GOODWILL INDUSTRIES OF MIDDLE TENNESSEE

TOGETHER, WE ARE CHANGING LIVES

2015 COMMUNITY IMPACT REPORT

Changing lives through education, training and employment.

WHAT’S IN THIS YEAR’S: IMPACTREPORT

GOODWILL DONORS & SHOPPERS: HOW YOU CHANGED LIVESIN 2015

3 Giving Strength To Tens of Thousands

4 Mission Helps People From All Walks of Life

6 Organization’s Benefits Ripple Through Local Economy

8 Goodwill’s 2015 Mission Services by the Numbers

10 Improving Communities Through Multifaceted Approach

12 Goodwill’s Aggressive Environmental Efforts Pay Off

14 Support Goodwill in 2016: Get Involved

15 Goodwill’s 2015 Financial Summary

2 How You Changed Lives In 2015

2015 Community Impact Report | Table of Contents2

Setting in motion the mechanism that makes it possible for Goodwill to give tens of thousands of

people a hand up through the power of work.

YOU DONATED

Goodwill Career Solutions worked with more than 3,000 employer partners and placed job-seekers into a diverse range of positions

and companies throughout middle & west Tennessee.

15,412 PEOPLEGOT HIRED

Gently-used items given to Goodwill were sold for reuse in

our retail stores. Damaged or unusable goods were salvaged

or recycled, benefiting our environment and people in

developing nations.

MATERIALS GOT RECYCLED

Goodwill

at Goodwill, including more than 1,800 people with disabilities and other barriers to employment, to

help run and operate our 36 stores, 70+ donations sites and 28 Career

Solutions centers throughout middle & west Tennessee.

2,000+ PEOPLEWERE EMPLOYED

Proceeds from donated items sold in our stores and on

onlinegoodwill.org helped support our Career Solutions Centers

which provided people in need of work with job training and

placement services.

YOU SHOPPEDIN OUR STORES

16 Goodwill’s Board Of Directors and 2015 Leadership Team

Look for these symbols throughout our Community Impact Report for more in-depth informationONLINE VIDEO

GOODWILL AND ITS JOB CREATORS: GIVING STRENGTH TO TENS OF THOUSANDS

hen Theresa, an assistant production

supervisor for Goodwill in downtown

Nashville, learned that she had

cancer, she set a personal goal. She

wanted to miss as little work as possible while

undergoing chemotherapy.

Why, you may ask, would anyone be so focused on

work at a time like that? Because being at Goodwill,

Theresa says, gives her strength.

Theresa’s explanation is simple, yet profound. Since

1957, Goodwill Industries of Middle Tennessee has

been giving people the opportunity to improve their

lives through the power of work. Goodwill is about

giving people a hand up rather than a handout.

Put another way, Goodwill is about making people

stronger.

These days, the impact of Goodwill extends far

beyond our 2,100 employees. In 2015, individuals

and communities benefited as we assisted more than

36,000 people with training and employment and

placed more than 15,400 people into jobs. Nine out of

10 of those placed went to work for one of our 3,000-

plus employer partners.

Those job placements and operations had a

tremendous ripple effect on the economy in middle

and west Tennessee, generating $476 million in

business revenues. And Goodwill made the state

greener by diverting more than 27 million pounds

of material that might have otherwise ended up in

county landfills.

This Community Impact Report details what Goodwill

did in 2015 and how it went about achieving

remarkable results. But no report can fully capture

the why. The why is Theresa, who we are happy to

say is feeling well and inspiring her co-workers daily

through her amazing example. The why is Kamel, who

traveled a rocky road from Egypt to America in search

of a new life and finally found a home with Goodwill

in Nashville. And the why is Tonia, who once needed

Goodwill’s help after being laid off but now works as

a Human Resources manager in Camden, hiring other

Goodwill Career Solutions clients.

Personally witnessing these stories of transformation

as they unfold — the struggle, the tears, the joy of

finally landing that job — is one of the great privileges

of working for Goodwill. Although that experience

can never fully be captured by a story, photo or video,

it’s important that we try to share it because of you.

You are the job creator. You — the Goodwill donor, you

— the Goodwill shopper, you — the Goodwill fan, you

are the one who makes all of this possible. We want

you to know how much your support means, because

you give us strength.

Matthew Bourlakas President & CEOGoodwill Industries of

Middle Tennessee, Inc.

Fred T. McLaughlin Chairman of the Board Senior Vice President

Robert W. Baird & Co., Inc.

W

3 2015 Community Impact Report | Letter From The CEO

MISSION HELPS PEOPLE FROM ALL WALKS OF LIFE

FACES OF GOODWILL:

An Egyptian-born former seafood inspector making a new life for his family in America. A Nashville native determined to beat both the street life and cancer. And a laid-off human resources worker who now gives second chances to others. These are just a few of the faces of Goodwill Industries of Middle Tennessee.

They are among the tens of thousands whose lives have been changed by the not-for-profit’s mission of providing education, training and employment.

WAYFARER FINDS A HOMEKamel’s journey began in late 1980s when he

was working as a seafood inspector in Egypt.

The middle-aged family man had a degree in

agriculture and loved his job. But when he was

replaced without explanation, Kamel sought a

new start overseas.

He arrived in New Jersey in 1990, alone and

struggling to understand the American English

accent. He nonetheless landed a job in a bakery,

and after eight years of hard work was able to

bring his wife and children to live with him.

In 2000, the family moved to Nashville, and

Kamel took a job at a bakery. Four years later, he

became a U.S. citizen. About the same time, he

purchased a gas station. But the new business

venture failed because of a price war, draining

his savings.

At 63, Kamel once again had to make another

new start. He visited a Goodwill Career Solutions

center in downtown Nashville and completed a

basic computer class.

In June of 2006 he was offered a job in Goodwill’s

salvage department, sorting books and other

donated items. His supervisor says he is an

outstanding worker.

Thanks to a decade of steady employment at

Goodwill, Kamel has been able to provide for his

family, pay for a house and even put his children

through college. “I love Goodwill,” he said. KAMEL

2015 Community Impact Report | Individual Impact4

IMPACT ON INDIVIDUALS

“Even when Theresa lost her hair, she stayed positive. She pulled her hat off and said, ‘Look at my hair! Sometimes when I am feeling down I look at Theresa and try to be more like her — upbeat all the time, even when things are bad.” — Dollie Lillard, Goodwill Production Supervisor

“Even in that small town (Camden), Tonia’s making a huge impact. She went from being unsure of herself and not really knowing which direction to go, to turning that completely around and

hiring people who need help. It’s really amazing.” — Sandra Hickey, Career Solutions District Manager

NINETY DAYS TO A NEW LIFEWhen Theresa took her last drink in January

of 2013, she set a goal: remain sober for at least

90 days.

Her success emboldened her to take another step

— trying to find a job. She went to the Goodwill

Career Solutions in downtown Nashville. After

working with a job coach, Theresa was offered

a position as a part-time associate in Goodwill’s

garment grading department.

Theresa had been out of the workforce for

four or five years, and she was still living

in a neighborhood where there were many

temptations to backslide on her sobriety.

So she gave herself another 90-day goal of

keeping her position and succeeded.

Slowly, she paid off her debts, got her own place

to live and began helping her grown children.

At Goodwill, she gained a reputation for

maintaining a positive attitude, no matter

what challenges she faced. In January 2014,

Theresa was promoted to assistant production

supervisor over grading.

Three months later, she was diagnosed with

cancer. But Theresa has learned how to beat

the odds. She gave herself a new goal: complete

surgery and chemotherapy in 90 days while

missing as little work as possible. Her co-workers

said her resolve and her attitude are amazing.

“I have so much support here at work; that

has helped me a lot. Being at Goodwill gives

me strength," she said.THERESA

SHINING LIGHT OF EXPERIENCEAs the human resources manager for Jones

Plastic and Engineering LLC in Camden, Tonia

relies on her instincts and compassion while

hiring dozens of Goodwill clients, often giving

second chances to people who might not get

them from other employers. In doing so, she has

reduced the company’s turnover and its need for

temporary labor.

The secret to Tonia’s success is firsthand

experience. In early 2014, things were not going

well for the single mother of two. The company

where she had worked in human resources had

relocated to Massachusetts, leaving her jobless

and struggling to make ends meet.

She visited the Goodwill Career Solutions Center

in Union City. From Goodwill, she got training in

job-readiness, computer use, resume-building and

more. Soon, Jones Plastic and Engineering offered

her a job as their human resources manager.

Tonia now has a job she loves, and she and

her children have moved into a new home in

Paris. Under her guidance, Jones Plastic hires

directly through Goodwill and partners with the

organization for regular job fairs.

Tonia says she interviews lots of people with

barriers to employment, including single moms

who don’t know where their family’s next meal is

coming from.

“Because Goodwill helped me, I’m able to pay it

forward and help others,” she said.TONIA

5 2015 Community Impact Report | Individual Impact

“Our research efforts clearly show that Goodwill Industries of Middle Tennessee is an important player in the regional economy. A half-billion dollar economic impact through its operations and Goodwill Career Solutions was a real eye-opener for us.” — Dr. Murat Arik, director of MTSU’s Business and Economic Research Center

2015 Community Impact Report | Economic Impact6

Goodwill shoppers expect bargains. To

them, purchasing an item worth three

times what they paid for it would

be no surprise. But many are probably unaware

that by supporting Goodwill Industries of Middle

Tennessee, they — along with Goodwill’s donors

— are part of a virtuous cycle that pays a threefold

economic dividend to their community.

A 2015 university assessment of the local Goodwill

found that for every dollar the organization spends,

$3.30 in benefits is created in the 48 counties it serves.

It also found that Goodwill accounts for $476 million

in annual business revenue.

“Our research efforts clearly show that Goodwill

Industries of Middle Tennessee is an important

player in the regional economy. A half-billion

dollar economic impact through its operations

and Goodwill Career Solutions was a real eye-

opener for us,” said Dr. Murat Arik, director of

Middle Tennessee State University’s Business and

Economic Research Center, But Arik, who authored

the study, hastened to add that Goodwill’s actual

impact on the regional economy is probably even

more substantial.

“We only scratched the surface,” he said, noting that

the assessment did not measure Goodwill’s role in

moving people off welfare, reducing recidivism or

improving the environment.

Goodwill Industries of Middle Tennessee is

a 59-year-old organization serving half of

Tennessee’s counties in a territory stretching

from Cookeville to Union City. It is one of five

independently operated Goodwills in the state.

The local Goodwill provides free training and

employment opportunities for people struggling

to find and keep jobs for a wide variety of

reasons, such as disabilities, criminal records

or lack of computer skills, and to others simply

wanting to advance their careers. This mission

is funded through the sale of donated goods in

Goodwill’s retail stores.

In 2015, the agency helped 15,412 people find

jobs. The vast majority went to work with other

employers in Middle and West Tennessee. The

prior year, 9,558 were placed into jobs. The effect

of those 2014 job placements — including salaries

earned by formerly unemployed people, the

impact of their spending and resulting sales taxes

collected by the state — were included in MTSU’s

calculations, along with Goodwill’s direct hires

and salaries.

Goodwill Industries of Middle Tennessee

President and CEO Matthew Bourlakas said the

study validates what Goodwill leadership has

long suspected about the organization’s impact

on the economy.

“Goodwill is much more than a non-profit and

social enterprise. It’s an economic engine that

propels businesses and communities forward

while giving a hand up, rather than a handout, to

those individuals who need it most,” he said.

ORGANIZATION’S BENEFITS RIPPLE THROUGH LOCAL ECONOMY

THE GOODWILL EFFECT:

IMPACT ON THE ECONOMY

“Goodwill is much more than a non-profit and social enterprise. It’s an economic engine that propels businesses and communities forward while giving a hand up, rather than a handout, to those individuals who need it most.” — Matthew Bourlakas, Goodwill Industries of Middle Tennessee President and CEO

$476 million Total annual business revenue created or stimulated by Goodwill.

13,400Total number of jobs Goodwill is

responsible for across its territory,

including external job placements

and its own employees.

$277MILLION

Annual wages and salaries associated

with Goodwill’s jobs and external job

placements. Goodwill spends about

$77 million annually, meaning each

dollar spent brings $3.30 in benefits

to the regional economy.

$188MILLION

Annual Impact of yearly

spending on goods, services

and property by those Goodwill

placed into jobs

$21MILLION

Total amount of sales tax,

property tax and other taxes and

fees Goodwill generated for state

and local governments.

percentage of employment impact Goodwill

accounts for in Nashville’s non-profit sector11% business revenue impact in that same sector 5% – generating –

7 2015 Community Impact Report | Economic Impact

GOODWILL'S ECONOMIC IMPACT BY THE NUMBERS

NOTE: All figures based on 2014 data as reported in Middle Tennessee State University's 2015 Economic Assessment of Goodwill

TOTAL NUMBER OF PEOPLE GOODWILL HELPED

36,081BASIC SERVICES & SKILLS TRAINING

7,802JOB PLACEMENT

SERVICES

28,279

15,412PLACED INTO JOBS

OUTSIDE GOODWILL

14,205PLACED INTO JOBS WITH GOODWILL

1,207

TOTAL NUMBER OF PEOPLE PLACED INTO COMPETITIVE EMPLOYMENT

2015 MISSION SERVICES

Sessions of Job Readiness/Soft-Skill

33,391Intake/Eligibility of

an individual

30,440Sessions of Intensive Job

Placement Services

80,942Occurrences of

Job Fair Services

26,335Occurrences of Job Retention Services

23,373

Days Paid On-the-Job Training within Goodwill

19,312

?

Occupational Skills Training Sessions

10,202Incidents of Work Assessment

Evaluation for an Individual

2,446

??A

Volunteer Hours of Service

330Free or Low-CostTax Preparation

675

Other Services1,243

Financial Education Class Sessions

145Day Camp Sessions

(Summer Youth Program)

23SSI/SSDI (Referrals or

Enrollments)

45

NOTE: The services reported above and the disabilities and barriers to employment reported on the next page may be duplicated counts. An individual may be counted as receiving more than one service or report multiple disabilities and barriers to employment.

HOW WE HELPED

2015 Community Impact Report | Mission Services8

WHO WE HELPED

Males17,857

Females18,176

Unreported48

55+5,444

Lack of GED/High School Equivalency

2,456 1,412Person with a

Criminal Background

5,301Homeless

2,433Unemployed/

Dislocated Worker

30,729

ORKW

Welfare Recipient

Older Worker897

Psychiatric and/or Emotional Disability

1,148Learning Disability other than Autism

457

A4+% x

o=

Neurological Disability408

Working Poor/Incumbent Worker/Underemployed

629

Lack of/Low Literacy309

At-Risk Youth 328

Non-English Speaking/English as Second Language

256

??

ayuda

Blindness or Other Visual Impairment

145Developmental Disability

other than Autism

203

White 18,039 | Black or African-American 14,995 | Other (includes multi-racial) 1,780 | Unknown or Unreported Race 842 Asian or Pacific Islander 291 | American Indian, Eskimo or Aleut (Native American), First Nation 134

Other Disadvantages

1,402Other Disabling

Condition

2,219Autism91

Deafness or Other Hearing Impairment

125History of

Substance Abuse

79

???

Unreported142

45-546,076

35-446,687

25-349,261

16-248,332

12-1544

0-1195

9 2015 Community Impact Report | Mission Services

?

eing a good neighbor is in Goodwill’s DNA. The organization was

founded by a minister who was moved to action by the plight of the

poor and downtrodden in his own community.

More than a century later, Goodwill Industries of Middle Tennessee remains

true to that spirit, beginning with its primary mission of providing free

job training, education and employment assistance. Across the 48 counties

Goodwill serves, 36,081 people took advantage of these services in 2015, of

which 15,412 were placed into jobs.

But Goodwill also engages in an array of partnerships and initiatives to improve

lives in communities across middle and west Tennessee.

One such effort is Goodwill Cares, which annually provides gift cards worth

tens of thousands of dollars to dozens of partner nonprofits for distribution to

needy families and individuals.

“I’ve seen what Goodwill can do for families that are homeless. It shows there

are organizations who really understand deeply what people need,” said Gelila

Feyisa, a case manager for Catholic Charities of Middle Tennessee.

Catholic Charities’ Family Empowerment Program helps homeless families

find a place to live, and Goodwill gift cards help them furnish their new homes.

Goodwill Cares aids disaster victims through the American Red Cross and

disabled and homeless veterans by partnering with Operation Stand Down

Tennessee.

“We strive to be a resource and friend in all ways that further our mission,”

said Karl Houston, Goodwill’s Senior Director of Marketing and Community

Relations. “Our organization is only as strong as the communities we serve, and

we consider it a daily privilege to extend a hand up, rather than a handout,

across middle and west Tennessee.”

IMPROVING COMMUNITIES THROUGH MULTIFACETEDAPPROACH

YOUR GOOD(WILL) NEIGHBOR NEXT DOOR:

B

“We strive to be a resource and friend in all ways that further our mission. Our organization is only as strong as the communities we serve, and we consider it a daily privilege to extend a hand up, rather than a handout, across middle and west Tennessee.” — Karl Houston, Goodwill’s Senior Director of Marketing and Community Relations

2015 Community Impact Report | Community Impact10

IMPACT ON THE COMMUNITIES

OTHER WAYS GOODWILL INDUSTRIES OF MIDDLE TENNESSEE HELPS

SUPPORTING PARTNERS, EVENTS AND CAUSES Goodwill frequently donates merchandise for use in worthy community events and causes. Recent examples include clothing provided

for a Dress for Success Fashion Show held by the League of Servant Leaders at Austin Peay State University in Clarksville, books given

for a new Boys & Girls Club Library in Pulaski and school uniforms provided to underprivileged children in several school districts.

Goodwill also donates medical equipment, such as wheelchairs, hospital beds and crutches, to nonprofit partners who distribute it to

people with disabilities who are in need. Goodwill donated 29 bulk boxes of medical equipment and eight hospital beds in 2015.

PROVIDING MEETING SPACES

Goodwill routinely provides meeting space to civic,

school and church groups and government agencies

whose goals align with Goodwill’s mission. Goodwill

recently partnered with Cable-Nashville to host a

speaker series on issues affecting working women.

HELPING WITH LEGAL ISSUES

Goodwill facilitates meetings with county

court officials and provides other assistance

to help eligible employees and Goodwill

Career Solutions clients learn how to expunge

a criminal record or get a driver’s licenses

reinstated.

PARTNER AGENCY ASSISTANCE

Goodwill works collaboratively with other agencies

helping youth, older workers, the homeless, people

with disabilities and ex-offenders.

PARENT PROGRAMS

Goodwill provides a non-custodial parent

program to assist such parents in becoming

employed and engaged with their children.

GOOD LIFE PROGRAM

Goodwill offers a Good Life Program that assists employees and clients who need access or help with

community resources, such as housing, utility assistance and education.

SUMMER YOUTH PROGRAM

Boys and girls ages 14-18 are prepared for employment through

numerous engaging and educational activities, such as guest speakers;

CPR certification classes; a grocery shopping trip and cooking lesson;

volunteering at other nonprofits; and touring universities, a fire

station and a museum.

SUMMER YOUTH JOB READINESS PROGRAM

Young adults ages 16-22 are paid to train at Goodwill or Kroger while

learning about the responsibilities of having a permanent job, safety

standards and the rewards of earning a paycheck.

YOUTH & YOUNG ADULT PROGRAMS

Goodwill conducts several programs for youth and young adults, including:

SUMMER INTEGRATION PROGRAM

Children ages 6-15 who have been diagnosed with

autism learn to socialize with other children who may

or may not have a disability under adult supervision at

community day camp programs.

YOUTH BUILDING GOODWILL

A year-round program that provides educational,

vocational and financial training to 17- to 25-year-

olds who are out of school and unemployed.

11 2015 Community Impact Report | Community Impact

ancy Zion knows the environmental

and economic cost of what

Tennesseans throw away. Zion, who

is Williamson County’s solid waste director,

oversees an aggressive recycling program for

tin, aluminum, cardboard and other discarded

materials. Nonetheless, her department carries

about 30,000 tons of garbage per year (60 million

pounds) — at a cost of $30 per ton — to the West

Camden Sanitary Landfill in Benton County.

Fortunately, Williamson County has another

landfill- and money-saving tool in its toolkit:

Goodwill. At six of the county’s solid waste

convenience centers, Goodwill Donation Express

Centers collect clothing, household goods,

furniture and more. These donations amount to

about 2,050 tons (4.1 million pounds) per year.

“It’s astounding,” Zion said. “Most of that would

be going to a landfill if not for organizations

like Goodwill.”

Similar results are achieved at more than 70 other

Donation Express Centers across the 48 counties

served by the local Goodwill. A thriving

home pickup program and donation drives helped

raise total donations to Goodwill in 2015 to more

than 37,500 tons (75 million pounds) — enough to

fill the Tennessee Titans’ stadium.

“It (partnership with Goodwill) benefits citizens

greatly,” said Cindy Lynch, director of solid

waste in Wilson County, where Goodwill has

four donation sites at convenience centers. “It

keeps things out of the landfill, and it saves the

taxpayers money.”

Most donated items are sold in Goodwill’s 36

stores, allowing them to find new life with

new owners, rather than being discarded. But

Goodwill works hard to squeeze the maximum

value out of all donated items — even those that

can’t be sold in stores.

Salvage materials are sold or recycled so they, too,

can contribute to Goodwill’s mission of providing

job training and employment opportunities for

people struggling to find work. These efforts raise

millions of dollars annually.

A thriving home pickup

program and donation drives

helped raise total donations to

Goodwill in 2015 to more than

37,500 tons — enough to fill

Nissan stadium.

GOODWILL’SAGGRESSIVE ENVIRONMENTAL EFFORTS PAY OFF

WALKING THE WALK:

N

SINGLE SHOE DONATIONS A single shoe donated to Goodwill is matched

closely with other shoes and sold in bulk to

buyers in developing countries.

2015 Community Impact Report | Environmental Impact12

IMPACT ON THE ENVIRONMENT

“Our most important take-away is that we’ve been

good stewards of the environment and created jobs,”

said Mary Stockett, Goodwill’s director of continuous

improvement and post market development.

Goodwill’s impact on the environment stretches far

beyond its territory in Tennessee.

Each day, thousands of partnerless shoes are

donated to Goodwill. These shoes are sold to Makku

Ilyas, president of Duluth, Ga.-based Infinite Rags.

His company buys partnerless shoes from Goodwill

in shipments weighing 20,000-25,000 pounds every

two weeks. Infinite Rags sorts the shoes and works

to match them closely with other shoes. Those that

can’t be paired are recycled. Ilyas then sells paired

shoes in bulk to buyers in developing countries

— generally Pakistan and occasionally the United

Arab Emirates. Ultimately, vendors sell them from

carts and shops to villagers who might otherwise

go without.

“The need is great,” Ilyas said. “There is a humongous

market for second-hand clothing and shoes in low-

income countries, because a lot of people can’t afford

to buy new stuff.”

Last year Goodwill sold 14.5 million pounds of

salvaged clothing that was shipped to developing

nations, mostly in tropical areas. The biggest market

is East Africa — nations such as Burundi, Kenya

and Uganda.

Low-cost, salvage products from the U.S. help people

who might otherwise go without or have to buy

inferior quality items, said Skip Wilson, co-owner of

Atlanta, Ga.-based Wilson Marketing Group, which

represents Goodwill and other nonprofits in salvage

sales. The clothing also provides jobs for people in

many countries, allowing them to make a living and

support their families.

“The landfill would be the last stop, but instead, we

are able to send it on ... to Africa where somebody

has a store or a business selling this clothing at prices

folks can handle,” he said.

Goodwill also recycles millions of pounds of

cardboard and paper pulp every year — enough to

save about 44,000 trees. And it employs sustainable

business practices at its many operating locations,

such as recycling light bulbs, recovering air

conditioning refrigerants and using donated tools,

plumbing and electrical supplies.

Where Goodwill’s environmental footprint cannot

be found is also important. China, for instance, is

known as a dumping ground for e-waste, where

primitive recycling contaminates the countryside

and threatens residents’ health.

But unsold home and office appliances and

electronics from Goodwill do not end up in such

places, said Jeremy Olson, director of business

development for Dynamic Recycling in Nashville.

The La Crosse, Wis.-based firm annually recycles

plastics, metals and leaded glass from more than 1.2

million pounds worth of non-functioning Goodwill

items, such as laptops, microwaves, handheld drill

batteries and Christmas lights, returning revenue for

Goodwill’s mission.

Dynamic Recycling has a “no-electronic material

landfill policy” and ensures that its recycling is

conducted only in the U.S. or countries with similar

environmental regulations.

“Goodwill is making a significant impact on our

environment by diverting those electronics

from landfills and supporting environmental

sustainability,” Olson said.

An unusable shirt donated to

Goodwill that is XL or larger

is considered a negative for

resale because people in

impoverished nations won’t

fit into larger clothing.

ONE EXAMPLE OF HOW CLOTHING SALVAGED BY GOODWILL HELPS THE PLANET AND THOSE IN NEED Last year Goodwill sold 14.5 million pounds of salvaged clothing that was shipped to developing nations

“The need is great. There is a humongous market for second-hand clothing and shoes

in low-income countries, because a lot of people can’t afford to buy new stuff.”

— Makku Ilyas, president of Duluth, Ga.-based Infinite Rags.

Rather than send clothing to

a landfill, Goodwill recycles

unusable clothing by selling

it to importers for cents per

shirt and creates jobs here in

Tennessee with the proceeds

through Goodwill’s mission.

The importer resells the

shirt to a wholesaler. The

sides and the bottom are

trimmed to make it smaller.

The shirt is then re-sewn

and hemmed. A collar

is taken from a smaller

damaged shirt and sewn on.

Two shirts become one.

Wages are paid to the person

who trims the shirt, the

person who tailors the shirt

and a third person who

washes and irons the shirt.

The new shirt is resold at

wholesale prices

to regional village vendors

for dollars per shirt. Recycled

clothing creates jobs and

helps people in low-income

countries make a living and

support their families.

13 2015 Community Impact Report | Environmental Impact

GET INVOLVED! Goodwill sells donated goods to support its mission of changing lives through education, training and

employment, but becoming a donor or shopper are not the only ways to show your support for Goodwill.

SUPPORT GOODWILL IN 2016:

BOOK A GOODWILL TOUR - giveit2goodwill.org/tours

Every month, we offer free, guided tours of our operation. Dubbed, “Inside Goodwill,” these tours offer an eye-opening view into the

remarkable world of this nearly 60-year-old not-for-profit and its mission. During the tour, you will learn how your donations of gently used

clothing and household goods are transformed into education, training and employment for tens of thousands of Tennesseans each year. You

will see items being processed in our warehouses for delivery to our retail stores and how Goodwill’s mission services are delivered. You will

hear the personal testimonials of employees who have overcome hardships and challenges and found success through Goodwill.

BECOME AN EMPLOYER PARTNER giveit2goodwill.org/partnerships

Let Goodwill help staff your business! Through

programs and services provided by our 28 Career

Solution Centers in 2015, we assisted 36,081 people with

career services and helped 15,412 job-seekers find work

with more than 3,000 business partners.

BECOME A RECURRING DONOR info@givegw.org

Individual giving donors provide additional

support that assists Goodwill in running its

Career Solutions centers and retail stores.

Consider making a recurring donation on a

weekly, monthly or yearly basis.

HOST A CORPORATE DONATION DRIVE OR FUNDRAISING DRIVE giveit2goodwill.org/drives Corporations, schools, booster clubs and churches can

partner with Goodwill to host donation drives. Corporate

drives engage employees and generate positive

interaction with current and potential customers while

benefiting Goodwill’s mission. Fundraising drives are an

easy and convenient way for nonprofit groups to raise

funds. The more goods donated, the more money you

can raise and the more people Goodwill can help.

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will donate .5 percent of the price of eligible

purchases to the charitable organizations

selected by customers. Select Goodwill Industries

of Middle TN, at smile.amazon.com.

GET SOCIAL WITH US - @giveit2goodwill

Follow Goodwill on social media for updates on weekly job fairs, donation drives and special events. Your “likes,” “comments” and “shares”

help spread the word about Goodwill’s mission of changing lives through education, training and employment.

SPONSOR AN EVENT giveit2goodwill.org/events

Goodwill hosts several events yearly providing an

opportunity for corporate sponsorships. Sponsors are

prominently featured before, during and after special

events in press releases, social media, email campaigns, etc.

JOIN OUR E-NEWSLETTER giveit2goodwill.org Goodwill Good News is a monthly e-newsletter

aimed at informing and engaging the community

with valuable information about Goodwill.

2015 Community Impact Report | How To Help14

15 2015 Community Impact Report | Financials

GOODWILL’S 2015 FINANCIALSUMMARY

Sales of goods contributed by the community 77,241,751

Fees & grants for professional rehabilitation services 405,922

United Way support and other contributions 42,395

Investment income 184,183

Market value increase (decrease) of investments -212,624

Other 943,710

78,605,337

Sales Program 62,149,611

Career Solutions (Mission Services) 8,794,783

General and Administrative 7,241,856

Fundraising 1,104,158

79,290,408

THE COMMUNITY GAVE TO GOODWILL (REVENUES)

GOODWILL GAVE BACK TO THE COMMUNITY (EXPENSES)

Goodwill

Goodwill

Get connected with the talent you need

WE’RE FLEXIBLE, FOCUSED AND FREE

Our team specializes in connecting middle

and west Tennessee businesses with the

talent they need by working directly with HR

departments or staffing agencies. We place

thousands of Tennesseans into jobs each year.

28Career Solutions Centersin Middle and West TennesseeCall us at 1.800.545.9231

LET US HELP YOUR COMPANY GROW

www.goodwillcareersolutions.org

1015 Herman Street Nashville, Tennessee 37208

www.giveit2goodwill.orgP: 615.742.4151 F: 615.254.3901

Goodwill Industries of Middle Tennessee, Inc.

Our mission is changing lives.

Chairperson Fred T. McLaughlinSr. Vice President InvestmentsRobert W. Baird & Co., Inc.

Vice ChairmanJulie F. WilsonSr. Vice PresidentHealthcare Realty Trust

Secretary Chad M. GroutPrincipal BrokerUrban Grout Commercial Real Estate

Treasurer Dave M. FentressVice President, Internal AuditDollar General Corporation

Legal Counsel Christopher S. Dunn andWaller Lansden Dortch & Davis, LLP Attorneys

Former Chairperson Donna B. YurdinPresidentCredo Management Consulting

Matthew S. BourlakasPresident and CEOGoodwill Industries of Middle Tennessee, Inc.

Betty J. JohnsonVP & Chief People OfficerGoodwill Industries ofMiddle Tennessee, Inc.

Woodretta AllenCost Containment ManagerUnited Parcel Service

J.B. BakerCEOSprint Logistics, LLC

Bryan BeanSenior Vice PresidentPinnacle Financial Partners

Steele ClaytonPartnerBass Berry & Sims, PLC

Andrew DavidsonAccount ExecutiveFrank E. Neal & Co., Inc.

Christopher S. DunnAttorneyWaller LansdenDortch & Davis, LLP

Robert DuthieFounderDuthie Associates, Inc.,dba Duthie Learnin

Dave M. FentressVice President, Internal AuditDollar General Corporation, Inc.

James B. Foley, CCIMVice PresidentCBRE, Inc. / Brokerage

Kathryn S. GibsonCPAVanderbilt University Medical Center

Chad M. Grout, CCIMPrincipal BrokerUrban Grout Commercial Real Estate

Robert B. KennedyAccount ExecutiveThe Crichton Group

Ryan R. LoydVice President, Deputy ChiefAccounting OfficerCigna - Health Spring

Fred T. McLaughlinSenior Vice President, InvestmentsRobert W. Baird & Co., Inc.

Robert McNeilly, IIIPresident & CEOSuntrust Bank - Nashville

Ilex Pounders *Young Leaders CouncilCo-founderHigh Notes Gifts

Christine E. SkoldVice President, Investor Relationsand Corporate CommunicationsTractor Supply Company

Todd A. SpaanstraCPA / PartnerCrowe Horwatch, LLP

Robert KennedyAccount ExecutiveThe Crichton Group

Robert DuthieChief Executive Officer/FounderDuthie Associates, dba Duthie Learning

Robert McNeilly, IIIPresident & CEOSunTrust Bank – Nashville

Matthew BourlakasPresident and CEO

Betty JohnsonVice President/ Chief People Officer

David JenkinsVice President of Retail

Mike EisenbraunSenior Director of Operations

Matt GlosterSenior Director of Career Solutions

Karl HoustonSenior Director of Marketing & Community Relations

Mary La HaieVice President of Finance

Ed O’KelleySenior Director of Information Technology

Karen SamuelSenior Director of Human Resources

John W. Stone, IIIPartnerWhite & Reasor, PLC

John C. TishlerPartnerWaller Lansden Dortch & Davis, LLP

John Van MolChairman & CEODVL Public Relations and Advertising

Julie F. WilsonSenior Vice President,Asset ManagementHealthcare Realty Trust

Jeff YoungVice PresidentTennessee Bank & Trust

Donna B. YurdinPresidentCredo Management Consulting

*Ex Officio | **Intern

Mary La HaieVice President of FinanceGoodwill Industries ofMiddle Tennessee, Inc.

David JenkinsVice President of RetailGoodwill Industries ofMiddle Tennessee, Inc.

OFFICERS

DIRECTORS

TRUSTEES

SENIOR LEADERSHIP

2015 GOODWILL BOARD OF DIRECTORS & LEADERSHIP TEAM