for intermediaries only working smarter together …for intermediaries only working smarter together...
TRANSCRIPT
For intermediaries only
Working smarter together on Aegon Retirement Choices (ARC)
This guide gives you information you need to know to continue to submit business on Aegon Retirement Choices (ARC) – for both online and paper based processes. Use the links below to navigate to the product or transaction you want.
What to do when someone dies
ISA and GIA applications and top ups
ARC SIPP (not in drawdown)
ARC SIPP (in drawdown)
You can email certain forms to us at [email protected] but please remember to use a secure email method if they include
your client’s personal, financial or banking information.
What to do when someone dies
We understand that this can be a difficult time and we want to make the next steps as simple as possible. Please let us know as soon as you can that our investor has passed away. This allows us to process everything quickly and smoothly for you.
When calling us it’s useful to have our investor’s customer number to hand, and we’ll also need a copy of the original death certificate or the original Grant of Probate.
But if the total value of the estate is under £25,000 then we’ll follow our small estates process – and we won’t need the original Grant of Probate.
Withdrawals
We need an instruction signed by all executors named on the Grant of Probate or in the will for small estates.
We need identity and bank verification of the executors so we can make any payments.
Inheritable ISAs
We must receive a valid Inheritable ISA transfer form signed by the surviving spouse and all executors named on the Grant of Probate or in the will for small
estates.
What to do when someone dies
We understand that this can be a difficult time and we want to make the next steps as simple as possible. Please let us know as soon as you can that our investor has passed away. This allows us to process everything quickly and smoothly for you.
When calling us it’s useful to have our investor’s customer number to hand, and we’ll also need a copy of the original death certificate or the original Grant of Probate.
But if the total value of the estate is under £25,000 then we’ll follow our small estates process – and we won’t need the original Grant of Probate.
Withdrawals
We need an instruction signed by all executors named on the Grant of Probate or in the will for small estates.
We need identity and bank verification of the executors so we can make any payments.
Inheritable ISAs
We must receive a valid Inheritable ISA transfer form signed by the surviving spouse and all executors named on the Grant of Probate or in the will for small
estates.
ISA and GIA applications and top ups
Transaction type Online or paper based Paper form required and/or things to note
Person to sign the form How to send to us
Single contribution
Online
N/A
N/A
N/A
Regular contribution
Online
None – if direct debit is completed online.
If your business needs your client to sign a direct debit form (ISA or GIA) you can complete the paper form and send to us. But please be aware that sending us a paper form can mean it takes up to 10 working days for us to set up the direct debit.
Client
Post
Cash transfer (ISA only)
Online
We need one ISA transfer authority form for each transferring provider or platform. This is generated as part of the online process. A cash transfer isn’t available for a GIA. Money into a GIA should be paid as a single contribution.
Client
Post
Transaction type Online or paper based Paper form required and/or things to note
Person to sign the form How to send to us
In-specie re-registration
Online
We need one ISA or GIA re-registration form for each transferring provider or platform. These forms are generated as part of the online process.
Client
Post
GIA to ISA switch Online N/A
N/A Email instruction sent by you confirming we can move the money from the GIA to ISA
Joint GIA to ISA switch Online N/A
N/A Email instruction sent by you confirming we can move the money from the GIA to ISA
Increase regular contribution amount
Paper based Change to product details Client Post
Reduce regular contribution amount
Paper based N/A Intermediary Email instruction from you
Change investment selection for regular contribution
Online Maintain Investment Strategy N/A N/A
Transaction type Online or paper based Paper form required and/or things to note
Person to sign the form How to send to us
Stop regular contributions Online N/A
Intermediary Email instruction from you
Regular withdrawal (increase or decrease)
Online set up
If changing instruction to more than 10% of GIA withdrawal then you’ll need to complete Change to product details
Client Post
Link to a model portfolio Online Either through new business quote or Investor Model Portfolio Maintenance.
If a discretionary fund manager (DFM) model is used, we also need a DFM fee agreement form.
Intermediary Email
One-off withdrawal Paper based Withdrawal instruction Client Post
Switch funds or sell to cash Online N/A N/A N/A
Start consolidated natural income
Online N/A N/A N/A
Transaction type Online or paper based Paper form required and/or things to note
Person to sign the form How to send to us
Reinvest all product income
Online N/A N/A N/A
Sell down from multiple assets or proportionally
Paper based Recurring switch to cash Intermediary Email
Phased investment from cash Paper based Recurring switch from cash
Not available for discretionary fund management (DFM) model portfolios
Intermediary Email
ARC SIPP (not in drawdown)
Transaction type Online or paper based Paper form required and/or things to note
Person to sign the form How to send to us
Cash transfer of standard pension schemes, block transfers or pension credits
Online We need one SIPP transfer authority form for each transferring provider or platform. This is generated as part of the online process.
Client Email
Individual contribution
Single/monthly
Online
None – if direct debit is completed online.
If your business needs your client to sign a direct debit form you can complete the paper form and send to us. But please be aware that sending us a paper form can mean it takes up to 10 working days for us to set up the direct debit.
Client Post
Employer contribution
Single/monthly
Online Direct debit form and Record of payments due
Employer Post
Transaction type Online or paper based Paper form required and/or things to note
Person to sign the form How to send to us
In-specie re-registrations Paper based A signed transfer authority (make sure re-registration is selected). One form is needed for each transferring provider or platform.
All forms are produced as part of online journey. We also need a pre-populated ARC SIPP re-registration authority
Client Post
Nominate beneficiaries Paper based Death benefit nomination/expression of wish form
Client Post
Increase regular contribution amount
Paper based Change to product details Client Post
Reduce regular contribution amount
Paper based N/A Intermediary Email instruction from you
Change investment selection for regular contribution
Online Maintain Investment Strategy N/A N/A
Transaction type Online or paper based Paper form required
and/or things to note Person to sign the form How to send to us
Stop regular contributions
Paper based N/A Intermediary Email instruction from you
Link to a model portfolio Online Either through new business quote or Investor Model Portfolio Maintenance.
If a discretionary fund manager (DFM) model is used, we also need a DFM fee agreement form.
Intermediary Email
Switch funds or sell to cash
Online N/A N/A N/A
Sell down from multiple assets or proportionally
Paper based Recurring switch to cash Intermediary Email
Phased investment from cash
Paper based Recurring switch from cash
Not available for discretionary fund management (DFM) model portfolios
Intermediary Email
Flexi-access drawdown
Online We may need bank verification N/A N/A
Transaction type Online or paper based Paper form required
and/or things to note Person to sign the form How to send to us
Capped drawdown
Paper based Benefit crystallisation event
application form
Client Post
Uncrystallised funds pension lump sum (UFPLS)
Paper based Please contact us so we can make sure your client has received their Retirement Options pack.
Regular income from Secure Retirement Income (SRI)
Online N/A N/A N/A
Regular withdrawal from Secure Trustee Investment (ASTI)
Paper based Regular withdrawal and income form for Secure Trustee Investment
Client and ARC (as trustees) Post
ARC SIPP (in drawdown)
Transaction type Online or paper based Paper form required and/or things to note
Person to sign the form How to send to us
Cash transfer of standard pension schemes, block transfers or pension credits
Online We need one SIPP transfer authority form for each transferring provider or platform. This is generated as part of the online process.
Client Email
Link to a model portfolio Online Either through new business quote or Investor Model Portfolio Maintenance.
If a discretionary fund manager (DFM) model is used, we also need a DFM fee agreement form.
Intermediary Email
Ad hoc income request Online We may need bank verification N/A N/A
Switch funds or sell to cash Online N/A N/A N/A
Manage income Online N/A N/A N/A
Capped drawdown – manage income
Paper based Income request (capped drawdown)
Client Post
RTL387001 03/20
Transaction type Online or paper based Paper form required and/or things to note
Person to sign the form How to send to us
Sell down from multiple assets or proportionally
Paper based Recurring switch to cash Intermediary Email
Phased investment from cash
Paper based Recurring switch from cash
Not available for discretionary fund management (DFM) model portfolios
Intermediary Email
Change income from Secure Retirement Income (SRI)
Online Manage Income N/A N/A
Start income from Secure Trustee Investment (ASTI)
Paper based Regular withdrawal and income form for Secure Trustee Investment
Client and ARC (as trustees) Post
Change of bank account details
Paper based Change to product details Client Post
Nominate beneficiaries Paper based Death benefit nomination/expression of wish form
Client Post