fire up your employees · web viewann manages the retail store and until lately has always...
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Fire Up! Your Employees
Chapter 9: Speak to Me About Today – Using Powerful Performance Feedback and Coaching
Exercises: This chapter will review the Fire Up! Ignite component of millennial management by
using the Performance Feedback tool.
You will be provided with information about 4 employee situations for which you
must provide effective performance feedback. Use the copies of the Performance
Feedback tool provided in this PDF and complete one for each feedback event.
Complete this activity before moving on. An extra Performance Feedback tool has been provided
for you to copy and use with your actual employees.
Creating an Action Plan is a critical component of implementing the Fire Up! Process. To access
the Action Plan that has been created for Fire Up! Your Employees and Smoke Your Competition,
click on the Action Plan link from the Beyond the Book page. You will add your action items from
each chapter to this master Action Plan.
Create your action plan for this chapter including how you will provide meaningful feedback
and manage your disruptive behaviors.
©2008- 2017 Humanetrics LLC/The Forte Factor. All rights reserved. 1
Feedback Practice Situations:
1. Jeanne is regularly late for the weekly staff meeting, and once at the meeting is ill-
prepared. Her team mates are upset with her behavior. Provide powerful feedback to
Jeanne.
2. Mike is the delivery employee for your company. Today, Mitor Corporation, a customer,
called to compliment Mike on his delivery, professionalism and kindness to one of their
employee. Mike not only patiently waited to unload the delivery, but moved the product to
where the customer needed it. He also helped a Mitor employee with a car problem. The
owner of Mitor Corporation called to applaud Mike. Provide powerful feedback to Mike.
3. Jake did a great job creating three strong performance expectation implementation plans.
He did great research and built strong plans. His plan’s target of reducing overtime
expenses in his department is well under his planned 2% reduction. He seems to have lost
his focus with his plan. Provide powerful feedback to Jake.
4. Ann manages the retail store and until lately has always generated great performance and
run a successful workplace. Lately, many employees have been leaving; she has a hard
time keeping any employees, let alone the good ones. Word in the store is that Ann is too
critical and hard to work for; employees don’t like her. She constantly criticizes them in
front of customers and is not afraid to raise her voice. Provide powerful feedback to Ann.
©2008- 2017 Humanetrics LLC/The Forte Factor. All rights reserved. 2
Performance Feedback ToolSituation 1: Jeanne Date: ___________________________
Step 1: Give a Cookie (start with a positive comment):_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
Step 2: Describe the current behaviors and situations (give great details):_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
Step 3: Describe the impact and consequences (find the hook for the feedback receiver):_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
Step 4: Create a plan to continue great behaviors and change negative behaviors (let them have a voice in the response):_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
Step 5: Give a Cookie (end with a positive comment):_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
Manager signature: _______________________________________________________________
Be sure that your feedback is always complete.
©2008- 2017 Humanetrics LLC/The Forte Factor. All rights reserved. 3
Performance Feedback ToolSituation 2: Mike Date: ___________________________
Step 1: Give a Cookie (start with a positive comment):_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
Step 2: Describe the current behaviors and situations (give great details):_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
Step 3: Describe the impact and consequences (find the hook for the feedback receiver):_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
Step 4: Create a plan to continue great behaviors and change negative behaviors (let them have a voice in the response):_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
Step 5: Give a Cookie (end with a positive comment):_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
Manager signature: _______________________________________________________________
Be sure that your feedback is always complete.
©2008- 2017 Humanetrics LLC/The Forte Factor. All rights reserved. 4
Performance Feedback ToolSituation 3: Jake Date: ___________________________
Step 1: Give a Cookie (start with a positive comment):_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
Step 2: Describe the current behaviors and situations (give great details):_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
Step 3: Describe the impact and consequences (find the hook for the feedback receiver):_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
Step 4: Create a plan to continue great behaviors and change negative behaviors (let them have a voice in the response):_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
Step 5: Give a Cookie (end with a positive comment):_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
Manager signature: _______________________________________________________________
Be sure that your feedback is always complete.
©2008- 2017 Humanetrics LLC/The Forte Factor. All rights reserved. 5
Performance Feedback ToolSituation 4: Ann Date: ___________________________
Step 1: Give a Cookie (start with a positive comment):_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
Step 2: Describe the current behaviors and situations (give great details):_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
Step 3: Describe the impact and consequences (find the hook for the feedback receiver):_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
Step 4: Create a plan to continue great behaviors and change negative behaviors (let them have a voice in the response):_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
Step 5: Give a Cookie (end with a positive comment):_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
Manager signature: _______________________________________________________________
Be sure that your feedback is always complete.
©2008- 2017 Humanetrics LLC/The Forte Factor. All rights reserved. 6
Performance Feedback ToolEmployee name: ________________________________ Date: ___________________________
Step 1: Give a Cookie (start with a positive comment):_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
Step 2: Describe the current behaviors and situations (give great details):_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
Step 3: Describe the impact and consequences (find the hook for the feedback receiver):_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
Step 4: Create a plan to continue great behaviors and change negative behaviors (let them have a voice in the response):_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
Step 5: Give a Cookie (end with a positive comment):_______________________________________________________________________________
_______________________________________________________________________________
_______________________________________________________________________________
Manager signature: _______________________________________________________________
Be sure that your feedback is always complete.
©2008- 2017 Humanetrics LLC/The Forte Factor. All rights reserved. 7