filed with the sec, for our cautionary statement regarding...
TRANSCRIPT
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Please see our form 10K of February 20, 2009, filed with the SEC, for our cautionary statement
regarding forward-looking comments made in today’s remarks.
Copies of this presentation are available for download in PDF format from avoncompany.com.
The presentation will be archived for 14 days at that site.
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Avon U.K. Investor Meeting
March 26, 2009
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Anna Segatti
General Manager, UK and Republic of Ireland
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AGENDA
• Introduction to U.K. Beauty Market
• Avon U.K. Overview
• The Avon Representative Experience
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The U.K. Beauty Market
• Population: 61 million• Female population 15-64: 21 million• Per capita CFT spend: £116 in 2008• 5th largest CFT market
77
Ranking of U.K. Market2007 Size of Market (US$B)
Source: Euromonitor
0
10
20
30
40
50
U.S. Japan Brazil France UK
88
Direct Selling Share of U.K. CFT Market
Source: Euromonitor
L’OrealProcter&Gamble
UnileverEstee Lauder
Alliance BootsBeiersdorf
AVONAmway
Virgin Vie
InternetHome shopping
2007 Share of Market
Direct Selling – 5%Retail – 88%
Other – 7%
CAGR 02-07: 4% CAGR 02-07: 4%
CAGR 02-07: 19%
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Avon U.K.
• Started operations in 1959• Fifth largest Avon Market• Largest market of WEMEA
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Avon U.K. Is…
• A trusted, relevant, female-friendly brand• Providing an earnings opportunity to more and more
women • Offering value-for-money products to smart shoppers
• A model of success in a developed market• Leveraging core strengths to aggressively follow
playbook in turbulent economic times• A regional centre of excellence, successfully executing
Global turnaround initiatives
1111
CFT 68%
Jewelry 8%
Home 9%
Fashion 15%
Avon U.K. – A Beauty Market
Skin Care 20%
Fragrance 21%
Others 9%
Personal Care 15%
Make Up 35%
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Regional Centre of Excellence
• Local presence supported by matrix structure • Home to European Brand Management and Supply Chain
• Lead market for Global initiatives• Product Line Simplification• Open To Buy
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Avon U.K. – Commercial Structure
• 3-week campaign cycle • 18 campaigns per year
• 4 million brochures per campaign• Seen by two out of three UK
women
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Supply Chain Structure• CFT mostly sourced from Europe (Poland,
Germany)
• Single distribution center (Corby) • 10,000-15,000 Representative orders/day
• 400,000-1.1million pieces /day
• Home delivery to 100% Representatives
• 99% on-time delivery to Representatives
• 78% Representatives order through internet
• Direct customer service home delivery (3%)
• Piece fill rate superior to retail competitors
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A Trusted, Relevant, Female-friendly Brand
0
20
40
60
80
100
BodyShop
Dove Avon Nivea Olay BootsNo.7
MaxFactor
Rimmel L'Oreal
Source: Ipsos – Avon Tracking Study Dec 2008
Brand Recognition%
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A Trusted, Relevant, Female-friendly BrandPenetration and Customer Reach
83%Ever Purchased87%Ever Seen Brochure64%Representative Access
Source: Ipsos – Avon Tracking Study Dec 2008
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Advertising Has Propelled Brand Awareness
• Increased advertising fivefold since 2006• Representative earnings opportunity• Product and brand awareness
• Supported through aggressive PR campaign
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Advertising Cut ThroughMarketing – 28th May Marketing – 9th June
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C1 C2 C3 C4 C5 C6 C7 C8 C9 C10 C11 C12 C13 C14 C15 C16 C17 C18
Advertising Awareness 2008Avon Recall Ranking vs. Key Competitors
Source: Ipsos Campaignly Tracker
6th-
3rd-
2nd-
4th-
5th-
1st-
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Brand Kudos Boosted by Leverage of Global Alliance Strategy
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Local Extension of Alliance Strategy Further Promotes Brand
Experts Local celebritiesDesigner equity
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A Trusted, Relevant, Female-friendly Brand
• Increased brochure space in 2009 to further promote female-friendly credentials
• Resonance: half of UK Representatives are either personally affected by breast cancer (58%) or domestic violence (46%), or know someone who is
• Avon UK launched the Avon Breast Cancer Crusade in 1992 – now active in over 50 markets
Supporting Women’s Causes: A Point of Difference for Representatives and Customers
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Awareness of Avon’s Support of the Fight Against Breast Cancer is Highest
0
10
20
30
40
50
60
Avon Asda Boots Tesco Flora EsteeLauder
Source: Ipsos – Avon Tracking Study Dec 2008
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19 concepts
A Model of Success in a Developed Market: Product Line Simplification (PLS)
53 conceptsFROM TO
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A Model of Success in a Developed Market: PLS Success
+46%-4%913Eyecream
Nail enamel
Mascara
Lipgloss
Fragrance
Category
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50
71
77
2007 SKUs
41
35
55
57
2008 SKUs
-33%
-15%
-16%
-20%
Decrease
+47%
+16%
+35%
+15%
Sales uplift
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Open To Buy• Managing inventory by controlling purchases • Key benefits:
• Reduction in inventory: 4Q 2008 10% COG reduction• Maximize cash flow
• Example: Closed to buy – a percentage of the range is cancelled balancing risk of lost sales, total sales, margin and inventory targets
DeletedNew “Ellisia collection”
Replaced Sales
ExtendedExcess flow
convertible bra
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These Are Unprecedented Times
Consumer Contraction
Global Recession Credit Squeeze
Job Layoffs Currency Volatility
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We Have an Updated Playbook forThese Times
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We Have an Updated Playbook forThese Times
3030
Outrun consumer spending contraction and protect market share
NewCustomers
Active Representatives
GROW
+
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Accelerating Focus on Recruiting: Advertising
• Updated Representative recruitment advertising running from mid-January 2009 – focus on extra earnings in tough times
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Play recruitment ad –VIDEO30 secs
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Accelerating Focus on Recruiting: PRWarmed Up Environment to Maximise Advertising Impact in 2008
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Accelerating Focus on Recruiting: PR• Continued aggressive campaign to showcase success
stories and profile modern Avon• Over 60 pieces of positive media coverage creating over
300,000,000 opportunities to see or hear about the earnings opportunity in 2009
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Accelerating Focus on Recruiting: PR
• High-profile local radio and TV coverage 2009 includes Sales Leaders such as Angie Winter
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Play Look EastVIDEO
approx 2 mins
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Accelerating Focus on Recruiting: Online• ‘Your Dream Job’ section renamed
‘Earn Extra money’ to leverage current economic climate
• Online materials to support Representations, such as downloadable flyer
• Articles on avon.uk.com to offer advice on building your business
• Internet advertising, such as Google and Facebook, with focus on part-time working and earning extra money to beat the recession
• 77.5% of all Representatives placed their order online C18 2008
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Promoting the Avon Shopping Experience
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Accelerating Focus on Smart Value: Emphasising Pricing
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Accelerating Focus on Smart Value: Emphasising Pricing
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Accelerating Focus on Smart Value: Creating Buzz and Freezing Prices
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Accelerating Focus on Smart Value: PR
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Accelerating Focus on Smart Value: Exciting Marketing Offers• Focus on high-unit movers
at exceptional prices: in brochure, online and in promotional flyers
• Key message: Avon is the answer to the recession
• Campaigns 4 and 5 ‘Recession Buster’ flyer: ‘Want to be Beautiful on a Budget?’
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Accelerating Focus on Smart Value: Exciting Marketing Offers• Focus on high-unit movers
at exceptional prices: in brochure, online and in promotional flyers
• Key message: Avon is the answer to the recession
• Campaigns 4 and 5 ‘Recession Buster’ flyer: ‘Want to be Beautiful on a Budget?’
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Outrun consumer spending contraction and protect market share
NewCustomers
Active Representatives
GROW
+
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Management Q&A
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The Representative Experience as Told By…
Sales Leader Yogeeta Mistry
Sales Leader Hannah Cooke
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Representative Q&A
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Avon U.K. Is…
• A trusted, relevant, female-friendly brand• Providing an earnings opportunity to more and more
women • Offering value-for-money products to smart shoppers
• A model of success in a developed market• Leveraging core strengths to aggressively follow
playbook in turbulent economic times• A regional centre of excellence, successfully executing
Global turnaround initiatives
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