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    The FINANCE

    DEPARTMENT

    ................is the backbone of

    hotel operations.

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    It handles the inflow and

    outflow of funds andrecords all transactions.

    Its broad functions are tosafeguard the interests of the

    company (owners) and the cash.

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    Organizational Chart of the Finance Department

    PRESIDENT

    FINANCIALCONTROLLER

    PURCHASINGMANGER

    F&BCA

    PAYMSTR

    CORPORATEAUDITORCHIEFACCONTANT GENERALCASHIER

    ACNTRCVB

    ACNTPAY

    INCMADTR

    F&BCASH

    FOCASH

    PROPCSTD

    PURCOFCR

    STRMCLRK

    SRAUDIT

    NITEAUDIT

    F&BAUDIT

    SHIFT

    ADTR AUDASST

    JRADTR

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    The FinancialController

    He/She is a key department head and a

    member of both the Management team andExecutive Committee of a hotel. The FinancialController has administrative and functionalresponsibilities geared towards helping thehotel achieve its business plan objectives inRooms and F&B, while maintaining internal

    controls and accounting procedures at a highlevel.

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    Financial Controllersadministrative responsibilities are

    to:1. Provide management with accounting information.2. Coordinate the preparation of hotels annual business plan.3. Provide budget information, which helps determine operational

    targets and decisions.4. Act as a financial consultant and assist hotel management with

    the proper computation and periodic forecasts.5. Initiative investigations in all aspects of hotel operations in the

    interest of maximizing profits and improving internal control.

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    6. Analyze hotel performance versus budget/ forecast and givecounsel to management.

    7. Monitor operational and capital expenditures in conjunctionwith approved budget.

    8. Monitor hotels insurance policies and ensures that therequired coverage's are in effect.9. Monitor hotels necessary licences and renewals in accordance

    with local laws.10. Review and recommend all legal contracts and attend to all

    legal matters in the hotels operations.

    Financial Controllersadministrative responsibilities are

    to:

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    The AccountingDepartment records

    and maintain insafekeeping thedocumentsevidencing all

    transactions of thehotel which affect itsassets, liabilities andfinancial position.

    Accounting

    Department

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    DepartmentThe department usesstandard accounting

    practice and thenomenclatureprescribed by the Hoteland Restaurant

    Association of thePhilippines (HRAP), theDepartment of Tourism(DOT) and the Bureau of

    Internal Revenue (BIR).It maintains the proper

    journals, ledgers andother books of accountand records of the

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    Accounting Department

    From these records, the departmentprepares the balance sheet and theprofit and loss statements. It alsogenerates a report on the hotelscash position and other reports thatreflect hotel operations and its

    financial situation.

    With the assistance of the profit and

    cost centers of the hotel, the

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    ChiefAccountant

    The Chief Accountant

    should be a graduate ofAccounting, preferably aCPA with a least fiveyears experience in

    operations accountingand financial accounting.Some experience in

    auditing would be ideal.

    The Accounting

    Staff

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    For operationalaccounting, he or she

    must know the ins andouts of transactionsinvolving day-to-day

    operations of a hotel. He orshe should be able tofollow each transactionfrom start to finish, and

    must keep accuraterecords of each steptransaction.

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    For auditing, heor she must have aworking knowledge

    of hotel operationsand a thoroughgrounding in

    financialdocumentation to beable to check andverify the figures.

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    While a Chief FinancialController has to be able to

    see the big picture in order toset directions for theAccounting Department, theChief Accountant that must be

    very keen on details. It mustbe second nature for ChiefAccountant to check figures.

    He or she must be able tocheck the small items on

    invoices, should know when to

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    The Income Auditoraudits allinvoices for the day anddetermines whether the chargesto the customers were correct

    and whether all payments wereposted correctly and properlyrecorder. The Income Auditorlooks into room billings and F&B

    billings, paying particularattention to high folio balances.

    Income Auditor

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    He or she also checks whether there were

    any deviations from standard policies andprocedures and reports any discrepanciesin room rates and room sold to the ChiefAccountant or Financial Controller.

    Additionally, the Income Auditor verifies the accuracy, proprietyand completeness of the reports produced by the Micros FidelioSystem before these are forwarded to the Back Office.

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    Account Payable Clerk

    The Account PayableClerks ensures propercontrol of all payments

    transactions and maintainsledgers for accountspayable trade and other

    related liabilities. He or sheis in charge of preparingpayment checks andreleasing the checks to thesuppliers. He or she

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    Accounts Receivable

    ClerksThe Accounts Receivable

    Clerks is in charge of

    preparing accountsreceivables for billing, followup collections, prepares theaging of accounts

    receivable, process creditlines and may act as thehotels representative in

    credit meetings. He or she

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    Paymaster

    The Paymasterhandles timekeeping,payroll, withholding

    taxes, SSS and Pag-ibigdeductions and timelysubmission of all

    reporting requirementsto governmentagencies. ThePaymaster reports tothe Chief Accountant

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    F&B Chief

    AccountantBecause F&B

    operations have a

    faster turnover thanthe Rooms Division,some hotels haveseparate accountingunits for their F&Bactivities. The F&BChief Accountant

    reports to Chief

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    Internal Control

    The Accounting Departmentimplements internal controls to put alid on costs to help ensure the

    profitability of the hotel. Thus,everything that goes in and out of thehotel has to accounted for.

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    CASH DEPARTMENT

    The Cash Department handles allcash disbursements and alltransactions involving payments at

    the Front Desk, the F&B Departmentand other revenue outlets of thehotel. These Transactions include

    receiving guests payments on theiraccounts, changing foreign currencyto pesos, making change for largedominations, making cashdisbursement against petty cash

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    The department alsoupdates the bill ofeach guest with

    signing privileges. Itmaintains up-to-daterecords of the

    accountabilities ofeach hotel, restaurantand bar guest.

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    Thus, the department hasresponsibility of recording by

    means of Micros FidelioSystem the cash receipts andreceivables from operations ofthe hotel . In maintaining an

    up-to-date Folio, thedepartment relies oninformation from the Front

    Desk, Housekeeping and theF&B Department of chargesincurred by the guest. The

    Cash Department also checksth nt h t t

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    Cash Department Staff

    General Cashier

    The General Cashier isresponsible for cashfunds, petty cashdisbursement, Cashiersremittances and

    collections. He or shereports to President andFinancial Controller.

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    Front Office Cashier

    The Front OfficeCashier deals with allmanner of payments andforeign exchangetransactions at the Front

    Desk. He or she alsoupdates all guestcharges and prepares

    necessary daily reports.

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    F&B Cashier

    Handles alltransactions in theF&B outlet to which heor she is assigned

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    Purchasing Department

    The Purchasing Departmentprocures the supply items, equipmentand services required for the efficient

    operations of the hotel. In carrying outits procurement functions, thedepartment endeavors to make

    purchases of the best quality, of theright quantity, at the right time andthe right price.

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    In its inventory controlfunction, the departmentmaintains such policies andprocedures that ensure theproper receipts, storage,issuances and record keeping of

    supply items kept in stock.Between these two functions,the department oversees the

    process involved from the timean item is requested to the timeit is ultimately used. Thedepartment is responsible for

    ensuring that shortage of supply

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    PurchasingManager

    The PurchasingManager is in charge ofgeneral stores

    procurement and directissue procurement andoversees the operations

    of the Storeroom.

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    Purchasing Managersduties are to:

    1. Ensure the availability instock of items needed forthe hotels operations.

    2. Receive approvedrequisition.

    3. Canvass suppliers for thebest quality at the bestprice in the quantityneeded and on the date

    required.

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    4. Prepare a PurchaseOrder Forms forapproval.

    5. When approval isreceived, purchasethe items needed.

    6. Oversees thereceiving andchecking of

    supplies delivery.

    Purchasing Managersduties are to:

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    7. Negotiate for terms(30,60 or 90 days)with the approved

    suppliers andmaintain goodrelations with them.

    8. Ensures that theitems are storedproperly.

    Purchasing Managersduties are to:

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    9. Inform thedepartments that therequisitioned items has

    been delivered10. Maintain records of

    purchases, deliveries,

    stocks and release.11. Establish minimum

    stock levels and

    economical order

    Purchasing Managersduties are to:

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    F&B Purchaser

    In some establishments withseveral F&B outlets, the task ofpurchasing, receiving and storing

    of food items and F&B suppliesmay b assigned to an F&BPurchaser, who would do for the

    F&B Department what thePurchasing Manager does for therest of the hotel.

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    The F&B Purchaser is a key person ina successful F&B operations becausehe or she is responsible for ensuring

    that quality products are purchased atthe right amount and the right placeall-year round.

    F&B Purchaser

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    The job entails more than grocerylist shopping for meat, fish, poultry,dairy products, dry goods, and

    beverages and vegetable. The F&BPurchaser has to know whatsavailable, what's cheap and in season,

    how much it costs at various times ofthe year, how long it takes to transportthe goods and what also the shelf lifeof each item is.

    F&B Purchaser

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    He or she must know suppliers, mustbe able to lock in the prices and mustalso obtain credit lines for the hotel.

    Additionally, he or she must ensure theavailability of the products withoutoverstocking.

    F&B Purchaser

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    Establishing par stock is not enough;knowing what products are moving isessential.

    Therefore, the F&B Purchaser has towork closely with Executive Chef.

    In smaller hotels, the F&BPurchasing Officer is also the F&BReceiving Clerk and is often an

    Accountant as well. This person is

    F&B Purchaser

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    Storeroom Clerk

    The Storeroom Clerk is responsiblefor receiving, storing and issuingstockroom items needed for the

    operations of the hotel. He or she isresponsible for maintaining accuraterecords of these items and for keeping

    the Storeroom clean and free of pestsand vermin.

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    Property Custodian

    The Property Custodian isresponsible and accountable for allproperties of the hotel and the

    restaurants, including all types ofequipment, furniture, fixtures, kitchenand restaurant operations equipment,

    and other fixed assets. The PropertyCustodian will receive, classify,inspect, store, account for, and issueall these properties. He or she shall

    also maintain and restore all properties

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    The Auditing Department

    The Auditing Department checksand varies the correctness ofaccounting records and reports, as well

    as the companys system of internalcontrol. It uses standard and generallyaccepted auditing, and accounting

    procedures including those prescribedby the HRAP, the DOT and the BIR. Thedepartment also implements thenecessary procedures in uncovering

    and investigating fraud.

    Th A diti

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    The department alsoverifies the hotels dailycash transactions, takes

    physically inventory andappraises the hotelsassets, and examines the

    reports on the condemnedmaterials. In addition,Auditing Department maybe engaged in the hotels

    cost control operations.

    The AuditingDepartment

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    As has often been

    said, accounting ishistory. Accountants andauditors are like forensicexperts unravelling a

    mystery. A paper trailhelps them to see whattranspired with every

    transaction that wasrecorded.

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    Corporate Audit,however, is not onlymeans of ensuring

    compliance. It is also amanagement tool whichsupplies management

    personnel at all levelswith information tocontrol the operations forwhich they are

    responsible.

    The Auditing Department

    The Auditing

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    Corporate

    AuditorThe Corporate Auditorualities the examinationnd evaluation of the

    dequacy and effectivenessf the hotels system of

    nternal control, and the

    uality of performance inarrying out assignedesponsibilities. Theorporate Auditor reports to

    he company President and

    The AuditingStaff

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    Senior Auditor

    The Senior Auditorprepares workingpapers and documents to examine andevaluate the adequacy and

    effectiveness of the hotels system ofinternal control, and the quality ofperformance in carrying out assigned

    responsibilities through financial,operations, compliance andperformance audit engagements. Heor she reports to Corporate Auditor

    and supervises the Junior Auditor, the

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    Night Auditor

    The Night Auditoris responsible forposting all guest

    charges andbalancingdepartmental

    charges and guestbills. SometimesNight Auditor alsoact as a Cashier.

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    Shift Auditor

    Like Senior Auditor, the Shift Auditorprepares working papers anddocuments to examine and evaluate

    the adequacy and effectiveness of thehotels system of internal control, andthe quality of performance in carrying

    out assigned responsibilities throughfinancial, operations, compliance andperformance audit engagements.

    Junior Audit and Audit

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    Junior Audit and AuditAssistant

    The Junior Audit andAudit Assistant preparethe papers anddocuments that facilities

    the examination andevaluate of the hotelssystem of internal

    control. They also checkcompliance with policies,plans, procedures, etc.

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    F&B Auditor

    The F&B Auditortracks F&Btransactions and

    verifies that all thesales were postedproperly. From time to

    time, he or sheconducts audit andreconciles purchasesand sales.

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    Three Types of Audit

    1. Financial Audit

    . Involves the evaluation ofeffectiveness of internal controlsand reliability of accounting recordsto identify control problems thataffect the accuracy and reliability of

    the Financial Statement.

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    2. Operations Audit

    .

    Involves the study ofaccounting/financial, marketing,purchasing and other operations toidentify problems in performance of

    management functions in planning,organizing, directing, and controllingoperations; identify opportunities for

    improving performance in all areas;and make recommendations tosolve problems or make use ofopportunities.

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    3. Compliance Audit

    . Involves evaluatingaccounting operations andfinancial aspects of otheroperations to identify

    control problems thatweaken the protection ofassets and reduce

    compliance withprescribed policies andprocedures.

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    Budgeting andForecasting:

    Current Practice in theLodging Industry

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    Budgets are usually prepared on anannual basis then divided into semi-annual, quarterly, and/or monthly

    plans. The main reason for that is togive management more check-pointsto stop at, compare the actual with the

    planned figures and take necessaryactions when needed which mightmean even revising the budget.

    B d t l i t t ith th

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    Budget planning starts with theestablishment of budget cycle, which

    can be the calendar year or financialyear. Normally, the budget planningstarts from the top managementoutlining the general expense categories

    and rough estimates that themanagement wishes to allocate for eachcategory. When the top management

    produces a detailed cost estimates forevery expense items and passes on toline-management for verification andconfirmation, the process becomes the

    -

    Item budgeting is

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    Item budgeting isanother importantactivity in operations

    budgeting. Every costitem needs to beidentified and the cost

    needs to be estimated.This is particularlyimportant whenbudgeting for theoperating expenses suchas wage, linen, frills, andother materials used in

    the production of good

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    Capital budgeting is also animportant activity but carried by the

    finance manager. Purchase of newequipment, restoration or extension offacilities requires capital budgeting,

    which is often accompanied by afeasibility study. The following exerciseprovides an opportunity to understandthe simple budgeting process usingpercentage change in the historicexpenses. Interestingly, thepercentage expenses (as a percentage

    of revenue) are considered to be

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    Forecasting

    Forecasting is a technique toestimate, based on historical figures,expectations, trends, and/or

    experience, a certain value of anuncontrollable variable for a certainfuture period of time.

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    Forecasting

    Moreover, forecasting cannot be assimple as coming up with a figure,solely by considering only historicaldata, without adjusting to othervariables like competition, image and

    risk of the country, interest rates,inflation, exchange rates, and othereconomical factors! Therefore, a