George W. J. ShearerImproving Strategy • Implementing Technology • Impacting Delivery

Résumé

OBJECTIVE

Accomplished, versatile, and efficient educator, administrator, and manager, with over 25 years of success in leading employees to higher work quality and customers to stronger product confidence; seeking a leadership, vision-setting role to leverage experience in productivity and business growth.

SUMMARY OF QUALIFICATIONS

• Training Program Manager..........................................(12+ years)• Technical Trainer/Technical Writer.............................(12+ years)• Developer / Instructional Designer..............................(10+ years)• Product / Project Manager..........................................(10+ years)• Curriculum Planner......................................................(15+ years)• Andragogy / Adult Learning Consultant.......................(15+ years)• Collaboration Coach / Teamwork Mentor...................(15+ years)

WORK TOOLS

• Articulate Studio, Storyline; Adobe Captivate, Photoshop, TechSmith Camtasia, Snagit.• Microsoft Project, Visio, OneNote, Outlook, Lync; IBM Notes (formerly Lotus Notes)• Microsoft Office (Word, Excel, and PowerPoint); including advanced features and macros• Microsoft Databases (Access and SQL Server) and Oracle RDBMS; Queries and Reports• Microsoft Visual Basic (VB) and Visual Basic for Applications (VBA), JavaScript, XML, and HTML• ADDIE (Analyze, Design, Develop, Implement, Evaluate) / ISD (Instructional Systems Design)• Kirkpatrick’s Levels of Evaluation

RANGE OF EXPERIENCE

Accomplished in Training Delivery:

Adult Learning Theory, Technical Writing, Instructional Design, Storyboarding, Oral and Written Communication; Computer-Based, Web-Based, and Instructor-Led Training or Meeting Facilitation.

Proficient in Training Management:

Competency-Based Curriculum Development, Collaboration and Teamwork, Quality Control, Supervision of Trainers and Developers.

Effective in Project Management:

Budget, Materials, Time Management, Milestones, Logistics, Calendar, Risk Assessment, Risk Mitigation, Coordination, and Customer Support.

Qualified in Business Administration:

Payroll, Purchasing, Marketing, Managing Resources, Hiring, Training, Scheduling, and Mentoring; Senior Administrator, Manager, Consultant.

Experienced in Industry Sectors:

Change Management / Change Governance, Industrial Automation, Customer Relationship Management, Reporting / Data Warehousing / Database Design / Metrics, Medical Records, Software Customization / Programming / User Interface, and Institutes / Colleges / Universities.

G.W.J. SHEARER, p. 1

BUSINESS SKILLS

• Communicate clearly and effectively one-on-one, in small groups, and to large audiences.• Achieve or surpass job goals in collaboration with others, as well as working independently.• Highly effective in diverse work environments: private, corporate, technical, and academic.• Bilingual native speaker (English and Spanish: read, write, and speak fluently).• Expressive traits: Creative, Patient, Artistic, Cooperative, Animated, Engaging, and Friendly.• Structured traits: Detailed, Organized, Diligent, Confident, Dependable, and Responsible.

WORK EXPERIENCE

TalentBurst, Inc. - Natick, MA: 08/2015 - presentSales Training Analyst / Instructional Designer

• Review and revise existing training materials at Toyota Financial Services (TFS: Torrance, CA).• Develop new TFS dealership training solutions, using PowerPoint, Camtasia, and Storyline 2.

Southern California Edison - Rosemead, CA: 02/2010 - 09/2014Training Specialist / Instructional Designer

• Handled all the steps of processing training requests: intake, specification, design, development, delivery, evaluation, and revision (ADDIE). Used Kirkpatrick’s levels for evaluations.

• Used Articulate Studio and Storyline, and Adobe Captivate to develop CBTs for eLearning.• Used HTML, CSS, JavaScript, and Visual Basic for Applications to solve technical problems.• Project Manager for vendor training programs: budget, storyboard, logistics, and milestones.• Created new enterprise-wide plan using competency-based education to build employee skills.• Applied Lean Six Sigma principles to improve processes in Business Process Improvement team.• Taught classes, facilitated meetings, provided role-playing for leadership development.• Designed, built, and maintained a full Request-Tracking database to monitor all training work.

Zecco Trading, Inc. - Pasadena, CA: 04/2008 - 04/2009Training Manager

• Successfully built entire training program from the ground up for this start-up company that had no formal training for their Call Center customer service reps to pass state certification exams.

• Designed competency-based curricula, managed training materials, and set milestones. Tracked employee enrollment and progress. Responsible to hire, train, and review performance.

• Provided company-wide written communication, process improvement, and team motivation.

Serena Software, Inc. - San Mateo, CA: 11/2000 - 03/2008Engagement Consultant / Senior Product Education Specialist

• Development and delivery of proprietary software application training.• Extensive travel to provide customers with assessment, technical training, implementation

consulting, and configuration coding of change management and process control software.• Project Manager, implementation supervisor, leading curriculum design and technical writing.• Designed scripting and configuration solutions on Mainframe, UNIX, Windows, and Macintosh.

Moss Software, Inc. - Irvine, CA: 10/1999 - 08/2000Senior Technical Instructor

• Managed and delivered technical training on customizing our software using Visual Basic and other development tools and instructional design principles with a team of four employees.

• Provided ADDIE, technical writing, project management, and development collaboration.

G.W.J. SHEARER, p. 2

New Horizons Computer Learning Center, Inc. - Colton, CA: 05/1999 - 09/1999Training Manager

• Managed the training program: hiring, firing, employee development, coaching, scheduling, coordinating, logistics, budget, and time management. Taught MCSD programming courses.

• Responsible for all oral and written communication to, and supervision of, a team of 20 instructional staff, ensuring that the training program had sufficient resources available.

Royal Wholesale Electric - Vernon, CA: 12/1997 - 05/1999Product Manager

• Developed and delivered custom training (Rockwell), installation, and technical support.• Saved company over $1,000,000 in potentially-lost sales revenue for industrial automation.

New Horizons Computer Learning Center, Inc. - Anaheim, CA: 09/1994 - 12/1997Training Supervisor

• Interviewed, hired, trained, scheduled, and supervised instructors.• Designed training materials for courses in programming software, and in all the popular office

and home applications. Also managed the train-the-trainer and course customization programs.

Biola University - La Mirada, CA: 02/1986 - 08/1994Director of Academic Computing / Instructor

• Developed and implemented competency-based curriculum for the Undergraduate Math and Computer Science program. Taught various classes in the Undergraduate and Graduate schools.

• Designed and built new-student-tracking system (from initial contact to formal enrollment).• Developed software for university-wide budgeting of each department’s salaries and expenses.

Other Teaching and Training Experience: 09/1984 - 08/1994Teacher / Professor / Instructor / Trainer

• Taught in diverse contexts: K-12, Undergrad, Graduate, Adult Education, and Technical Training.• Los Angeles Unified School District (LAUSD): High School (Special Ed.) and adults (including ESL).• Pepperdine, Cal State Dominguez Hills, Cal State Fullerton, UC Riverside, DeVry: programming.

PRIOR CERTIFICATIONS

• MCSD - Microsoft Certified Solution Developer • CTT - Certified Technical Trainer• MCP - Microsoft Certified Professional • CIS - Certified Information Specialist• MCT - Microsoft Certified Trainer • RCI - Rockwell Certified Instructor

EDUCATION

Biola University - La Mirada, CA....................Master’s Degree Life Pacific College - San Dimas, CA...............Bachelor of Arts’ Degree Franklin High School - Los Angeles, CA..........Completed 2 difficult majors (Math, Science) by age 16.

G.W.J. SHEARER, p. 3