig

ated

. All

inci

dent

s w

ere

resp

onde

d to

w

ithin

24

hour

s.

Ach

ieve

d.

This

yea

r 259

in

cide

nts

wer

e in

vest

igat

ed, a

ll w

ere

resp

onde

d to

with

in 2

4 ho

urs

- 07

/08

Act

ual

Pro

visi

on o

f ser

vice

to

iden

tify

tren

ds

and

man

age

impa

cts

of n

on c

ompl

ying

ac

tiviti

es a

cros

s th

e ci

ty (f

actu

al)

Two

proa

ctiv

e m

onito

ring

proj

ects

are

und

erta

ken

each

yea

r. *

Thes

e pr

ojec

ts te

nd to

in

corp

orat

e co

mpl

ianc

e ch

ecks

of d

evel

opm

ents

w

ith h

isto

ric c

onse

nts

(i.e.

th

ose

issu

ed p

rior t

o 1

July

20

06).

Dat

a S

ourc

e: T

CC

-A

chie

ved

Ach

ieve

dIll

egal

vis

itor

acco

mm

odat

ion

has

been

a

sign

ifica

nt is

sue

brou

ght t

o C

ounc

il’s

atte

ntio

n th

roug

h a

grou

p of

pro

vide

rs e

arlie

r th

is y

ear.

A li

st o

f alle

ged

illeg

al a

ccom

mod

atio

n pr

ovid

ers

has

been

a fo

cus

for E

nviro

nmen

tal M

onito

ring

Offi

cers

who

hav

e be

en

focu

ssin

g on

prio

ritis

ing,

id

entif

ying

and

vis

iting

site

s to

con

firm

com

plia

nce.

H

ome

Bas

ed C

hild

care

ha

s be

en a

noth

er p

roje

ct

man

aged

by

our t

eam

w

hich

resu

lted

in C

ity P

lan

com

patib

ility

with

Nat

iona

l S

tand

ards

gui

ded

thro

ugh

the

Por

se o

rgan

isat

ion.

Ach

ieve

d.Th

e C

lean

Fill

mon

itorin

g pr

ojec

t has

bee

n a

sign

ifica

nt fo

cus

this

yea

r. Th

e m

ilest

ones

ach

ieve

d ar

e: id

entifi

catio

n of

ille

gal

clea

nfilli

ng s

ites,

edu

catio

n of

land

owne

rs a

nd

cont

ract

ors

and

incr

ease

in

reso

urce

con

sent

s fo

r cl

eanfi

ll si

tes.

Ach

ieve

d -

09/1

0 A

ctua

l

ENVIRONMENTAL PLANNING


BUILDING SERVICES

WHY WE DO ITThis activity ensures the safety of people living and working in buildings.


• Issue project information memoranda (“PIM”), which identify and disclose information about a property regarding compliance with the City Plan, assessment of land features and services requirements.

• Process building consents in accordance with the NZ Building Code and inspect building work to ensure it complies with consents which have been issued.

• Issue Code Compliance Certificates for building works that have been completed in accordance with the building consent, process Certificates of Acceptance, and complete inspections as required, and issue Certificates for Public Use where members of the public can safely use the premises.

• Issue Compliance Schedules where specified systems for buildings are capable of performing to required standards.

• Monitor buildings to ensure they have a building warrant of fitness with ongoing monitoring of those systems for the life of the building.

• Respond to building-related complaints and issue a Notice to Fix if required.

• Manage responsibilities relating to Earthquake-Prone Buildings

HOW DOES THIS AFFECT YOU?Building services ensure that the buildings in the city are safe and habitable and that all buildings constructed will have met the NZ Building Code at the time of construction.

CITY VISION


KEY PROJECTSThere were no key projects to report from this financial year.

HOW DID WE PERFORM?Customer satisfaction

An excellent outcome from customer satisfaction levels for LIM’s given the significant increase in LIM applications received this year. 94% of LIM applicants were satisfied with the accuracy of the information they received and 92% were satisfied with the overall service, both well above the 80% target.


BUILDING SERVICES


2014/2015Actual$000’s

2014/2015Budget$000’s

2014/2015Variance


Panasonic Toughbook Tablets 51 0 (51) New tablets purchased to support increased staff numbers in the building inspection team and to meet increasing customer service expectations of inspection turnaround times.

New Vehicles for Building Inspectors 54 0 (54) New vehicles required for two additional staff members to perform building inspection functions. These vehicles were unbudgeted as demand for inspection services was higher than anticipated.


BUILDING SERVICESTE

N Y

EA

R P

LA

N M

EA

SU

RE

S A

ND

LE

VE

L O

F S

ER

VIC

E

PE

RFO

RM

AN

CE

ME

AS

UR

ES

- S

ER

VIC

E M

EA

SU

RE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Leve

l of s

atis

fact

ion

with

the

serv

ice

prov

ided

(per

cept

ion)

Per

cent

age

of L

IM

appl

ican

ts th

at a

re s

atis

fied

with

the

accu

racy

of t

he

info

rmat

ion

they

rece

ive

in

thei

r LIM

D

ata

Sou

rce:

TC

C -

ap

plic

ants

’ sur

vey

%85

%A

chie

ved

- 94

%Th

is is

an

exce

llent

resu

lt co

nsid

erin

g th

e 23

%

incr

ease

in L

IM a

pplic

atio

ns

this

yea

r.

Ach

ieve

d -

99%

This

is a

n ex

celle

nt re

sult

and

build

s on

last

yea

r’s

exce

llent

out

com

e.

74%

- 0

7/08

A

ctua

l

Leve

l of s

atis

fact

ion

with

the

serv

ice

prov

ided

(per

cept

ion)

Per

cent

age

of (a

) LIM

and

(b)

build

ing

cons

ent a

pplic

ants

th

at a

re s

atis

fied

with

the

over

all s

ervi

ce re

ceiv

ed fr

om

Cou

ncil

durin

g th

e pr

oces

s.

Dat

a S

ourc

e: T

CC

-

appl

ican

ts’ s

urve

y

%80

%A

chie

ved

- 92

%Th

is is

an

exce

llent

resu

lt co

nsid

erin

g th

e 23

%

incr

ease

in L

IM a

pplic

atio

ns

this

yea

r.

Ach

ieve

d -

96%

an

d 86

%

This

is a

n ex

celle

nt re

sult

and

build

s on

last

yea

r’s

resu

lts.

(a) 7

7%

(b) 7

6% 0

7/08

A

ctua

l

LEV

ELS

OF

SE

RV

ICE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

That

new

bui

ldin

gs

are

safe

(fac

tual

)A

ll ne

w b

uild

ings

in

Taur

anga

for w

hich

bui

ldin

g co

nsen

t has

bee

n is

sued

co

mpl

y w

ith th

e N

Z B

uild

ing

Cod

e* (i

nclu

des

appr

oval

of

bui

ldin

g pl

ans,

as

wel

l as

con

firm

atio

n th

at th

e re

sulti

ng b

uild

ing

mat

ches

th

e ap

prov

ed p

lans

).* T

he

step

s to

NZ

Bui

ldin

g C

ode

com

plia

nce

are:

(a

) Iss

ue o

f a p

roje

ct

info

rmat

ion

mem

oran

dum

(P

IM)

(b) I

ssue

of a

bui

ldin

g co

nsen

t (c

) Site

insp

ectio

n fo

r Cod

e co

mpl

ianc

e (d

) Iss

ue o

f a C

ode

Com

plia

nce

Cer

tifica

te

Dat

a S

ourc

e: T

CC

-A

chie

ved

Ach

ieve

dA

ll ne

w b

uild

ings

are

as

sess

ed a

gain

st th

e N

Z B

uild

ing

Cod

e as

par

t of

the

PIM

/Bui

ldin

g C

onse

nt

appl

icat

ion

proc

ess,

bui

ldin

g w

ork

insp

ectio

n pr

oces

s an

d co

de c

ompl

ianc

e is

suan

ce

proc

ess.

Ach

ieve

dA

ll ne

w b

uild

ings

are

as

sess

ed a

gain

st th

e N

Z B

uild

ing

Cod

e as

par

t of

the

PIM

/Bui

ldin

g C

onse

nt

appl

icat

ion

proc

ess,

bui

ldin

g w

ork

insp

ectio

n pr

oces

s an

d co

de c

ompl

ianc

e is

suan

ce

proc

ess.

Ach

ieve

d -

06/0

7 A

ctua

l


BUILDING SERVICESLE

VE

LS O

F S

ER

VIC

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

That

new

bui

ldin

gs

are

safe

(fac

tual

)20

% o

f all

new

resi

dent

ial

build

ings

are

aud

ited

each

ye

ar to

ens

ure

they

com

ply

with

the

cons

ente

d bu

ildin

g pl

ans

(par

ticul

arly

the

bulk

an

d lo

catio

n as

pect

s of

the

Dis

tric

t Pla

n, o

r rel

evan

t co

nditi

ons

of a

reso

urce

co

nsen

t whe

re a

pplic

able

) D

ata

Sou

rce:

TC

C

%20

%A

chie

ved

All

new

bui

ldin

gs a

re

chec

ked

to e

nsur

e th

at

they

com

ply

with

the

cons

ente

d bu

ildin

g pl

ans.

B

ulk

and

loca

tion

chec

ks

are

carr

ied

out a

t PIM

st

age

and

insp

ectio

n st

age

once

bui

ldin

g w

ork

has

com

men

ced.

Ach

ieve

d U

nder

rece

nt p

roce

ss

chan

ge, 1

00%

of a

ll ne

w

build

ings

(963

) are

che

cked

to

ens

ure

that

they

com

ply

with

the

cons

ente

d bu

ildin

g pl

ans.

Bul

k an

d lo

catio

n ch

ecks

are

car

ried

out a

t P

IM s

tage

and

insp

ectio

n st

age

once

bui

ldin

g w

ork

has

com

men

ced.

Ach

ieve

d -

06/0

7 A

ctua

l

Res

pons

iven

ess

of

serv

ice

(fact

ual)

Bui

ldin

g-re

late

d co

mpl

aint

s ar

e re

spon

ded

to w

ithin

24

hou

rs, t

o ad

vise

the

com

plai

nant

wha

t act

ion

will

be

take

n an

d in

wha

t tim

efra

me,

and

all

just

ified

co

mpl

aint

s ar

e in

vest

igat

ed

with

in th

ose

advi

sed

timef

ram

es (n

orm

ally

5

wor

king

day

s).

Dat

a S

ourc

e: T

CC

-A

chie

ved

Not

ach

ieve

dTh

e vo

lum

e of

bui

ldin

g co

de c

ompl

aint

s in

the

city

ha

s in

crea

sed

sign

ifica

ntly

ov

er th

e pa

st 1

2 m

onth

s in

lin

e w

ith in

crea

sed

activ

ity

acro

ss th

e bu

ildin

g se

ctor

. B

uild

ing

code

com

plai

nts

are

now

dea

lt w

ith b

y bo

th

Bui

ldin

g S

ervi

ces

and

Envi

ronm

enta

l Com

plia

nce

offic

ers

depe

ndin

g on

the

natu

re o

f the

issu

e. M

ost

build

ing-

rela

ted

com

plai

nts

are

resp

onde

d to

initi

ally

w

ithin

48

hour

s, w

ith u

rgen

t co

mpl

aint

s ad

dres

sed

with

in

24 h

ours

. A

ll co

mpl

aint

s ar

e in

vest

igat

ed w

ithin

adv

ised

tim

efra

mes

.

Not

ach

ieve

dTh

e vo

lum

e of

bui

ldin

g co

de

com

plai

nts

in th

e ci

ty h

as

incr

ease

d si

gnifi

cant

ly o

ver

the

past

12

mon

ths.

Mos

t bu

ildin

g-re

late

d co

mpl

aint

s ar

e re

spon

ded

to in

itial

ly

with

in 4

8 ho

urs

- ur

gent

on

es w

ithin

24

hour

s.

All

com

plai

nts

are

inve

stig

ated

with

in a

dvis

ed

timef

ram

es.

Ach

ieve

d -

06/0

7 A

ctua

l


LEV

ELS

OF

SE

RV

ICE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Tim

elin

ess

of

serv

ices

(fac

tual

)A

ll LI

M’s

, PIM

’s, b

uild

ing

cons

ents

and

cod

e co

mpl

ianc

e ce

rtifi

cate

s ar

e is

sued

with

in th

e st

atut

ory

timef

ram

es, t

aken

from

re

ceip

t of t

he a

pplic

atio

n.

Thes

e ar

e:

(a) 5

day

LIM

= 5

wor

king

da

ys

(b) 1

0 da

y LI

M =

10

wor

king

da

ys

(c) P

IM =

20

wor

king

day

s (d

) Bui

ldin

g co

nsen

t = 2

0 w

orki

ng d

ays

(e) C

ode

com

plia

nce

cert

ifica

te =

20

wor

king

day

s D

ata

Sou

rce:

TC

C

%10

0%LI

M’s

5 d

ay -

Not

ac

hiev

ed -

86%

LI

M’s

10

day

- N

ot

achi

eved

- 6

9%

PIM

& B

uild

ing

Con

sent

s -

Not

A

chie

ved

- 82

.4%

C

ode

Com

plia

nce

Cer

tifica

tes

- N

ot

achi

eved

- 4

2%

LIM

app

licat

ion

volu

mes

w

ere

unpr

eced

ente

d th

is

year

, sur

pass

ing

all r

ecor

ded

data

goi

ng b

ack

8 ye

ars.

A

dditi

onal

reso

urci

ng h

as

now

bee

n pu

t int

o pl

ace

to

ensu

re ti

mef

ram

es a

re m

ore

appr

opria

tely

met

.

Com

plia

nce

in te

rms

of

mee

ting

Bui

ldin

g C

onse

nt

timef

ram

es h

as in

crea

sed

to 9

2.7%

in th

e pe

riod

from

Ja

nuar

y to

Jun

e 20

15.

The

low

leve

l of c

ompl

ianc

e ac

hiev

ed fo

r Cod

e C

ompl

ianc

e C

ertifi

cate

s is

re

flect

ive

of a

sig

nific

ant

proj

ect t

o tr

ansi

tion

the

resp

onsi

bilit

y fo

r the

pr

oces

sing

and

issu

ing

of

CC

C’s

from

the

Bui

ldin

g C

onse

nt s

taff

to th

e B

uild

ing

Insp

ectio

n st

aff

bein

g co

mpl

eted

dur

ing

the

year

und

er re

view

. Th

is c

hang

e in

pro

cess

an

d in

spec

tion

deliv

ery

alon

g w

ith a

n in

crea

se in

w

ork

load

has

mea

nt th

at

timef

ram

es fo

r iss

uing

C

CC

’s w

ere

impa

cted

. Im

prov

emen

ts w

ere

alre

ady

bein

g se

en w

ith 7

7% o

f C

CC

app

licat

ions

lodg

ed

over

the

mon

ths

of M

ay a

nd

June

pro

cess

ed w

ithin

the

stat

utor

y tim

efra

me

of 2

0 w

orki

ng d

ays.

LIM

’s 5

day

-

Ach

ieve

d -

100%

LI

M’s

10

day

- N

ot

achi

eved

- 9

2%

PIM

& B

uild

ing

Con

sent

s -

Not

A

chie

ved

- 65

%

Cod

e C

ompl

ianc

e C

ertifi

cate

s -

Not

A

chie

ved

- 65

%

Ther

e w

as a

44%

incr

ease

in

LIM

app

licat

ions

rece

ived

du

ring

the

year

. P

riorit

y is

gi

ven

to th

e m

ore

urge

nt (5

da

y) L

IM re

ques

ts

Com

plia

nce

in te

rms

of

mee

ting

Bui

ldin

g C

onse

nt

timef

ram

es h

as in

crea

sed

to 8

5% in

the

perio

d fro

m

Janu

ary

to J

une

2014

.

(a) 9

9.75

%

(b) 9

6.50

%

(c

) 100

% -

06/

07

Act

ual

(d) 1

00%

(e

) 100

% -

06/

07

Act

ual

BUILDING SERVICES


OTH

ER

INTE

RE

STI

NG

STA

TIS

TIC

S

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Thro

ughp

ut -

LIM

’s

(fact

ual)

Num

ber o

f LIM

’s is

sued

ea

ch y

ear

Dat

a S

ourc

e: T

CC

No.

No

targ

ets

requ

ired

2953

This

is a

n in

crea

se o

f 736

fro

m th

e pr

evio

us y

ear.

22

17Th

is is

an

incr

ease

of 5

20

from

the

prev

ious

yea

r.

1,24

7

Thro

ughp

ut -

bu

ildin

g co

nsen

ts

PIM

’s (f

actu

al)

Num

ber a

nd ty

pe*

of

build

ing

cons

ents

issu

ed

each

yea

r (in

clud

es P

IM’s

), as

wel

l as

the

num

ber

and

prop

ortio

n th

at a

lso

requ

ired

reso

urce

con

sent

s fo

r Dis

tric

t Pla

n bu

lk a

nd

loca

tion

requ

irem

ents

.

*Typ

e re

fers

to ty

pe o

f de

velo

pmen

t, i.e

. res

iden

tial

or c

omm

erci

al/in

dust

rial.

Dat

a S

ourc

e: T

CC

No.

No

targ

ets

requ

ired

2177

This

is a

n in

crea

se o

f 101

fro

m th

e pr

evio

us y

ear.

2076

This

is a

n in

crea

se o

f 291

fro

m th

e pr

evio

us y

ear.

2,87

4

Thro

ughp

ut-C

ode

Com

plia

nce

Cer

tifica

tes

(fact

ual)

Num

ber o

f cod

e co

mpl

ianc

e ce

rtifi

cate

s is

sued

eac

h ye

ar

Dat

a S

ourc

e: T

CC

No.

No

targ

ets

requ

ired

1992

This

is a

n in

crea

se o

f 291

fro

m th

e pr

evio

us y

ear.

1701

This

is a

n in

crea

se o

f 64

from

the

prev

ious

yea

r.1,

980

-06/

07

Act

ual

BUILDING SERVICES


ENVIRONMENTAL COMPLIANCE

WHAT WE DOEnvironmental Compliance contributes to the health, safety and wellbeing of our communities by ensuring bylaws, liquor laws and health regulations are being adhered to and by taking a proactive approach to crime prevention.

Liquor Licensing:

• Processes applications for liquor licences and manager’s certificates.

• Proactively monitors the licensees to mitigate effects of alcohol abuse.

• Delivers a variety of education packages to the industry.

Public/Environmental Health:

• Inspects and audits registered food premises, hairdressers, mortuaries, camping sites and offensive trades.

• Investigates complaints.

• Monitors noise levels around the city.

Bylaws and Public Safety:

• Investigates complaints and monitors compliance with Council bylaws and policies

Tauranga Safe City / Crime Prevention:

• Maintains a city that is safe to live, work and play in.

• Manages the removal and prevention of graffiti from most parts of the city.

• Monitors the operation of the crime prevention camera network.

CITY VISION

HOW DOES THIS AFFECT YOU?These services contribute to having a healthy and safe city. They ensure risks involved with liquor are minimised and that the places you go to eat and drink are healthy and safe. They also work towards crime and graffiti prevention for the city.

KEY PROJECTSManaged alcohol sales:

• The Off Licence Alcohol Accord (first in NZ) has encouraged the responsible sale of alcohol from off licence premises. This has been very successful in the Western Bay of Plenty and continues to operate on this basis.


Noise pollution

The perception that noise pollution is a problem in the city has decreased significantly since last year from 26% to 13%. A proactive approach has been taken in dealing with recidivist offenders, engaging with landowners of rental properties where tenants have been consistently creating noise issues.

Graffiti reduction

There has been a significant decrease in the perception that tagging is an issue in the city, which is a pleasing result and reflects both a decrease in the amount of tagging occurring and Council’s proactive approach to graffiti removal.






ENVIRONMENTAL COMPLIANCEP

ER

FOR

MA

NC

E M

EA

SU

RE

S -

AC

TIV

ITY

OU

TCO

ME

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Deg

ree

of s

afet

y fro

m c

rime

(per

cept

ion)

Per

cent

age

of re

side

nts

that

fe

el a

sen

se o

f fre

edom

from

cr

ime

afte

r dar

k:

(a) i

n th

eir l

ocal

ne

ighb

ourh

ood;

an

d (b

) in

the

Taur

anga

city

ce

ntre

. D

ata

Sou

rce:

TC

C a

nnua

l re

side

nts

surv

ey

%In

crea

sing

Not

ach

ieve

d -

a.

52%

in lo

cal

neig

hbou

rhoo

ds

b.

16%

in th

e C

ity

Cen

tre

Ther

e ha

s be

en n

o ch

ange

fro

m la

st y

ear i

n te

rms

of p

eopl

e’s

perc

eptio

ns

of s

afet

y in

thei

r loc

al

neig

hbou

rhoo

d an

d in

the

city

cen

tre.

Ach

ieve

d

a)

= 5

2% in

thei

r ne

ighb

ourh

ood

N

ot A

chie

ved

b) =

16%

in

the

City

Cen

tre

CC

TV s

tatis

tics

still

sup

port

a

decr

ease

in in

cide

nts.

a) 7

4%

b)

41%

(2

004

surv

ey)

TE

N Y

EA

R P

LA

N M

EA

SU

RE

S A

ND

LE

VE

L O

F S

ER

VIC

E

PE

RFO

RM

AN

CE

ME

AS

UR

ES

- S

ER

VIC

E M

EA

SU

RE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Indi

catio

n of

feel

ing

of s

afet

y in

loca

l are

a (p

erce

ptio

n)

Per

cent

age

of re

side

nts

who

sta

ted

that

gra

ffiti

and

tagg

ing

had

been

an

issu

e in

Tau

rang

a ov

er th

e pa

st 1

2 m

onth

s.

Dat

a S

ourc

e: T

CC

ann

ual

resi

dent

s su

rvey

%D

ecre

asin

gA

chie

ved

- 37

%Th

is is

a p

leas

ing

resu

lt an

d re

flect

s th

at le

ss ta

ggin

g is

occ

urrin

g an

d C

ounc

il’s

proa

ctiv

e re

spon

se to

re

mov

al o

f tag

ging

.

Ach

ieve

d

46

%G

raffi

ti of

fend

ing

still

co

ntin

ues

to d

ecre

ase

35%

(2

004

surv

ey)

Leve

l of i

mpa

ct

by n

oise

pol

lutio

n (p

erce

ptio

n)

Per

cent

age

of re

side

nts

who

st

ated

that

noi

se p

ollu

tion

had

been

a p

robl

em in

Ta

uran

ga o

ver t

he p

ast 1

2 m

onth

s.

Dat

a S

ourc

e: T

CC

ann

ual

resi

dent

s su

rvey

%D

ecre

asin

gA

chie

ved

- 13

%50

90 re

side

nts

calle

d no

ise

cont

rol a

s a

resu

lt of

bei

ng

adve

rsel

y af

fect

ed b

y no

ise

in th

eir n

eigh

bour

hood

, thi

s is

a d

ecre

ase

in th

e nu

mbe

r of

cal

ls in

the

prev

ious

yea

r an

d a

sign

ifica

nt d

ecre

ase

from

last

yea

r (26

%).

A

proa

ctiv

e ap

proa

ch h

as

been

take

n in

dea

ling

with

reci

divi

st o

ffend

ers,

en

gagi

ng w

ith la

nd o

wne

rs

of re

nted

pro

pert

ies

who

ha

ve a

ddre

ssed

tena

nts

inap

prop

riate

beh

avio

ur.

Ach

ieve

d

W

hile

the

perc

enta

ge o

f re

side

nts

who

sta

te th

at

nois

e po

llutio

n ha

s be

en

a pr

oble

m h

as in

crea

sed

from

the

12/1

3 re

sult,

the

num

ber o

f noi

se c

ompl

aint

s re

ceiv

ed h

as s

light

ly

decr

ease

d: 2

013/

2014

=

5,76

1 2

012/

2013

= 5

,779

20

11/2

012

= 5,

871

30%

(2

004

surv

ey)


LEV

ELS

OF

SE

RV

ICE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Pro

visi

on o

f gra

ffiti

rem

oval

ser

vice

s (fa

ctua

l)

Per

cent

age

of g

raffi

ti re

mov

ed w

ithin

48

hour

s of

not

ifica

tion,

and

gra

ffiti

deem

ed to

be

offe

nsiv

e is

re

spon

ded

to w

ithin

two

hour

s of

not

ifica

tion

and

rem

oved

with

in 1

2 ho

urs.

D

ata

Sou

rce:

TC

C

%99

%A

chie

ved

Tota

l of 2

351

jobs

, of

that

398

wer

e ca

lled

in b

y th

e pu

blic

. To

tal

of 3

134

tags

rem

oved

. R

emov

al ti

mef

ram

es h

ave

been

ach

ieve

d, w

eath

er

depe

ndin

g.

Ach

ieve

d2,

724

jobs

. 7

4% o

f the

gr

affit

i job

s ar

e fo

und

by

the

cont

ract

or.

100%

of

thos

e ar

e re

mov

ed fo

rthw

ith.

99%

of t

he re

mai

ning

jobs

w

ere

rem

oved

wel

l with

in

48 h

ours

.

91%

ach

ieve

d w

ithin

24

hour

s, w

eath

er

depe

nden

t. 4,

502

inci

dent

s w

ere

notifi

ed th

is y

ear -

06

/07

Act

ual

Res

pons

iven

ess

to

nois

e co

mpl

aint

s (fa

ctua

l)

Per

cent

age

of n

oise

co

mpl

aint

s th

at a

re

resp

onde

d to

with

in o

ne

hour

of r

ecei

pt o

f a s

econ

d co

mpl

aint

. D

ata

Sou

rce:

TC

C

%99

%N

ot a

chie

ved

- 95

%50

90 c

alls

to n

oise

con

trol

. 15

42 a

sses

smen

ts m

ade

by o

ffice

rs. 6

48 e

xces

sive

no

ise

dire

ctio

ns is

sued

, 58

seiz

ures

effe

cted

. 69%

of a

ll ca

lls a

re re

spon

ded

to w

ithin

30

min

utes

, 26%

with

in 3

1 m

inut

es to

60

min

utes

, and

5%

ove

r one

hou

r.

Not

Ach

ieve

d -

95%

5761

cal

ls.

1640

Offi

cer

disp

atch

ed, 7

43 e

xces

sive

no

ise

dire

ctio

ns is

sued

, 51

sei

zure

s ef

fect

ed.

NB

: 64

% o

f all

calls

are

dea

lt w

ith w

ithin

30

min

utes

; 31%

be

twee

n 30

min

utes

to a

n ho

ur a

nd 5

% o

ver o

ne h

our.

98.3

% 4

,327

no

ise

com

plai

nts

rece

ived

and

sta

ff w

ere

on s

ite 1

,868

tim

es (0

6/07

)

Food

pre

mis

es

insp

ectio

n se

rvic

e pr

ovis

ion

(fact

ual)

All

food

pre

mis

es, e

xcep

t th

ose

unde

r the

new

Foo

d C

ontr

ol P

lan

regi

me*

are

in

spec

ted

annu

ally

(tw

ice

a ye

ar fo

r at r

isk

prem

ises

). *

Pre

mis

es c

an v

olun

taril

y op

t int

o th

e ne

w re

gim

e,

befo

re th

e le

gisl

atio

n is

en

acte

d. T

hese

pre

mis

es

requ

ire a

nnua

l aud

it.

Dat

a S

ourc

e: T

CC

-10

0%A

chie

ved

- 10

0%10

00 fo

od p

rem

ises

in

spec

tions

und

erta

ken.

Ach

ieve

d -

100%

800

Hea

lth re

gist

ratio

ns

100%

insp

ecte

d ye

ar to

da

te

Ach

ieve

d. 5

57

insp

ectio

ns w

ere

carr

ied

out t

his

year

- 0

6/07

Act

ual

Lice

nsed

pre

mis

e in

spec

tion

serv

ices

pr

ovis

ion

(fact

ual)

All

licen

sed

liquo

r pre

mis

es

are

insp

ecte

d an

nual

ly

(twic

e a

year

for a

t ris

k pr

emis

es).

Dat

a S

ourc

e: T

CC

-10

0%N

ot a

chie

ved

- 30

%In

reco

gniti

on o

f the

low

nu

mbe

r of i

nspe

ctio

ns

carr

ied

out t

his

year

, a

revi

ew o

f the

app

roac

h ha

s be

en u

nder

take

n to

ens

ure

that

we

are

fully

com

plia

nt

with

this

targ

et m

ovin

g fo

rwar

d.

Not

Ach

ieve

d -

80%

80%

. A

lot o

f tim

e ha

s be

en s

pent

pro

cess

ing

appl

icat

ions

und

er th

e ne

w

legi

slat

ion

and

bedd

ing

in

the

new

Dis

tric

t Lic

ensi

ng

Com

mitt

ee.

Any

pre

mis

es

whe

re th

ere

are

issu

es o

r an

y pr

emis

es id

entifi

ed

thro

ugh

CC

TV re

port

s ar

e in

spec

ted

and

licen

sees

in

terv

iew

ed

Not

ach

ieve

d.

Ther

e ar

e 31

9 lic

ense

d liq

uor

prem

ises

in th

e ci

ty a

t pre

sent

. 15

0 of

thes

e pr

emis

es w

ere

insp

ecte

d th

is y

ear,

with

ofte

n tw

o or

m

ore

insp

ectio

ns

per p

rem

ises

-

06/0

7 A

ctua

l



OTH

ER

INTE

RE

STI

NG

STA

TIS

TIC

S

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Thro

ughp

ut -

lic

ence

and

per

mit

appl

icat

ions

rece

ived

(fa

ctua

l)

Num

ber o

f lic

ence

s an

d pe

rmits

eac

h ye

ar:

(a) L

iquo

r lic

ence

ap

plic

atio

ns re

ceiv

ed

(b) H

ealth

and

food

hyg

iene

lic

ence

s is

sued

(c

) Byl

aw p

erm

it ap

plic

atio

ns

appr

oved

D

ata

Sou

rce:

TC

C

No.

No

targ

ets

requ

ired

a) L

iquo

r = 9

69

b) H

ealth

807

c) B

ylaw

s 11

49

Byl

aw a

pplic

atio

ns in

clud

e al

l per

mits

and

lice

nces

pr

oces

sed

by H

ealth

Li

cens

ing

team

and

Byl

aws

and

Par

king

team

.

a) L

iquo

r = 1

062

b) H

ealth

= 8

00

c) B

ylaw

s =

1181

Ther

e ha

s be

en a

sig

nific

ant

incr

ease

in th

e nu

mbe

r of

Byl

aw p

erm

it ap

plic

atio

ns.

a) 1

,061

b)

739

c) 5

83

- 06

/07

Act

ual

* P

arki

ng e

nfor

cem

ent m

easu

res

are

now

incl

uded

in th

e R

oadi

ng A

ctiv

ity.

LEV

ELS

OF

SE

RV

ICE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Pro

visi

on o

f CC

TV

cam

eras

(fac

tual

)Th

e pu

blic

sur

veill

ance

ca

mer

as a

re a

ctiv

ely

mon

itore

d* o

n av

erag

e 8

hour

s pe

r day

. *

activ

e m

onito

ring

is w

here

so

meo

ne is

vie

win

g th

e fo

otag

e.

Dat

a S

ourc

e: T

CC

-A

chie

ved

Ach

ieve

dA

ctiv

e m

onito

ring

cont

inue

s to

occ

ur.

Ach

ieve

dM

onito

ring

is c

arrie

d ou

t M

onda

y th

roug

h S

unda

y 8.

00pm

to 4

.00a

m.

Ach

ieve

d

Res

pons

iven

ess

to

pool

s / c

omm

erci

al

spa

wat

er q

ualit

y co

mpl

aint

s (fa

ctua

l)

All

com

plai

nts

abou

t wat

er

qual

ity a

t pub

lic s

wim

min

g po

ols,

com

mer

cial

spa

s an

d ge

othe

rmal

poo

ls

are

resp

onde

d to

with

in

4 w

orki

ng h

ours

of

notifi

catio

n.

Dat

a S

ourc

e: T

CC

-A

chie

ved

Ach

ieve

dN

o co

mpl

aint

s re

ceiv

ed.

Ach

ieve

dN

il co

mpl

aint

sA

chie

ved.

Onl

y 1

com

plai

nt w

as

rece

ived

and

this

w

as fo

und

to b

e un

subs

tant

iate

d -

07/0

8 A

ctua

l

Pro

cess

ing

times

for

licen

ses

and

perm

its

(fact

ual)

All

licen

ce a

nd p

erm

it ap

plic

atio

ns a

re p

roce

ssed

w

ithin

spe

cifie

d tim

efra

mes

: Li

quor

lice

nces

= w

ithin

20

days

. Fo

od h

ygie

ne li

cenc

es =

w

ithin

20

days

B

ylaw

per

mits

= w

ithin

10

days

. D

ata

Sou

rce:

TC

C

-10

0%A

chie

ved

- 10

0%A

ll ap

plic

atio

ns p

roce

ssed

w

ithin

a fe

w d

ays

of re

ceip

t.A

chie

ved

Full

com

plia

nce

with

tim

e fr

ames

Ach

ieve

d



ANIMAL SERVICES

WHAT WE DOAnimal Services maintains a healthy and safe environment in which animals, owners and the wider community can live compatibly.


• Monitor and enforce compliance with legislation and policies in relation to dog and other animal complaints

• Provide services and facilities for the impounding and care of stray and seized animals.

HOW DOES THIS AFFECT YOU?This service regulates animal ownership and keeps stray animals off the street, contributing to a safe city for all.

KEY PROJECTSThere were no key projects to report from this financial year as the majority of activity is based on day to day operations.


Dog registration and complaints

The dog population continues to increase with a 6% growth in registered dogs this year. Despite this growth, complaints of aggression are continuing to reduce or remain static.

CITY VISION




ANIMAL SERVICESP

ER

FOR

MA

NC

E M

EA

SU

RE

S -

AC

TIV

ITY

OU

TCO

ME

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Deg

ree

of s

afet

y fro

m d

og a

ggre

ssio

n (fa

ctua

l)

Com

plai

nts

abou

t dog

ag

gres

sion

, as

perc

enta

ge

of re

gist

ered

dog

s.

Dat

a S

ourc

e: T

CC

%2.

00%

Ach

ieve

d 16

7 re

port

ed in

cide

nts

of

atta

cks

and

thre

aten

ing/

intim

idat

ing

beha

viou

r ag

ains

t 112

08 re

gist

ered

do

gs (1

.49%

whi

ch is

bel

ow

the

2.0%

targ

et).

Ach

ieve

d.14

3 re

port

ed in

cide

nts

with

10

,502

regi

ster

ed d

ogs

(1.3

6 %

)

2.1

TE

N Y

EA

R P

LA

N M

EA

SU

RE

S A

ND

LE

VE

L O

F S

ER

VIC

E

PE

RFO

RM

AN

CE

ME

AS

UR

ES

- S

ER

VIC

E M

EA

SU

RE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Indi

catio

n of

the

leve

l of

und

erst

andi

ng

of d

og o

wne

rshi

p re

quire

men

ts

(fact

ual)

Per

cent

age

of k

now

n do

gs

that

are

regi

ster

ed a

s at

30

June

eac

h ye

ar

Dat

a S

ourc

e: T

CC

%99

%N

ot A

chie

ved

- 97

.5%

97.5

%. O

f the

rem

aini

ng

2.5%

all

wer

e pr

oces

sed

(infr

inge

men

t not

ice

issu

ed).

Not

Ach

ieve

d -

97.3

%97

.3%

. Of t

he re

mai

ning

2.

7% a

ll w

ere

proc

esse

d (in

frin

gem

ent n

otic

e is

sued

).

98.3

Effe

ctiv

enes

s of

the

city

pou

nd (f

actu

al)

Per

cent

age

of im

poun

ded

dogs

that

are

cla

imed

eac

h ye

ar

Dat

a S

ourc

e: T

CC

%80

%A

chie

ved

82%

82%

. We

cont

inue

to

mai

ntai

n a

good

reho

min

g ra

te o

f unc

laim

ed d

ogs.

Ach

ieve

d 34

.8%

84.8

%. T

his

figur

e in

clud

es

dogs

cla

imed

and

dog

s ad

opte

d (to

tal d

ogs

rele

ased

)

78.8

% (0

6/07

) A

ctua

l

LEV

ELS

OF

SE

RV

ICE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Res

pons

e tim

es

(fact

ual)

All

urge

nt c

ompl

aint

s ar

e re

spon

ded

to w

ithin

10

min

utes

whe

re th

ere

is a

n im

med

iate

thre

at

Dat

a S

ourc

e: T

CC

-10

0%A

chie

ved

All

urge

nt c

ompl

aint

s ar

e re

spon

ded

to im

med

iate

ly

24/7

.

Ach

ieve

d.A

ll ur

gent

com

plai

nts

are

resp

onde

d to

imm

edia

tely

24

/7.

Ach

ieve

d

Pro

visi

on o

f fac

ilitie

s (fa

ctua

l)A

city

pou

nd, w

ith c

apac

ity

to h

ouse

dog

s in

saf

e an

d hu

man

e co

nditi

ons

Dat

a S

ourc

e: T

CC

-A

chie

ved

Ach

ieve

dTh

e do

g po

und

has

thre

e w

ings

, tw

o ha

ve b

een

mod

erni

sed,

the

third

is d

ue

to b

e up

grad

ed in

two

year

s.

Ach

ieve

dN

ow h

ave

capa

city

to h

ouse

up

to 6

0 do

gs.

Ach

ieve

d


ANIMAL SERVICESO

THE

R IN

TER

ES

TIN

G S

TATI

STI

CS

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Thro

ughp

ut

regi

stra

tions

(fac

tual

)N

umbe

r of r

egis

tere

d do

gs

Dat

a S

ourc

e: T

CC

No.

No

targ

ets

requ

ired

1120

8 (A

t 31

May

15

)A

6%

incr

ease

from

last

ye

ar. A

tota

l of 1

0557

do

gs w

ere

regi

ster

ed la

st

year

. Not

e do

g re

gist

ratio

n fin

ishe

s at

31

May

eac

h ye

ar.

1050

2 (a

t 30

Apr

il 14

)4.

4% in

crea

se fr

om la

st

year

.7,

300

Thro

ughp

ut -

im

poun

ding

s (fa

ctua

l)

Num

ber o

f dog

s im

poun

ded

each

yea

r D

ata

Sou

rce:

TC

C

No.

No

targ

ets

requ

ired

988

Impo

unds

rem

ain

rela

tivel

y st

atic

. A to

tal o

f 102

3 do

gs

wer

e im

poun

ded

last

yea

r.

832

(at 3

0 A

pril

14)

Dec

reas

e of

30

dogs

from

la

st y

ear.

705


EMERGENCY & RISK MANAGEMENT

WHAT WE DOCivil Defence & Emergency Management ensures the organisation and the community are prepared for and able to respond to emergencies, natural or otherwise, that may cause loss of life, injury or illness; and that the organisation is healthy and safe.

The main goals of this activity are:

• Reduction: Identifying potential hazards, developing and implementing measures to minimise impacts.

• Readiness: Plans are in place, staff know what to do before, during, and after an emergency, and the community is aware of the “hazardscape” and is prepared. Critical services can be provided during and after an emergency. We engage with and educate our community about “Being Prepared”.

• Response: A joint emergency operations centre, in partnership with Western Bay of Plenty District Council, is ready to co-ordinate response activities during an emergency. Critical services continue to be provided to the community.

• Recovery: Planning for co-ordination of recovery activities.

• Safety and Wellbeing: Facilitating safe work practices in the organisation and delivering wellness initiatives that support organisational wellbeing.

HOW DOES THIS AFFECT YOU?Tauranga is potentially impacted by a range of natural and man-made hazards. The more effective Civil Defence and Emergency Management service delivery is delivered, the less the community will be impacted by an event and the faster the community will be able to recover from the event.

CITY VISION




KEY PROJECTSTsunami initiatives:

• Works undertaken this year related to the construction of two evacuation bridges and the location and preliminary design of Tauranga’s first purpose built tsunami evacuation structure. One bridge is being constructed at the rear of the Tuihana and Coast developments adjacent to SH2 and will provide the community with evacuation access over the drains beside SH2. The second bridge will link Bermuda Drive to Santa Barbara Drive.

• Tauranga’s first purpose built tsunami evacuation structure will be located on Gordon Spratt Reserve adjacent the Papamoa College sports fields.

Regional Emergency Management Service Delivery:

• During the second half of 2014/15 a regional service delivery model was agreed by Council’s belonging to the Bay of Plenty Emergency Management Group. The result of the agreement is that on 01 July 2015 community readiness and emergency response services will be delivered by the City via the new Bay of Plenty Emergency Management team (BOPEM).

• The BOPEM team will be located in the BOP Regional Council and will work with member Council’s and communities to deliver these two important emergency management functions.

• Tauranga City Council will continue to deliver its reduction, recovery and business continuity functions in collaboration with the BOPEM.

HOW DID WE PERFORM?In the event of a major emergency occurring in the city, this activity maintains business continuity for essential services. Council displayed that it was able to maintain business as usual service delivery to the community during the prolonged business disruption over December 2014 – March 2015, caused when Council needed to vacate multiple floors of its Willow Street campus due to the impacts from mould and relocate to two other facilities in the CBD.


EMERGENCY & RISK MANAGEMENT


2014/2015Actual$000’s

2014/2015Budget$000’s

2014/2015Variance


Tsunami Evacuation Routes 365 375 10 No material variance.


EMERGENCY & RISK MANAGEMENTTE

N Y

EA

R P

LA

N M

EA

SU

RE

S A

ND

LE

VE

L O

F S

ER

VIC

E

PE

RFO

RM

AN

CE

ME

AS

UR

ES

- S

ER

VIC

E M

EA

SU

RE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Com

mun

ity

read

ines

s to

re

spon

d to

a

maj

or e

mer

genc

y (p

erce

ptio

n)

Per

cent

age

of re

side

nts

that

co

rrec

tly k

now

that

they

ne

ed to

be

very

or f

airly

se

lf re

liant

in th

e ev

ent o

f a

maj

or e

mer

genc

y.

Dat

a S

ourc

e: T

CC

- a

nnua

l re

side

nts’

sur

vey

%86

-90%

Not

ach

ieve

d -

85%

Whi

le th

is m

easu

re h

as n

ot

been

ach

ieve

d th

e re

sults

in

dica

te a

n in

crea

se fr

om

last

yea

r, w

hich

sho

ws

that

th

e ad

ditio

nal p

rese

nce

staf

f ha

d in

the

com

mun

ity m

ay

have

had

som

e im

pact

on

that

incr

ease

.

Not

ach

ieve

d -

83%

.Th

is is

dis

appo

intin

g re

sult

as a

dditi

onal

com

mun

ity

educ

atio

n ha

s be

en

unde

rtak

en th

is y

ear.

It is

hop

ed th

e C

omm

unity

R

esili

ence

Coo

rdin

ator

role

w

ill ra

ise

this

aw

aren

ess.

88%

- 0

6/07

A

ctua

l

Com

mun

ity

read

ines

s to

re

spon

d to

a

maj

or e

mer

genc

y (p

erce

ptio

n)

Per

cent

age

of re

side

nts

that

hav

e an

em

erge

ncy

kit

prep

ared

in c

ase

of a

maj

or

emer

genc

y.

Dat

a S

ourc

e: T

CC

ann

ual

resi

dent

s’ s

urve

y

%45

% -

55

%A

chie

ved

- 49

%O

ngoi

ng c

omm

unity

con

tact

ha

s lik

ely

cont

ribut

ed to

this

m

easu

re b

eing

ach

ieve

d.

Ach

ieve

d -

54%

The

leve

l of p

repa

redn

ess

has

incr

ease

d du

e to

co

mm

unity

edu

catio

n in

itiat

ives

und

erta

ken

thro

ugho

ut th

e ye

ar.

41%

- 0

9/10

A

ctua

l

LEV

ELS

OF

SE

RV

ICE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Cou

ncils

co

ntrib

utio

n to

re

duct

ion

of ri

sks

asso

ciat

ed w

ith

haza

rds

(fact

ual)

Cou

ncil

iden

tifies

and

re

duce

s ris

ks re

latin

g to

ha

zard

s th

at a

re id

entifi

ed in

th

e G

roup

CD

EM P

lan,

e.g

. ea

rthq

uake

s an

d co

asta

l flo

odin

g, b

y ad

dres

sing

th

em in

the

Taur

anga

City

P

lan

(and

the

Infr

astr

uctu

re

Dev

elop

men

t Cod

e), C

ounc

il po

licie

s an

d bu

ildin

g pr

oced

ures

. *

Not

e th

at re

gion

al a

nd

natio

nal l

egis

latio

n an

d po

licy

stat

emen

ts a

re

refle

cted

in lo

cal p

olic

ies,

pl

ans

and

resp

onse

s.

Dat

a S

ourc

e: T

CC

-A

chie

ved

Ach

ieve

dC

ounc

il is

pro

activ

e in

its

haza

rd m

anag

emen

t.

Sig

nific

ant p

olic

y an

d le

vel

of s

ervi

ce w

ork

has

been

im

plem

ente

d in

rela

tion

to

stor

mw

ater

man

agem

ent,

and

tsun

ami e

vacu

atio

n pl

anni

ng h

as s

een

Cou

ncil

com

mit

to s

igni

fican

t cap

ital

inve

stm

ent i

n ts

unam

i ev

acua

tion

infr

astr

uctu

re

deve

lopm

ent t

hat w

ill

incr

ease

com

mun

ity s

afet

y.

Ach

ieve

dTC

C is

pro

activ

e in

ens

urin

g th

at n

atur

al a

nd m

an m

ade

haza

rds

are

man

aged

via

the

Res

ourc

e M

anag

emen

t Act

an

d B

uild

ing

Act

pro

cess

es

to re

duce

the

impa

ct o

f ev

ents

ass

ocia

ted

with

th

ese

type

s of

haz

ards

. A

dditi

onal

wor

k ha

s be

en

unde

rtak

en to

alig

n ou

r ha

zard

man

agem

ent

appr

oach

with

the

Reg

iona

l C

ounc

il P

olic

y an

d C

DEM

te

ams.

Ach

ieve

d -

Gro

up

Pla

n re

view

ed

rela

tive

to c

ode

of

prac

tice

- 09

/10

Act

ual


EMERGENCY & RISK MANAGEMENTLE

VE

LS O

F S

ER

VIC

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Cou

ncil

read

ines

s to

re

spon

d to

a m

ajor

em

erge

ncy

(fact

ual)

Suf

ficie

nt T

CC

sta

ff ar

e tr

aine

d fo

r effe

ctiv

e re

spon

se a

nd to

ass

ist t

he

staf

fing

of th

e Em

erge

ncy

Man

agem

ent O

ffice

dur

ing

a ci

vil d

efen

ce e

mer

genc

y.

That

bei

ng in

any

24

hour

per

iod

of a

dec

lare

d em

erge

ncy,

thre

e se

para

te

shift

s ar

e to

be

mai

ntai

ned

of w

hich

Wes

tern

Bay

Of

Ple

nty

Dis

tric

t Cou

ncil

will

sta

ff th

e eq

uiva

lent

of

one

of t

hose

shi

fts.

D

ata

Sou

rce:

TC

C

No.

Ach

ieve

d.A

chie

ved

Thre

e sh

ifts

are

prov

ided

for

in th

e W

este

rn E

mer

genc

y O

pera

tions

Cen

tre

(WEO

C).

Th

e W

EOC

is lo

cate

d at

B

arke

s C

orne

r. S

hift

1 is

pr

ovid

ed b

y W

BO

PD

C s

taff

and

shift

s 2

and

3 by

TC

C

staf

f. S

taff

leve

ls w

ithin

the

EOC

ar

e h

igh

and

ongo

ing

spec

ialis

t tra

inin

g ha

s be

en p

rovi

ded

to k

ey

EOC

man

agem

ent s

taff

and

gene

ralis

t tra

inin

g op

port

uniti

es p

rovi

ded

to

othe

r EO

C s

taff.

Not

ach

ieve

d.TC

C h

as b

een

proa

ctiv

e in

bui

ldin

g its

in h

ouse

ca

paci

ty fo

r Em

erge

ncy

Ope

ratio

n C

entr

e op

erat

ions

an

d cu

rren

tly is

fully

sta

ffed

for t

wo

EOC

shi

fts.

Trai

ning

in

itiat

ives

are

in p

lace

to

incr

ease

cap

abili

ty fo

r TC

C s

taff,

due

to lo

ss o

f tr

aine

d st

aff t

hrou

gh re

cent

re

stru

ctur

e.

Ach

ieve

d -

06/0

7 A

ctua

l

Cou

ncil’

s ab

ility

to

resp

ond

at

shor

t not

ice

to a

n em

erge

ncy

(fact

ual)

The

loca

l em

erge

ncy

oper

atio

ns c

entr

e ca

n be

ef

fect

ivel

y ac

tivat

ed w

ithin

on

e ho

ur o

f not

ifica

tion

of

a ci

vil d

efen

ce e

mer

genc

y,

and

mai

ntai

ned

for a

s lo

ng a

s th

e em

erge

ncy

decl

arat

ion

rem

ains

in p

lace

. D

ata

Sou

rce:

TC

C

-A

chie

ved

Ach

ieve

dTh

e W

EOC

has

bee

n se

t up

sev

eral

tim

es d

urin

g th

e co

urse

of t

his

year

at

bot

h W

EOC

ven

ues

(Bar

kes

Cor

ner a

nd W

illow

S

tree

t). T

he s

et u

p K

PI w

as

achi

eved

. D

urin

g se

vera

l sm

alle

r em

erge

ncie

s (s

ever

e w

eath

er a

nd to

rnad

o) th

e W

EOC

was

set

up

in le

ss

time.

Ach

ieve

d.N

o ev

ents

hav

e oc

curr

ed

over

the

last

yea

r tha

t hav

e re

quire

d an

em

erge

ncy

activ

atio

n. T

CC

has

how

ever

ac

tivat

ed it

s In

cide

nt

Man

agem

ent t

eam

s se

vera

l tim

es o

ver t

he y

ear a

nd th

e ev

ents

wer

e w

ell m

anag

ed,

coor

dina

ted

and

resp

onde

d to

with

in a

n ho

ur.

Ach

ieve

d

Cou

ncil’

s ab

ility

to

man

age

reco

very

op

erat

ions

follo

win

g a

maj

or e

mer

genc

y

In th

e ev

ent o

f a m

ajor

em

erge

ncy

occu

rrin

g in

the

city

, Cou

ncil

will

pro

vide

su

ffici

ent r

esou

rce

to

man

age

the

long

er te

rm

reco

very

ope

ratio

n.

Dat

a S

ourc

e: T

CC

-A

chie

ved

(if

requ

ired)

Ach

ieve

dC

ounc

il is

abl

e to

pro

vide

th

e re

sour

cing

nee

ds fo

r a

long

er te

rm re

cove

ry

oper

atio

n.

Not

requ

ired.

No

emer

genc

ies

occu

rred

th

at re

quire

d sp

ecifi

c em

erge

ncy

man

agem

ent

reco

very

ope

ratio

ns.

Sev

eral

eve

nts

did

occu

r th

at re

quire

d re

cove

ry

oper

atio

n fro

m a

sset

m

anag

emen

t tea

ms.

The

se

wer

e un

dert

aken

with

in

norm

al b

usin

ess

as u

sual

ar

rang

emen

ts.

Ach

ieve

d -

06/0

7 A

ctua

l


EMERGENCY & RISK MANAGEMENTLE

VE

LS O

F S

ER

VIC

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Cou

ncil’

s ab

ility

to

cont

inue

to p

rovi

de

esse

ntia

l ser

vice

s fo

llow

ing

a m

ajor

em

erge

ncy

(fact

ual)

In th

e ev

ent o

f a m

ajor

em

erge

ncy

occu

rrin

g in

the

city

, Cou

ncil

will

m

aint

ain

busi

ness

con

tinui

ty

for e

ssen

tial s

ervi

ce a

s id

entifi

ed in

the

Taur

anga

C

ity C

ounc

il P

ande

mic

P

lan

(thes

e in

clud

e w

ater

, w

aste

wat

er a

nd k

ey

tran

spor

tatio

n ne

twor

ks;

and

airp

ort,

solid

was

te a

nd

com

mun

icat

ions

ser

vice

s).

Dat

a S

ourc

e: T

CC

Ach

ieve

d (if

re

quire

d)A

chie

ved

Cou

ncil

is a

ble

to m

aint

ain

busi

ness

con

tinui

ty d

urin

g th

e co

urse

of a

n em

erge

ncy

or c

risis

. Ev

iden

ce o

f thi

s w

as

disp

laye

d w

hen

the

Will

ow

Str

eet f

acili

ty w

as im

pact

ed

by m

ould

in N

ovem

ber

2014

.

Not

requ

ired.

No

emer

genc

ies

occu

rred

th

at re

quire

d sp

ecifi

c bu

sine

ss c

ontin

uity

to

be u

nder

take

n. S

ever

al

even

ts d

id o

ccur

that

re

quire

d bu

sine

ss c

ontin

uity

ar

rang

emen

ts to

be

utili

sed.

Th

e bu

sine

ss c

ontin

uity

ar

rang

emen

ts e

nsur

ed

norm

al s

ervi

ce d

eliv

ery

occu

rred

dur

ing

the

even

t.

Not

requ

ired

- 09

/10

Act

ual


CUSTOMER SERVICE CENTRE

WHAT WE DOThe Customer Service Centre is often the first point of call for people dealing with Council, a ‘one-stop shop’ that provides easy access to knowledge and services.


• Provide high quality face to face, telephone and email information on all Council activities through reception and the call centre.

• Provide a cashier service.

• Issue Land Information Memoranda (“LIM”) which identify and disclose information about properties.

• Maintain and develop Online Services

HOW DOES THIS AFFECT YOU?Customer services deliver information and deal with enquiries as well as ensuring electronic property files are readily available to customers.

KEY PROJECTS24 hours, seven days per week Contact Centre

The introduction of a 24 x 7 Contact Centre ensures that Council is more accessible to the public to respond to enquiries regardless of time of day. Since implementation, afterhours call volumes have increased by 23% against last year.

Council has taken on the management of afterhours calls for several other councils in the Bay of Plenty region, thereby ensuring a more consistent approach to customer enquiry management on a regional basis.

CITY VISION


Call Centre/Service Centre

Whilst the wait time by customers in the Service Centre was slightly higher than target during the survey period, the response and knowledge of the team is such that in both the Contact Centre and Service Centre most customers continue to have their enquiry completed at first point of contact.

Please note: performance measures for LIMs are currently included in the Building Services Activity information.




CUSTOMER SERVICE CENTRETE

N Y

EA

R P

LA

N M

EA

SU

RE

S A

ND

LE

VE

L O

F S

ER

VIC

E

PE

RFO

RM

AN

CE

ME

AS

UR

ES

- S

ER

VIC

E M

EA

SU

RE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Indi

catio

n of

qua

lity

of c

usto

mer

ser

vice

(p

erce

ptio

n)

Of p

eopl

e w

ho c

ame

into

on

e of

Cou

ncil’

s se

rvic

e ce

ntre

s, th

e pe

rcen

tage

that

fe

lt th

at th

e le

ngth

of t

ime

they

had

to w

ait f

or s

ervi

ce

was

acc

epta

ble.

D

ata

Sou

rce:

TC

C –

cu

stom

ers’

sur

vey

%95

%N

ot a

chie

ved

- 91

%N

ote

that

the

surv

ey is

a

snap

shot

of c

usto

mer

s pe

rcep

tions

ove

r a 3

-4 d

ay

perio

d at

one

poi

nt d

urin

g th

e ye

ar.

91%

. Res

ults

are

slig

htly

un

der t

arge

t thi

s ye

ar d

ue

to a

tem

pora

ry d

iver

sion

of

som

e co

unte

r res

ourc

es to

th

e LI

M te

am to

ass

ist w

ith

unpr

eced

ente

d vo

lum

es o

f LI

M a

pplic

atio

ns.

Add

ition

al

perm

anen

t res

ourc

e ha

s no

w b

een

recr

uite

d in

the

LIM

team

. Th

e su

rvey

is

a sn

apsh

ot o

f cus

tom

ers

perc

eptio

ns o

ver a

3-4

day

pe

riod

at o

ne p

oint

dur

ing

the

year

.

Ach

ieve

d -

96%

84%

of c

usto

mer

s w

ere

extr

emel

y sa

tisfie

d an

d 12

% w

ere

satis

fied

with

the

time

they

had

to w

ait b

efor

e be

ing

serv

ed fr

om th

e C

SC

an

nual

cus

tom

er s

atis

fact

ion

surv

ey.

91%


CUSTOMER SERVICE CENTRELE

VE

LS O

F S

ER

VIC

E

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Max

imum

wai

ting

time

for p

hone

cu

stom

ers

(fact

ual)

Per

cent

age

of c

alls

to

Cou

ncil’

s m

ain

tele

phon

e nu

mbe

r, 57

7 70

00, t

hat

are

pick

ed u

p w

ithin

20

seco

nds.

D

ata

Sou

rce:

TC

C

%85

%N

ot a

chie

ved

84%

. Res

ults

are

slig

htly

un

der t

arge

t thi

s ye

ar d

ue to

th

e hi

gh v

olum

e of

reso

urce

re

quire

d to

sup

port

the

star

t up

of t

he 2

4 x

7 C

onta

ct

Cen

tre

durin

g th

e fir

st h

alf o

f th

e ye

ar.

Ach

ieve

d -

85%

This

ach

ieve

men

t mee

ts th

e re

quire

d ta

rget

. The

vol

ume

of a

band

oned

cal

ls is

1.6

3%

agai

nst a

n up

per t

arge

t of

5%.

76%

Pro

visi

on o

f cal

l ce

ntre

and

ser

vice

ce

ntre

ser

vice

s (fa

ctua

l)

Cou

ncil’

s ca

ll ce

ntre

is o

pen

Mon

day

to F

riday

, 8am

to

5pm

and

a re

stric

ted

afte

r ho

urs

phon

e-in

ser

vice

is

avai

labl

e at

oth

er ti

mes

. C

ounc

il’s

serv

ice

cent

res

are

open

Mon

day

to F

riday

, 8a

m to

5.3

0pm

, with

the

exce

ptio

n th

at th

e W

illow

S

tree

t ser

vice

cen

tre

open

s at

9am

on

Wed

nesd

ays.

D

ata

Sou

rce:

TC

C

-A

chie

ved

Ach

ieve

d C

ounc

il’s

Con

tact

Cen

tre

has

been

ope

n 24

x 7

sin

ce

Nov

embe

r 201

4.

Ach

ieve

d Th

e C

all C

entr

e is

ope

n M

onda

y to

Frid

ay 8

am

- 5.

30pm

. The

Ser

vice

C

entr

e is

ope

n M

onda

y to

Fr

iday

8am

- 5

pm, w

ith th

e ex

cept

ion

of W

edne

sday

w

here

the

Ser

vice

Cen

tre

open

s at

9am

on

that

day

.

Ach

ieve

d

Cal

lers

talk

to

a pe

rson

whe

n ph

onin

g C

ounc

il (fa

ctua

l)

Ther

e is

alw

ays

a pe

rson

on

the

end

of th

e ph

one*

, ra

ther

than

an

answ

er p

hone

se

rvic

e, a

t Cou

ncil’

s m

ain

tele

phon

e nu

mbe

r (57

7 70

00).

* If

the

lines

are

all

busy

, the

ca

ller c

an le

ave

a m

essa

ge

and

som

eone

will

cal

l bac

k as

soo

n as

a li

ne is

free

. D

ata

Sou

rce:

TC

C

-A

chie

ved

Ach

ieve

d Th

is re

flect

s th

e re

spon

se

rate

of t

he c

all c

entr

e st

aff.

Ach

ieve

d A

chie

ved

Ach

ieve

d


GOVERNANCE SERVICES

WHAT WE DOThis activity supports Council and committee decision-making and governance processes and provides advice and support to elected members and staff.


• Support elected members in governance processes as well as manage, support and advise the organisation on all democratic processes.

• Support the Mayor and Chief Executive in managing the interface between the elected members and the organisation.

• Manage the local triennial elections and representation review.

• Maintain established relationships with Sister Cities.

HOW DOES THIS AFFECT YOU? Governance supports you to vote for your representatives in local body elections every three years, and enables you to become involved in the decision-making process through public consultation. The Sister Cities programme has positive impact on the economic wellbeing of the city.

KEY PROJECTSBy-election

The Mount Maunganui/Papamoa By-election was successfully completed in February 2015 following the resignation of former Councillor Clayton Mitchell.

CITY VISION

Public Consultation

• Completed the formal public consultation process and deliberations for the Long Term Plan 2015-25, adopted 29 June 2015.

• Maori Representation Review undertaken in late 2014.

• Review of Representation Arrangements for the 2016 Triennial Local Election is currently underway.


Level of involvement

The number of people who contributed to decision-making processes decreased this year with 982 submissions received in respect of six formal submission processes. The highest number of submissions was to the Long Term Plan 2015-25 with 654 submissions and 138 people coming to talk to Council about their submission. This major piece of work outlines Council’s projects for the next ten years.






GOVERNANCE SERVICESP

ER

FOR

MA

NC

E M

EA

SU

RE

S -

AC

TIV

ITY

OU

TCO

ME

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Leve

l of i

nvol

vem

ent

in d

ecis

ion

mak

ing

proc

esse

s (fa

ctua

l)

Num

ber o

f peo

ple

who

w

ish

to s

peak

in s

uppo

rt o

f th

eir s

ubm

issi

on in

a fo

rmal

su

bmis

sion

pro

cess

, and

th

e nu

mbe

r of p

eopl

e w

ho

addr

ess

Cou

ncil

thro

ugh

the

Pub

lic F

orum

sec

tion

of

Com

mitt

ee M

eetin

gs.

Dat

a S

ourc

e: T

CC

No.

Incr

easi

ngA

chie

ved

The

num

ber o

f peo

ple

who

sp

eak

in s

uppo

rt o

f the

ir su

bmis

sion

rela

tive

to th

e to

tal n

umbe

r of s

ubm

issi

ons

rece

ived

has

incr

ease

d fro

m

11%

to 1

8%. T

his

year

th

ere

wer

e a

tota

l of 9

82

subm

issi

ons

rece

ived

with

18

2 su

bmitt

ers

spea

king

to

thei

r sub

mis

sion

. Th

ere

wer

e 31

spe

aker

s in

the

Pub

lic F

orum

ses

sion

s.

Ach

ieve

d. A

to

tal o

f 230

3 su

bmis

sion

s w

ere

rece

ived

, with

26

7 su

bmitt

ers

spea

king

to th

eir

subm

issi

on a

t a

coun

cil m

eetin

g (i.

e. <

1% o

f su

bmis

sion

s w

ere

spok

en to

)

The

larg

est n

umbe

r of

writ

ten

subm

issi

ons

wer

e re

ceiv

ed fo

r the

Loc

al

Alc

ohol

Pol

icy

(Ove

r 100

0 he

nce

sign

ifica

nt in

crea

se in

th

is n

umbe

r). 2

1 ad

ditio

nal

spea

kers

add

ress

ed th

e C

ounc

il an

d its

com

mitt

ees

thro

ugh

the

Pub

lic F

orum

s.

A to

tal o

f 454

su

bmis

sion

s w

ere

rece

ived

, with

15

1 su

bmitt

ers

spea

king

to th

eir

subm

issi

on a

t a

coun

cil m

eetin

g (i.

e. 3

3% o

f su

bmis

sion

s w

ere

spok

en to

) - 0

6/07

A

ctua

l

TE

N Y

EA

R P

LA

N M

EA

SU

RE

S A

ND

LE

VE

L O

F S

ER

VIC

E

PE

RFO

RM

AN

CE

ME

AS

UR

ES

- S

ER

VIC

E M

EA

SU

RE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Leve

l of i

nvol

vem

ent

in d

ecis

ion

mak

ing

proc

esse

s (fa

ctua

l)

Num

ber o

f for

mal

su

bmis

sion

pro

cess

es ru

n by

Cou

ncil

each

yea

r, w

ith

a br

eakd

own

of w

hat t

hey

wer

e an

d th

e nu

mbe

r of

subm

issi

ons

rece

ived

and

th

e nu

mbe

r spo

ken

to fo

r ea

ch.

Dat

a S

ourc

e: T

CC

No.

3-6

per y

ear

Ach

ieve

d. 6

Six

form

al s

ubm

issi

on

proc

esse

s (to

tal n

umbe

r of

sub

mis

sion

s re

ceiv

ed

/ num

ber o

f sub

mitt

ers

spea

king

) wer

e co

mpl

eted

th

is y

ear a

nd in

clud

ed:

Dra

ft Ta

ngat

a W

henu

a La

nd

Pro

posa

l Pol

icy

(17/

7)

Zesp

ri In

tern

atio

nal L

td -

P

ropo

sal t

o Le

ase

Land

(5

1/3)

D

raft

Vege

tatio

n &

Tre

e M

anag

emen

t Pol

icy

(23/

9)

384-

410

Mau

ngan

ui R

oad

Str

ateg

ic L

and

Rev

iew

s (1

98/1

5)

Pub

lic A

rt P

olic

y 20

15

(39/

10)

Long

Ter

m P

lan

2015

-25

(6

54/1

38)

Ach

ieve

d. 9

fo

rmal

sub

mis

sion

pr

oces

ses

com

plet

ed.

Form

al s

ubm

issi

on

proc

esse

s (to

tal n

umbe

r of

sub

mis

sion

s re

ceiv

ed/

num

ber o

f sub

mitt

ers

spea

king

) thi

s ye

ar in

clud

ed:

Ann

ual P

lan(

785/

153)

, Dra

ft Li

quor

free

and

Veh

icle

fre

e Zo

nes

in P

ublic

Pla

ces

Byl

aw (2

1/4)

, 201

4/14

A

nnua

l Pla

n in

clud

ing

Dev

elop

men

t Con

trib

utio

ns

Pol

icy

(785

/153

), Fr

eedo

m

Cam

ping

Byl

aw (2

95/3

6),

Ope

ratio

n of

Mob

ile S

hops

P

olic

y (8

/7) D

isab

ilitie

s S

trat

egy

(12/

4), C

oast

al

Res

erve

s M

anag

emen

t Pla

n (5

6/14

), Lo

cal A

lcoh

ol P

olic

y (1

035/

61),

Age

Frie

ndly

C

ity P

olic

y (7

9/12

), O

utdo

or

Spa

ces

Boo

king

Pol

icy

(12/

6).

14 (2

006/

07)


LEV

ELS

OF

SE

RV

ICE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Pro

visi

on o

f de

moc

racy

ser

vice

s -t

imel

ines

s (fa

ctua

l)

Age

ndas

and

ass

ocia

ted

repo

rts

for a

ll sc

hedu

led

mee

tings

are

ava

ilabl

e to

inte

rest

ed p

artie

s in

ac

cord

ance

with

sta

tuto

ry

timef

ram

es.

Dat

a S

ourc

e: T

CC

-A

chie

ved

Ach

ieve

d95

age

ndas

(inc

ludi

ng

Join

t Gov

erna

nce

and

Sm

artG

row

th) w

ere

avai

labl

e vi

a ha

rdco

py a

nd

web

site

with

in th

e st

atut

ory

timef

ram

e.

Ach

ieve

d.

95

agen

das

(incl

udin

g S

mar

tGro

wth

and

Joi

nt

Gov

erna

nce

Com

mitt

ees)

w

ere

avai

labl

e vi

a ha

rdco

py

and

web

site

with

in th

e st

atut

ory

timef

ram

e.

Ach

ieve

d

Pro

visi

on o

f de

moc

racy

ser

vice

s -t

imel

ines

s (fa

ctua

l)

All

Elec

ted

Mem

ber a

nd

Com

mitt

ee m

eetin

gs

are

publ

icly

not

ified

in

acco

rdan

ce w

ith s

tatu

tory

tim

efra

mes

.*

* Tw

o da

ys in

adv

ance

for

Loca

l Gov

ernm

ent O

ffici

al

Info

rmat

ion

& M

eetin

gs

Act

198

7 (L

GO

IMA

), an

d te

n da

ys in

adv

ance

for t

he

RM

A.

Dat

a S

ourc

e: T

CC

-A

chie

ved

Ach

ieve

d93

mee

tings

wer

e ad

vert

ised

w

ithin

sta

tuto

ry ti

mef

ram

es.

Of t

he 9

3 th

ere

wer

e 2

ex

trao

rdin

ary

mee

tings

th

at w

ere

als

o ad

vert

ised

w

ithin

sta

tuto

ry ti

mef

ram

es.

(A m

eetin

g th

at is

una

ble

to b

e ad

vert

ised

with

in

the

stat

utor

y tim

efra

me

beco

mes

an

‘em

erge

ncy

mee

ting’

. N

o em

erge

ncy

mee

tings

wer

e re

quire

d th

is

year

).

Ach

ieve

d.

95 o

rdin

ary

mee

tings

wer

e ad

vert

ised

with

in s

tatu

tory

tim

efra

mes

. O

f the

95

ther

e w

ere

2 e

xtra

ordi

nary

m

eetin

gs th

at w

ere

als

o ad

vert

ised

with

in s

tatu

tory

tim

efra

mes

. (A

mee

ting

that

is

una

ble

to b

e ad

vert

ised

w

ithin

the

stat

utor

y tim

efra

me

beco

mes

an

‘em

erge

ncy

mee

ting’

. N

o em

erge

ncy

mee

tings

wer

e re

quire

d th

is y

ear).

Ach

ieve

d

PE

RFO

RM

AN

CE

ME

AS

UR

ES

- S

ER

VIC

E M

EA

SU

RE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Deg

ree

to w

hich

th

e ec

onom

ic

bene

fits

of s

iste

r ci

ty re

latio

nshi

ps a

re

real

ised

(fac

tual

)

Key

ann

ual t

arge

ts, a

risin

g fro

m th

e M

emor

andu

ms

of U

nder

stan

ding

with

H

itach

i City

Hal

l and

Yan

tai

Mun

icip

al G

over

nmen

t are

m

et.

Dat

a S

ourc

e: E

xpor

t New

Ze

alan

d B

ay o

f Ple

nty

-N

arra

tive

repo

rt to

in

clud

e ke

y an

nual

ta

rget

s fro

m

each

yea

r’s

man

agem

ent

cont

ract

Not

ach

ieve

d.O

ppor

tuni

ties

with

Hita

chi

are

on h

old,

as

new

op

port

uniti

es in

Sou

th

Kor

ea, t

hrou

gh re

latio

nshi

p w

ith A

nsan

city

are

de

velo

ped.

May

oral

MoU

si

gned

with

Ans

an, S

outh

K

orea

. Bro

aden

ed s

cope

of

mar

ketin

g in

Yan

tai,

incl

udin

g ad

ditio

nal l

ocal

co

mpa

nies

bro

ught

into

di

scus

sion

s w

ith Z

henu

a su

perm

arke

ts g

roup

. D

eleg

atio

n to

Jap

an,

Asi

a, K

orea

pla

nned

for

Sep

tem

ber 2

015.

Ach

ieve

d. 4

key

ob

ject

ives

wer

e m

et.

BO

P E

xpor

t foo

d pr

oduc

t dis

play

Zhe

nhua

S

uper

mar

ket o

n be

half

of 5

Tau

rang

a co

mpa

nies

(V

itam

in K

iwi,

Mill

s R

eef,

Bird

Win

es, G

rove

Avo

cado

O

il, N

orth

Isla

nd M

usse

ls).

Hita

chi S

ake

impo

rted

by

loca

l res

taur

ant.

Chi

na

/ Jap

an /

Sou

th K

orea

su

perm

arke

t mar

ket

rese

arch

con

duct

ed. A

S

outh

Kor

ea M

arke

t for

um

sche

dule

d fo

r 15

July

will

al

low

Exp

ortN

Z B

OP

and

TC

C S

iste

r Citi

es s

taff

to

gaug

e in

tere

st in

the

Sou

th

Kor

ean

mar

ket f

rom

loca

l bu

sine

sses

Key

ann

ual t

arge

ts

for t

his

year

wer

e m

et -

06/

07 A

ctua

l

GOVERNANCE SERVICES


LEV

ELS

OF

SE

RV

ICE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Pro

visi

on o

f loc

al

coun

cil e

lect

ion

serv

ices

(fac

tual

)

The

loca

l trie

nnia

l ele

ctio

n is

man

aged

to m

eet a

ll st

atut

ory

requ

irem

ents

. *W

ill o

nly

be in

clud

ed

in e

lect

ion

year

s

D

ata

Sou

rce:

TC

C

-A

chie

ved

Ach

ieve

d -

for

Mou

nt M

aung

anui

/P

apam

oa B

y-el

ectio

n.

Vote

r ret

urn

for t

he

Mou

nt M

aung

anui

/P

apam

oa b

y-el

ectio

n w

as

29.3

5 pe

r cen

t, w

ith 9

,218

vot

ing

pape

rs

The

loca

l trie

nnia

l ele

ctio

ns

will

be

held

in 2

016.

The

M

ount

Mau

ngan

ui/P

apam

oa

By-

elec

tion

was

und

erta

ken

in e

arly

201

5 an

d m

et a

ll st

atut

ory

requ

irem

ents

.

Ach

ieve

d20

13 lo

cal b

ody

elec

tions

w

ere

held

.A

chie

ved

Pro

visi

on o

f sis

ter

citie

s se

rvic

es -

up

date

agr

eem

ents

(fa

ctua

l)

The

two

form

al s

iste

r city

ag

reem

ents

(sig

ned

with

Ya

ntai

, Chi

na, i

n 19

86

and

Hita

chi,

Japa

n, in

19

88) a

re re

view

ed a

nd

upda

ted

follo

win

g ea

ch

May

oral

del

egat

ion

visi

t (a

ppro

xim

atel

y th

ree

year

ly).

Dat

a S

ourc

e: T

CC

-Ta

uran

ga /

Hita

chi

sist

er C

ity

Agr

eem

ent

revi

ewed

and

up

date

d

Ach

ieve

dN

o ne

w re

visi

ons

to th

ose

agre

emen

ts. M

emor

andu

m

of U

nder

stan

ding

sig

ned

with

May

oral

del

egat

ion

from

Ans

an, S

outh

Kor

ea

(Nov

embe

r 201

4) c

over

ing

econ

omic

dev

elop

men

t op

port

uniti

es.

Ach

ieve

d.

Suc

cess

ful 1

7 m

embe

r M

ayor

al D

eleg

atio

n to

S

iste

r Citi

es u

nder

take

n w

ith e

duca

tion

agre

emen

ts

sign

ed b

etw

een

Yant

ai

Uni

vers

ity a

nd U

nive

rsity

of

Wai

kato

and

BO

P

Pol

ytec

hnic

, and

Yan

tai

Coa

stal

Res

earc

h In

stitu

te

and

Uni

vers

ity o

f Wai

kato

C

oast

al R

esea

rch

Inst

itute

. N

ew A

ctiv

ity P

lan

agre

ed to

w

ith H

itach

i City

.

Ach

ieve

d

GOVERNANCE SERVICES

OTH

ER

INTE

RE

STI

NG

STA

TIS

TIC

S

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Thro

ughp

ut -

nu

mbe

rs v

otin

g (fa

ctua

l)

Num

ber o

f peo

ple

who

vo

ted

in th

e lo

cal t

rienn

ial

elec

tion.

Will

onl

y be

in

clud

ed in

ele

ctio

n ye

ar.

Dat

a S

ourc

e: T

CC

No

targ

ets

requ

ired

The

loca

l trie

nnia

l ele

ctio

ns

will

be

held

in 2

016.

The

M

ount

Mau

ngan

ui/P

apam

oa

By-

elec

tion

was

und

erta

ken

in e

arly

201

5.

3211

6Th

e nu

mbe

r of p

eopl

e w

ho

vote

d re

sulte

d in

37.

77%

of

elig

ible

vot

ers.

32,

899

Thro

ughp

ut -

m

eetin

gs d

urin

g th

e ye

ar (f

actu

al)

Num

ber o

f Cou

ncil

Com

mitt

ee m

eetin

gs p

er

year

(exc

ludi

ng H

earin

g C

omm

issi

oner

mee

tings

) D

ata

Sou

rce:

TC

C

No

targ

ets

requ

ired

8484

ord

inar

y m

eetin

gs w

ere

held

.

In a

dditi

on to

thes

e:

2 Ex

trao

rdin

ary

mee

tings

2

Dog

Hea

rings

; and

7

Res

ourc

e C

onse

nt

Hea

rings

bef

ore

Inde

pend

ent H

earin

g C

omm

issi

oner

s

8383

ord

inar

y m

eetin

gs w

ere

held

. In

add

ition

to th

ese:

4

City

Pla

n H

earin

gs, 3

R

esou

rce

Con

sent

Hea

rings

be

fore

Inde

pend

ent

Hea

ring

Com

mis

sion

ers,

1

Res

ourc

e C

onse

nt H

earin

g P

anel

,2 D

og H

earin

gs a

nd

2 ex

trao

rdin

ary

mee

tings

w

ere

held

.

109


CITY DEVELOPMENTTE

N Y

EA

R P

LA

N M

EA

SU

RE

S A

ND

LE

VE

L O

F S

ER

VIC

E

PE

RFO

RM

AN

CE

ME

AS

UR

ES

- S

ER

VIC

E M

EA

SU

RE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Sub

divi

sion

A

pplic

atio

n

proc

esse

s

All

subd

ivis

ion

appl

icat

ions

ar

e as

sess

ed fo

r the

pr

ovis

ion

of s

ervi

ces,

the

impa

ct o

f nat

ural

and

m

an m

ade

haza

rds

and

off s

ite e

ffect

s af

fect

ing

the

deve

lopm

ent a

nd

adjo

in e

nviro

nmen

t. C

onse

nt c

ondi

tions

ap

plie

d to

man

age

adve

rse

effe

cts

as re

quire

d.

Dat

a S

ourc

e: T

CC

%10

0%A

chie

ved.

Not

e th

at C

ity D

evel

opm

ent

func

tions

are

now

di

strib

uted

to o

ther

act

ivity

ar

eas.

Ach

ieve

d -

100%

79 A

pplic

atio

ns w

ere

asse

ssed

Ben

chm

ark

to b

e es

tabl

ishe

d

Nat

ural

man

mad

e an

d ve

sted

ass

ets

as-b

uilt

info

rmat

ion.

Info

rmat

ion

man

aged

by

City

Dev

elop

men

t rel

atin

g to

nat

ural

and

man

mad

e ha

zard

s an

d ve

sted

ass

ets

as-b

uilt

draw

ings

are

au

dite

d ev

ery

six

mon

ths

to c

heck

the

inte

grity

of

info

rmat

ion.

D

ata

Sou

rce:

TC

C

%10

0%A

chie

ved.

Not

e th

at C

ity D

evel

opm

ent

func

tions

are

now

di

strib

uted

to o

ther

act

ivity

ar

eas.

Ach

ieve

d -

100%

Not

e th

at C

ity D

evel

opm

ent

func

tions

are

now

di

strib

uted

to o

ther

act

ivity

ar

eas.

Ben

chm

ark

to b

e es

tabl

ishe

d

LEV

ELS

OF

SE

RV

ICE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Vest

ed a

sset

s -

to e

nsur

e la

rge

scal

e as

sets

ve

sted

in C

ounc

il m

eet r

equi

red

cons

truc

tion

stan

dard

s (fa

ctua

l)

All

larg

e sc

ale

asse

ts

vest

ed in

Cou

ncil

via

a su

bdiv

isio

n pr

oces

s ha

ve

been

: - c

onst

ruct

ed to

an

appr

oved

dev

elop

men

t pla

n;

-ran

dom

ly in

spec

ted

at le

ast

once

per

wee

k to

mon

itor

cons

truc

tion

prog

ress

-

form

ally

insp

ecte

d by

sta

ff at

dev

elop

men

t mile

ston

es

(and

Cou

ncil

ensu

res

test

ing

of a

sset

s at

dev

elop

men

t m

ilest

ones

is u

nder

take

n b

y ot

hers

). D

ata

Sou

rce:

TC

C

-A

chie

ved

Ach

ieve

dIn

spec

tions

und

erta

ken

as

requ

ired.

Ach

ieve

d38

8 in

spec

tions

car

ried

out

Ach

ieve

d -

06/0

7 A

ctua

l


LEV

ELS

OF

SE

RV

ICE

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Pro

visi

on o

f nat

ural

, m

an m

ade

and

vest

ed a

sset

s as

- bu

ilt in

form

atio

n to

th

e co

mm

unity

.

Info

rmat

ion

man

aged

by

City

Dev

elop

men

t rel

atin

g to

nat

ural

and

man

mad

e ha

zard

s an

d ve

sted

as

sets

as-

built

dra

win

gs

is p

ublic

ally

dis

play

ed in

C

ounc

il’s

map

sys

tem

D

ata

Sou

rce:

TC

C

-A

chie

ved

Ach

ieve

dIn

form

atio

n av

aila

ble

on

Cou

ncil’

s G

IS s

yste

m.

Ach

ieve

d11

84 L

and

Feat

ures

cre

ated

. 24

1 Te

chni

cal L

ibra

ry

Rep

orts

cre

ated

. 11

85 A

s-B

uilt

draw

ings

regi

ster

ed

Ben

chm

ark

to b

e es

tabl

ishe

d

Ass

et P

rote

ctio

n B

onds

Bui

ldin

g de

velo

pmen

ts th

at

trig

ger t

he re

quire

men

ts fo

r an

ass

et p

rote

ctio

n bo

nd

are

insp

ecte

d to

ens

ure

that

da

mag

e do

es n

ot o

ccur

to

exis

ting

road

zon

e as

sets

. W

here

dam

age

occu

rs th

at

dam

age

is re

paire

d by

bon

d ho

lder

. D

ata

Sou

rce:

TC

C

-A

chie

ved

Ach

ieve

d.In

spec

tions

und

erta

ken

as

requ

ired.

Ach

ieve

d12

57 in

spec

tions

car

ried

out

and

bond

s re

fund

edB

ench

mar

k to

be

esta

blis

hed

Ass

et P

rote

ctio

n B

onds

Ass

et p

rote

ctio

n bo

nds

refu

nded

with

in 1

0 w

orki

ng d

ays

of re

ceip

t of

appl

icat

ion

for r

efun

d fo

r co

mpl

aint

app

licat

ions

.

Dat

a S

ourc

e: T

CC

%95

%In

form

atio

n no

t av

aila

ble.

Info

rmat

ion

not

avai

labl

e.B

ench

mar

k to

be

esta

blis

hed

Eart

hwor

ks

Mon

itorin

gB

uild

ing

deve

lopm

ents

that

tr

igge

r the

requ

irem

ent f

or

eart

hwor

k m

onito

ring

in

rela

tion

to th

e C

ity P

lan

rule

s ar

e in

spec

ted

for i

nsta

llatio

n of

sed

imen

t con

trol

m

easu

res

and

com

plia

nce

with

the

Pla

n.

Dat

a S

ourc

e: T

CC

-A

chie

ved

Not

ach

ieve

d.W

ork

is b

eing

und

erta

ken

to e

nsur

e ap

prop

riate

re

sour

ces

and

skill

s ar

e av

aila

ble

to a

chie

ve th

is

perf

orm

ance

mea

sure

.

70%

ach

ieve

men

tS

taff

shor

tage

due

to

rest

ruct

ure

has

impa

cted

on

deliv

ery

of th

is s

ervi

ce

Ben

chm

ark

to b

e es

tabl

ishe

d

CITY DEVELOPMENT


OTH

ER

INTE

RE

STI

NG

STA

TIS

TIC

S

Wha

t th

is m

easu

re

tells

us

Mea

sure

Uni

t20

14/1

5 Ta

rget

2014

/15

R

esul

tsC

omm

ents

on

20

14/1

5 R

esul

ts20

13/1

4

Res

ults

Com

men

ts o

n

2013

/14

Res

ults

Bas

elin

e 04

/05

Act

ual u

nles

s ot

herw

ise

stat

ed

Pro

tect

ion

of

publ

ic h

ealth

and

en

viro

nmen

t (fa

ctua

l)

Info

rmat

ion

rela

ting

to

iden

tified

con

tam

inat

ed

site

s is

ava

ilabl

e to

the

com

mun

ity

Dat

a S

ourc

e: T

CC

-N

o ta

rget

s re

quire

dIn

form

atio

n on

iden

tified

co

ntam

inat

ed s

ites

is a

vaila

ble

to th

e co

mm

unity

on

an

ongo

ing

basi

s.

Ach

ieve

d36

new

feat

ures

cre

ated

400

(07/

08)

CITY DEVELOPMENT


SUPPORT SERVICES

WHAT WE DOWe support the organisation to deliver Council services and to provide good quality information to the public.

Internal support activities within Tauranga City Council which assist in the effective and efficient delivery of all Council services.

HOW DOES THIS AFFECT YOU?These services support and enable all of those activities that directly affect you.

KEY PROJECTS Information Communication and Technology

• Mitigated high and extreme ICT risks; resolved stability issues and provided TCC with an increased level of ‘enterprise’ support across complexity of its LAN/WAN and metro networks. As noted by Audit NZ.

• Delivered extremely robust level of ICT business continuity by ensuring that TCC could operate from several new sites - within 2 days of Project Clean initiation in mid-December 2014.

CITY VISION

• Managed roll-out of several key business improvements to enhance the customer experience including website refresh, priority capital projects such as the new ICT disaster recovery site and deployed end to end process mapping tools to enable change management / business process mapping.

Communications• Consultation and community engagement: 384-410

Maunganui Road Strategic Land Review, Long Term Plan, tsunami open days, Tauranga Housing Accord, Special Housing Areas, Public Art Policy, Zespri temporary lease, Vegetation and Tree Management Policy.

• Publications: Annual Report, Long Term Plan, Residents’ Perception Survey, 2014 Residents’ Guide, tsunami evacuation maps.

• Supported events: Waterfront Festival, Anzac Day, New Year’s Eve.

• Supported projects: Project Clean, Route K toll and transfer, stormwater modelling, parking pricing trials, rates communications, Greerton Library move.

• Communication channels: development of social media channels and activity, campaigns and website subpages.

Finance

• Completed the 2015-25 Long Term Plan and Consultation Document.

• Undertook high level business case assessment for prioritisation of capital projects proposed in the Long Term Plan.

• Completed Annual Report for 2013/14.

• Provided regular financial monitoring and reporting information on Council’s financial performance and projections to management and Council through the relevant committees.

• Managed debt levels and debt servicing costs to below budget results for the 2014/15 year.

• Undertook a number of business improvements for the customer around the collection and management of rates including the solicitor’s portal and direct debit on-line.

Legal & Risk Management

• Leaky Home claims have been actively managed and a number of claims have been resolved.

• Environment Court appeals and Judicial Review proceedings have also been resolved.

• Appeals to the Provisional Local Alcohol Policy have been resolved and the Local Alcohol Policy has been adopted.





A Clean, green, valued environment





• Risk management policy prepared and adopted.

• Corporate risk register developed.

• Internal audit assignments undertaken.

Human Resources

• Supported Council through the organisational repositioning.

• Supported the organisation through Project Clean (response and recovery phases).

• Preparation for implementation of the proposed Health and Safety at Work bill.

• Ongoing support of ‘Into the Blue’, the organisations culture improvement project. This included the role out of new staff identification badges branded with the new organisational vision and values.

• Supported Council to enter into the LGMA Australasian Management Challenge. The team was placed first in New Zealand and third in the overall Australasian competition.

• Development of a new organisational recruitment policy and purchase of a new e-recruitment system.

• Development and implementation of a new coaching based approach to performance development of employees.

Property Management

• Continued the divestment of some of Council’s property portfolio which was approved by Council in 2012.

• Progressed property acquisitions which were required to complete Council’s capital expenditure programme.

Strategic, Planning and Relationships

• Co-ordinated the 2015-2025 Long Term Plan process.

• Developed the Public Art Policy and established the Public Art Advisory Group.

• Developed Council’s Signifiance and Engagement Policy.

• Progressed protocol agreements with a number of Hapu groups.

Asset and Infrastructure Planning

• Updated the Asset Management Plans for Water Supply, Wastewater, Stormwater, Transportation, Solid Waste, Parks (Open Space) and Property to inform the Long Term Plan review.

• Developed the Integrated Stormwater Project strategy/approach, resulting in the adoption of the policy of providing physical works to ensure safety to people and also establishment of a $2m p.a. Stormwater Reserve Fund.

• Jointly produced the first 30 Year Infrastructure Strategy for Tauranga.

• Updated all of the infrastructure projects in the LTP to reflect updated population projections, cost estimates and changes in modelled information.

SUPPORT SERVICES


SUPPORT SERVICES


2014/2015Actual$000’s

2014/2015Budget$000’s

2014/2015Variance


Various Land Purchases 948 0 (948) Land purchase was deferred on from the 2013/14 year.

Various Land Sales (3,612) (9,278) (5,666) Land sale revenue is under budget as some property sales have been deferred while reviews are undertaken or zoning changes or other work is completed, others were under negotiation at year end.

Land & building Asset Transfer from Property to Marine Facilities activity

411 0 (411) Asset transfers from Property to the Marine Facilities activity

Minor Computer & Printer Replacements 224 250 26 Computer replacements were less than budget as some replacements were completed as part of on staff relocation exercise.

Disaster Recovery - IT (Business Continuity) 866 630 (236) The project is over budget as some work from 2013/14 along with budget of $200k was carried over into the 2014/15 year.

ICN - Inter-Council Network 61 220 159 The inter-council network project is Tauranga City Council's share of a Bay of Plenty Shared Service project which was over budgeted.

Renewals - Network Infrastructure 360 900 540 Network Infrastructure renewals are underspent due to the timing of some ICT projects including GIS enhancements and the Data protection project.

groups of activities -...

Documents