Grooming And Business Etiquette

Creating A Lasting Impression

Questionnaire On Business Etiquette

What would you wear to an important

meeting/presentation/client visit?

Team Think

Formal Dressing - Men

• Dark colored business suits in classic

colors of gray and navy

• For an important formal meeting,

choose a white coloured shirt, for less

formal a light blue shirt will still give you

a conservative appearance

• Always wear dark pants – black or navy

blue

Formal Dressing - Men

• Use ties that have colors of white,

black and dark red

• Avoid half-sleeved shirts

• Avoid dark colored shirts

• Do not stuff trouser pockets

• Socks to match colour of trousers

• Shoes must be polished

Hand out a business card to your partner

Role Play

• Give and receive business cards with both

hands

• When giving a business card ensure that

your contact information points toward

the recipient

Business Card Etiquette

Grooming And Business Etiquette

Communication

It’s About People

• Show respect and courtesy to everyone, regardless of their position within a company

• Always look at it from the recipient’s perspective

• Limit, even eliminate, profanity and coarse language

Punctuality

• Honor other people's time

• Start and end meetings on time

• Give reasonable notice for projects

• If you can't make a deadline, say what you can do as an alternative

• Be on time - arrive at least five minutes before the scheduled time for all business occasions

• If you know that you will be late, call to let your contact know; offer to reschedule

The Cellular Phone

• When using a cell phone, speak in hushed tones

• Respect the personal space and try to speak in

places 10-20 feet or more away from the closest

person

• Set the ring tone at a low level with a tune that is

soft, gentle, and not annoying

• Move the ring to vibrate in any situation like a

church, in a theater, a workshop, or a meeting where

a ringing sound would prove disturbing

The Telephone

• When you receive a phone call, identify

yourself professionally by giving your first

and last name and your department

• Answer the phone with some enthusiasm or

warmth

• Know how to put people on hold and keep

them there respectfully and how to transfer

calls expertly

Activity – Meeting a Client

Body Language

• Body language can say more than words. A recent university study on how people receive information had these results:• 55% of what we learn from others comes from

their body language

• 38% of what we learn from others comes from their tone of voice

• 7% of what we learn from others comes from the words they say

Work performed by the Academy for Educational Development under sponsorship of the United States Agency for 11 International Development (USAID) Contract Number: LAG -I-00-98-00011-00, Task Order Number: 804

• Smiling – there is nothing like a smile

and pleasant face to greet a person,

especially if he/she has a complaint

• Eye contact – always look into your

customer’s eyes. Directly address

people

Positive Non-Verbal Communication