going lean across the border, michael hagler, clevertech
TRANSCRIPT
Going Lean: Cross BorderMichael Hagler
Partner, Clevertech &
Kirk SerjeantsonCIO, Dicom Transportation LP
What is Clevertech?
Who is Dicom?
Shipping: It’s Crazy Complicated• Getting a parcel from A to B isn’t easy
A B
Why is Shipping Complex• In essence, it’s easy. • Shipping is exorbitantly complicated due to:
Regulatory Authorities
EXCEPTIONS
Why is Shipping Complex? (Part 2)• THIS INDUSTRY RUNS ON OLD SOFTWARE
ASP.NET
• AND EVEN OLDER HARDWARE
Dicom – A Growing Company • Private Equity Backed in 2014• Rapidly acquiring partners•Poised to enter the US Market•Clients cross border
•Complex•Tech won’t handle it•Regulations are scary
Cross Border• Why is this so hard?
•Culturally•Technologically•Legally
We Built the SWAT Team• Individually Selected Team
Members from Dicom who <3 innovation• Global Team: • Canada, USA, Portugal, South Africa,
UK, Ireland• GLOBAL PERSPECTIVES
Lean Challenges• Communication• Find common ground• Building background- FAST• Warehouse Visits
Learning Curve• How do we learn, and learn fast?
•Study similar systems•Ship quick, fail fast•Aggressive customer feedback
•Hate mail!•The “it’s just an interface” moment!
•Educate stakeholders, then users!
Quick Sprints• SUPER quick sprints• On-Site summit with product team•Making end users product owners
•An impassioned user is the best user!
The Chinese Restaurant Summit• Quick Validated Feedback • Major customer focus groups•Allowing clients to become innovation partners•New versions bi-weekly
•Never stop shipping•Never stop learning•Never stop failing
Adjusting Requirements• Express and Freight requirements• Fleshing out the shell of the
application to include complexities.• Lot’s of face-palm moments…..
Hate Mail•When change occurs, people
react violently. •Look for pearls of wisdom in
each piece of product ‘hate mail’ and validate it FAST.
Creating Magic• Product Features:
•Want vs. Need • How do you make people smile?
•(Particularly the haters!)
SMS = Marginal Utility
Lesson Learned • Distributed teams=Global perspective•Invite customers to be honest
•Appreciate the hate mail!
Lesson Learned• Sometimes, the best innovators are the people you
least expect. •Don’t ignore any perspective, but validate every perspective
Success• We shipped cross border!•Deployed at major Canadian industrial clients•Clients driving us mobile and onto AppleTV
Recap & Milestone• Changing the way the logistics industry views product
development, and empowering shippers across Canada.•Cut deployment time down from 8 hours to five
minutes.•Deployable on hardware that costs $75 USD vs $500
USD.