feedback for continuous improvement - appraisees
TRANSCRIPT
Feedback for Continuous Improvement - Appraisees
Pre Course - Ideals
An understanding of SMART objectives SMART objectives in place for 2010/11 – 2 examples Evidence to support the achievement of your objectives Examples of effective and non-effective feedback you
have received and the impact of both on your own motivation
Participants must have the following:
Post Course – Dynamic Learning Logs
At the end of the course you will be asked to write a SMART objective to focus on how you will apply the learning from the workshop in the future
Please use your experience from the workshop, to prepare for your appraisal, provide evidence of your achievements, and be prepared to enter into a 2 way feedback discussion
Outcomes
An understanding of the positive role of feedback, and
your own receptiveness to feedback
Practical application of a clear model for giving feedback which has been provided to appraisers
Guidance on preparing for feedback for forthcoming appraisal conversation based on use of LSBU appraisal forms
Insight into the value of SMART objectives and providing evidence to demonstrate achieving them
Personal action plan/SMART objective to improve individual ability to receive/give feedback
S M A R T Objectives
Specific4 specify exactly what you should be able to achieve4 no vague or ambiguous language.
Measurable4 objectively measure the extent to which objectives
have been met Achievable
4 not too easy 4 challenging & stimulating
Relevant4 objectives should have a clear purpose and benefit
Time –bound4 include milestones & deadlines
Feedback – Coaching Style
B – ALANCED
O – BJECTIVE
O – OBSERVED
S – PECIFIC
T - IMELY
Explore the positives Explore development areas
Discuss behaviours not the person
This is what I have seen
In this situation
Be sure the feedback is within a reasonable time
Feedback skills – general approach
Invite their comments first
Build on common ground
What went well…
Even better if…..
Talking & Listening
80/20 Rule
Managing your reactions
Stop!
Look!
Listen!
Evaluate
Questing Skills – Gaining clarity
Open
Probing
Summarising
Closed
Asking questions to gain clarity
Questioning to encourage thinkingThe Dance of Insight
Clarification –
Repeat back what they have said as a short response – they know you have been listening
David Rock
Skills or Behaviour – Finding the balance
A Action
S Skill
K Knowledge
A Attitude
B Behaviour
E Emotions
STAR – Skills
Situation
Task
Action
Result
Alternative
In the meeting last week
You assured me you would have the report competed by Wednesday
Although I received it on time, the statistics hadn’t been updated from last month
and I was unable to present the correct information
Another time, please will you check all of the report before handing it to me
Feedback – Difficult Conversations- Behaviour
Behaviour This is the behaviour I have observed
Effect This is the impact of that behaviour
Environment This is the situation it occurred in
Result This is the result
SMART
BEER – Behaviour
Behaviour
Effect
Environment
Result
When we are group situations, you regularly talk over people
And we don’t get to hear everybody’s contributions
The last time this happened was in this morning’s meeting when Sue was explaining the figures
She was clearly upset anddidn’t finish her explanation
The Johari Window - Feedback is a gift
Not Known to SelfKnown to Self
The Public Self
The Blind Self
The Private Self
The Unknown Self
Action Planning – SMART objective
Please write a SMART objective to focus on how you will apply the learning from the workshop in the future
Keep a note of the objective and email it to Janet Cattini - [email protected] within 2 weeks of this workshop
Please use your experience from the workshop, to
4 prepare for your appraisal4 provide evidence of your achievements, 4 enter into a 2 way feedback discussion
Final activity
What feedback would you like to give to your reviewer?
Examples of SMART objectives - 1
2. An excellent teaching portfolio
Corporate Plan Link
Objective How will this objective be measured?
Develop short courses for two individual units, launch and evaluate by April 2012Encourage student participation on course boards aiming to recruit two additional students by December 2011
The courses will be successful when unit progression is more than 70%
Two briefing sessions for students taken place.
Two appointments made.
Examples of SMART objectives - 2
Corporate PlanLink
8. Simpler, faster decision making
Create online resources by March 2012. Pilot methodology on 3 projects and provide facilitation and training.
Work with ICT and the Executive’s office to develop an LSBU project methodology by January 2012.
Methodology available online and evidence of use
Positive feedback from pilot projects
How will this objective be measured?
Objective
Examples of SMART objectives - 3
Corporate Plan Link
Objective How will this objective be measured?
9: Helping our staff perform
Develop new Briefing Notes to tie in with ongoing University strategic developments
Promote the ‘ICT Skills for Staff’ Blackboard site as a way of benchmarking, testing and developing staff ICT skills
List of new briefing notes against strategic developments.
Take up and evaluation of materials, aiming for a 20% increase on the previous year.
Examples of SMART objectives - 4
Objective Work with line manager to maximise the effectiveness of
current IT systems and feasibility of improved system for support arrangements
Measures – Review the statistics / data collected in Maximizer, and
match this with what information we wish to provide and for what purpose.
Identify clear ways of showing the amount of support provided by the department and how effective this support is for students.
Discuss the scope of this by September 2010 and put in place a proforma for statistical collection for the start of term.
Work with line manager to scope the feasability of a system for support arrangements by July 2011
Examples of SMART objectives - 5
Objective Provide a summary of the support provided during
2009/10 by October 2010, as a basis for developing support for the future.
Measures Review the types of support, the specific difficulties,
interventions, recommendations and statistic breakdowns of the service over the year.
Include feedback from faculties and departments about the service.
Examples of SMART objectives - 6
Objective Ensure all departmental policies, processes and procedures are reviewed and fit for purpose by end July 2011. Identify and prepare new policies/documentation required to complement existing documentation by April 2011
Measures Existing documentation reviewed and amendments
approved by end Oct 2010 Required new documentation identified and draft
documentation prepared by end February 2011 and approved by end April 2011
Relevant documents uploaded to staff pages on approval (ongoing)