Creating Impressions…Grooming & Etiquette

Personal Hygiene• The first step to good

grooming and good health.

• Elementary cleanliness is common knowledge.

• Neglect causes problems that you may not even be aware of.

Every external part of the body demands a basic amount of attention on a regular basis

• Hair• Skin • Teeth• Hands• Nails• Feet

More often than you know, a pleasing appearance is the result of careful and continuous grooming.

Conditions that can be controlled by improving

Personal Hygiene…

• Head Lice

• Dandruff

• Bad Breath

• Ear Wax

• Body Odour

• Perspiration

And many more …….

Factors that influence Grooming

• Cultural and religious beliefs

• Upbringing• Current fashion • Level of income• Feelings about one’s own sexuality

Benefits of Grooming

• Provides for emotional health• Assists in maintaining self esteem• Perception management

Brand image

Your image is like the weather – noticed when extremely good or

bad!• Your image is your reputation

• It reflects through your conversation and written words.

• Your image should be in sync with your firm's corporate culture

• A persona not in keeping with protocol reflects poorly on you, your superiors and ultimately your company.

The right look won't close the deal, but it can win the opening

argument.

Given the standard five seconds it takes a person to make a visual first assessment of you, most experts agree that your appearance exudes a powerful message.

Business Attire

• Is business attire considered important in our industry?

• What are the basics of dressing right?

• How would dressing right impact your image ?

• What do we understand by business attire?

Grooming – Men and Women

Hair

Make up

Accessories

Shoes

Bag

Skirt

Trouser

Shirt

Nails

Deodorants

Perfumes / Colognes

Basic Coordinates

As a general rule, you can wear a striped shirt with a striped tie as long as the stripes aren't identical in size.

Make sure at least one colour in your tie matches either your suit, shirt, or your belt and shoes.

As a general rule, you can wear a micro-check shirt with a micro- check patterned tie, so long as the patterns aren't identical in size.

Make sure at least one color in your tie matches either your suit, shirt, or your belt and shoes.

Avoid pairing three similar -- in this case, micro-check -- patterns; in other words, don't wear a micro-check suit with a micro-check tie and shirt.

Match plaid shirts with a solid tie that matches one of the colours in the plaid pattern.

Although not highly recommended, you can always wear a plaid pattern shirt with a checkered tie, so long as the patterns aren't identical in size.

Make sure at least one colour in your tie matches either your suit, shirt, or your belt and shoes.

Plaid shirts like the one featured here tend to be more casual, and even look great when worn without a tie.

• •

Make-Up

The reason for cosmetics is to make you look prettier and highlight your best features

Do learn how to apply makeup properly. It may take practice. But once you know the difference it makes a world of difference.

Accessories Do’s and Don’ts for Men

• Don’t wear more than two rings.

• Don’t wear chains or necklaces.

• Do shine your shoes.

• Do wear complimentary and stylish ties. This is one piece of garment that can be eye-catching.

• Don’t wear sandals.

Clothing Do’s and Don’ts

• Do wear clean, ironed clothes.

• Do empty pockets – beware of bulging keys and tinkling change.

• Do wear traditional daytime fabrics. Avoid wearing satins or leather.

Color Matching

• Colours have natural associations that either strengthen or soften them.

Combining Patterns

• The only thing to remember is when you have a pattern containing multiple colours you should only try to match one colour in the pattern.

• If the pattern contains red, yellow and orange, then select one of those colours and match it with a shade of the same colour.

• Sometimes, the multicoloured pattern will have a colour more strongly represented, and in that case, the strongest colour in the pattern should be the one used to matching.

• You should never use multiple patterns together.

How can you be well dressed every day?

• Clothes and accessories should complement one’s physical appearance

• Coordinate in colours, pattern and fabric

• Choose the right fit

• Current

• Appropriate for the occasion

Communication – Use it positively to influence people

Body Language

Verbal content

Tone of your voice

55%

7%

38%

Where to put your hands

• Let your hands and arms drop naturally to your sides.

• Gently fold your index fingers together without wringing or gripping the hands in any way.

• Let your hands do what they want to do – as long as they do not want to go into your pockets or make obscene gestures to your listeners!

Shoulder and Head Position

Confident and Positive

Nervous and NegativeShoulders backHead UpSmileFull of energyReady to performI am great!Yes I can!

My Job is great!

Shoulders droopingHeads downFrownLow energyNot readyI’m no good!No I cannot!

My Job is rotten!

How you stand is everything

• Keep your hands open and relaxed. Do not stick them in your pockets.

• Keep your knees relaxed and not locked.

• Your spine should be straight - Do not slouch!

• Stand with your feet slightly apart – both men and women!

• Breathe slowly, deeply and evenly.

Business Etiquette

• Proper corporate business etiquette is vital to our professional growth. No matter how brilliant an employee may be, his or her lack of social grace will make a bad first impression on clients and business associates.

Introductions

An exception is, that a client should be introduced first, even if you are with someone of higher rank within your company.

In the business world, whoever is the

highest-ranking person is introduced to

everyone else in order of their position.

Handshakes

All American

The TopperThe Two

Handed shake

The Finger Squeeze

The Palm Pinch The Dead Fish

Cubicle Etiquette• Never enter someone’s cubicle without permission. Behave as

though cubicles have doors. Do not enter before you have eye contact “permission” from the occupant.

• Try not to sneak up behind someone in a cube. Announce yourself at their doorway or lightly knock on the wall.

• Don’t loiter outside someone’s cube while you wait for him or her to finish a phone call. Come back at another time.

• Never read someone’s computer screen or comment on conversations you’ve overheard. Resist answering a question you overheard asked in the cube next to you!

• Keep your hands off a cube dweller’s desk. Just because there’s no door doesn’t mean you can help yourself to their paper clips.

•  Post a sign or flag at your cube entrance to signal when you can be interrupted. Avoid making eye contact with people if you don’t want to be interrupted.

• Don’t talk through cube walls or congregate outside someone’s cube. For impromptu meetings, go to a conference room or break room.

• Don’t yell across the “cube farm”. Get up and move to the other person’s location.

• A good rule of thumb is to never eat hot food at your desk. Food odours can bother your hungry or nauseous neighbours.

• Use email or instant messaging to communicate silently with your co-workers.

• Use your “library voice”.

Cubicle Etiquette

If You Are A Smoker

Do smoke outside and always away from the quitter.

Do keep your cigarettes and matches out of sight. They might be triggers to smoke.

Wash your hands before getting back to work.

Table Setting» Formal Dinner Place Setting » 1. Napkin » 2. Fish Fork » 3. Dinner or Main Course

Fork » 4. Salad Fork » 5. Soup Bowl & Plate » 6. Dinner Plate » 7. Dinner Knife » 8. Fish Knife » 9. Soup Spoon » 10. Bread & Butter Plate » 11. Butter Knife » 12. Dessert Spoon and Cake

Fork » 13. Sterling Water Goblet » 14. Red Wine Goblet » 15. White Wine Goblet

At a Buffet • Do not drink excessively

• NEVER double-dip food

• Do not overfill your plate

• Use provided utensils for putting food on your plate, not your personal fork

• Always cover your mouth and turn away from the food when coughing or sneezing

Your Behavior speaks volumes...

You can not talk yourself out of what you behave into.

Our Attitude

• Our actions are determined by our attitude ….– On the streets, in my office, at home

– In the cafeteria

– Towards my self, my clothes, my time …..

– When nobody is watching

Our Attitude