foster 101 training manual 2016 - dumb friends league · when picking up or dropping off your...

TRAINING MANUAL

FOSTER 101

TABLE OF CONTENTS

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Volunteer Policies and Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Animal-related Organizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Dumb Friends League Position Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Core Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Caring for People Who Care for Animals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Evaluating Animals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Safe Animal Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Reading an Animal’s Body Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Typical Foster Pets & How to Care for Them . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Foster-Friendly Home Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Understanding Developmental Stages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Cleaning Protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Supplies Provided by the Dumb Friends League . . . . . . . . . . . . . . . . . . . . . . . 16

Positive Reinforcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Clicker training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Recognizing Common Illnesses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Medical Emergencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

What is the next step? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Volunteer Schedules with Early Closures . . . . . . . . . . . . . . .Inside Back Cover

Locations & Hours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Outside Back Cover

1 Foster 101 Training Manual

WELCOMEThis manual will help you understand how the Dumb Friends League fits into the animal welfare movement and how you can fit within this organization. This is just the beginning, however. You’ll continue to learn more each day and will have many opportunities for additional training and continuing education .

INTRODUCTIONFoster 101 Volunteer InformationQuebec Street Shelter When picking up or dropping off your foster pet, please enter through the foster door.

Buddy Center Shelter When picking up or dropping off your foster pet, please go to the adoption desk in the lobby and notify a staff member .

Volunteer Website y Volunteer Services department schedules and foster training manuals can be viewed on our volunteer

website at ddfl.org/vol-login. You may also visit this site from our main site, ddfl.org, under the Volunteer tab, then Current Volunteers .

y Your username is your email address.

y Your password is the last 7 digits of your home phone number.

VOLUNTEER POLICIES AND PROCEDURESVolunteers are an integral and important part of the Dumb Friends League. Your service to the animals and to the organization is invaluable. Over the years, the employees and the community have become familiar with the work of our volunteers and depend on their assistance to keep our programs viable . In order to work well with employees and to promote our shelters in the best possible manner, we ask that you adhere to the following policies and procedures:

1 . Responsibilities and Dedication

y Animals are to be treated kindly, gently and professionally.

y Volunteers must support our policies inside and outside the organization .

2 . Professional Attitude

y Volunteers are asked to take their commitment seriously .

y Volunteers agree to conduct themselves in a professional manner with the animals, fellow volunteers and the public .

It is very important that all volunteer time is recorded. We report these hours every year in our annual report, as well as using the totals for grant proposals. Foster parents receive 1 hour per day, per animal in the home.

The Dumb Friends League is closed on Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas and New Year’s Day. Pick-up or drop-off appointments cannot be made on these days—see emergency Foster department number should it be an emergency .

3 . Volunteer Benefits

y The VIP Update is a quarterly newsletter for volunteer staff and paid staff.

y Pet Tales is a quarterly magazine that is sent to donors and friends of the Dumb Friends League .

y One employee/volunteer recognition event is held each year .

y In-service workshops, seminars and training sessions are available for volunteers to learn new skills. These classes are advertised in the VIP Update .

Foster 101 Training Manual 2

y Discounts in the Sit … Stay … Shops (you need a volunteer name tag to receive these discounts):

* 30% off store items* 15% off pet food

y Supplemental excess insurance is provided .

4 . Accidents and Injuries: Any accident or injury occurring due to a foster pet must be reported to a foster coordinator immediately. Bites are considered an injury and should not be treated lightly. All injuries—including slips, trips, falls, bumping your head on a kennel, scratches that break the skin, etc.—must be reported .

y Health Department Regulations: 25-4-601 et seq. The state health regulations require that all animals that bite a person be quarantined for a period of 10 days. An animal that is bitten by a known rabid animal is also subject to quarantine procedures. All dogs are required to be vaccinated annually for rabies by a licensed veterinarian. Animals in most jurisdictions are not permitted to run at large . These regulations are generally enforced by the animal control agency of the jurisdiction, but the Dumb Friends League may be required to quarantine an animal. In addition, cities and counties may enact other animal control regulations or zoning regulations that pertain to numbers and types of animals permitted within the jurisdiction.If you have not had a tetanus shot in the last six years and you will be working directly with the animals, we recommend that you discuss this with your physician . We encourage all volunteers who receive a bite that breaks the skin (especially a bite from a cat) to seek medical attention .

5 . Smoking: To ensure we are providing the healthiest environment for our foster pets, we ask that you do not smoke around them. If you are a smoker and smoke in your home, we just ask that the pets are in a different room during that time .

Research shows that:

y Young pets are very sensitive to the effects of smoke.

y Cats that live with smokers are twice as likely to develop feline lymphoma .

y Pets whose owners smoke are twice as likely to get cancer .

y Dogs that are exposed to tobacco smoke are more likely to get nose and lung cancer .

6 . Visitors: You may take guests on tours of the shelters’ public areas during business hours. If you would like to bring a guest for a behind-the-scenes tour where the public is not permitted, please contact Volunteer Services to get a list of scheduled tour times . Self-guided tours of private areas are not approved for security reasons .

7 . Media Procedures: All media information goes through the Communications department (media including anything that will be printed, broadcast or televised about the Dumb Friends League). We welcome any media contacts or story ideas you may have and ask that you direct them to the public relations manager at (303) 751-5772, Ext. 7081.

8 . Tax Deductions: A number of tax benefits are available for volunteers under the general charitable contribution deduction of the Internal Revenue Code . The Internal Revenue Service explains this by noting that volunteers can deduct “unreimbursed expenditures made incident to rendition of services to a qualifying organization.” Translated, that means that a volunteer may deduct out-of-pocket expenses incurred while doing volunteer work for certain groups approved by the Internal Revenue Service . The Dumb Friends League is an approved organization . Out-of-pocket expenses and mileage (to and from work included) are tax deductible if you itemize .

y For complete information, obtain Publication 526 from the IRS.

y If you have additional questions, please contact your tax advisor.

y You can obtain a copy of your volunteer time from the Volunteer Services department.

y The IRS now allows foster parents to deduct unreimbursed out-of-pocket expenses related to fostering an animal (not including what is provided by the Dumb Friends League). If you have specific questions, please contact your tax advisor .


9 . Resignation

y We ask that you give at least two weeks’ notice if possible .

y An exit evaluation will be emailed to you upon your resignation .

10 . Inclement Weather: When the weather is questionable and a delayed opening, early closure or complete closure at any of our shelters may be necessary:

y If the shelters close due to severe weather conditions, it may also be announced on the following radio stations: KOA 850 AM, KHOW 630 AM, KISS 95.7 FM, KTCL 93.3 FM, KBCO 97.3 FM and The Fox 103.5 FM, and on local TV news programs.

11 . Tornado or Severe Weather Procedure: In the event of a sighting, emergency sirens, or if a warning is issued for the immediate area, staff need to take appropriate action.

Tornado watches and warnings may be broadcast on television or radio:

y Any staff member who hears a tornado warning for the immediate area or the emergency sirens must immediately inform a manager or supervisor, who will then advise a vice president or Manager on duty.

y The vice president or manager will make an announcement over the paging system directing staff and patrons to the designated safe areas . At the Quebec shelter the west obedience room is the designated area; at the Buddy Center the designated area is an internal bathroom .

y Each department manager/supervisor is responsible for ensuring that all staff and patrons are out of their areas .

y The vice president or manager on duty will release patrons and staff once the weather service warning has expired or the sirens sound all clear .

12 . Adoption Agreement

y We require that volunteers wait a period of at least 30 days before adopting an animal .

y If a volunteer is under age 18, a legal guardian must approve and process the adoption.

y If you want to adopt an animal, an adoption counselor will verify that you have been here more than 30 days .

y Volunteers and paid staff go through the same adoption process. Staff and volunteers pay $10 for adult cats and dogs over 1 year and $50 for kittens and puppies—smams are free.

13 . Fire Procedure

y Fire extinguishers and exits are located throughout the buildings . It is each person’s responsibility to know these locations .

y If you see a fire and, in your judgment, it can be safely extinguished, calmly and quickly use the fire extinguisher. Remember to use P.A.S.S.—Pull, Aim, Squeeze, Sweep. Notify your supervisor of this occurrence immediately .

y If you determine the fire cannot be safely extinguished, contact your supervisor immediately.

y When you hear the fire alarm, remain calm, stop what you are doing, leave all animals in kennels or visiting rooms, close all doors and windows, and leave your work area, directing patrons to accompany you. Proceed to the parking lot and wait for all-clear from the fire department.

14 . PACFA Inspections: Colorado’s Pet Animal Care Facilities Act (PACFA) requires that all foster parents undergo annual home inspections in order to foster pets . PACFA also has the right to inspect a foster parent’s home at any time .

Volunteers are to use these policies and procedures as guidelines. Please contact the Volunteer Services manager if you have any questions.


ANIMAL-RELATED ORGANIZATIONSAnimal ExploitationGroupsGroups advocating or conducting activities that are illegal (for the most part) in this country. Most of these were not prohibited in the past and still may not be in other countries and cultures . Most involve the pain or death of animals purely for the entertainment of the spectators .

y Bullfighting

y Dogfighting

y Cockfighting

y Live pigeon target shoots

y Rattlesnake roundups

y Prairie dog shoots

y Trapping and hunting using methods such as dogs to bait foxes or bears

Philosophy“Animals were put here for our use or abuse. They are our absolute property. They don’t perceive pain as we do, and even if they could, it doesn’t matter.”

“The ends justify the means. We have a right to have fun and do whatever we want with and to animals, even if it means breaking the rules or the law .”

Characteristics y Eventual and/or inevitable suffering or death of an animal is unimportant.

y Break present laws in order to continue practicing the “sport .”

Animal UseGroupsAssociations representing certain industries, such as commercial pet breeders, laboratory animal researchers, livestock producers, game farmers, circuses, and horse and dog racing. To ensure minimal animal abuse and to be fair, all groups have rules by which their “sports” or hobbies are conducted. Some are regulated by law. The trend is for rules to become more stringent and for there to be more censure for those people not abiding by them .

Philosophy“Animals are here for our use, but we must be responsible about them. We should attempt to spare them pain and suffering, if possible.”

CharacteristicsAt best, hobby and sport breeders breed carefully for the best genetic and health potential. They choose responsible owners and will take back offspring if the home doesn’t work out. At the other end of the spectrum, they breed to support an expensive hobby or to make “easy” money by becoming a backyard breeder .

Animal ControlGroupsMunicipal and county animal control agencies; state and federal wildlife, livestock, disease control and other regulatory agencies. The U.S. Department of Agriculture (USDA), which is the enforcement agent for the federal Animal Welfare Act; state, regional and national animal control organizations and federations. Many groups are in favor of more regulations, if sensible, and funds are provided for enforcement.


Philosophy“We’re here to enforce the laws, ordinances and regulations agreed to by our lawmakers.”

Characteristics y May choose to adopt many or all of the principles used by animal welfare shelters and programs .

y May provide animals for research .

y Advocate requiring spay/neuter .

y Required to destroy surplus animals .

Animal WelfareGroupsNational groups working for all animals, or for specific species or issues. State and regional federations of humane societies. Independent local humane societies, SPCAs, animal welfare leagues and animal rescue groups . The Dumb Friends League is an animal welfare organization .

Philosophy“People should treat each animal as kindly as possible; they should be required to do so. If they can’t or won’t, we have a duty to look after suffering and homeless animals.”

Characteristics y Those with shelters cannot be too far ahead of local values systems, as they are dependent on the public for

operating funds . Hunters and rodeo fans are often valuable supporters of animal welfare organizations .

y Local animal welfare organizations may contract with governments to conduct animal control programs and/or house impounded animals . They may have more stringent adoption requirements and may keep animals longer if they have space . Some humane societies also contract with municipalities as animal control centers .

y Will not provide animals for research .

y Require spaying and neutering .

y Willing to euthanize surplus pets rather than let them suffer.

Animal RightsGroupsNational and local animal rights groups. Anti-vivisection societies; private, nonprofit organizations with or without shelters . Home-based “save-a-life” rescue groups and animal old-age homes . Any local or national group devoted to saving something they would not consider killing under any circumstance . Divided between regulationists willing to work for the regulation of activities, such as rodeo or research, and abolitionists calling for the total ban of regulations .

Philosophy“Animals have intrinsic rights that should be guaranteed just as human rights are. These rights include not being killed, eaten, used for sport or research, or abused in any way.”

Characteristics y Some local groups without shelters may espouse the more liberal causes and speak out against rodeos,

factory farming, hunting, trapping and the use of animals in research.

y Generally, members do not hunt or patronize entertainment events or sporting events that involve animals. Some are willing to forgo meat, eggs and milk products, fur, leather, cosmetics and other products that are the result of medical research or production involving animals .

y Some would say pet animals have a right to breed . Most would require spaying and neutering .

y Unwilling to sanction any taking of life .


Animal LiberationGroupsThose openly calling for animal liberation .

Philosophy“Animals should not be forced to work or produce for our benefit in any way. We should try to eliminate all types of animal use and abuse .”

Characteristics y May feel that animal liberation can be accomplished only by a complete restructuring of society’s economic

base and property rights .

y Some call themselves “activists” and may condone or encourage illegal methods, civil disobedience or violence .

y Some won’t keep pets at all, considering it a form of enslavement.

Metro Denver Animal Welfare Alliance (MDAWA)mdawalliance.orgThe Metro Denver Animal Welfare Alliance was formed in 2000 by public and private animal service providers, including the Dumb Friends League, in order to better assist pets and people and to reach a common goal and increase the number of animals adopted and reunited at shelters throughout the community . The power of collaboration—working together on a shared vision—is making a difference for the animals in our community.

Member AgenciesAdams County Animal Shelter/Adoption CenterAll Breed Rescue NetworkAngels with PawsAnimal Assistance FoundationAurora Animal ShelterCat Care SocietyColorado Association of Certified Veterinary TechniciansColorado Federation of Animal Welfare AgenciesColorado Helping Hands FoundationPetAid Animal HospitalDenver Area Veterinary Medical SocietyDenver Animal ShelterDumb Friends LeagueDumb Friends League Buddy CenterFoothills Animal ShelterFreedom Service DogsThe Gabriel FoundationHumane Society of Boulder ValleyHumane Society of the South Platte ValleyIntermountain Humane SocietyNikeno’s Second ChancesThe Feline Fix/Divine FelineAnimal Haus


DUMB FRIENDS LEAGUE POSITION STATEMENTSThe Dumb Friends League believes that dog breeding should be left to the “professional breeder” who has made a lifetime commitment to the well-being and improvement of one breed or possibly two breeds .

The Dumb Friends League was founded in 1910 by Florence Turner and Jean Gower because of their concern for the welfare of homeless pets in the metropolitan Denver area .

The Dumb Friends League believes that animal care and control agencies should institute adoption programs that focus on placing pets with responsible owners who will provide a permanent home . All adoption programs should require animals to be spayed/neutered .

The Dumb Friends League is opposed to animal contests and entertainment events that cause neglect, abuse or exploitation of animals—such as animal fighting, dog racing, horse racing and greased-pig contests—because the welfare of the animals is not a priority. These events have a desensitizing effect, causing people to be unsympathetic to animal suffering and condoning animal abuse as an acceptable form of entertainment.

The Dumb Friends League opposes the practice of giving away live animals for raffle, lottery, promotional incentives or means of chance . The Dumb Friends League believes that such giveaways produce a situation in which there is no knowledge or control of the people who will receive the animal, the conditions under which the animal will live or the intended use of the animal .

The Dumb Friends League opposes the use of animals in circuses because of the neglect and cruelty inherent in their treatment and training, and the risk to public safety that their use poses.

The Dumb Friends League opposes rodeos because they inflict injury, pain, fear or possible death upon participating animals. Animals may respond violently to the use of electric prods, spurs, flank straps and other rodeo tack .

The Dumb Friends League is opposed to legislation aimed at banning ownership of dogs based solely on their breed for a number of reasons. While breed is one factor that contributes to a dog’s temperament, it alone cannot be used to predict whether a dog may pose a danger to our community .

The Dumb Friends League encourages a properly developed and administered dog/cat licensing program that will assist communities in controlling stray animals . The Dumb Friends League encourages the use of properly constructed, sized and identification-tagged collars to ensure the safety of the pet.

The Dumb Friends League opposes any form of elective, cosmetic or other unnecessary surgical procedures that are painful, stressful or restrictive to the function of a body part when performed for the benefit of the animal owner, not the animal. Examples of cosmetic/elective surgeries are declawing, debarking, defanging, ear cropping and tail docking .

The Dumb Friends League believes that pet shops and related industries are directly responsible for pet overpopulation and animal suffering. These industries exploit the novelty appeal of various animals at the expense of their well-being . They often encourage impulse purchases without ensuring that the buyer is well equipped and knowledgeable enough to provide proper and humane care .

CORE VALUES y We hold central the compassionate care and treatment of all animals .

y We are committed to a high standard of people care, both internally and externally, because people are the key to fulfilling our mission.

y We value collaboration and strategic partnerships as they provide a means to further our mission .

y We provide leadership within our industry and our community to remain forward focused and adaptable in order to meet the ever-changing needs of the people and animals we serve .

y We believe in being good stewards of our organization’s human resources, financial assets and our reputation in the communities we serve .


y We have pride in our integrity and hold ourselves to high standards regarding fiscal responsibility and accountability to our community .

y We believe that education and advocacy are among our greatest tools for promoting the humane treatment of animals and enhancing the human-animal bond .

y We actively pursue excellence in everything we do .

CARING FOR PEOPLE WHO CARE FOR ANIMALSPeople Care is one of our Core Values: we are committed to a high standard of people care, both internally and externally, because people are the key to fulfilling our mission. At the Dumb Friends League we are part of something larger than ourselves. People—our staff, volunteers, patrons, donors, the community—bring about positive outcomes for the animals and improve their well-being . Our commitment to a high standard of people care starts with respectful interactions and being mindful of everyone we encounter in our work .

As individuals, we each commit to provide the same appreciation, respect, compassion, and value to each person we encounter as we do the animals we help every day.

Dogs don’t miss an opportunity to greet another with an enthusiastic, wagging tail. y We acknowledge everyone we encounter with a friendly greeting

y “Thank you” is a phrase we use genuinely and often

y We are receptive and approachable—our colleagues are not an interruption of our work as we are all working towards the same goal

Cats are all ears and responsive to those around them. y When faced with challenges we are encouraging and considerate

y We listen to understand one another’s ideas, needs, and feedback

y Talking can create amazing results—laughter, humor, and having fun are also important

Horses use teamwork, helping others carry the load. y We work as a team - whether 2 or 200—to accomplish our collective goals

y Collaboration and cooperation create lasting partnerships

y We step up when someone needs help—lending a hand, our skills, or emotional support

y We are not afraid to ask for help whenever needed

Guinea pigs find a little “nudge” is often the solution. y We take responsibility for our actions and words

y We deliver on the commitments we make to each other

y Be proactive – we address concerns directly with others and actively work together to resolve issues

y We refrain from taking things personally—feelings aren’t right or wrong, they just are

y We rise above gossip and only talk about others in a positive light, encouraging others to do the same

ALL creatures are as different as they are similar. y We honor and embrace the unique talents and perspectives each person brings to our team

y Keeping an open mind enables us to embrace new possibilities

y Together we contribute to the League’s success - each person’s role has equal value, regardless of title, location, department, or function

With compassion and positive intent, we hold ourselves and each other accountable to the above behaviors, to nurture a caring and productive work environment for everyone.

We are united in our dedication to the welfare of animals and the people that care for them!


EVALUATING ANIMALSOpen AdmissionThe Dumb Friends League welcomes every animal in need. We turn no animals away. We are defined as an “open admission” shelter .

There are other organizations that call themselves “no kill” shelters, but we find the term misleading. These organizations are more accurately defined as “limited admission” shelters, because, generally speaking, they have to restrict the number of animals they take in . They may turn away those that aren’t healthy or behaviorally sound. To operate successfully, they have to limit their intake to animals that can be adopted quickly.

As an open-admission shelter, we take in ill and injured animals and those that are not immediate candidates for adoption. We receive pets that are no longer wanted and pets from people who can no longer care for them, as well as stray animals .

We work hard to give second chances to every healthy or rehabilitatable animal, and we do a very good job.

Asilomar AccordsWhen evaluating animals, the Dumb Friends League follows the guidelines of the Asilomar Accords (asilomaraccords .org/):

In order to facilitate the data-collection process and assure consistent reporting across agencies, the following definitions have been developed. The Asilomar participants hope that these definitions are applied as a standard for categorizing dogs and cats in each organization. The definitions, however, are not meant to define the outcome for each animal entrusted to our care .

Healthy (H/H): The term “healthy” means and includes all dogs and cats 8 weeks of age or older that, at or subsequent to the time the animal is taken into possession, have manifested no sign of a behavioral or temperamental characteristic that could pose a health or safety risk or otherwise make the animal unsuitable for placement as a pet, and have manifested no sign of disease, injury, a congenital or hereditary condition that adversely affects the health of the animal or that is likely to adversely affect the animal’s health in the future.

Treatable (T/M and T/R): The term “treatable” means and includes all dogs and cats who are “rehabilitatable” and all dogs and cats who are “manageable .”

y Rehabilitatable (T/R): The term “rehabilitatable” means and includes all dogs and cats who are not “healthy,” but who are likely to become “healthy,” if given medical, foster, behavioral or other care equivalent to the care typically provided to pets by reasonable and caring pet owners/guardians in the community .

y Manageable (T/M): The term “manageable” means and includes all dogs and cats who are not “healthy” and who are not likely to become “healthy,” regardless of the care provided; but who would likely maintain a satisfactory quality of life, if given medical, foster, behavioral or other care, including long-term care, equivalent to the care typically provided to pets by reasonable and caring owners/guardians in the community; provided, however, that the term “manageable” does not include any dog or cat who is determined to pose a significant risk to human health or safety or to the health or safety of other animals.

y Unhealthy and Untreatable (U/U): The term “unhealthy and untreatable” means and includes all dogs and cats who, at or subsequent to the time they are taken into possession,

1 . Have a behavioral or temperamental characteristic that poses a health or safety risk or otherwise makes the animal unsuitable for placement as a pet, and are not likely to become “healthy” or “treatable” even if provided the care typically provided to pets by reasonable and caring pet owners/guardians in the community; or

2 . Are suffering from a disease, injury, or congenital or hereditary condition that adversely affects the animal’s health or is likely to adversely affect the animal’s health in the future, and are not likely to become “healthy” or “treatable” even if provided the care typically provided to pets by reasonable and caring pet owners/guardians in the community; or


3 . Are under the age of 8 weeks and are not likely to become “healthy”

4 . or “treatable,” even if provided the care typically provided to pets by reasonable and caring pet owners/guardians in the community.

EuthanasiaMillions of dogs and cats are brought to public and private animal shelters annually because they are unwanted, lost or abandoned. We receive an average of 56 animals on a daily basis, seven days a week.

We sincerely wish that every animal that comes to us could be adopted to a caring, responsible home; however, because of the number of unwanted animals in our community, even our healthy and treatable pets sometimes must be euthanized . This is not a decision we make lightly . It occurs only when we have exhausted all reasonable alternatives .

The League does not keep all of the animals until they find a home because we consider quality of life to be paramount. We do not believe indefinite cage confinement or indiscriminate placement is in the best interest of our companion-animal friends .

Euthanizing these animals is detested by humanitarians, humane societies and the public officials in charge of animal control programs. However, it is necessary until pet owners become more responsible in all aspects of pet ownership, including spaying or neutering.

Euthanasia means “good death .” The very least that can be done for unwanted animals is to put them to death gently and painlessly without causing them fear or stress. At the League, euthanasia of animals is approached with the greatest care and is performed by staff members who have been trained and certified by a League veterinarian who is licensed with the State of Colorado .

The method of euthanasia used is an injection of an overdose of sodium pentobarbital, which is an effective and humane euthanasia agent for mammals, birds and reptiles.

Making a decision to euthanize an animal is never easy . It’s normal to feel anxious about the decision . Decisions regarding some animals are more clear than others; for many animals, it is clear whether they are likely to make good companion animals and should be put up for adoption. For other animals, however, the decisions will be more difficult, and there may be differences of opinion among staff members.

Animals may display behavior patterns or have physical conditions that would make it difficult to care for them either here at the shelter or in a home environment . Animals may also display behaviors that could make them potentially dangerous to people or to other animals. Sometimes it may not be in the best interest of the animal, potential adopters or the League to make an animal available for adoption .

We recognize that there may be instances in which staff members and volunteers wish to offer further information about an animal or investigate alternatives (e.g., foster care, breed rescue, etc.) for an animal who has been marked for euthanasia. When th is situation arises, the following steps are to be taken:

1 . The staff person with the concern should contact the supervisor of the person who marked the animal for euthanasia .

2 . The supervisor will then determine the proper course of action .

A . The supervisor may ask the evaluator what he/she observed and report back to the staff member .

B . Depending on the situation, the supervisor may also facilitate a discussion between the two staff members .

C . The supervisor may simply confirm the initial decision .Discussions between the evaluator and the staff person with the concerns regarding the mark should be conducted in a professional, respectful manner. Euthanasia is an emotional issue for everyone involved and when requesting more information about why an animal has been marked, it is important to ask questions, not make accusations or dispute what another person has observed . League evaluators are willing to share what information they have used in making their decisions, as long as they are approached in a courteous manner.

We are all here for the same reason: to save as many animals as we possibly can, within the framework of what is best for each one and best for our community .


SAFE ANIMAL HANDLINGVery few of us have experience handling animals beyond our own pets . It is important to remember that foster pets are not your own and may be under many different stressors in a new environment. Always remember:

When In Doubt, Don’t!List five stressors you can think of in a shelter environment:

1 . ______________________________________________________________________________________

2 . ______________________________________________________________________________________

3 . ______________________________________________________________________________________

4 . ______________________________________________________________________________________

5 . ______________________________________________________________________________________

READING AN ANIMAL’S BODY LANGUAGECats and dogs use body language to let us know how they are feeling and what their intentions are . The body language we use as humans has different meanings to the animals we care for.

The ability to read and understand animal body postures is important so you can:

y Avoid being bitten

y Identify stressed animals

y Avoid stressing or inadvertently challenging animals

y Evaluate animal interactions for the purpose of placement in a home

Remember that in both dogs and cats, there are different variations in body parts among breeds (cropped ears, curly tails, flat faces) that can make correct interpretation of body postures difficult for people and animals alike.

TYPICAL FOSTER PETS & HOW TO CARE FOR THEMCats & KittensAs many as 1,400 kittens come through the foster program each year.

y Kittens under the age of 2 months when entering the shelter: Typically, it is best to foster two or more kittens at a time. Kittens receive vaccinations at 4 weeks, and then every two weeks until they are 4 months old . Kittens gain 1 ounce every other week .

* Bottle babies (0-4 weeks)—require feeding every 2-4 hours depending on their age.* Transitional kittens (4-8 weeks)—require socialization and proper play.

y Mother cats with kittens: Kittens can be weaned from the mother cat at 6 to 8 weeks of age .

y Cats/kittens with upper-respiratory infections: Typical fostering period is about two weeks .

y Cats/kittens recovering from various surgical procedures: Length of fostering will vary depending on surgery .

y Underweight cats or kittens: Typical fostering period is one week to two weeks .

y Adult cats that are healthy: Can be available for adoption in the home while giving the cat a break from shelter life. Fostering length is flexible depending on the foster parent’s needs.

y Foster Buddies: Foster Buddies are adult cats that are not thriving in the shelter but adjust well in a foster home. These cats are available for adoption and are listed on our website. You will be contacted by the Customer Care department if someone is interested in adoption . These cats are usually in foster homes 1-2 months .


Dogs & Puppies y Puppies under the age of 2 months when entering the shelter: Typically it is best to foster two or more

puppies at a time. Puppies receive vaccinations at 4 weeks, and then every 2 weeks until they are 4 months old.

y Nursing dogs with puppies: Puppies can be weaned from the mother dog at 6 to 8 weeks of age .

y Dogs with kennel cough: Typical fostering period is up to two weeks .

y Dogs/puppies recovering from various surgical procedures: Length of foster care depends on type of surgery .

y Underweight dogs or puppies.

Small Mammals y Small mammals under the adoption age: The length of fostering varies with the species .

y Nursing small mammals and infant small mammals: Typical foster period is one month .

y Small mammals recovering from injuries: Foster period depends on the extent of the injuries.

y Underweight small mammals.

FOSTER-FRIENDLY HOME ENVIRONMENTSThe transition to your home from a kennel at our shelter can be stressful for your foster animal . It is important to go slowly. We recommend confining your foster pet away from resident pets not only for transmission of disease, but also to help with the transition into a new home.

y Start your foster animal in a small area, such as a bathroom or small bedroom.

y Your foster animal may have some diarrhea and a lack of appetite the first couple of days in your home.

y The animal may hide the first couple of days. Be patient with your foster animal and allow them to approach you .

y If the animal is not eating, drinking or using the litter box for the first two days, call (303) 751-5772 and ask to speak to the Foster department .

y See below for room set-up suggestions and a few helpful hints on how to provide the best environment for your foster pet .

Keeping a foster journalWe recommend keeping a journal of your foster pets recording information on what they like, how they are with other pets, etc. We also encourage this journal to list when your check-up appointments are.

Report any concerns to the Foster department immediately and do not wait for your scheduled return.

Call immediately if: seizure, convulsions, loss of consciousness, broken bone, labored breathing, fading animal. Diarrhea, vomiting without blood and weight loss are not immediate emergencies.

For more information on behavior, please visit our website at ddfl.org . Click on Resources/Resource Library/pet behavior handouts .

Caring For Cats y Make sure the food, water and litter box are easily accessible in the same room. If you have more than two

kittens, you should have more than two litter boxes available at all times. This will help with litter-box training.

y Free-feed cats dry food unless told otherwise . The Dumb Friends League feeds cats Hill’s Science Diet . Always give them access to clean water, changed daily. Food directions are given at time of pickup.

y Ensure that they cannot get into anything dangerous, such as electrical cords and household cleaners. If using a bathroom, always close the toilet lid.

y Provide them with toys .


y Large litter boxes make a great place for kittens to snuggle (without the litter, of course). Add a blanket or towel.

y Never let your foster cat or kittens outside. They can easily be spooked and may run away . They are also great climbers and can scurry up a tree without anyone noticing .

y Always keep the toilet seat lid down with foster kittens in your home if they will have access to the bathroom .

Caring For Dogs y Make sure their food, water and puppy pads (if necessary) are easily accessible. Puppy pads are available at

your request, just ask the Foster department. Puppy training handouts are available online.

y Ensure that they cannot get into anything dangerous, such as electrical cords and household cleaners.

y Clear the room of things they may be able to chew .

y Provide them with plenty of safe toys—avoid toys with plastic eyes and noses.

y Do not take dogs or puppies to dog parks or let them off leash in an unfenced area. Dogs without proper training can be easily distracted and run away .

y Puppies should never be left outside unattended. They can easily squeeze under a fence or be stolen .

Caring For Small Mammals y Make sure they are in an area away from cats and dogs .

y Ensure the bottom of the cage is solid. Wire-bottomed cages can injure feet.

Guinea Pigs y Line the bottom of the cage with newspaper, Carefresh bedding/litter and hay.

y Provide them with a place to hide—igloos make great hideouts.

y Provide a hanging water bottle for their water source .

Mice and Rats y The bottom of the cage should be lined with newspaper and Carefresh bedding/litter .


y If using an exercise wheel, make sure it is solid—wheels that are wire can cause injury.

Rabbits y Cages with bottoms that allow the feces and urine to fall through work best .

y Line the bottom of the cage (under the wire floor) with newspaper.

y Provide a litter box with hay and Carefresh bedding/litter .


SocializationCats and Kittens

y Practice handling toes to mimic nail clipping—a gentle squeeze of their feet. Clip their nails.

y Hold them on their backs .

y Brush .

y When necessary, clean adult cats and clean or bathe kittens.

y Make sure to give your foster cats lots of love and attention .

Dogs and Puppies y Practice checking puppies’ teeth .

y Pinch their toes—a gentle squeeze of their feet—to mimic nail clipping.

y Walk on leash training—take for walks.


y Bathe and brush .

y Give them lots of love and attention.

y Teach them basic commands like “sit .”

UNDERSTANDING DEVELOPMENTAL STAGESKittens0–2 Weeks = Neonatal

y Kittens are learning to orient towards sound .

y The eyes are open around 2 weeks of age .

y The ears will start to open around day 5 and be completely open by day 17 .

y Kittens have low blood pressure and a high heart rate .

y No teeth .

y They will have 15 to 35 breaths per minute until they are around 4 weeks of age .

y Competition for the rank and territory begin . Separation from their mothers and littermates at this point can lead to poor learning skills and aggression towards people and other pets .

2–7 Weeks = Socialization y At week four, hearing is developed and they start to interact with their littermates. They begin to walk around,

and their teeth start erupting .

y By the fifth week, sight is fully developed. They can run, avoid obstacles, stalk and pounce. During this time, they will start to groom themselves and others .

y By the sixth and seventh week, they begin to develop motor abilities and social interaction.

y At four to eight weeks, the deciduous pre-molars erupt.

7–14 Weeks = Most active play period y Most learning is through observation, preferably from their mother.

y Social play and object play is very important for their physical coordination at this stage.

y Social play includes ambushing and licking .

y Object play includes pawing, tossing, scooping, mouthing and holding.

y Social/object play includes tail chasing, pouncing and leaping.

3–6 Months = Ranking period y Kittens are most influenced by their littermates and playmates during this period (playmates now include

companions of other species) .

y During this stage, kittens are beginning to establish who is dominant and who is more submissive within the household . This can include humans .

6–18 Months = Adolescence y Kittens will experience a heightened exploration of dominance, including challenging humans.

y Beginnings of sexual behavior if they are not spayed or neutered .

Puppies0–2 Weeks = Neonatal

y During this time, puppies are most influenced by their mother.

y Puppies are born with taste and touch sensations .


2–4 Weeks = Transitional y Puppies are still influenced by their mothers and are starting to be influenced by their littermates as well.

y Their eyes are open; sight will be fully developed by 4 to 5 weeks .

y Puppies’ teeth will begin to erupt .

y They will begin to be able to hear and smell .

y Puppies will begin to stand, walk a little, bark and wag their tails at this age.

3–12 Weeks = Socialization y It is very important during this period that puppies are meeting other dogs and people—this helps build good

social skills .

y Puppies are becoming more aware of their surroundings (dogs and people) .

y From 4 to 12 weeks, puppies are beginning to learn about play, inhibited bite, social structure, ranking and physical coordination .

y By 5 to 7 weeks, puppies are developing curiosity and exploring new experiences. Positive people experiences are very important during this time .

y At 7 to 9 weeks, puppies have full use of their senses. Housetraining can begin.

y Puppies begin to experience real fear by 8 to 10 weeks. During this time, puppies can be alarmed by normal objects and sounds, and need positive training.

y At 9 to 12 weeks, puppies are exploring their environment more, learning about appropriate social interactions, and they begin to focus on people. This is a good time to start obedience training.

3–6 Months = Ranking Period y Puppies are most influenced by their littermates and playmates (can be of another species).

y They will begin to show ranking behavior with their littermates and humans .

y Teething will begin, along with more chewing.

y At 4 months, puppies will experience another fear stage.

6–18 Months = Adolescence y Puppies will go through another chew phase at 7 to 9 months—this is part of exploring their territory.

y They will have a heightened exploration of dominance, including challenging humans.

y Beginnings of sexual behavior if they are not spayed or neutered .

CLEANING PROTOCOLSSanitizing between foster animalsBleach everything that can safely be bleached using 1 part bleach and 32 parts water . Dishwashers and clothing washers work great for sterilizing toys and bedding. Throw away toys that cannot be bleached (i.e., feather toys).

Cleaning carriersWe provide carriers for you, but if you would like to use your personal carrier, please make sure that all debris is cleaned out, the carrier is cleaned with a 1:30 dilution bleach/water solution and is allowed to soak for 10 minutes . The carrier can then be rinsed and used for a new animal(s) .


SUPPLIES PROVIDED BY THE DUMB FRIENDS LEAGUE y Food

y Litter boxes and puppy pads

y Crates, kennels, baby gates

* Note: If you will be crate training, please refer to the handout provided on our website at ddfl.org/content/crate-training-your-dog to learn the correct way to begin crate training .

y Carefresh bedding/litter and hay

y Litter

y Blankets and towels

y Medical supplies (vaccinations and any medication)

y Toys

y Collars and leashes

y Food dishes

POSITIVE REINFORCEMENTWe often don’t know the history of the pets in our care. When training your foster pet, it is important to remember that the Dumb Friends League only allows positive-reinforcement training techniques .

Please do not use negative-reinforcement training techniques, such as:

y Using a water bottle to squirt a cat for clawing furniture or jumping on a surface you don’t want them on.

y Spanking a dog or cat for any behavior .

y Rubbing a puppy’s nose in urine if they have an accident indoors .

Our website is full of information for issues such as aggression, destruction, eating disorders, escaping, fearfulness, house soiling, introduction, training and vocalizing. The Behavior department can also be reached for animal behavior assistance at (303) 751-5772, ext. 1359.

CLICKER TRAININGYou are part of a movement in this shelter called clicker training that will allow us to make enormous changes in the stress levels of cats, bunnies and dogs. In the shelter environment, we are not using the clicker solely for training purposes, but also for behavior modification.

What is a clicker?The clicker is a noise-making tool that we use to communicate with the animals in the shelter . The clicker is a form of positive reinforcement that teaches animals to learn through association .

How does clicker training work?Click and give the animal a treat. Repeat 10 to 12 times. Make sure you vary the amount of time between clicks, and that both you and the animal are in several different positions as you click and treat (sometimes your dog may be sitting, standing, in front of you or behind you). Make sure to click first and then get the treat immediately into the animal’s mouth (within one to three seconds) .

Your role as a volunteer with the clicker: y Use the clicker to communicate with the animal instead of saying “good .” This makes communication with the

animal more consistent .

y While interacting with the animal, click and treat for any behavior where you would normally say “good.”


To learn more about the clicker and clicker training, we encourage all volunteers to take additional training classes . These classes can be found online at ddfl.org/volunteers and are offered free of charge for all current League volunteers .

RECOGNIZING COMMON ILLNESSESMost common illnesses are treated with oral medication . Some animals are already on medication when going to a foster home . Visit vet .cornell .edu/fhc to see an instructional video on how to give a cat oral medication .

Even if your foster animal has been determined to be healthy, please keep the animal in an isolated area for the first seven to 10 days, and watch closely for any changes in normal behavior. Most common illnesses take time to manifest. If the animal shows any of the following symptoms, please call as indicated:

SYMPTOM POSSIBLE CAUSE WHAT TO DO

Sneezing, wheezing, coughing Upper respiratory infection If more than three times that day, call that day

Discharge from the nose (clear colored, bloody)

Upper respiratory infection Call that day

Sores on the nose, tongue or mouth

Upper respiratory infection Call that day

Watery, goopy or red eyes Upper respiratory infection Call that day

Diarrhea Stress, change of food, intestinal parasites

If stools are soft but not watery, monitor for two days. If no improvement, collect a fecal sample and call that day . If stools are watery and/or bloody, collect fecal sample; call that day .

Collect fecal sample with fecalizer . Refrigerate no longer than 24 hours .

Vomiting Possible viral infection or foreign body

If vomiting two or more times, still eating and is active, call that day.

If vomiting frequently, shows loss of appetite or not as active, call immediately

Loss of appetite Normal first day adjustment or serious sign of illness

If not eating for more than 24 hours, call that day .

Dehydration Associated with diarrhea, vomiting or loss of appetite

To test for dehydration, gently pinch the animal’s skin over the shoulders . If the skin springs back slowly (takes more than one second) the animal may be dehydrated . Call immediately .

Hair loss External parasites/ringworm Call immediately .

Itchy/dirty ears (dirt may appear like coffee grounds)

Ear mites Call that day .

On medication but is getting worse or not improving

Call that day .


MEDICAL EMERGENCIESFor all medical emergencies that occur during normal operating hours of the Dumb Friends League, please call us at the numbers on (303) 751-5772 and bring the animal directly to the shelter through Return for Treatment .

For medical emergencies that occur outside of normal operating hours, please call (720) 334-1422. This phone is carried by a staff member at all times. If you get no immediate answer, rest assured your call will be returned within an hour. Make the animal as comfortable as possible. The staff member will direct you to an approved emergency clinic .

Should your foster animal pass away at your home, please notify the Foster department as soon as possible. If the death occurs overnight, contact the Foster department.

The Dumb Friends League cannot provide treatment or reimbursement for your own animal’s illness.

Common issues & concernsConditions requiring immediate actionCall the Foster department immediately for the following conditions:

y Foster animal has bloody diarrhea y Foster animal is listless y Foster animal has repeated vomiting (not associated with eating) y Foster animal has neurologic signs y Foster animal aspirated during feeding y Foster animal has difficulty urinating or defecating (not able to express bladder or has not defecated in 48 hours)

Conditions requiring monitoringCall the Foster department as soon as possible for the conditions listed below, and monitor the animal over the next 24 hours:

y Foster animal has sneezing, wheezing, nasal discharge and/or coughing

y Foster animal has ocular discharge

y Foster animal has loose stool at 2 or more feedings

y Foster animal has occasional vomiting (more than 2 times in a 24-hour period)

y Foster animal has decreased appetite

y Foster animal is limping

y Foster animal did not eat at all during last 2 meals, but seems otherwise normal

y Foster animal is dehydrated, but has been eating and drinking normally

y Foster animal has lost weight, but has been eating well

QuarantinesSome illnesses are more contagious and can survive longer in the home environment than others . This requires us to quarantine the home . Quarantine may last for up to six months . Quarantine is necessary if the following illnesses are seen:

Panleukopenia: Feline illness that is accompanied by bloody diarrhea, vomiting and lethargy. If a kitten in your home tests positive for panleukopenia, the quarantine period will be determined on a case-by-case basis, de-pending on your cleaning protocols. Clean everything with bleach and water solution, and throw away everything that you can. Panleukopenia means you can’t have foster cats/kittens for up to six months, but can still foster dogs, puppies and SMAMs.

Parvovirus: Canine illness that is accompanied by bloody diarrhea, vomiting and lethargy. If a puppy tests positive for parvo, there is a six-month quarantine before we would put any new dogs/puppies in the home. Clean every-thing with bleach and water solution, and throw everything away that you can. Parvo means you can’t have foster dogs/puppies for up to six months, but can still foster cats, kittens and SMAMs.


Ringworm: Symptoms include hair loss and lesions on the skin. Ringworm is contagious to other animals, as well as to people. We treat ringworm in the shelter for dogs and cats, and you can also choose to treat it in your home. Treatment for your foster animals generally takes two to three months . If your foster pet tests positive for ring-worm, it will need to receive three negative cultures before being returned to the League for adoption. Once this animal has left your home, the quarantine period will be determined on a case-by-case basis, depending on your cleaning protocols. You will also be asked to culture different areas in your home and your resident animals (if they came in contact with your foster animals). You will need three consecutive negative cultures before the quarantine can be lifted . It is important to keep your foster animal in a separate room for the duration of treatment . Ringworm means to fosters at all for six months or longer .

WHAT IS THE NEXT STEP?Once your home inspection is complete, you may contact the Foster department to schedule your first pickup. Please plan on spending up to an hour during your first pickup appointment to ensure that we answer all of your questions and get you started with any supplies you may need .

Scheduling an appointment:All pet pick-ups, vaccination appointments and drop-offs must be scheduled through the Foster department. By scheduling an appointment, you will receive our staff’s undivided attention when you come in. Our staff cannot ensure they will be able to meet with you if you don’t have an appointment. Please, no drop-ins!

Once you have completed the Foster 101 class and passed the home inspection, you are an official Dumb Friends League Homes with Hearts foster parent! Welcome to the Dumb Friends League family!

VOLUNTEER SCHEDULES WITH EARLY CLOSURESHolidays: The League is closed to the public every major holiday including: New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas. Volunteers are not required to come in for their shifts, but can sign up through Volunteer Services for the following holiday shifts:

y 8 a.m.-11 a.m., 11 a.m.-2 p.m. or 2 p.m.-5 p.m. for Quebec and 8 a.m.-11 a.m., 11 a.m.-2 p.m. or 2 p .m .-4 p .m . for Buddy Center and Harmony:

* Harmony: Barn Attendant* Buddy Center: Kennels, Health Care, Dog Walking* Quebec: Kennels, Health Care, Dog Walking

When closing to the public at 2 p.m. for the Appreciation Event, Holiday Party, Christmas Eve and New Year’s Eve

y Quebec: No volunteer shifts in Adoptions after 2 p .m . All other volunteer shifts can be as normal until 5 p .m . NO VOLUNTEER SHIFTS AFTER 5 P .M .

y Buddy Center: No front desk or adoption counselors after 2 p .m . NO VOLUNTEER SHIFTS AFTER 2 P .M .

y Harmony: No volunteer shifts after 2 p .m .

When closing to the public for the Friendship Circle Reception: y Quebec: No volunteer shifts in Adoptions after 2 p .m . All other volunteer shifts can be as normal

until 7 p .m . NO VOLUNTEER SHIFTS AFTER 7 P .M .

y Buddy Center: No front desk or adoption counselors after 2 p .m . NO VOLUNTEER SHIFTS AFTER 2 P .M .

y Harmony: No changes in volunteer shifts .

When we close to the public at 3 p.m. for the All Staff Meeting: y Quebec: No volunteer shifts in Adoptions after 3 p .m . All other volunteer shifts can be as normal

until 7 p .m .

y Buddy Center: No volunteer shifts after 3 p .m .

y Harmony: No volunteer shifts after 2 p .m .

When closing to the public at 5 p.m. for Furry Scurry Kick-Off Party and National Volunteer Week Party:

y Quebec: No volunteer shifts in Adoptions, Health Care or Surgery after 5 p.m. All other volunteer shifts can be as normal until 7 p .m .

y Buddy Center (if closing and it’s not just Quebec): No volunteer shifts after 5 p.m.

y Harmony: No changes in volunteer shifts .

LOCATIONS & HOURS

Quebec Street Shelter2080 S . Quebec St . Denver, CO 80231

Pet Intake 7 a .m .–7 p .m . Monday–Friday

7 a .m .–7 p .m . Saturday–Sunday

Adoptions 11 a .m .–7 p .m . Monday–Friday


Buddy Center 4556 Castleton Court

Castle Rock, CO 80109

Pet Intake 9 a .m .–6 p .m . Monday–Friday


Adoptions 11 a .m .–6 p .m . Monday–Friday


Harmony Equine Center5540 E . Hwy 86

Franktown, CO 80116

Adoptions 11 a .m .–3 p .m . Friday–Sunday (and by appointment all other days)

CONTACT INFORMATIONPhone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(303) 751-5772Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(303) 696-0063Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ddfl.org

Volunteer website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ddfl.org/vol-login

For your convenience, a directory of extensions is available on our telephone voice mail directory.

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