Global Reporting Initiative (GRI) table 4.0

Contents overview

All general and specific standard disclosures marked with * are material to HEINEKEN and therefore part of our GRI G4 “In accordance – Core” option. Other disclosures are additional and intended to provide the reader with a more complete understanding of our company and its sustainability impacts.

1

General Standard Disclosures

Strategy and analysis 2

Organisational profile 2

Identified material aspects and boundaries 4

Stakeholder engagement 5

Report profile 5

Governance 6

Ethics and integrity 8

Specific Standard Disclosures Economic

Economic performance 9

Market presence 9

Indirect economic impacts 9

Procurement practices 10

Environmental

Materials 10

Energy 10

Water 11

Biodiversity 11

Emissions 12

Effluents and waste 13

Products and services 13

Compliance 14

Transport 14

Overall 14

Supplier environmental assessment 14

Environmental grievance mechanisms 14

Social

Labour practices and decent work

Employment 14

Labour/Management relations 14

Occupational health and safety 15

Training and education 15

Diversity and equal opportunity 15

Equal remuneration for women and men 16

Supplier assessment and labour practices 16

Labour practices grievance mechanisms 16

Human rights

Investment 16

Non-discrimination 16

Freedom of association and collective bargaining 16

Child labour 17

Forced or compulsory labour 17

Security practices 17

Indigenous rights 17

Assessment 17

Supplier human rights assessment 17

Human grievance mechanisms 18

Society

Local communities 18

Anti-corruption 18

Public policy 18

Anti-competitive behaviour 18

Compliance 18

Supplier assessment 18

Grievance mechanism 18

Product responsibility

Customer health and safety 19

Product and service labelling 19

Marketing communications 20

Customer privacy 20

Compliance 20

Disclosure of Management Approach (DMA) Disclosure of management approach 21

Employee Data Employee breakdown (LA12 & GA10) 30

Accidents breakdown (LA6) 31

Training hours (LA9) 32

Supplements Water used per source (EN8) 33

Wastewater quantity 33

Effluents discharge to surface water 33

Energy consumption in production 34

Waste recycling in production 35

Emissions from distribution 36

Sustainable agriculture 36

Deloitte Assurance Report (additional indicators) 37

In the reporting year 2016, we have evolved our sustainability reporting around three key elements: a combined Annual and Sustainability Report; more detailed sustainability disclosure online; and local factsheets produced by our Operating Companies. Our reporting has been constructed in accordance with G4-Core; however, we have listed all indicators in this G4 Reference Table and explained where to find the relevant information for each indicator. We have included additional information where necessary. Deloitte has provided limited assurance on a selection of non-financial indicators. For the full overview of all non-financial indicators in scope of external assurance, please refer to the AR 2016 Appendix: Basis of Preparation Non-Financial Indicators. For more information see Deloitte’s Assurance Report on page 158 of the 2016 Annual Report, and the additional Assurance Report on page 37 of this GRI Table.

Global Reporting Initiative (GRI) table 4.0

General Standard Disclosures

All general and specific standard disclosures marked with * are material to HEINEKEN and therefore part of our GRI G4 “In accordance – Core” option. Other disclosures are additional and intended to provide the reader with a more complete understanding of our company and its sustainability impacts.

2

Profile disclosure Description Cross-Reference/Direct Answer

Strategy and analysis

G4-1* Statement from the most senior decision-maker of the organisation about the relevance of sustainability to the organisation and the organisation’s strategy for addressing sustainability

AR 2016, Chief Executive’s Statement (pages 2-3) Performance Highlights

G4-2 Description of key impacts, risks, and opportunities

AR 2016, Chief Executive’s Statement (pages 2-3) AR 2016, From Barley to Bar (pages 6-7) AR 2016, Risk Management (pages 21-27) Risk Management Brewing a Better World Defining our Priorities

Organisational profile

G4-3* Name of the organisation AR 2016, Notes to the Consolidated Financial Statements> Note 1: “Reporting entity” (page 66)

G4-4*

Primary brands, products, and/or services

AR 2016, Report of the Executive Board > Our Business Priorities (pages 9-15) AR 2016, Report of the Executive Board > Regional Review (pages 16-20) Company & Strategy

G4-5* Location of organisation’s headquarters AR 2016, Notes to the Consolidated Financial Statements> Note 1: “Reporting entity” (page 66)

G4-6* Number of countries where the organisation operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report

AR 2016, List of Operating Companies in Scope for Non-Financial Indicators (pages 151-152)

G4-7* Nature of ownership and legal form AR 2016, Shareholder Information (pages 160-163) Ownership Structure

G4-8* Markets served (including geographic breakdown, sectors served and types of customers/beneficiaries)

AR 2016, Regional Review (pages 16-20) AR 2016, List of Operating Companies in Scope for Non-Financial Indicators (pages 151-152) Our Global Presence In addition, we divide our markets in the on-trade channel (i.e. bars, restaurants, hotels) and off-trade (i.e. supermarkets and other retail outlets) The split between on-trade and off-trade differs per market.

G4-9* Scale of the reporting organisation AR 2016, Strong Performance and Progress (page 4) AR 2016, Key Figures (page 5) AR 2016, Notes to the Consolidated Financial Statements> Note 5: “Operating Segments” (page 83-86)

Global Reporting Initiative (GRI) table 4.0

General Standard Disclosures (continued)

All general and specific standard disclosures marked with * are material to HEINEKEN and therefore part of our GRI G4 “In accordance – Core” option. Other disclosures are additional and intended to provide the reader with a more complete understanding of our company and its sustainability impacts.

3

Profile disclosure Description Cross-Reference/Direct Answer

G4-10* Total workforce by employment type, gender, employment contract and region

See Appendix table G4-10 Omissions: The following points are managed at local level, therefore, consolidated information is not available. – Total workforce by employees and supervised workers and

by gender – Whether a substantial portion of the organisation’s work is

performed by workers who are legally recognised as self-employed, or by individuals other than employees or supervised workers, including employees and supervised employees of contractors.

– Significant variation in employment numbers (such as seasonal variations in employment in the tourism or agricultural industries)

G4-11* Percentage of employees covered by collective bargaining agreements

50 operating companies have at least one collective bargaining agreement, covering 43,711 employees in total, meaning 62% of our employees.

G4-12* Description of the organisation’s supply chain (including product or service providers, engaged suppliers in total number, type, and location, payments made to suppliers)

AR 2016, From Barley to Bar (pages 6-7) AR 2016, Sourcing Sustainably> Compliance with our Supplier Code Procedure (page 141) Sustainable Sourcing

G4-13* Significant changes during the reporting period regarding the organisation’s size, structure, ownership, or its supply chain

AR 2016, Chief Executive’s Statement (pages 2-3) AR 2016, Notes to the Consolidated Financial Statements> Note 6: “Acquisitions and Disposals of Subsidiaries and Non-Controlling Interests” (page 87) AR 2016, Notes to the Consolidated Financial Statements> Note 16: “Investments in Associates and Joint Ventures” (page 95) AR 2016, Notes to the Consolidated Financial Statements> Note 34: “HEINEKEN entities” (page 123) AR 2016, Reporting basis and Criteria Non-Financial Indicators (page 146)

G4-14* Explanation of whether and how the precautionary approach or principle is addressed by the organisation

AR 2016, Risk Management (pages 21-27) Risk Management

G4-15* Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organisation subscribes or endorses

AR 2016, CEO Forward (page 3) AR 2016, From Barley to Bar (pages 6-7) Working with Partners Our Policies UN Sustainable Development Goals Benchmarks & Achievements United nations Global Compact Working with Partners

G4-16* Memberships in associations (such as industry associations)

Working with Partners

Global Reporting Initiative (GRI) table 4.0

General Standard Disclosures (continued)

All general and specific standard disclosures marked with * are material to HEINEKEN and therefore part of our GRI G4 “In accordance – Core” option. Other disclosures are additional and intended to provide the reader with a more complete understanding of our company and its sustainability impacts.

4

Profile disclosure Description Cross-Reference/Direct Answer Identified material aspects and boundaries

G4-17* Operational structure of the organisation, including main divisions, operating companies, subsidiaries, and joint ventures (List all entities in the consolidated financial statements)

AR 2016, Notes to the Consolidated Financial Statements> Note 6: “Acquisitions and Disposals of Subsidiaries and Non-Controlling Interests” (page 87) AR 2016, Notes to the Consolidated Financial Statements> Note 16: “Investments in Associates and Joint Ventures” (page 95) AR 2016, Notes to the Consolidated Financial Statements> Note 34: “HEINEKEN entities” (page 123) AR 2016, List of Operating Companies in Scope for Non-Financial Indicators (pages 151-152) Ownership Structure

G4-18* Process for defining Report content and the Aspect Boundaries and explain how the Reporting Principles has been implemented

AR 2016, Reporting Basis and Criteria Non-Financial Indicators (pages 146-150) Basis of preparation Defining Our Priorities

G4-19* List all the material aspects identified AR 2016, Brewing a Better World (page 15) Defining Our Priorities Value Chain

G4-20* The Aspect Boundary within the organisation: Whether the Aspect is material within the organisation; The list of entities included in G4-17 for which the Aspect is or is not material; Specific limitation regarding the Aspect Boundary within the organisation

AR 2016, From Barley to Bar (pages 6-7) AR 2016, Reporting Basis and Criteria Non-Financial Indicators (pages 146-150) AR 2016, List of Operating Companies in Scope for Non-Financial Indicators (pages 151-152) Basis of preparation Value Chain Unless specifically indicated in this report, all material aspects included are equally applicable throughout the Company.

G4-21* The Aspect Boundary outside the organisation: Whether the Aspect is material outside the organisation; The list of entities for which the Aspect is material, relate to geographical location; Specific limitation regarding the Aspect Boundary outside the organisation

AR 2016, From Barley to Bar (pages 6-7) AR 2016, List of Operating Companies in Scope for Non-Financial Indicators (pages 151-152) Basis of preparation Value Chain Governance & Approach Defining Our Priorities Unless specifically indicated in this report, all material aspects included are equally applicable throughout the Company.

G4-22* Explanation of the effect of any restatements AR 2016, Reporting basis and criteria non-financial indicators (page 146-147) Focus Areas

G4-23* Significant changes from previous reporting periods in the Scope and Aspect Boundaries

AR 2016, Reporting Basis and Criteria Non-Financial Indicators (pages 146-150) Focus Areas

Global Reporting Initiative (GRI) table 4.0

General Standard Disclosures (continued)

All general and specific standard disclosures marked with * are material to HEINEKEN and therefore part of our GRI G4 “In accordance – Core” option. Other disclosures are additional and intended to provide the reader with a more complete understanding of our company and its sustainability impacts.

5

Profile disclosure Description Cross-Reference/Direct Answer

Stakeholder engagement G4-24* List of stakeholder groups engaged

by the organisation AR 2016, From Barley to Bar (pages 6-7) Stakeholders Working with Partners

G4-25* Basis for identification and selection of stakeholders with whom to engage

Stakeholders Defining our Priorities We identify and select stakeholders with whom we engage on a global level based on: – Sustainability issues that impact our business, and the extend

of these impacts – Focus area and geographical scope of potential stakeholders. We define our stakeholder groups through a cross-functional process using the governance model of Brewing a Better World. Our decision whether or not to engage in a stakeholder group is based on the influence of a stakeholder group and the impact on the business.

G4-26* Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group

Stakeholders Working with Partners All stakeholder engagements are not done specifically for the reporting process but as part of the ongoing engagement process.

G4-27* Key topics and concerns that have been raised through stakeholder engagement, and how the organisation has responded to those key topics and concerns, including through its reporting; Report the stakeholder groups that raised each of the key topics and concerns

AR 2016, Values and Behaviours (page 145) AR 2016, Protecting Water Resources> Water Balancing in Water Stressed Areas (page 137)

Stakeholders Defining our Priorities

Report profile

G4-28* Reporting period 1 January-31 December 2016 G4-29* Date of most recent previous report AR 2015 was published on 17 February 2016 and SR 2015

was published 6 April 2016. G4-30* Reporting cycle The combined Annual and Sustainability report is published

on an annual basis. In addition to its consolidated global report, HEINEKEN published 54 local sustainability factsheets in the form of the “Message in a Bottle Booklet.” The booklet can be downloaded here and all other sustainability reports can be downloaded on our company website’s reporting section.

G4-31* Contact point for questions regarding the Report or its contents

AR 2016, Reference Information (page 169) Contact Us

G4-32* a. Report the ‘in accordance’ option the organisation has chosen

b. Report the GRI Content Index for the chosen option

c. Report the reference to the External Assurance Report, if the report has been externally assured.

We report ‘in accordance’ with G4-Core. Where possible, we have included additional information on the aspects that are in the scope of our sustainability agenda. AR 2015, Deloitte Assurance Report (pages 158-159)

G4-33* Policy and current practice with regard to seeking external assurance for the Report

AR 2016, Reporting Basis and Criteria Non-Financial Indicators (pages 146-150)

AR 2015, Deloitte Assurance Report (pages 158-159) The overall annual audit report findings on sustainability are

reported to the audit committee.

Global Reporting Initiative (GRI) table 4.0

General Standard Disclosures (continued)

All general and specific standard disclosures marked with * are material to HEINEKEN and therefore part of our GRI G4 “In accordance – Core” option. Other disclosures are additional and intended to provide the reader with a more complete understanding of our company and its sustainability impacts.

6

Profile disclosure Description Cross-Reference/Direct Answer

Governance G4-34* Report the governance structure of the

organisation, including committees of the highest governance body. Identify any committees responsible for decision-making on economic, environmental and social impacts

AR 2016, Executive Team (page 8) AR 2016, Corporate Governance Statement (pages 33-45) AR 2016, Report of the Supervisory Board> To the Shareholders (pages 46-49) The Supervisory Board has five committees: the Preparatory Committee, the Audit Committee, the Remuneration Committee, the Selection & Appointment Committee and the Americas Committee. Corporate Governance Code Governance & Approach

G4-35

Report the process for delegating authority for economic, environmental and social topics from the highest governance body to senior executives and other employees

AR 2016, Corporate Governance Statement (pages 33-45) Corporate Governance Code Governance & Approach

G4-36 Report whether the organisation has appointed an executive-level position or positions with responsibility for economic, environmental and social topics, and whether post holders report directly to the highest governance body

AR 2016, Corporate Governance Statement (pages 33-45) Governance & Approach Corporate Governance Code

G4-37 Processes for consultation between stakeholders and the highest governance body on economic, environmental and social topics (to whom, any feedback)

AR 2016, Corporate Governance Statement (pages 33-45) Stakeholders Governance & Approach Working with Partners Articles of Association HEINEKEN Speak Up Policy

G4-38 The composition of the highest governance body and its committees

AR 2016, Corporate Governance Statement (pages 33-45) Governance & Approach Leadership

G4-39 Indicate whether the Chair of the highest governance body is also an executive officer

AR 2016, Executive Team (page 8) AR 2016, Corporate Governance Statement (pages 33-45)

G4-40 Process for determining the qualifications and expertise of the members of the highest governance body

Regulations Supervisory board> Composition, Expertise and Independence of the Supervisory Board Article 3 (pages 6-7)

G4-41 Processes in place for the highest governance body to ensure that conflicts of interest are avoided

Regulations Supervisory board> Responsibilities of the Supervisory Board Article 2.3 (pages 4-5) HEINEKEN Speak Up Policy Code of Business Conduct>Conflicts of Interest (page 7)

G4-42 Roles in the development, approval, and updating of the organisation’s purpose, value or mission statements, strategies, policies, and goals

AR 2016, Corporate Governance Statement (pages 33-45) Governance & Approach Leadership

G4-43 The measures taken to develop and enhance the highest governance body’s collective knowledge

AR 2016, Corporate Governance Statement (pages 33-45) AR 2016, Report of the Supervisory Board (pages 46-49) Governance & Approach

Global Reporting Initiative (GRI) table 4.0

General Standard Disclosures (continued)

All general and specific standard disclosures marked with * are material to HEINEKEN and therefore part of our GRI G4 “In accordance – Core” option. Other disclosures are additional and intended to provide the reader with a more complete understanding of our company and its sustainability impacts.

7

Profile disclosure Description Cross-Reference/Direct Answer

G4-44 Processes for evaluating the highest governance body’s own performance

AR 2016, Report of the Supervisory Board (pages 46-49) Corporate Governance Code Regulations Supervisory board> Responsibilities of the Supervisory Board Article 2.3 (pages 4-5)

G4-45

Procedures of the highest governance body for overseeing the organisation’s identification and management of performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct and principles

AR 2016, Brewing a Better World (page 15) AR 2016, Risk Management (pages 21-27) AR 2016, Corporate Governance Statement (pages 33-45) Governance & Approach

G4-46

The highest governance body’s role in reviewing the effectiveness of the organisation’s risk management processes for economic, environmental and social topics

AR 2016, Risk Management (pages 21-27) Risk Management> Risk Management and Internal Control Governance & Approach

G4-47 The frequency of the highest governance body’s review of economic, environmental and social impacts, risks, and opportunities

AR 2016, Risk Management (pages 21-27) Risk Management Governance & Approach

G4-48 The highest committee or position that formally reviews and approves the organisation’s sustainability report and ensures that all material aspects are covered

Governance & Approach

G4-49 The process for communicating critical concerns to the highest governance body

Governance & Approach HEINEKEN Speak Up Policy Stakeholders

G4-50 The nature and total number of critical concerns that were communicated to the highest governance body and the mechanism(s) used to address and resolve them

AR 2016, Values and Behaviours> Speak Up (page 145) HEINEKEN Speak Up Policy

G4-51 Linkage between compensation for members of the highest governance body, senior managers, and executives, and the organisation’s performance

AR 2016, Remuneration Report (pages 50-58)

G4-52 The process for determining remuneration; Whether remuneration consultants are involved

AR 2016, Corporate Governance Statement (pages 33-45) AR 2016, Remuneration Report (pages 50-58)

G4-53 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body

AR 2016, Corporate Governance Statement (pages 33-45) Stakeholders Defining Our Priorities Articles of Association HEINEKEN Speak Up Policy Annual General Meeting of Shareholders

Global Reporting Initiative (GRI) table 4.0

General Standard Disclosures (continued)

All general and specific standard disclosures marked with * are material to HEINEKEN and therefore part of our GRI G4 “In accordance – Core” option. Other disclosures are additional and intended to provide the reader with a more complete understanding of our company and its sustainability impacts.

8

Profile disclosure Description Cross-Reference/Direct Answer G4-54 The ratio of the annual total compensation for

the organisation’s highest-paid individual in each country of significant operations to the median annual total compensation for all employees (excluding the highest-paid individual) in the same country

Information not available

G4-55 The ratio of percentage increase in annual total compensation for the organisation’s highest-paid individual in each country of significant operations to the median percentage increase in annual total compensation for all employees (excluding the highest-paid individual) in the same country

Information not available

Ethics and integrity G4-56* Describe the organisation’s values, principles,

standards and norms of behaviour such as codes of conduct and codes of ethics

AR 2016, We Are HEINEKEN (page 1) AR 2016, Brewing a Better World (page 15) AR 2016, Values and Behaviours> Code of Business Conduct (page 145) AR 2016, Values and Behaviours> Employees’ and Human Rights (page 145) Values & Behaviours Code of Business Conduct

G4-57 The internal and external mechanisms for seeking advice on ethical and lawful behaviour, and matters related to organisational integrity, such as helplines or advice lines

AR 2016, Values and Behaviours> Code of Business Conduct (page 145) Code of Business Conduct HEINEKEN Speak Up Policy

G4-58 The internal and external mechanisms for reporting concerns about unethical or unlawful behaviour, and matters related to organisational integrity, such as escalation through line management, whistleblowing mechanisms or hotlines

AR 2016, Values and Behaviours> Code of Business Conduct (page 145) Code of Business Conduct HEINEKEN Speak Up Policy

Global Reporting Initiative (GRI) table 4.0

Specific Standard Disclosures

All general and specific standard disclosures marked with * are material to HEINEKEN and therefore part of our GRI G4 “In accordance – Core” option. Other disclosures are additional and intended to provide the reader with a more complete understanding of our company and its sustainability impacts.

9

Profile disclosure Description Cross-Reference/Direct Answer

Economic

Economic performance G4-EC1* Direct economic value generated and

distributed, including revenues, operating costs, employee wages and benefits, payments to providers of capital, payments to government (by country) and community investments; EVG&D separately at country, regional or market level

AR 2016. Regional Overview (pages 16-20) AR 2016, Financial Review (pages 28-32) AR 2016, Consolidated Income Statement (page 59) AR 2016, Notes to the Consolidated Financial Statements> Notes 26 and 27 (pages 104-109) AR 2016, Growing with Communities (page 144) Our Approach to Tax Growing with Communities Also see Case Studies Breakdown of Economic Value Generated and Distributed per Country not Provided as we regard this as commercially sensitive information.

G4-EC2 Financial implications and other risks and opportunities for the organisation’s activities due to climate change

AR 2016, Operational risks> Supply chain continuity (page 25) AR 2016, Protecting water resources> Significant water balancing in water-stressed areas (page 137) AR 2016, Reducing CO2 emissions (page 138) Reducing CO2 Emissions Protecting Water Resources> Focus Area: Significant Water Balancing in Water-Stressed Areas

G4-EC3 Coverage of the organisation’s defined benefit plan obligations

AR 2016, Notes to the Consolidated Financial Statements> Notes 26 and 27 (pages 104-109)

G4-EC4 Significant financial assistance received from government

No significant assistance received.

Market presence G4-EC5 Ratios of standard entry-level wage by

gender compared to local minimum wage at significant locations of operation

In all markets with a minimum wage, the standard entry level is equal to, or – in most cases − higher than the legal minimum wage.

G4-EC6* Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation

In all of our operating companies, procedures for local hiring of employees are in place. In 2016, 63% of Senior Managers in our operating companies were local hires. Senior managers are employees whose job grade is 35 and above. Local employees are defined as people who are either born in or who have legal rights to reside permanently in the same country as the operating company.

Indirect economic impacts G4-EC7 Development and impact of infrastructure

investments and services supported AR 2016, Sourcing Sustainably> Source Agricultural Raw Materials Locally in Africa and Middle East (page 140) AR 2016, Growing with Communities (page 144) Sourcing Sustainably> Local Sourcing Our Progress in 2016: Healthcare and Wellbeing The Heineken Africa Foundation

Global Reporting Initiative (GRI) table 4.0

Specific Standard Disclosures (continued)

All general and specific standard disclosures marked with * are material to HEINEKEN and therefore part of our GRI G4 “In accordance – Core” option. Other disclosures are additional and intended to provide the reader with a more complete understanding of our company and its sustainability impacts.

10

Profile disclosure Description Cross-Reference/Direct Answer

G4-EC8* Significant indirect economic impacts, including the extent of impacts

AR 2016, Sourcing Sustainably> Source Agricultural Raw Materials Locally in Africa and Middle East (page 140) AR 2016, Growing with Communities (page 144) Sourcing Sustainably> Local Sourcing Growing With Communities> Our Progress in 2016: Social and Economic Impact Safeguarding Year-Round Drinking Water in St Lucia Improving Livelihoods in Haiti Promoting Farming Best Practices in Africa Supporting Economic Recovery in Sierra Leone

100% Hungarian Barley-Made Soproni Procurement practices

G4-EC9* Proportion of spending on local suppliers at significant locations of operation

AR 2016, Sourcing Sustainably> Source Agricultural Raw Materials Locally in Africa and Middle East (page 140) We focus our efforts on local sourcing in Africa and the Middle East where we believe the real impact can be realised. In 2016, 49% of our agricultural raw materials used in Africa and the Middle East were sourced within the continent. Sourcing Sustainably> Our Progress in 2016: Local Sourcing> Local Sourcing in Other Regions Also see Case Studies

G4-FP1* Percentage of purchased volume from suppliers compliant with company’s sourcing policy

AR 2016, Sourcing Sustainably> Source Agricultural Raw Materials from Sustainable Sources (page 140) Sourcing Sustainably

Environmental

Materials G4-EN1 Materials used by weight or volume Information not available. G4-EN2 Percentage of materials used that are

recycled input materials Information not available.

Energy G4-EN3* Energy consumption within the organisation AR 2016, Reducing CO₂ Emissions (pages 138-139)

AR 2016, Reporting Basis and Criteria Non-Financial Indicators (pages 146-150) Environmental Data Table Basis of preparation Reducing CO₂ Emissions

G4-EN4 Energy consumption outside of the organisation

AR 2016, Reducing CO₂ Emissions (pages 138-139) Reducing CO₂ Emissions Basis of preparation

G4-EN5 Energy intensity AR 2016, Reducing CO₂ Emissions (pages 138-139) Reducing CO₂ Emissions Basis of preparation Environmental Data Table

G4-EN6 Reduction of energy consumption AR 2016, Reducing CO₂ Emissions (pages 138-139) Reducing CO₂ Emissions

G4-EN7 Reductions in energy requirements of products and services

AR 2016, Reducing CO₂ Emissions (pages 138-139) Reducing CO₂ Emissions

Global Reporting Initiative (GRI) table 4.0

Specific Standard Disclosures (continued)

All general and specific standard disclosures marked with * are material to HEINEKEN and therefore part of our GRI G4 “In accordance – Core” option. Other disclosures are additional and intended to provide the reader with a more complete understanding of our company and its sustainability impacts.

11

Profile disclosure Description Cross-Reference/Direct Answer

Water

G4-EN8* Total water withdrawal by source See Appendix Table G4-EN8. Environmental Data Table Basis of preparation

G4-EN9* Water sources significantly affected by withdrawal of water

AR 2016, Protecting Water Resources> Significant Water Balancing in Water-Stressed Areas (page 137) Protecting Water Resources> Our 2016 Performance: Assessing our Water Impacts: Significant Water Balancing in Water Stressed Areas None of our operating companies’ sites have a significant effect on water sources by their withdrawal of water. Our Water Stewardship programme is focused on 23 sites in the areas where we expect future water stress, based on internationally accepted models. We are taking a proactive approach to mitigate the risk and working on collaborative actions with stakeholders of the water sources.

G4-EN10 Percentage and total volume of water recycled and reused

AR 2016, Protecting Water Resources> Wastewater Management (page 137) We do not monitor volume and percentages at a global level, but there are examples of breweries re-using water; for example, in Portugal. We will start promoting water recycling in our production processes in water-stressed areas. We’ve developed a new Governance Standard that will help our breweries upgrade their treated wastewater to drinking water quality, enabling it to be reused in a range of non-product applications. We plan to implement this technology in our breweries in Mexico and Indonesia in 2017.

Biodiversity G4-EN11 Location and size of land owned, leased,

managed in or adjacent to protected areas and areas of high biodiversity value outside protected areas

HEINEKEN does not monitor this at Group level; however, if relevant, operating companies can take action at a local level. For example, our brewery in Zoeterwoude, the biggest in Europe, has a partnership called ‘Green Circles’ together with the Province of South-Holland and research institute Alterra (Wageningen University) Green Circles aspires to realise a climate-neutral brewery, a sustainable regional economy and a pleasant living environment in the Zoeterwoude region. ‘Biodiversity at the Brewery’ is one of the projects, in which the brewery terrain was transformed to promote biodiversity, without disrupting the industrial character of the site. More information click here

G4-EN12 Description of significant impacts of activities, products and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas

There are no significant impacts reported; however, ‘biodiversity’ is part of the actions we take in both our water stewardship and sustainable sourcing programmes. AR 2016, Protecting Water Resources> Significant Water Balancing in Water-Stressed Areas (page 137) AR 2016, Sourcing Sustainably> Source Agricultural Raw Materials from Sustainable Sources (page 140) Protecting Water Resources Sourcing Sustainably See Case Studies

Global Reporting Initiative (GRI) table 4.0

Specific Standard Disclosures (continued)

All general and specific standard disclosures marked with * are material to HEINEKEN and therefore part of our GRI G4 “In accordance – Core” option. Other disclosures are additional and intended to provide the reader with a more complete understanding of our company and its sustainability impacts.

12

Profile disclosure Description Cross-Reference/Direct Answer

G4-EN13 Habitats protected or restored AR 2016, Protecting Water Resources> Significant Water Balancing in Water-Stressed Areas (page 137)

Protecting Water Resources Case Study: Balancing Our Impacts in Water-Stressed Spain Case Study: Tackling the Water Stewardship Challenge

in Indonesia Case Study: Preserving the Precious Serra do Bussaco Ecosystem G4-EN14 Total number of IUCN Red List species and

national conservation list species with habitats in areas affected by operations, by level of extinction risk

HEINEKEN does not monitor this at Group level; however, if relevant, operating companies can take action at a local level. For example, in the Netherlands, we are a co-founder and active member of the Skylark Foundation. Through the foundation, we help farmers to develop good practice in sustainable agriculture, which heavily depends on soil biodiversity. In September 2013, HEINEKEN Mexico and a consortium of other organisations established the Monterrey Metropolitan Water Fund (FAMM), working together to ensure a healthy watershed for the future. The aim of the project is to protect local water resources by reforestation of degraded lands. HEINEKEN’s bottled water company in Portugal, Sociedade da Água de Luso (SAL), partners with environmental NGO Quercus in order to ensure the preservation and sustainable development of the region. The partnership aims to recover and improve the local ecosystem, as well as raising awareness of the importance of the region where the mineral Luso water runs through pristine forest. Over the last three years, we have planted 29,215 trees and shrubs to conserve the forest. For our efforts, SAL was awarded NGO Quercus’ Environmental Seal for our contribution to the Luso ecosystem. In the Czech Republic, we have a partnership with the Czech Union of Nature Conservation to save important wetlands areas throughout the country. These floodplains, bogs and nature reserves catch and store water, as well as supporting large quantities of biodiversity. More information can be found here.

Emissions G4-EN15* Direct greenhouse gas (GHG) emissions

(Scope 1) AR 2016, Reducing CO₂ Emissions (pages 138-139) AR 2016, Reporting Basis and Criteria Non-Financial Indicators (page 148) Environmental Data Table Basis of preparation

G4-EN16 Indirect greenhouse gas (GHG) emissions (Scope 2)

AR 2016, Reducing CO₂ Emissions (pages 138-139) AR 2016, Reporting Basis and Criteria Non-Financial Indicators (page 148) Environmental Data Table Basis of preparation

G4-EN17 Other indirect greenhouse gas (GHG) emissions (Scope 3)

AR 2016, Reducing CO₂ Emissions (pages 138-139) AR 2016, Reporting Basis and Criteria Non-Financial Indicators (page 148) Basis of preparation

G4-EN18 Greenhouse gas (GHG) emissions intensity AR 2016, Reducing CO₂ Emissions (pages 138-139) AR 2016, Reporting Basis and Criteria Non-Financial Indicators (page 148) Environmental Data Table Basis of preparation

Global Reporting Initiative (GRI) table 4.0

Specific Standard Disclosures (continued)

All general and specific standard disclosures marked with * are material to HEINEKEN and therefore part of our GRI G4 “In accordance – Core” option. Other disclosures are additional and intended to provide the reader with a more complete understanding of our company and its sustainability impacts.

13

Profile disclosure Description Cross-Reference/Direct Answer

G4-EN19 Reduction of greenhouse gas (GHG) emissions AR 2016, Reducing CO₂ Emissions (pages 138-139) AR 2016, Reporting Basis and Criteria Non-Financial Indicators (page 148) Environmental Data Table Basis of preparation

G4-EN20 Emissions of ozone-depleting substances by weight

Actual levels are managed at local level, HEINEKEN considers this rate on a consolidated level no longer relevant.

G4-EN21 NOx, SOx, and other significant air emissions Actual levels are managed at local level, HEINEKEN considers this rate on a consolidated level no longer relevant.

In all cases, we follow local legislation regarding NOx, SOx and other air emissions. Although we do not have active programmes aimed at reducing these gases, we believe the best way to reduce them is by reducing energy consumption and using cleaner fuel types, including renewable energy resources. Information on our energy consumption can be found here.

Effluent and waste G4-EN22* Total water discharge by quality

and destination In 2016, effluent organic load discharged to surface water by our beverage production units was 15.6 ktons COD. Please see our Environmental Data Table for more information In 2016, across all beverage production units in scope, we discharged 26.8 million m³ into surface waters and discharged 22.2 million m³ to third-party wastewater treatment systems. Data is collected through the HEINEKEN Business Comparison system. This system includes detailed manuals on data reporting and automated data checks. For waste water there is the following additional procedure: HMESC 01.40.04.702 Effluent Discharge limits. More information can be found at the Environmental Data Table.

G4-EN23 Total weight of waste by type and disposal method

Environmental Data Table

G4-EN24 Total number and volume of significant spills No information on significant spills. Data is collected through the HEINEKEN Business Comparison system. For Environmental accidents and complaints there is the following additional procedure: HMESC: 01.40.01.407 Reporting Environmental & Safety Accidents and Complaints.

G4-EN25 Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention 2 Annex I, II, III, and VIII, and percentage of transported waste shipped internationally

Information not available.

G4-EN26 Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the organisation’s discharges of water and runoff

Information not available.

Products and services G4-EN27 Extent of impact mitigation of environmental

impacts of products and services AR 2016, Protecting Water Resources (pages 136-137) AR 2016, Reducing CO₂ Emissions (pages 138-139) See case studies Environmental Data Table

G4-EN28* Percentage of products sold and their packaging materials that are reclaimed by category

Reducing Co₂ Emissions> Our Carbon Footprint Circular Economy Reducing Co₂ Emissions> Reduce the Impacts of our Packaging

Global Reporting Initiative (GRI) table 4.0

Specific Standard Disclosures (continued)

All general and specific standard disclosures marked with * are material to HEINEKEN and therefore part of our GRI G4 “In accordance – Core” option. Other disclosures are additional and intended to provide the reader with a more complete understanding of our company and its sustainability impacts.

14

Profile disclosure Description Cross-Reference/Direct Answer

Compliance G4-EN29* Monetary value of significant fines and

total number of non-monetary sanctions for non-compliance with environmental laws and regulations

We found one significant fine related to discharge of wastewater effluent at our Brewery in Romania. The fine was EUR17,712. All fines were related to exceedance of effluent regulation as set out in the environmental permit. Data is collected through the HEINEKEN Business Comparison system. For environmental accidents and complaints there is the following additional procedure: HMESC: 01.40.01.407 Reporting Environmental & Safety Accidents and Complaints.

Transport G4-EN30* Significant environmental impacts of

transporting products and other goods and materials for the organisation’s operations, and transporting members of the workforce

AR 2016, Reducing CO₂ Emissions> Reduced Emissions from Distribution in Europe and the Americas (page 139) The environmental impacts of business travel and employee commuting are assumed to be negligible. Reducing Co₂ Emissions

Overall G4-EN31 Total environmental protection expenditures

and investments by type Information not available.

Supplier environmental assessment G4-EN32* Percentage of new suppliers that were

screened using environmental criteria All new suppliers receive our Supplier Code containing environmental criteria. Refusing to sign or failure to comply with our Supplier Code can lead to a termination of commercial relationship. Please see our Supplier Code for more information. Sourcing Sustainably

G4-EN33 Significant actual and potential negative environmental impacts in the supply chain and actions taken

Sourcing Sustainably

Environmental grievance mechanisms G4-EN34* Number of grievances about environmental

impacts filed, addressed, and resolved through formal grievance mechanisms

Information not available.

Social Labour practices and decent work Employment

G4-LA1 Total number and rates of new employee hires and employee turnover by age group, gender and region

This is managed at local level. Consolidated information is not available.

G4-LA2 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation

This is managed at local level. Consolidated information is not available. Employee benefits can vary per operating company. Some of the benefits that our employees enjoy are life insurance, healthcare, disability/invalidity coverage, parental leave, retirement provision and stock ownership.

G4-LA3 Return to work and retention rates after parental leave, by gender

Actual rates are managed and monitored at local level. HEINEKEN considers this rate on consolidated level not relevant.

Labour/Management relations G4-LA4 Minimum notice periods regarding

operational changes, including whether these are specified in collective agreements

The minimum number of weeks’ notice is determined at local level and varies per operating company. The number of weeks therefore ranges from 0 weeks in some operating companies to up to 26 weeks in others. Many operating companies (41) have a two to four weeks’ notice period. All notice periods are in line with or exceed the local legal requirement.

Global Reporting Initiative (GRI) table 4.0

Specific Standard Disclosures (continued)

All general and specific standard disclosures marked with * are material to HEINEKEN and therefore part of our GRI G4 “In accordance – Core” option. Other disclosures are additional and intended to provide the reader with a more complete understanding of our company and its sustainability impacts.

15

Profile disclosure Description Cross-Reference/Direct Answer

Occupational health and safety G4-LA5 Percentage of total workforce represented

in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programmes

In 59 (88%) of our operating companies, we have one or more formal Health and Safety Committees.

G4-LA6* Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number of work-related fatalities, by region and by gender

See Appendix Table G4-LA6 AR 2016, Promoting Health and Safety (page 143) AR 2016, Reporting Basis and Criteria Non-Financial Indicators (pages 146-150) Promoting Health and Safety

G4-LA7 Workers with high incidence or high risk of diseases related to their occupation

We offer training, counselling or prevention programmes to employees, their immediate family and/or other community members on health-related issues which can lead to serious diseases. We also offer counselling and treatment regarding serious diseases. We take a proactive approach to address the industry-related risk of harmful alcohol use. We have a risk mitigation programme, Cool@Work that has been designed as HEINEKEN’s alcohol information, intervention and support programme for all employees worldwide. The implementation of this programme is mandatory in every operating company.

G4-LA8 Health and safety topics covered in formal agreements with trade unions

This is managed at local level. Consolidated information is not available.

Training and education G4-LA9 Average hours of training per year per

employee by gender, and by employee category

See Appendix Table G4-LA9

G4-LA10 Programmes for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings

AR 2016, Chief Executive’s Statement (page 3) AR 2016, Our Business Priorities> Be Commercially Assertive (page 13) AR 2016, Risk Management> Management Capabilities (page 24) Our employees benefit from personal training, development and career progression aligned with their roles and aspirations. Our collective leadership capability is critical to driving HEINEKEN’s Strategy to Win. Our Global Leadership Development programmes are supported by the Leadership Competency framework and supplemented by the global e-learning offer at ONE2Learn. HEINEKEN established a risk management system, which includes specific risks such as: shortage of skilled staff, strengthening of the management talent pipeline, management development programmes and initiatives and implementation of a new People Strategy.

G4-LA11 Percentage of employees receiving regular performance and career development reviews, by gender and by employee category

Information not available.

Diversity and equal opportunity G4-LA12 Composition of governance bodies and

breakdown of employees per category according to gender, age group, minority group membership and other indicators of diversity

See Appendix Table G4-LA12 AR 2016, values and Behaviours> Diversity (page 145)

Global Reporting Initiative (GRI) table 4.0

Specific Standard Disclosures (continued)

All general and specific standard disclosures marked with * are material to HEINEKEN and therefore part of our GRI G4 “In accordance – Core” option. Other disclosures are additional and intended to provide the reader with a more complete understanding of our company and its sustainability impacts.

16

Profile disclosure Description Cross-Reference/Direct Answer

Equal remuneration for women and men G4-LA13 Ratio of basic salary and remuneration

of women to men by employee category, by significant locations of operation

Our policy is to remunerate women and men equally in all categories regardless of geographic location.

Supplier assessment and labour practices G4-LA14* Percentage of new suppliers that were

screened using labour practices criteria AR 2016, Sourcing Sustainably> Compliance with our Supplier Code Procedure (page 141) All new suppliers (100%) receive our Supplier Code containing labour practice criteria. Refusing to sign our Supplier Code can lead to a termination of the commercial relationship. Sourcing Sustainably

G4-LA15 Significant actual and potential negative impacts for labour practices in the supply chain and actions taken

AR 2016, Sourcing Sustainably> Compliance with our Supplier Code Procedure (page 141) AR 2016, Promoting Health and Safety (page 143) AR 2016, Values and Behaviours> Employees’ and Human Rights (page 145) Sourcing Sustainably Promoting Health & Safety Values & Behaviours

Labour practices grievance mechanisms G4-LA16* Number of grievances about labour practices

filed, addressed, and resolved through formal grievance mechanisms

AR 2016, Values and Behaviours (page 145) Code of Business Conduct

Human rights Investment

G4-HR1 Total number and percentage of significant investment agreements and contracts that include human rights clauses or that underwent human rights screening

HEINEKEN is committed to making a positive contribution to society through its global operations. Our Supplier Code applies to all suppliers from whom Heineken purchases. Click here for more details of our Supplier Code.

G4-HR2 Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained

We have an e-learning module on our Employees’ & Human Rights policy accessible for our employees through our intranet site (Heiport) Currently we don’t have this information available. We are in the process of developing our Human Rights Due Diligence process, which will be communicated and activated once it is ready. This will also be the basis for a revision of the training, most likely in 2017.

Non-discrimination G4-HR3* Total number of incidents of discrimination

and actions taken Through Speak Up, we received 27 cases in the category of discrimination and harassment, of which 10 were (partially) substantiated, 14 were unsubstantiated and three are still under investigation. For the 10 (partially) substantiated cases, corrective and preventative actions were taken where relevant and possible. Actions included process and control improvements, training and disciplinary measures.

Freedom of association and collective bargaining G4-HR4* Operations and suppliers identified in which

the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and measures taken to support these rights

Almost all operating companies have freedom of association and collective bargaining. This is part of Employees’ & Human Rights policy. One operating company reported their employees do not have the freedom to join the union of their choice but that they have an agreement with one union. One operating company reported that joining a union is compulsory and is determined by the category of the industry.

Global Reporting Initiative (GRI) table 4.0

Specific Standard Disclosures (continued)

All general and specific standard disclosures marked with * are material to HEINEKEN and therefore part of our GRI G4 “In accordance – Core” option. Other disclosures are additional and intended to provide the reader with a more complete understanding of our company and its sustainability impacts.

17

Profile disclosure Description Cross-Reference/Direct Answer

Child labour G4-HR5* Operations and suppliers identified as having

significant risk for incidents of child labour, and measures taken to contribute to the effective abolition of child labour

All of our operating companies stated that they respect the minimum working age in their countries. We are against any use of child labour within any part of our operations. Child labour is part of our Employees & Human Rights policy. HEINEKEN follows the ILO definition of the minimum age for admission to employment or work. This age shall not be less than the age of completion of compulsory schooling and in any case not be less than 15 years of age, except in some developing countries where it is 14 years of age. In case local laws set a higher age to define what is considered a child, HEINEKEN will abide by the local law. In our breweries, the minimum age for admission to work is 18, related to the fact that we are an alcohol producer. We started working with Shift, the leading centre of expertise on the UN Guiding Principles on Business and Human Rights. Shift is helping us understand expectations and implications of the due diligence process. Suppliers and geographical risk assessment is planned to be included in the Human Rights Due Diligence process.

Forced and compulsory labour G4-HR6* Operations and suppliers identified as having

significant risk for incidents of forced or compulsory labour, and measures to contribute to the elimination of all forms of forced or compulsory labour

HEINEKEN does not tolerate forced or compulsory labour. This is supported by our: Code of Business Conduct Employees’ & Human Rights Policy Supplier Code Policy Our Employees’ and Human Rights standards, including the standard on forced labour are included in The Supplier Code Procedure and therefore is part of our supplier risk analysis.

Security practices G4-HR7* Percentage of security personnel trained in

the organisation’s human rights policies or procedures that are relevant to operations

In 36 operating companies, we employ security personnel, either directly or through a third party. In 2016, 62% of all security personnel have received formal training in the organisation’s policies and/or procedures concerning human rights issues and their application to security.

Indigenous rights G4-HR8 Total number of incidents of violations

involving rights of indigenous people and actions taken

There is no reported incident of violation involving rights of indigenous people.

Assessment G4-HR9* Total number and percentage of operations

that have been subject to human rights reviews or impact assessments

AR 2016, Values and Behaviours> Employees’ and Human Rights (page 145) Values and behaviours

Supplier human rights assessment G4-HR10* Percentage of new suppliers that were

screened using human rights criteria AR 2016, Sourcing Sustainably> Compliance with our Supplier Code Procedure (page 141) Sourcing Sustainably All new suppliers receive our Supplier Code containing human rights criteria. Refusing to sign Our Supplier Code can lead to a termination of the commercial relationship. Human rights is part of the Supplier Code. Our significant suppliers are assessed/audited on compliance with the Supplier Code on human rights by Ecovadis.

G4-HR11 Significant actual and potential negative human rights impacts in the supply chain and actions taken

AR 2016, Values and Behaviours> Employees’ & Human Rights (page 145) Sourcing Sustainably

Global Reporting Initiative (GRI) table 4.0

Specific Standard Disclosures (continued)

All general and specific standard disclosures marked with * are material to HEINEKEN and therefore part of our GRI G4 “In accordance – Core” option. Other disclosures are additional and intended to provide the reader with a more complete understanding of our company and its sustainability impacts.

18

Profile disclosure Description Cross-Reference/Direct Answer

Human grievance mechanisms G4-HR12* Number of grievances about human rights

impacts filed, addressed, and resolved through formal grievance mechanisms

AR 2016, Values and Behaviours> Speak Up (page 145) Values and behaviours

Society

Local communities G4-SO1 Percentage of operations with implemented

local community engagement, impact assessments, and development programmes

AR 2016, Sourcing Sustainably> Source Agricultural Raw Materials in Africa and Middle East (page 140)

AR 2016, Growing with Communities (page 144) 54 operating companies published their own sustainability one

page “Message in a Bottle” in 2016; the local reports focus on Brewing a Better World areas and commitments. The Message in a Bottle booklet can be found here.

G4-SO2* Operations with significant actual or potential negative impacts on local communities

No significant potential or negative impacts reported.

Anti-corruption G4-SO3 Total number and percentage of operations

assessed for risks related to corruption and the significant risks identified

AR 2016, Risk Management (pages 21-27) Our risk assessment includes bribery and fraud, and is conducted via our internal audit process.

G4-SO4* Communication and training on anti-corruption policies and procedures

AR 2016, Values and Behaviours> Code of Business Conduct (page 145) Values and behaviours> Code of Business Conduct

G4-SO5 Confirmed incidents of corruption and actions taken

Values and behaviours

Public policy G4-SO6 Total value of political contributions

by country and recipient/beneficiary It is part of our Code of Business Conduct that our Company does not make contributions to politicians or political parties. In the USA it is customary for employees to give money to a political action committee (PAC) which is administrated by their employer. In our case, this PAC is called the Heineken Good Government Fund which acts fully in line with our Code and the rules issued by the Federal Election Committee. Click here for more information.

Anti-competitive behaviour G4-SO7* Total number of legal actions for anti-

competitive behaviour, anti-trust, and monopoly practices and their outcomes

AR 2016, Financial Statements> Note 32: “Contingencies” (page 120)

Compliance G4-SO8 Monetary value of significant fines and total

number of non-monetary sanctions for non-compliance with laws and regulations

AR 2016, Financial Statements> Note 32: “Contingencies” (page 120)

Supplier assessment for impacts on society G4-SO9* Percentage of new suppliers that were

screened using criteria for impacts on society All new suppliers receive Our Supplier Code containing impact on society criteria. Refusing to sign our Supplier Code can lead to a termination of the commercial relationship.

G4-SO10 Significant actual and potential negative impacts on society in the supply chain and actions taken

Sourcing Sustainably

Grievance mechanism for impacts on society G4-SO11* Number of grievances about impacts on

society filed, addressed, and resolved through formal grievance mechanisms

Values and behaviours

Global Reporting Initiative (GRI) table 4.0

Specific Standard Disclosures (continued)

All general and specific standard disclosures marked with * are material to HEINEKEN and therefore part of our GRI G4 “In accordance – Core” option. Other disclosures are additional and intended to provide the reader with a more complete understanding of our company and its sustainability impacts.

19

Profile disclosure Description Cross-Reference/Direct Answer

Product responsibility Customer health and safety

G4-PR1 Percentage of significant product and service categories for which health and safety impacts are assessed for improvement

Procedures and testing in place for R&D, innovation, renovation in packaging and systems. More than 90% of all Stock Keeping Units (SKUs) are covered by these procedures. Measured in global system, split in Hazard analysis and critical control points (HACCP) and non HACCP-related items.

G4-PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life-cycle, by type of outcomes

This is managed at local level. Consolidated information is not available.

G4-FP6* Percentage of total sales volume of consumer products, by product category, that are lowered in saturated fat, trans fats, sodium and added sugars

As a brewer, we consider products that are lowered in alcohol more relevant to our business. Our growing low and no-alcohol brands now account for approximately 6% of our global volume.

AR 2016, Advocating Responsible Consumption> Deliver Global Industry Commitments (page 142)

Product and service labelling G4-PR3* Type of product and service information

required by procedures, and percentage of significant products and services subject to such information requirements

AR 2016, Advocating Responsible Consumption> Ingredients and Nutrition Information on Labels (page 142) HEINEKEN provides its operating companies a labelling requirements standard. The standard describes the mandatory and voluntary labelling requirements of HEINEKEN company products, based on EU legislation and the HEINEKEN labelling policy. Local (legal) requirements of the country of sale must always be fully respected. Operating companies are responsible for the verification of, and compliance with the legislation of the country where their product is sold. Our product labels address social and environmental product information such as disposal instruction, country of origin declaration, indication of lot for traceability and warning on the consumption of alcohol. For all our beer brands in the EU, we provide ingredients and nutrition information on pack (implementation by end of 2017) The ‘Enjoy Heineken Responsibly’ logo and text is used on all our packaging worldwide. This is being audited by SGS through Retail Quality Audits. Due to local legislation, the logo is not used in France and not present on all packaging in South Korea.

G4-PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcomes

Information not available.

G4-PR5 Results of surveys measuring customer satisfaction

We have a global contract to measure customer satisfaction on modern trade (off-premise/retail) on a regular basis. Frequency of customer satisfaction measurement is determined per operating company based on commercial relevance.

Global Reporting Initiative (GRI) table 4.0

Specific Standard Disclosures (continued)

All general and specific standard disclosures marked with * are material to HEINEKEN and therefore part of our GRI G4 “In accordance – Core” option. Other disclosures are additional and intended to provide the reader with a more complete understanding of our company and its sustainability impacts.

20

Profile disclosure Description Cross-Reference/Direct Answer

Marketing communications G4-PR6 Sale of banned or disputed products AR 2016, Advocating Responsible Consumption (pages 141-142) Responsible Consumption All organisations have to work within the local laws and

regulations. In addition, all organisations have to adhere Rules on Responsible Commercial Communication.

G4-PR7* Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, by type of outcomes

Responsible Consumption

Customer privacy G4-PR8 Total number of substantiated complaints

regarding breaches of customer privacy and losses of customer data

Information not available.

Compliance G4-PR9 Monetary value of significant fines for

non-compliance with laws and regulations concerning the provision and use of products and services

Information not available.

Global Reporting Initiative (GRI) table 4.0

Disclosure of Management Approach

21

General disclosure of management approach

Why these matter:

How we manage: How we evaluate the management approach:

Results of the evaluation and related adjustments:

– AR 2016, From Barley to Bar (pages 6-7)

– Brewing a Better World

– Focus Areas

We measure progress on a continuous basis. The results of these measurements are reported to the Executive team that will take appropriate actions when necessary. We focus on six areas where our stakeholders and we believe we can make the biggest difference. Brewing a Better World is underpinned by our business values and behaviours. – AR 2016, From Barley to Bar

(pages 6-7) – Focus Areas – Governance

– Brewing a Better World – Focus Areas – Governance We track our performance against a number of recognised external benchmarks. – Benchmarks and achievements We maintain a constant dialogue with stakeholders about our sustainability strategy and actions. This keeps us focused and lets us know where they see an opportunity for us to do more. – Stakeholders – HEINEKEN Speak Up Policy – Working with Partners

– AR 2016, Chief Executive’s Statement (pages 2-3)

– AR 2016, From Barley to Bar (pages 6-7)

– Brewing a Better World – Focus Areas – Benchmarks and achievements – Stakeholders – Sustainable Development Goals

Global Reporting Initiative (GRI) table 4.0

Disclosure of Management Approach (continued)

22

Focus areas Our key materials aspects Related GRI aspects Reference

Protecting water resources

We manage the related aspects through our five key topics within the Protecting Water Resources section of Brewing a Better World. These key topics are: – Reducing water

consumption in our breweries

– Assessing our water impacts

– Significant water balancing in water-stressed areas

– Wastewater management

– Reducing water consumption in agriculture

Environmental – Water (EN8, EN9) – Effluents and

Waste (EN22)

Water

Why these matter: – AR 2016, From Barley to Bar (pages 6-7) – AR 2016, Risk Management> Supply Chain Continuity

(page 25) – AR 2016, Protecting Water Resources (pages 136-137) – Protecting Water Resources – Beverage Industry Environmental Roundtable (BIER)

Commitments on Climate Change How we manage: – AR 2016, Risk Management> Supply Chain Continuity

(page 25) – AR 2016, Protecting Water Resources (pages 136-137) – AR 2016, Reporting Basis and Criteria Non-Financial Indicators

(pages 146-150) – Protecting Water Resources How we evaluate the management approach: – AR 2016, Protecting Water Resources (page 136-137) – AR 2016, Reporting Basis and Criteria Non-Financial Indicators

(pages 146-150) – Defining our Priorities – Protecting water resources We monitor our environmental accidents and complaints: – See G4-EN22 and G4-EN29 Results of the evaluation and related adjustments: – AR 2016, Brewing a Better World (page 15) – AR 2016, Protecting Water Resources (page 136-137) – Protecting water resources

Effluents and Waste

Why these matter: – AR 2016, Protecting Water Resources> Wastewater

Management (page 137) – Protecting Water Resources> Responsible Discharge

of Brewery Effluent – Beverage Industry Environmental Roundtable (BIER)

Commitments on Climate Change How we evaluate the management approach: – AR 2016, Reporting Basis and Criteria Non-Financial Indicators

(pages 146-150) – See G4-EN22 and G4-EN29

Global Reporting Initiative (GRI) table 4.0

Disclosure of Management Approach (continued)

23

Focus areas Our key materials aspects Related GRI aspects Reference

Protecting water resources (continued)

We monitor our environmental accidents and complaints: – Protecting Water Resources> Responsible Discharge of Brewery

Effluent – Reducing CO2 Emission> Recycling in Production Results of the evaluation and related adjustments: – Protecting Water Resources> Responsible Discharge

of Brewery Effluent – Reducing CO2 Emissions> Recycling in Production

Reducing CO2 emissions

We manage the related aspects through four topics within Reducing CO2 Emissions. These topics are: – Reducing CO2

emissions in production

– Reducing CO2 emissions in distribution in Europe and the Americas

– Reducing CO2 emissions from fridges

– Waste and Compliance

Environmental – Energy (EN3) – Emissions (EN15) – Products and

Services (EN28) – Compliance

(EN29) – Transport (EN30

Why these matter: – AR 2016, Risk Management> Supply Chain Continuity

(page 25) – AR 2016, Reducing CO₂ Emissions (Pages 138-139) – Reducing CO₂ Emissions – HEINKEN Energy Policy How we manage: – AR 2016, Risk Management> Supply Chain Continuity

(page 25) – AR 2016, Risk Management> Non-Compliance (page 27) – Reducing CO₂ Emissions – HEINKEN Energy Policy How we evaluate the management approach: – AR 2016, Reducing CO₂ Emissions> Lower Emissions

in Production (page 138) – AR 2016, Reducing CO₂ Emissions>Reducing Emissions

from Distribution in Europe and the Americas (page 139) – AR 2016, Reducing CO₂ Emissions>Lower Emissions

in our Fridges (page 139) – Defining our Priorities – Reducing CO₂ Emissions We monitor our environmental accidents and complaints: We monitor our economic impacts through economic impact study. – Reducing CO₂ Emissions> Waste Recycling in Production Results of the evaluation and related adjustments: – AR 2016, Reducing CO₂ Emissions> Lower Emissions

in Production (page 138) – AR 2016, Reducing CO₂ Emissions>Reducing Emissions

from Distribution in Europe and the Americas (page 139) – Reducing CO₂ Emissions

Increasing focus on: – Circular Economy (Including Packaging)

Global Reporting Initiative (GRI) table 4.0

Disclosure of Management Approach (continued)

24

Focus areas Our key materials aspects Related GRI aspects Reference

Sourcing Sustainably

We manage the related aspects through our three topics within Sourcing Sustainably. These topics are: – Sustainable sourcing

of agricultural materials

– Local sourcing – Compliance with

our Supplier Code

Economic – Indirect economic

impacts (EC8) – Procurement

practices (EC9) – Procurement

practices (FP1) Environmental – Supplier

environmental assessment (EN32)

– Environmental grievance mechanisms (EN34)

Social – Labour practices

and decent work – Supplier

environmental assessment for labour practices (LA14)

– Labour practice grievance mechanisms (LA16)

Human rights – Supplier human

rights assessment (HR10)

– Human rights practice grievance mechanisms (HR12)

Society – Local communities

(SO2) – Supplier

assessment for impacts on society (SO9)

Why these matter: – AR 2016, From Barley to Bar (Pages 6-7) – AR 2016, Sourcing Sustainably (pages 140-141) – Sourcing Sustainably – Food Security

How we manage: – AR 2016, Risk Management> Supply Chain Continuity

(page 25) – AR 2016, Sourcing Sustainably> Compliance with our Supplier

Code (page 141) – AR 2016, Reporting Basis and Criteria Non-Financial Indicators

(pages 146-150) – Sourcing Sustainably – HEINEKEN Supplier Code – HEINEKEN Employees’ and Human Rights – HEINEKEN Speak Up Policy How we evaluate the management approach: We monitor our grievances through Speak Up and assess our suppliers through Supplier Code procedure – AR 2016, Risk Management> Supply Chain Continuity

(page 25) – AR 2016, Sourcing Sustainably (pages 140-141) – AR 2016, Values and Behaviours (page 145) – AR 2016, Reporting Basis and Criteria Non-Financial Indicators

(pages 146-150) – Defining our Priorities – Sourcing Sustainably Result of the evaluation and related adjustments: We consider that our management approach has been effective and we continue with our management approach to deliver our commitments. Some related adjustments are discussed in the following sections: – AR 2016, Sourcing Sustainably (pages 140-141) – AR 2016, Values and Behaviours (page 145) – Sourcing Sustainably – Values & Behaviours Sector specific requirement: procurement practices Our Approach on: GMO: Our policy states: For the Heineken® brand, we continue not to use any ingredients derived from genetically modified crops. In all other instances, we follow the relevant regulatory frameworks. Lower thresholds are applied in EU countries if stipulated by local regulatory requirements. In countries where regulatory frameworks do not exist, HEINEKEN adopts the prevailing EU standard. For more information, see the HEINEKEN Gene Technology Policy

Global Reporting Initiative (GRI) table 4.0

Disclosure of Management Approach (continued)

25

Focus areas Our key materials aspects Related GRI aspects Reference

Sourcing Sustainably (continued)

Traceability: All our production units, operating companies, regions and Global Supply Chain must comply with a Recipe Governance procedure. All supply chain quality standards are an integral part of contracts signed with suppliers and define, besides GM-aspects, all quality, hygiene, food safety, traceability requirements and characteristics of all raw materials and ingredients. Within the company quality assurance rules, all operating companies must only use approved materials from approved suppliers. Supplier code: Our suppliers must comply with HEINEKEN’s Supplier Code, which consists of three Sustainability pillars: 1. Integrity and business conduct 2. Human rights endorsing the values enshrined in the Universal

Declaration of Human Rights and the Core 3. Environment Environmental protection: Our Global Procurement standard states Environmental protection as our key principle when concluding any agreement for the procurement of goods or service for any of the HEINEKEN operating companies. It is also part of our Supplier Code.

Global Reporting Initiative (GRI) table 4.0

Disclosure of Management Approach (continued)

26

Focus areas Our key materials aspects Related GRI aspects Reference

Advocating responsible consumption

We manage these aspects through five topics within Advocating Responsible Consumption. These topics are: – Making responsible

consumption aspirational

– Building partnerships to address alcohol- related harm

– Progress on global industry commitments

– Advocating transparency and responsible marketing

– Create a taste for no-alcohol and low-alcohol brands

Social Product Responsibility – Customer health

and safety (PR2) – Product and service

labelling (PR3) – Marketing

communication (PR7)

Society – Grievance

mechanisms for impacts on society (SO11)

Why these matter: – AR 2016, From Barley to Bar (pages 6-7) – AR 2016, Risk Management> Regulatory Changes Related

to Alcohol (page 23) – AR 2016, Advocating Responsible Consumption

(pages 141-142) – Responsible Consumption – HEINEKEN Alcohol Policy

How we manage: – AR 2016, Advocating Responsible Consumption

(pages 141-142) – AR 2016, Reporting Basis and Criteria Non-Financial Indicators

(pages 146-150) – Responsible Consumption – Rules on Responsible Commercial Communication – HEINEKEN Code of Business Conduct – HEINEKEN Alcohol Policy

How we evaluate the management approach: We continue to make progress on the advocating responsible consumption. While the commitments have been achieved or partly achieved, the measurement of impacts remains a key development focus. – AR 2016, Advocating Responsible Consumption

(pages 141-142) – AR 2016, Reporting Basis and Criteria Non-Financial Indicators

(pages 146-150) – Responsible Consumption Results of the evaluation and related adjustments: – AR 2016, Chief Executive’s Statement (page 3) – AR 2016, Advocating Responsible Consumption

(pages 141-142) – Responsible Consumption

Global Reporting Initiative (GRI) table 4.0

Disclosure of Management Approach (continued)

27

Focus areas Our key materials aspects Related GRI aspects Reference

Advocating responsible consumption (continued)

Sector specific:

Product and Service Labelling:

Policies and practices on communication to consumer about ingredient and nutritional information beyond requirement – According to our HEINEKEN labelling policy an ingredient

declaration is mandatory for all our beer brands in the EU, as well as our international beer brands and their line extensions outside the EU, from January 1st 2017 onwards.

Related policies – Labelling requirements (HMESC 01.41.02.211) describes the

mandatory and voluntary requirements for labelling of HEINEKEN company products based on EU legislation. Operating companies which produce products for countries outside the European Union can use this standard as guidance document. The standard also covers lay out, allergen labelling, ingredient declaration, nutrition information, health claim, food safety and guidance on the calculation for nutritional declaration.

– Ingredient designation (HMESC: 01.41.02.212) provides a guidance on how an ingredient, additive, flavouring or processing aid should be labelled.

– Compliance Procedure Compliance with laws and regulations (HMESC 01.41.01.701)

– Global Commerce label guidelines for the international brands – HEINEKEN Gene Technology Policy

Marketing communication:

– Our Alcohol policy addresses our warning against drinking during pregnancy is based on the risk that alcohol poses to development of the unborn child. Our policy towards alcohol consumption by those under the legal drinking age takes into account social, health and legal considerations. We refer to Beer Institute Advertising and Marketing Code and ICC Framework for Responsible Marketing Communications of Alcohol in our Responsible Marketing Code. A new Responsible Marketing Pact from the World Federation of Advertisers came into force in 2015. Our Responsible Marketing Code is designed to be in line with the WFA Pact.

– HEINEKEN Responsible Marketing Code

Global Reporting Initiative (GRI) table 4.0

Disclosure of Management Approach (continued)

28

Focus areas Our key materials aspects Related GRI aspects Reference

Promoting Health & Safety

Health and Safety has always been an integral part of the HEINEKEN business. We report in these four topics: – Fatalities – Accidents and safety

performance – Improving safety – Healthcare and

wellbeing

Social Labour practices and decent work – Occupational

health and safety (LA6)

Why these matter: – AR 2016, From Barley to Bar (pages 6-7) – AR 2016, Risk Management> Safety, Health and Environment

(page 25) – AR 2016, Promoting Health and Safety (page 143) – Promoting Health & Safety – HEINEKEN Global Occupational Health and Safety Policy – HEINEKEN Alcohol Policy How we manage: – AR 2016, Reporting Basis and Criteria Non-Financial Indicators

(pages 146-150) – HEINEKEN Global Occupational Health and Safety Policy How we evaluate the management approach: – AR 2016, Risk Management> Safety, Health and Environment

(page 25) – AR 2016, Reporting Basis and Criteria Non-Financial Indicators

(pages 146-150) – Promoting Health & Safety Results of the evaluation and related adjustments: – AR 2016, Promoting Health and Safety (page 143) – Promoting Health & Safety

Growing with communities

Growing with communities underlines our ambition to have a positive impact in the communities where we live, work and sell our products. It includes: – Investing in our

communities – Creating economic

and social impact

Economic – Economic

performance (EC1) – Market presence

(EC6) – Indirect economic

impacts (EC8) Social Society – Local communities

(SO2)

Why these matter: – AR 2016, From Barley to Bar (pages 6-7) – AR 2016, Risk Management> Supply Chain Continuity

(page 25) – AR 2016, Sourcing Sustainably>Source Agricultural Raw

materials Locally in Africa and Middle East (page 140) – AR 2016, Growing with Communities (page 144) – Growing with Communities – Sourcing Sustainably> Local Sourcing How we manage: – AR 2016, Risk Management> Supply Chain Continuity

(page 25) – AR 2016, Growing with Communities (page 144) – AR 2016, Reporting Basis and Criteria Non-Financial Indicators

(pages 146-150) – Growing with Communities How we evaluate the management approach: – AR 2016, Risk Management> Supply Chain Continuity

(page 25) – Sourcing Sustainably> Local Sourcing – Growing with Communities

Global Reporting Initiative (GRI) table 4.0

Disclosure of Management Approach (continued)

29

Focus areas Our key materials aspects Related GRI aspects Reference

Growing with communities (continued)

Results of the evaluation and related adjustments: – AR 2016, Sourcing Sustainably>Source Agricultural Raw

materials Locally in Africa and Middle East (page 140) – AR 2016, Growing with Communities (page 144) – Sourcing Sustainably> Local Sourcing – Growing with Communities

Values and behaviours

Brewing a Better World is underpinned by our business values and behaviours: – Code of Business

Conduct – Employees’ and

Human Rights

Social Labour practices and decent work – Labour practice

grievance mechanisms (LA16)

Human rights – Non-discrimination

(HR3) – Freedom of

association and collective bargaining (HR4)

– Child Labour (HR5) – Forced or

compulsory labour (HR6)

– Security practices (HR7)

– Assessment (HR9) Society – Anti-corruption

(SO4)

Why these matter: – AR 2016, Risk Management> Supply Chain Continuity

(page 25) – AR 2016, Risk Management> Non-Compliance (page 27) – AR 2016, Values and Behaviours (page 145) – Values & Behaviours – The HEINEKEN Code of Business Conduct – Our Efforts How we manage: The HEINEKEN Governance, Risk and Compliance activities are an integral part of the HEINEKEN Business Framework:

– AR 2016, Risk Management> Supply Chain Continuity (page 25)

– AR 2016, Risk Management> Non-Compliance (page 27) – AR 2016, Reporting Basis and Criteria Non-Financial Indicators

(pages 146-150) – The HEINEKEN Code of Business Conduct – Our Efforts – HEINEKEN Code of Business Conduct – HEINEKEN Speak Up Policy – HEINEKEN Supplier Code – HEINEKEN Employees and Human Rights Policy How we evaluate the management approach: – AR 2016, Values and Behaviours (page 145) – Defining our Priorities – HEINEKEN Speak Up Policy – The HEINEKEN Code of Business Conduct – Our efforts Results of the evaluation and related adjustments: – AR 2016, Values and Behaviours (page 145) – Values & Behaviours

G4-10

Employees by contract type, employment type, gender and region

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Contract type Number of male employees Number of female employees Total

Permanent 50,686 13,100 63,786 Temporary 5,019 1,514 6,533 Total 55,705 14,614 70,319

Employment type Number of male employees Number of female employees Total

Full-time 55,248 13,558 68,806 Part-time 457 1,056 1,513 Total 55,705 14,614 70,319

Region Number of male employees Number of female employees Total

Europe 19,964 6,889 26,853 Americas 17,728 2,911 20,639 Africa, Middle East & Eastern Europe 11,601 2,603 14,204 Asia Pacific 6,412 2,211 8,623 Total 55,705 14,614 70,319

This refers to the total number of employees from the OPCOs in scope for the report and not for the whole of HEINEKEN. See the Appendix 3: List of operating companies in scope.

LA12

Employee breakdown

Breakdown by gender and category % Male Female

Senior management 83% 17% Mid-management 71% 29% Other employee 80% 20%

Home country Outside of home country

Senior management 63% 37%

This refers to the total number of employees from the OPCOs in scope for the report and not for the whole of HEINEKEN. See the Appendix 3: List of operating companies in scope.

LA6

# of Accidents breakdown by gender and region

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#Accidents breakdown by function and region

Europe Americas

Africa, Middle East & Eastern

Europe Global Asia Pacific Total

Commerce 74 84 42 1 33 234 Logistics and distribution 322 164 7 3 496 Production 66 21 26 2 15 130 Support 12 9 2 3 8 34 Total 474 278 77 6 59 894

#Accidents breakdown by function, gender and region

Europe Americas

Africa, Middle East & Eastern

Europe Global Asia Pacific Total

Female 31 25 9 3 16 84 Commerce 16 17 7 1 11 52 Logistics and distribution 8 3 1 0 12 Production 4 2 0 0 6 Support 3 3 1 2 5 14 Male 443 253 68 3 43 810 Commerce 58 67 35 22 182 Logistics and distribution 314 161 6 3 484 Production 62 19 26 2 15 124 Support 9 6 1 1 3 20 Total 474 278 77 6 59 894

#Accident case related to contractors

Europe Americas

Africa, Middle East & Eastern

Europe Global Asia Pacific Total

Female 5 3 3 1 5 17 Male 82 28 38 8 156 Total 87 31 41 1 13 173

This refers to the total number of employees from the OPCOs in scope for the report and not for the whole of HEINEKEN. See the Appendix 3: List of operating companies in scope.

LA9

Training hours

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Region Total number of training

hours for employees Average training hours/employee

Europe 492,247 20 Americas 389,525 19 Africa, Middle East & Eastern Europe 526,049 37 Asia Pacific 193,701 22 Total 1,604,194 23

This refers to the total number of employees from the OPCOs in scope for the report and not for the whole of HEINEKEN. See the Appendix 3: List of operating companies in scope.

Water consumption in production

33

EN8 – Water used per source

Water from absolute data (m3) 84,913,645 100% Groundwater 42,784,167 50% Surface water, including water from wetlands, rivers, lakes and oceans 11,717,156 14% Municipal water supplies or other water utilities 30,412,322 36% Wastewater quantity

54.7 Mm3 total amount of wastewater in million m3

Effluents discharge to surface water

Energy consumption in production

34

Waste recycling in production

35

Colours in graph refer to the ‘Waste Hierarchy’. The Waste Hierarchy gives top priority to preventing the creation of waste in the first place. When waste is created, it gives priority to preparing it for re-use, recycling, other recovery (such as energy recovery) and disposal (landfill) in descending order of environmental preference. 1 Total percentage may not add up to 100% due to rounding.

– In total, we produced 3,630,888 tonnes of waste and co-products in 2016. – The 3% of our residual products that were not recycled, were sent to landfill. This is a total of 120-ktonne waste, which we will continue

to reduce in the coming years.

Emissions from distribution

36

– In Europe and the Americas, we recorded a combined decrease of 7.7% on our emissions in distribution compared with our baseline year1.

– Emissions in Europe (including Russia and Belarus) went down 3.8% from 2015 and 13.2% compared to baseline, putting us on track to meet our commitment for the region. Poland, Netherlands and Serbia have already achieved the 2020 commitment of 20% reduction.

– Emissions in Americas (Mexico, USA and Brazil) went down 7.9% from 2015 and 8.7% compared to baseline, bringing us closer to our target than we had anticipated. We discovered some discrepancies in past data for Mexico and have adjusted the results accordingly: emissions from distribution in Mexico were actually 13.4% lower than we reported last year, and as Mexico improved in 2016 through several efforts and investments, this market reduced its emission intensity by 6.7% versus 2015, leading to a 4.9% reduction compared to baseline. USA has already achieved the 2020 commitment of 20% reduction.

Sustainable agriculture

17% In 2016, 17% of our main raw materials2 came from sustainable sources.

1 Baseline 2010/2011, scope is Europe and Americas, 24 of our largest operations: Belgium, Bulgaria, France, Ireland, Italy, Netherlands, Portugal, Spain, Switzerland, UK, Austria, Belarus, Croatia, Czech Republic, Greece, Hungary, Poland, Romania, Russia, Serbia, Slovakia, Brazil, Mexico, USA. Outbound transport under HEINEKEN control. Excluding Slovenia as this operation has not started its Logistic Programme in 2016.

2 For the first time, we looked across all our main raw materials – meaning sugar beet, sugar cane, rice, sorghum, wheat and maize were included in our reporting alongside barley, hops and apples.

Deloitte Assurance Report Note for the reader: this assurance report relates to additional non-financial indicators, as published in this GRI table on page 33-36. For the full overview of all non-financial indicators in scope of external assurance, please refer to the AR 2016 Basis of Preparation Non-Financial Indicators.

37

To: the Annual General Meeting and other stakeholders of Heineken N.V. Independent Auditor’s Report on Sustainability Data

Our conclusion We have reviewed a selection of sustainability data included in the accompanying Annual Report for the year ended 31 December 2016 (‘the sustainability data’) of Heineken N.V (‘the Company’), based in Amsterdam. Based on our review, nothing has come to our attention that causes us to believe that the sustainability data of the Company is not prepared in all material respects, in accordance with the internally applied Reporting Criteria. The objective of the review was to provide limited assurance on the sustainability data as included in 2016 online Global Reporting Initiative (GRI) table 4.0 Supplements section (page 33-36). The information in scope of this engagement needs to be read and understood in conjunction with the Reporting Basis and Criteria non-financial indicators as included in the Annual Report 2016 on page 146-150. We did not perform any assurance procedures on information for the years earlier than 2015. Basis for our conclusion We have performed our assurance engagement on the sustainability data in accordance with Dutch law, including Dutch Standard 3000 ‘Assurance engagements other than audits or reviews of historical financial information’. This assurance engagement is aimed at obtaining limited assurance. Our responsibilities under this standard are further described in the ‘Our responsibilities for the assurance engagement of the sustainability data’ section of our report. We are independent of the Company in accordance with the ‘Verordening inzake de onafhankelijkheid van accountants bij assuranceopdrachten’ (ViO) and other relevant independence requirements in The Netherlands. Furthermore we have complied with the ‘Verordening gedrags- en beroepsregels accountants’ (VGBA). We believe that the assurance evidence we have obtained is sufficient and appropriate to provide a basis for our conclusion. Responsibilities of the Executive Board and the Supervisory Board The Executive Board of the Company is responsible for the preparation of the sustainability data in accordance with the internally applied Reporting Criteria, including the identification of the intended users and the criteria being applicable for the purposes of the intended users. The Executive Board is also responsible for such internal control as it determines is necessary to enable the preparation of the sustainability data that is free from material misstatement, whether due to fraud or errors. The Supervisory Board is responsible for overseeing the Company’s reporting process. Our responsibilities for the assurance engagement of the sustainability data Our responsibility is to plan and perform the assurance assignment in a manner that allows us to obtain sufficient and appropriate review evidence for our conclusion. We apply the ‘Nadere voorschriften accountantskantoren ter zake van assurance opdrachten (RA/AA)’ and accordingly maintain a comprehensive system of quality control including documented policies and procedures regarding compliance with ethical requirements, professional standards and applicable legal and regulatory requirements. Misstatements can arise from fraud or errors and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of the sustainability data. The materiality affects the nature, timing and extent of our review procedures and the evaluation of the effect of identified misstatements on our conclusion.

Deloitte Assurance Report (continued)

38

This assurance engagement is aimed at obtaining limited assurance. The performed procedures by obtaining a limited level of assurance are aimed at determining the plausibility of information and are less extensive than those aimed at obtaining reasonable assurance in an assurance engagement. The performed procedures in this context consisted mainly of gathering information from officers of the Company and applying analytical procedures set out in relation to the sustainability data. The assurance obtained in assurance engagements aimed at obtaining limited assurance is therefore significantly lower than the assurance obtained in assurance engagements aimed at obtaining reasonable assurance. We have exercised professional judgement and have maintained professional scepticism throughout the assurance engagement, in accordance with the Dutch Standard 3000. Our assurance engagement included amongst others: – gaining knowledge and obtaining an understanding of the sustainability data and other circumstances regarding the engagement

including gaining knowledge regarding internal controls; – an analytical review of the data and trends submitted; – assessing the suitability of the Reporting Criteria. Deloitte Accountants B.V. J. Dalhuisen Amsterdam, 10 May 2017