getting staff involved in assessment at the university of connecticut libraries brinley franklin 17...
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Getting Staff Involved in Assessment at the University of Connecticut Libraries
Brinley Franklin17 August 2009
User Survey Results1996 - 2008
Encouraging Library Staff to “Own” the Results
• Shared the user survey data that demonstrated user satisfaction increased between 1996 – 2001, then leveled off
• Cross-tabulated LibQUAL results for each respondent affiliation (i.e., School of Education, School of Pharmacy, Psychology Department)
• Engaged ARL consultants to familiarize library staff with LibQUAL data, radar charts, and bar graphs
• Required each undergraduate education librarian and subject specialist librarian to submit metrics to the Libraries Strategic Planning Team to improve their individual area of responsibility
UConn Libraries Strategic PlanGoal 1: Actively support our undergraduates with
intellectually challenging and diverse resources
Metrics:
Increase perceived level of service quality ranking of “modern equipment that lets me easily access needed information” from 7.41 to 8.00 (LibQUAL+ IC 5)
Increase perceived level of service quality ranking of library website “enabling me to locate information on my own from 7.07 to 7.77 ((LibQUAL+ IC 2)
Increase perceived level of service quality ranking of “quiet space for individual activities” from 7.07 to 7.77 (LibQUAL+ LP 2)
Graduate and Professional Education
Goal 2: Enhance strategic graduate and professional programs through active library liaison engagement and resource support. Metrics:
Increase perceived level of service quality ranking of “modern equipment that lets me easily access needed information” from 7.41 to 8.00 (LibQUAL+ IC 5)
Increase perceived level of service quality ranking of library website “enabling me to locate information on my own from 7.07 to 7.77 ((LibQUAL+ IC 2)
Increase perceived level of service quality ranking of “quiet space for individual activities” from 7.07 to 7.77 (LibQUAL+ LP 2)
Research, Scholarship, and Creative Activity
Goal 3: Actively support faculty, student and staff research, scholarship and creative endeavors through quality instruction, liaison collaboration, collections, and information access.
Metrics:
Increase perceived level of service quality ranking of “print or electronic journal collections needed” from 7.21 to 7.5 (LibQUAL+ IC 8)
Increase perceived level of service quality ranking of “electronic information resources needed” from 7.21 to 7.5 (LibQUAL+
IC 4)
Getting Staff Involved in Assessment at the University of Connecticut Libraries
Questions?