fares and tickets - ilovelondon.nl file3 fares from 2 january 2005 dear passenger transport for...

Transport for London


Fares and tickets2 January 2005 until further notice

Guide to Tube, DLR, bus and Tramlinkfares and tickets within Greater London

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This booklet contains details of the range andprice of tickets and Oyster Pre Pay availablewithin the Greater London area on Tube,Docklands Light Railway (DLR), bus and Tramlink services.

MapsAlso included is a map showing Travelcardzones.

Stations at the northern end of theMetropolitan lineThese stations are outside the Greater Londonarea. For information on fares and season ticketrates, together with Oyster Pre Pay faresto/from:Amersham, Chalfont & Latimer, Chesham,Chorleywood, Croxley, Rickmansworth, Watford (Met).Ask at a ticket office for a leaflet (fares are alsoshown on the Fares List displayed in stationticket halls).

RiverboatFor information about Riverboat fares, pleaserefer to the ‘River Thames Boat service guide’,available from most Tube stations and LondonTravel Information Centres.Show your Travelcard or Oyster card, chargedwith a Travelcard, at the time of travel and get1/3 off the normal Riverboat fare.

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Fares from 2 January 2005

Transport for LondonDear Passenger

During my first term of office thequality of service on London’sBuses was transformed and fareswere cut considerably. Thechallenge now is to build on theseachievements and improve other parts of thetransport system, especially the networkinfrastructure.

In August, the Government provided a 5 yearfunding and financing package that now gives usthe certainty needed to deliver new transportlinks and improved services across London.However, part of the Government’s provision isthrough allowing TfL to borrow for capitalinvestment. After 5 years, TfL’s debt servicingcost will rise to £250 million a year.

This is why I have made the difficult decision to raise fares to provide the funding we need. On the Tube, fares will increase slightly aboveinflation and on the buses, where significantimprovements have been made, by more.However, the average bus fare (allowing forinflation) is still no more than the amount paidwhen I was first elected in 2000.

Oyster Pre Pay will continue to offer significantsavings and cheaper Pre Pay fares will apply on theTube and DLR from 1900 hours on Mondays toFridays and at all times over weekends and publicholidays.

Ken Livingstone, Mayor of London and Chair of Transport for London

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ContentsContents

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PageOyster cards 7Oyster Pre Pay 7Tube/DLR faresSingle fares 16Oyster Pre Pay fares 16Tube Carnet 18Group Day tickets 20Tube only short distance season tickets 22Use of tickets and Oyster Pre Pay onparticipating National Rail services 22National Rail stations issuing Oyster cards 24Tower of London and Madame Tussaud’s/London Planetarium admission tickets 24DLR ticketsFlyer/Shuttle tickets 25

One Day tickets 25Flyer/Shuttle season tickets 26‘Discount’ Flyer/Shuttle season tickets 27

DLR Group Travel tickets 28DLR Rail & River Rover tickets 29Travelcards

Day (Peak and Off-Peak) 30One Day Family 323 Day (Peak and Off-Peak) 33Travelcard season tickets 34‘Discount’ Travelcard season tickets 36

Save even more with an adult rate 7 Day, monthly or longer period Travelcard 38Travel beyond the validity of your Travelcard 40Bus fares Cash single fares 42Oyster Pre Pay fares 42Bus Saver 43

Included at the back of this booklet is a mapshowing Travelcard zones.

Bus fares (continued) Bus Passes 44

One Day 44Bus Pass season tickets 45‘Discount’ Bus Pass season tickets 47

Using buses outside Greater London 48Tramlink faresCash single fares 49Oyster Pre Pay fares 49Bus Pass use on trams 50General informationWhich ticket to buy 51Photocards 52Travel for:

Adults 52Under 16s 5216 and 17 year olds 5318+ students 54‘New Deal’ photocard holders 54

Where to buy your ticket or Oyster Pre Pay 54Internet and telephone sales 54Tube stations 55Oyster Ticket Stops 55Ticket Stops 55London Travel Information Centres 55

How to pay 56Beat the queues 57Care of your ticket 57Season ticket information – what happens if? 58Compensation 58Penalty fares 58

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Visit oystercard.com or pick up a copy of theOyster User Guide at a Tube station ticket office,Oyster Ticket Stop or London Travel InformationCentre. General information is outlined below.What is available on Oyster?• Adult and ‘Discount’ rate 7 Day, monthly and

longer period Travelcards and Bus Passes andadult rate Oyster Pre Pay.

Where can I get my Oyster card?• Online at oystercard.com or by calling

0870 849 9999, at Tube and participatingNational Rail station ticket offices (see page 24for details), Oyster Ticket Stops (see page 55 fordetails) and London Travel Information Centres.

What will I have to do?• Buy a Travelcard, Bus Pass or Oyster Pre Pay.• Register your details with us if buying a

monthly or longer period Travelcard or BusPass. Registration is optional if buying OysterPre Pay and/or a 7 Day Travelcard or Bus Pass.

• Pay a deposit of £3.00 at the time of issue ofyour Oyster card, if you are only buying a 7 Day Travelcard, 7 Day Bus Pass or Oyster PrePay. On return of the Oyster card the depositwill be refunded (certain conditions apply).

Points to note:If you only have Pre Pay on your Oyster card,you can let another adult use your card for Pre Pay travel when you are not using it, evenif the card is registered in your name.If you’ve registered your Oyster card and itgets lost or stolen, call the Oyster helpline.We do not refund or replace lost or stolenunregistered Oyster cards.

Oyster Pre Pay

• Can be used on Tube, DLR, bus and Tramlinkservices. Except as shown on page 23, itcannot be used on National Rail services.

• Fares are shown on pages 17, 18, 43 and 50.• The fare charged will be that which applies at

the time you touch your Oyster card on thecard reader at the start of your journey.

Oyster cards

Find the best way around London by Tube, train, busor boat on tfl.gov.uk/journeyplanner

Use the Journey Plannerwebsite for the most direct route

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Ticket type

3 Day Travelcard

Bus Saver

Tube Carnet

Where available

Tube station ticket offices,Oyster Ticket stops, LondonTravel Information Centres,National Rail stations andlarger touchscreen ticketmachines at Tube stations.

Zones 1-2 (Peak)Adult price: £15.00Child price: £7.50

Tube station ticket offices,all Ticket Stops and LondonTravel Information Centres.

Adult price: £6.00Child price: £2.10

Tube station ticket offices,most Ticket Stops, LondonTravel Information Centresand Tube station self-serviceticket machines in Zone 1.

Adult price: £17.00Child price: £5.00

Oyster Pre Pay Tube station ticket officesand self service ticketmachines, Oyster TicketStops, London TravelInformation Centres andparticipating National Railstations (see page 24).

There’s good news for our regular customerswith Oyster Pre Pay, bus Saver and the brandnew 3 Day Travelcard.

Oyster cardThe quick and easy way of using your 7 Day,monthly or longer period Travelcard and BusPass. Also needed for Oyster Pre Pay.

Oyster Pre Pay When using the Tube, DLR, bus or tram you pay less than the adult cash single fare for your journey.Note: Oyster Pre Pay can also be used on someparticipating National Rail services (see page 23).

3 Day TravelcardIf you don’t work a full week, you can now buy aTravelcard valid for three consecutive days. BothZones 1-2 and Zones 1-6 tickets are available.

Tube CarnetCarnets are still great value when you travel onthe Tube in Zone 1. You’ll save £3 on everyadult rate Carnet of ten tickets you buy,compared to the 2005 single fare.

Regular customers Bus SaverBuy a book of six bus Saver tickets and you’llonly pay £1 per journey instead of £1.20(35p instead of 40p for children).

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Ticket type

Kids for a quid

Family Travelcard

Child rate 7 DayBus Pass

Child rate busfares (11-15 yrs)

Where available

Tube station ticket offices,Oyster Ticket Stops, LondonTravel Information Centresand National Rail stations.

Child price: £1.00

Tube station ticket offices,Oyster Ticket Stops, LondonTravel Information Centresand National Rail stations.

Child price: Mon-Fri 80p;Sat-Sun and public holidaysfree

Tube station ticket offices,Oyster Ticket Stops andLondon Travel InformationCentres.

Child price: £4.00

On most buses and fromroadside ticket machines. 14 or 15 year olds need an‘11-15’ photocard.

Child price: 40p

Under 11s go freeAll children under 11 can travel for free on allbuses across the entire London bus network,including sections outside Greater London andon trams.

Five money-saving child fare initiatives offeringeven greater value when travelling by publictransport in London.

Kids for a quidUp to 4 children accompanied by an adult whohas a 7 Day, monthly or longer period Travelcardcan buy an Off-Peak Day Travelcard (valid forZones 1-6) for just £1.

Children travel free at weekendsWhen you buy Family Travelcard tickets,children’s all-day tickets cost just 80p –and at weekends they travel completely free.

16-17 year olds travel at child rate16-17 year olds with a ‘16-17’ photocard canbuy 7 Day, monthly or longer period Travelcardsand Bus Passes at the child rate.

Child fares for 11-15 year oldsChild fares for 11-15 year olds are available onbuses and trams at any time, day or night.

Families and kids

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Ticket type

DiscountTravelcard

DiscountBus Pass

Discount DLRFlyer/Shuttleseason ticket

Where available

Tube station ticket offices,Oyster Ticket Stops (7 Dayand monthly only), LondonTravel Information Centresand National Rail stations(see page 36).

Price: £17.50 for a 7 Day Zones 1, 2 & 3 ticket

Tube station ticket offices,Oyster Ticket Stops andLondon Travel InformationCentres (see page 47).

Price: £7.70 for a 7 Day all London ticket

7 day and monthly fromTube stations served by DLRand Oyster Ticket Stopslocated near DLR services

Annuals only from DLRCustomer Services(see page 27).

Price: £7.40 for a 7 Day Docklands ShuttleSouth ticket

Students can benefit from lower costTravelcards, Bus Passes and DLR Flyer/Shuttleseason tickets.

Discount Travelcards and Bus PassesAnyone with a valid Student photocard can buyTravelcards and Bus Passes at 30% off theequivalent adult rate. These discount tickets areavailable for 7 Days, one month and for longerperiods up to one year.

Discount DLR Flyer/Shuttle season ticketsStudents who hold a valid Student photocardcan also buy discount 7 Day, monthly andannual DLR Flyer/Shuttle season tickets.Again, these cost 30% less than the equivalentadult rate.

Check your university, college or school to findout if they are registered on the Transport forLondon Student discount scheme.

Students

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Ticket type

Day Travelcard

3 Day Travelcard

Bus Saver

Where available

Tube station ticket offices,all Ticket Stops, LondonTravel Information Centresand National Rail stations.Some also available fromself-service ticket machines.

Price: £4.70 for an Off-PeakZones 1 & 2 ticket

Tube station ticket offices,Oyster Ticket stops, LondonTravel Information Centres,National Rail stations andlarger touchscreen ticketmachines at Tube stations.

Zones 1-6 (Off-Peak)Adult price: £18.00 Child price: £6.00

Tube station ticket offices,all Ticket Stops and LondonTravel Information Centres.

Price: £6.00

Whether you’re visiting the capital for a dayor coming for a longer stay, there are someexcellent ticket bargains to choose from:

Day TravelcardEntitles you to one day’s unlimited travel withinthe zones covered by your ticket on the Tube,DLR and National Rail, on all buses, no matterwhich zone(s) are covered by your ticket and onTramlink (if your ticket includes Zones 3, 4, 5 or 6).

3 Day TravelcardEnjoy unlimited travel for three consecutivedays within the zones covered by your ticket onthe Tube, DLR and National Rail, on all buses,no matter which zone(s) are covered by yourticket and on Tramlink (if you hold a Zones 1-6ticket). Both Zones 1-2 and Zones 1-6 tickets are available.

Bus SaverBuy a book of six bus Saver tickets and you’llonly pay £1 per journey instead of £1.20(35p instead of 40p for children).

Visitors

Single fares and Oyster Pre Pay

• Single and return tickets are valid for travelonly on the date shown on the ticket and upto 0430 the next day.

• Return tickets, valid for outward and returntravel on the day of issue only, are twice thesingle fare.

• For use of single/return tickets and Oyster PrePay on participating National Rail services, seepage 22 for details.

Points to note:If you are using the Bakerloo line to or fromHarrow & Wealdstone, single and return faresare not charged on a zonal basis and differentfares apply. Enquire at the station for detailsbefore you start your journey. Oyster Pre Payis valid to or from Harrow & Wealdstone (Pre Pay fare to or from Zone 5 applies).If you wish to buy a ticket to a National Raildestination from a self-service ticket machineat a Tube or DLR station, you can only do so ifyour destination is shown. If it is not shown,at Tube stations, buy your ticket from theticket office – we generally only sell tickets toNational Rail destinations within the Londonand South East area. If the ticket office isclosed or you are at a DLR station, you willneed to buy a ticket or use Oyster Pre Pay foryour Tube/DLR journey and buy a ticket whereyou join National Rail services.Except as shown on page 23, Oyster Pre Paycannot be used on National Rail services. When using Oyster Pre Pay, to ensure that youpay the correct fare, touch your Oyster cardon the card reader at the start and end of yourjourney. If you don’t you may pay more thanyou need.

Where to buySingle/return tickets• Tube station ticket offices and self-service

ticket machines (not always the full range) forthe following journeys:Tube only, Tube to DLR, Tube to National Rail. 17

Tube/DLR faresTube/DLR fares

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Single fares and Oyster Pre Pay(continued)

• Selected Tube station ticket offices in WestLondon for Tube to tram tickets.

• Self-service ticket machines at DLR stations(and Tube stations served by the DLR) for thefollowing journeys: DLR only, DLR to Tube, DLR to National Rail.

Oyster Pre Pay• Tube station ticket offices and touchscreen

ticket machines, Internet and telephone sales,Oyster Ticket Stops (see page 55 for details),London Travel Information Centres andparticipating National Rail station ticketoffices (see page 24 for details).

Single fares and Oyster Pre Pay general guide

Adult Adult Child*

Single Oyster Pre Pay Single

(Monday (All otherto Friday times

from including0630 and publicbefore holidays)1900)

Within one zoneZone 1 £2.00 £1.70 £1.70 £0.60

Zone 2, 3, 4, 5 or 6 only £1.30 £1.10 £1.10 £0.50

Two zonesZones 1 - 2 £2.30 £2.10 £2.00 £0.80

Zones 2 - 3, 3 - 4, 4 - 5 or 5 - 6 £1.30 £1.10 £1.10 £0.50

*Child 5-15 years and ‘New Deal’ photocardholders. Children aged 14 or 15 years need an ‘11-15’ or Child photocard, or 14/15CitizenCard.

Single fares and Oyster Pre Pay generalguide (continued)

Adult Adult Child*

Single Oyster Pre Pay Single

(Monday (All otherto Friday times

from including0630 and publicbefore holidays)1900)

Three and four zonesZones 1 - 3, 1 - 4 £2.80 £2.50 £2.00 £1.10

Zones 2 - 4, 3 - 5 or 4 - 6 2 - 5 or 3 - 6 £2.10 £1.80 £1.30 £0.80

Five and six zonesZones 1 - 5, 1 - 6 £3.80 £3.50 £2.00 £1.40

Zones 2 - 6 £2.10 £1.80 £1.30 £0.80


Tube Carnet

A book of 10 single Tube tickets, which can bebought in advance. An adult Carnet gives asaving of £3.00 compared with ten separateZone 1 single tickets.

For travel on:• Tube (within Zone 1 only).

Points to note:

Valid for 12 months from the issue dateprinted on the tickets.Group Day tickets

Tube/DLR fares

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You could end up stuck with the wrong fare if you don’ttouch your Oyster card flat on the reader at the start and end of your Tube journey, even if the gates are open.


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Tube Carnet (continued)

Can be used by you or by anyone you wish togive them to.

Each ticket is for a single journey, starting andfinishing in Zone 1 but not for use on DLR orNational Rail services (except on Thameslinkbetween King’s Cross and Moorgate/Elephant& Castle/London Bridge).

The ticket has to be validated for use on theday of travel at the Zone 1 station where youstart your journey. If you travel with a ticketthat has not been validated, you may be liableto pay a Penalty fare.

Cannot be used with Oyster Pre Pay, with anyother ticket or as a Ticket Extension.

Where to buy

• Tube station ticket offices, Tube stationtouchscreen ticket machines and LondonTravel Information Centres in Zone 1. Alsoavailable at selected Oyster Ticket Stops (see page 55 for details) in Zone 1.

Adult Child*

Zone 1 £17.00 £5.00

*Child 5-15 years and ‘New Deal’ photocardholders. Children aged 14 or 15 years need an‘11-15’ or Child photocard, or 14/15CitizenCard.

Group Day tickets

For groups of 10 or more adults and/or childrentravelling together at all times.

For travel on:• Tube.

• DLR.

Group Day tickets (continued)

Points to note:

Available for travel any day of the week.

No time restrictions.

Make as many journeys as you want.

Valid for travel in Zones 1 - 6.

Under 18s travel at the child rate. Photocardsare not needed.

Larger groups should contact the local Tubestation supervisor in advance. The supervisorwill be able to suggest the best route for your journey and will contact staff atinterchange and destination stations to ensure your travel throughout the day is astrouble free as possible.

Not valid for travel on buses, trams and mostNational Rail services, or on the Bakerloo linebetween Kenton and Harrow & Wealdstone.

If children are included in the group, a OneDay Family Travelcard may be cheaper. Seepage 32 for details.

Schools in the Greater London area may qualifyfor the Transport for London School PartyTravel Scheme. For details of the Scheme, visittfl.gov.uk/fares or contact Customer Services,London Underground on 0845 330 9881 or [email protected]

Where to buy

• Tube station ticket offices.

Adult Children/young people*

Zones 1 - 6 £3.30 each £0.80 each

*Children and young people 5-17 yearsinclusive. No photocard needed.

For use of tickets on participating National Railservices, see page 22 for details.

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Tube only short distance season tickets

Available for some shorter journeys across azone boundary between specific Tube stations.

Points to note:

Available 7 Day, monthly or for any longerperiod up to one year.

Child rate season tickets are valid for amaximum period of 4 months (3 months for‘New Deal’ photocard holders).

Student ‘Discount’ rate season tickets areavailable up to a maximum period of one year,but cannot be dated to expire later than theexpiry date of the accompanying ‘Student’photocard.

A photocard is not needed to buy and useadult rate 7 Day Tube only short distanceseason tickets.

Where to buy

• Tube station ticket offices.

Use of tickets and Oyster Pre Pay onparticipating National Rail services

Tube single, return and Group Day ticketsCan be used on a number of participatingNational Rail services. Tickets must be validbetween the appropriate joint stations or zones.The routes are:

• Amersham to Marylebone

• Finsbury Park to King’s Cross/Moorgate*

• Kenton to Euston

• Liverpool Street to Walthamstow Central/Tottenham Hale/Seven Sisters

• North Woolwich to Richmond (North London Line).

• Stratford to Liverpool Street

Use of tickets and Oyster Pre Pay onparticipating National Rail services(continued)

Tube single, return and Group Day tickets(continued)• Upminster to Fenchurch Street/Liverpool

Street via Barking (but not at ForestGate/Maryland)

• West Brompton to Willesden Junction

• West Hampstead Thameslink to Moorgate/Elephant & Castle/London Bridge

• West Ruislip to South Ruislip

*Tube Carnets are not valid on WAGN servicesbetween Moorgate and Old Street.

Oyster Pre PayCan be used on a number of participatingNational Rail services. The routes are:

• Amersham to Marylebone

• Finsbury Park to King’s Cross/Moorgate

• Harrow & Wealdstone to Euston (but not atKilburn High Road/South Hampstead)

• Kentish Town to Moorgate/Elephant &Castle/London Bridge

• Liverpool Street to Walthamstow Central/Tottenham Hale/Seven Sisters (but not atintermediate stations)

• Richmond to Gunnersbury

• Stratford to Canning Town

• Stratford to Liverpool Street

• Upminster to Fenchurch Street/LiverpoolStreet via Barking (but not at ForestGate/Maryland)

• West Ruislip/South Ruislip to Marylebone (but not at intermediate stations)

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DLR ticketsTube/DLR fares

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DLR Flyer/Shuttle tickets

For travel on:• DLR.

Points to note:

Docklands Shuttle South tickets – validbetween Lewisham and Canary Wharf,including intermediate stations.City Flyer South tickets – valid betweenLewisham and Tower Gateway or Bank/Monument, including intermediate stations.Docklands Shuttle East tickets – validbetween Island Gardens and Stratford orBeckton, including intermediate stations. Also valid for travel via Westferry.City Flyer East tickets – valid betweenBeckton or Stratford and Tower Gateway orBank/Monument, including intermediatestations. Also valid for travel via Canary Wharf.

Flyer/Shuttle One Day tickets

• Can be used on the day of validity and forany journey that starts before 0430 on thefollowing day.

Where to buy• Self-service ticket machines at DLR stations,

Tube stations served by DLR and OysterTicket Stops located near DLR services (seepage 55 for details).

Adult Child*

Docklands Shuttle South £2.30 £0.90

City Flyer South £3.90 £1.60

Docklands Shuttle East £2.60 £1.00

City Flyer East £4.60 £2.20


Tower of London and Madame Tussaud’s/London Planetarium admission tickets

Why queue for tickets when you arrive at eitherthe Tower of London or Madame Tussaud’s (alsoincludes admission to the London Planetarium)?• Tower of London tickets can be bought up to

7 days in advance. • Madame Tussaud’s tickets are only valid on

the day they are bought.• Tickets are valid for admission only and not

for travel. Enquire at Tube station ticketoffices for prices.

Where to buy

• Tube station ticket offices (not Baker Streetfor Madame Tussaud’s).

BarkingBeckenham JunctionCity ThameslinkDrayton ParkEaling BroadwayEast CroydonEssex RoadEustonFenchurch StreetFinsbury ParkGreenwichGunnersburyHarlesdenHarrow & WealdstoneKensal GreenKensington OlympiaKentonKew GardensKing’s Cross(Thameslink)

LewishamLimehouseLiverpool StreetMaryleboneMitcham JunctionNew CrossNew Cross GateNorth WembleyQueen’s ParkRichmondSouth KentonStonebridge ParkStratfordUpminsterWalthamstow CentralWembley CentralWillesden JunctionWimbledon

National Rail stations issuing Oyster cards

Flyer/Shuttle season tickets

• Available 7 Day, monthly and for one year.Tickets for periods between 1 month and 12 months are not available. Child rate ticketsare valid for a maximum period of 1 month.

• Can be used during the period of validity andfor any journey that starts before 0430 on theday following the expiry date.

Point to note:

Can start on any day of the week. If younormally buy a 7 Day ticket you may find iteasier to change the starting date to aThursday or a Friday, to avoid the Mondaymorning queues.

Where to buy• Tube stations served by DLR, Oyster Ticket

Stops located near DLR services (see page 55for details) and Canary Wharf DLR stationOyster Ticket Stop, Platforms 4/5.

• Annual tickets are only available from DLRCustomer Services on 020 7363 9700 oronline at dlr.co.uk

7 Day Monthly Annual

Adult Child* Adult Child* Adult

Docklands Shuttle South £10.60 £4.70 £40.80 £18.10 £424

City Flyer South £18.00 £8.60 £69.20 £33.10 £720

Docklands Shuttle East £11.90 £6.50 £45.70 £25.00 £476

City Flyer East £21.20 £10.30 £81.50 £39.60 £848

*Child 5-15 years (a ‘5-10’, ‘11-15’ or Childphotocard is needed) and ‘16-17’, ‘New Deal’photocard holders.

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DLR ticketsDLR tickets

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‘Discount’ Flyer/Shuttle season tickets

‘Discount’ Flyer/Shuttle season tickets cost 30%less than the equivalent adult rate Flyer/Shuttleseason ticket.• Only available to holders of a valid ‘Student’

photocard. From early 2005, student discountentitlement will be provided on an Oysterphotocard – details of how to use this will beincluded with the Oyster photocard.

• Available 7 Day, monthly and for one year.Tickets for periods between 1 month and 12 months are not available.


Points to note:Can start on any day of the week. If younormally buy a 7 Day ticket you may find iteasier to change the starting day to aThursday or a Friday, to avoid the Mondaymorning queues.The expiry date on the ticket cannot be laterthan that on the accompanying ‘Student’photocard.

Where to buy• Tube stations served by DLR, Oyster Ticket

Stops located near DLR services (see page 55for details) and Canary Wharf DLR stationOyster Ticket Stop, Platforms 4/5.

• Annual tickets are only available from DLRCustomer Services on 020 7363 9700 oronline at dlr.co.uk


Docklands Shuttle South £7.40 £28.50 £296

City Flyer South £12.60 £48.40 £504

Docklands Shuttle East £8.30 £31.90 £332

City Flyer East £14.80 £56.90 £592

DLR Group Travel tickets

Offer a 10% discount for groups of 10 or moreon single, return and One Day Flyer/Shuttletickets. For school groups, one adult ticket willbe issued free for every group of 10 fare payingchildren, when bought in advance of travel.

For travel on:• DLR.

Points to note:

Available for any day of the week.

No time restrictions.

Under 18s travel at the child rate. Photocardsare not needed.


Where to buy• Sweet Express at Tower Gateway station on

day of travel.

• By calling DLR Customer Services on 020 7363 9700 at least 7 days in advance of travel.

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DLR ticketsDLR tickets

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DLR Rail & River Rover ticket

• Combines one day’s travel on DLR with hop-on, hop-off travel on City Cruises riverboatsbetween Westminster, Waterloo, Tower andGreenwich piers.

Where to buy• Adult, child, family and group Rail & River

Rover tickets can be bought from City Cruisesticket offices at Westminster, Waterloo, Towerand Greenwich piers and from Sweet Expressat Tower Gateway station.

• Adult and child tickets can also be boughtfrom DLR ticket machines at all stations withthe exception of Bank and Canning Town.

• Group and family tickets can be bought atleast 7 days in advance of the date of travelby calling DLR Customer Services on 0207363 9700.

Adult Child Family*

£9.00 £4.50 £25.00

*Family tickets are valid for 2 adults and up to3 children under 16 years of age

Prices will change from 1 April 2005 to:

Adult: £9.50, Child: £4.75, Family: £25.00.

For travel on:

• Tube.

• DLR.

• The entire London bus network,including sections outsideGreater London, on buses that display this sign:This applies to all Travelcards no matterwhich zone(s) they cover. They are not valid on certain special bus services and excursions.

• Tramlink, where your Travelcard includes Zone 3, 4, 5 or 6.

• National Rail (excluding Heathrow Express).

• Scheduled Riverboat services at 1/3 off thenormal fare – just show your Travelcard orOyster card at the time of travel.

Points to note:When using the Tube, DLR or National Rail, theTravelcard you hold must be valid for all thezones you travel in. If you travel beyond thezone(s) covered by your Travelcard, you mustpay an extension fare.To work out which zones you require, refer to page 51 and see the map at the end of this booklet.

Day Travelcards

Day Travelcards (Peak)• Can be used all day Mondays to Fridays

(except public holidays), on the day of validityand for any journey that starts before 0430the following day.

Day Travelcards (Off-Peak)• Can be used from 0930 Mondays to Fridays,

(all day Saturdays, Sundays and publicholidays), on the day of validity and for anyjourney that starts before 0430 on thefollowing day.

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TravelcardsTravelcards

30

Day Travelcards (continued)

Point to note:

If you are travelling as a group, a One DayFamily Travelcard may be cheaper. See page 32for details.

Where to buy

• Tube station ticket offices, Oyster TicketStops (see page 55 for details), London TravelInformation Centres and National Railstations. Also available (not always the fullrange) from Ticket Stops (see page 55 fordetails) and self-service ticket machines atTube stations.

Peak Off-Peak

Adult Child* Adult Child*

Zones 1 - 2 £6.00 £3.00 £4.70 –

Zones 1 - 3 £7.00 £3.50 – –

Zones 1 - 4 £8.00 £4.00 £5.20 –

Zones 1 - 5 £10.00 £5.00 – –

Zones 1 - 6 £12.00 £6.00 £6.00 £2.00†

Zones 2 - 6 £7.00 £3.50 £4.00 –


† Up to 4 children pay £1 each whereaccompanied by any adult rate Travelcardseason ticket holder.

One Day Family Travelcards (continued)

Adult Child*

Zones 1 - 2 £3.10

Zones 1 - 4 £3.40

Zones 1 - 6 £4.00£0.80§

Zones 2 - 6 £2.60

*Child 5-15 years. Children aged 14 or 15 yearsneed an ‘11-15’ or Child photocard, or 14/15CitizenCard.

§No charge on Saturdays, Sundays and publicholidays – a ticket for travel will be issued.

3 Day Travelcards

3 Day Travelcards (Peak)• Can be used all day on each day of validity

and for any journey that starts before 0430 onthe day following the expiry date.

3 Day Travelcards (Off-Peak)• Can be used from 0930 Mondays to Fridays,

(all day Saturdays, Sundays and publicholidays), on each day of validity and for anyjourney that starts before 0430 on the dayfollowing the expiry date.

Point to note:

If the three days you choose to travel oninclude a Saturday, Sunday or public holiday, it may be cheaper for you to buy a combinationof Day Travelcards.

Where to buy

• Tube station ticket offices, Oyster TicketStops (see page 55 for details), London Travel Information Centres and National Railstations. Also available (not always the fullrange) from larger touchscreen ticketmachines at Tube stations.

33

Travelcards

One Day Family Travelcards

Ideal for taking the family out and about inLondon. The Family Travelcard has all thebenefits of an Off-Peak Day Travelcard, butsaves you even more money.

• Can be used from 0930 Mondays to Fridays,(all day Saturdays, Sundays and publicholidays), on the day of validity and for anyjourney that starts before 0430 on thefollowing day.

Points to note:

The group must consist of one or two adultstravelling with between one and four children.Where the only child travelling is aged under5, a child fare must be paid and a ticket held.Children travel free on Saturdays, Sundays and public holidays – a ticket for travel will be issued.

All members of the group must hold a OneDay Family Travelcard and must travel togetherat all times. However, members within thegroup do not need to be related.


Where to buy

• Tube station ticket offices, Oyster TicketStops (see page 55 for details), London Travel Information Centres and National Railstations. Also available, (not always the fullrange), from larger touchscreen ticketmachines at Tube stations.

• Not available from DLR and Tramlink ticketmachines.

Travelcards

32

35

Travelcards

3 Day Travelcards (continued)

Peak Off-Peak

Adult Child* Adult Child*

Zones 1 - 2 £15.00 £7.50 – –

Zones 1 - 6 £36.00 £18.00 £18.00 £6.00

*Child 5-15 years and ‘New Deal’ photocardholders. Children aged 14 or 15 years need an‘11-15’ or Child photocard, or 14/15 CitizenCard.

Travelcard season tickets

• Available 7 Day, monthly or for any longerperiod up to one year. Child rate Travelcardsare valid for a maximum period of 4 months (3 months for ‘New Deal’ photocard holders).


Points to note:Prices depend on the number of zones yourequire for your Tube, DLR or National Rail travel.Can start on any day of the week. If you normallybuy a 7 Day ticket you may find it easier tochange the starting day to a Thursday or aFriday, to avoid the Monday morning queues.You need a photocard before you can buy oruse the following:– monthly or longer period Travelcards that

include validity to a National Rail stationbeyond Zones 1 - 6 (not needed Moor Parkto Watford/Chesham/Amersham inclusive);

– monthly or longer period Travelcards issuedon printed ticket stock – where available;

– any 7 Day, monthly or longer period childrate Travelcard.

A photocard is not needed to buy and use anyadult rate Travelcard charged to an Oyster card.Slightly different Terms and Conditions applyto Travelcard season tickets bought fromNational Rail stations. Ask at a National Railstation for further details.

Travelcard season tickets (continued)

Where to buy7 Day/monthly• Tube station ticket offices, Oyster Ticket

Stops (see page 55 for details), London TravelInformation Centres, Internet and telephonesales and National Rail stations. Wherecharged on to Oyster, also available from alltouchscreen ticket machines at Tube stations.Adult rate 7 Day printed Travelcards are alsoavailable from the smaller touchscreen ticketmachines at Tube stations.

Odd period (tickets valid for longer than onemonth – not annuals)• Tube station ticket offices, Internet and

telephone sales (3 monthly and 6 monthlyonly) and National Rail stations.

Annual (Gold Card)• Tube station ticket offices, London Travel

Information Centres, Internet and telephonesales and National Rail stations.

Rates including Zone 1



Zone 1 £18.50 £7.30 £71.10 £28.10 £740Zones 1 - 2 £21.40 £8.60 £82.20 £33.10 £856Zones 1 - 3 £25.00 £11.50 £96.00 £44.20 £1000Zones 1 - 4 £30.40 £14.20 £116.80 £54.60 £1216Zones 1 - 5 £36.30 £15.70 £139.40 £60.30 £1452Zones 1 - 6 £39.50 £17.20 £151.70 £66.10 £1580*Child 5-15 years (a ‘5-10’, ‘11-15’ or Childphotocard is needed) and ‘16-17’, ‘New Deal’photocard holders.

Travelcards

34

3736

Travelcards

Travelcard season tickets (continued)

Rates excluding Zone 1



Within one zoneZone 2, 3, 4,5 or 6 only £11.20 £4.90 £43.10 £18.90 £448Two zonesZones 2 - 3,3 - 4, 4 - 5 or 5 - 6 £13.00 £6.50 £50.00 £25.00 £520Three zonesZones 2 - 4, 3 - 5or 4 - 6 £17.70 £8.80 £68.00 £33.80 £708Four zonesZones 2 - 5 or 3 - 6 £22.20 £11.00 £85.30 £42.30 £888Five zonesZones 2 - 6 £25.30 £12.60 £97.20 £48.40 £1012

*Child 5-15 years (a ‘5-10’, ‘11-15’ or Childphotocard is needed) and ‘16-17’, ‘New Deal’photocard holders.

Travelcard season tickets valid for longer thanone month, except annuals, are priced pro-ratato the monthly rate.

‘Discount’ Travelcard season tickets

‘Discount’ Travelcard season tickets cost 30%less than the equivalent adult rate Travelcard.

• Only available to holders of a valid ‘Student’photocard. From early 2005, student discountentitlement will be provided on an Oysterphotocard – details of how to use this will beincluded with the Oyster photocard.


‘Discount’ Travelcard season tickets(continued)

Points to note:

Can start on any day of the week. If younormally buy a 7 Day ticket you may find iteasier to change the starting day to aThursday or a Friday, to avoid the Mondaymorning queues.The expiry date on the ticket cannot be laterthan that on the accompanying ‘Student’photocard.

Where to buy

7 Day/monthly• Tube station ticket offices, Oyster Ticket

Stops (see page 55 for details), London Travel Information Centres and National Railstations. Where charged on to Oyster, alsoavailable from touchscreen ticket machines atTube stations.

Odd period (tickets valid for longer than onemonth – not annuals)• Tube station ticket offices and National Rail

stations.

Annual • Tube station ticket offices, London Travel

Information Centres and National Railstations.

Rates including Zone 1


Zone 1 £12.90 £49.60 £516

Zones 1 - 2 £14.90 £57.30 £596

Zones 1 - 3 £17.50 £67.20 £700

Zones 1 - 4 £21.20 £81.50 £848

Zones 1 - 5 £25.30 £97.20 £1012

Zones 1 - 6 £27.60 £106.00 £1104

Travelcards

Save even more with an adult rate 7 Day,monthly or longer period Travelcard(continued)

Where your Travelcard is charged on to yourOyster card, you must show the member of staffat the National Rail station ticket office yourOyster card and Record Card (where available)when buying a reduced rate ticket or tickets.

Additional benefits for adult rate annualTravelcard (Gold Card) holdersAdult rate (not ‘Discount’ rate) annualTravelcards (Gold Cards) also offer you and yourfamily and friends reduced prices on rail travelthroughout London and the South East area onmost National Rail services*:Where your annual Travelcard is charged on toyour Oyster card, you must show the memberof staff at the National Rail station ticket officeyour Oyster card and Gold Record Card whenbuying a reduced rate ticket or tickets.You can:

• Save 1/3 on a range of single and returnNational Rail tickets when travelling after 1000Monday to Friday, or anytime at weekends andon public holidays.

• Travel First Class for a supplement of only £3(£1.50 for children) per single or day returnjourney – some travel restrictions apply.

• Buy Zones 1 - 6 Off-Peak Day Travelcards forfriends and family at an adult reduced price of£4.80 (£1 for accompanying children)†. Off-Peak Day Travelcards with additional availabilityfrom National Rail stations outside the zonalarea are also available at reduced prices.

The reduced prices shown apply for up to 3 adults and up to 4 children (aged 5-15 yearsinclusive) travelling with the Gold Card holder(or Network Railcard – see page 40 for details).For some adult and child groups you may findthe One Day Family Travelcard cheaper (seepage 32 for details).

39

Travelcards

‘Discount’ Travelcard season tickets(continued)

Rates excluding Zone 1


Within one zoneZone 2, 3, 4, 5or 6 only £7.80 £30.00 £312

Two zonesZones 2 - 3, 3 - 4, 4 - 5 or 5 - 6 £9.10 £35.00 £364

Three zonesZones 2 - 4, 3 - 5 or 4 - 6 £12.30 £47.30 £492

Four zonesZones 2 - 5 or 3 - 6 £15.50 £59.60 £620

Five zonesZones 2 - 6 £17.70 £68.00 £708

‘Discount’ rate Travelcard season tickets validfor longer than one month, except annuals, arepriced pro-rata to the monthly rate.Rates will differ where bought from a NationalRail station.

Save even more with an adult rate 7 Day,monthly or longer period Travelcard

7 Day, monthly and longer period adult rateTravelcard holder benefitsYour Travelcard, which can be of any zonalcombination, entitles you to buy child rate Off-Peak Day Travelcards at a reduced price of£1 for up to 4 children (aged 5-15 yearsinclusive), when they travel with you. Reduced price tickets are available from Tubestation ticket offices, Oyster Ticket Stops (seepage 55 for details), London Travel InformationCentres and National Rail stations.

Travelcards

38

Additional benefits for adult rate annualTravelcard (Gold Card) holders (continued)

PlusGold Card holders can also buy a NetworkRailcard for a relative or friend for just £1, asaving of £19 on the full price. A NetworkRailcard offers similar reduced prices to thoseavailable to Gold Card holders but these aresubject to minimum fare and other restrictions.

Tickets can be bought from any National Railstation ticket office. Reduced price Off-PeakDay Travelcards are also available from Tubestation ticket offices. † If you hold an annual Travelcard valid in Zones

1 - 6 you need only buy reduced price ticketsfor accompanying adults and children. If yourannual Travelcard is not valid in Zones 1 – 6and you are buying reduced price tickets foraccompanying adults only, you will also needto buy a Zones 1 - 6 Off-Peak Day Travelcardfor yourself.

* For further information on Gold Card benefitsand participating Train Operating Companies,telephone National Rail Enquiries on 08457 48 49 50 or enquire at your localNational Rail station.

You wish to travel beyond the validity ofyour Travelcard

For information, visit tfl.gov.uk/fares or ask atyour local Tube station.

Travelcards

40

Please remember to touch your Oyster card flat onthe reader everytime you board the bus or risk a fine.

43

Bus fares

Cash single fares and Oyster Pre Pay

• Anyone under the age of 11 years can travelfree on buses and trams at any time.

• Flat fares apply for children (aged 11 andunder 16 years) and adults.

• Adult rate Oyster Pre Pay can be used fortravel across the entire London bus network,including sections outside Greater London andon Tramlink. Oyster Pre Pay is not validthroughout a number of bus routes thatoperate primarily outside the Greater Londonarea and on certain special bus services andexcursions. For details visit tfl.gov.uk/fares orcall 020 7222 1234.

• To pay your Pre Pay fare on buses, you musttouch your Oyster card flat on the card readeras you board. On buses with conductors,when asked, you must touch your Oystercard on the card reader on the conductor’sticket machine.

Where to buy

Single tickets• On most bus routes.

• Not available for sale on board buses on someroutes as advertised or within the Pay BeforeYou Board area and throughout certain routeswhere you must pay before you board. Suchroutes and the Pay Before You Board area areindicated by the route number being displayedon a yellow background on the bus stop sign.Roadside ticket machines are located at all busstops served by these routes. Where you donot already hold Oyster Pre Pay, a Bus Pass,bus Saver or Travelcard, you must buy a cashsingle ticket or One Day Bus Pass from themachine before boarding the bus.

• Bus staff have the right to refuse to acceptcoins in quantities greater than those shown inthe Coinage Act of 1971. The followingquantities are always acceptable:

Bus fares

Cash single fares and Oyster Pre Pay(continued)

Bronze (1p and 2p) amounts up to 20pSilver (5p and 10p) amounts up to £5.00Silver (20p and 50p) amounts up to £10.00£1, £2 and £5 coins no limit

Oyster Pre Pay• At Tube station ticket offices and touchscreen

ticket machines, Oyster Ticket Stops (see page55 for details), London Travel InformationCentres and participating National Rail stationticket offices (see page 24 for details). Alsoavailable from Internet and telephone sales,but only where you are able to collect it froma Tube or DLR station.

This table is a summary of fares for any journeyon most routes in London.

Adult Adult Child*Single Oyster Pre Pay Single£1.20 £0.80 £0.40

*All children under the age of 11 years travelfree. Children aged 14 or 15 years need an ‘11-15’ or Child photocard, or 14/15CitizenCard. Child fares are also available to ‘New Deal’ photocard holders.

Bus Saver

• A book of 6 single bus tickets, which can bebought in advance, for travel on buses acrossthe entire London bus network, includingsections outside Greater London. They arenot valid on trams, certain special busservices and excursions.

• They can be used by you or by anyone youwish to give them to. Each ticket is for asingle bus journey only.

42

Page heading

44 45

Bus fares

One Day Bus Pass (continued)

Where to buy

• All Ticket Stops (see page 55 for details), Tubestation ticket offices and touchscreen ticketmachines, London Travel Information Centres,Roadside ticket machines at selectedlocations across London, self servicemachines at tram stops and National Railstations served by the Tube.

Adult Child*

All London £3.00 £1.00

*All children under the age of 11 years travelfree. Children aged 14 or 15 years need an‘11-15’ or Child photocard, or 14/15CitizenCard. Child fares are also available to‘New Deal’ photocard holders.

Bus Pass season tickets

• Available 7 Day, monthly or for any longerperiod up to one year. Child rate Bus Passseason tickets are valid for a maximum periodof 4 months (3 months for ‘New Deal’photocard holders).


Points to note:

Can start on any day of the week. If younormally buy a 7 Day ticket you may find iteasier to change the starting day to aThursday or a Friday, to avoid the Mondaymorning queues.

A photocard is not needed to buy and use anyadult rate Bus Pass season ticket. A validphotocard is needed to buy and use child rateBus Pass season tickets.

Bus fares

44

Bus Saver (continued)

Point to note:

You must board the bus using the front dooronly and hand the Staff Receipt portion of the bus Saver to the driver. On buses withconductors, you must hand the Staff Receiptportion of the bus Saver to the conductor atthe earliest opportunity.

Where to buy

• All Ticket Stops (see page 55 for details), Tubestation ticket offices and London TravelInformation Centres.

Adult Child*

Book of six tickets £6.00 £2.10

*All children under the age of 11 years travelfree. Children aged 14 or 15 years need an ‘11-15’ or Child photocard, or 14/15CitizenCard. Child Savers are also available to‘New Deal’ photocard holders but must beused before the expiry date of theaccompanying New Deal photocard.

Bus Passes

For travel on:

• The entire London bus network, includingsections outside Greater London, but not oncertain special bus services and excursions.

• Tramlink.

One Day Bus Pass

• Can be used all day on the day of validity andfor any journey that starts before 0430 on thefollowing day.

Point to note:

If you are travelling as a group, a One DayFamily Travelcard may be cheaper. See page 32for details.

47

Bus faresBus fares

46

Bus Pass season tickets (continued)

Where to buy

7 Day• Tube station ticket offices, all Ticket Stops

(see page 55 for details) and London TravelInformation Centres.

Monthly• Tube station ticket offices, Oyster Ticket Stops

(see page 55 for details) and London TravelInformation Centres.

Odd period (tickets valid for longer than onemonth – not annuals)• Tube station ticket offices.

Annual• Tube station ticket offices, Oyster Ticket

Stops (see page 55 for details), London TravelInformation Centres and Internet andtelephone sales (first issue only).



All London £11.00 £4.00 £42.30 £15.40 £440

*All children under the age of 11 years travelfree. Children aged 11 to 15 years need an ‘11-15’ or Child photocard. Child rates are also available to ‘16-17’ and ‘New Deal’photocard holders.

Bus Pass season tickets valid for longer thanone month, except annuals, are priced pro-ratato the monthly rate.

‘Discount’ Bus Pass season tickets

‘Discount’ Bus Pass season tickets cost 30%less than the equivalent adult rate Bus Pass.

• Only available to holders of a valid ‘Student’photocard. From early 2005, student discountentitlement will be provided on an Oysterphotocard – details of how to use this will beincluded with the Oyster photocard.

• Available 7 Day, monthly or for any longerperiod up to one year.


Points to note:

Can start on any day of the week. If younormally buy a 7 Day ticket you may find iteasier to change the starting day to aThursday or a Friday, to avoid the Mondaymorning queues.

The expiry date on the pass cannot be laterthan that on the accompanying ‘Student’photocard.

Where to buy

7 Day/monthly• Tube station ticket offices, Oyster Ticket

Stops (see page 55 for details) and LondonTravel Information Centres.

Odd period (tickets valid for longer than onemonth – not annuals)• Tube station ticket offices.

Annual• Tube station ticket offices, Oyster Ticket

Stops (see page 55 for details) and LondonTravel Information Centres.

‘Discount’ Bus Pass season tickets(continued)


All London £7.70 £29.60 £308

‘Discount’ Bus Pass season tickets valid forlonger than one month, except annuals, arepriced pro-rata to the monthly rate.

Using buses outside Greater London

For details of ticket availability outside theGreater London area visit tfl.gov.uk/fares or callLondon Travel Information on 020 7222 1234.

49

Tramlink faresBus fares

48

Cash single fares and Oyster Pre Pay

• Single and return tickets are valid for travel onthe day of issue only.

• Return tickets, valid for outward and returntravel on the day of issue only, are twice thesingle fare.

• Single tickets and the outward portion ofreturn tickets are valid for 90 minutes afterthe time of issue, including change of vehicle,where necessary, to reach the destinationstated on the ticket.

• Anyone under the age of 11 years can travelfree on Tramlink at any time.

• Adult rate Oyster Pre Pay can be usedthroughout the Tramlink network.

Points to note:

Single/return tickets can be bought from theself-service ticket machines at tram stops.

Valid Tramlink single/return tickets can also beused for onward travel, via any interchangepoint in the Addington area, on Tramlinkfeeder bus services T31, T32 and T33.

Tramlink single/return tickets can also bebought on Tramlink feeder bus services forinclusive travel on trams via any interchangepoint in the Addington area.

When using Oyster Pre Pay on trams, alwaysremember to touch your Oyster card flat onthe card reader on the tram stop platformbefore you board the tram.

When using Oyster Pre Pay and changingtrams or changing from Tramlink feeder busservices T31, T32 and T33 to a tram, youmust touch your Oyster card flat on the cardreader on the tram stop platform beforeboarding the tram.

51

General Information

Which ticket to buy

Using bus and tram services only• Anyone under the age of 11 years can travel

free on buses and trams at any time.

• Flat fares apply for children (aged 11 andunder 16 years) and adults.

• Travelcards, no matter which zone(s) theycover, Bus Passes and adult rate Oyster PrePay can be used for travel across the entireLondon bus network, including sectionsoutside Greater London, but not on certainspecial bus services and excursions.

• Travelcards that include Zone 3, 4, 5 or 6 andall Bus Passes are valid for travel on Tramlink.

Using Tube, DLR and rail services• Tube and National Rail services within Greater

London are divided into six zones; DLRservices operate within Zones 1, 2 and 3.When using the Tube, DLR or National Rail,the Travelcard you hold must be valid for allthe zones you travel in, as shown on theticket. The cost of your ticket depends on the number of zones your ticket covers.

Example 1: if your journey is by Tubestarting at Hampstead (in Zone 2) andending at Euston (in Zone 1), then youneed a ticket for Zones 1 and 2.

Example 2: if your Tube journey starts atHampstead (in Zone 2) and ends at SouthEaling (in Zone 3) then you need a ticketfor Zones 1 - 3, because you will travelthrough Zone 1.

Cash single fares and Oyster Pre Pay(continued)

Where to buy

Single/return tickets• Self-service ticket machines at tram stops.

• Tramlink feeder bus services.

Oyster Pre Pay• At Tube station ticket offices, Oyster Ticket

Stops (see page 55 for details), London TravelInformation Centres and participating NationalRail station ticket offices (see page 24 fordetails). Also available from Internet andtelephone sales, but only where you are ableto collect it from a Tube or DLR station.

Adult Adult Child*Single Oyster Pre Pay Single

Any journey £1.20 £0.80 £0.40

*All children under the age of 11 years travelfree. Children aged 14 or 15 years need an ‘11-15’ or Child photocard, or 14/15CitizenCard. Child fares are also available to ‘New Deal’ photocard holders.

Bus Pass use on trams

• One Day, 7 Day, monthly and longer periodBus Passes are valid for travel on trams andacross the entire London bus network,including sections outside Greater London,but not on certain special bus services and excursions.

Tramlink fares

50

Photocards

• You need a photocard before you can buysome of our tickets. Where a photocard isneeded, you must ensure that you have it withyou when using your ticket or Oyster card.

The range of photocards available is:

Photocards Available from

Adult Tube stations, London Travel ‘5-10’ Information Centres and Oyster‘11-15’ Ticket Stops (see page 55 for ‘16-17’ details).

Student Enquire at your university, college or school for details.

‘New Deal’ Enquire at Employment Services for details.

For details of free or reduced rate travel andwhen you need a photocard, see the relevantsections below.

Travel for:

Adults (also see 18+ students and ‘New Deal’)You need a photocard before you can buy oruse the following:• monthly or longer period Travelcards that

include validity to a National Rail stationbeyond Zones 1 - 6 (not required Moor Park to Watford/Chesham/Amersham inclusive);

• monthly or longer period Travelcards and Tube only short distance season tickets –where available;

• 7 Day, monthly or longer period National Railonly season ticket.

A photocard is not needed to buy and use anyadult rate Travelcard or Bus Pass charged to anOyster card.

Under 16s• Anyone under the age of 5 years can travel

free on the Tube and DLR when accompaniedby a fare paying passenger.

53

General InformationGeneral Information

52

• Anyone under the age of 11 years can travelfree on buses and trams at any time. If youare under 11 years old but look older thanyour age, you can obtain a ‘5-10’ photocard.

• 14 and 15 year olds need an ‘11-15’ or Childphotocard, or 14/15 CitizenCard when usingchild single/return tickets, Tube Carnet, DayTravelcards (including Family Travelcards), 3 Day Travelcards, Child Saver, Bus Passes andDLR tickets. CitizenCards are not valid for theissue and use of 7 Day, monthly and longerperiod tickets.

• If you are nearing your 11th or 16th birthdayyou can buy Travelcard season tickets (and BusPass season tickets for 11-15 year olds) at thechild rate valid for up to almost 4 monthsafter the expiry date of your ‘5-10’, ‘11-15’ orChild photocard.

Tickets must be bought and have to startbefore your photocard expiry date.You must have a ‘5-10’, ‘11-15’ or Childphotocard valid on the day that the ticketstarts. The photocard must be kept with theticket at all times until the ticket expires.You must show both the ticket and thephotocard whether requested or not.Child photocards issued by Transport forLondon prior to 4 January 2004 and thoseissued by National Rail continue to be valid for use until their expiry date.

16 and 17 year olds• Holders of ‘16-17’ photocards can buy and

use child rate:

7 Day, monthly and longer period (maximum 4 months) Travelcards, Bus Passes and Tubeonly season tickets;

7 Day and monthly DLR Flyer/Shuttle seasontickets.

• The expiry date on the ticket cannot be laterthan that on the accompanying ‘16-17’photocard.

55

Photocards (continued)

18+ students• For details of whether you are eligible and

how to obtain a ‘Student’ photocard, forwhich a charge is made, ask at your university,college or school.

• Holders of valid ‘Student’ photocards can buyand use ‘Discount’ rate Travelcards, BusPasses and DLR Flyer/Shuttle season tickets.

• The expiry date on the ticket cannot be laterthan that on the accompanying ‘Student’photocard.

• From early 2005, student discountentitlement will be provided on an Oysterphotocard – details of how to use this will be included with the Oyster photocard.

‘New Deal’• Participants in the New Deal programme

holding a ‘New Deal’ photocard can buy anduse child rate tickets (One Day FamilyTravelcards and Group Day tickets excluded).

• Details of the ‘New Deal’ photocard are in theleaflet distributed by the Employment Service.

• The expiry date on the ticket cannot be laterthan that on the accompanying ‘New Deal’photocard.

Where to buy your ticket, pass orOyster Pre Pay

Our tickets and Oyster Pre Pay are availablefrom a wide range of ticket outlets:Internet and telephone sales• Visit oystercard.com or call 0870 849 9999

to order your:adult rate 7 Day, monthly, 3 monthly, 6 monthly or annual Travelcardadult rate annual Bus Pass (first issue only)Oyster Pre Pay.

• Phone lines are open 24 hours a day.• Allow a minimum of 2 working days for

delivery.

General Information

54

General Information

• Where you already have an Oyster card,collect your Travelcard or Oyster Pre Pay atyour nominated Tube or DLR station bytouching your Oyster card flat on the cardreader (not the card reader on touch screenticket machines at Tube stations).

• For further details visit oystercard.com or pickup a leaflet at any Tube station, London TravelInformation Centre or Oyster Ticket Stop (seebelow for details).

• You can only renew your Travelcard or top upyour Oyster Pre Pay using this service if youare able to collect your Travelcard or Pre Payfrom a Tube or DLR station.

Tube stations sell a comprehensive range oftickets and Oyster Pre Pay. A selection of tickets,together with Oyster Pre Pay, is also available fromthe self-service ticket machines in station tickethalls. Ticket offices at busier Tube stations aregenerally open throughout the day. At less busystations, supervisors undertake a range of dutiesand may not always be available in the ticketoffice. Ask a member of staff for assistance.Oyster Ticket Stops, which display the Oystersign, issue Oyster cards and sell a comprehensiverange of One Day, 3 Day, 7 Day and monthlyTravelcards and Bus Passes as well as OysterPre Pay and Savers. They also sell annual BusPasses and issue Adult, ‘5-10’, ‘11-15’ and ‘16-17’ photocards. Visit tfl.gov.uk/fares or call020 7222 1234 to find out the location of yournearest Oyster Ticket Stop.Ticket Stops sell a selected range of One DayTravelcards and Bus Passes as well as Saversand adult rate 7 Day Bus Passes. Visittfl.gov.uk/fares or call 020 7222 1234 to findout the location of your nearest Ticket Stop.London Travel Information Centres issueOyster cards and sell a comprehensive range ofOne Day, 3 Day, 7 Day, monthly and annualTravelcards and Bus Passes as well as OysterPre Pay and Savers. They also issue Adult, ‘5-10’, ‘11-15’ and ‘16-17’ photocards.

5756

Details of where you can buy tickets by tickettype and where you can top up Oyster Pre Payare shown under ‘Where to buy’ against eachticket type on the previous pages.

How to pay

Cash• You can pay by cash except when using:

the smaller touchscreen ticket machines atTube stationsour Internet and telephone sales service.

Cheques• Tube stations and London Travel Information

Centres accept personal and company cheques.• If your personal cheque, which must be

supported by a cheque guarantee card, is inexcess of your card guarantee limit you willneed to provide proof of your identity andyour home address.

• If you are presenting a company cheque, you will need to provide two proofs of youridentity and your home address.

• At most Tube stations, we will print thedetails on your personal cheque. Companycheques must be made payable to ‘LondonUnderground Ltd’.

• At London Travel Information Centres,cheques must be made payable to ‘TransportTrading Limited’.

• When paying at other ticket selling outlets,please ask for cheque payment details.

Credit/Debit Cards• Tube stations and London Travel Information

Centres accept:

• Our Internet and telephone sales serviceaccepts:

General Information

Beat the queues

• You can buy One Day and 3 Day tickets at allticket selling outlets up to 7 days in advanceof the date of validity or start date.

• If you are buying a 7 Day, monthly or longerperiod ticket it may be bought up to 4 daysbefore the start date. Where the ticket ischarged on to your Oyster card it may bebought up to 30 days before the start date atTube stations, 7 days before at Oyster TicketStops (see page 55 for details) and on thestart date only at Tube station touchscreenticket machines.

• At Tube stations we sell season tickets validfor any period between 1 month and up to101⁄2 months, which may better suit yourneeds – enquire at the ticket office for rates.Travelcards valid for 3 months or 6 monthsare also available through our Internet andtelephone sales service. For periods longerthan 101⁄2 months an annual ticket willgenerally be issued subject to the validity ofthe accompanying photocard.

Care of your ticket or Oyster card

Whichever ticket you buy, whether printed orcharged on to an Oyster card, pleaseremember that it is valuable. A damaged ticketmay not operate the ticket gates at Tube orNational Rail stations. A damaged Oyster cardmay not operate the card readers. A damagedticket or Oyster card may also not be acceptedby a ticket inspector.Be careful where you keep your ticket orOyster card. With printed tickets, theencoded information on the back can becomedamaged if it comes into close contact withmagnetic objects such as handbag clasps,keys and security passes.If your printed ticket is damaged or becomesillegible, ask at any Tube station where it willbe replaced free of charge.

General Information

58

General Information

If your Oyster card fails to work on the cardreaders, ask at any Tube station, where it willbe replaced free of charge. If you are unableto do so, call the Oyster helpline on 0845 330 9876.

Season ticket information – what happens if?

• I wish to travel beyond the validity of myTravelcard.

• I lose my season ticket/Oyster card.• I’m sick and off work.• I require a refund.• I change my address or job.For the answers, visit tfl.gov.uk/fares or ask atyour local Tube station.

Compensation

• If your Tube journey is delayed for morethan 15 minutes by circumstances withinour control, you can apply for a refund.

• For details and a refund form, pick up acopy of London Underground’s CustomerCharter from any Tube station ticket officeor call the Customer Service Centre(London Underground) on 0845 330 9880.

Penalty fares

Remember that your Tube, DLR, bus and tramticket, or Oyster Pre Pay, must cover thewhole of your journey and all the zones inwhich you wish to travel.

It is your responsibility to have the correctticket, either printed or charged to yourOyster card, or when using Pre Pay, to havevalidated your Oyster card. Anyone whocannot produce, on request, a valid ticket orvalidated Oyster card for their completejourney on the Tube, DLR, buses or Tramlinkis liable to pay a Penalty fare or may be liableto prosecution. Penalty fares also apply onsome National Rail services.

January 2005

Information correct at time of going to press, and until further notice.

For the latest information, visit tfl.gov.uk

fares and tickets - ilovelondon.nl file3 fares from 2 january 2005 dear passenger transport for...

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