GRAND TIMESPublished for Mille Lacs Corporate Ventures Associates

Grand Casino Hinckley Edition

April 22, 2016

In This Issue...

Associate Interest 2

Events & Promotions 3

Associate News 4

Service Recognition 6

Learning & Development 7

Retrace Health – Personal Primary CareIn-Network with Medica and Open to Everyone in Minnesota

Retrace Health is a Minnesota clinic that brings full-service primary care to you through video and in-home visits. Their mission is to make primary care more personal, convenient, and affordable. In the first part of a three part series, they will elaborate on what it means to them to be “Personal”.

“The reason we started Retrace Health was to create a primary care experience that we would want to use ourselves. Years ago your doctor was your friend and truly spent the time to cater to your health like any friend would. The current healthcare landscape no longer allows for this level of familiarity resulting in a system where you get very little time with your doctor, and they in turn get very little time to spend on your care.

We have been very intentional in how we set up our clinic so that our primary care providers and patients are able to build an actual relationship. Patients don’t have to interact with multiple people each visit, they simply interact with their medical provider and that’s it. We also afford our providers time to follow-up with patients and collaborate with other providers when necessary in order to provide the best possible care.”

To schedule or learn more about Retrace Health, go to www.retracehealth.com.

19th Annual Powwow and Craft Fair Sunday, May 1

Grand Casino Mille Lacs Events and Convention Center

Celebrate American Indian History Month at this dazzling annual event presented by Grand Casino Mille Lacs AmVets Post 53 to be held in the Grand Casino Mille Lacs Events and Convention Center.

Arts & Crafts Show 10 am – 7 pmDozens of vendors will display a stunning variety of hand-crafted items and artwork.Booth Fee: $50 per booth Registration Deadline: Saturday, April 24, 2015All vendors must register and be approved for a vendor license prior to the event date.

Powwow 12 pm – 5 pmAmerican Indian heritage and culture comes alive with performances by drum groups and dancers.Grand Entries at 12 pm and 5 pmDrums and Dancer registration start one hour prior to each session.

2 Grand Times

ASSOCIATE INTEREST

Welcome New AssociatesRichard Berry Buffet Dishwasher

Justin Cameron Buffet Bus Person

Joshua Davis Lounge Bartender

Jesse DeWitt Restaurant Line Cook

Ashley Edin Environmental SVC Engineer

Rashell Fore Restaurant Bartender

Brandon Gouge Beverage Utility

Christina Gregory Golf Svc Ranger Starter

Rachel Hill Casino Executive Host

Hugh Janz Golf Grounds Technician

Sonia Johnson Hinckley Laundry Technician

Tracy Ludwig Environmental SVC Engineer

Morgan Moris Environmental SVC Engineer

Mary Oliver Hinckley Laundry Technician

Randi Phelps Restaurant Server

Corinne Sammons Recruit & Staffing Rep

Douglas Thomas Central Reservations Sale Rep

Cheyenne Walker Central Reservations Sale Rep

Breanna Washburn Lounge Bartender

2016 Prime Time Follow-up If you were unable to attend, please contact your supervisor if you would like to access and view Joe Nayquonabe's, MLCV Corporate Commissioner, presentation.

Associates Celebrating the Day: Go MN Wild!

Associates Celebrating the Day: Country Unplugged

The getFIT Initiative Health topics for the month of April STRESS LESS

• Week of the 25th Drawing winner announced

Grand Times 3

EVENTS & PROMOTIONS

Upcoming Silver Sevens Acts

April 19 - 24Two Way Crossing (Country/Variety)

April 26 - May 1Slamabama (Country)

Upcoming Concerts - Events and Convention CenterDate & Time Performer Ticket Prices

Friday, May 13 & Saturday, May 14 - 7 pm The Chippendales $20, $25, $30

May 20 - 22 - times vary 38th Chmielewski Polka Fest $45, $17, $15

Saturday, May 21 -7 pm Heart/Joan Jett & The Blackhearts $35, $40, $50, $55, $60, $65

April Craft Beer of the MonthCastle Cream Ale: $5, 16 oz. glass

April Drink Specials Kraken Up

Kraken Cocktail Kraken & Cola My Pet Squid

Upcoming PromotionsFri, April 22 Sat, April 23 Sun, April 24 Mon, April 25 Tues, April 26 Wed, April 27 Thurs, April 28Collapsible

Laundry Basket

Giveaway (50 points)

Bonus Cash/ Grand Play

(kiosk)

Free Pull Tabs (kiosk)

Hidden Treasures

(kiosk)

VIP Brunch

Kiosk Match & Win (kiosk)

Bonus Grand Play

(kiosk)

Birthday Drawing

Mystery Money(kiosk)

Senior Wednesday

Payback Plus

4 Grand Times

ASSOCIATE NEWS

Sharing Our Solutions...

There is a Sharing our Solutions drop box with blank forms downstairs near the Associate entrance, and a link has also been added to the intranet (SharePoint). Please utilize this tool to bring your ideas forward.

Remember to put your name on the form if you’d like to be recognized for your contribution!

Healthy Eating  Challenge May 1st – 28th

Sign up the week of April 25 thru April 29th and pick up your tracking sheet so you are ready to start  May 1st .

We will also have a weight loss challenge - weigh in will be when you sign up - Monday, April 25th through Friday, April 29th  and pay $5 to join. Final weigh out will be during the week of May 30th thru June 3rd   The male and female who loses the most weight will split the pot 50/50.

Log your daily food intake – try your best to follow the food pyramid.

Turn in your log once a week between 7 am – 5 pm (the Human Resourc-es receptionist will initial) to get entered into the weekly drawings.

• Bring us your healthy grocery receipt for the current week – and re-ceive an extra drawing slip

• Take a picture of your healthy food order at a restaurant – to receive an extra drawing slip

• Tracking for the week of  May 1st through May 7th  should be turned  in between the following days May 9th thru 13th• Tracking for the  week of May 8th through May 14th should be turned in between the following days May 16th – 20th• Tracking for the week of May 15th through May 21st should be turned in between the following days May 23rd – 27th• Tracking for the week of May 22nd through May 28th should be turned in between the following days May 30th – June 3rd

(Completion of challenge will count as one company choice).

Survey Winners Thank you to our survey winners for the great idea of: THE HEALTHY EATING CHALLENGE

Jessica Olson 7444 and Japheth Golen 6924

Please come to Human Resources to pick up your prize.

Non-Associates in the Double Diamond

Please remember that the Double Diamond break area is for “Associates only”. We have been seeing an increase of non-Associates visiting with their GCH Associate family member/friends in this area. For their protection (and ours) we need to enforce the “Associates only” practice and are asking that you meet with them in an area that is approved for non-Associates. Suggested locations:• HR Lobby• Outside

Thank you! - F&B Operations Team

Ojibwe Word of the Week

mii baakaj =

no turning back

Grand Times 5

ASSOCIATE NEWS

Stress Basicsby Mayo Clinic Staff

Stress is a normal psychological and physical reaction to the ever-increasing demands of life. Surveys show that many Americans experience challenges with stress at some point during the year.

In looking at the causes of stress, remember that your brain comes hard-wired with an alarm system for your protection. When your brain perceives a threat, it signals your body to release a burst of hormones to fuel your capacity for a response. This has been labeled the "fight-or-flight" response.

Once the threat is gone, your body is meant to return to a normal relaxed state. Unfortunately, the nonstop stress of modern life means that your alarm system rarely shuts off.

That's why stress management is so important. Stress management gives you a range of tools to reset your alarm system.

Without stress management, all too often your body is always on high alert. Over time, high levels of stress lead to serious health problems. Don't wait until stress has a negative impact on your health, relationships or quality of life. Start practicing a range of stress management techniques today.

"The glass isn't half empty, maybe the cup is just too big." - George Carlin

Suicide Postvention WorkshopWednesday, May 11

One Sesson ONLY Schedule:

10 am - 12 pm Break (Lunch break is on your own.)

1 pm - 3 pm

This is a half-day suicide postvention workshop that was created by NAMI. It teaches professionals how to best respond to a sudden death like suicide, reduce the risk of contagion, and promote healthy recovery for both the suicide loss survivors and the greater community.

This will be the only class offered. Please plan accordingly as it is unknown if this workshop will be offered again.

Buffet for Veteran and Active Military Associates

Joe Nayquonabe is traveling to Kuwait with the Serving our Troops organization at Camp Arifijan, Kuwait. In showing sol-idarity with them, we are inviting all Associates who are Ac-tive Duty or Retired Military to enjoy a free meal at the Buffet during regular Buffet hours on any of the days listed below. You may choose either a Lunch or a Dinner Buffet. Please bring your Military ID, DD Form 214, or any other applicable identification you may possess to the Time Keeper to receive a coupon* to present to the Buffet cashier.

*Limit of one coupon per qualifying Associate.

Please make sure this information is shared with all your team! And to all our Associates who are Active Duty or Re-tired Military - your service is appreciated, thank you!

The following are the dates which have been approved.• Monday, May 16• Tuesday, May 17• Wednesday, May 18

6 Grand Times

SERVICE RECOGNITION

GuestNet Shout - Outs

Beverage Service: I believe his name was Troy and I was very impressed. He helped me a couple times that night very polite and on his toes.

Blackjack: LOVE Allison! So friendly!

Casino Bars: The bartenders and servers here are so friendly and funny! Angie is my favorite.

Casino Bars: Jack is awesome.

Host Reservation:

I tried to get a room for my birthday week but there was no room available. Then I called the host line and asked for someone that could help me find a room. I was talking to DIONE, she was very friendly and helpful. She worked so hard to get a room for my birthday. I was very happy with the result. But the best of all, she called me back the next day and told me that I can stay at Grand Hinkley Hotel, which I prefer to stay there on my birthday. I was thrilled with the result. DIONE did excellent work and I am very happy to get a room at my favorite hotel on my birthday. Thank you DIONE.

Hotel Front Desk: Laurie checked us in and she was very pleasent and efficient.

Hotel Front Desk: Ashley was the person at the front desk checking us in. She was excellent. Took only moments to get thru the process and into our rooms.

Hotel Front Desk:The staff always go out of there way to make sure my check in goes as smooth and prompt as possible , my compliments to all the staff and especially Sarah, Leslie, and Lorraine!!!

Hotel Front Desk: Laurie checked us in and she was very pleasent and efficient. You should have in room checkout thru the TV.

Hotel Front Desk:Brandi was exceptionally fantastic! She was pleasant, positive and delivered superior customer service. Please give Brandi much praise for her welcoming us to Grand Casino Hotel! She is great!

Pull Tabs: Kim is a ray of sunshine and always is friendly.

Shuttle: Jerry was a very nice driver....and funny too!

Winds Steakhouse: I love The Winds so much! I come here often because their food is amazing and their staff is super friendly! Heidi is the best waitress ever.

Winds Steakhouse: Heidi is the best and whatever you need to do to keep her, you should always do. Good waitress are hard to find, but GREAT Waitress are a rare gem. She is your gem.

"The glass isn't half empty, maybe the cup is just too big." - George Carlin

Grand Times 7

L&D On-line Resources

LEARNING & DEVELOPMENT

Upcoming in

Learning & DevelopmentAll MLCV Associates Are Welcome

Service from the Heart Thursday, May 12 1 pm - 5 pm

Description: This class focuses on providing exceptional Guest Service. Exceptional Guest Service is service from the heart. During the session, Associates will analyze their own Guest Service skills, and look at options and opportunities that they have in their work areas to provide exceptional service. Participants will leave the class with action steps to improve Guest Service in their work areas.

Learning to Lead Thursday, May 19 9 am - 1 pm

Participants gain an understanding of the differences between leading and supervising. Participants also learn the four leadership concepts of being an effective leader.

Addressing Emotions Wednesday, May 25 1 pm - 5 pm

The session provides a process for handling emotions in daily work situations. Participants learn to remain calm and objective, to recover quickly and help others do the same, and to take charge in difficult circumstances to keep the discussion moving forward.

Click here, or contact your supervisor or Tina Bartheidel (extension 4808) to register!(Personal and Career Development Classes count as one WHIP choice.)

The Art of CooperationA little time away from the day-to-day gives you a chance for a little change in perspective. So, today, let's look at the subject of cooperation and why it is so important to have, as you move toward achieving your goals. Change seldom happens in a vacuum. As we move toward our goals, we must often work together with other people. When you know how to cooperate, you are much more likely to get the help that allows you to change and grow successfully. If you try to change without cooperation, you may find yourself stuck or even failing. Cooperation can mean the difference between being supported and being sabotaged. It is an important skill to have. How do you get others to cooperate with you? Well, any gardener will tell you that we reap what we sow. Look for opportunities to help other people and listen to their concerns. Along the same lines, stay open to suggestions and support when they are offered. You don't have to wait for them to be offered. Ask for what you want and need, and that means knowing specifically what you want and from whom. Be willing to negotiate. Refrain from making demands. Compromise and trade favors, instead.Be realistic about what you expect from others, and don't

try to get all your needs met from just one person. Ask more people to do less, rather than expecting few people to do more, if that will make it more likely to get what you want. When cooperation works as it should, everybody gains something, nobody loses, and you move more smoothly toward your goals.

For more articles from the Pacific Institute follow this link: http://www.thepacificinstitute.com/articles

For more information, or to submit articles for the newsletter, e-mail the Grand Times, or utilize the Grand Times drop box in the Associate hallway.

DAILY SPECIALSApril 22- 24

Friday: Earth DayBreakfast: Two Eggs, Breakfast Meat, Hashbrowns, ToastLunch: Chopped Steak with Bacon, Mashed Potatoes, Gravy, Veggies Saturday: National Dance DayBreakfast: Biscuits & Gravy with Two EggsLunch: Enchilada, Spanish Rice, Refried Beans

Sunday: Pinhole Photography DayBreakfast: Two Eggs, Breakfast Meat, Hashbrowns, ToastLunch: Broasted Chicken, Mashed Potatoes, Gravy, Cranberry Sauce, Veggies

Sandwich of the Week: Pizza BurgerWrap of the Week: Thai Chicken Wrap

April 25 - 29

Monday: Hug a Plumber DayBreakfast: Western Eggs, Hashbrowns, ToastLunch: Beef Pot Roast, Mashed Potatoes, Gravy, Veggies

Tuesday: Hug an Australian DayBreakfast: Two Eggs, Kielbasa, Hashbrowns, ToastLunch: Ranch Chicken Over Rice Pilaf with Side Veggies

Wednesday: Morse Code DayBreakfast: Waffles (3) with Whipped Cream and Fruit Topping with Breakfast MeatLunch: Deluxe Grilled Cheese & SoupHealthy Choice: Chicken Kabobs Over Rice with Cottage Cheese

Thursday: World Day for Safety and Health at WorkBreakfast: Meat & Cheese Omelet, Hashbrowns, ToastLunch: Alaskan Pollack, Scalloped Potatoes, Veggies, Dinner Roll

Friday: Arbor DayBreakfast: Mexican ScramblerLunch: Lasagna & Two Breadsticks or Veggies

Sandwich of the Week: Pork Fritter SandwichWrap of the Week: Pizza Wrap

*Menu is subject to change. Lunch special is available 10:30am – midnight; Breakfast special available midnight to 10:30am.

BirthdaysApril 22

Jordan Vaudrin Mark Stanford Cassandra Palmer Nancy Sorenson Carol Drabczak

April 23Isaac Lenzen Rebecca Moose Bethanny Pinotti

April 24Robert Bemrose Leo Garcia Christine Reoh Matthew Gunderson Jessie Robinson

April 25Karl Pavek Brenda Rodenborg

April 26Donna OlsonWilliam parent Brian Oster

April 27Sherry Egdorf Bryan McFerran Kayla Vohs Jeffrey Adams Millie Storebo Neil Magnuson

April 28Paul Carlson Dean Gangelhoff Tanya Sutton Lindsey Rootkie Beldonna Brown James Kunze

AnniversariesApril 22

Michael Anderson Anne Springer Janeen Litchy Josephine Crow Shannon Vanous William Workman Derek Mann Jessica Svien

22 years 22 years 20 years 20 years 14 years 3 years 3 years 3 years

April 23Tom Hoppe Chad Trotter Steven Lang James Hart Linda Hanson Lorelei LaFave Amanda Norton Elizabeth Kubesh Andew Thompson Lindsey Erickson Linda Phillips Clifford Krauss

24 years 24 years 23 years 15 years 9 years 9 years 4 years 4 years 4 years 4 years 4 years 4 years

April 24Wanda Cameron Stephanie Dahl Judy Billman Alysia Orvis Michele Dick David Winkels

21 years 16 years 16 years 10 years 10 years 10 years

April 25Michael Sam Ned Weizenegger Cathy Bisch Andrew McElrath

25 years 21 years 11 years 5 years

April 26Brian Bous Eric Rudloff

24 years 12 years

April 27Andrew David Ronald Gebhart Robert Bemrose JeAnne Iler Sonya Cervenka

18 years 18 years 1 year 1 year 1 year

April 28Clifford Dahl Robyn Blue Melissa Booth Gregory Johnson Jamey Silva Anthony Johnson

19 years 8 years 2 years 2 years 2 years 2 years

Happy Belated Birthday, Vernon

Lucas! April 20th