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2005-2006

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DEPARTMENT OF POSTS

(MINISTRY OF COMMUNICATIONS

AND INFORMATION TECHNOLOGY )

INDIA

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CONTENTS

J PART-1

ANNUAL REPORT

11

" Page No.

I Vision of the Department 1 r

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Chapter 1 Overview 3

""' Chapter2 Organisation 7 l Chapter 3 Postal Operations 13

J Chapter 4 Philately 21

( Chapter 5 Business Development Activities 27

Chapter 6 International Relations 37

Chapter ? Technology 43

Chapter 8 Financial Services 47

Chapter9 Financial Management 55

Chapter 10 Human Resource Development 63

Chapter 11 Vigilance Activities 67

Chapter 12 Gender Issue 69

Chapter 13 Other Acti vities 7 1

l Chapter 14 Development Activities in North-Eastern Region 79

PART-II

Activities (April-December 2005) 87

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Maidan, New Delhi.

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A Tableau depicting 'Evolution of Postal System through Ages ' in the famous Mysore Dussehra Procession, held on I 3· October, 2005.

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( VISION OF THE DEPARTMENT ]

"India Post a socially

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Chapter!

OVERVIEW

Introduction

1.1 The Indian Postal System currently provides a

number of service which can be broadly classified inco

four cacegories : Communicacion services (Letters, Pose

Cards, ere.), Transportacion services (Parcel, Logiscic

Pose), Financial services (Savings Bank, Money Order,

International Money Transfer Service, Public-Private

Partnership for exce nding financial service outreach

through the po t offi ce network, Postal Life Insurance)

and Premium Value Added Services (Like Speed Post,

Business Post, Recail Post). The Po t Office Saving

Bank is the largest Bank in India in cerm s of necwork.

accounts and annual deposits.

Objectives of the Department

1.2 The Department of Posts is committed to provide

universal access to ba ic po tal e rvices in the

country at affordable prices.

The objecti ve of the Department are co:-

• ensure availability of basic postal services

in a ll parts of the country, inc luding tribal,

hill y and remote areas.

• provide e ffi c ient, re li able and economic

service.

• p rovide value-added services according to

market requirements.

• moderni ze the services to hand le the growing volume of work wi th effi c iency

a nd the re b y e nh a nce cus to mer a nd

employee satisfaction.

• be a forward-looking organi zati on. and

• generate more resource and im pro ve

financ ial performance.

3

Responsibilities, Challenges and Strategies

1.3 The role of the Post Office is undergoing

transformation the world over, as e lectronic mail and

new technologies upplement traditional postal activities.

Everywhere, the Post Office is increasingly adopting

new businesses that help to optimise its retai ling strength,

by providing a range of public utilities and new financial

services that are re levant to the socio-economic needs

o f each country. It is al o s imultaneously upgrading

traditional services through induction of technology, and

introducing new products and services in order to meet

the challenges of providing faster, more reliable, and

more responsive service to the customer in the face of

increasing competition from the private courier industry

and continuing advance in communication technology.

1.4 India Post is committed to fu lfill the Universal

Service Obligation in terms of providi ng basic postal

services throughout the country, irrespecti ve of terrain.

at an affordable price. For meeti ng this requirement it

has et up a network of 1,55,516 Post Offices as on

3 1.3.2005, out of which 1.25, 148 are Branch Post Offices

catering exclusively to the rural areas. Through these

offi ces it en ures daily delivery of Oak at the doorstep

of every customer any where in the country, collection

of le tte rs through Letter Boxes, and also sale of Stamps

and stationery through village postmen at the doorstep

of customers in rural areas. Post Offices in urban and

ru ral areas provide a range of basic po tal services to

the customers, inc luding banking and in urance services.

Bill collection facilities are being extended through all

Post Offices in urban areas, and identified Post Offices

in rural areas, while certain value added ervices are

being provided in elected offices in urban area .

1.5 Besides providing access to affordable means

of communication anywhere in the country, India Po t

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aJ o meet the emerging needs of specific egment of soc ie ty li ke commerce, indu try, Government and in titutional bodies, who demand quicker, value added ervice . This has re ulted in the need to cu tomi se a

num ber of p rod ucts a nd serv ices to meet these requirement and modernise postaJ operati ons through induction of technology. It has aJso become necessary to priori ti e the processing of different categorie of mai l according to time en itivity to mee t cu tome r expectation . The value added po tal ervice offered by Indi a Post in recent years inc lude Speed Po t, Bu ine Po t, Ex pre Parcel Po t, Greeting Po t, Data Po t, Speed Po t, Pas port Service, Bill Mail Po t, e­Po t and e-Bill Po t. In the area of financial ervices, new ervices introduced inc lude faci litie fo r International Money Transfer, Electronic Fund Tran fer, Electronic C learance Services, Warrant Payment, Sale of Mutual Fund and Bonds etc.

1.6 The outreach of the network, a well e tabli shed accounting y tern and intimate knowledge of local conditions even in the remotest corners of the country are the strength of the postal network, which are being further tapped to provide more and more ervice to cu tomer , depending on local needs. Induc tion of technology i facilitating this objective by upgrading the capacity of the physical network. Efforts to improve the kill and capabi lities of employee through training, strategic collaborations wi th leading service provider in banking and insurance sectors, and provi ion of more and more products and services on agency basi are among the initiatives that India Post is currently focusing on to meet the emerging chaJlenges before it and to fulfill its role as a fac ilitator of communication and development in the emerging ocio-economic environment.

1.7 The challenge of providing cost effective and viab le services to the customer is a lso a matter of con tant concern. The total revenue during 2004-05 wa R . 44,3 18.47 Million again t the net worki ng expen es of R . 58, 136.92 Million, leaving a gap of R .13,818.45 Million . The increase in postaJ revenue was to the extent of 4.11 % whereas there was a slight increase in the budgetary deficit of 0.48% over the previous year.

1.8 With liberali zation of the financial sector in the

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last decade, the Post Office proposes to meet the rising expectations of its customer by providing dedicated offices rendering a basket of financial services including small savings in line with the International trend of the post office providing exclu ive retailing outJets as a One­Stop - Po t Finance-S hop (ca lled Postal Finance Marts). The PostaJ Finance Mart wi ll be manned by qualified s taff who will provide val ue addi tion of advice to depositor . Some po t offices are propo ed to be re­modeled into Postal Finance Mart , o that the value addition of a brand image outlet for financiaJ services can be provided to the exi ting po tal network.

1.9 In the current Tenth Five Year Plan (2002-07), in January, 2004, the Cabinet Committee on Economic Affai rs a pproved an a mbiti ous projec t for computerization and networking of Pos t Offices, Administrative and Account Offices. This is a major plan scheme and has an outlay of Rs. 8362.70 Million. The objective is to improve quality of ervices in an efficient and reaJ time basis. The Department has the target to computerize all 839 Head Po t Office , 686 l large Sub-Post Offices, 22 Postal Account Office and 264 Admini trative Office during the Tenth Plan. The Department ha been able to computerize 839 Head Po t Offices and 1,533 Sub-Post Office during 2004-05. The Department wi ll compu terize the remaining Sub­Po t Offices a targeted in the Tenth Plan during the remaining period of Tenth Plan. The Department is also working towards networking of Post Offices by setting up a National Data Centre in National Informatics Centre (NIC) during this Pl an period.

I . I 0 Under the Plan Scheme of Moderni a ti on of Post Office , India Post planned to make a qualitative change in the operati ve ystem of the Po t Office , to improve the funct io na l effic iency and to provide a better environment for the cu tomer. A target wa laid down for "Improving Ergonomic " for 1,500 Po t Offices and for "Supply of new Mechanical Equipment " to 1,600 Post Office during the Tenth Pl an period. Till 2004-05, under the Pl an activity - "Improving Ergonomics", 342 Post Offices have been modernized and further 858 Post Offices have been supplied with new " Mechanica l Equipments".

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Chapter2

ORGANISATION

2.1 The Department of Post under the Ministry of ~ommunications and Information Technology has Shri Dayanidhi Maran as Minister-in-charge with Dr. Shakeel Ahmad as Minister of State. Dr. U. Srinivasa Raghavan is Secre tary. Department of Posts, Director General , Department of Pos t. and Chairman, Po. tal Services Board.

Planning and Policy Functioning at Headquarters

2.2 The Pos ta l Serv ices Board is th e apex management body of the Department . comprisi ng the Chairman and three Members. The three members o f the Board hold functional portfolios of Operations & \11arke1ing. De"elopment and Person ne l. The Jo int Secretary and Financial Advi er to the Department is a

pennanent invi tee to the Board. The Board i. ass i ted by the Secre tar), Posta l Serv ices Board . De puty ::>irectors General. Directors and Assistant Direc tors General of the Department provide necessary support o the Board at the Headquarte rs.

Organisational changes

2.3 The organisational set up of the Department has Jeen undergoing rc-.tructu ring in recent times as a -esponse lo the challenges faced due to inductio n of echnology. The fun ctional restructuring is designed to ackle the transi tional problem of change giving due mportance to the coordinating and monitoring role of

,he higher manageme nt. Steps ha ve been taken to .;ub. titute the tradit ional pyramidaJ yste m with a de k ,ystem to support the management. These reforms were introduced to inf use the system with dynamism needed ,o create a responsive. sensitive & efficient management.

Postal Circles

2.4 For providing po tal ervices, the whole country has been di vided into 22 Postal Circ les. Each circle is o-tenninus with a State except Gujarat Circle whi ch

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includes Daman & Diu, Dadra and Nagar Havcli : Kerala Circle inc lude · the Union Territory of Lakshadweep: Maharashtra Circle includes Goa: North Eastern Circle consi t of Arunachal Pradesh. Manipur. Meghalaya. Mizoram, Nagaland and Tripura; Punjab Circle includes the Un ion Territory of Chandigarh: Tamil Nadu Circle includes Pondicherry: We t Bengal Circle includes Sikkim and the Union Territory o f Andaman & icobar Islands. A Principal Chief Postmaster General/Chief Postmaster General heads each C ircle. Each c irc le is divided into Regions compri sing groups of fie ld units. called Di visions (Postal/RMS Divisions). Each Region is headed by a Postmaste r General who is the Postal Manager of the area. In the Circles and Regions there arc other functional supporting log istical units li ke Stamp Depots. Store Depots and Mail Mo tor Service.

Army Postal Service

2.5 Over and above these 22 C irc les . the communication needs of the armed forces are catered to by the Base C irc.:le . The Base Circle is headed by the Addi tional Director General. Army Postal Service. The o ffi cer cadre o f Army Postal Services is d rawn on deputation from the Indian Postal Service. 75 per cent of the other ranks of the Army Postal Service arc drawn from the Department of Posts and th e re maining personnel are recruited by the Anny.

Operational Units

2.6 Post Office in the country are categorized as Head, Sub and Branch Post Office. Gramin Dak Sewa Post Offices are located in rural areas. The Sub Post Offices are departmental offices located in both rural and urban areas. Head Post Offices are graded into five categories according to their workload and staff s tre ngth , th e large l be ing the General Po t Office (GPO ) at Mumbai and Kolkata, followed by GPOs at Ahmedabad, BangaJore, Chennai, Delhi, Kanpur, Lucknow and o on.

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DEPARTMENT OF POSTS

Secre tary I I

M embers I

Bus iness Development

Army Postal Pr. CPMG/ PLI & Service CPMG Directorate Marketing Di rectorate

Regional Postal Store Circle Stamp Training Mail Motor Posta l Divi ions Office Depot Depot Centre Service Dispen ary

I I I I Head Po!>t

Presidency Head Post Office Divi ion Fore ign Post I Po t office (Postal/RMS) Offi ce (Gaz.)

I I Sub-Divi ion

I Sub-Post --Head Post Office Office

I I I Sub-Post Extra Departmental Extra Departme ntal

Office Sub-Post Office Branch Po t Office I

I Extra Departmental Extra Departmental

Sub-Po t Office Branch Po t Office

Note :- ln ome of the circles. Po tal Store Depot/Postal Di pensaries are under the control of Regional Po tmaster General.

11

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I

Chapter3

POSTAL OPERATIONS

Postal Network

3. I India has the largest Postal network in the world

with 1.55.5 16 Post Offices o f which 89<'.k are in the

rural areas. Al the time of independence. there were

23.344 Post Offices. which were primarily in the urban

areas. Thu~ the network has registe red a seven-fold

grow th since independence; the focus o f thi s expansion

is primaril y in the rur..i l a reas. On an average. a Post

Office serve.; an area of 2 1.13 sq. km. & population of

6,6 15.

3.2 Expansion or Postal Network in the country.

especially in rural areas. was done mainly by opening

Ex tra De partmental Pos t Offices. The Extra

Depa11mental Post Office functions on part-time basis

for minimum of three hours and a max imum of five hours.

They are manned by part-time local ly recruited

employees. who are pa id an a llowance for the services

they render. On the other hand. the Departmental Post

Office fu nction for a period of eight hours and is manned

by full -fledged departmental employees.

3.3 Targets for opening Post Offices for expansion

of the Postal Network have been given since inception

under Annual Plans. Plan support was also available for

the recurring and non-recurring costs o f the new Post

Offices during the plan period in which they were opened.

Post Offices are opened subject to distance, population

and income no1m fi xed for the purpose. Subsidy is also

given to a ll Post Offices o pened in the rural area, and it

ranges from 66.67% in normal rural area to 85% in hilly,

tribal, desert and remote areas. However, no subsidy is

offered to Post Offices in urban areas, as they are

expected to be financ iall y self-suffici ent and earn 5%

more than their costs afte r the first year.

13

3.4 The strategy fo r expansion of the network has

undergo ne some modifications in recent years with

in c re as in g fo c us o n re d uc in g the deficit o f the

De partme nt, over 40% of whic h is attributed to the

s ubsidy o n the network. Plan support for the scheme

has dw indled substant ially as a result o f reduction o f

Plan Targets; fin ancial suppo rt unde r Plan has a lso

reduced s ubs tantially. as Pl an fund s bei ng made

avai lable for a one time non-recurring expenditure only

for opening of every new Post Office. The manpower

require ments for o pening a Post Office are abo being

met on ly through redeployment of exist ing resources.

S imi larly, s ince January, 2003 Heads o f Circles have

been empowered to re-deploy existing single or double

handed Post Offices located in c lose proximity to each

o the r. i.e. at lesse r than the minimum presc ribed

d istance. to areas wh ich are in need of Post Office

facilities. Sim il arly, since January. 2005 they have been

empowered to re locate Extra Departmental Branch

Post Offices located in c lose proximity in normal rural

a rea. to the needy a re as. Thi has he lped the

Depa11ment to meet the emerg ing requirements in needy

areas, while simultaneously rationalizing the network,

as required under the 101h Plan Pol icy in itiati ves.

3.5 Efforts are also being made to identify means

of providing postal serv ices through more cost effecti ve

meas ures . The Licensed Stamp.. Vendo r Sche me ,

Licensed Postal Agent Scheme and the Panchayat

Sanc har Seva Yojana (PSS Y) were some o f the

initiatives that were taken up in this regard. So far 7,697

Panchayat Sanchar Sewa Kendras (PSSKs) have been

opened, including 2,371 PSS Ks under the I 01h Plan. As

~ ~ "T'f:~ qft 3llCJ~l!Cf)dl ~ ~. ~

~~~~~R-~~~~(1'~~

ffi~~I

3.6 ~ cn'T Re~·1 !ffl'f<'IT CITT ~ ~

m ~ 'lfi VllFf ~ VfT ~ -g I ~ 'CJ1f ~ ~ \10Tlll

Tflll s:ig (il 'iof cnGl1 ~ 3fR <.:WftuT ITTn ~ ~ ~ fcITli?r cm qft 311CJ~ljCf)a13IT <ITT ~ m ~ ~ ~ ~ ~ lll~ ~ ~ ~R~cC1 ~~ ~

fc1f?:ie;s ~ 7R-vfttR ~ \3"fCITG Clft Re~q ~ 1 ~

CITT ~ ~ ffi) ~ ~ ~ ~~ ~ ~

¢4tj1R4i ~ lf1t1llf x) ci1llxc'lt1-~-~ ~ (>s~C1~C1)

.tll~1f?tcb1 '¢'( m ~ ~~tl~1~C'1 ~ ~1~Gf) ~ 'fitf -q ~ ~GR CfCP ~ ~w ~ >JGR c:nR ~ ~ ~ IDW~I

3.7 ~ ~ ~ QtjlC'111~3Rl' ~3IT ~~-"ff[~

f.'t 1"1 fc1 ft! a ~ '51'P ~311 CITT ~ af5r ~ ~:-

(i) ~-~ ~ '51'P ~ 'fillTift Clft M

(ii) ~ Cffij3IT qft ~

(iii) 6ftSi1pa ~3IT Clft ~

(iv) ~ Cffij3IT Clft ~

(v) ~3lltx 3ftx ~ ~ ~ lJTUfll ~ tR m (vi) 1ffitC1T Clft ~

3.8 4~4'<1' a ~ ~ <) ~ ~3fC'l' ¢1\k'<'I QX ~

Clft vrr ffl 2ft I ~ <ITT ~'ltlW1 c61 ~ 'C'1'P1 ~ m Clft ~ 3llCJ~l!Cf)dl <ITT ~ ~ ~ ~ 3l6l ~

QtjlC11'i <ITT \3f1'<lf1'< ¢AJ;J1d'lpa fclulT vrr w % fi ~ tr ~ ~ ~ WITT'<" qft ~ ~ qft Vff ~

~ ~ ~ 3ljr?Pll1~ftC'1 'ITT 3ftx ~ ~ qft

~ 'lfi <l>l1 'ITT I

+At~WIT

3.9 ~~~~qft~~~~~

G)m~~~~~~>At~~~

tlC'111("1¢ ~ ~-1 ~ ~ ~ -g,

a1R;iq;1 1

+At~ q~~1a d"W ~ (~R;i~;i -it)

2003-04

1. >RT~~ 110.15

2. ~ >Rl3ffiM CITT ~ 68750.24

3. 10 '51'P iJ fl ffp I, ~ ~ \RCITT fc«:Rur fct1WT ~ ~ ¢14¢C'114 -g I ~ qft 5,84,006 ~-~ x) ~ <ITT

~ fclulT VffiTI ~I 460 t'R '51'P ~ (3ITT ~ 'fff)

¢ 1llfC1ll1 ~ ~ QX ~ ~1fl!ft•1 qft vmft ~ ~~ ~

14

2004-05* ~/CJ>lft (~ll)

120.65 9.53%

70521.65 2.58%

11X ~ ~. tR ~ ~ Gm ft >)fur fclulT VffiTI

~I

~ qft +rT?IT

3.11 Tfcf ~ Clft ~ ~ ~ 2004-05 ~ G)m '51'P

~ ~ gC'1 11fii¢ ~ ~-2 -q ~~~ I

•

t

l l t I ( l

the as es ment of the e sche me indicate. the need for

re tructuring them, therefore, no targets were fixed in

the current year for opening of PSSKs.

3.6. Efforts are a l o underway to o ptimize th e

re tailing capac ity of the network. One major initi ati ve

already take n up in the current year i the re tai ling of

non-life insurance product o f M/s. Orie ntal Insurance

Company Limited thro ugh the po ta l network to cater

to the require me nts o f vari ous egments o f socie ty in

urban and rural ec to r. The ne twork is also be ing

utili ed to provide mobi le PCO faci lity at the door-

te p of the c ustome r in rura l areas throu gh GOS

Employees of Department of Po t . as franchisees o f

BS NL, u ing the W ireless in Loca l Loop (WLL)

Technology.

Postal Services

3.7 Postal operations at the po t offi ce encompa ~

the e nti re gamut of the ba ic posta l service~ whic h

interal ia include:

(i)

(ii)

(iii)

(iv)

Sale of tamps and stationery

Booki ng of regi te red art icles

Booking of in ured artic les

Booking of value payable artic les

(v) Remittance of money through money

order and postal orders

(vi) Booking of Parcels

3.8 Traditionally, these ervices were being provided

at manually operated counters. Considering the vital need

for providing the bene fit of technology to the customers,

the counte r operatio ns are now be ing progressively

computeri sed to provide a greater range of service to

the customer from a ing le window leading to services

be ing more re. pons ive, and error free.

Money Order Ser vice

3.9 Comparati ve stati tics o f Money Order traffic and the value of Money Orders transmitted, compared with the previous year is given in Table I.

TABLE 1 MONEY ORDER TRAFFIC AND VALUE ( in Million)

2003-2004 2004-2005* Increase/Decrease

I. Money Order traffic 110. 15

2. Value of MOs transmitted 68750.24

* Provisional

Mail Operation

3. 10 Mail proce sing, transmis ion and de li very are

the core activitie of the Department Mail is collected

f rom 5,84,006 le tter boxes in the country. Th is i

proce ed by a network of 460 Rail way Mail Service

15

(in %age)

120.65 9.53 %

7052 1.65 2.58 %

O ffi ces. and conveyed by road. rail and airlines a ll over the country.

Mail Volume

3. 11 Comparati ve stati tics of mai I traffic handled during 2004-2005 as compared to previou year is given in Table-2.

a1R>!Cb1 2

~ q~~1a (~R>l~;:i 1l)

2003-04

1. ~~ 213.59

2. 3!QV1lcpa ~ 8421.64

¥" (1+2) 8635.23

3.12 ~ ~ ~ ·~prrcft 3fTx ~ ~ ~ ~ ~ ~ m ctr ~3!T cm Cl11cig1R¢

Xiitl ~ C'fflJ: FcPlfT Tf<n % I ~ ~ cm ~ ~ ~ fcl1WT ~ ~ ~ ~ ~ 'lWTI CfiT traT wrrm % 3fTx ~ 'llf1T ~ ~ ~ ~ ~ CfiT ~ ~

~ FcPlfT i I ~ m iig11 11-<) ~ ~ ctr ~ ~ ~ ~ $rc;f, ~ ~ 3tR ~ ctr -<1"11:11Rm

~~ClW~ ~~~~$rc;f.~

~ ~ ~ ~ $rc;f, ~ ~ ~ ~ ~ $rc;f

3tR "WITTITT ~ ClW ~ ~-~3!T ~ ~ ~

$rc;f ~ ~ $rc;f ~ Tftz ~I

3.13 c;l41Clc11. ~. ~ClW~°VM~fRq<1

~ ~ ~ ~ ctr l1T?fT ~ ~ ~ 3!1¢~¢ ~

~ ~ ~ ~ ~ ~ ~ Tftz I ~ ~ ~. cWiTcm~~~~~~~~~~

~ ~ Tf<n ~ ~ f!f Fa ll1 cm ~ CfiT fcKRirr ~ FcPlfT VfT ~I

~ Q ii I C'1 ;it q;y 3Tl\f!P! ch) Cf>'! o I ~ Cb ¥UJ\c ~Cb'! o I

3.14 fcl1WT ~ ~ ~ ~. !A~flfffll ClW fcKR'uT ~ cpr<f ~ ~ c;rA ctr~~~~~. !A~f!R-111 ClW

fcKRirr ~ ¢91c-t1¢-<u1 ClW 311tJRcfil¢><01 ctr ~ ~ ~ctr i I ~ ¢1lll<1lll ~ 311tJRcfil¢'<01 CfiT ~ ~

¢1 lll<1ll~i ~ ~ \34¢'{01 ~ CJ)'<'T1'l 3tR ~ cpnt

~ ClldlCl'{OI CfiT ~ CITT'"1T i ~ ~ ¢14~~1 C1dl

mi:<l "ITT~

16

2004-05 ~/co4t (ufmffi l) )

214.18 (+)0.28 %

7146.18 (-)15.15%

7360.36 (-)14.76%

3.15 c:i~ 1 ~ll l=JG1 ~ ~ ~. ~ii1cpa l=JG1 ~ ctr tk1t cm ~ l=JG1 ~ cqful ~ ~ ~an ~ ~

~ 3tR ~1¢1<k111~ ~ ~ ~ ~ ~ft~a 1 'i44i

~ m "$ ~ ¢'91cflcpa FcPlfT Tf<n i I

3.16 qlf ~ ~ 29 ~ ¢1lllctll1 CfiT 311tJRcn"i¢><01

FcPm Tf<n % ~ ~amfi1 ~ ~ 3ta-rra" 10 mTR

~ ¢ 1 lll<1 lfi CfiT ci'>qc·?i ¢'< o I fctRiT Tf<n % I fcl1WT ~ ~ ~ ~. ~. *1fTEf ~ 111t1P1 ~ 25 ~ ~

ilvf T1f ~~~~~I

~~~(~~~)

3.17 ~ m *'n fcl1WT ~ 1149 ~ ~ ~

3fR 486 "fCTCl) q;ffi /~~~~'<~'<~IC!,~

3tR ~ ~ ~ \ifl'<c:1<i1 i1 fcl1WT ~ m ~ ~ qrg-;:r 94 ~~~~I ~ ~ 17 ~ lR ~

~ cpr<f 3tR '<~'<~lq cpr<f m ~ ~ T1l ~¢ffta ~~~~I~ 2004-05 ~~. ~

~ ~ ~ ~ >)fu; m ~ ~ 25.52 ~Ftill1

fclJ. +ft. ctr ~ d'1l' ctr I ~ ~ ~ ~ '!11. '!11. ~. lR

506. 75 ~ ~ CfiT c.lj"lf s3ll I qlf 2004-05 ~ ~

~ cwm ~ fclJ.-41. 19.86 ~. 2fi I ~ ~ ~ *'n ~ Xiitl ~ q lllCI '< 0 I ~ WITT c;rR ~ ~ cpr<f CITT ffl

i1 ~~~~~~cm"¢Tfm~~~ cIBi 105 4'C!1Vll ~~~~~I ~~~

*'n 'fi1TcR ~ ll la 1ll1 a ~ ~ lfRCf-fi tll ft1 a ~

~ ¢'91c~cpa CITT cft ~ i I ~ C!iJC!iJC!'H ~ cm <11a1ti1a ~ qx fcl1WT ~ ~ fclct>ffla ~ ~ ftllfC~ll'<

~ 'PXT fuC!' Tftz ~ I

-

f

TABLE 2 MAIL TRAFFIC (in Million)

2003-2004 2004-2005 Increase/Dec r ease

I. Registered 2 13.59

2 . Unregistered 842 1.64

TOTAL (1+2) 8635.23

Mail Management

3.12 Plan for achieving an efficient mail transmission

network throughout the country have been put into effect.

With thi objective the Department has identified different

egments of mail traffic and devised exclus ive hand ling

for each segmen t. Thus, there are speciali ed channels

like Metro Channe l fo r ma il between metro c it ies,

Rajdhani Channe l for mail between the national capital

and the tate capitals and vice-versa, Green Channe l for

local mail, Bu iness Channel for bul k mail and Patrika

Channe l for new papers and periodicals.

3. 13 Special arrangements to meel lhe sudden purt

in traffic during fe tival season like Diwali , C hristma ,

Rak ha Bandhan and ew Year were made. In major

towns, appropriate gu idance was prov ided lo the

member of the public to post their letters d irectly into

the destination mail-bags to speed up transmis ion and

delivery to the addressees.

Modernisation and Computerisation of Mail Operations

3.14 In order to expedi te transmission, proce sing and

delivery of mail, the Department has embarked on a

policy of compurerisarion and modernisation of the mai 1

proce ing, tran mission and delivery in post office . The

modernisation of mail offices ai ms at providing better

equipment and improved work environment in the Mail

Office .

17

(in % a ge)

2 14.18 (+) 0.28%

7 146. 18 (-) 15. 15%

7360.36 (-) 14.76%

3. 15 Sorting of accountable article like Registered

Letters, Insured Articles etc., has been computerised for

s peedy and safe hand ling of artic les and for more

expedi tious response in ca e o f enquiries.

3 . 16 Du rin g the yea r, 29 M a il Offices we re

mode rn ised, w hile I 0 Head Record O ffices were computerised. 25 new Broad Gauge Full Bogie Postal

Vans were got manufactured by the Department through Railway Coach Factory, Kapurthala(Punjab).

Mail Motor Service (MMS)

3. 17 The Mai I Mo to r Se rvice i responsible for

maintenance, operation and administration of 1149 Mail

Motor Vehicles and 486 staff cars/in pection vehicles of the Department. The Depart ment operates it own fleet

of mail motor vehicle at 94 station . Full-fledged

workshop facilities for major repair and maintenance are avail able at 17 of the e tations. During 2004-2005,

the MMS Vehicles covered 25.52 Mill ion Kms. for

conveyance of mails. A total expe ndi ture of Rs. 506.75 Mi llion was incurred on MMS during thi period. During

the year 2004-05, the average co t per Km. was Rs. 19.86. T he Ma il Mo to r Serv ice i now actively participating to improve the cond ition of environment. It

has introduced I 05 C G propelled Mail Vans in Mumbai to reduce pollution level of the ci ty. Now the Traffic control system in MMS Organisation ha been switched

over from manual to computerised sy tern. The in-house developed software on Traffic Control has been provided

to all MMS Depots.

3'amJ 4

4.1 f<ld?lcil ~ ~ 6llG ~ -q ~-~ ~ 11Ttifl1 cpl ~ ~ i;i~dtf11<Pl ('f~ fiJlilRi=tCt>-~

~ ~ aT?r -q ~ ~ ~ cpl \3\1ll1R m 'it

~ ~ ~ ~ ~ tj'tjq~q ~311. ~

~.~~~~cpl~ Tf<lll ~ 6TTG,

~ ~ ~ fii«pRlCt> ~ QlcpRlCt> ~cpl~~

c;rrrr ('fm q;c;rr, '{~. ~ fcRm-a", ~. if!€:11fT1c61,

'{!ITT ~ ~ 1R fc)~ll4'<Ct> ~ -q 3RcP ~ ~­~ vrRl fcITTT ~I~~-~~~~

3ia-<f~ll ~ ~ lffiR -;ffir3ll cpl ~ -<1ui1f.1a fcmlT TT<n ~ ~ ~ li6~!iuf '<l~frla 1 ~ Tftlit % I Fil?1Ct>lf1, ~. ~. fillilfGlCt> ~~ ~ iITTIT -q ~ lfi' IGl'i m ~ li61CJ'<lf5f1 cpl lft m ~-~ &RT fi UJ 1f.1a fcmlT Tf<lT ~ I ~ :QCf>R ~.

~-kcR: ~-~ 1j1TciT'i' ~ 3rR ~ ~ ~ 3R1lCIT

~ ~ ~ fi i«pRlCt> ~ ~ ~ ~ ~ W % I

4.2 ~-~ '$1 "~TCP-~~ 'PT 11TRfR" ~ "•Hit<pRlCt> ~" ~ ~ ~cpl ~ ~ c:1 ~ ~ ~-kcR: ~ -q ~ % 3lzjq "~ ~-kcR:" ~ "~ ~-kcR:" I ~ ~-kcR: ~ ll'G11R

~-~ ~ 1j1TciT'i' ~ ~ -q ~ ~ ~ ~ %1 ~ 'Cf)+1 ~\J1 1 ~1 3Wl('f ~ % ~ ~ ~ 1R

'Cf)+1 ~ 3lT('fT ~ 3i'R ~ ~ li'T?iT "If :!~ ~ "\1fIBT

% I ~ ~ ~ ~-~ cpl ft'1~44'<Ct> <tR¢'101 ~

~\Jl I~ 'i ~ ~ fcmlT "1'IBT % I ft 'Ct>+1 llT?fT °it ~ ~ "1'IBT % 3i'R <T6 ~-~ fi % Ct>af 311 'it 3lfucn

~~~ti

20

4.3 ~ ctt fQJ~c:fc1Ct> ~ "If f.1i:rift;tftia

wf4c;f %:-

• fcrW;rJ~ ~-~ ~ ~\J11~frl i1 , ~ ~

fcrnXUT I

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3lfCRUT ~ lfG1 ~ ~\JI I~ fr! 1 I, ~ ~ fcrcRur I

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QG~ff.1<fi 'Cf)']'~~ 3ia'<f~ll ~ fcr.R<T QG~ff.1ll)

-q 'lfT1T WIT~~/~ 3i'R fGlc;rr 'f('f"<' 1R QG~ff.1ll'i

~ 111..f'lcR'I CflRT wf4c;f % I

• ~ ~ ~ fi~!51C'1ll , ~ 'l1CR ~ ~

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4.4 ~ ~-~ vrRt m ~ ~ Ct>l4wli

1R 'fR'Ct>R cpl ~ ~ ~ ~ ~ fQJ~c<1l fiC'116Ct> I'<

~ (~) 'Cf)']' TfC)rf fcmlT Tf<lT % I fcr'lfT1T ~ ~

~ ~ 'fi"l1f ~ ~. ~ ~ ~ ~ ~

3i'R 'ffi°fl 3i'R UJfcRJ ll'i ~ ~-~ vrRt m ~ ~ °it 'Q°fu 'Cl1!t ~ llT?fT lt 'ITT'('ffCf W'CQ ~ ~ I ~-~

~ vrRt fcITTT ~ ~ 'fi11lT 'i3"'i'Cfil fQJ~c:R;tCt> ~ '<jf.1~a

m ~ ~ ~ ~ pt9 ~-~ ~ 3llt:TR 1R ~

~ ~ '\Jj'iq ~ ~ ~ ~-~ ~ ~ ~

~ WRIT ~ ~ ~ ~-~ vrRl fcITTT ~

~ Ct> l4wli ~ ~ ~ % I fQJ~c:R) fiC'11!5Ct>I'<

~ fQJ~c:c-11 ~~~~~~ctr~

I t

j

Chapter4

PIIlLATELY

The Postage Stamp

4.1 After independence. the medium of postage

stamp was initia lly u ed to highlight the country's

achievements in c ience and technology as well as its

socio-economic development by depic ting the mes like

the Fi ve- Yea r P lan s, Steel P lant s, D a ms , etc .

Subsequently, the country's rich c ul tural and natural

heritage came to be howca ed and many beautiful

t a mps were i . ued in thema ti c et~ on a rt,

architecture, maritime reritage, science, techno logy,

defence and ci nema. Great leaders of national and

international standing have al so been honoured with

comme morati ve stamp , the mo t promi nent bein g

Ma ha tm a Ga n dhi, th e Fa th e r of th e ation.

Per onalities, who have made immen e contri butions

in area like painting, literature, music, ocial upli ftment

e tc., have al so been honoured w ith comme morati ve

tamps. ln a sense ta mps have co me to pl ay the role

of cultu ral amba sadors for the country apart from it

primary purpose of bein g a to ke n of payment of

po tage.

4.2 In kee ping with its dua l character o f "Token

of Pos tage" and "Cultura l Amba sad ors" tw o

categories of tamp have emerged, viz. the " De finiti ve

Po tage Stamp " and the "Commemorati ve Po tage

Sta mps". The former is meant for day-to-day use as

token of payment o f po tage on mail arti c les. They

incorpo rate les de ign inputs e ntai lin g min imum

expenditure in their manufacture, a nd are printed in

large quantiti es. The latter, o n the oth er hand , are

designed and printed with g reater aes thetic inputs.

They are manufactured in s ma ll e r qu a ntiti e a nd

generate more intere t among stamp collecto rs.

21

4.3 The philate lic activities of lndia Post include:-

• Des ign ing, printing and di tributi on of

spec ial/commemorative po tage stamp .

• Des ig ning, pri nt ing and di stribution of

de finitive po tage s tamps and items of

po tal sta ti onery like Enve lope, Inland

Letter Card. Postcard, Aerogram and

Registered Cover etc.

• Promotion of Philately. Thi also entails

conducting Philatelic Exhibitio ns at the

nationa l leve l a nd parti cipation in

international and world exhibitions, a well

as mo nito ri ng of exhibitions at State/

Regional and District level .

• Ma intenance of the Natio nal Philateli c

Museum , Dak Bhavan.

Policy on Philately

4.4 A Phi latelic Advi ory Committee (PAC) has

been constituted to advice the Government on the annual

programme for issue of commemorative stamps. Every

yea r, th e Departme nt receives a large number of

propo al s for i ue of tamps from Member of

Parlia ment and State Leg i lati ve A semblie . State

Governme nt. and other organizations and institutions,

a nd indi vidual s. The Com mittee exami nes these

proposals on the bas is of certain guideline~ meant to

ensure the phi latelic value of the stamp~ when issued.

and recommend the annual stamp issue programme,

tak ing into account also the capacity to print and sell.

The PAC also examines policy issues related to philately

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and it promotion and ubmits its recommendation . The

Committee comprises offi cial member from the

Departments of Po t and Economic Affair a well

as non-official member by nomination. The non-official

members are drawn from among the M embers of

Par liament and noted philateli t as wel l as eminent

personali ti es from vari ou wa lk of life like art ,

mu eology, archaeology, des ign, photography and

academic.

Promotion of Philately

4.5 Philately ha been taken up by the Department

of Po. ts as a priority revenue generation area, in line

wi th the experience of a number of other postal

admini tration uch as Britain. France. USA, Hong

Kong, Thailand, etc. Yariou mea ures taken by the

Department to promote and develop philately during the

la t few years include the following :-

• H olding of Di trict Level Exhibi tions

aero s the country as part of Pl an

activities.

•

•

•

Technological and aesthetic upgradation

of the Philatel ic Bureaux. which are the

points of customer inter- face.

Extensive training of officers and tall .

M arket urvey/publicity exerc ises to

generate awareness about philately.

• Annual Stamp De ign Competition held

among chool chi ldren on l.f'h November

i .e. on Children· Day. Every year, since

1999, the best entry of the Stamp Design

Competition is being used as the basis of

the Children' Day tamp brought out in

the next year.

Registered Customers

4.6 The Depart ment ' concerted effort s for

promotion of Philately has given a tremendous boost to

23

the popular ity of phi lately as a hobby in different parts

o f the country. The number of customers regi stered

w ith the Department for regular supply of stamp.

through Philatelic Depo it Account, which stood at

23,905 in 1999-2000, has i ncreased to 1, 10,288 by

2004-2005. The total number of stamp collectors in

the country i estimated at over four million as per an

independent study commis ioned by the Department

recentl y.

Stamps and Stationery

4.7 Sixty four definiti ve/commemorati ve/special

postage tamps have been issued during 2004-2005 i nc luding beau t ifu l stamps on art and c ulture,

international sporting events, international and bilateral

relati ons, etc. A mong the more interesting and

si gni f i ca nt i ssues were the stamps/sets on

C i rcum nav i gati on o f I S Tara ngni : the g rea t

Trigonometrica l survey; l ndo-l ran Joint I ssue: 150

years of India Post; Agra Fort: Taj Mahal; Role o f

Indian A rm y i n UN Peace K eeping Operations;

Breeds of Dog ; Flora and fauna of orth -East India,

and the In ternational Year or Physics(Definiti,•e).

4.8 Items of poscal stationery v i L. pos tcard ,

envelope. registered envelope. inland letter card and

aerogram carry ing advertisement , sociall y relevant

message ai med at generating public awareness. etc ..

in Engli h, Hindi as we ll as regional languages have

been issued.

4.9 Sale of philatelic i tems is carried out al l over

the country through 67 Philatelic Bureaux and around

1, 111 Philatel ic Counters including all the Head Post

Offices and Mukhya Oak Ghars of the country.

Phi latelic revenue earned during the year 2004-05 wa!>

R . 251. 10 Mil l ion.

4.10 The " Design a Stamp Competiti on, 2004" for

chil dren was held al l over the country on 14'"

ovember, 2004. The theme for the stamp design

was 'Festi va ls/Celebrati on ··.

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24

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Philatelic Exhibitions

4. 11 India Post participated in two International Philately Exhibition held at Valencia (Spain) and Singapore by exhibiting stamps in the invitee class. India Post al o participated in four other exhibition held at Romania, China, Sweden and Denmark by ending exhibits for display in domestic exhibitions/joint philatelic

exhibitions.

4.12 Exhibits from the National Philatelic Museum were di played in the invitee class in twenty exhibitions held by the Circles at National/State/Regional/District levels.

25

4. 13 India Post held a prestigious position in the World Association for the Development of Philately (WADP) as Secretary Posts, India was the Chairperson up to August, 2004.

4.14 Apart from a set of 4 commemorative stamps,

India Post a l o brought out commemorative coins of denominati on for Rs. I 001- and Re. 1/- on the occasion

of I 50 years of India Post. The stamps and coins were re leased by the Hon'ble President of India and Prime M ini ster of India at a function he ld on Q4.lh October, 2004-.

4. I 5 For the first time ever the Department of Posts put up a Tableau in the Republic Day Parade on 261h January, 2005, to mark the Sesquicentenary of India

Pos t.

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Chapters

BUSINESS DEVELOPMENT ACTIVITIES

5. 1 Busine Development Directorate was set up

m 1996 to design, monitor, develop and market value­

J dded pre mium products of the Departme nt. The

Bu ine s Development Directorate wa reorganized into

Business Development and Marketing Directorate in the year 2004-05. The Directorate now has a Parcel

and Logi stics Division, a Marketing Di vision and an

Operations Divi ion. Marketing and Parcel Divisions

have also been created in a ll the C ircle . In the Metro

Circles. the re pon ibili ty for marketing ha been assigned

to SAG level offi cers. The main re pon ibi li ty of the

Bu iness Development and Marketi ng Directorate i to

ensure focused management of value added serv ice~

and it includes the fo llowing:-

•

•

•

•

•

•

•

Adm ini tration, expansion and promotion of

the existing value-added and traditional mail

and parcel products and service~;

Planning and introduction of new value­

adde d produ c ts a nd serv i ce~. except

fi nanc ia l and in s urance prod uc ts and

. e rvices:

Procedures, regulations and guidelines for

the ir retailing and networking:

Markel study, market testing and product

improvement;

Ma rk e t s tra teg ie , a ll ia nce a nd

cooperation;

Moni toring and review of growth of value­

added products and service. :

Exp lo rin g the co pe o f cu111111e rc ia l

ut i l iza t ion o f idl e re ouice" of th e

Department.

27

Products

5.2 The Bus ine Develo pme nt and Marketi ng Directo rate i. respons ible fo r the management a nd

marketing of Speed Post, Speed Post Pa port Service.

Business Post - Total Mailing Solution , Direct Post. Express Parcel Post, Media Post, Meghdoot Post Card. Logistics Post, e-Bill Post, e-Post, Retail Post and B ill

Mail Service.

Business Growth

5.3 During the financ ial year 2004-05, the revenue

realized from premium products was Rs. 9,533.40 Million.

The Product-wise revenue is reflected in Table-3.

The share of revenue fro m Premium Products in the

overall revenue of the Department wa over 2 1.5 1 % in

2004-05. It has been growing over the years. as shown

in the graph.

Speed Post

5.4 Speed Post Services were introduced in 1986 .

linking 7 Metro Cities, with a view to provide fast and

time-bound delivery ervices. As on dale, Speed Post

has a network linking practically all the major towns and

c ities of India through a network of 157 National and

953 State Speed Post Centres. In addition, the Speed

Post artic les can also be booked for important cities in

97 countries.

5.5 Speed Po l o ffers the customer, time-specific

and as ured deli very service of le tter , documents and

parcels up to 35 Kg . each across the country and around

the world. De livery norm are fixed taking into account

the fastest tran port avail able to link the stations. It is

managed as a bu. ine s service wit h commerc ial

approach in its operations and management.

~

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ill q fl Ill llRc ~ q)"fC

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OllCl'«lll fctcpm C6iliC6cll41 qft \3t<ll~Cll'< ~ ~

qt{ 2003-04 ~ qt{ 2004-05 ~

~ ~

2,983.59 3,541.60

3,651.1 4 4,730.60

57.47 63.60

314.49 377.00

336.50 505.00

3.95 4.20

mw 125.39 311.40

7,472.53 9,533.40

OQcHii~ fcfq;m ~ ctiidcti{"li<il' 'ctiT 3(qla:cm ~ ~

INDIA POST OVERALL Vs. PREMIUM PRODUCTS REVENUE

50000 -.---------------------..- 25.00%

(~~ll ;:i ~- 1l)

~~

18.70

29.57

10.67

19.88

50.07

6.33

148.35

27.58

44318 - ~ ~ Total Revenue

45000 - ~ -.t 1t Revenue BO ~ Percentage

40000 20.00%

35000

15.00%

10.00%

15000

10000 5.00%

5000

0.00% 2000-01 2001-02 2002-03 200l-04 2004-05

cflf Year

28

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TABLE3 PRODUCT-WISE REVENUE GROWTH OF BUSINESS DEVELOPMENT ACTIVITIES

( Rs. in Million)

Product Revenue in R evenue in % of increase 2003-2004 2004-2005

Speed Po t 2,983.59 3,541.60

Busine Po t 3,65 1.14 4,730.60

Media Post 57.47 63.60

Expres Post 3 14.49 377.00

Retai l Po t 336.50 505.00

Greeting Po t 3.95 4.20

*Other Business Services 125 .39 3 11 .40

Total 7,472.53 9,533.40

*Others include: e-Post, e-Bill Post, Bill Mail Service, Speed Post Passport Service, etc.

OlHH'il4 fcrcnm ~ CfilQCfi<"licil' ~ 3(<1iG(m ~ ~ 2004-05 < m fiif~4'1 ~)

Product-wise Revenue Segmentation of Business Development Activities 2004-05 (Rs. in Million)

311.4

3541 .6

• *till Spood Poll

·~'llR Expr-.Pool

OlftWI till Gt-.gl'olt

o~~ ~Poll

-~~ Medlll'olt

fttll till -Poll

18.70

29.57

10.67

19.88

50.07

6.33

148.35

27.58

377.0 • """~ ~ Olhe< e-s.w.

4.2

29

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qft vmfi -g 1 ~ m ~ 41fl41e ~. m ~ ~ ~ m ~ \r4ffi ~ % I qt;f 2004-05 ~

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5.7 m ~ ~ C:CR1Qfl qffic;, ~ ~ ~

wnfu:r ~ ~ ~ ~ 'CfJT RP ll I "il ll 1 fcnm 1T'llT % ~ ~ 'fcl1:rTrr qft ~qfll~c www.indiapost.gov.in

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~ ~ 1-ft ~ % I Cllqfllll 'Cffi:c ~ ~ ~ m -cITT=c ~ ~ ~ ~ 1-ft ~ m 1T'llT %1

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5.6 Beside booki ng dome tic and internationa l

document and parcels, a bouquet of other ervices i

o ffered under the brand Speed Po t. The e are Speed

Post Passport Serv ice, Speed Post Money-Orders and

peed Post Gift Se rvice. During 2004-05 , revenue

generati on from Speed Post has been Rs. 3,54 1 .60

Million, repre enting a growth rate of about 19% over

the previou year. C us to mer e rvice and de li very

effic iency is the f ocu in Speed Po t. The h.ighe t revenue

in Speed Po t wa generated by Mahara htra Circle.

Under the Tenth Plan, 545 Speed Post Office have been

provided with computers till 2004-05.

Implementation of Online Track & Trace

5.7 Internet ba ed Trnck and Trace Sy te rn ha been implemented for peed Post and Expres Parcel Post wh erein a cus to me r can fi nd o ut the ta tu s of hi s consignment on line th rough the Internet by logging on to the Department 's webs ite www.i ndiapo t.gov.in. The facility has been operationa lized in the National Speed

Post Centre and in selected State Speed Post Centre .

In the Tenth Five Year Plan, it is proposed to link a ll the Sta te Speed Pos t Centres w ith the web-se rver fo r providing on-line track and trace service for a ll speed po t articles. 257 Speed Post Centres have been provided computers for track and trace till 2004-05.

Value Additions under Speed Post

5.8 In o rder to increase revenu e from corporate

cu. comers, Department has taken a number of steps to prov ide value addi ti ons and better quality of services to

the c ustomers. Some o f the value added services provided to Corporate C ustome rs are :-

• Book ow Pay Later(B PL) facility;

• • •

•

Free pick-up:

odal De li very Centres;

Direct deli very of artic les received in bulk fro m Speed Post Concentratio n Centre (S PCC);

Volume based discounted rates;

31

• Contractual Service for delivery anywhere in the country.

Speed Post Passport Service

5.9 De p artm e nt o f Posts, in partne rs hi p w ith

Mini s try o f Ex te rna l Affairs laun ched Speed Po t

Pa port Service o n 5'h Ma rc h 200 I. The primary

o bj ec ti ve of S peed Pos t Pa spo rt Ser vice is to

decentrali ze the ac1.:eptance of passport app lication

forms to Speed Po t Centres across the country. Un der

the Speed Post Passport Service, Pa. port App lication

Form are accepted at selected Speed Post Centres.

on be half of the Mi nistry o f External Affai rs. T his

e rv ice ha two ba · ic component i.e. (a) Sa le of

Pa spo rt Applicati on Forms along with envelopes at

elected Speed Post Centre ; (b) Acceptance of fil led­

up Pas port Application Form. and di patch to Passport

Offices, for further process ing. Unde r this service,

Speed Post Centres function as Pa port Application

Acceptance Offices thus providi ng convenience to the

customers. The Serv ice is avail able now across the

country with total outlet o f 2 13 Post Offices/Speed

Post Centres, and ha. been extended to the Post Offices

under the Army Posta l Service.

Business Post

5. 10 T he Bus ine s Pos t offe r total business

solutions for the bul k users by providing customised

services. Bu incss Post Centres or Mass Mail ing

Centres were established in majo r c ities to cater to the

needs of Bulk Mailers. The service provides value

addition to all tradi ti onal services offered by the Po t in

the form of collecti on. insertion. addre%ing. sealing.

franking, e tc . This year. printing as a value addition and

a pre-mailing activ ity. was also added to the list. More

and more corporate customers have been using Business

Post Services and Business Mail continues to grow in

the Metro Cities and Towns. In the year 2004-05 . the

reve nue genera ted thro ugh Busi ness Post is Rs .

4.730.60 Million. which is about 30%- more than the

prev ious year. The re\ enue from Busi ne s Post has

urpassed the revenue generated from Speed Post also.

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Direct Post

5.1 l Many countries have identified Direct Mail

Marketing a an important component of bu iness mai l

with high potential for growth . With high economic

growth, Direct Mail vo lumes are e xpected to grow

significantly in India also. A service called 'Direct Post'

was introduced in June, 2005 to deal with the deli very of

unadd re sed ma il to the do or-steps o f the target

population.

Express Parcel Post

5. 12 Express Parcel Post provides expre delivery

of parcels through surface transportation . The product

wa re-launched in March 1999 with a commercial focu .

It provides booking and rlispatch of parcel weighing up

to 35 Kgs. The service is provided to Corporate

Cu tamers on contractual basis. The rates of Express

Parcel Post were revised in October 2004. During 2004-05, the revenue touched the figure of Rs. 377.00 Million,

showing an increase of about 20% over the prev ious

year.

Media Post

5.13 Media Post provides opportunitie. to corporate

customer /Govt. organizations and other large pri vate

in titutions to have their product /serv ices advertised on

the po tal stationery, letter boxes, etc. During 2004-05,

revenue from Media Post has been Rs. 63.60 Million,

hawing an increase of 10.67% over the previous year.

Meghdoot Post Card

5. 14 A new kind of Postcard called Meghdoot Post

Card wa launched on September 2, 2002. This Postcard

is priced at Rs. 0.25 each and carrie. an advert isement

on th e left half portion on the address s ide. The

adverti e ment can be in four colours. It provides an ideal

o pportu nity for rural marketing. The ra te for

advertisement is Rs. '21- per po t card. Volume discou nts

are also available. The Department has earned Rs. 13.60 Million in 2003-04 and Rs. 15.97 Mi llion in 2004-05 from

the product.

33

Logistics Post

5.15 A new service cal led "Logistics Post" was

introduced in 2004-05. Thi service was introduced after

a study was commissioned to evaluate the market size

of Logistics Service and business possibilities for the Department o f Posts in this area. The study concluded

that the market size of Logi tics Service was between Rs. 600,000 to 700,000 Million per annum; and the

Department of Posts could provide a reliable serv ice to growing commerce in Indi a, as also earn additional

revenue from a part of it.

e-Bill Post

5.16 This i a new ervice, which has been launched

by the Department a one of the technology-enabled

services for customers. Presently, this service is available

at Bangalore and Kolkata and is likely to start in other

cities very soon. This has been designed keeping in view

the require ment of the clients. The service is useful for

payment of electricity, telephone, mobile, water and other

kinds of bills/dues at the Post Office Counter by the users.

The user can go to a nearby Post Office and pay their

utility bills. After interaction with the Confederation of

Indi an Indus tri es (CTI ) a nd va ri ou online trading

associations, the Department plans to utilize this software

for the development of e-Comme rce in the country.

e-Post

5. 17 To bridge the digital divide, this e-enabled service

was launched nation wide by Department of Posts on

30'h January, 2004. T he e-Post allows send ing of

messages through e-mai l to be printed in Post Offices

nearest to the addressees and to be delivered to them at

their pos ta l addresses as letters. Similarly, written

message can be brought to a Post Office, which w ill be

scan and send them as e-mail to any e-mail ID in the

world or to a postal address in India. This service has

been introduced keeping in view the last mile advantage

of the Post Office. The Department has issued pre­

paid cards to use this Service on line. The charge fore­

post services are Rs. I 0/- per message of A-4 s ize per

addressee. Rs. 3.04 Mill ion were generated as revenue

during the year 2004-05. The Corporate world has found

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34

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e-Post to be a quick and inexpensive means of issuing

bi ll s, statements, notices, etc. A corporate version of e­Post, to be called Corporate e-Post, would be launched

soon to enable sending of e-Post messages from a PC in

the office to up to 9999 addresses simultaneously.

Retail Post

5. 18 Through its vast network of more than l ,55,000

Post Offices across the country, India Post offers the

faci lity to collect consumers' bills for service industries

like telephone/electricity/mobile phone users, etc. for

Govt. and private organizations through Retai l Post. Post

Offices also sell forms for public bodies over the counter of Post Offices. Besides this, Cellular companies al so use Post

Office outlets to sale cash cards and recharge coupons.

The product registered a growth of 50% during 2004-05.

Bill Mail Service

5.19 This service was launched nationwide on l 5rh

September, 2003 for booking of communications in the

nature of financial statement. bill, monthly account bills

or other such items of similar nature. which may be posted

by service providers to their customers. The service is

meant for the articles to be del ivered locally or within a

district on regular bas is. The periodicity prescribed for

the service is 45 days. The charges for Bill Mai l Service

are Rs. 3/- for first 20 gms. and Rs. l .60 for additional

35

20 gms. or part thereof. This Service generated revenue

of Rs. 193.50 Million in 2004-05. A National Bill Mail

Service was launched this year, where the service was

packaged with other services like Speed Post, EPP, etc. to deliver bills all over lndia.

New initiatives of Business Development and Marketing Directorate

•

•

•

•

The work of correction of Electoral Rolls was

take n up by the Post Offices across the

cou ntry for the Election Commission of India.

The weight of parcels carried by Speed Post

was increased from the present 35 Kgs. to

50 Kgs. for parcel s of Indian Air Force with

whom the Departme nt has a contract to carry

spare parts as Speed Post Parcels.

Infrastructure survey of all large sized villages

was carried out for the Registrar General of

India.

The contract with the State Bank of India for

dispatch of their debit cards was renewed for

another year. Thi s Nati onal Account has

generated revenue of more than Rs. 180

Million in the year 2004-05.

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Chapter6

INTERNATIONAL RELATIONS

Universal Postal Union

6. 1 The 23rd Congress of the Universal Postal Union

(UPU) was he ld at Bucharest, Romania from l 51h September to 051h October, 2004. A hi gh level lndian

delegation led by Shri Dayanidhi Maran, Hon 'ble

Minister of Communications and IT represented India

at the Congress. During the Congress, India was re­

elected to the Postal Operations Co uncil. The 40-Member Postal Operations Council (POC) is responsible

for important operational, commercial, economic and technical aspect of international po ta! operations among

member postal administrations. India was nominated as C hairman of Committee 3 of Postal Operations Council ,

which deals with operational issues. India was also

nominated as Co-Chair o f the Po licy Question Working

Group of the Terminal Dues Project Team. It also became

a member of Environment and Su tainable Development

Project Group of the Counci l.

India Post- a Member of Quality of Service Fund Board of Trustees

6.2 Secretary, Department of Posts represented

India Post in the meeting of Board of Trustees of Quality

of Service Fund (QSF) of the UPU he ld in Lis bon,

Portugal from 27'h to 28'11 April , 2004. The Quality of

Service Fund established by UPU seeks to channel ise funds from the ind4strialized countries to the developing

countries for financing projects designed to improve the quality of service in the developing countries. The Board

of Trustees, comprising nine e lected members fro n1 different geographical regions, manages the work of QSF.

India is an elected member of the Board . This meeting

was specially important for India Post as Secretary (Posts)

was elected Chainn an of the Board of Trustees for the year July, 2004-June, 2005. The meetings of the Board

held in Washington, USA from 051h -081h July, 2004 and

37

during the POC Session in January, 2005 were chaired by Secretary (Posts). In the capacity of Chairman, Indi a

presented the report of the Board of Trustees of the

QSF at the Congress. A two me mbe r delegation compri s ing Secre tary (Posts) and Deputy Director

General (IR) also attended the annual sess ion of the POC held in Berne from J71h to 28th January, 2005. The

Council considered many proposals relating to standards

and procedures of the Letter Post Regulation<> and the

Parcel Post Regul ations. Secretary (Posts) chaired the meetings of Committee 3 of the POC on Operational Issues as also the meeting of the Board of Trustees of

the Quality of Service Fund.

6.3 Deputy Directo r General (IR) attended the meeting of the Terminal Dues Project Group of the Postal

Operations Council (POC) held in Rabat, Morocco on J 01h and 11 'h March, 2005 as India, al ong with Great

Britain is a Co-Chairman of the Working Group 13 on Policy Questions within the Project Group. This meeting

was mainly aimed at validation of the action programme

during the period from 2005 to 2008.

Asia Pacific Postal Union (APPU)

6.4 India plays a signifi cant role in the affairs of the

Asia Paci fic Postal Union (APPU), a Restricted Union compri sing 29 countries of the Asia-Pacific Region. The APPU Congress is the supreme organ of the Union and meets eve ry five years. The Executive Council (EC)

meets o nce in a year, in principle. and ensure, the continuity of the work of the Union between Congresse~.

The APPU-EC/Governing Board meeting was held from 091h to. 1411i May, 2004 in Queenstown, New Zealand.

Secretary (Posts) and Deputy Director Ge ne ral ( IR ) represented India Post in the meeting. Several important proposals and issues in the context of the Asian Pacifi c

Region such as Term inal Dues, Technical Assistance,

Postal Financial Services, etc .. were discussed.

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Asia-Pacific Post Co-operative Management Board

6.5 India Post i al o a member of the seven-member

Co-operative Management Board of Asia Pacific Post

Co-operative (A PP - CMB). The APP - CMB is the

body designated to supervise the activities of the A ia

Pacific Post Co-operative. India has been play ing an

active role in its capacity as a Board Member in managing

the affairs of the Co-operative. In its meeting held at

Singapore on l 9'" November, 2004, Assistant Di rector

General (JR) represented India Post. During the meeting

regional postal issue arising from the UPU Bucharest

Congres , progress on the APP 2004-05, Bus iness Plan

ac tivi ties and Regional Support Centre for Asia Pacific

(RSCA P) ac ti vitie for 2 004-05 were di scussed .

As~ istant Director Genera] (rR) al o attended the Asia

Pacific Post Co-operative Management Board (APP -

CMB) meeting he ld on 17'" and 18'" March, 2005 in

Sydney, Australia. The issues discussed in the meeting

included APP/APPU Merger Proposal, APP Bu iness

Plan Progress Report, formulation of APP 2005 Bu iness

Plan , future of the Co-operative, and preparations for

the forthcoming APPU Congress.

Projects

6.6 The Department of Posts has unde rtake n

project · for computerizing Post Office Counters at

General Po t Offices in Bangladesh, Myanmar and Nepal

with funds being provided by the Universal Po tal Union.

These acti vities are being taken up by the UPU through

India Post in recogni tion of our capabilities in the area of

computeri zatio n and software development. Other

projects taken up on behaJf of UPU were a con ultancy

mission to Cambodia. A consultant was also sent for

holding a training workshop in Tanzania and Bahamas.

SAARC Letter Writing Competition

6.7 The I 9'" SAA RC Letter Writing Competition

was organized by Pakistan Post on 26'" September, 2004.

Miss Aswathy GopaJakrishnan of Emakulam (District)

in KeraJa C ircle stood first in the SAARC Competition.

39

The e ntry of Mi ss Aswathy Gopalakri s hnan was

adjudge, I best at the National level by India Post and

wa · forwarded to Pakistan Post, the organiser of the

competition.

Delegations

6.8 A four-member delegation from Tanzania Posts Corporation visited India from 24th October to 2nd November, 2004, to familiari ze themselves with the software of counter automation and other software developed by India Post. The team evinced keen intere t in not only the counter automation oftware but other modules of Meghdoot Software as well as e-Post and the Y-SAT Money Order System. The delegation also met Senior Officers of India Po t to discus matters of mutual co-operation between the two countries.

Participation in International Meetings

6.9 During the period, Deputy Director General (CP) and As i tant Director General (IR) attended a Seminar on Strategic Alliances for Directors General and Senior Postal Management in Asia Pacific Region held at Bangkok from 08'h to 1 Olh June, 2004, which was hosted by La Poste, France. Apart from di cussion on models for po ta1 reforms including regulation and operator roles, structure, Universal Service Obligation (USO), etc., there was a ession on issue concerning Wo rld Trade Organisation (WTO) and General Agreement on Trade and Services (GATS)

6. J 0 Dr. U. Srinivasa Raghavan, the then Member, Postal Services Board partic ipated in the Postal Financial Services Workshop held at Asian Pacific Postal College, Bangkok from 09lh to l l 1h February, 2005. The Workshop was organized by Universal Postal Union (UPU) and Japan Post on the basis of a Resolution passed by the 23rd UPU Congress on the development of Postal Financial Services. The objective of the workshop was to provide postal administrations the opportunity to discuss possible regional actions to improve postal financial services in the Asia and Pacific Region.

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6. 11 Secretary (Posts) and Deputy Director General

(IR) visited Bhutan from ogm to l J lh November, 2004

to discuss issues relating to support to Bhutan's HRD programme, updation of the Meghdoot Software and

other matters of mutual interest. A Bhutanese delegation, led by their Managing Director also visited lndia from

27m to 3 1 sa March, 2005 for further discussions on

these issues.

Updation of International Postal System (IPS)

6. 12 The International Postal System (IPS) is installed

at the fou r international Speed Post Concentration

Centres and Offices of Exchange at New Delhi , Mumbai ,

Kolkata and Chennai. The software and network support

for the IPS is provided by the Postal Technology Centre

of the UPU and the system is continuously updated. Th is

year, lndia Post has installed Version 4.2 1 of the IPS at

the four sites. l n addition, we are working on upgrading

the IPS System to include the IPS Accounts Module,

Web Mod ul e and Web Client M odu le to m ake it

compatible with the internet. This would enable the

customer to log on into the system through Internet and

access track and trace services .

Validation of Delivery Standards for International EMS

6.13 The EMS Unit of the UPU validates delivery

standards of EMS in each country. The periodical report

cards generated by the UPU on the bas is of the

41

Elect:rol'.ic Data Interchange (EDI) are measured against

the de! very standards. The de! i very standards for deli very

of Inward EMS in India have been prepared. The same

have been validated by the EMS Unit.

Introduction of Ba r Codes for International Accountable Items

6. 14 The 23m UPU Congress 2004 held at Bucharest,

Romania has introduced a different sy tern for parcel

delivery payments. Certain incenti ves/bonus payments

have been introduced based on additional service

features. Use of bar codes on international parcels is

mandatory to claim the bonus payment. India Post has

introdu ced the system of affix ing bar codes to all

accountable international mail items originating from India.

It is expected to enable faster assimi lation of data and

track and trace of postal articles.

Computerization of Foreign Post Offices

6. 15 The Department has undertaken a project to

computerize the Offices of Exchange in order to improve

the quality of International Mail Operations and ensure

better customer satisfaction. Five Sub-Foreign Post

Offices (Srinagar, Jaipur, Ahmedabad, Bangalore and

Kochi) and two Foreign Post Offices (New Delhi and

Mumbai) have been computerized. The computerization

of the other two Foreign Post Offices at Kolkata and

Chennai is underway.

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Chapter7

TECHNOLOGY

Introduction

7. 1 The Planning Commission had constiluted a Work ing Group on Posta l SecLOr comprising represe nL aL ives fro m Departme nt of Pos ls. Delhi University, Indian Inslitute of Technology. New Delhi , Indi an lnstitule o f Manageme nl , Ahmedabad , Depanment of Information Technology. Plann ing Commission. Department of Telecom, NIRO, Ministry of Rai lways. Minislry of Finance, Ministry of Rural Development, etc., in April , 200 I Lo recommend for modernization of the postal sector relevant to formulate the Tenlh Plan proposal. The Working Group sLudied the computerizaLion initiati ves carried up Lo Lhe year 200 I and recommended that the proce s of computerizaLion initialed earlier hould be continued and all the Head Posl Offices and important Departmental Sub Post Offices hould be computeri zed during the Tenth Plan. The

Working Group also suggested introducing new service I products for generating additional resources for the Department.

Computerization and Networking of Post Offices in 101

" Five Year Plan

7.2 For the I o•h Five Year Plan (2002-07), the Cabinet Committee on Economic Affairs approved an ambitious project for computerizaLion and neLworking of Po t Offices, Admini Lralive and Account Offices. in January, 2004. Thi i a major Plan Scheme and has an outlay of Rs. 8,362.7 Million. The objective i to improve quality of service in an effi cient and real Lime basis.

7.3 The Departmenl has the target Lo computerize and network 839 Head Po t Offices, 6,86 1 large Sub­Post Office , 22 Poslal Accou nts Offices and 264 Adminislrative Offices during the Tenth Plan. T he Department ha been able to computerize 839 Head Post Office and 1,533 Sub-Post Office during 2004-05. By

43

obtaining special permission from the Mini try of Finance, the Department has al o placed order for computer and hardware in 2004-05 to computerize 2,860 more Sub­Pos t Offices again t the targe t of 2005-06. The Department will computerize the remaining Sub-Post Offices as targeted in the Tenth Plan during the remaining period of Tenth Plan. The Department i also working towards networking of Post Offices by setting up a National Data Centre in National Informatics Centre during this plan period.

Money Order transmission through VSAT Network

7.4 Indi a Post, in it endeavour to reduce the transit time for transmission of Money Order' . et up a network of 150 Time Di vision Multiple Acee s (TOMA) High Speed VSAT Satellite Money Order (SMO) stations across the country during the Ninth Five Year Plan. These 150 SMO Centre are in tum connected to 1.486 Extended Satellite Money Order (ESMO) Station over dial-up connection. 15. 10 Million Money Orders were transmitted through this VSAT network during 2004-05. The Software Development Centre located in Postal Training Centre, Mysore, developed the app lication software for transmission of Money Orders.

Automated Mail Processing Centres

7.5 At present two Aulomated Mail Processing Cenlres (AMPCs) are funclioning at Mumbai and Chennai . As a part of the Plan activi ties approved by the Planning Commission for the Tenth Five Year Plan, the India Post has initiated acti on for setting up of two more Automatic Mail Proce sing Centre (AMPCs) at Delhi and Kolkata with an outlay of Rs. 710.50 Million to be completed by 2006-07. Automation in mail sorting process will result faster transmission and delivery of mail .

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Modernisation of Post Offices

7 .6 Under the Plan Scheme of Modern isation of Post Offices, India Post planned to make a qualitative change in the operati ve systems of the Post Offices, to improve the fun ct io na l e ffi c ie ncy and to prov ide a bette r environment for the customers. A target was laid down

45

for "Improv ing Ergonomic " for 1,500 Post Offices and for "Supply of new Mechanical Equipment " to 1,600 Post Offices during the Tenth Plan period. Till 2004-05, under the Plan activity - " Improving Ergonomics", 342 Post Office have been modernized and further 858 Post Offi ces have been suppl ied with new "Mechanical Equipment ".

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64,475,526 412,931.2

7,892,478 320,607.3

22,599,857 1,515,735.7

46

808,666 42,332.8

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Chapters

FINANCIAL SERVICES

8. 1 The Post Office Savings Bank is one of the oldest and largest banking in titution in the country. It operates about 140 Million Saving Accounts. The Post Oflice Savings Bank Scheme is an agency fonction performed by the Department of Posts on behalf of the Ministry of Finance. Government of India. The Post Office Savings Bank provides an avenue through the network of 1.54,000 Po. t Offices and reach to people all over the country to Jeposit their savings in eight Schemes. Its reach and -;ervice is unparallel by any other banking agency in the 1..ountry. The Ministry of Finance remunerates the Department of Posts for the Savings Bank work at a rate fi xed from time-to-time. During the fi nancial year 2004-05, the Department earned approx imately Rs. 20,300 Million as remuneration for Savings Bank work.

8.2 Post Office Sav ing'> Bank has a customer base

of 140 Mi llion account holders with annual deposits exceeding Rs. 1,000,000 Million and a branch network of 1,54,000 branches, which is double the size of al I bank in the country, put together. Eight products are retailed from the post offi ces across the country. These are Savings Account, Recurring Deposit. Time Deposit. Monthly Income Scheme, Public Provident Fund. Kisan Vikas Patras, National Savings Certificate and Senior Citizens Savings Scheme. The outstanding balance under al l national savings schemes in Post Offices is over Rs. 3,750,000 Mi l lion. The Senior Citizens Savings Scheme has been introduced w.e.f. 2"J August, 2004 with a view to provide relief and new avenue of investment and return to Senior Citizens and provides a spec ial rate of interesr of 9%. Profile of the seven Savings Scheme!:> are given in Table 4 :-

TABLE4 SAVINGS SCHEME :PROFILE (AS ON 31.03.2005)

Name of Scheme Number of Accounts Total Amount Deposited

Saving Account. (S B)

RD Accounts

TD Accounts

M IS Accounts

NS Accounts(87 & 92)

PPF Accounts

Sr. Citizen

Postal Finance Mart

8.3 With the ushering in of the liberaliLation o f the financial sector in the last decade, the Post Offi ce proposes lo meet the ri'>ing expectations of its customers in financia l services by provid ing dedicated offices rendering a basket of financial serv ices including small

(Rs. in Million )

61.990,467 152,98 1.0

64,475,526 4 12,93 1.2

7,892,478 320,607.3

22,599,857 1,5 15,735.7

808,666 42,332.8

1,873.726 148,298.1

164,257 87,839.2

savings in line wi th world over trend of the post office providing exclusive retailing outlets as a One-Stop - Po t Finance-Shop. There was an assessed need to improve the ambience in which Postal Financial Services arc­offered and bring under one roof as a Financial S11pLr Market, w ith networked and computeri Led fa~1i 1 ti l!s

providing al l postal financial products like Sav 111gs Bank

47

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and Saving Certificate , Postal Life In urance, Oriental

Life In urance (non-life partner). International Money

Tran fer, Mutu a l Fund and Bond. , Government

Securities, Domestic Money Trans mission, e tc. The

Postal Finance Mart wi ll be manned by As ociation o f

Murual Funds of India (AMFI) and Insurance qualifi ed

staff for providing advice on value addition to depositors.

Some po t office are propo ed to be remodeled into

Po tal Fi nance Mart~, o that the value addition of a

brand image outlet for fi nancial services can be provided to the existing po tal network. Some Postal Finance

Marts have already been started in Tami lnadu as an

original initiati ve. It i propo ed to re- mode l. in two

pha e , at least 300 high worth and high potential post offices in the country into Postal Finance Marts. In

order to better utili e the network and reach of the Post Offices, India Post i atte mpti ng to introd uce new

financ ial serv ices throug h va ri ous public-pri vate

partnership.

New Products and Services introduced by Department of Posts

M utual Fund & Bonds

8.4 The Mutual Funds industry is maki ng rapid strides

and growing at a fast pace in the country, with nearly

R . 1,550,000 Million o f asset under the management

of A et Management Companies. India Po t ha entered

into the business of re ta iling of Mutual Funds o as to bring mutual fund within the reach of a select post office

cliente le, who are looking for a fas ter growth avenue for

their in vestment. With the withdrawal of investments by

HUF and other non-juridical entitie in po t office small

saving schemes as a result of an amendment to the

Finance Act, 2005, the religious, chari table, educational in titutions and trusts are today offered inve tment in

UTI Charitable. Religious, Educational Societies and

Trusts Scheme(UT ICRTS) through post o ffi ces.

8.5 There is already a growing network o f over 250 post offices dbtributing select Mutual Funds and Bond.

of Principal-P B/Prudential-IC ICI/SBl/IC IC I Capital/

IDBI/RBI Bonds. The financial service. portfolio oflndia Post, today. has a large number of other re levant financial

49

prodw cs like RB I India Relief Bonds. IDBI Flexi Bond,

IDB I Governme nt Securities, ICICI Pen ion Fund etc.

1 ne Department ha tied-up in September, 2004 with

UTI Asset Management Company Limited, which is the

largest player in the Mutual Fund market in the country

to reta il 17 Mutual Fund Schemes from select po t offices. This serv ice while extending the reach of the

capita l market of the country, also provide the common

man easy access to market ba ed investment options.

International Money Transfer Service

8.6 The Indi a Post - Western Union tie-up provides

the customer the facility o f receiving remittances from

more than I 96 countrie on a real time basis. The service

is currently avai lable from more than 6,800 post offices.

Remittances in excess of US Dollars 298 Million have been delivered through this service ince April 200 i . The

service has brought in re mittances worth 170 Million US Dollars from April 2004 to March 2005 and has generated

revenueof Rs. I IO Million. India Po treceivedtheaward

in the years 2004 and 2005 for "Highe t Growth in

Tran action ". India Post ha increased it market share

of Weste rn Uni on transaction from 22% in 2004 to

30.9% in 2005.

Retailing of Government Securities

8.7 In a ti e-up with IDBI Capital Market, the

Departme nt of Po t has launched the retailing of

Government Securities (G-Sec ) in Tamilnadu and

Andhra Prade h and it is propo ed to be extended to

Delhi and Maharashtra. The focus of the Department's

ini tiatives in the area of financial services is to provide a bouquet of service that will cater to the needs of the

cu tomer by leveragi ng the retailing outreach of the

network, o that post offices gradually become a one­stop shop not only for Saving Bank Schemes but for public-private entities, who want to ride the outreach to

reach areas, which are otherwi se inacces ib le to them.

The pa11nership success depends on the marketing effort

of the public/private partner to bring the customer to the post office and the presence of the po t office as a

representative of the Government of India in location , which covers the length and breadth of the country.

8.8 "ff1" 1884 ~ ~ ctr ~ ~ ~ ~ ~ (~~ ~ Cfi4il1Rll'i ~~~~~ctr 1lt 'wffi ~ ~ ~ ~ ~ ~I ~ ~ ~ ~ ~ Cfi4il1 Rll1 ~ ~ tr ~ ctr ~ ~ I 3TT\1f ~ ~

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<ITVRT <J>T ~ ~ ~m fihlll~~C'l {~) 31 .03.2005 (fCJ)

4 I R;i R=t lfi (~R;ill'1 ~. ll) R;iR=t )' 41 lll qft ~ ~~m qft~

~~~ 344,403 38,306.40

~~~~ 1,335,847 72,079.60

8.10 ~ ~ ~ f)iyf(;iftia ~ ctr q1R;tfftll'i

ctr Xjfc)m >rc:R ~ ~: -

(i) ~ ~ (Wan)

(ii) 4Rqct.-f1ll ~ ~ (~)

(iii) i!iC:l61ful ~ ("ffi=Wr)

(iv) 15 "C!Cf 20 CJlTI ~ ~ l'lc-lll~l(l iiiC:l61'kll <ftl1T (~)

(v) ~ ~ i!iC:l 61fd1 ~ (~ w an)

8.11 ~ ~ ~ ~ ~ ~ ~ iITT"

~ \i i:t ll ~ l\d ~ 3tR ~ ~ ~ "10 ~

50

~ (~R;ill'1 ~. ll)

2,391,662 191,054.30

3,738,798 185,209.30

~ ~ ~ ~" -irt ~ % I \31""CfJ"T Ull41RCfi

(0s) ~ f.'lY l j'<"il'< ~ :

~ ~ ("filll wan)

(ii) 4Rqct.-ftll ~ ~ (1JT11 Xjfc)m)

(iii) i!j c; l 61 '<-tli ~ ("filll "ffi=Wr)

(iv) 15 ~ 20 crtfi ~ ~ ~ ~ ~ (J!Tl1 ~

(v) 1 o ~ ~ ~ ~ ~ ("filll fim)

8.12 ~ ~ ~ 3l'R ~ ~ ~ ~ 4 I f(;ifft ll)i "CfJl "ifR'i 00 ~ ~ ~ "61"R ~ f¥l ~ tR ~ ~ 1Tm m :-

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Postal Life Insurance

8.8 Postal Life Insurance (PLI ), introduced in 1884, ~ s the o ldest life insurance cheme for benefit of Government employees. Initially meant onl y for the Postal employees, today it caters to employees of the ..:: ivi l and military per onnel of the central and state governments, local bodies, Government aided educational in titutions, uni versities, nati onalized banks, many

autonomou and financial in titution , public sector undertakings of the central and state Governments. In a major innovation, Rural Postal Life Insurance (RPLI ) scheme was al o introduced in 1995 for the benefit of the rural populace.

8.9 The status of PLURPLI funds as on 3 1.03.2005, and the business procured during the year 2004-2005 i as given in Table 5.

TABLES

PERFORMANCE OF PLI/RPLI

Name No of Policies Sum Assu red Aggregate No. Aggregate Sum of Plan Procured (Rs. in Million) of Active Policies Assured up to

PLI 344,403 38,306.40

RPLI 1,335,847 72,079.60

8. 10 PLI offers the foll owing types of policies: -

(i) Whole Life A surance (Suraksha)

(ii ) Convertib le Whole Li fe Ass urance (S uvidha)

(iii) Endowment Assurancc(Santosh)

(iv) Anticipated Endowment Assurance for 15

& 20 years (Sumangal)

(v) Joint Li fe Endowment Assurance (Yugal Suraksha)

8. 11 Under RPLJ , first four plans are common and

one additional plan" I 0 year RPLI'' is also available. Their

51

31.03.2005 (Rs. in Million )

2,39 1.662 19 1,054.30

3.738,798 185,209.30

trade names are as indicated below: -

(i) Whole Life Assurance (Gram Suraksha)

(ii) Convertible Whole Li fe Assurance (Gram

Suvidha)

(iii) Endowment Assurance (Gram Santosh)

(iv) Anticipated Endowment A urance for 15

& 20 years (G ram Sumangal)

(v) I 0 year RPLI (Gram Priya)

8. 12 The bonus for continuing PU and RPLI policies

were la t declared at the fo llowing rates :-

• atR>tct>t s ~ctt~

U<OR ~ 1 000/-~ qft~~~~qft~ (~-q)

3ITVfiCR ~ ~G)~~ ~ ~~1~1a ~

31.3.2002 ~ ~ ~ 3fj'fITT ~ ~ ~ 95 77 70

31.3.2001 ~ ~ ~ 3fj'fITT ~ 60 50 50

'5T<P ~ ~

atR>fQ>t 7

~Qctl:?~~

fcITTuT ~~~ ~~~~

~~~ 107,357 8,852

~ ~ ~ Xlfir (~~~;:i ~. +l) 3310.20 166.40

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TABLE6

RATE OF BONUS

Type Rates of bonus per Rupees 1000/- sum assured (in Rs.)

Whole Life Endowment Anticipated Assurance Assurance Assurance

PLI as on 3 1.03.2002 95 77 70

RPLl a on 3 1.03.2001 60 50 50

8. 13 Detai ls of claim under PLI and RPLI po lic ies, euled during the year 2004-2005, are as given below: -

TABLE7

CLAIMS SETTLED

Details PLI RPLI

No. of Claim 107,357 8,852

Amount Paid (R . in Million) 33 10.20 166.40

53

~9

9.1 ~ fct1WT \Jf"RIT cpl '5 I¢ EH) ~ ~ "< I~~ I it)

~&RT fcrfi1?r ~~~~ti~ ~ ~ ~ m ~ 31RIR~ '5TCITTR 'llffif ~

~ 3Rl tj ?11 <'1 llVfcr'lwn (fW 3Rl Wl<FTI cBT 3JR ~ ~ ~. m '¢"[ :fIBR. ~ l:l?l1 cBt f6rnft ~ ~ ~Cfint~mt1

9.2 crf 2004-05 ~ G'RR ~ ~ 3ftx ~ 1Br CfinT ~ qift~ ~ ~ 3TfvKr ~ 44,318.47 ~R;,~1

~ W 3ftx 3Rl tj ?I I <'1 lfilfcr'lwn ~ ~ W1R ~ ""{ii'q

~ ~ ~ "'<1fu 1,508.45 ~R;,~1 ~. ~I ~ crf ~ 57,360.61 ~R;,~1 ~cf> czrn cBt ~ ~ crf 2004-05

~ ~ ¢ 14¢1'(1-czrn 59,645.37 ~R;,~1 ~ t (~ 3.98% cBT ~I czrn ~ ~ ~ ""{ii'q ~ ~ ~ ~ '+ffil~ ~ (fW ~ ~ W1R ~ '.i1IBR 3ftx

~8

~$~

(~ 2004-05 $ ~) (m ~~llri °4)

~ c:i1+afclcn c:i1+afclcn tmrn qlf qft ~ ~ ~ -4 ID~fffiP~~ ( + )/

2003-04 2004-05 ~ "Cfilft (-)

~

~-~ cBT f6rnft 8,946.62 7,986.58 (-) 10.73

~~""{ii'q~Wl('f~~ 11,559.31 12,971.13 12.21

11"fi~ 3ftx ~ ~ ~ ~ 'CR ¢4l~1 1 3, 18 1.34 3,268.94 2.75

~ ~/~ 1f?f CITTd ~ ~ ~~ 17,625.00 18,610.00 5.59

*~~ 1,257.02 1,481 .82 17.88

W"R 42,569.29 44,318.47 4 .11

~

"<11i:JI~ IHl l "<1'i 3,306.95 3,448.69 4.29

'>li!IC'l'i 37,838. 19 38,833.25 2.63

~~ 1,967 .95 2,042.15 3.77 ** ~ 14,247.52 15 ,32 1.28 7.54

W'R~~ 57,360.61 59,645.37 3.98

~-c:i1fc1~j 1,039.09 1,508.45 45.1 7

~~ 56,321.52 58, 136.92 3.22

mer(~~-~) 13,752.23 13,818.45 0 .48

* ~ ~ fcNT111"RT ~ ~ ~ tITT'fQ)t ~ lliTl'I, tITT'fQ)t ~ ~ ~ W<T 'Iliff ~ ~ m- Wn 'Q''IITT ~ 3Rl ~ ~ ~~st 3ITTl ~ t- 1

* * ~ ~. ~ cim, ~ 'lffil, ~ ~ <fR, illwml'li<t> ~. ~!HUT. ~ '<t>l ~. t1m mM) u'!ITT. 3!T1ffe ~ 'fll'1'1!ft. m&l; ~ ~ ~ 3R1 ll~ l ltlP!ct> cim ~ mflnq ~I

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Chapter9

FINANCIAL MANAGE1\1ENT

Introduction

9. l The Department of Post provides postal services to the public through a large nation wide network of Post Offices. Besides providing purely postal serv ices. Post Offi ces perform agency functions like Savings Bank, Payment of Pen ion, Sale of Cash Certificate , etc., on beha lf of o ther Mini s tries/Departments of the Government of India/other organisations.

9.2 Th e total revenu e ea rn ed incl udin g re mun eration for SB and SC work du ring the year 2004-05 was Rs. 44,3 18.47 Milli on and the amount rece ived from other M ini s tri es/ Department s as Agency charge was Rs. 1,508.45 Million . Gross workin g ex pend iture for the year 2004-05 was Rs. 59 ,645.37 Mi l li o n aga in t th e prev io us year 's expend iture of Rs. 57 ,360 .6 L Million (i.e. an increase of about 3.98%). The inc rease was main ly due to

TABLES

REVENUE AND EXPENDITURE (FOR THE YEAR 2004-2005 )

(Rs. in Million)

Particulars Actuals Actuals %age Inc 2003-04 2004-05 (+)/Dec (-) over

previous year

R evenue Sale of Stamps 8,946.62 7,986.58 (-) I0.73

Postage Realised in Cash 11 ,559.3 L 12,971. 13 12.2 1

Commission on Money Orders and Indian Postal Orders etc. 3, 181.34 3.268.94 2.75

Remuneration for Saving Bank/Saving Certificates Work 17,625.00 18,610.00 5.59 *Other Receipts 1,257.02 1,48 1.82 17.88

Total 42,569.29 44,318.47 4.11

Expenditure General Administration 3,306.95 3.448.69 4.29

Operation 37,838.19 38,833.25 2.63

Agency Services 1,967.95 2,042.15 3.77

**Others 14,247.52 15,32 1.28 7.54

Total Gross Expenditure 57,360.61 59,645.37 3.98 Less Recoveries L.039.09 1,508.45 45.l7

Net Expenditure 56,321.52 58,136.92 3.22

Deficit (Net Expenditure-Revenue) 13,752.23 13,818.45 0.48

* Thi · includes service charges retained by the Department of Posts from sale of Passport Application Form, Passpon Fee Stamps. Central Recruitment Fee Stamps. receipts from other Postal Admin istration~ etc.

** This include Wages, Office Expenses, Overtime Allowance, Rent and Taxes. Professional Services, Maintenance, Amenities to Staff, Pension charges, Supplies and Material, Machinery and Equipment and Other Administrative Expenses. etc.

55

dlf&Chl 9

2003-04 3tR 2004-05 lf ~ 00311 ~ <hl4Cbl.ft-~ qft ~ (~~~;:i ~ 1))

W11 mm~ 2003-04 2004-05

~.

1 .

2.

3.

4.

5.

6.

7.

8.

9.

Cll~fclijj ~ Cll~fclq; ~

~~ 0.00 10.74

~~mn~/~mmn 42.10 40.84

fclfcm "Wn31T CflT :fR1R

~ ~ CflT :fR1R 111 .26 85.52

~~~ 709.33 1243. 75

~~~ 72.79 15.87

~~~ 0.00 0.00

3ia'<~~q ~ ~ qx cti4l~11-~ ~ ~ 38.75 69.55

~ ~-~ CflT e<4'l!!1lfi ~ 36.06 10.39

~* 28.80 31 .79

~·<'{ 1,039.09 1,508.45

~ ~ ~ ~ tR-~ ~ ~ ~ tiX ~. "Wrr ~ ~ ~ 3rR 3Rl ~ fct~ ~ Cl'<j\~lli ~

~~I

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TABLE-9

RECOVERY OF WORKING EXPENSES ON ACCOUNT OF AGENCY SERVICES IN 2003-04 AND 2004-05

(Rs. in Million)

Head of Account 2003-04 2004-05 Actuals Actuals

Military Pension 0.00 10.74

Payment of Coal Miners and EPF/Family Pension & 42. 10 40.84 other Misc. Services

Payment of Railway Pension 111.26 85.52

Postal Life Insurance 709.33 1243.75

Custom Duty Realisation 72.79 15.87

Mahi la Sarnridhi Yojna 0.00 0.00

Commission on Ale. of International Money Transfer - 38.75 69.55 Western Union Scheme

Telegraph share of Combined Offices 36.06 10.39

*Others 28.80 31.79

Total 1,039.09 1,508.45

This includes Commission on sale of Non-Postal stamps of Delhi Administration, Recoveries from Anny Postal Service Accounts and other Government Departments.

70000

60000

50000

c ~ o

~=

I~ ~

~ .. i~

30000

a: 20000

10000

~attt~ REVENUE AND EXPE"IDITURE

53741 S6322

51096

4&176

.-

32978 36971

2000-01 2001-02

~0097

2002-03

Yeorw d

42569

57

= 58137

... 4'318

50% ~ 'lffi ~ fc8<l ~ CfiRUT % I ~ lfiT:r q1'IT ctr ~. ~ q1f ~ fcri:ffll fcfn ~ IDXl f.mTfur ~ ~ m Cll<T C!?1 oo ~ "ff1:nc{ w. ~ ~ ~ ~ JtR Cll<r ctr ~~ ii 14kR' I ~ CfiRUT "fi1:rq s3lT I

3IB: m JtR ~ ~ ~ ¢& ~ ~ fcli:TPT CfiT

mer 13,818.45 ftlfc'1ll1 ~ 3TtCfiT 7T<rr % I

9.3 fcn:frTr ctr 3ITTT "qX!fc'1lli" 3tR "~" ~ XiJq ~

M ~ ClW ~ 9 ~ cft ~ "qX!fc'1lli" 3Rl fcnwTI ~ ~ ctr 3ITT ~ ~ TR ~ CfiT<ll ~ ~ fcri:ffll IDX1

~ ~ ctr ~ % 3tR "~" ~ 3ITlT, ~

"fTPTifi ctr ~. 1141~ ClW ~ ~ ~ qx

~. 3Rl ~ ~3TI ~ ~. ~ 6)cp Cl2fl

~ "Q?I) ~ IDl:(l ~~ ~ M % I ¢ 14¢1;ft-Cll<f ctr ~ ~ fcri:ffll ctr 3ITTT cpl{ % I ~ mt JtR fcfn ~

~ ~ qrc;fi ~ fH51llC11 ~ ~ ¢& rt % I -n2f[fq

~ mt ~ ~ ¢& ctr ~ ~ cp1 fcri:ffll IDXl ~

ctr~~~~3TI~~~~~~

~ 3tR fcffi ~ IDXl ~~ma ffil1T ~ m Cll<T cp1

~ fflCITT" ~ 7T<rr % I 3IB: fm:fi<:T q1f 2004-05 ~

c:'RR fcri:ffll CfiT mer 1 3 I 818 .45 ft! fc;i ll 1 Xl • w \JlT ~ q1f ~ 13752.23 ftlfc'1ll1 X'. ~mt~ 0.48% ~%I

~ "QCf)R ~~ctr 4.11 % fNl!54lll ¢& ~ CfiRUT

¢14¢1~-Cll<T ~ 3.22% ctr ¢& ~ ~ mt ~ ¢& ~ 0.48% x1ft I

9.4 fcITT ~ IDXl q1f ~ c:'RR "¢14¢1-<l-Cll<T"

3tR II~ ~II ~ ~ ~ ~ ~ f.ffum CfiT

q1f ~ c:'RFf ~ XiJq ~ ~ CR fWn 7T<rr 2fl I

~ ~ <P) x:r=r<T qx fcfn ~ cp1 3M1iIB CR

a1R>tco1 1 o

2004-05 -ij;~ ~ ~~ ~ (ftlfc'1l!;:i ~ 1))

CZflf ~ ~ ~ l_ff: ~ ci1'R!RICb 3Tfuco (+)/ ~I ~

Qlc:fiffrH RIP!mRria CZflf ~(-) l_ff:

~ RI Pl in Rr1 t1

3l1GR m

3201 Cbl4Ct>1-ft-CZflf 60273.10 140.60 60413.70 59645.37 -768.33 180.07 -588.26

2552~~~ 30.60 0.00 30.60 0.00 -30.60 30.60 0.00

~-ij;~mqQR

~ Cb l4Cb 1.ft-CZflf 60303.70 140.60 60444.30 59645.37 -798.93 210.67 -588.26

5201 ~~ 1718.40 69.10 1787.50 1262.85 -524.65 390.30 -134.35

4552~~-ij; 69.00 0.00 69.00 0.00 -69.00 69.00 0.00

fctcf>rn -ij; ~ m<JUR

~ Cbl4Ct>1-ft-CZflf 1787.40 69.10 1856.50 1262.85 -593.65 459.30 -134.35

~ Cbl4Ct>1-ft 62091 .10 209.70 62300.80 60908.22 -1392.58 669.97 -722.61

«flf+~ CZflf

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payment o f Dearness Allowance/Dearness Re lief, Pens ionary c harges and impact of 50% merger of

D .A. Like last five yea r , t hi s year also the Department was able to keep the ex penditure within the cei ling fi xed by the Mini s try of Finance throug h stri c t budgetary control and c lose monitoring of ex pe ndi ture. Des pite the in crease in sa laries and Pensionary charges, the defic it of th e Department was pegged a t R . 13,8 18.45 Mi ll ion.

9.3 The earnings of the Department are in the form of 'Recoveries' a nd ' Revenue'. The item

' Recoveries'mentioned in Table 9 represents the amount

of commission earned by the Depa11ment for Agency Functions done on behalf of other Departments and o rgani ations and 'Revenue' is on account of sale of

Postal Articles. commission on money orders and lndian Po tal Orders. receipts fro m other premium services, remuneration for Savings Bank and Savings Certificates

work e tc. The earnings of the Department are on the lower s de in comparison to the working expenses incurred. Thi s results in gradual increase in deficit and cor.·e ponding budgetary suppo11 from the Ministry of Finance. However, this u·end of gradual increase in deficit has been arrested by generating more revenue through different new services introduced by the Department and containing the expenditure within the ceil ing fixed by the Ministry of Finance. Duri ng the financial year 2004-05. the deficit of the Depai1ment was Rs. 13.8 18.45 Million, which is 0.48% more than previous year 's deficit of Rs . 13,752.23 Millio n. T hus despite increase in Working Expenses of 3.22%, the defi cit increase was on ly 0.48% due to appreciable increa e in Reve nue Receipts of 4. 11 %.

9.4 The funds made avai lable by the Mini stry of Finance for 'Working Expenses' and 'Capital Outlay' du1ing the year, were appropriately utilized. Surplus funds were su1Tendered in time to the Ministry of Finance. This

TABLE 10

FUNDS SURRENDERED AND SAVINGS DURING 2004-05 (Rs. in Million)

Nature of Budget Suppl. TotaJ Actual Excess(+)/ Amount Savings Expenditure Est. Grant/ &1xl Saving(-) Surrendered/

Re-app. Re-a pp.

3201 Working Exp 60273. 10 140.(J() 60413.70 59645.37 -768.33 180.07 -588.26

2552 Prov. For the 30.(J() 0.00 30.(J() 0.00 -30.(J() 30.(J() 0.00 Development of North

East Region

TotaJ working Exp. 60303.70 140.60 60444.30 59645.37 -798.93 210.67 -588.26

5201 Capital Exp. 1718.40 69.IO 1787.50 1262.85 -524.65 390.30 -134.35

4552 Prov. for the 69.00 0.00 69.00 0.00 -69.00 69.00 0.00 Development of North

East Region

TotaJ CapitaJ Exp: 1787.40 69.10 1856.50 1262.85 -593.65 459.30 -134.35

Total Working Exp. 62091.10 209.70 62300.80 60908.22 -1392.58 669.97 -722.61

+ CapitaJ Exp.

59

~'Tm 2lll ~ ~ ~ ~ 3ffi czm ct3t 1-Tim wna ct3t 1114'1 c:Ri1 m <PRUT ~ ID ~,

'i~~1a 4~C4~

9.5 crlf 2004-05 >l ~ 4RflR!Rt4l trx 1279.77

~fcrt ll'"l ~ Cfil Ufll" ~3ll ~ ~ 12.04% ~~

3lh 'l-TC.FTT l..H 3lh 8 6. 0 0 % ~ TCfi "f-hTT 3lT cl>

<:ri~xUT 3fh 3llf1~xUT LR, 0.00% tc;r ~TCfi c.iw-;::fl 3lh 1.96% +.Tc;r ~ex cfTiFrT 3lh ~ LR

s3TT 1 ~ m 3IB '1 ~ 4R't1A1Rtll1 trx ~ ~

~ 12,841.31 f?lf(;ill 1 ~ ID 'Tm I ~ m 3IB ~ ~ wnlfr ~ 4RflA1Rt ~ 11, 106.27 f?lf(;il11

~it TTm I

dl~CJ>l 11

~an CJft c>J11lO

(~°I))

w. ~ CfiT ;nl{ 2002-03 (Cll~fclCfl) 2004-05 ( 31-.PfA) ~. ~ ~ ~ ~

~ ~ (11TIB ~

1. ~ ~ 4i'RCfll 7.06 0.50 6.96 0.50

2. ~ q"j'RCfll~ 7.08 5.50 6.88 6.00

3. Qfau1f11a1 ' ~ 4i'RCfl l 5.12 9.17 5.09 10.00

4. lT?I' m (3ia~~ftll lT?I') 7.00 2.42 6.97 2.50

5. lf5r 7.92 9.46 8.43 10.04

6. ~ 'f1'lfT'iffi lT?I' -~ 9.03 0.39 9.72 0.39

7. ~ 'f1'lfT'iffi lT?I' - ~ 14.54 0.88 17.03 0.79

8. ¥' rITTc -¥· tlc4 ~ ~ ~ 9.05 7.67 10.78 7.27

9. ¥' rITTc -~ ~ 14.55 3.85 14.95 4.37

10. ¥' '4TR - 3Rl qf31Cfll~ 14.59 14.15 14.97 9.44

11. ~ 6.23 3.00 6.17 3.00

12. °4TfR;f 66.79 55.28 66.47 57.17

13. tj \ifl Cfl'< o I 33.69 17.00 33.57 17.00

14. ~ rITTc 44.73 38.33 45.88 36.08

15. ~~ 19.78 3.98 23.55 4.07

16. 6ftlfT 44.21 53.47 45.06 53.21

17. ~~ 53.86 26.89 57.61 27.37

18. CfR l={";:fi~ 69.38 28.89 75.91 29.37

19. ~~~ 21.05 1.66 24.24 2.18

20. ~~ 15.90 22.42 20.40 35.56

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was made possible by effective budgetary control and monitoring the progress of expenditure on a monthly basis.

Capital Outlay

9.5 The expenditure on fixed assets in the year 2004-05 was Rs. 1,279.77 Million, of which 12.04% was on Land and Buildings, 86.00% on Mechanization and

Modernisation of Postal Services, 0.00% on Railway Mail Vans ?nd 1.96% on Mail Motor Vehicles and other . The \. aJue of Gross Capital on fixed assets rose to Rs. J 2,84 1.3 1 Mi Ilion at the end of the year. The net progressive fixed asset value upto the end of the year was Rs. 11 , I 06.27 Million.

Table 11

COST OF SERVICES (In Rs.)

SI. Name of Service 2002-03 (Actual) 2004-05 (Projection) No. Aver age Aver age Average Average

Cost Revenue Cost Revenue

l. Postcard 7.06 0.50 6.96 0.50

2. Printed Postcard 7.08 5.50 6.88 6.00

3. Competition Postcard 5. 12 9.17 5.09 10.00

4. Letter Card (inland Letter) 7.00 2.42 6.97 2.50

5. Letter 7.92 9.46 8.43 10.04

6. Regd. Newspaper-Single 9.03 0.39 9.72 0.39

7. Regd. Newspaper-B undle 14.54 0.88 17.03 0.79

8. Book Post-Book, Pattern & S.Pkts. 9.05 7.67 10.78 7.27

9. Book Post-Printed Books 14.55 3.85 14.95 4.37

10. Book Post-Other Periodicals 14.59 14.15 14.97 9.44

l l. Acknow Jedgement 6.23 3.00 6.17 3.00

12. Parcel 66.79 55.28 66.47 57.17

13. Registration 33.69 17.00 33.57 17.00

14. Speed Post 44.73 38.33 45.88 36.08

15. Value Payable Post 19.78 3.98 23.55 4.07

16. Insurance 44.21 53.47 45.06 53.21

17. Money Order 53.86 26.89 57.61 27.37

J 8. Telegraphic Money Order 69.38 28.89 75.91 29.37

19. Indian Postal Order 21.05 1.66 24.24 2.18

20. Foreign Mai I 15.90 22.42 20.40 35.56

61

3lt2lm 10

10.1 f<ITT:ft 'BT ~ "$T ~ ~ ~ Cll fcf~·Fi1 -4 ~ Ncfi i I ~ 2,46,678 f.'l<fferd ¢xh:11R<fi ~

2, 93, 656 m+fiuT \STCfi ~ "$T \Jl 1 ~I fcK-1 crrR ~ ~ tITT1 '<jfc)Cf5ffla ~ ~!ffOT ~ ~ i I ~

+:fT1Cl' ~ fclcprn LR ffim ~ UTA ~ i Riffi \STCfi Q"tjl<"11l -4 ~d!fT1cB1 ~ ~. fll4V1Pt¢ ~ ~

a:l?it ~ 'fil2l ~ ~ ~ WfiR ~ ~ ~ ~

LR VlR ~ C'f2lT ~ Wrr3IT ~ ~ fcrcprn Cf514Cf5<"'11qj

B 4Rchi1l ~ Cl?RUT 'ITT<"! ~ Cf1fT B ~ ~ Qlctl I g 1

~ 7T<n i I ~ ~ ~ ~ ~m 3RT Cf54=q1Rm

"$T 'G!ffal ~ ffim ~ ~ \3"1'Cf>T Cll I q fl I f{J Cf5 W1

~ ~ ~ ~ ~ 'G ~ ~ ~ ~!ffOT, c:T'1T ~ ~ "ClJT4CP ~!ffOT ¢14ws:i ChlR ~ i I

~&{UT~~~

10.2 PthifMtia ~!ffOT ~ fcf'lWf "$T ~!ffOT

~ 311W~ll¢<"1 13IT cITT ~ m %

•

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~ ~ Rl1P ~. 'llfV1lll611G ~

'co' 3l'lx ·~·, ~ ~m ~ eh>r ~ ~ ~ ~!ffOT ~~I

"GX'lfllr, ~. ~. ffl\1'<1~'<. ~ 3l')x

'Jqll$1e1 ~ \STCf) ~afUT ~;

• ~1~ :!Lilll<"'lll -q 60 com-~ ¢i:qc-<

~!ffOT ~ (~~f11e1;ff1) I

• m-~ ftT!ffOT ~ ~ ~. ~ \STCfi ~mm 4'ltcs:i1tcfi ~ \STCfi fc)a'<Cf5l.

cITT ~ ~ \STCfi Q"tjl<"'t'il LR hS~\J11<"'1/

~ RS~V11<"'1 ~ vm ~ ~3IT -4 ~ ~ ~ Cf)+:f "$T '<"f'Cj 3lClfu 'Cf)T ~!ffOT ~

\IfT<"11 ~ I

62

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~ m qrc;ft ~ ~!ffOT "fIBm i I ~ ~ 'Cf5T ~ ~ m ~m ti q 1Cf)1Rl1 ~!ffOT ITT{T ~ \STCf) WIT ~ \STCfi WIT~"~"~~ -4 ~ "C,'-' ~.

'G!ffal ~ 3ITTJR-~ 'Cf5T fclcprn ~ i cnfcp ~ \STCfi

~ cITT ~ Cf514g>~l<"'I ~ ~3IT "$T 311q~lj¢(113IT

~ ~ 31j~lll~~<"'I ~ ~I

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~ "$T 311 q ~ll ¢<"113IT cITT UTA -if ffi<ITT' "$T ~ I

10.5 \STCf) ~!ffOT ~ ~ ~ ~ %:

• ~ ~m ~ \STCf) ffi51llCf>1 ~ UcT{

·~l$ 1ll ¢'i -cITT m 1lfir!ffOT >RT1" ~ :

• \STCf) ~ UcT{ ffl$1llCf>1 • mm. ~m. ~ 31£fte:rcp- ~. qlfCSoJlfC'<l ~ cITT

flql¢1Rl1 ~ g1~"tj<Jl ~!ffOT >RT1" ~;

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10.6 qr;f 2004-05 ~ ~ ~ 'fC'TQJ ~. ~.

m \STCf) 1lfir!ffOT ~ ~ com-~ cpi:qc-< ~!ffOT

~ ITT{T Pt hi f(;i fti a fffim -if ~/¢4"tj IR m cITT

Cf5"91C'< ~ ~ 7T<n:-

'

,

Chapter 10

HUMAN RESOURCE DEVELOPMENT

I 0. 1 The strength of an organization lies in its people.

The Department wi th a manpower of 2,46,678 regular e;nployee and 2,93.656 Gram in Oak Sewaks has a well­d ... veloped training infrastructure. Priority has been

a..::corded to human resource development, which in recent years received added stimulus in view of induction of technology in postal operations, thrust on marketing

of varieties of products in collaboration with Public and Private sectors. bringing changes in the Financial Services and Business Development Activitie . Extensive training programmes have been prepared for both on the job as wel l a institutional training forthe managers, operatives

and other functionaries, for continually upgrading skills and profe sional competence.

Training Infrastructure

10.2 Following training in ti tute. take care of the t:-aining needs of the Department:-

• Postal Staff College India at Ghaziabad (PSC I) fo r tra ining Group 'A' and 'B '

offi cers and officers from the Accounts Line:

•

•

•

Postal Training Centres( PTCs) a t Saharanpur, Mysore, Yadodara, Darbhanga, Madurai and Guwahati;

60 Workplace Computer Training Centre (WCTC ) at the Headquarter of

Circles/Regions:

Workplace learning whereby short duration training of less than one week is organized at nodal points like Divisional/Sub-Divisional

Postal Staff College

10.3 The Postal Staff College India, Ghaziabad i the apex training institution catering to the training needs of the managerial cadres of the Department. The primary objective of the College is to impart induction as well as in-service training to the officers of the lnclian Postal Service and Postal Service Group "B'' with a view to inculcating requi. ite knowledge, skill. and attitude to enable them to make the postal system effective and responsive to customer.' needs.

Postal Training Centres

10.4 The six Postal Training Centres have been

established taking into account the requirement of the

Postal Circles.

10.5 The main objec ti ve. of the Postal Training

Centres are :-

•

•

To impart induction training to Inspectors

of Po. ts and Postal & Sorting Assistants;

To impart in-'>ervice and refresher training

to Posta l and Sorting Assistants,

Supervisors, Inspector Posts, Assistant

Superintendent Posts, Postmasters, etc; and

• To impart the skills and knowledge required

for understanding and operating computer

hard ware and so ftware systems relevant

to the needs or the Department.

I 0.6 During the year 2004-05, the Postal Staff College

leve l on se lected Postal Operations to India. six Postal Train ing Centres and the Workplace

Postmen. Gram in Oak Sewak Branch Computer Training Centres have trai ned the following

Postmaster., and Mai l Deliverers. number of officers/staff:-

63

I

iJ;. ~lffUT Cf> i 4<t><'I I q 6Jq; ~lffUT ~~I~

~- ~~ 6Jq) ~~ ~ ~ ~lffUT ~-W(if

~ ~lffUT

~

1. ~ ~!RUT 193 2,502 - 2,695

2. flq l ¢ 1~1 ~!RUT 238 6,102 6,340 - • 3. "1'M'l qf1~ q-)q '"l ~ ~ ~ - - 33,718 33,718

cpl fl Cl I¢ I cll 1 ~!RUT

4. ¢9\C'1 ~ 315 10,637 23,218 34,170

5. ~ ~ ~/~ cpl ~!RUT 13 23 - 36

6. ~lf ~!RUT~~~~~ 8 - - 8

~ 767 19,264 56,936 76,967 •

64

r r

S.No.

l.

2.

3.

4.

5.

6.

Training Activity

Induction Training

In- ervice Training

In- ervice Training to GDSBPMs, De livery Staff, etc.

Computer Training

Training of officers/ taff of fore ign countries

Officer ent for training abroad

Total

Po tal Staff College

193

238

-

315

13

8

767

65

Postal Training Institutions

Postal Nodal points/ Total Training Workplace Centres Training

Centres

2,502 - 2,695

6,102 - 6,340

- 33,718 33,718

10,637 23,218 34,170

23 - 36

- - 8

19,264 56,936 76,967

~ 11

11.1 ~ ~'l111T ~ WtJPitOI 3tJx 4>14gJ~IC'1dl ~

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66

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(i i) 46 ft4Tcl ~ \1fRr st 3ITT ~ ~ fidcbdl

3WITrT cITT ~ TT<n I

•

..

•

'

J [

r

Chapter 11

VIGILANCE ACTIVITIES

11.l The Departme nt of Posts has a fu ll-fl edged

vigilance set up at its headquarter at New Delhi headed

by the Secretary (Posts) for mainte nance of integrity

and effic iency in the Department. He is assisted by the Deputy Director General (Vigilance), who i the Chief

Vigilance Officer (CVO) of the Department. The CVO

act as the Special Ass istant to the Secretary in all

matters pertaining to vig ilance and prov ides a link between the De pa rtme nt of Po t and the Cent ra l

Vigilance Comnti sion (CVC). The CVO is assisted by

a Director (Vigilance), three Assistant Director General and one De k Officer at the Headquarter.

11.2 At the Circle, Regional and Di visional levels,

vigilance re lated functions are discharged by heads of rhe e form atio ns, viz. Princ ipa l Chief Postmaste r

General/Chief Postma ter Genera l, Regional Postmaster General and Divisional Heads, as part of their overall

duties and re pon ibilities.

11 .3 Besides, dealing with vig ilance ca e , as a part of preventi ve vigilance the CVO arranges regular and

urpri e in pection o f sen it ive pot , rev iew and

streamlining of procedure , which appear to afford scope for corruption o r misconduct, initiate mea ures fo r

67

prevention, detection of corruption and other malpractices in the Department and it field offices.

11 .4 Periodical meetings with CBI at vari01_1s level

are he ld and Agreed Li ts of uspected :>fficers drawn

up in consul tation with CBI. C lo e watch is kept on the

li sted officer . List of Officer of doubtful integrity ha

al o been prepared .

11 .5 Investi gation by deputing officer from the

Directorate are carried out in important cases. The case

are also reported to Police/CBI, where neces ary.

11 .6 Surpri e visits are carried out in offices through

the Central Checking Squad to detect leakage of revenue.

Appropriate action i taken to prevent malpractices and

leakage of revenue. Vig ilance acti vities during the year

(including attached and ubordinate office) were as

follow : -

(i). 7 O fficer and I ,4 16 other . taff were

awarded major penalty whi le 46 Officer

and 6,580 other taff were awarded minor

penal ty.

(ii). 46 reports were examined and sent to CVC.

~12

12.1 31.3.2005 cp)- fct'i:n<r -q ~ 2,46,678 ~

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68

~ ~ ~ ~ ~ vrr ~ % 1 ~~mt:R3ITT

Cfinl ~ ftl~G 1R lll -q ~ oo -q "ffalll m ~ I ~ ~ ¢4=tHRlll m- ~ 3TWT ~ ~-'mll cne:IT 3ITT ~1lfcHlG cnan ~ ~ ~ 3ITT \JfITT ~ m. ~l~flG1)i

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~ %1 ~ -q ~ ~ql\J11 ~ ~ m "QCPR ~

~311 ~~~~ti~ m-~ ~ cp)- cITTt ~1¢1llct IDta' °1tl ~I

•

..

•

•

-

-

"

r

Chapter 12

GENDER ISSUES

I 2.1 On 3 1.03.2005 there were 2,46,678 departmental employees, which inc ludes 3 I ,800 women employee in various grades in the Departrnenr ( ee Table 16). Gender

. sensitization modules have been included in all Induction and In- ervice Training programmes of the Department o f Posts. Wo men ho ld po ition a t a ll leve l in the Department ranging from operative to policy and decision­making levels. They partake equally in al l respon ibilities, be it o ffice based or outdoor.

12.2 The princ iples of gender equality, equity and protection of the rights of women are a matter of prime concern of the Department of Po ts. Every effort is being made to be sensitive to their needs and ensure a thri ving

and supportive environment, which wi ll enable them to

balance their responsibilities at work with tho eat home.

T hi s inc ludes prov iding separate re t rooms a nd

recreation rooms for women employees and provid ing

creche fac ilit ies, where possible.

12.3 To look into the matter of prevention of sexual

hara ment of women a committee chaired by a lady

o fficer of the rank of Directo r has been set up in the

Directorate with four other members. Similar bodies have

been set up at every level up to the Di vision level in the

fi e ld . The Committee ha not received any complaint during the year.

Se1/111pathy Higher Seco11dmy School, Madurai. Tamil Nadu

'5T<n ~31) ~ ~I

Collage on Postal Services.

69

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•

Chapter 13

OTHER ACTMTIES

Staff Relation

13. 1 During the period, the Department endeavoured

to maintain harmo ni ous and meaningfu l re lations with the Federations and Unions/ Association of its employees. A meeting of ational Federation of Postal Employees and its affiliated Unions with the Hon' ble Min ister of Communications & IT was held on I 71h November, 2004 to discuss the grievances of the Postal Employees. The Hon' ble Min i te r had a brief meeting with the Union leader , however, detai led di scussions could not take place. Secretary (Posts) :iad Periodical meetings wi th all the three Federations and their affil iated unions during the per iod , to di sc uss various staff prob lems. The periodical meetings with National Federation of Postal Employees (NFPE) and with the Federation of ational Posta l Organi ations (F PO) were he ld o n I 7'h November, 200-L Secretary (Posts) aJso he ld an infonnal meeting with Bharatiya Postal Employee Federation (BPEF) on I 9'h November, 2004

13.2 The meeting of Departmental Council (JCM) in the Department of Posts was held on I 81h February, 2005 in a congenial atmo phere wherein a ll agenda items were di cu sed threadbare and in mutual agreement with the staff-side as per the pirit of the sche me. eces ary follow-up action i being taken on the agreements reached

in the meeting.

13.3 A Seminar on Union matters wa organi ed in the Postal Staff College, India on I 9'h and 2Qlh October, 2004. The leader from the Unions affiliated to all the

three Federation in the Department of Post. attended

the Seminar.

13.4 A notice for indefinite trike w.e.f. I 5'h March, 2005 along with a Charter of Demands was served by

ational Federation of PostaJ Employees ( FPE) and Federation of National Postal Organi ati on~ (F PO). A s imilar notice for indefini te strike was also g iven by

7 1

Bharatiya Po tal Employees Federation(BPEF). As soon as the notice was received, w ith the initi at ive of the De pa rtmen t, the Office of the Chief Labour Commissioner initiated conciliation proceedings with the federat ions as per provi ·ion of the lndu trial Disputes Act, 1947. Secretary (Posts) also held meeting with the leaders of federations/unions on 28'h February, 091h

March. and 14'" Marc h. 2005. After a meeti ng of ational Federation of Postal Employees and Federation

of a ti onal Postal Organi sations with the Hon ' ble Mi nister of ~ommunications and IT on I 4lh March, 2005, an agreement was signed with the Federations and the strike notice was withdrawn. Neces ary follow-up action on the charter o f demands has been/ is being taken as per the aforesaid agreement.

13.5 A a follow up action of di cu . ion~ held in the meeting of the Departmenta l Counci l he ld on l 81

h

ovember, 2003, the members of the taff side visited Postal Training Cemre, Mysore on 12•h July. 2004 and expressed satis faction regarding training process.

13.6 ln so far as Publ ic Grievance Redressal work is concerned, it is to mention that in the Department of Posts. the Federations/Unions have been provided with enough opportunities in the form of formal as well a. informal meeting to redress their grievances. Further, wit h a v iew to ensu ri ng g re ater openness in the government functioning, the staff representatives are kept apprised about the new developme nt. taking place in the Department by way of grant ing . pecial meetings as well as during periodi cal meetings with Mini ster/Sr. Office rs . In addit io n to above. a compilati on of instructions relating to Trade Union Fac ilities admi sible to Service Associations/Unions was issued on 25'11 June. 2004.

Staff Welfare

13.7 The o bjec ti ve o f the Postal Serv ices Staff We lfare Board is to promote, develop and organ ise

<ITT ~ ~. ~ ~ 3fR fc1Cflffta ~ % I ~ <ITT ~ ~ 'lffiCl qft ~ ~ ~ ~ ~

ID"({1 tITcn t I {ii'l"<[iRlCfl Cfll4CflC'11q'i d"m ~ -$ ~

~ f.l1 IDtq tITill t 3tR Cfllh~ IR q) &RT {~ fiUCfl ~

~ ~ VITT1T ti

13.8 ~ ~-$ ~ "CfIT~~. '1•MV11

~. ~. ~ d"m l>llpRlCfl 3111RT3fi ~ ~ fH5llla1

~ m. ~a=rfUrCfl rn?!~Ri. ~ "llT'5113fi ~ ~ ~. fc1CflC'1i •1 CfJfh11Rll1 d"m ~ ~ ttft f11$1lldl m, a11qf11f{JCfl "l>lfil!ffUT ~. m-w (~1~·J61) 3Tift -$ ~

~ VITT1T % I ~ 2004-05 -$ ~ ~ ~~ 55

fl1F&!ll1 ~.~ ~ ~ ~ I

w.~.

(i)

(ii)

(i ii)

~ tfi. ~. ~ 'tr' (~ ~)

~ "tf-1. ~' \;ft ;g) \{fl\{ 'i 'l"ft

(Cfl1kCfl ~)

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(3rtu roi ~)

13.9 ~ 2004-05-$ ~. 55 fl1F&!ll1 ~--$ ~ ~

~ ~ ~ ~ -$ ~ 3tR ~ Cfll4CflC'11Lfi ~

3tR l>lF[>RlCfl 3111Ri31l &m ~ Cf1i:h11Rll1 <ITT ~I

~ ~ -$ ~ ~ s3TI ~ um 53.8 fl1F&!ll1

~ m I Pl~~llC'1ll ~ f.rttr mITT; ~ ~

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qfq ~ ~ ~<ITT 18.53 fl1F&!ll1 ~- qft ~

~ ttft 1lt *I

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1'.fR ~ ~ CJ>4t11R~1 $ ~ ~ ~ CJ>c>4IOI

~~fcrem ttt_;1~a1 I

13.10 1 ~. 2004 ~ 31 '11Til, 2005 qft ~ ~

72

GRA ~ 1lCflR "CfIT ~ 1il1i'"RT S3ll 3tR ~ ~ ~ ~-$~<ITT~~-$ 31jffR ~ ~ f.liU<TI ~ fi~rpa 7000/- ~- -$ rn ~ ~ f.lfu ~ 43,000/-~. :fIBR -$ ~ {i'l"4'pa ~ ~I

13.11 ~ (fclcf>m) ~ 3lUJ!ffdT ~ ~ 3mITT "CR

~ ~ -$ 3IJGR f.mRuT -$ ~ Tffao ~ ~ ~ ~1lt~-$~09~. 2004"Cfll-~~

-q ~ ~ -$ 31JGR M 3 JrfdTcr ~ ~:-

~"ITTlf

13.12 Cfl lh~1Rll1 3tR ~~cf>" f%"c;-$ ~ ~

-$ ~ ~ ~ 30 ~ "ITT11 qJTq <ITT"~ ~I

~-$~~

~-{il~fcfiC'1 ~ 3tR "fmf~~-$~~

~-$~~

20,000 ~-

32,000 ~-

10,000 ~-

13.13 01 3ltfc;r, 2004 ~ 31 ~. 2005 qft ~ -$

~ 12 ~-$ ~ ~ fcn ~ ~. CS! lt¢C:CSllC1,

~. ~. ~;sfl\c:1, ~. ql<1lCSllC'1, ~. '"lOllx'1-a1C11,

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13.14 ~im ~-$ ~ ~ ~ triT ~ ~ ~ ~ f1'il"<l61 ~ 'llPT ~I 2 ~ 5 ~. 2004

-$ ~. ~-$ G1 Cfl4t:11Rll'i ~ <tt1"1q&l;s, "ft.~. ~

~ 311 q'1 fG1 a ~ ~ -ITT=f tITTR fc;rf1fcrr ~ ~ 'llPT

FWITI

-.

•

•

•

-

•

•

1-,

-

l I

I'

welfare, sports and cultural acti vities for the employees

of the Department. The Board receives grant-in-aid for th i purpose from the Con o lidated Fund of Indi a. Voluntary contributions from the staff and collections

through sports and cultural acti vitie are al o arranged.

13.8 The fund of the Welfare Board are utilised fo r activitie like sports, recreation c lubs, financ ia l assistance

in cases o f ill nes , death and natu ra l ca la mi t ies, educational cholarships, subs idy for excur ion trips,

g rant to he lp handica pped s ta ff and the ir children,

Vocational Traini ng Centres and Creches, e tc. During the year 2004-2005 an amount of Rs. 55 Million was a llocated for the purpose.

S.No.

( i).

(ii ).

(iii).

Name & Designation

Shri P. Unn i, Group 'D ' (Kerala Circle)

Shri . Suresh, GDSMC (Karnataka Circle)

Shri Syed Saleem, GDSBPM

(Andhra Pradesh Circ le)

13.9 During the year 2004-05, out o f the total Budget Grant of Rs. 55 Mil lio n the total expenditure on Welfare/

Spo rts acti vities of the Department as well as on grant of re lief/ fin ancial a. s istance to employees affected by natural calamities was Rs. 53.8 Million. The amo unt disbursed to C irc le Welfare Funds including Directorate Welfare Fund, Posta l Trai ning Centres and Postal Staff College wa Rs. 26.25 Million. An amount of Rs. 8.99 Mill ion was disbursed to Circle Sports Funds. Bes ides this. an amount o f Rs. 18.53 Mi ll io n was al located to five Circle We lfare Funds for providing fina nc ial assistance to n oodffsunam i affected employees of the Department.

Financial assistance from Central Welfare Fund in case of Departmental Officials' death due to attack by robbers/ terrorists/riots etc., on du!)

13.10 During the period trom I'' April. 2004 to 3 1"

March. 2005 one such case occumxl in which Rs. 43,000/-

73

has been sanctioned for payment to the fami ly of the

deceased o ffic ial fro m Central Welfare Fund besides Rs.

7,000/- anctio ned from Circle We lfare Fund, as per ex isting instructions.

13. 11 The Committee constituted for deciding grant

of financial ass istance on compassionate grounds headed

by Member (D), c leared 3 proposals re lating to grant of

financial assistance in a meeting held on 09'h December,

2004 as detailed be low: -

Holiday Homes

13. 12 30 Ho liday Ho mes are functioning at various

Purpose/reason

For his own u·eatment

To purchase Tricycle and also for his own treatment

For his own treatment

Amount

Rs. 20,000/-

Rs. 32,000/-

Rs. I 0,000/-

places of the country for the benefit of the employee and their fami lies.

Sports

13. 13 Duri ng the period from 0 I" Apri l, 2004 to 31 " March, 2005, All India Po tal Sports Tournaments for

12 events viz. Table Tennis, Basketball, Hockey, Football ,

Badminton, Kabaddi, Volleyball. Wrestling, We ightlifting/

Powerli ft ing & Best Physique, Athle tics & Cycling,

Cricket, Chess & Can-om, were organised. In addition, a Cultural Meet was also organised. I 7'h Postal Sports

Boa rd Meeting was he ld o n 281h October. 2004 at

Bangalore under the Cha irn1anship of Secretary (Posts).

13.14 During the period under review lndia Post Teams

participated in various ational Eve nts. Two offic ia ls of

the Department participated in the Wo rld Be nch Press

Po\N erl ifling Tourname nt he ld at C leve land. U.S.A . d uring 2"J to 5'h December, 2004.

11 ~

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•

Medical

13.15 Under the Welfare Scheme, Departme nt of Po t i running 56 Po taJ Dispensaries in ..+8 cities/towns m various parts of the country. These Dispensaries extend out door treatment faci lities to the e ligible beneficiaries. Employees as well a pens ioners of Department of Posts and Department of Telecom are e ntitl ed to Postal Dispen ary faciliti es, w herever uch fac iliti es are available. As on 31.03.2005 there are about 56.000 Card holder covering approx imately 2,27,000 beneficiaries, which include the dependant fam il y member. of the employee a we ll a. Pensioners. Serving employees are being provided these facilitie free of cost/contribution in lieu of CS (MA) Rules but a nominal contribution of Rs. 9/- per month i being charged from the Pensioners. These Dispensaries also help in imple mentation of the family welfare programmes of the Government of India. During the year 2004-2005. an expenditure of about Rs. 212 Million was incurred on these dispensaries. In other place where Postal Dispensaries are not available, the employee of the Department can avail comprehensive health care facilities from CGHS Dispensaries wherever available or from the authori sed medical attendant.

Postal Buildings

13. 16 During the year, the construction of 29 post office building , 4 administrative office buildings and 16 staff quarters was completed.

Newsletter

13. 17 Director General ' s News letter con ta ining information relating to important activi ti es of the Department as well a policy deci ions is being published from Oak Bhawan, New De lhi on quarterly bas i . .

Scheduled Castes/Scheduled Tribes

13. I 8 The reservation rosters in respect of a). Kerala, Karnataka, Punjab and We t Bengal Circle ; b). Office of the Director of Accounts, Bangalore; c). Po tmaster General , Kochi ; d). Postal Training Centre, My ore; e). Mai l Motor Service, ErnakuJam; f). Offi ce of the Supdt. Service of Post Offices, Amritsar were inspected during the year and the shortcomings/lapse noticed were ettled by the Circles. Stati tical information in respect of SCI

75

ST/OBC employees in serv ice in the Department were supplied to DOP&T. The team of SCT Cell also checked the grievance register maintained by the Circles. The C ircles were directed to settle all the pending grievances. A review of composition of the Departmental Promotion Committees (DPCs) of the C ircles revealed that one Member belonging to SC/ST wa also included in most of the Circles, as required under rule .

Representation of SC, ST, Ex-Serviceman and Women

13.19 As on 3 1.03.2005, there were 44.765 SC; 16,774 ST: 1,963 Ex-Servicemen. 52 Disabled Ex-servicemen and 3 I ,800 Women employee~ in various grades in the Department (see Table 15 & 16).

Work Study

13.20 During the year the studies of evolution of norm. of for (a) Meghdoot LAN in Maharashtra and Karnataka Ci rcle (b) VSAT in Haryana and Andhra Pradesh C ircle were conducted. The study of evolution of norms for C RC was al. o compl e te d . Bes ides, the Work Measure ment Study of Corporate Planning. STT, D(Mai ls), GOS, Costing & Rates, DA and CF sections were issued.

Official Language

13.2 1 Tn pursuance o f the poli cy of the Central Government, the Department has been making sustained effort co e nsure optimum use of Hindi in official corresponde nce. The Official Lang uage Branc h is responsible for the implementation of Offic ial Languages Act, I 963 and the Rules made thereunder as well as translation of a ll kinds of documents required to be issued either in bilingual form or in Hindi only.

13.22 The translation of the Annual Report. Budget, material in connection wi th the meetings of the Standing Committee of the Ministry of Commun ications and JT, Philatelic Broc hure I Philate lic News Bulle tin , Parl iament Que tions, Assurances, VIP references are some of the major works accomplished during the period under rev iew. In addit ion to the trans lation work generated in the Po tal Directorate, translation support has also been provided to the Business Development

~. 311~. '"lt:((lwil ~ ~ ~ ~ q)T 3lJCITG "¥9 ~ ~ cpr& % ~ ~ ~ ~ GRF1 'J.XT fcl;m 'Tm I ~ A <~11 C'1 ll -q fcpiz \ifR CfRf cpm'l ~ 3lJCITG cpf& ~

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13.29 ~ 2004-05 ifi c:RR, fcri:rrT -q 9,89,060 VA'

76

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13.33 01 .12 2004 'tfl1 ~ 3TR'. ~ 'tfl1 m "flfqq

('5Ttfl') ~ fcITTlT in:n I qi;f 2004-05 ~ ~ ~ ~

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if> &m "tlR ~ ~ ~ ~ "q;' tlfuftentlP ~ en) ~ fcITT!T 1l<n I

-

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}

} J

and Marketing Directo rate and PLI Directorate of the Department.

13.23 In order to effectively moni tor the progressive u e of Hindi in the Offices of the Department, Offic ial Language Implementation Committees are functioning in the headquarters a well a in a ll the Subo rd inate Offices.

13.24 OL Branch acquainted all the Sectio ns of the Directorate. C ircle Headquarte rs and other concerned Offices of the Department o f Posts with the O L Act, Rul es a nd instru c ti o ns issued there unde r for the ir comp lia nce for ac hiev ing the ta rgets fi xed by the Departme nt o f Offi c ia l La ng uage in the ir Annu a l Programme for the year under review.

13.25 The Q uarterly Progress Reports received from all the Sections of the Directorate, C irc le Headquarte rs, Posta l Tra in ing C entres, Posta l S taff Co llege, PU Directorate and Business Developme nt & Marketing Directorate regarding the progre ive use of Hindi was al o reviewed by the OL Branch and necessary correcti ve measures were taken in respect of the discrepancies noticed.

13.26 The Second Sub-Committee of the Comm ittee o f Parliame nt on Offic ia l Lang uage a lso mo nito rs the implementation of Officia l Language Pol icy. During the period, the Committee inspected three offices.

13.27 In pursuance of the di rective la id down in the annual programme 2004-05 i ued by the Department o f Official Language (Ministry of Home A ff airs), twenty­seven o ffices were in spec ted. 23 Secti o ns of t he Directorate have a lso been inspected in connection with the o ffi cia l use o f Hind i duri ng the period.

J 3.28 Hindi D iwa was observed in the Department e n 14 'h September, 2004 and Hi ndi Fo rtn ight wa. c bserved fro m 14'" to 28'h September, 2004. Prizes were di tributed to the wi nne rs of various competitions he ld during the Hindi Fortn ight. A two-day Hindi Workshop was also organi ed during the fortnight.

Public Grievances

13.29 During the year 2004-2005 , the Department

77

handled 9.89,060 cases of publi c grievances and a total

o f 9,25,04 1 cases were settled during the same period.

Measures to resolve grievances on priority basis continued

throughout the year. Quarte rly meetings of Oak Adalat and Post Forum were held.

13.30 The Department has offe red its valued customers

the facility Lo register complaints on- line on our Web site

(www.indiapost.govt.in/adminlogin.html), wi thout

vi iting any post o ffi ce. Further they also got their reply

on their e-mail address. In order to settle all complaints

expeditiously by processing them on-line, the Department

has s ta rted hand ling o f compla ints on- line (www. indiapost.gov. in/ccclogin.asp). In the interest of

handling YIP cases o n-line for the ir prompt settlement,

the Department has s tarted process ing Y lP cases on­

line (www. indiapost.gov. in/viplogin.asp).

13.3 1 With a view to sensitize the staff of post office , o rient the customers about no rms of transactions and

redressal of grievances as well as obligations on their

pa rt for impro vin g th e q ua lity of service, t he

implementation of C itizen ·s Charter has been carried out in more than 5,5 13 important post offices.

Change in Designation

13.32 The designation of the test category 'D' Post i.e.

Packer in (a) Administrati ve Offi ces and Subordinate

O ffices (b) Foreign Post Offices has been re-designated

a Peon and Mail Peon respecti vely.

Establishment

13.33 Shri R. Ganesan was promoted as Secretary

(Posts) o n 0 1. 12.2004. During 2004-05. One Officer was

promo ted to the post of Member, Two Officers were

promoted in the grade o f Princi pal C hief Postmaster

General, Four Officers were promoted in the grade of C hie f Postm as ter Genera l, and Two Officers were

promoted in the grade of Po. tmaster General. Eleven

Offi cers were given promotion in STS grade. 56 Group 'B ' Officers were promoted to JTS and Four Indian

Pos ta l Serv ice Gro up ' A' Probatio ners have been appo inted through CSE (Main), 2003.

~14

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2002-03 459.10

2003-04 633.04

2004-05 1421.60

14.5 l'fRq ft-mq;=r fcrCfJm t9; gtffi~ ~ ~~ ~ \IBT?l 311 q ~ii Cfl~3il ~ ~XilLT lJT'f5"'CPT:J;Wc;r ~crr3ll CffT ~ 'Cb"x~ <$ '3tVll ~ cplf~m 'CPT ~

78

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39.13 6.18%

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IR?O ~ 1Jfulff01 lJG"R ftl><n 1Tlll I fcrcRUT ~ ~

1Tll1 -g-:-

. . •

·­.

•

-

-

•

Chapter 14

DEVELOP1\1ENT ACTIVITIES IN NORTH­EASTERN REGION

14.1 India Po t ha taken up special initiatives for

evelopmental acti vities in the o rth-Eastem Region,

in acco rda nce wi th th e po li cy g uidel ines of the

Government.

14.2 The North Eastern Region wa prev ious ly

5erved only by one Po tal Circle. However. cons idering

the strategic importance of the region , and to ens ure

focu sed atte nti on on developmenta l activiti es, the

~r twhile Circle was bifurcated into two independent

Po tal C ircle namely-Assam Circle, co-terminu with

the State of A a m, and the North-Eastern Postal Circ le,

covering the ix tate of ArunachaI Pradesh, Manipur,

Meghalaya, Mizoram, Nagaland, Tripura and some part

of Sikkim. Each Ci rc le is under the admini trative

control of a C hief Po tmaster General.

14.3 Assam Postal Ci rcle, w ith its headquarters at

Guwahati. has a network of 4,008 Po t Office . On

an average, each Po t Office serve a population of

6,647 persons and an area of 19.56 Sq. Kms. North­

Eastern Postal Circle ha it headquarter at Shillong .

It has within its jurisdiction a total of 2,945 Post Offices.

On an average, each Post Office serves an area and

po pul a ti on of 58.45 Sq . Kms. a nd 3885 per on

respecti vely.

Plan Activities

14.4 The developmenta l programme initiated in

previous years were continued in the Tenth Plan. The

ex penditure in the North-Ea tern region vis-a-vis the

to tal expenditure on plan acti vitie throughout the

country during the la t three year is g iven below: -

Table 12

PLAN EXPENDITURE IN NORTH EASTERN REGION

Annual Plan All India

2002-03 459. 10

2003-04 633.04

2004-05 142 1.60

14.5 In order to develop human resources, in line with emerging need of technology induction and provision of custome r centric service , offic ial s in the North

(Rs. in l\1illion)

Expenditure in % age over total

North-East expenditure

25.30 5.5 1%

39. 13 6. 18%

42.40 2.98%

Eastern Region were imparted training in various fields. The details are as g iven below:

79

C'll~CJ>I 13

m. ~ ~·co· ~ "11" ~ ~ m"4tur ~ ~- ~ ·~ <J>i:f:q1Rii1 cn1 "O'fulHUl ij;~ ~~

q;i:f=a1Rm ~ql¢1Rl "'I

cITT uftl~ uftl~

1 . 3R1ll 8 81

2. 3JX'J011i!C'1 ~ - 7

3. ~ - 11

4. ~ - 16

5. ~\Jl~"(i:j - 4

6. "11'11~'5 - 9

7. ~ - 19

14.6 ~ atf ij; wfi ~ .q 2004-05 ij; ~ ~ ~

3Rl ~ ~ ~ COT fcfcRur f.l'"'iljfl lx t.-

14.7 q1l ij; ~ 5 m ~ ~/fctITT'ul C'PFlIB<f,

110 ~/U~ll flAct> ¢1llfC'14l cpr ct>i:qcxl¢xo1 fcl;-m

1'fm 3iR 4 m ~ ~ cpr 3TI'tjA c6l ct>x o I fcl;-m 1'fm I

~q 1t::1 ~ 1f "'5'fcp ~ ct> 1 llf <"Ill cpr 'lfi ct>iq:c>ft pa fcl;-m

'l'fm, ~ f$~cf{;fCf> Uqffrlqj ~ mt ~ $ 2

1f1'cT cp1 ~ ~ ~ ~ ~ ~I ~ m, A s:;:i f(;f ful a fQJ ~ c f(;f ct> ct> 14 ct> <"I I q 'lfi ~ ~ : -

• 5 "'5'fcp-~ ~\111$1 ufa4W1a1q;

• 5 fQJ~<:f(;f ct> ct>14~11C11q;

• 2 fQJ~cf(;fct> ~ 3iR 2 fii11ftdlli;

~ B q& ij; ~ 1 ~ '):fq.f (f~ 14 q;ihu >ft

~ COT ~ "Cf)']<f ~ fcl;-m 1'fm I

14.8 q& ij; ~. 5 m ~ ~1fctITT'ul ¢1llf<"l4'i.

12 '5lct>tlx'i!U~llflA<fi Cfilll~C"lq'j 'Cf)'l Cfi'"qCxl<fixOI 3i')x 2

m ~ ~ cpr 3lftjA c6lct>x 01 fcl;-m 1'fm I tp ~ ~

80

uftl~ q)fC"tlfC "< ij;

~ >lfu~

373 215 595

37 10 36

39 37 70

67 14 65

62 10 25

53 8 24

99 20 80

m-;fc ~GT m ~ w 'Cf)'l m ~ ~311 cp1 ~ ij; ~ ~ fcp-m <rm I

14.9 q1l ij; ~. 6 '5 l ct>tlx'i/u~11flA<fi ct>lllf<"llll cpr

ct>i:qc>ftct>xo1 fcl;-m <rm I 9 ~ '51ct>tlx'i cn1 diil l' la

~~~~I ~ m 5 fQJ~cf(;fct> uc;~fAlli

3ll4'1R;ia mt ~I

ilt1 icl~

14.1 o q& ij; ~, ftr<"ltrT B 3 m ~ ~/fctITT'ul Cflllll<"lll\ 12 ~Jl~ll flf.lct> Cflllll<"lll\ ~ ~ ~ ~

~ ~ Cf>! CfiWJc{)CfixOI fcr<lT 1J<IT I ~ m ~ ~ cpr 3lftjfr!c6lct>xOI 3iR m ~ Cll ctfll ~ ~ ij; ~ t<f> ~ ~ m -;fc ~ GT W cpr ~ fcl;-m 1'fm I

~ m, iITTr "il fQJ~cf{;f Cf> ct>l4ct>C114 ~ ij; ~ 5

"'5'fcp-~ ~\i1l$Pl•1 ufa41fT1a1q 'lfi 3ll41Riia mt ~I

14.11 q1l ij; ~. 5 '5lct>t1Nu~11flAct> ct>lllfC14'i cpr

Cf>RlJlc>ftct>xUI, ~ m ~ ~ 'Cf)'l 3TI'tjfric6lct>xUI, m tTI'tc oqq'{i j {l ~ ~ ~ t<P ~ ~ m ~ ~ ~ W 'Cf)"[ ~ fcl;-m 1'fm I ~ m , a)-::;r 1f fQJ~<:f(;f ct>

•

•

•

I f

f -I

Table 13

s. State Training to In-Service Computer Training Training No. Group Training Training For for

'A' & '8 ' to Group Postman GDSBPMs officials 'C' Officials

1. Assam 8 81

2. Arunchal Pradesh - - 7

3. Manipur - - 11

4. Meghalaya - - 16

5. Mizorarn - - 4

6. Nagai and - - 9

7. Tripura - - 19

14.6 The oth e r major de ve lo pment al ac t1 v1t1es undertaken during 2004-05 in each of the States of the North Eastern Region are given below:-

Assam

14.7 During the year 5 Speed Post booking/delivery offices, I J 0 Post Offices/Admi nistrative Offices were computerized and 4 S peed Po s t Centres were modernised . The Postal Accounts Offices at Guwahati has also been computerised. Three Philatelic Exhibitions were held and 2 Units were provided with tools and equipments. Further, the following phil ate lic acti vities were also undertaken:-

• 5 Stamp Designing Competitions;

• 5 Philatelic Workshops;

• 2 Phi latelic Festivals and 2 Semjnars;

Construction of I Post Office building and 14 staff quarters was completed during the year in the State.

ArunachalPradesh

14.8 During the year, 5 Speed Post booking/delivery offices. 12 Post Offices/Administrative Offices were computerized a nd 2 Speed Post Cen tres we re modernised. Two Speed Post Centres were upgraded

81

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39 37 70

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53 8 24

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with Track and Trace on Speed net to promote Speed Post facili ties.

Manipur

14.9 During the year, 6 Post Offices/Administrative Offi ces were compute rized . 9 Branch Post Offices were provided with infrastructural equipment. Further, 5 Philate lic Exh ibitions were also held.

Meghalaya

14. 10 During the year, 3 Speed Post booking/delivery o ffi ces, 12 Post Offices/Administrative Offices . one Postal Accounts Office in ShjJlong were computerized, one Speed Post Centre was modernized, two Centres were upgraded wi th Track and Trace on Speed Net to promote Speed Post business. Further, 5 Stamp Designing Competiti ons were a lso he ld to promote philatel ic activitie in the area.

Mizoram

14. Ll During the year, 5 Post Offices/Administrative Offices were computerized, one Speed Post Centre wa modernized, four Speed Post Centres were upgraded with Track and Trace on Speed Net to promote Speed Post business. Further, 5 Stamp Designing Competitions were also held to promote phil atelic activities in the area.

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14. 12 Duri ng the year, 5 Speed Pos t booking/

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u pgraded with Track and Trace on Speed Net to promote Speed Post business. Further, one Seminar and one festival were a lso he ld to promo te phil atel ic activities in the area.

83

'llipura

14.13 During the year, 13 Speed Post booking/delivery

Offices, 23 Post Offices/Administrative Offices were computerized, one Speed Po t Centre was modernised

anc:J two Speed Post Centres were upgraded with Track

and Trace on Speed Net to promote Speed Post business. Further, 5 philatelic workshops were also held to promote phi latelic activities in Lhe area. Two Post Offices have been opened by relocation during the year.

Sikkim

14.14 During the year, I Post Office was computerized. Further 5 philateLic workshops were held.

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PART-II

ACTIVlTIES (April - December 2005)

Expansion of Postal Network

I.I During the period, e ffort s we re m ad e to rationali e and right size the postal network in consonance with the po licy initiati ves u nde r th e IO'h Plan . According ly. the network wa expanded whe never es enti a l by rede ploy ing ma npower and resources without reducing the access to postal serv ices, as per approved po licy. This right sizing is a continuing proce. s. 1n 2005-06 in variou C irc le , up to December. 86 Post Offices were merged a nd 69 Pos t Offices were relocated.

Computerization and Modernization of Mail Operations

1.2 During the year 2005-06. 18 Head Record Offices and 34 Registration Sorting Centres with fi nancial outlay of Rs. 12 Million and Rs. 26.6 Million respectively are targeted to be computerized. Also 4 Mail Offices are to be modernized (improving e rgonomics) with a tocal financial o utlay of Rs. 0.5 Millio n.

Mail Motor Service

1.3 The Mai l Motor Service, Mumbai Unit has a rleet strength o f 175 vehicle . Majority of these vehicles are Light Commercial Vehicle (LCYs). In a drive to o pe ra te these ve hi c les o n Compressed Nat ura l Gas(CNG), this year number of vehicles operated o n clean fuel has been increased to 11 1. Thus Department of Po ts maintains one of the biggest fleet of C G propelled LC Vs in the country.

PHILATELY

1.4 During the period , 3 1 is ues compri s ing of commemorati ve/special postage s tamps have been issued. Among the more significant and beautiful stamps issued. mention may be made of sets on Dandi March 1 with miniature s heet). Bandung Co nfere nce, World e nvironment Day (Green Citie ), State Bank of India,

87

International Day of Peace. Letter boxes (with miniature sheet), World Sum mit on the lnfonnation Society, Kolkata Police Commissionerate and New born Health in India. A meeting of the Philate lic Advisory Committee (PAC) was held on I 7'h May, 2005 at New Delhi. Based on the discussions and recommendatio ns a programme for re lease o f stamps during 2005-06 was decided. A new 220 x 11 0 embossed enve lope (for A-4 size paper) was lau nched at the Heads of C irc les Conference in Chennai by the Hon'ble MOC&IT on I 8'h July, 2005. In course o f the Heads o f C ircles Conference on I 8'h July. 2005. the Hon ' ble MOC&IT also launched a Stamp Pouch containing stamps amounting to Rs. 100/200 to be sold through Postmen. A white A-4 size enve lope with a specially designed embossed postage symboliLing modem Indi a Po t bra nd image was launched by Hon'ble MOC& IT, in th e conc luding function of the sesquicentennial celebra tions of Indi a Post on 18'h October. 2005. along with a set of four stamps on Letter Boxe of India. A special presentation folder Lo showcase the set o f stamps was a lso re leased.

1.5 Phi latelic Exhib itio ns were held at diffe re nt level around the country during the period. Circle level exhibitio n were held in Gangtok(Gangtok'05) and Kolkata (Stampshow'05) and some of the regional level ex hi b iti o ns were he ld in Mussourie (Hima layan Adventure'05) and Tambaram (Tampex'05 ). Besides, district level and divisional level. exhibitions were al o held a ll over the country. India Post participated in the 'Taipei 2005' International Philatelic Exhibition held at Taipei from 19'h - 24"' Augu t, 2005.

lNTERNATIONAL RELATIONS

India Post- a Member of Quality of Service Fund Board of Trustees

1.6 Secretary (Posts) and Deputy Director General (IR) attended the meeting of the Board of Trustees (BoT) of Quality of Service Fund (QSF) held in Tokyo. Japan

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from 05th to Q8th April , 2005. The Board of Trustees comprising nine elected members from different geographical regions manages the work of QSF. India is an elected member o f the Board of Trustees. The Quality of Service Fund was set up by 22"d Congress of Universal Postal Union, a specialized agency of the United Nation , in 1999, with the aim of improving the quality of postal ervices in developing and least developed countries. The next meeting of the BoT was hosted by lndia Po tin New Delhi from 20th to 22nd July, 2005.

1.7. As a leading postal administration in the region and as a member of the Board of Trustees of the Quality of Service Fund, Indi a Post organized a workshop on Quality of Service Fund of the UPU and new ystem of Terminal Dues for the Asia Pacific region from l 8'h to 2Q1h July, 2005 in New Delhi. The aim of the workshop was to fami liarize participants from the Asia Pacific countries with the changes in the Quality of Service Fund procedures and with the new accounting procedures for Terminal Dues that became applicable from l " January, 2006. As many a 28 participants from 20 countries participated in the work hop. India Post and Japan Post jointly granted fellowships to all participants from least developed countrie .

Asia - Pacific Postal Union

1.8 A three me mbe r de legation compri s ing Secretary (Posts), Deputy Director General (IR) and Assistant Director General(IR) panicipated in the 9'h Congress of Asia Pacific Postal Union(APPU) held in Seoul. Korea from 30'h May to 4th June, 2005. The APPU is a restricted Union, which is affi liated to the Universal Postal U nion, a specialized agency of the United Nations. The APPU, having a membership of 29 countries, including Indi a, ha been formed with the objective of promoting cooperation in po tal ervices among member countries.

Asia-Pacific Post Cooperative Management Board (APPCMB)

1.9 India plays an active role in the affair of APPU. Besides being a member of the Governing Board of the As ia Pac ific Pos ta l Tra in ing Centre and of the APPCMB, India is C ha iring the APPU Standing

89

Committee on Technical Assistance and Quali ty of Service. ~uring the APPU Congress which is held every four ye trs, India was elected the Vice-Chair of the APPU Executi ve Council , a body which function between two Congres es and i responsible for managing the affairs of the APPU.

Projects

1.10 The Department und ertook projects for computerizing Post Office Counters at Ge neral Post Offices in Dhaka, Kathmandu and Yangon. The project were taken under the Multi Year Integrated projects of the Universal Postal Union with fund provided by the Union. These activities were taken up by the UPU through India Post in recognition of its capabilities in the area of computerization and software development. The projects were started in January, 2004 and divided into three phase . The first phase related to site survey and system rudy while the second related to installation of software and imparting training to the concerned taff. Review and checking of in taJlation and application comprise the third and fmal phase. The projects have successfull y been completed in the current financial year with the visit of the India team to the country for the third and final phase.

I.I I. India Post a l o comple te d th e projec t of computerization of four Post Offices in Maldives in August, 2005. The project was started in 2003 jointly by the Department of Posts and Te lecommunication Consultants India Limited. The project co ting US $ 75,000/-, was funded by Ministry of External Affairs and Maldi ves Po t in the ratio 65:35. The project mainly involved customization and installation of the Meghdoot Software developed by India Post.

Delegations

1.1 2 A three-membe r de legation comprising Secretary (Posts), Deputy Director General(IR) and Director(Technology) attended the World Postal Busines Forum and Post Expo 2005 held in Paris from 3rc1 to 5th October, 2005. Secretary (Po ts) also met the Chairman, La Paste, France and discussed the various areas of mutual cooperation.

1. 13 A three-m e mbe r d e legation compri s ing

Member (Ope ration ), Postal Services Board, Deputy

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Director Gene ral (In ternati o na l Rela tions) and A istant Direc tor Ge nera l (Internati onal Ma il s) attended the meeti ng of Postal Operations Council of Univer al Po cal Union held during the session of Council of Administration from 51

h co 2 1" October, 2005 in Berne, Switzerland. Ind ia is a member of the 40 me mber Postal Operations Cou ncil (POC) and chairs Committee 3 on Operational Issues. The Council is responsible for important operational, commercial, economic and technica l a peel of international po tal operati ons among member postal admini strat ions. India Po t was one of the two postal admini strati ons (the other being China) invited by the Universal Postal Union co make a presentation on the deve lopment of pos ta l service in Indi a. As suc h, Me mbe r (Operations) made a presentation that was received very well.

1.14 Secretary (Posts) visi ted Tunis. Tunis ia to attend the World Summit on the In formation Society (WSIS) held fro m 141h to l81h November, 2005. The Summit brought together international organi zations, gove rnme nts, bu s inesses a nd c ivil soc iety repre entati ves involved in bui lding an in formation society acces. ible to all. Secretary (Post ) made a presentation on the topic "India Post and ICTs: A regional approach to bridging the digital d ivide".

Visits of Foreign Delegations

1.15 Mr. Carl Gerold Mende of Royal Mail , who i a l o me mber of the EMS Coope ra tive Board of Univer al Postal Union. vi ited India from 2 1" to 241

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June, 2005. Mr. Mende was accompanied by Mr. David Gregory of Parcel Force, a product Group of Royal Mail. The delegation met with the senior offices of India Post and discus ions were held for improvement of the international EMS Service and implementation of the Business Plan of the EMS Cooperati ve Board of the Universal Postal Union.

1.16 Mr. Robert Langton, Terminal Due Manager, Royal Mail, Great Britain visited India from 281h 10 301h

July, 2005. India and Great Britain Co-Chair of Policy Questions Working Group (WG- 13) on Terminal Due . T he mee ting was he ld to plan the wo rk be ing undertaken.

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1. 17 A two member delegation from Mongolia Post vi ited India from 251

h August to 3rd September, 2005. The delegation sought a istance in modernisation of postal services in that country. India Post offered a sistance in counter automation ba ed on the fact that it has well developed software for the purpose and has undertaken simi lar projects in several countries.

1.1 8 A two- member de legati on from Swiss Post compri ing Mr. Peter Stoop and Mr. Thomas Gut visited India from I 31

h to I 51h September, 2005. They discussed

development of business acti viti es between the two counlri e . They also made presentation on thei r ·Redesign Mail Processing (REMA) Project' which, purportedly, is the biggest and most complex project ever run by Swi ss Post. They also fam iliarized themselves with the methods of processing postal items, main ly letter mail in India.

1.1 9 Mr. All an Leighton, Chairman. Royal Mail, Great Britain vi ited Ind ia on 51

h January, 2006. During his meetings with Secretary (Posts), various issues of reforms and cooperati on between the two postal admi ni strations were discussed.

Terminal Dues Project

1.20 India Post hosted the meeting of the Steering Committee of the Terminal Dues Project Group (TDPG) of the Postal Operations Council of the Universal Po. ta! Union in Jaipur on 12'h - f31h January, 2006. The Tem1inal Dues Project Group is one of the most important activi ties taken up by the Postal Operation Council of UPU and a new system of Term inal Dues is in the process of being evolved. India Post Co-Chairs the Working Group on Policy Questions within the TDPG along wi th Great Britain. 16 participants from 12 countries and UPU pa11icipated in the meeting.

Letter Writing Competition

1.2 1 Department of Po ls has been conducting UPU Lener Writing Competi tion over the years in order to enhance the capability of . chool going children in literary composition and to improve their awareness about the ro le o f Pos t Office in prov iding communication facilities. In thi erie 35lh UPU letter­wri ting competition was held on 81h January. 2006 throughout the country.

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Technology

1.22 Order have been placed for purc hase of computer hardware and other peripheraJs for 952 Sub Post Offices. Money Order transmission through Y-SAT increa ed on an average from 50,000 per day to 70,000 per day. Under the Plan Scheme of modernization of operati ve/working systems by improving ergonomics, f nd amounting to Rs. 41 Million have been released to cover 205 Post Office . Further, funds amounting to Rs. 19.3 Million have been released to cove r 772 Po t Offices for upply of new equipments. Another 1,000 Sub Po t Offices are like ly to be computerized during the year.

BUSINESS DEVELOPMENT AND MARKETING DIRECTORATE

Publicity and Promotion

l.23 The budgetary al location for promoti o n of pre mium products was considerably enhanced this year. le was Rs. 45 Mill ion compared to Rs. 20 Million in 2004-05. The allocation was utilized in the year for publicity and marketing e fforts, along with some major specific activitie I campaigns, as follows :-

• To get an important hare of the mind pace of younger c itizens of India for India Post, a ustained and focused campaign titled "Mera Dost India Post" wa launched. A full -page colour advertisement on "Mera Dost India Post" was carried in all the leading national newspape r o n J 4 1

h

Novembe r, 2005 on the occas io n o f Children's Day, announc ing a contest for children below 15 years of age. As a fol low up, further advertisements were is ued in the major newspapers on 16 . 12.2005, 23.12.2005 and 30.12.2005. A totaJ of 2, 174 entries were received in its respon e.

• In addition, a contest for the Best Collage on Postal Services by schools all over India wa he ld to inc rease the famili arity o f younger people with postaJ services in the SesquicentenniaJ Year of India Po t.

• The IJTF - 2005 pavilion on Department of Posts was inaugurated by Ho n ' ble

93

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Minister of State (Communications & IT) on l41

h November, 2005. The theme of the pavilion was "Future Post - Medium and the Message". The pav ilion was awarded a Gold Medal for excellence in presentation of theme on communication.

Bus iness Deve lopme nt a nd M arketing Direc to rate was e nt ru red with the responsibility of media coverage of the Closing Function of Se quicentennial Year of India Po t, which was very well covered by the major TV Channels as well as by all the leading new paper .

• To increase awareness in all walk of life about India Po t, and to trengthen the sense of being an important stakeholder, a nationaJ competition wa also held inviting suggestions from members of the public on a catch 1ine and logo that reflects the USP and unique character of India Post.

Direct Post

1.24 A new product ca ll ed " Direct Post" was introduced on 2"d June , 2005, whic h is basica ll y unaddressed direct mail ent to e lect consumers to elicit a response from the m. Direct Post i the unaddressed compone nt of Direct Mail , a nd wou ld comprise of unaddressed postal article like letters, cards, brochures, questionnaires, pamphlets, samples, promotionaJ items like CDs I floppi es and cassettes, etc ., coupons, posters, mailers or any other fonn of printed communication that is not prohibited by the Indian Post Office Act, 1898 or Indian Post Office Rules, 1933.

1.25 Ms. Raquel Ferrari , Project Manager, Direct Mai l Advisor Board(DMAB), UPU made a preparatory vi it to India Post in the month of September, 2005 in connection with organi zing a UPU Workshop on Direct Mail Market Development in India. Meetings were he ld at Mumbai and Delhi with officer from the Department of Posts as well as with stakeholder like Direct Mail Association, printer , advertising agencies, publishers, etc. It has been decided to hold a three days Direct Mail

Market Development Workshop from 1 '1 - 3rd February,

2006.

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Corporate e-Post

1.26 The corporate vers ion of e-Post service was launched on I 8'h October, 2005 by Hon'ble Minister for

Communications and IT during the closing celebrations of the Sesquicentenni al Year of India Post. The corporate vers ion of e-Post would enable:-

• Simultaneous sending of a mes age to 9,999

addresses.

• Scanning of the message at the premises of the senders. This wi ll enable the corporate custome rs to pre pare their me sage o n the ir official stationery, scan it and then send it from their own

compute rs.

Pick up Service

1.27 Pick up service by Postmen was launched by Hon'ble Mini ster for Communications and rT at the Heads of Ci rcles Conference he ld at Chennai on I 7'h and l 8'h July, 2005. Postmen will pick up not onl y Speed

Post articles, but also ordinary letters while moving in

their beats to deliver letters.

Speed Post Passport Service

1.28 Speed Post Passport Service was ex tended to the Field Post Offices (FPO ) of the Army Postal

Service.

E-Commerce

1.29 Confederation of Indian Ind us tri es in

collaboration with India Po t organized an e-Business Summit 2005 on 22°d July, 2005 at Hote l Taj Palace, New Delhj . The Summit was attended by all the major e­

commerce players in the country. The Department was inti mately involved in the organization of the Summit. Member (O&M) was invited in the opening session to give his views along with Member Secretary, Planning Commjssion. CGM (BO & MD) gave a presentation

on bus iness opportunities offered by India Post and GM (M) spoke about the potenti alities of the e-B ill Post

Software. As a result of the interaction, e-B ill Post Software is being enhanced to become a complete e-

95

Payme nt Software, to provide not only e-Bill facility but also e-Y'.JP to faci litate e-Commerce.

City Post and Inter-City Post

1.30 [t has been decided to introdu ce two new competitj vely priced variants of mail for local and inter­city mai ls. The C ity Po t and Inter City Post would be more efficient variants of the ordinary mail service and wou ld offer some value additions, such as (i) special handling to ensure time sensiti ve deli very; (ii) intimation of de li very fac ility ; and (ii i) MIS facility. The product wo uld be aime d at bus iness commun ity and the mi ni mum number of articles accepted at a time would be 50.The City Post Service was introduced as a pilot in Yij aywada and the Inter-City Post Se rvice was introduced as a pilot between Hyderabad & Chennai; and between Hyderabad & Yijaywada districts.

Speed Post Gold

1.3 1 To meet the demand for a highly time sensi ti ve hi gh value Speed Post product, a pre mium post service called 'Speed Post Gold ' is to start between business di stric ts of De lhi and Mumbai. This would be a time sens itive, high premium mail between limi ted business d istric ts of limited metros fo r guaranteed delivery be fore lunch next day with POD/100 on demand. It wi ll be ex tended to business districts between o ther metros also.

Express Parcel Post

1.32 The Express Parcel Post(EPP) rate was revised w.e.f. 251h October, 2004 keep ing with the need for consoli dation of the Service and to suit customer's requirement while retaining its viability. There has been about 30% increase in revenue in the current financial year 2005-06 till December, 2005 as compared to the revenue earned in the same period last year.

Creation of Parcel Division

1.33 A Parcel Division has been created in Business

Development and Marketing Directorate for focused

management of all kinds of parcel products, including

EPP. Similar Parcel Divisions have been established

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at C ircle level I Regional level I Divi io nal level with dedicated team and officer for the management of

Parcel Service and Log istics Po ts .

Development of Parcel Concentration Centres and Major Parcel Sets in Mail Offices

1.34 A a part o f Department 's core aim to increase

the traffic of parcel products and improve the quality of

parcel services in general and to bring it to international standard, a project has been taken up under the I O'h Fi ve

Yeu Pla n, for development o f 41 ex is tin g Pa rcel Concentrations Centres and 22 Major Parcel Sets in Mail Office covering all the 22 Circles and for establishment of two additional Parcel Centres in Mumbai and Delhi

and for adequately strengthening ix HOs in North­Eastem States for providing track and trace facilities and modem mechanical aids to handle a ll kinds of parcel consignments. The total outlay for the Pl an Scheme is Rs. 50 Mi llio n, out o f which the allocation for the cu1Tent financial year 2005-06 is Rs. 22.5 Mil lion.

Logistics Post

1.35 A new ervice " Logistics Post" was notified in August, 2004. Under thi ervice, articles a re being

booked for delivery to addres ee without any maximum

weight limit. Value added services such as pick-up, loading/ unloading, door delivery, storage of good. before di patch and I or delivery and facility for insurance cover, etc .. are a lso avai lable. The service has since started in 16 C irc les.

Internal Work Study

1.36 The study report of the Po tman cadre has been completed and ubmitted. The repo rt on the evolution

of norms for Computerised Regi tration Centre (CRC) has been taken up. the mail division has suggested for introduction of new module for the same. The job list for evolution of norms for Cu tomer Care Centre has been prepared for conducting the study by Haryana and Andhra Pradesh Circles. The study for evolution of norms for VSAT has to be rein itiated due to introduction of new module. The j ob list for computerised cash

certificate and Money Order in DA (P) wi ll be fi na lized

97

by March, 2006 and study will be done by Delhi and West B ;ngal Circ le ·. The job list for Group D foreign

post~ di be finalized by March 2006, the study will be u1dertaken by Delhi and Tami lnadu Circles. The work

measurement study reports of DA, CF and PO Sections have been i sued . The work measure ment study o f DAA Section is in progress.

cheduled Castes & Scheduled Tribe

1.37 The reservation roste rs in respect of Jharkhand

Circle were inspected during the month of ovember, 2005 . All the roste rs of thi s circle were inspected and

the shortcomings/lapses noted during the inspection have been settled by the ci rc le. The g rievance regi ·te r of

Jharkhand Circle was also checked but there was no complaint. The information in respect of SC/ST/OBC

employee of the Department of Po t has been supplied to the De partm e nt o f Perso nne l and Training a nd National Comm is. io n for SCs/STs. Reservation Roste rs of Bihar, C hhatisgarh, Jammu & Kashmir and Madhya Pradesh C irc les are like ly to be inspected in the year 2006.

FINANCIAL SERVICES

Instant Money Order (IMO)

1.38 Instant Mo ney Order, an online domestic money transmis ion service inte nded for a market cliente le which desires as ured time re lated money delivery was introduced on 20'h January. 2006 from 24 Post Office locations in the country.

Accidental Death Insurance Cover for Saving Account Holder

1.39 An AccidentaJ Death In urance Cover of R .

1,00,000/- on payment of a nominaJ premium of Rs. 15/ - per annum has been introduced for Post Office Savings Bank. Monthly Income Scheme and Senio r Citi zen Savings Scheme account holders.

Value Addition to Senior Citizen Savings Scheme

1.40 The Senior Citizen Savings Scheme cu tomers can now receive the quarte rl y interest payment at home through the Money Order Service of the Post Office .

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Many enior c itizens who are too old or immobile to make visit to Post Office or banks to draw the quarterl y interest for their expenses are greatly benefited by this customer friend ly service of home de li very payment by the Post Office.

Postal Life Insurance

1.41 The Business targets for the year 2005-06 and bus iness secured from April to December, 2005 are detai led below: -

Table 14 PLI/RPLI BUSINESS : 2005-06

Category Target Achievement (Rs. in Million) (Up to December, 2005)

No.of Sum Assured Policies (Rs. in Million)

PU 60.CXX> 197,841 23487.2

RPLI 130,000 5 14,979 30263.9

1.42 The mobili zati on of savings as well as Life

Insurance of the people in Rura l Area has been the

hallmark of Rural Posta l Life Insurance. To tap the vast

mine of RPLI bus iness, the sum assured has been

enhanced from Rs . one lakh to Rs. two lakh.

Staff Relations

I .43 During the period, the Department endeavoured

to maintain harmonious and meaningful re lati ons w ith

th e Federations and Un ions/Assoc iat ions of its

employees. From l '1 Apri l, 2005 to 3 1" December, 2005,

Standing Committee meeting of Departme ntal Council

(JCM) was held on I I •h July, 2005. The meeting took

place in a congenial atmosphere wherein Action Taken

Report on the dec isions taken in the meeting of the

Departmental Council held on I 81h November, 2003 was

discussed. On the request of Secretary General, BPEF,

Chief Engineer (Civil) he ld a meeting with the BPEF on

25th August, 2005 to di scuss the pending issues reported

by the Federation. Besides, DOG (PAF) had a periodical

meeting with All India Posta l Accounts Employees

99

Association on IS'h April , 2005 to discuss the issue

raised by the Association.

1.44 Periodical meetings of Secretary (Posts) with

the National Federation of Postal Employees (NFPE)

and Federation of National Postal Organi sations (FNPO)

along with their affiliated unions as well as with non­

federated union were held on 4'h and 51h January, 2006.

Further, an informal meeting of Secretary (Posts) with

Bharatiya Postal Employees Federations and its affiliated

unions was held on S'h January, 2006. These meetings

were granted to discuss various staff problems. Another

periodical meeting with al l the three federations as well

as non-federated unions is like ly to be held in May, 2006.

Next meeting of the Departmental Council (JCM) in the

Department of Posts is likely to be held by March. 2006.

An agenda ite ms for the meeting have been called for

from Staff Side as well as from Official Side and it is

under process.

Staff Welfare

1.45 During the year 2005-06, out o f the Budget Grant

of Rs. 55 Million , a llocations were made to the C ircles

as under :-

(i) Rs.27 Mi ll ion was granted towards the

total expe nditure on welfare ac ti vities

of the Department.

(ii )

(iii)

An amount of Rs. 9.9 Million was

disbursed to Circle Sports Funds.

Due to heavy flood s in Maharashtra

C irc le, Rs .2 .5 Mi l li o n has been

a llocated so far, for providing financial

ass is tance a nd o the r re l ief in

accordance with existing instructions

in the matte r. Also 30 tents costing

about Rs. 2.34 lakh and 200 blanket

cos tin g about R . l .07 la kh were

provided for earthquake affected staff

of Department of Posts in Jammu & Kashmir.

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Financial assistance from Central Welfare Fund for prolonged illness

1.46 Committee con tituted for decid ing grant of

fi nancia l ass istance to Departmental officia ls on

compassionate grounds for medical reasons headed by

Member (D) in a meeting held on 8th June, 2005 cleared

fou r proposals for a total sum of Rs. 60,000/.

Financial assistance from Field Service (Postal) Benevolent Fund

1.47 Rs. 35,000/- was granted as financial assistance

to the I 0 bereaved fami lies and children of the deceased

employees on deputation to Army Postal Service and

Rs. 12,000/- as one time scholarship for 24 children of

deceased employees.

Meghdoot Awards

1.48 The Meghdoot Award are being given in six

individual categories. The award comprises of a scroll , a

gold sovereign of about Rs. 5000/- and cash award of

Rs. 11 ,000/-. T he award s for the year 2005 were

distributed to six personnel by the Hon'ble Minister of

Communications and Information Technology on 18th

October, 2005 in a function organized by the Department

at New Delhi.

Sports

1.49 Duri ng th e period from l ' 1 Apr il to 3 1"

December, 2005, All India Postal Sports Tournaments in

8 events viz. Football, Carrom, Basketball , Volleyball ,

Tab le-Tenni s, Kabaddi , Chess and Wrestling were

organised. In addition, a cultural meet was also organized.

India Post Teams participated in various National Meets.

1.50 By 3 1" Marc h, 2006, rev iew of budgetary

allocation to d ifferent Circles wou ld be made keeping in

view the balance amount in the Central Welfare Fund

and the pending demands of C ircles. A meeting of the

Empowered Committee is to be convened shortly to

decide further cases for grant of fi nancial assistance. A

IOI

meeting of the Postal Sports Board is to be held in the

month of Marc h, 2006. All India Postal events viz.

Hockey, Cricket, WL/PUBP and Badminton are to be

held. India Post teams would be participating in :-

i). XX.XV Senior National Carrom Championship to be held at Pune w.e.f. 20.01.2006 to 25.01.2006; and

ii). 671h Senior National Table Tennis

Championship to be held at Jaipur w.e.f. 21.02.2006 to 26.02.2006.

Medical Facilities

1.51 As a welfare measure, Department of Po ts is run ning 52 Postal Dispe nsaries in 48 cities/towns in various parts of the country. These dispensaries extend out door treatment facilities to the eligible beneficiaries. Employees as well as pensioners of the Department of Posts and Department of Telecom are entitled to Postal Di spensary fac iliti es, wherever such fac ilities are available. Postal Service Board has approved merger of fou r Di pensaries i.e. two dispensaries each into one at Bhopal and Yadodara and three dispensaries into one at Jabalpu r. The nomenclature of 'P&T Dispensary' has also been changed as 'Postal Dispensary'.

Inspection

1.52 The inspection questionnaires for Head Post Offices, Sub Post Offices, Branch Post Offices have been revised and issued in bilingual format. Inspection Guidelines for Post Office have been revised and issued.

Public Grievances

1.53 Up to September, 2005, total 5,22,567 cases of public grievances were handled and a total of 4,69, 164 cases were sett led. The implementation of Citizen' s Charter has been carried out in all Departmental Sub­Post Offices up to LSG level with the view to improve qual ity of service and have increased participation of citizens in our functioning. The Dep.artment took efforts to rea c h it s cus tom e rs like R es idents Welfare Associations and Chambers of Commerce, etc. through phone calls, personal visits and questionnaire with the a im to assess their satisfaction level with its services and further expectations .

1.54 ~ RftP ~ ~ 8 Qtj~1CJ>1<411 "Qftra.:rur ~ 18 ~C1 1 CJ>1c111 "Qftra.:rur CJ>14wi:f1 q>T ~ fcmn ~ 444 ~ ~ 'l1Pl fcf<rr I ~ 3l RI R <R1 ~ 3lCff8 ~ "GRA 101 ~ Cf;1 CJ>'qc< ~ "Qftra.:rur ~ ?Tm I

Q~1~1a t fcp 25 3fR ~ Cf;1 Qtj~1CJ>1<411 ~

crm 01.01.2006 ~ 31.03.2006 (fq) ~ 4>1-0J\Cx ~

CJ>14mii'i ~ 152 ~ Cf;1 ~ fcmn ~

1.55 1.4.2005 ~ 31.12.2005 (fq) ~ "ITT'Tfa' ~.

~~~~trx12~~mn~

q;1 ~ fcpm ?Tm ~ l1fif 2006 (fq) 3fR 5 ~

q;1 ~ fcmn VIT11 t I

~ llfulffUT ~

1.56 ~ ~ ~ "GRA m ~ "Qftra.:rur W ~

¥f 8477 3fR 9,072 4>4il1R~1 Cf;1 flC11CJ>1<411/Qtj~1CJ>1<411

"Qftra.:rur er CJ>'qcx 'Qftra.:rur ~ ?Tm I 3lTW ctft '1lTifi t fcp

~ fctn crr:f ~ GR-R 1,748 elm 3.462 4>4il 1R~1 Cf;1 wirn:

~Cl l¢ 1~1/QCl~1¢1 <4'11 elm ~ ~a.:rur ~ ~I

~-~ ~ ct>¥U!e'< llfulffUT '<jfc)eu~ (;s~~el'8l)

1.57 ~. 2005 (fq) 60 '5ii<1\fflt'lfl1 &RT~ 20,000

CJ>4il1R~1 Cf;1 CJ>'qc x q>T ~a.:rur ~ ?Tm I 3lTW ctft '1lTifi t fcp ~ fcrn crr:f ~ "GRA 3fR 15,000 4>4il1R~1

q;1 ~a.:rur ~ ~ I

~14'11

1.58 ~. '1. ~ACllftxlEICl 1 q;1 ~ ('5TCJ>) ~ tfG tR

01.11.2005 q;1 ~ fcmn ?Tm I ~ ~·~·~· ~ q;1

~. ~ mn 6fl-t ~ !ts ~ ~ fcmn ?Tm I X1IB

C:ftt'IC:ft (~3ll 1JQ 'Cfi') ~ Cf;1 ~ Q~11ftA4>

!ts ~ (~ 3fTClR tR) ~ 12 C:ftt'IC:fl (~3ll 1JQ

'Cfi') ~ Cf;1 ~ Q~11f1A¢ !ts (~ 3fTClR

102

tR) ~ ~ fcpm ?Tm ti 102 ~3l)/~~ ~

~ cpl ~ 1JQ ·~· ~ ~ fcnm ?Tm t I

~ ~ (~) ~ tfG tR tTQMT 10 ~. 2006

cpl ~ if ~ t I 111 QlC:f1C:f1 1JQ ·~· ~

cpl ~3l) 1JQ ''¢' ~ ~ tR ~ '¢X ~?Tm

t I ~. 2003 (lJ&f) Wan ~ ~ ~ ~ 'C!"'¢

\3uflc;C11x cpl ~3ll 1JQ ''¢' ~ ~ ~ tfG tR ~

fct'm ?Tm % I 11 ~ 3l~4>1Rlfi cpl ~3ll 1JQ ''¢'

~ C:ftt'IC:fl tR l1fif 2006 (fq) ~ m ctft ~ t I

~

1.59 ~fl~x 2005 (fq) ~ ~ ~ ctft ~ \31l ~ ~ m ¢lllh:1lfi q>T ~a.:rur fcmn I

1.60 ~ fct1:!TrT (~ ~) ~ vITTt ~ CJ>14w11 2005-06 ~ ~ ~ ~ ~ ~ ~ ~

~ ~ ~ ~ ¢1ll\C'l~l q>T ~a.:rur FPm ?Tm I

~ tR ~ ~ qft 3lTCffi ~ f11~ \31l ~

~ fctiTI1l ~ X1IB ~ CJ> 1 lllC'1~1 ~ 3l'Ulan ~ ~ frrrrR­~ fcm:rf 1

1.61 14 ~. 2005 cpl ~ ~ ~ ~ 11'lfm

?Tm crm 01 ~ 15 ~. 2005 (fq) ~ ~ q>T

~ fcnm 1"flfT I ~ ~ ~ ~ 3!141Rrla

fclfi1?f Q RI ~w.1 a 13ll ~ ~3ll Cf;1 gn~ ix El"R ~ 1

~ ~ "GRA G1 ~ CJ>14~11C'111;! 'lfi 311~1fVla ctft Tft 1

mJTiftwttR 1.62 fcMm ~ ~ 4>4il1{) lf!ff qft lftrr, fcp ~

~ ~ ~ ~ ~ ~ 1JQ '11' er 1JQ 'tr' CJ>4 il1;fl

\Ill "fllllRl' ~ ~ tfG ~ ~ ~ vrITT qcff 'UGR qft

'1lTifi t, q;1 ~ crllT ~ ~ ~ 4 I fc'1 C: 'Rx CfiTc-f crcff ~ ~~~~~\Ill fcp ~ ~ ~ ~ 'C!"'¢

~ crcff ~ t {f;1 l'.fR fB<rr ?Tm t I ~ 2003 q;1

~mnm-tttft 13cff ~~~ ~ ~~~. ~~qij~~. ~~cmc~~~. lf?r

~.~~m~~~~~~~ (fcITT:+f-IV) Q>'t 31 I?.! !Ol I f?G cpl 14 CJ>rs;1 pa m ~ ~ 'lfi ~ ~ "GRA vITTt ~ vrr '¥~I

..

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1

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-,

~

HUMAN RESOURCE DEVELOPMENT

Postal Staff College

1.54 The Postal Staff College conducted 8 Induction and 18 in-service training programmes, in which 444 officers participated. Besides, I 0 I officers were imparted training in computers during the period. It is anticipated that an additional 25 officers would be imparted induction training and 152 officers would be trained on various computer training programmes from OJ .0 1.2006 to 31.03.2006.

Training Abroad

1.55 12 l ndian Postal Service Officers were trained on various subjects al Asia Pacific College Bangkok from 1.4.2005 to 3 1. 12.2005 and 5 more officers are likely to be trained by March, 2006.

Postal Training Centres

1.56 A total number of 8,477 and 9.072 officials were imparted in-service/induction training and computer training respectively by the six Postal Training Centers during the reference period. It is anticipated that an additional number of 1,748 and 3,462 officials would be

imparted in-service/induction training and computer training re~pect ively during the current financial year.

Work Place Computer Training Facilities (WCTCs)

1.57 By December, 2005, a total number of about 20,000 officials were imparted training on computers by 60 WCTCs. lL is anticipated that an additional number of about 15,000 officials would be impatted training during the current fin ancial year.

Establishment

1.58 Dr. U. Srinivasa Raghavan was promoted as Secretary (Posts) on 01.1 1.2005. Shri l.M.G. Khan was promoted to the grade of Member, Postal Services Board. Seven STS(lPoS Group 'A") Officers have been promOLed to JAG( on ad-hoc basis) and twelve STS( LPoS Group 'A') Officers have been promoted to JAG(on regular basis). I 02 IPO/IRM line officers have been

103

promoted to PS Group 'B' . DPC for the post of Assistant Director (Rectt.) has been conducted on lQlh January, 2006. 11 1 PSS Group ' B' Officers have been promoted to JTS of IPoS Group 'A'. One candidate selected through CSE, 2003 (Main) has been appointed to JTS of IPoS Group 'A'. II JTS Officers are likely to be promoted to STS of IPoS Group 'A' by March, 2006.

Official Language

1.59 Up to December, 2005, the second Sub­Committee of the Committee of Parliament on Official Language carried out inspections in six offices.

1.60 In pursuance of the directives laid down in the Annual Programme 2005-06 issued by the Department of Official Language (Ministry of Home Affairs), ten Offices have been inspected by the Officers of the Department The Drafting and Evidence Sub-Committee of the Committee of Parliament on Official Language held discussions with the heads of the seven different offices of the Department.

1.61 Hindi Diwas was observed in the Department on 14t1i September, 2005 and Hindi Fortnight was observed from 0 I ' l Lo 15th September, 2005. Prizes were distributed to the winners of various competitions held during the Hindi Fortnight. Two Hindi Workshops were also organized during the fortnight.

Material Management

1.62 The demand of the Staff Side of the Departmental Council (JCM) that eligible Group 'C' and Group ' D ' employees of the field units of the Department of Posts posted in plain stations where warm uniform is supplied, may be provided with four sets of Polyester Cotton uniforms in a block of four years, al an average of one set per year has been accepted. In pursuance of the decision taken by the Postal Se rvices Board in its l 31h meeting held in September, 2003, orders for decentralization of Procurement of Woolen Jerseys, Woolen Great Coat Cloth, Letter Boxes, Paper for Printing of Forms and Woolen Serge Cloth (Variety IV) to the Postal Circles

were also issued during the year.

3l¥1

~zj14q) ~ 11~1Jl614~~ ctt Jl614~lITT RCL1ftl1~i ~ fcr+rl'T ~ Cf>l4Cf> '<01 ~ ~ ~ li51cYl'151 14{11ffCP

"mt cYl'15! 1q;fla=rr fefUJ01<i'i Cl>T ~ ~ ~ 1lm ~ :-

1. *n"Cf>XCJft~~~-~~. 2001 ~

~ ~ 3TjmuT -q CTR ~ ~ ~-Cf){ ~ -q ~ ~ ~ qRowH<l'{<)4 ~-Cf){ 3i'Tx ~ ~ ~ ~ ~ ~ st1 20 ~~"mt <ffi ~ 66.94 ~

~ ~I

(2005 qft fimt ~- 2)

104

m ~ ~/m{1ITorr ~ "4"/ff -q ~ Vfl1f ~ ~

3i'Tx 41.24 ~ ~ ~ ~ ~ 3lfrt'Q~a ~ -mt ~cft l

(2005 qft fimt ~- 2)

3. 3ncraT Vl'liT ~ tR ~Ptll~a 1j1ffiR - ~ 2002-03

~ c:'RA ~~ ~ -q "GT "llm1 '51Cf>.El'<'i ~ h q'J fC'. li I fC'.'<' i 3i')x thf1 f1' I ~ ~ -q ~ "\lm1 ~ ~

~ ~ ~ frm+IT q>T l3C'&lti1 m ~ 32.43 ~

~ ~ 31Plll~a ~ "mt ~ ~I

(2005 qft fimt ~- 2)

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ANNEXURE

AUDIT OBSERVATIONS OF C&AG

Summary of audi t observations on the working of

Department of Posts provided by C&AG is as follows:-

I. Non realization of Service-Tax : Fai lure to

levy Service-Tax on telegraph receipts in terms of the

provisions in the Finance Act, 2001 resu lted in non­

recovery of Service-Tax and intere t thereon amounting

to Rs. 66.94 Lakh in 20 Postal Circles.

( Report No. 2 of 2005)

2. Irregular Opening of Time Deposit

Accounts : Three Head Post Offices in Delhi Postal

Circle opened t ime de posit account s in favour of

•

105

institutions/associations in contravention of rules and

allowed irregu lar payment of interest of Rs. 41.24 Lakh.

( Report No. 2 of 2005)

3. Irregular Pay m ents against Recurring

Deposit Accounts : Head Postma ters of two Head

Post Offi ces in Rajasthan Circle and one Head Post

Office in Chhattisgarh Circle allowed irregular payment

of Rs. 32.43 Lakh during 2002-03 in contravention of

Post Office Sav ings Bank General Rules.

( Report No. 2 of 2005)

a1R>tct>1 15

31.3.2005 "ct>l 3l:J~fi!a \iflfa'/3l:J~fi!a \7Ft\111fa~1-ij; q,qi11~~1 ~ ~

~ 3lj~a Cf) ih1 IR ifj qft 3lj'<1,~a ct>4tj1R4i <Jft ~ ¥f ~"Cf)l ii1"1 \1'1 1Rt ¥f ~"Cf>T

QR1~1a "Cf)l ~

~'en' 98 13.90 51 7.23

~·~· (x 1 \Jl q ~a) 207 10.27 77 3.82

~ ·~· (3W\Jlq~a) 662 15.43 354 8.25 • ~ 'Tf' 34,648 17.68 13,230 6.75

~ 'u' (~ Cf)tjtj1~ cpl ~) 8,447 19.73 3,002 7.01

~ 'u' (~ Cfi*11-:'l ) 703 83.10 00 7.09

a1R>tct>1 1 s

31.3.2005 cITT ~ ~. f4ct>C'ti'I ~ ~r;i<t>l ~ ~ q,qi11~m~~

~ ~~ fclct>C1ii I ~~11 • ~~

~·en· 0 91

~·~· (x1\Jlq~a) 0 0 83 I

~ ·~· (31x1\Jlq~a) 2 0 199

~ 'Tf' 1,687 45 26,827

~ 't:l' (~ Cf)tjtjl~ cpl ~) 271 6 4,288

~·u· (~~) 2 1 312

106

TABLE15

NUMBER OF EMPLOYEES : SCHEDULED CASTESffRIBES AS ON 31.3.2005

Group Scheduled Percentage to Scheduled Percentage to Cas tes Total no. of Tribes total no. of

Employees employees

Group 'A' 98 13.90 51 7.23

Group 'B ' (Gazetted) 207 10.27 77 3.82

Group 'B '( on Gazetted) 662 15.43 354 8.25

Group ·c 34,648 17.68 13.230 6.75

Group 'D' (Exel. Sweeper) 8.447 19.73 3,002 7.01

Group 'D ' (Sweeper) 703 83. 10 60 7.09

TABLE16

NUMBER OF El\APLOYEE : EX-SERVICEMEN, DISABLED EX-SERVICEMEN AND WOMEN AS ON 31.3.2005

Group Ex-Servicemen Di abled Women Ex- ervicemen

Group ' A' I 0 91

Group 'B' (Gazetted) 0 0 83

Group 'B '( Non Gazetted) 2 0 199

Group 'C' 1,687 45 26,827

Group 'D' (Exel. Sweeper) 27 1 6 4,288

Group 'D ' (Sweeper) 2 1 312

107

-

a 1f<;tCJ>1- 11

Chlf1i4> - 31.03.2005 qft ~ ~ ~ Cll'@fclCJ> ~

(fcrin-iT ~ ~ q~frl~fcfq 3tlx ~afUT 1R ~ q:i~'t11~m cm ~l

CJ>.~

'< 1\11qf?la ~'q) ~·~ ¥£

~6lq)~~ 'q;' -~(~. 1 - 1

~.~*'rr~ 2 - 2

>rClR ~ 4\{0ll'<"C'< ~ 2 - 2

~ \34"1~qfrl~:t lM~ 4lR"llR'< ~ 21 - 21

~ P!tll'{ifrlq:; ~ 75 - 75

Cfif.'ri;o q :t 11 '{i fr! q:; ~ 137 - 137

~'{i"lll"111 74 - 74

~'{i"lll"111 11 1 - 111

6lq)~~ ·~ - 866 866

6lq) tfR ffiID ~ fcffitir ~ ~ P:tll'{ifrlq:; ~ 4 - 4

Cfif.'ri;o q :t 11'{1 fr! q:; ~ 22 - 22

~'{i"lll"111 25 - 25

~'{i"lll"111 19 - 19

~~~/~31mRT - 245 245

~~~ - 617 617

~ 'flRl<llcl~ ~ 20 40 60

fufcrc;f fc\'TT

~~ 2 - 2

3RT 57 173 230

3Rf m11'RJ ~ ~ 133 74 207

~ ('<1'1148ia) 705 2015 2720 3f'<l\11qf?la ~"TJ" ~ 11~11 ¥£

frl~:tll<'lll 478 130 608

~ 174290 27404 201694

t<'l"~*'rr 21 144 13775 34919 ~w*'rr 1664 407 2071

3RT 2726 1940 4666

~ (31'<1\1148ia) 200302 43656 243958

~~(co) 246678

~. m4tul~~ 293656 ¥1' "ll1Tf (Q>+~) 540334

108

r

Table 17

Personnel: Actual strength as on 31 .3.2005 (including those on deputation and training outside the Department)

A.DEPARTMENTAL GAZETTED G ROUP" A" G RO UP" B" TOTAL

INDIAN POSTAL SERVICE GROUP"A"

Secretary( Posts) 1 - I

Member, Postal Services Board 2 - 2 Principal Chief Postmaster General 2 - 2 Sr.DOG/Chief PMG 21 - 21 Senior Administrative Grade 75 - 75 Junior Administrative Grade 137 - 137

Senior Ti me Scale 74 - 74

Junior Time Scale 11 1 - 11 1 POSTAL SERVICE GROUP " B" - 866 866

P& T ACCOUNTS & FINANCE SERVICE

Senior Administrati ve Grade 4 - 4

Junior Admini trati ve Grade 22 - 22

Senior Time Scale 25 - 25

Junior Time Scale 19 - 19

Senior Accounts Offi cer/ Accounts Officer - 245 245

Asstt. Accounts Officer - 617 617

CENTRAL SECRETARIAT SERVICE 20 40 60

CIVIL WING

Chief Engi neer 2 - 2

Others 57 173 230

OTHE R GENERAL CENTRAL SERVICE 133 74 207

TOTAL(GA ZE TTED) 705 2015 2720

NON GAZETTED G RO UP"C" GROUP" D" TOTAL

Directorate 478 130 608

Post Office 174290 27404 201694

' Railway Mail Service 21 144 13775 34919

Mail Motor Service 1664 407 207 1

Others 2726 1940 4666

TOTAL(NON GAZETT ED) 200302 43656 243958

TOTAL DEPARTMENTAL(A) 246678

B. GRAMIN DAK SEWAK 293656

GR AN D TOTAL(A+B) 540334

109

1500

1000

500

2000-01

250000 / 228579

200000 I

150000

100000

0

2000-01

-

(l;:iq fl:rn ~

GAZETTED TAFF

2019

2001-02 2002-03

lflf Yoara

2003-04

• 1" 1'i Group A • 1" 'If Group B

3i<l"14f:M ~

NO"' - GAZETTED STAFF

2001-02 2002-03

d Years

110

•

2015

2004-05

J

•

31.03.2005 ~~'ffifi:r/~~~(~) SC/ST Employees as on 31.03.2005 (Departmental)

185139 ~.~ SC . ~.~

ST • ~HERS

31.03.2005qjf ~ <fl4"'4Hl (~) Women Employees as on 31.03.2005 (Departmental)

31800

· ~ II ~ Women

111

16774

165000

145000

125000

lD 105000

-!~ :::J z 85000

65000

45000

25000

4000

3500

3000

....._ _ 2500

;p- i

~ ~ 2000

....... ;.

·i i 1500

1000

500

:SIC6Elfi Cfit ~ NUMBER OF POST OFFICES

II II ~ Urban Rural

~ ~ tj q~l'1'1ll~ "ST<fi

METRO MAIL HANDLED PER DAY

ll'lfv .. .-

112

• •

-