green flag mgma presentation i pad

® 2009 Transworld Systems Inc. (Rev 5/09) All rights reserved. The Transworld Systems and GreenFlag logos are registered service marks of

Transworld Systems Inc. NYC License No. 1155022

SOLUTIONS FOR YOUR

PRACTICE A/R

MANAGEMENT



Transworld Systems Inc.

Company Overview

• In business since 1970

• 60,000+ clients

• 100 Offices Nationwide

• Recovered $2.4 billion in the last 5 years for companies across all

industries including Fortune 500 & 100 Companies

• Success rate of more than 4 times that of the industry average*

• 24/7 Online account management

*Based on ACA Statistics




An MGMA AdminiServe Partner for Over 10 Years

• One of only 15 companies in this preferred supplier network




Peer Reviewed by HFMA

After undergoing rigorous review, GreenFlag Profit Recovery was given

this prestigious and highly coveted title.

HFMA sfaff and volunteers determined that this product has met specific criteria developed under the HFMA Peer Review Process. HFMA does not

endorse or guarantee the use of this product.

Opinions from Experts

Making Cash Flow®

• “In addition to the superior collection rate and speed of recovery,

Transworld’s low fees provide the client with a 30% - 70%

savings.” - Forbes Magazine

• “Transworld gets credit for the highest recovery rate in the

industry.” - Barron’s

• “This company has a collection rate of well over 50%. The typical

collection firm only gets 20% and keeps 25%-50% of recovered

funds.” - Fortune Magazine

• “Transworld has been an MGMA AdminiServe® Partner for over

12 years. In that time, they have collected $430 million for our

members.” – Medical Group Management Association (MGMA)

Let’s Agree on a Few Things

1. The older an account gets, the harder it is to collect

2. There is a difference between a casual delinquency and a high-risk debt

3. Consistent and effective follow-up can be challenging & expensive

4. Most businesses would prefer to never have to use a collection agency

Making Cash Flow®

Challenges & Costs: Internal Follow-Up

Making Cash Flow®

• “The faster you mail an invoice, the faster you will be paid. If your

service does not automatically trigger an invoice and statements,

establish a set billing schedule, preferably weekly ” - The Journal

of Accountancy

• “Most businesses have their accounts receivable in shambles

because they cannot manage their sales and billing on a daily

basis.” – SmallBusinessZone.com

• “It costs businesses approximately $31.60 to recover a past due

account.” – Dartnell’s Institute of Business

• “53% of surveyed small business owners said they are

experiencing cash flow problems.” – Discover Small Business

Watch

Optimize Your A/R Process

Most businesses have a two step approach to collections:

Challenges with a Traditional, Two Step Approach:

• Debtors know they owe, but don’t care

• Debtors are less likely to respond as attempts continue

• No cap on time or money spent on follow-up

• Businesses spend too much time chasing accounts internally due to high cost of agencies and fear of alienating customers

• Takes too long to establish the casual delinquency vs. intentional delinquency

In-House

Efforts

Collections

Making Cash Flow®

Day 180 (approx)

Intensive telephone contact and/or legal action at a cost of 25-50% of recovered amounts.

Day 30 Day 60 Day 90 Day 120 Day 150

Statement ($1.10) Statement ($1.10)

Statement, ($1.10)

Letter #1, ($1.10)

Phone Calls ($2.96)

Statement, ($1.10)

Letter #2, ($1.10)

Phone Calls

($2.96)

Statement, ($1.10)

Letter #3, ($1.10)

Phone Calls

($2.96)

We Create a Sense of Urgency

Making Cash Flow®

Our 4 Stage Optimized Approach

Making Cash Flow®

Your Initial Invoice

Collections

Placing Accounts is Easy

Making Cash Flow®

It’s easy to submit accounts to us:

• Log on to our secure Online

Client Portal (OCP) and submit

accounts for any or our

services, 24/7

• Upload accounts one by one or

in a batch upload format

• View accounts, stop accounts,

report payments and pull

performance reports all from

one easy to use portal

• You remain in complete control

A Practice Manager’s New “Best” Friend

® 2010 Transworld Systems Inc. All rights reserved. The Transworld Systems and GreenFlag logos are registered service marks of


What Is Green Flag Accelerator? • A Cost effective, diplomatic and systematic fixed fee service that resolves past due

accounts BEFORE they need to go to collection.

• A series of 5 contacts – 3 written and 2 automated calls, made by us IN YOUR NAME

- all for an average cost of only $10

• Green Flag Accelerator leaves YOU in control of your finances, patient relationships

and profits without the cost, headaches and lack of effectiveness with your in-house

staff.



The Demands: First Party Letter

Client return address:

• Matches your remittance address

Remittance Voucher

• Money goes directly to you (envelope included)

First Party Letter

• “…appears to be from our clients office. ”

Contact 1:

Diplomatic

Reminder

Letter



GreenFlag Accelerator

Contact 2:

Diplomatic

Reminder

Call

Automated Reminder Call #1:

Hello. This is not a telemarketing call. This is <TSI Client Name> calling

regarding your account and a letter we recently sent you on <Date>. This

message is for <Debtor Name>.

Please contact us at your earliest convenience at <Phone> and reference your

account number <Account>. Again, that’s <TSI Client Name> at <Phone>.

Thank you for your immediate attention to this matter.




Contact 3:

Diplomatic

Reminder

Letter




Contact 4:

Diplomatic

Reminder

Call

Automated Reminder Call #2:

Hello. This is not a telemarketing call. This is <TSI Client Name> calling

for the second time regarding your account and a letter we recently sent

you on <Date>. This message is for <Debtor Name>.

Please contact us at your earliest convenience at <Phone> and

reference your account number <Account>. Again, that’s <TSI Client

Name> at <Phone>. Thank you for your immediate attention to this

matter.




Contact 5:

Final

Warning

Letter

You Will be Informed of Progress

Making Cash Flow®

1/10/11 Confidential

Opinions from Clients

Making Cash Flow®

• “The beauty of this service is that all demands for payment look

and sound as if they are actually coming from us. Transworld is

not acting as a collection agency with the GreenFlag Accelerator

service. They are enhancing our in-house efforts and the money

that is collected.” – BMA Tax Service

• “Transworld Systems has saved us time and money on chasing

past due customers who are not yet seriously delinquent and has

given my staff the time to do all the other things they have to do

on a daily basis.” – Mail Services of Houston

• “GreenFlag Accelerator takes the place of our business office

having to make time-consuming phone calls, and send costly

collection letters. We send one bill to our patient, and at 30 days

transfer it to Transworld and they do all the work for us.” – Delta/

Medix

GreenFlag Profit Recovery

For accounts that aren’t collected in GreenFlag Accelerator,

our GreenFlag Profit Recovery service includes:

• Early collections intervention from a third party at a

controlled cost

• Series of demands from Transworld Systems with increasing

intensity in each demand

• Instructs party to pay you directly

• You choose the approach – diplomatic or firm

• You stay in control through the entire process

• Local third party impact from one of our 100 offices

Making Cash Flow®



The Demands: Third Party Letter

Local Impact:

• Matches zip code of debtor to the nearest TSI regional office

Courtesy Notice:

• Less offensive

Remittance Voucher

• Money comes directly to you (envelope included)

Third Party Intervention

• “…from a collection agency”

Making Cash Flow®

Demand

2 Or Choose A Call

Automated Call:

Hello. This is an important message

from Transworld Systems, a debt

collection company. This is an attempt

to collect a debt and any information

obtained will be used for that purpose.

We are calling in reference to a letter

we sent you on <Date> regarding our

client <TSI Client Name>. Please

return the call to <TSI Client Name> at

<Phone>. Again, that’s <TSI Client

Name> at <Phone>. When calling

please refer to your id code <Account>.

Transworld Systems is a debt collection

company and any information obtained

will be used for that purpose. Thank

you.

Click here to hear a sample of this

message.



The Demands: Why Do They Work

So Well?

• Return address is from one of our 100 offices nationwide

• Increasingly more intense, alternating between credit card statement size and full letter size

• Sent every 14 days, systematically unless client stops service

• Strategic language = psychological impact

• Demands sent in varying sizes, and different envelopes

• Optional, diplomatic thank you letter helps you retain your valued patients.



Thank You Letter

At your request, we’ll send a

thank you letter to

your patient,

at no additional cost!

This will help your practice

retain valuable

patient relationships.

We Keep You Informed

Making Cash Flow®



The Power of Third Party Intervention

• The debtor knows you are serious about getting your

money.

• The debtor is concerned his debt will affect his ability

to get credit.

• The debtor knows the efforts to collect will continue

until he pays.

Why is contact from an outside party more effective

than in-house efforts?



The GreenFlag Advantage

•Standardizes the A/R process for slow paying accounts

•Our service guarantees these accounts are contacted

every 10-14 days

• Identify and evaluate existing A/R

•Effective tool for clean-up

•Completed within 90 days

•Gives the practice/business the advantage of using a

third party, diplomatic approach earlier in the process

•Preserves patient/debtor relationships

•Reduces internal collection costs and staff overload



The Power Beyond GreenFlag

• You decide the next step: Option=Verbal Demands

Collection - Phase II

• Seamless flow from in-house efforts to a contingency

agency

• Your practice benefits from a professional team of

well-trained collectors using industry-leading

technology from telephone centers throughout the

country.

• You can move to legal action and we pay all attorney

and court fees.

What happens if debtors don’t pay after the

demands?



SOLUTIONS FOR YOUR

PRACTICE A/R

MANAGEMENT

green flag mgma presentation i pad

Documents

fortune magazine transworld

forbes magazine transworld

cash flow problems

greenflag logos

nyc license

upload accounts

accounts receivable

followup businesses