explore. design. lead. · 2018. 4. 3. · conversation opportunities over the next few days. the...

Professionals

HYATT REGENCY ORLANDOORLANDO, FLORIDA

MARCH 30 – APRIL 2, 2014

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EXPLORE. DESIGN. LEAD.

NETWORKING

IT’S NOT JUST ABOUT

EDUCATION...IT’S ALSO ABOUT THE CONNECTION!

NETWORKING WITH A PURPOSEIT’S AS EASY AS A•C•M•P

Attendees share year after year that one of the most valuable aspects of this Conference is meeting and interacting with fellow Change Management professionals. They value connecting with each other over shared experiences, tools of the trade, and the latest thinking. We want to make networking both easy and purposeful.

App Aware Download the Conference App Search in your App store for ACMP Change Management

or visit the ad on page 7 for information on how to download to your device(s). Once you have downloaded the app, your initial password is acmp2014. Navigate to the main menu to find your list of fellow attendees. Be sure you set up your own profile and settings. You can find more information on how to make the most of the app in the “App ‘How To’” section on the main menu. A few other things you can do with the app include: set your own schedule; rate sessions; check-in to sessions; share your experience and thoughts with your social network; scope out Change Management 2014 sponsors and exhibitors; earn badges as you use the app – for a Prize to be given on Wednesday to the Leader on the Leaderboard!

(Ex)Change Boards We invite you to share your ideas, thoughts and questions around change topics

of interest. Questions on the boards will include: • What areas need to be addressed in order to change the

high rate of change failure?• Change Management across multiple generations –

what changes?

The (Ex)Change Boards will be located in the foyer between the General Session Room and the Exhibit Hall. You can write on them, share your thoughts and opinions and if you wish, include your name so that you can connect on the topic with other attendees.

Mentoring Ribbons – Find a Guide / Be a Guide We know some of

you cringe at the very thought of networking or walking up to strangers and starting a conversation. Others have never met a stranger and could network with anyone, anytime, anywhere. So why not pair up and share your gifts? Just put a ribbon on your nametag that indicates whether you consider yourself to be a Networking Newbie or a Networking Savant. Be sure to stop by the Attendee Orientation Sunday before the Opening Reception.

Perspectives – What you can learn from Networking

New this year, Interacting with Intent sessions. It is always helpful to share ideas with people who have similar challenges, interests, and experiences to see how they have overcome a challenge. These are informal discussions where you can connect with practitioners around common areas of interest and a specific topic. ACMP volunteers will facilitate these sessions to get them started.

Simply check out signage around the conference facilities or within the app to learn where and when these topics will be discussed, then unleash your passion to contribute to the lively discussion you’ve been seeking:

• Big Hairy Change • Outstanding Change Agents • Tools of the Trade • Change That Matters

See page 44 for more detailed information.

Sylvie CharbonneauBrio ConseilsMontreal, QB [email protected]

Rhiannon CookeCMC PartnershipLondon, [email protected]

Maria DarbyBooz Allen HamiltonRockville, MD [email protected]

Frances HarpstCisco Systems, Inc.Pittsburgh, PA [email protected]

Mark HilldrupCapTech ConsultingHenrico, VA [email protected]

Tom MarsicanoPicoursewareJohannesburg, [email protected]

Kate NelsonChange Guides, LLCCincinnati, OH [email protected]

Rick RothermelLaMarsh GlobalNovi, MI [email protected]

Thank you for coming to Orlando to be part of Change Management 2014. This is the 4th Annual Association of Change Management Professionals (ACMP) Global Conference. On behalf of the Board of Directors, our staff and the many volunteers that made this possible, welcome.

Whether you are new to change management, an experienced change management practitioner, a professional from one of the many complementary disciplines to change management, or a change sponsor, please take full advantage of the learning, networking and conversation opportunities over the next few days.

The conference theme is Explore, Design and Lead. The sessions are intended to leave you energized with new ideas, practical actions and insights on topics ranging from Culture to Leadership, Measuring Change to Design Thinking and of course the practice of change management.

WHY ACMPThe Association of Change Management Professionals is committed to advancing the discipline of change management. In 2011, our inaugural ACMP conference began with John Kotter talking about Change Leadership. At the conclusion of his presentation he encouraged us to move full speed ahead in convening the change community.

ACMP is your professional home. It is an umbrella under which a diverse group of change management practitioners, researchers, theorists and thought leaders can interact, learn, solve problems, share lessons learned and develop competencies that collectively improve the effectiveness of change.

This is an exciting time for change and the discipline of change management. We come from many different places but we all agree that we want to do change better. We have BIG plans. We want to make a difference. This is a community fully devoted to change. Please join us and let your voice, your ideas and your actions contribute to the future of change.

Throughout this conference and into the months ahead, I ask you to get engaged and help us shape the future of change management. We are artists on a journey, creating change that matters. Thank you for being here. Make the most of the opportunity before you at Change Management 2014.

Donna BrightonPresident, Association of Change Management Professionals

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WELCOMET O T H E C O N F E R E N C E

Make no little plans; they have no magic to stir men’s blood.

~ Daniel Burnham

DONNA BRIGHTONACMP PresidentBrighton Leadership GroupChicago, IL [email protected]

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ROSHINI RAJKUMAR

MASTER OF CEREMONIESCommunication Coach • Radio Host • Conference Speaker • AuthorRoshini is a Communication Coach, Host of News & Views on CBS Radio Minneapolis www.wcco.com/roshini, Conference Speaker, and Author of Communicate That! www.CommunicateThatBook.com. Prior to starting her own business in 2006, she was a TV news reporter and anchor.

Roshini is the secret weapon for executives, businesspeople, politicians, other speakers, and teams who want to win BIG and showcase their WOW!

Roshini is the Personal Brand Columnist for Twin Cities Business and is frequently asked to contribute to national and local media outlets about powerful communication and executive presence.

Her mission is to help people own their WOW!

Conference INFORMATION • TABLE OF CONTENTS

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What does the future of change management hold? Change management, as a practice, has been around for many years. Change management, as a profession, is still evolving.

Five years ago in Orlando, passionate change practitioners participated in a World Café exercise to imagine the possibilities of creating ACMP and collectively advancing the discipline of change management. From that input, ACMP was created and we’ve begun the process of establishing the profession of change management. This session is an exploration of our emerging profession.

ACMP has brought together three thought leaders in the discipline of Change Management to discuss the profession of change management. We will discuss the past and present and then focus on the future. Panelists Daryl Conner, Luc Galoppin and Dean Anderson will bring you their unique perspectives on change management. This session will be moderated by ACMP President, Donna Brighton.

Following the panel discussion, participate in a World Café session to continue the conversation on the future of change management.

Change Management As A Profession – Where It Started, Where It Is and Where It’s Going General Session • Regency R-S

TuesdayApril 1, 20148:30 – 10:00 am

Daryl Conner works with strategic leaders and seasoned change agents, helping them understand the challenges and opportunities they face during transformational change. In particular, he helps them explore the distinctions between what they do in these roles and who they are while performing them. Daryl coaches and educates senior executives around the world and has worked with many of the most successful organizations, government agencies, and nonprofit institutions. His four decades of service is built on research, extensive consulting experience, and a master’s degree in psychology. He has authored two books: Managing at the Speed of Change & Leading at the Edge of Chaos.Daryl Connor

Panelist

Luc Galoppin is the blogger-in-chief of Reply-mc, COO of MedeMerkers and Managing Director of Reply Management Consulting. He is a Belgium based organizational change practitioner. In 2008 he founded the LinkedIn group Organizational Change Practitioners. Luc looks at organizations as communities to develop, not as machines to fix. He is the co-author of the SAP PRESS book Managing Organizational Change During SAP Implementations.

Luc GaloppinPanelist

Dean Anderson is the CEO of Being First, Inc., a highly specialized change leadership development and transformational change consulting firm. 33 years experience; hundreds of change projects. Co-author of two cutting edge books, Beyond Change Management: How to Achieve Breakthrough Results through Conscious Change Leadership, and The Change Leader’s Roadmap: How to Navigate Your Organization’s Transformation. Written over 50 articles on human performance and organizational change. Co-developer of the landmark Change Leader’s Roadmap Methodology and ToolKit. M.A. Communications, Stanford. Dean Anderson

Panelist

Donna Brighton is the President of the Association of Change Management Professionals. She is passionate about advancing the discipline of change management and believes that working together we can increase the effectiveness of change around the world. Donna uses the tools of culture and change to help leaders build strong, sustainable organizations to accelerate growth, innovation and profitability. She is a Guest Editor for the HRPS People & Strategy Change Management edition and the author of the upcoming, Change Management Memory Jogger.Donna Brighton

Moderator

PANEL DISCUSSION

Opening Keynote with Bill Taylor

General Session • Regency R-S

MondayMarch 31, 20149:00 – 10:15 am

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Bill Taylor is an agenda-setting writer, speaker and entrepreneur who has shaped the global conversation about the best ways to compete, innovate and succeed. His latest project, Practically Radical: Not-So-Crazy Ways to Transform Your Company, Shake Up Your Industry, and Challenge Yourself, is based on in-depth access to 25 organizations that are making deep-seated changes under the most trying circumstances imaginable. These organizations (from hard-charging technology companies to long-established nonprofits, from hospitals to automakers to banks) are mastering a set of strategies and practices that define the work of leadership in turbulent times-ideas from which every leader can learn.

Bill will deliver a morning keynote that highlights key messages, case studies, and practices that are most relevant to change-management professionals. Join Bill in the afternoon as he has a discussion with Gerard van Grinsven on practical applications of change.

KeynoteSPEAKERS

Real World Change – A discussion with Bill Taylor and CEO, Gerard van Grinsven and how he changed a Hospital in “Practically Radical” styleGeneral Session • Regency R-S

MondayMarch 31, 20142:00 – 3:15 pm

Gerard van Grinsven joined Cancer Treatment Centers of America (CTCA) in July 2013 as President and Chief Executive Officer. Van Grinsven’s career is marked by much success in the healthcare industry.

Van Grinsven believes in taking healthcare to a new level by using state-of-the art equipment, innovative clinical practices and, most importantly, a focus on whole-person cancer care. His passion is to create an environment of healing and hope for all who enter CTCA’s doors.

“My vision for CTCA in the future is, foremost, clinical excellence. We must consistently advance our efforts in finding a cure to treat cancer,” says van Grinsven.

Before joining CTCA, van Grinsven was President and CEO of Henry Ford West Bloomfield Hospital from June 2006 to 2013. While there, he led the construction and development of the 192-bed Henry Ford West Bloomfield Hospital, which opened in March 2009.

Closing Keynote with Holly Dowling

General Session • Regency R-S

WednesdayApril 2, 201410:45 am – 12:00 pm

Holly will leave you not just ready to take home the information and knowledge you gained from attending the conference, but to be motivated to take action up on that information. She will provide you with ideas on how to deliver upon the knowledge you’ve gained and share it with your colleagues.

Holly has more than 20 years of experience motivating, inspiring, and impacting audiences of all ages. She truly lives by the mantra, “Live life with a passion!” Holly has created and implemented ongoing customized programs for Fortune 500 companies and has spoken to thousands of individuals around the world.

Her dynamic and unique approach provides innovative tools that have led managers to become stronger leaders, individual contributors to achieve higher levels of performance and companies to discover new opportunities for success. Through interactive learning experiences along with her extensive knowledge in managing and leading the workforce, Holly’s work has proven to expertly improve team relationships, taking them to their next level.

GERARD VAN GRINSVEN

HOLLY DOWLING

BILL TAYLOR

Conference INFORMATION

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ACMP CENTRALCome learn more about ACMP, The Standard for Change Management© CCMP™ and QEP™ programs. Stop by ACMP Central in the Exhibit Hall to talk to ACMP Volunteers and Leaders about the latest news, and learn more about volunteer opportunities and member benefits. You can also meet chapter leaders and find out more about chapters in your area. And don’t forget to sign up for Change Management 2015 while you are at ACMP Central and Save Money!

BOOKSTORE The Bookstore will be located in the Foyer between the General Session room and the Exhibit Hall. Be sure to stop by and see what books you can pick up that will further enhance your learning experience at Change Management 2014! Books by our keynotes and many of our session speakers will be available. A book signing by Bill Taylor will take place following the end of his opening keynotewill take place at the conclusion of his opening keynote session.

CUSTOMER SERVICE AND REGISTRATION

Registration will be open starting Sunday noon through the conference hours. This location will also serve as a Customer Service desk for any Conference related questions. For ACMP related questions, please visit the ACMP Central in the Exhibit Hall.

CONFERENCE APPBe sure to download the conference app. See the ad on page 7 for additional details. Customize your agenda, converse with your fellow attendees and share your experience with your colleagues back home via social media. Stop by the Registration Desk on Sunday or Monday to speak with a customer service representative from the app builder.

INTERNET CAFÉ Stop in the ACMP Central in the Exhibit Hall to update your member profile, join ACMP, register for next year’s conference, visit our networking forums and more!

LOCATION/VENUE All meetings and events, except for Tuesday evening, will take place in the Hyatt Regency Orlando. The hotel has a large number of dining and entertainment venues as well as many within walking distance. Visit the concierge or meeting concierge for more information.

NETWORKING EVENTSSunday Opening Reception Start the meeting right by connecting and networking with attendees and exhibitors! The best way to make the most out of the conference is to talk to your fellow attendees. Take advantage of your conference app to see who is attending both for attendees and sponsors!

Monday Lunch Today is a casual lunch in the Exhibit Hall. Take your time to grab a bite, converse with your new friends and talk to sponsors and exhibitors.

Tuesday Lunch Meet up with colleagues in your chapter or region. Today’s lunch will take place in the General Session room and will be organized by region.

Tuesday Night Party! It’s a TRANSFORMATIONAL evening at Universal Studios Orlando! Tonight is your opportunity to have a little fun! Join us at Universal Studios Orlando for a New York Street Party. Featured rides are the All New Transformers: The Ride – 3D; Twister…Ride It Out and Revenge of the Mummy. Transportation will be provided departing from the International Tower Entrance. Don’t forget your Universal Studios lanyard! That is your ticket!

PRESENTATIONSAll available presentations are saved on the conference website. Password: ACMP2014 If you have downloaded the app, the presentations are also located there.

SOCIAL MEDIAJoin the conversation! If you are using the conference app you can link your social media platforms right there. Otherwise, don’t forget to take advantage of social media to share your experience with your attendees and colleagues who could not attend. #acmp2014

SURVEYSThe best way that you can have a say in influencing the future of the Change Management conference is to submit your surveys! The surveys will be located in the conference app. For those not using the conference app, a link to the surveys will also be emailed to you. There will be two types of surveys, a session survey and a full conference survey. We ask that you take the time to fill out your sessions surveys as this will provide session speakers and ACMP with valuable feedback regarding what presentations and topics you are most engaged in and speakers that we should include in the future. The conference survey will help ACMP to make sure that we are providing you with an outstanding experience and help us find ways to continue to refine and improve!

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WHITE PAPERS Congratulations to the top three winning white papers! There were outstanding submissions this year and we appreciate each and every submission! The three winning White Papers for 2014 are:

Putting Learners in Charge: Microlearning for ERP System User AdoptionBy Claudia Mandelli, SAP North America

Rethinking Return on Investment: A New Approach to Evaluating Change Management EffectivenessBy Laura Pepper, U.S. Cellular

Conference INFORMATION

Implementing a new Core Banking System by Building a Project Brand & Leveraging the Power of Story TellingBy Emma Murphy, National Bank of Abu Dhabi

The winning white papers can be found on the Conference website. They are password protected for attendees use only. The password is ACMP2014. An additional five papers that have been selected from the submissions will be displayed in the ACMP Change Management Resource Center at: www.acmpglobal.org

WIRELESS INTERNETWireless Internet Is Available for Conference Attendees!

To access, view wireless networks and select: HyattRegencyMeetingSpace

Open web browser to be re-directed to the login screen.

Enter access code: ACMP2014 (All Caps)Accept the terms and conditions.

To access the app scan the QR code.

Or go to your app store and search for

ACMP Change Management

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CHANGE,Manage

PerformanceMAXIMIZE

TM

Foster competitive advantage with

Prosci’s research-backed integration

of individual and organizational change

management methodologies, tools

and best practices.

INDIVIDUALADKAR® ModelEmpowering change one person at a time.

PROJECTProsci® 3-Phase ProcessStructured approach full of easy-to-use tools and resources.

ORGANIZATIONEnterprise Change ManagementA roadmap for creating institutional change agility.

www.prosci.com

Sponsored by: Sponsored by:

Sponsored by:

Sunday • March 30AGENDA

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SUNDAY • MARCH 30

The color-coded agenda will help you find the track sessions that you are most interested in. There are seven different topical tracks! Find the ones that interest you the most. Mix and match track sessions to make the most out of your educational experience.

MEASURING SUCCESS

TOUGH CHANGES

WHAT I WISH I KNEW...

APPLYING TECHNLOGY

DESIGN THINKING

INTEGRATED DISCIPLINES

LEADERSHIP & SPONSORSHIP2014

TRAC

KSEXPLORE

DESIGN

LEAD2014

LEVE

LS

For those EXPLORING or NEW to the field

Focus on NEW & CREATIVE change processes

For ADVANCED PRACTITIONERS seeking to fine tune their craft

9:00 am – 12:00 pm Volunteer Leadership Think Tank

12:00 – 7:00 pm Registration

12:00 – 4:00 pm Exhibit Set Up – Exhibitors

1:00 – 4:00 pm Pre-Conference Workshops

4:30 – 5:00 pm New Attendee Orientation

5:00 – 7:00 pm Opening Conference Reception

Celebration 12- 15

Regency Foyer

Exhibit Hall (Windermere Ballroom)

Celebration 1-2 & 3-4

Celebration 5-6

Exhibit Hall (Windermere Ballroom)

ACMP CENTRAL PROGRAM UPDATESMonday • March 31, 2014 • 3:25 – 3:35 pm

ACMP’S STANDARD FOR CHANGE MANAGEMENT©

Presented by Sumreen Ahmad, Chair ACMP Standards Working Group And Rick Rothermel, ACMP Standards Working Group

Tuesday • April 1, 2014 • 10:10 – 10:20 am

ACMP’S CERTIFIED CHANGE MANAGEMENT PROFESSIONAL (CCMP™) PROGRAMPresented byKate Nelson, CCMP Project Task Force Chair

Wednesday • April 2, 2014 • 10:25 – 10:35 am

ACMP’S QUALIFIED EDUCATION PROVIDER (QEP™) PROGRAMPresented byQEP Task Force

Share your experience with attendees and your social network

through the conference app!

Join the Conversation!

Tweet, Like or get Linkedin with your fellow attendees!

#acmp2014

Engagement 3.0 – Turning skeptics into followers and getting everyone talking about your organization or project

Rob OddiExplore/LectureRegency O-P

Role Playing Change: Keys to a Successful Story

Amy Becker Kelly Baughman Explore/LectureRegency O-P

Private Screening: Confessions of a Project Sponsor

Jason CarlstonDesign/LectureRegency T

Exchanging our Desks for Improved Collaboration and Results: The journey towards unassigned seating at Canada’s MD Physician Services and Fort Lauderdale’s Citrix HQ

Amy HaworthSteven HerzogAngela SchaferMark GoodmanDesign/PanelRegency Q

Show Me the Metrics – Turning Behavior into Cold, Hard Data

Jeff Nevenhoven Design/LectureRegency U-V

Change Management Insights – A Software Approach to Visualizing, Analyzing, and Supporting Change Management Projects

Ray PittsDesign/LectureRegency U-V

5 Actionable and Innovative Insights from Prosci’s Latest Research Study

Tim CreaseyDesign/LectureRegency U-V

Strategy for Successful Adoption to a Cloud Solution

Apurva ChamariaGaurav KakkarExplore/LectureRegency Q

Solve the Change Management ROI Challenge: A Case Study

Karen StrongDesign/LectureRegency O-P

Going Lean: A Foundation for Effective Change Management in a Lean Environment

Linda StocktonBrian KedziorLead /LectureRegency T

Understanding the “User” of Change: What Techniques Can Change Management Borrow from Interaction Design?James MacanufoParker LeeDesign/LectureRegency Q

No More "Flavor of the Month"! Developing Change Intelligence to Engage Sponsors, Wow the Workforce, and Partner Across Levels to Make Change Stick

Barbara TrautleinClarence TrowbridgeLead/LectureRegency O-P

Dysfunction Junction: Managing Change Overload

Jessica BronzertLinda HoopesLead/LectureRegency T

Culture Change: A Strategic Lever for Sustained Results

Linda Ackerman AndersonLead/LectureRegency U-V

7:00 am – 5:30 pm Registration Regency Foyer

7:30 – 8:30 am Breakfast with Exhibitors Exhibit Hall

8:30 – 9:00 am Conference Welcome Regency R-S 9:00 – 10:15 am Opening Keynote with Bill Taylor Regency R-S 10:15 – 10:45 am Morning Networking Break (with booksigning) Exhibit Hall

10:45 – 11:30 am

11:45 am – 12:30 pm

12:30 – 1:45 pm Networking Lunch Exhibit Hall

2:00 – 3:15 pm Real World Change A discussion with Bill Taylor and CEO, Gerard Regency R-S van Grinsven and how he changed a Hospital in “Practically Radical” style3:15 – 3:45 pm Afternoon Networking Break Exhibit Hall 4:00 – 4:45 pm

5:00 – 5:45 pm

5:45 pm – On Free Evening

Design Thinking = Working with People in Mind

Kerry BrownLead/LectureRegency T

March 31 • MondayAGENDA

MONDAY • MARCH 31

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Tuesday • April 1AGENDA

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TUESDAY • APRIL 1

It Starts at the Top: Building Organizational Change Capability at Houston Methodist

Amber RaboDesign/LectureRegency Q

Old Habits Die Hard…but Creating New Habits is Hard Work Too

Daniel DenisonLevi NieminenDesign/LectureRegency T

Getting Results: Using Resistance to Build Your Change Muscles

Margaret KelleherExplore/LectureRegency U-V

Stick With Your Change: Applying Performance-Focused Communication to Drive Adoption

Greg VoellerLead /LectureRegency O-P

Effective Change Management in Today’s Dynamic Global Economy

Supriya DesaiLead/LectureRegency Q

Measuring Change: The Yardstick for Success

Terry MandableValeria WedolowskiUna HrnjakDesign/LectureRegency U-V

Visuals Matter: How I became a Change Guru just by Doodling

Gavin WedellDesign/WorkshopRegency O-P

Who Moved My Change Management Office?

Stephanie ChristensenMelanie Francis Sharon RichmondLead/PanelRegency T

Change Manager to Change Leader: Powerful Techniques to Increase Your Professional Net Worth

Kimberlee WilliamsLead/LectureRegency U-V

Applying Game Techniques for Increased Adoption and Engagement of Employees

Matt Carson Allie CarrollDesign/LectureRegency O-P

Diversity: Change Management's Secret Weapon

Miguel Joey AvilesLead/LectureRegency Q

ACMP’s Qualified Education Provider™

(QEP™) Update

QEP Task ForceAll Levels/LectureRegency T

Implementation That Lasts: How to Pull 6 Influence Levers to Produce Strong – and Sustainable – ChangeDr. Rodger Dean DuncanDesign/LectureRegency U-V

Less is More: Visualizing and Planning Change in an Era of Change Fatigue

P. Richard MollerLead/LectureRegency T

Human Dynamics: Turning the Tide on Peer Pressure

Sara SheltonExplore/LectureRegency O

World Café SessionA Continuation of the Panel Discussion

World Café/All LevelsRegency O-P

7:30 am – 6:00 pm Registration Regency Foyer 7:15 – 8:15 am Breakfast with Exhibitors Exhibit Hall

7:15 – 8:15 am ACMP Annual Membership Meeting Regency Q 8:15 – 8:30 am Opening and Welcome Regency R-S 8:30 – 10:00 am General Session Panel Change Management As A Profession – Regency R-S Where It Started, Where It Is and Where It’s Going Daryl Conner, Luc Galoppin, Dean Anderson, and Donna Brighton

10:00 – 10:30 am Morning Networking Break Exhibit Hall 10:45 – 11:30 am

11:45 am – 12:30 pm

12:30 – 1:45 pm Networking Lunch Regency R-S

1:45 – 2:30 pm

2:45 – 3:15 pm

3:30 – 4:00 pm Afternoon Networking Break Exhibit Hall

April 2 • WednesdayAGENDA

WEDNESDAY • APRIL 2

Avoiding organizational exhaustion when faced with constant and long term change

Susan KichukDesign/LectureRegency U-V

3 Simple Secrets to Leading Change

Holly DowlingExplore/LectureRegency O-P

Using Hypothesis Maps™ to Select Metrics for Readiness, Adoption, and Benefits Realization

Deb PelusoLead/WorkshopRegency O-P

Bringing science and predictive analytics to the discipline of change management

Warren ParryLead/LectureRegency U-V

Breakthroughs in Designing Learning Initiatives

Josh DavisLead/LectureRegency T

Global Cultural Transformation at Deutsche Post DHL

Margit TakacsDesign/LectureRegency T

The Relevance and Irrelevance of Change Management in Agile Organizations: Learnings from Research and Practice

Chris Worley Lead/WorkshopRegency Q

4:00 – 4:45 pm

5:00 – 5:45 pm

7:15 – 11:15 pm Bus Transportation to Universal Studios – International Tower Entrance International Tower Foyer

7:30 – 11:00 pm A Transformational Evening Universal Studios Orlando Private Party at Universal Studios Orlando – Dinner and Networking

TUESDAY • APRIL 1 (CONTINUED)

Strategies for Increasing Change Maturity Within an Organization

Trevor SpuntTammy DollarDesign/LectureRegency U-V

DIE Hard or SPY Hard – is your Sponsor making or breaking the change?

Krzysztof OgonowskiLead /LectureRegency O-P

What do a plane crash, a deserted island and a volleyball have to do with organizational change?

Victoria GradyKristen LillyLead/LectureRegency T

Branding & Marketing a Change Initiative: Secrets from Madison Ave to Create Buzz & Engage Stakeholders

Sondra KissDenise Lee YohnDesign /LectureRegency U-V

Leadership Practices: Embedding Sponsorship on Change Management into the Organization's Culture

Dr. John Stahl-WertLead/WorkshopRegency O-P

Harnessing Technology

Brenda SpriteExplore/LectureRegency T

What I Wish I Knew about Change and Transition Café

Bernadette JohnsonVictoria JaroszDesign/ExploreWorld Café FormatRegency Q

7:30 am – 12:00 pm Registration Regency Foyer 7:30 – 8:30 am Breakfast with Exhibitors Exhibit Hall

8:30 – 9:15 am

9:30 – 10:15 am

10:15 – 10:45 am Morning Network Break Exhibit Hall 10:45 am – 12:00 pm Closing Keynote with Holly Dowling Regency R-S 1:30 – 5:30 pm Post-Conference Workshops Manatee Spring 1 & 2

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CO-CREATION

FUELSCHANGE

Monday • March 31Schedule

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ENGAGEMENT 3.0 TURNING SKEPTICS INTO FOLLOWERS AND GETTING EVERYONE TALKING ABOUT YOUR ORGANIZATION OR PROJECTBudgets are tight, and stakeholders are a priority. With limited access to social media platforms inside many organizations, how do you successfully get executives on board with digital engagement and create an environment where your stakeholders not only love what you put out there, but spread it for you, to create massive buzz about your project or organization. The days of connecting via basic web and email updates are over. This exciting presentation will give you the ‘know how’ and ‘motivation’ to begin to do things differently and turn your team into superstars. This session will show you how to lead the charge right from the 50,000 foot strategic level to the 10,000 foot operational level.

About the SpeakerRob Oddi is a Change Management Consultant and Engagement Strategist. He left his gig at an international consulting firm to go on his own as a serial entrepreneur and change management consultant. Rob combines his left-brain business experience with right-brain creativity to deliver exceptional results for his clients.

DESIGN THINKING = WORKING WITH PEOPLE IN MINDDesign Thinking is a human-centered approach to innovation used to discover opportunities, inspire potential and create successful solutions that meet human needs, add business value, and are technically feasible. It is an insight-based method to engage via workshops at various levels in an organization.

In this interactive session, try it out! And discover ‘how might we…?’ use synthesis and divergent thinking and experience combining empathy and solutioning in a way that engages and broadens the change possibilities.

About the SpeakerKerry Brown, evangelist and thought leader, helps companies achieve organizational competency with SAP to create value while becoming a best-run company. An international speaker on change management, learning, social and collaboration, she interacts with diverse global occupational cultures and industries, including many Fortune customers. Previously she has worked directly for Coca Cola Enterprises, Baker Hughes and CSR. For her thoughts on the evolution/revolution of learning and change see http://scn.sap.com/people/kerry.brown/content.

Rob OddiChange Management & Digital Engagement

Strategist, v2r Social Media

Monday • March 3110:45 – 11:30 am • Regency O-P

Explore • Lecture

APPLYING TECHNOLOGY

Monday, March 3110:45 – 11:30 am • Regency T

Lead • Lecture

DESIGN THINKING

Kerry BrownVP Enablement, SAP

Join the Conversation!

Tweet, Like or get Linkedin with your fellow attendees!

#acmp2014We recognize that conferences can make for a very busy and overwhelming day. It’s easy to quickly get ‘brain fatigue’ or feel overloaded after networking and back-to-back sessions for a full day let alone two or three. So take a break when you need it!

Just remember, that if you are calculating for PDUs or CEUs to count your time appropriately.



Be sure to visit the

bookstore to find books from

your favorite speakers!


March 31 • MondaySchedule

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SHOW ME THE METRICS–TURNING BEHAVIOR INTO COLD, HARD DATAWhile methods and plans on how to lead and implement change are becoming more widely used and better understood, measuring the success of change is still elusive for many change management professionals and project teams. The art of determining employee adoption, utilization and proficiency in a measurable way can be a struggle for most project teams. However, it’s this type of information required to build the case for change management, assess change management effectiveness and evaluate how well the change is being embraced by employees. Through practical, real world examples, attendees of this session will learn multiple approaches ranging from leading to lagging indicators and pre and post implementation KPI’s, on how to assess communication effectiveness, employee resistance, and change leadership effectiveness, along with assessing employee adoption, utilization and proficiency.

About the SpeakerJeff Nevenhoven is a Senior Consultant for Life Cycle Engineering. He is Prosci-certified in change management and is one of the very few Prosci Authorized Training Provider Certified instructors in the world. Jeff’s rich blend of project, organizational and change management skills enable him to effectively work with employees throughout an organization to implement solutions that remove functional barriers and prepare and lead people through sustaining change.

EXCHANGING OUR DESKS FOR IMPROVED COLLABORATION AND RESULTS: THE JOURNEY TOWARDS UNASSIGNED SEATING AT CANADA’S MD PHYSICIAN SERVICES AND FORT LAUDERDALE’S CITRIX HQFew changes in the office are bigger than changing the office itself! More and more companies are significantly altering the workplace, creating a flexible environment more conducive to collaboration and knowledge working. Learn how two companies crafted an intentional change plan to lead employees (and themselves) through these tough changes, including techniques applied to make the change, sponsorship, communications, and reinforcement.

About the SpeakersAmy Haworth manages the Organizational Readiness practice at Citrix - a technology company focused on powering mobile lifestyles and cloud services. Amy helped lead the change aspects of two IT-focused ‘workAnywhere’ implementations at Citrix, where she was both leading the change and a target of the change herself. A passionate proponent for the ‘workAnywhere’ workstyle, you’ll find her maneuvering her overstuffed backpack around Fort Lauderdale. Prior to Citrix, Amy worked at companies including MillerCoors and Accenture.

Steven Herzog is Vice President, Strategy and Execution at MD Physician Services, a financial wealth management firm for Canadian physicians. Steve is responsible for strategy, corporate planning, and communications, and has lead enterprise change initiatives related to restructuring, divestiture, technology, strategy, and employee experience. Most recently, Steve led a program to enhance flexibility and collaboration through the implementation of an alternative workplace strategy, including an extensive office refurbishment and acceleration of technology deployment and adoption.

Angela Schafer has 17 years of experience in the financial services industry, most of that time with MD Physician Services. As the Vice-President of Talent Management, Angela leads a diverse team focusing on change leadership, talent recruitment and retention strategies, leadership development and learning. Prior to her current role, Angela was the lead of Enterprise Change Management and has been instrumental in leading change management for the organization’s most critical projects.

Mark Goodman is the Senior Director of Worldwide Operations Planning for Citrix Systems in Fort Lauderdale. Mark’s career began in politics, as a legislative aide to the Senate Majority Leader in Florida. Deciding it was time for a change, Mark started in the IT profession on the ground level as a PC Analyst, back when PCs were cool. Eventually he joined Citrix, where his responsibilities have included driving organizational change adoption, and facilitating strategic planning.

Jeff NevenhovenSenior Consultant

Life Cycle Engineering

Monday • March 3110:45 – 11:30 am • Regency U-V

Design • Lecture

MEASURING SUCCESS

Amy HaworthGroup Manager

Organizational Readiness Citrix

Steven HerzogVice President

Strategy And Execution, MD Physician Services

Monday • March 3110:45 – 12:30 am • Regency Q

Design • Lecture

TOUGH CHANGES

Angela SchaferVice President

Talent Management, MD Physician Services

Mark GoodmanSenior Director

Worldwide Operations Planning, Citrix

APPLYING DESIGN INTEGRATED LEADERSHIP & MEASURING TOUGH WHAT I WISH TECHNOLOGY THINKING DISCIPLINES SPONSORSHIP SUCCESS CHANGES I KNEW...

For full Learning Objective information please visit the conference app or the website at: acmpglobal.site-ym.com/page/2014_Sessions


18

CHANGE MANAGEMENT INSIGHTS–A SOFTWARE APPROACH TO VISUALIZING, ANALYZING, AND SUPPORTING CHANGE MANAGEMENT PROJECTSMassive spreadsheets of audience data and heat maps. Slide presentations showing communication plans and audience profiles. Email lists and survey tools to manage communications and assessments. As change management professionals, we are often challenged with the limitations of today’s tools when they need to visualize, analyze and support change management efforts. We spend much of our time manipulating data and presenting our findings rather than focusing on the art of changing behaviors. In this session, we will explore a powerful web-based, data-driven application that will help you visualize change saturation, change conflict and posture, manage communications and assessments, and support your change projects with a graphical dashboard and analytical insights. This session will provide direction for how you can manage change with precision, insight and accuracy–without the burden of clunky tools.

About the SpeakerRay Pitts has combined his 20 years’ experience in change management consulting with his experience designing and developing software to envision a new technology to support change management projects. He is excited to show designs and explore concepts that will inspire and support innovation that allow us to focus on the art of change, and less time managing spreadsheets. He is currently a Practice Director in Slalom Consulting’s Organizational Effectiveness practice in Seattle, WA.

ROLE PLAYING CHANGE: KEYS TO A SUCCESSFUL STORYThroughout the life of a change project, we encounter many opportunities to stretch our process and refine our solutions. Knowing how to adapt to shifting needs makes your change management program that much stronger. In this interactive session, you will experience those opportunities firsthand. Using a design thinking framework as the basis, you will determine your best path forward. Each group of participants will be empowered to discover innovative solutions through the use of empathy, creativity and rationality. As a part of this session, the audience will flex their change management muscle and devise their own success story. We invite you to participate in a new and inventive story with us.

About the SpeakersAmy Becker, a Founding Member of the Association of Change Management Professionals, is a Sr Associate and Change Management Consultant with PDR. She concentrates her efforts on understanding the impact of the workplace redesign on her clients so she can create a customized change management plan. Within the last two years, Amy supported three Fortune 100 companies through transitions into new strategic workplaces. Amy is certified in Prosci’s Change Management methodology and Prosci’s Train-the-Trainer Program.

Kelly Baughman, a Principal with PDR, is a Founding Member of the Association of Change Management Professionals and an Associate Member of the International Facilities Management Association. Among her many accomplishments, she facilitated and planned the global corporate migration for a Fortune 100 Oil and Gas Firm involving 12,000 moves in 29 different countries during the first 16 weeks following the merger. Kelly is certified in Prosci’s Change Management methodology and in Prosci’s Train-the-Trainer Program.

PRIVATE SCREENING: CONFESSIONS OF A PROJECT SPONSORAs in so many organizations, the role of project sponsor is still a little cloudy at the City of Regina. For Jason Carlston, it’s a work in progress on the never-ending list of to-do’s. When things get a little too overwhelming, and it seems like everyone “wants a piece of him” he decides to take a few moments of reflection, some time to “get real” and think about what he wants, what he really needs and who he is as a project sponsor. Based on the true story of Jason Carlston, Deputy City Manager, City of Regina.

About the SpeakerJason Carleton is Deputy City Manager of Community Planning & Development Division for the City of Regina. Jason began his career with the City of Regina as a summer student cutting grass on the Municipal Golf Courses 13 years ago. Responsibilities have increased significantly since those days. Through the University of Regina, he obtained degrees in Human Geography, Psychology and a Masters of Arts in Urban Geography, and is actively involved as a regular sessional lecturer.

Ray Pitts Organizational

Effectiveness Practice Director, Slalom Consulting

Monday • March 3111:45 am – 12:30 pm • Regency U-V

Design • Lecture

APPLYING TECHNOLOGY

Amy BeckerSenior Associate

Planning Design Research Corporation (PDR)

Monday • March 3111:45am – 12:30 pm • Regency O-P

Explore • Workshop

DESIGN THINKING

Kelly BaughmanPrincipal

Planning Design Research Corporation (PDR)

Jason CarlstonDeputy City Manager, Community Planning & Development Division,

City Of Regina

Monday • March 3111:45am – 12:30 pm • Regency T

Design • Lecture

LEADERSHIP & SPONSORSHIP





19

CULTURE CHANGE: A STRATEGIC LEVER FOR SUSTAINED RESULTSCulture is affected by literally every change effort. Many change models and assessment tools reference culture, but do not actually address changing it. When projects are of significant scope and require leaders and employees to change the way they think, interact, and behave, addressing culture is an essential strategic lever for achieving lasting results. This session will address two options for positioning culture change in the organization-- when culture is the primary focus of change, and as a part of all content-driven change efforts, be they IT, policy, or business process. We will define how to observe indicators of culture in action and how to assess the impacts that a change effort will have on them. We will describe seven pragmatic strategies for changing culture, providing a process roadmap for pragmatically addressing culture so that results are achieved and sustained. This is an essential competency for all change managers!

About the SpeakerMs. Ackerman Anderson is co-founder of Being First, Inc., a training and consulting firm specializing in leading conscious transformation in Fortune 1000 companies, military, government, and large non-profits. She helped define the field of organization transformation, and speaks globally about transformation. She co-authored The Change Leader’s Roadmap: How to Navigate Your Organization’s Transformation and Beyond Change Management: How to Achieve Breakthrough Results from Conscious Change Leadership, and spearheaded the landmark Change Leader’s Roadmap Methodology.

DYSFUNCTION JUNCTION: MANAGING CHANGE OVERLOADChange management is often focused on a single change at a time, but there are important considerations to managing a portfolio of changes. In this session, participants will learn about adaptation capacity and what happens when change targets experience too much change, including impacts to the portfolio itself. Participants will get an overview of strategies for managing the disruption of change at the portfolio level, including measuring the supply and demand of adaptation capacity, and options for increasing an organization’s ability to absorb more disruption from change. These options include strategies for reducing demand and for increasing capacity. The presenters will share real-world examples of how these strategies have been applied at Lowe’s and other organizations.

About the SpeakersJessica Bronzert is Director of Change Execution for Lowe’s Companies, Inc. Jessica has worked in a number of areas of human resources, including compensation, talent management and leadership development, and as a Human Resources Business Partner. She now supports the Chief Customer Officer organization within Lowe’s, guiding realization of its most critical changes. Jessica is a founding member of Lowe’s Change Execution Center of Expertise, and earned her MBA from Case Western Reserve University.

Dr. Linda Hoopes is the president and founder of Resilience Alliance, and author of Managing Change with Personal Resilience. She has worked in the change management field for over 20 years, most recently at Conner Partners, and has developed and applied multiple interventions to assess, manage, and increase organizational change capacity. Formerly on the faculties of Georgia Tech, Rutgers, and Colby College, she holds a Ph.D. in Industrial/Organizational Psychology from the University of Tennessee.

SOLVE THE CHANGE MANAGEMENT ROI CHALLENGE: A CASE STUDYHow much change management? What amount of investment is necessary to ensure success? This session presents a case study organization faced with answering these questions in order to plan and budget for change management resources on a large, complex change project. You will participate in the step-by-step process they followed using Prosci’s Change Management ROI framework to identify and quantify change management’s contribution to benefit realization. The outcome is a predictive model for estimating expected benefits based on different levels of change management investment. The case study results demonstrate how this innovative approach can be applied to inform change management resource decisions and solve the change management ROI challenge.

About the SpeakerKaren Strong, is Senior Director and Change Management Practice Lead at Gimmal; an IT solutions firm focused on designing and implementing enterprise-class information management tools like Microsoft SharePoint. Her passion is to help clients achieve optimal program outcomes by managing the impact of change on people. She has a Prosci Change Management methodology certification as a practitioner and trainer.

Linda Ackerman Anderson

Vice President and Co-Founder, Being First

Monday • March 314:00 – 4:45 pm • Regency U-V

Lead • Lecture


Jessica BronzertDirector Change Execution,

Lowe’s Companies, Inc

Dr. Linda HoopesPresident

Resilience Alliance

Monday • March 314:00 – 4:45 pm • Regency T

Lead • Lecture

TOUGH CHANGES

Karen StrongSenior Director, Gimmal

Monday • March 314:00 – 4:45 pm • Regency O-P

Design • Lecture

MEASURING SUCCESS




20

UNDERSTANDING THE “USER” OF CHANGE: WHAT TECHNIQUES CAN CHANGE MANAGEMENT BORROW FROM INTERACTION DESIGN?In interaction design, practitioners go to great lengths to understand the user. What are their goals, what do they expect from a system, and how do they make decisions? Large change initiatives often succeed or fail at this individual level. In this workshop we will explore techniques from interaction design that participants can apply to reframe change challenges, create more meaningful communications and lower barriers to behavior change.

About the SpeakersJames Macanufo is a facilitator and designer who brings the best ideas from a group and into reality. He has led transformation programs at Fortune 500 clients and helped startups move from whiteboard to IPO. He is passionate about design, technology, and what they can do for us humans. James is the co-author of Gamestorming: A Playbook for Innovators, Rulebreakers and Changemakers, and a frequent speaker on Participatory Design, Visual Thinking, and the Internet of Things.

Parker Lee currently serves as president and EVP of business development at XPLANE. Lee has been actively “designing” organizations for better performance and empowering change makers since the 70s. A graduate in Organization Development and Long Range Planning from the University of California, Davis, Lee is an accomplished public speaker on the topic of change, adoption, technology marketing, communications and design thinking.

5 ACTIONABLE AND INNOVATIVE INSIGHTS FROM PROSCI’S LATEST RESEARCH STUDY15 years of research with over 3400 participants have delivered Prosci many “What I Wish I Knew” insights on change management best practices. Join Prosci Chief Development Officer Tim Creasey and dig deeper into the latest data from Prosci. Focusing on 5 prominent findings from the 2013 study with over 800 respondents, you will leave with actionable plans to implement when you return to work. Learn how you can apply cutting-edge insights on: 1) change management measurement and metrics; 2) resourcing for change management; 3) Change Management Offices; 4) integrating project management and change management; and 5) job roles and permanent positions in change management. Data is great, but it is what you do with it that counts – and this session provides key takeaways to actualize the findings in your work and your organization.

About the SpeakerTim Creasey is a dynamic presenter, researcher and thought-leader in the field of change management. Through conference presentations, webinars, tutorials and tools, he has advanced the discipline of change management over the last decade by adding rigor and a focus on benefit realization. Tim is the coauthor of Change Management: The People Side of Change and has led Prosci’s last six benchmarking efforts. Tim is currently Prosci’s Chief Development Officer and resides in Boise, ID.

James MacanufoSr. Consultant,

Xplane

Parker LeeXplane

Monday • March 314:00 – 4:45 pm • Regency Q

Design • Lecture

DESIGN THINKING

Tim CreaseyChief Development

Officer, Prosci

Monday • March 315:00 – 5:45 pm • Regency U-V

Design • Lecture








21

STRATEGY FOR SUCCESSFUL ADOPTION TO CLOUD SOLUTIONSCloud platform enables rapid deployment & brings performance efficiencies but traditional Change management approach which includes training & directive communication is not enough for successful adoption to the cloud platform. HCL technologies ($4.6 billion global company) recently deployed “Excalibur” the SFA application based on SFDC Sales cloud platform which benefited 6200+ users spread across 20 Countries representing 14 Business Units (BU’s) in a short span of 4 months. The key challenge was user adoption within aggressive timelines which was successfully achieved through HCL proprietary AUSIC (Awareness, understanding, support, involvement, commitment) change management model that enabled 92% adoption within the 1st month of Go Live. What drove the success of the Program was Strategic planning, incessant communication for the need to change, strong Leadership buy in and support, and finally intensive and collaborative forums for the Sales users to engage real time with the Change which built the momentum for success. This session will guide attendees on how to involve users even before the project gets initiated, creation of a brand around new platform, enabling users involvement, enabling global training delivery model & leveraging cloud technology for user’s adoption.

About the SpeakersApurva Chamaria is a part of HCL Technologies Vice Chairman Vineet Nayar’s office and heads Global Sales & Marketing Excellence, Digital & Brand team. Prior to this, he was Sales Director at HCL America, Inc. responsible for managing the multi-country, multi-million $ relationship between HCL and the largest pharmaceutical company in the world. He has Lifesciences industry experience having worked in various sales and marketing positions at Ranbaxy Laboratories. Apurva holds MBA degree from IMI India

Gaurav Kakkar is part of HCL’s Corporate Marketing team & leads Sales & Marketing process excellence team which is responsible for improving productivity of sales & Marketing teams by providing world class platforms.He specializes in designing Sales & Marketing processes & getting these enabled through systems.His other areas of interest include CRM technology & Product management.Gaurav holds MIT degree from Virginia Tech, Computer Science degree from Thapar University,India & is active member of IIBA.

GOING LEAN: A FOUNDATION FOR EFFECTIVE CHANGE MANAGEMENT IN A LEAN ENVIRONMENTAdaptability ... strong employee engagement .... continuous improvement. The basic principles of Lean methodology seem to align PERFECTLY with Change Management. Then, why can it be so challenging to lead change in a Lean environment? In this workshop, we’ll explore key “to-dos” and steps you can take to ensure that you are well positioned to succeed as a change management practitioner when engaged on a Lean project. How do you obtain strong project alignment despite condensed timelines? How do you get leaders and managers onboard with giving their employees more autonomy and input into the decision-making process? How do you get EVERYONE (including yourself!) to produce at a high level in an environment of continuous change? Lean and Change can form an effective partnership. Learn how to build the right relationships and get the advocacy you need to maximize their potential together.

About the SpeakersLinda Stockton has over 20 years experience as an organization effectiveness professional, and has an impressive track record of success in the area of change management. Linda is the Vice President and Head of Change Management for BMO Harris Bank, Personal & Commercial U.S. She holds accreditations in change management, facilitation and leadership development and she has been a guest panelist at several universities. Linda’s passion is in demystifying change and helping change make sense!

Brian Kedzior has spent more than 10 years practicing change management in different disciplines, including banking, insurance, and technology/user experience design. Currently, Brian is Assistant Vice President, Change Management (P&C U.S.) for BMO Harris Bank. He also owns a creative services consultancy that provides eLearning, presentation design and voice-over support to various clients. Brian is a certified change practitioner who strives to simplify the complex and find creative ways to engage people during times of change.

Apurva ChamariaDirector & Head of Global Brand & Digital Marketing,

HCL Technologies

Gaurav KakkarGroup Manager, HCL

Technologies

Monday • March 315:00 – 5:45 pm • Regency Q

Explore • Lecture

APPLYING TECHNOLOGY

Linda StocktonVice President, Head

of Change Management, P&C U.S.,

BMO Harris Bank

Brian KedziorAssistant Vice President,

Change Management P&C U.S.,

BMO Harris Bank

Monday • March 315:00 – 5:45 pm • Regency T

Lead • Lecture





NO MORE “FLAVOR OF THE MONTH”! DEVELOPING CHANGE INTELLIGENCE TO ENGAGE SPONSORS, WOW THE WORKFORCE, AND PARTNER ACROSS LEVELS TO MAKE CHANGE STICKThree of the toughest change challenges are (1) sponsor support, (2) workforce adoption, and (3) sustaining transformation. In this presentation, you’ll learn how a large manufacturing company struggled with all three - in pursuit of their strategy to double in size by 2020. To achieve this goal, they needed to vastly improve their approach to learning and development. A Steering Committee and Project Team were assigned to the task. Both groups were cynical about the project’s potential for success - and each other! Building their Change Intelligence, the teams became aware of their vastly different Change Leader Styles. Based on that insight, they developed a common language and change methodology to partner to lead transformation. Mission-critical results included installing best-practice blended learning programs for the entire operation. In a company that traditionally “started strong” but lacked follow-through, developing their collective Change Intelligence proved to be the key success factor.

About the SpeakersBarbara A. Trautlein, Ph.D., is author of the best-selling Change Intelligence and principal of Change Catalysts. During her 25+ year career she has conducted workshops for thousands of participants, coached dozens of leaders, and facilitated significant change initiatives - achieving bottom-line business and leadership results. She is an engaging speaker across four continents. She holds a Ph.D. in Organizational Psychology from the University of Michigan. Clients served include BP, Cisco, Ford, Hyatt, Sears, and ThyssenKrupp.

Clarence Trowbridge, MBA, is the Learning and Development Manager for Wells Enterprises and a seasoned organizational development consultant. He has over 30 years experience developing and implementing business and training solutions for industrial workforces. Clarence has designed and delivered training programs to hundreds of managers, technical professionals, and front line personnel, and has consulted on major plant-wide performance improvement initiatives. He holds an MBA from Aurora University and is a certified Project Management Professional.

Barbara A. Trautlein, Ph.D.

Principal Change Catalysts, LLC

Clarence Trowbridge, MBA

Learning And Development Manager,

Wells Enterprises

Monday • March 315:00 – 5:45 pm • Regency O-P

Lead • Lecture

TOUGH CHANGES

Better Business LearningHELPING ORGANIZATIONS CHANGE




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adoption by keeping people at the core, resulting in user adoption, sustainable business outcomes,

and operational process.

Come see us at our booth during the conference

People + Empathy: Catalysts for Change.

PROCESS

INNOVATION ADOPTION

www.futurestate.com

Gold Sponsor





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ACMP Central

208 Being First100 Better Business Learning114 Change Guides LLC101 Denison Consulting202 Emerson Human Capital Consulting201 ExperiencePoint112 Future State

113 jTask200 Life Cycle Engineering107 Prosci103 Resilience Alliance206 Slalom Consulting203 TPTribe207 XPLANE

Tuesday • April 1Schedule

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IMPLEMENTATION THAT LASTS: HOW TO PULL 6 INFLUENCE LEVERS TO PRODUCE STRONG – AND SUSTAINABLE – CHANGEHow many times have you seen someone who’s reluctant to do something involving change and you chalked it up to “an attitude problem” or some other personality issue? While it’s possible the person did indeed need an attitude adjustment, it’s also possible he simply didn’t know “how” to complete the task. In the context of a structured approach to change and implementation, this presentation will focus on a “Want To – Can Do” model that highlights both the motivation and ability sides of change. You’ll learn how to apply six specific influence strategies at the Individual level (a person’s own motivation and abilities), the Community level (colleagues and coworkers), and the Environment level (organizational structure, processes, etc.). Dr. Duncan will use case studies to demonstrate the value of influence strategies with key players ranging from sponsors to end users of your change.

About the SpeakerDr. Rodger Dean Duncan is widely known for his expertise in leadership and the strategic management of change. He is author of the internationally bestselling book Change-friendly Leadership: How to Transform Good Intentions into Great Performance (foreword by Stephen M.R. Covey). Rodger is a regular contributor to Forbes magazine. His blog reaches subscribers in more than 150 countries. His clients range from senior leaders in multiple industries to cabinet officials in two White House administrations.

LESS IS MORE: VISUALIZING AND PLANNING CHANGE IN AN ERA OF CHANGE FATIGUEStarting with examples for his experience with the Canadian military (including two deployments leading multiple change streams within the Afghan National Army) and as a Fashion Designer, Richard Moller will help you draw parallels to your organizations so you can better understand what Change Fatigue is and how to recognize it. You will also be introduced to techniques to visualize your change, and its impacts within your organization; better draw connections between potentially related change initiatives; and identify your Change Center-of-Gravity. Once you have identified your core change requirement you will learn a three-tiered planning model that will give you the tools to clearly articulate your plan to your change and project teams, senior organizational leaders, and your organization as a whole.

About the SpeakerRichard Moller’s academic studies include Mechanical Engineering, Psychology, and Fashion Design. In addition to being a business owner, he has had a 28 year career in the Canadian Naval Reserve, including two deployments to Afghanistan. He has an extensive list of domestic and international publications on leadership, ethics, organizational renewal, and strategic studies. He received his Prosci Change Management certification while serving as the senior change manager for the Canadian military training system.

HUMAN DYNAMICS: TURNING THE TIDE ON PEER PRESSUREPeer pressure is a powerful force. Ever since middle school, we have been influenced by peer pressure. Sometimes that has gotten us into trouble and perhaps sometimes it has gotten us out of trouble. In this session, we will discuss how to harness peer pressure within our organizations to support our change initiatives and increase their success rate. Combined with traditional stakeholder management techniques, engaging informal leaders and their influence as peers is sure to set your effort up for success.

About the SpeakerSara Shelton is a senior level management consultant with over 14 years of experience in change management, organizational design, communications and training strategy development, project management and process improvement in the public and private sectors. Ms. Shelton is Prosci ™ certified in Change Management, a certified Project Management Professional (PMP), certified Senior Professional in Human Resources (SPHR), and a Certified Scrum Master (SCM).

Dr. Rodger Dean Duncan

Duncan Worldwide

Tuesday • April 110:45 – 11:30 am • Regency U-V

Design • Lecture


Sara SheltonDirector, Captech Ventures

Tuesday • April 110:45 – 11:30 am • Regency O

Explore • Lecture


P. Richard MollerChief Of Staff, Nato Training Mission-Afghanistan, Deputy Commander-Army Training

Tuesday • April 110:45 – 11:30 am • Regency T

Lead • Lecture

DESIGN THINKING



April 1 • TuesdaySchedule

27

THE WORLD CAFE SESSION: A CONTINUATION OF THE PANEL DISCUSSIONJoin us in continuing the discussion that this morning’s panel started. Where is the profession of change management going? An interactive, world cafe style format to encourage discussion amongst the group and to share thoughts and insights. Whether you agree with the panelists or disagree, here is a chance to make your voice heard and share amongst your peers and colleagues.

CHANGE MANAGER TO CHANGE LEADER: POWERFUL TECHNIQUES TO INCREASE YOUR PROFESSIONAL NET WORTHOne of the most commonly reported change practitioner challenges is effectively influencing senior-executive sponsors. The sense of urgency to address this challenge has been steadily building as the inability to consistently shape sponsor behavior and decisions continues to compromises both organization results and the practitioner’s ‘professional net worth’. Seasoned practitioners, poised to advance beyond ‘change management’ toward ‘change leadership’, now recognize a shift in their mindset and development of several critical skills are absolutely necessary to enhance their gravitas. In this session, short stories and real examples illustrate the habitual (and often humorous) disconnect between sponsor expectations and change practitioner approach. A simple framework, self-evaluation, and spirited discussion provide quick, concrete tactics to improve presence, positioning, power, and performance during various stages of executive interaction. Participants will leave with a renewed sense of confidence about engaging their executives and a refreshing view of our shared profession!

About the SpeakerKimberlee Williams, founder of ignitem, LLC, is on a mission to guide businesses worldwide to accelerated growth and profitability through change leadership training and executive business transformation advisory services. She was the Global Head of Change Execution for the $46bb/90,000 employee base at Merck & Co. during one of the most transformational periods the company’s history. The cohesive change community, training, & methodology integration she led enabled $3.5bb in cost savings and numerous revenue/growth initiatives.

APPLYING GAME TECHNIQUES FOR INCREASED ADOPTION AND ENGAGEMENT OF EMPLOYEESAs the world’s workforce continues to globalize and become dispersed there are increasing trends to find ways that engage employees while maintaining a competitive posture in the markets. By 2015, more than 50 percent of organizations that manage innovation processes will turn to Gamification, according to Gartner, Inc. Gamification creates experiences for consumers and introduces game mechanics (badges, challenges, rewards, points, leaderboards, etc.) into non-game contexts. Non-game contexts include things like rewarding drivers for environmentally-friendly driving patterns, exploring places and earning badges from FourSquare, or exercising and getting real-time feedback with technologies like Fitbit. The introduction of game mechanics into enterprise systems is a way to make work fun and improve retention through delivery of real-time feedback systems. Gamification engages employees, improves understanding about employee behaviors, facilitates conversations of employee assessments and provides transparency between leadership and employees. Booz Allen has developed a Framework that implements gamified enterprise platforms.

About the SpeakersAllie Carroll is an Associate at Booz Allen Hamilton. By blending expertise in strategic and creative communications, Allie has successfully launched national and international campaigns for various clients including Hyatt, Unilever, Avon Cosmetics, The National Zoo and Chevrolet. Ms. Carroll has helped companies build, understand, and promote compelling, and value driven identities that effectively communicate with internal and external audiences. She is passionate about building experiences that give people the power to connect and share.

Matt Carson is an Associate at Booz Allen Hamilton. Mr. Carson holds two advanced degrees in Business and Technology and blends those competencies with a background in software engineering, digital strategy, design thinking and strategic methods to incite change in organizations. Mr. Carson is currently a board member of the Chicago School of Business Architecture and has prior work experience at DePaul University, Northrop Grumman and SEARS Corporate HQ.

Kimberlee WilliamsFounder, Ignitem, LLCChange Leadership

Tuesday • April 111:45 am – 12:30 pm • Regency U-V

Lead • Lecture



Matt CarsonAssociate

Booz Allen Hamilton

Tuesday • April 111:45am – 12:30 pm • Regency O-P

Design • Lecture

APPLYING TECHNOLOGY

Allie Carroll Associate

Booz Allen Hamilton

Tuesday • April 111:45am – 12:30 pm • Regency O-P

World Café • All Levels

EXPLORE




28

DIVERSITY: CHANGE MANAGEMENT’S SECRET WEAPONChange can’t be achieved by just winging it. You have your change management strategy, now what? One of the first steps towards implementing changes in an organization is realizing that the employee base needed to achieve these changes is becoming increasingly diverse. This workshop will showcase proven diversity management techniques and their role within change management. Organizational changes involve a cultural change, and a diversity effort is cultural change at its core. The speaker will use exercises and group dynamics that will help the audience understand how to effectively manage change while working with diverse individuals. The lessons learned from these exercises will be leveraged to change management efforts through the use of the DiversyWheel, a disruptive approach inspired by the Cultural Neuroscience Interaction Model. Miguel will tie Diversity and Change Management with Cultural Neuroscience, the study of how cultural values, practices and beliefs shape and are shaped by brain.

About the SpeakerMiguel Joey Aviles is a Professional Speaker, Change Agent and the Founder of MJA International. He has over five years of professional speaking experience advising more than 20,000 professionals on how to achieve change in life. Miguel solidified his background as Recruitment & Outreach Strategist with the Department of Defense. Miguel employs a combination of comedy and storytelling in his presentations. He is dedicated to deliver a message that motivates audiences to achieve greater accomplishments.

ACMP’S QUALIFIED EDUCATION PROVIDER™(QEP™) UPDATEJoin the ACMP QEP Task Force to learn more about ACMP’s new Qualified Education Provider (QEP) program for accrediting change management training and education offerings. Participate in the discussion to hear insights on qualifications and requirements of the QEP program. Find out how QEP participation can increase exposure and recognition among prospective Certified Change Management Professional™

(CCMP™) Candidates.

EFFECTIVE CHANGE MANAGEMENT IN TODAY’S DYNAMIC GLOBAL ECONOMYIn today’s global business environment - characterized by volatility, uncertainty, chaos and ambiguity – companies cannot delegate responsibility for planning and executing strategic changes to a small cadre of change management practitioners. The environment of the 80’s called for companies to adopt a continuous improvement mindset; the 90’s demanded customer focus throughout the enterprise. Now, all leaders must learn how to navigate their teams easily through change to be competitive in the face of constant market unpredictability. Supriya Desai, CEO of ASC* Advisory, argues why the delegation of managing change to a specialized function won’t work anymore, and suggests how the CM field needs to evolve to help companies meet the new challenges of today. She will also share actions practitioners may take to kick-start the evolution. If you lead a change management function, this session will help you conceptualize what’s next for your organization…and you as a senior practitioner.

About the SpeakerSupriya Desai has deep experience with strategy execution and change/transformation as a consultant and corporate leader and, now, as CEO of ASC* Advisory. She has helped lead efforts for companies like PwC, AIG, J&J and Marriott, including enterprise wide process improvement, reorganizations, and technology-heavy global transformations. Supriya earned an MBA from Darden Business School and BS in Hospitality from Boston University, and is a certified Six Sigma Master Black Belt (PwC) and Change Leader (Cornell).

Miguel Joey Aviles CEO And Founder

MJA International LLC

Tuesday • April 111:45am – 12:30 pm • Regency Q

Lead • Lecture


EXPLORE

Supriya DesaiCEO, ASC* Advisory

Tuesday • April 11:45 – 2:30 pm • Regency Q

Lead • Lecture


Tuesday • April 111:45am – 12:30 pm • Regency T

All Levels • Lecture




29

MEASURING CHANGE: THE YARDSTICK FOR SUCCESSIn 2013, Booz Allen Hamilton supported the Inter-American Development Bank’s Leveraging Efficiencies and Applying Best Practices (LEAP) Project, a study designed to strengthen the Bank’s Budget and Administrative Services (BDA) Division through the identification of key opportunities to improve the overall quality and efficiency of BDA business processes, including human resources management, organizational structure, and client service delivery. In response to these needs, Booz Allen developed the Change Success Survey (CSS), a collaborative tool which utilizes direct input from IDB leadership, BDA personnel, and special focus groups to measure attitudinal shifts along the Change Curve (from Awareness to Ownership) over time. Capturing both quantitative and qualitative data, the CSS provides systematic assessments on the effectiveness of change management strategies, and offers real-time feedback on how to improve said strategies – all through a dynamic, teachable tool which can ultimately be shared with the client, thus creating more durable change management results.

About the SpeakersTerry Mandable is a Principal with Booz Allen Hamilton on the Strategy and Organization team, where he manages the firm’s strategic communications work across civil government agencies. Mr. Mandable has created strategic change management, communication, and training approaches to assist organizations and programs in reaching their objectives and led numerous change management programs that integrate organizational focuses on communication, training, workforce planning and business process reengineering to achieve buy in and owner-ship for change.

Valeria Wedolowski is an Advisor to the General Manager of the Budget and Administrative Services Depart-ment (BDA) at the Inter- American Development Bank (IDB), and has over a decade of experience with regard to IDB operations and projects pertaining to government modernization, justice, technology, and anti-corruption in Latin America and the Caribbean. Ms. Wedolowski is currently leading the implementation of Project LEAP, an organizational study of the BDA performed by Booz Allen Hamilton in 2013.

Una Hrnjak is an Associate with Booz Allen Hamilton with 4 years of experience in developing communications, change management, and marketing approaches for U.S. and international organizations. Her clients have includ-ed a large-scale government agency, foreign governments, and Fortune 500 corporations both here in the United States and internationally, including a transformation effort with the Inter-American Development Bank and the United States Agency for International Development Mission in Jordan.

VISUALS MATTER: HOW I BECAME A CHANGE GURU JUST BY DOODLINGGavin Wedell will draw on his experiences creating the internet’s most popular change management resources to demonstrate how despite the proliferation of sophisticated methodologies and approach-es, most organizations are still struggling with the basics when attempting to boost their change capability. Explaining change concepts to senior leaders, managers, supervisors and team members in a straightforward manner in a way that promotes positive change behavior is something that still eludes many practitioners. Gavin will demonstrate how he has used visuals, infographics and videos to engage stakeholders at all levels within organizations in developing better change skills, attitudes and action plans. He will outline the three key lessons from his experiences becoming a ‘Change Management guru’: 1. The value of simplicity in change communication 2. The rarity of clarity in change programs 3. The power of visual language in building change understanding.

About the SpeakerGavin Wedell is the author of the world’s most popular free change management learning materials. He is the director of change consultancy Better Business Learning and has taught at the University of Cambridge, HEC Paris, Copenhagen Business School. Gavin has an MBA from the Judge Business School and a degree in Psychology from the University of New South Wales. He also holds formal vocational training qualifications in Australia and the U.K.


Terry MandablePrincipal

Booz Allen Hamilton

Valeria Wedolowski Administrative Services

Department, The Inter-American

Development BANK (IDB)

Tuesday • April 11:45 – 2:30 pm • Regency U-V

Design • Lecture

MEASURING SUCCESS

Una HrnjakAssociate

Booz Allen Hamilton

Gavin WedellDirector

Better Business Learning

Tuesday • April 11:45 – 2:30 pm • Regency O-P

Design • Workshop

DESIGN THINKING




30

WHO MOVED MY CHANGE MANAGEMENT OFFICE?Three times in 2013, in three different global organizations, each of which had previously invested in building a central Change Office, leadership decided to eliminate those groups, and reorganize how change work is done at the company. Is this progress? Join this panel discussion, where three change executives from Fortune 500 Companies explore what they have learned from the rise and fall of their central Change Offices, and the implications for other companies’ Change efforts.

About the SpeakersStephanie Christensen As the Director of Change Management, Stephanie developed and implemented a change management center of expertise for the largest consumer electronics company in the U.S., embedding change management practices throughout the organization. She was a Change Leader on multiple enterprise transformational programs and responsible for overseeing the company’s Change Community. She is also a founding member of the ACMP and lives by managing change, one person at a time.

Melanie Francis As the leader of a Change Management COE for one of the top software companies in the world, Melanie has spent more than 20 years working at the intersection of people, process and technology. Melanie has been responsible for building the company’s internal change management expertise while overseeing the change management efforts within a large project portfolio. Melanie is a founding member of the ACMP and has presented at several prior ACMP Global Conferences.

Sharon Richmond, MBA As Director of Change Leadership, Sharon built the first global change center for a Fortune 50 networking and IT giant. She led a community of 1300+ change agents, developed methodology, & consulted to internal initiative leaders (VP+). Her Center’s approach to enterprise-wide Change Agility was featured in Talent Development Magazine. Sharon’s roles include Management Consultant, Instructor (Stanford GSB), and ACMP founding member. She’s presented internationally on leadership, coaching, and change agility.

IT STARTS AT THE TOP: BUILDING ORGANIZATIONAL CHANGE CAPABILITY AT HOUSTON METHODISTHealthcare in the U.S. is in a major state of change with efforts underway to limit increasing health-care spending while maintaining quality and access. Only healthcare organizations that are prepared to adapt in this changing environment will be successful. Perhaps most impacted by these changes are healthcare leaders who are attempting to adapt to new structures, systems, and expected outcomes. Two years ago, Houston Methodist (HM), a US News Best Hospital and Fortune Best Place to Work system of 15000+ employees, identified change as a key leadership competency. Since then, HM first trained 92% of executives in change sponsorship, certified 50+ HR, OD, PMO, and IT change practi-tioners, and is now putting coaching tools into the hands of leaders (150+ to date) to more proactively manage changes such as a recent ERP implementation. Up next for HM, an electronic medical records system implementation and establishment of a change management office...

About the SpeakerAmber Rabo serves as the Director of Organizational Development (OD) and Training for Houston Methodist. In her current role, Amber is responsible for leading strategic organization and leadership development services across five business entities comprised of 15,000+ employees. Along with over 15 years of experience in OD, Amber holds a Doctorate of Philosophy in Business, a dual Masters in Business Administration and Masters in Social Work, and is a Prosci-certified change practitioner.

Stephanie Christensen

Change Management Leader

Melanie Francis Senior Director Change

Management, Symantec

Tuesday • April 11:45 – 2:30 pm • Regency T

Lead • Panel

TOUGH CHANGES

Sharon RichmondBusiness Transformation/

Change Executiveand Consultant

Amber Rabo Director, Od And Training,

Houston Methodist


Design • Lecture





31

OLD HABITS DIE HARD… BUT CREATING NEW HABITS IS HARD WORK TOOFar too often, strategic change initiatives don’t penetrate very far into the organization, remaining on the top management wish list rather than becoming engrained in the day-to-day behavior and mindsets of people. While change management professionals no doubt recognize the importance of targeting their interventions ‘deeper’, finding the leverage points to get below the surface is not so easy! This presentation will discuss the keystone habits and routines that form in organizations over time as one powerful point of leverage. While it is true that ‘old habits die hard’ in organizations, only some habits are worth killing. Oth-ers may need to be reinforced, built upon, or created anew and that is hard but equally important work! Our presentation will discuss how change agents and practitioners can increase their impact by understanding and tapping into habits as modifiable targets of intervention, as well as potential barriers to change.

About the SpeakersDaniel R. Denison, Ph.D. is the Chairman and Founding Partner of Denison Consulting, LLC. He is also Professor of Man-agement and Organization at IMD in Lausanne Switzerland. He is the author of the Denison Organizational Culture Survey and the Denison Leadership Development Survey. Dr. Denison has consulted with many leading corporations regarding or-ganizational change, leadership development, and the cultural issues associated with mergers and acquisitions, turnarounds and transformation, strategic alignment, and globalization.

Levi Nieminen, Ph.D., is the Director of Research and Development at Denison Consulting. His work focuses on conducting and translating applied research, as well as engaging with organizations as a thought leader in the areas of organizational culture, performance, and measurement. Dr. Nieminen has written about these topics in a number of scholarly articles and book chapters and is an active member of the Society for Industrial and Organizational Psycholo-gy and the Academy of Management.

GETTING RESULTS: USING RESISTANCE TO BUILD YOUR CHANGE MUSCLESHave you ever faced resistance in your change projects? Of course you have. But do you know how to identify that resistance and use it to your advantage? Based on the book by Rick Maurer entitled Beyond the Wall of Resistance: Why 70% of All Changes Still Fail – and What You Can Do About It, together we will talk about how to identify the type of resistance you are facing in your change efforts and the engagement strategies you can utilize to have the force be with you versus against you. Come to my workout to build up your change muscles by using resistance to get results.

About the SpeakerMargaret Kelleher is a dynamic, engaging presenter with over 20 years of experience leading and managing change. With experience in manufacturing, operations, human resources, finance and IT, Margaret has seen her fair share of re-sistance to change and has developed many muscles over the years. Passionate about change management, she thrives on collaborating with others to deliver results. Margaret has an MA and BA in Economics from Stanford University where she was a public speaking instructor.

STICK WITH YOUR CHANGE: APPLYING PERFORMANCE– FOCUSED COMMUNICATION TO DRIVE ADOPTIONEveryone knows “communication” is an essential process in any successful change activity. Then why does “poor/ineffective com-munication” continue to be a major reason why a strategic initiative and/or team falls short of achieving its objectives? STICK WITH YOUR CHANGE will be an interactive session that helps participants develop and strengthen an audience-centric, performance-focused orientation to plan, implement, personally deliver, and measure effective communication. Participants will learn how to build compelling messages that effectively influence stakeholder understanding, belief, and behavior. As session participants build this skill, they will build the confidence and capability to transfer this skill to others on their change team, including sponsors, champions, and change agents.

About the SpeakerGreg Voeller leads Patina Solutions’ Change Effectiveness practice, helping clients achieve and sustain measurable results from their change management and organizational communication programs. In staff leadership roles, Greg led global change management and organizational communication programs for Johnson Controls, Harley-Davidson, and Rockwell Automation. His consulting portfolio includes delivering change communication solutions for numerous clients. Greg is a member of the ACMP Standards Working Group, the ACMP Communications Committee, and the ACMP Chicagoland Chapter leadership team.

Daniel R. Denison, Ph.D.

Chairman and Founding Partner,

Denison Consulting, LLC

Levi Nieminen, Ph.D.Director of Research

& Development, Denison Consulting, LLC


Design • Lecture

DESIGN THINKING

Margaret KelleherSenior Manager, Adoption, Change Management and

Training, VMware

Tuesday • April 12:45 - 3:15 pm • Regency U-V

Explore • Lecture

TOUGH CHANGES

Greg VoellerNational Practice Director,

Change Effectiveness Practice, Patina Solutions


Lead • Lecture





Tuesday • April 1SCHEDULE

32

AVOIDING ORGANIZATIONAL EXHAUSTION WHEN FACED WITH CONSTANT AND LONG TERM CHANGE“The only thing constant is change” – This saying has become reality for many organizations who are trying to thrive in an ever-evolving globalized environment. As new changes seem to be relentlessly introduced into organizations, the people who need to implement the changes become overwhelmed and exhausted, and the organization becomes so saturated with “new ways of doing things” that even when people want to change – they simply can’t process anymore information or learning. Since the organization is made of people, the organization itself becomes lethargic and unable to change. This session examines the concept of “organizational exhaustion”, the implications of an exhausted organization, how ongoing change can contribute to this phenom-enon, and what can be done to avoid this state. Strategies will also be examined how to create change “energy” and engage all levels of the organization – including the executive team so that long term fundamental changes can be supported.

About the SpeakerSusan Kichuk is the Senior Vice President Corporate Development and Marketing (Americas) for DB Schenker. She is responsible for the strategic planning and implementation of strategic initiatives for the Americas Region. Prior to Schenker, Susan worked as a Senior Consultant, and spent time as a Business Professor at various universities in the U.S. and Canada specializing in Strategy, Marketing and Organizational Development. Susan has a Bachelor of Engineering Science and a Ph.D. in Business.

USING HYPOTHESIS MAPS™ TO SELECT METRICS FOR READINESS, ADOPTION, AND BENEFITS REALIZATIONWhen it comes to measuring the success of change, many efforts fall short. Teams are disbanded, resources are reassigned, and the business has its hands full just helping people cope with the transition. Inevitably every effort is labeled either a suc-cess or failure. But what goes into making this determination? Is this judgment based on factual data and evidence? And is that data available early enough in the project lifecycle for change leaders to do anything about it? In this session, change leaders will learn a simple and intuitive process for helping sponsors and project teams identify change readiness and adoption metrics using Hypothesis Maps™. This technique helps leaders select smart metrics by first understanding the relationships between expected business results before, during, and after the change. Change leaders will walk away with a facilitator’s guide, tools and examples so that they can immediately apply this practice in their work.

About the SpeakerDeb Peluso has spent 15 years collaborating with clients in military, government, for-profit and non-profit organizations to improve organizational performance and execute large scale change. Her work focuses engaging people in the change process to build commitment and support and ensure the change is sustainable. She is a published author and has also presented at a wide variety of conferences and professional meetings on topics such as knowledge management, leadership, decision making, and organization design.

THE RELEVANCE AND IRRELEVANCE OF CHANGE MANAGEMENT IN AGILE ORGANIZATIONS: LEARNINGS FROM RESEARCH AND PRACTICEThere’s little disagreement about our living in an increasingly VUCA world – volatile, uncertain, complex, and ambiguous. Yet many organizations continue to redesign and implement organization as if it will be in some kind of steady state. Is achieving and maintaining some form of stability the key to success? Or is it a fantasy?

Our research and practice with organization agility points to a radical conclusion: Change management is obsolete. In this ses-sion I will compare the types of change implied by models of organization agility to the typical change models and processes we apply in organizations, and share what our research and practice suggests about designing organizations for performance and the implications for the skills, tools, and practices of OD professionals in the future.

About the SpeakerChristopher Worley, Ph.D., is Senior Research Scientist with the Center for Effective Organizations at the University of Southern California’s Marshall School of Business. He is well-known for his work with organizations in strategy implementation; organization design and development; and organization transformation; and for books such as Built to Change with Ed Lawler; and Organization Development and Change with Tom Cummings. His current research focuses on organization agility, dynamic capabilities, and the process of large-scale change.

Susan Kichuk Senior Vice President

Corporate Development Americas, DB Schenker


Design • Lecture

TOUGH CHANGES

Deb PelusoPresident/CEO,

The Change Collaborative LLC


Lead • Lecture

MEASURING SUCCESS

Christopher Worley, Ph.D.Senior Research Scientist,

Center For Effective Organizations


Lead • Workshop




March 30 • MondaySCHEDULE

33

BREAKTHROUGHS IN DESIGNING LEARNING INITIATIVESOrganizational changes can succeed or fail on the strength of the learning initiatives an organization uses to put those changes into practice. Yet, as we all know far too well, from experience, people tend to forget what they’ve learned once they get back on the job, and they don’t put it into practice. Neuroscience explains how to design learning initiatives so that the lessons last. We’ll discuss four lessons from research that both help make sense of what many learning initiatives have been doing wrong, and point to what to do instead. We’ll also explore how to apply these lessons in the design of new learning initiatives.

About the SpeakerJosh Davis is the Director of Research and Lead Professor for the NeuroLeadership Institute. He received his bach-elor’s from Brown University, and his Ph.D. from Columbia University. His career began in engineering, from which he transitioned to academic teaching and research about the mind and brain. His research has dealt with adaptive emotional state control and mind-body connections. He has received funding from the National Science Foundation, and he has taught at New York University, Columbia University, and Barnard College. He is also a member of the Barnard College Department of Psychology.

3 SIMPLE SECRETS TO LEADING CHANGELeading the Winds of Change without being Blown Away! The 3 Secret absolutes for every leader: Embrace, Equip & Engage! The Simple path to gaining trust and engaging your team to step up and Ride the journey vs Resist! It is not rocket Science and hear stories of success that continue to impact organizations & individuals. Why be a VICITM of Change when you can be a Victor of Change!!

About the SpeakerHolly Dowling has more than 20 years of experience motivating, inspiring, and impacting audiences of all ages. She truly lives by the mantra, “Live life with a passion!” Holly has created and implemented ongoing customized programs for Fortune 500 companies and has spoken to thousands of individuals around the world. Her dynamic and unique approach provides innovative tools that have led managers to become stronger leaders, individual contributors to achieve higher levels of performance and companies to discover new opportunities for success. Through interactive learning experiences along with her extensive knowledge in managing and leading the workforce, Holly’s work has proven to expertly improve team relationships, taking them to their next level.

BRINGING SCIENCE AND PREDICTIVE ANALYTICS TO THE DISCIPLINE OF CHANGE MANAGEMENTChange management is increasingly a science-based discipline, which promises to improve the success rate of major programs. Yet the variables involving business, organization and individual factors can number in the billions. Predictive analytics is essential—using large data sets to understand what is really happening during a change program. At the same time, complex algorithms must deliver readily understandable information. In this session, Accenture shares insights drawing on data from a major research project spanning more than 15 years. A comprehensive database and analytics system has been built from the responses of over 600,000 individuals in organizations across a variety of industries, nationalities and languages. Results are presented in easy-to-understand change “maps” so that management can see progress and test the effects of different actions. This session will help change leaders understand many of the myths of change and how to plan and execute programs based on solid data.

About the SpeakerWarren Parry is the Accenture Global ChangeTracking Lead. He was founder and CEO of ChangeTrack Research which was acquired by Accenture in April 2013. Warren has over 20 years of experience in consulting with global clients in all industries. He has lodged 16 patents, published in international journals and talks regularly at conferences. He is writing a book which challenges the myths within traditional change management practices, to be published in early 2014 by KoganPage.

Josh DavisDirector Of Research and Lead Professor,

Neuroleadership Institute


Lead • Lecture



Holly DowlingKeynote Speaker and Master Communicator


Explore • Lecture


Warren ParryManaging Director,

Global Change Tracking Lead, Accenture


Lead • Lecture

MEASURING SUCCESS



Tuesday • April 1SCHEDULE

GLOBAL CULTURAL TRANSFORMATION AT DEUTSCHE POST DHLIn this session, delegates will hear the story of introducing the ‘First Choice Way’ management approach in the leading global mail and logistics group, Deutsche Post DHL. With over 472,000 employees worldwide, Deutsche Post DHL introduced the First Choice Way with the aim of becoming the provider, employer and investment of choice. Realizing that this would require a cultural transformation, an ambitious change program was initiated, with thousands of employees engaged across Deutsche Post DHL’s global operations. Moving beyond an emphasis on compliance and process-driven improvement, the First Choice Way has focused on engaging employees in the vision for change through leadership and role modeling, to create the desired culture of continuous improvement. The presentation includes the explanation of the 5-step change approach applied to this culture change, together with pragmatic change activities that can help improve the people side of the transformation.

About the SpeakerMargit Takacs is Associate Director and Global Senior Change Management Consultant at Deutsche Post DHL in Bonn, Germany. As an experienced change practitioner, trainer and coach with 10 years experience, she takes a leading role in the culture change of The First Choice Way management approach, and consults change programs. She has lived and worked in Hungary, New Zealand, Singapore, Belgium, Costa Rica and now in Germany. She holds a bachelor degree from Hungary, an MBA from the US and a diploma on personal performance coaching in the UK.

Margit TakacsAssociate Director and Global Senior Change

Management Consultant, Deutsche Post DHL

Tuesday • April 15:00pm – 5:45 pm • Regency T

Design • Lecture

The classic approach to change management isn’t enough anymore. Moving people from a current to a future state with traditional change management is not only obsolete, it’s insufficient. Major mergers, acquisitions, re-orgs, efficiency programs, and other internally facing initiatives happen more frequently, and often at the same time. There’s no doubt: the employee experience is being negatively affected. So what do you do in the face of this constantly shifting business landscape? Talk to us. Come by booth 206 and let’s talk about how agile methodologies, user-centered design, and change saturation tools are changing change.

slalom.com | [email protected]

TOUGH CHANGES



April 2 • WednesdaySCHEDULE

STRATEGIES FOR INCREASING CHANGE MATURITY WITHIN AN ORGANIZATIONA common challenge facing organizations today is how to take the disparate knowledge around managing change and apply it in a meaningful way to create a sustainable and mature set of change capabilities. This session will focus on how to organize and leverage these capabilities despite significant cultural barriers, cross and intra-functional resistance, and a lack of awareness of the importance that change management brings in order to create a robust internal change management competency.

About the SpeakersTrevor Spunt has spent 20+ years helping global organizations successfully plan and execute change. A thought leader, coach, and passionate advocate for the power of managing change, Mr. Spunt has established and led a successful change management practice for one of the big 4 consulting firms, and helped clients develop their own change management competency. He currently manages his own international Change Management firm, ChangeWise Consulting, dedicated to providing high value outcomes for his clients.

Tammy Dollar is a Global Leader in Organizational Change, Ms. Dollar has spent 20+ years building, directing and inspiring cross-functional, multi-national teams to achieve lasting change. With a track record of successfully leading change in complex and decentralized global organizations, Ms. Dollar has earned a reputation for transforming organizational challenges into sustainable success.

WHAT DO A PLANE CRASH, A DESERTED ISLAND AND A VOLLEYBALL HAVE TO DO WITH ORGANIZATIONAL CHANGE?Business leaders recognize maintaining high employee satisfaction is a critical factor in maintaining high customer satisfaction. Ironically, employee satisfaction in our globally competitive marketplace may be a more complicated challenge. WHY? The answer is rooted in the need to understand the employees who add complexity to the dynamics in an organization. Change management professionals will recognize that understanding individual employees who collectively constitute the organization is a massive challenge. Using the Attachment Theory as a basis, we will explore and identify various change models and potential areas for appropriate integration. We will introduce symptomatic behaviors expected to emerge in employees during organization change and consider options to identify these behaviors. We will integrate organizational data and comprehensive case studies to support the significant contribution of Attachment Theory to the organizational change process and its potential value in mitigating the reasons for the high failure rate associated with organizational change initiatives.

About the SpeakersVictoria M. Grady is an Assistant Professorial Lecturer at The George Washington University. Her research is focused on understanding the tendency of individuals, often subconsciously, to struggle, resist, and potentially disrupt the organizational change initiatives. Dr. Grady continues to build upon her original research through the development of a quantitative measure that identifies individual change readiness/response. The research population includes Healthcare organizations, Federal Gov’t agencies, Higher Education Institutions, and Military Personnel, and Private companies.

Kristen M Lilly has over 14 years of experience in the U.S. healthcare industry as an operations director at the hospital and corporate levels. Kristen’s expertise is broad in scope including health information management, quality metric analysis, EMR implementation, and training and organizational development. Kristen has presented at the national level as well as provided numerous training and development sessions for departmental teams.

Trevor SpuntFounder And Partner,

Changewise Consulting

Tammy DollarGlobal Change Leader,

Costco

Wednesday • April8:30 – 9:15 am • Regency U-V

Design • Lecture

The classic approach to change management isn’t enough anymore. Moving people from a current to a future state with traditional change management is not only obsolete, it’s insufficient. Major mergers, acquisitions, re-orgs, efficiency programs, and other internally facing initiatives happen more frequently, and often at the same time. There’s no doubt: the employee experience is being negatively affected. So what do you do in the face of this constantly shifting business landscape? Talk to us. Come by booth 206 and let’s talk about how agile methodologies, user-centered design, and change saturation tools are changing change.

slalom.com | [email protected]


Victoria GradyAssistant Professorial Lecturer, The George

Washington University

Kristen LillyConsulting Manager, Pershing, Yoakley and

Associates (PYA)

Wednesday • April8:30 – 9:15 am • Regency T

Lead • Lecture

MEASURING SUCCESS

35EXPLORE. DESIGN. LEAD.



Wednesday • April 2SCHEDULE

36

Dr. John Stahl-WertServing Ventures

Wednesday • April 28:30 – 9:15 am • Regency O-P

Lead • Workshop

LEADERSHIP PRACTICES: EMBEDDING SPONSORSHIP OF CHANGE MANAGEMENT INTO THE ORGANIZATION’S CULTUREChange Management Professionals are always also, by necessity, managing the presence or the absence of effectual leadership sponsorship within the organizations they serve. Excellent work is done in context, and Change Managers often work in the context of organizational leadership practices that fail the leadership test itself, let alone the tests posed by important change. In this session, Dr. Stahl-Wert will present in simple and immediately actionable terms the leadership practices observed in the more than one hundred effective executives he has served worldwide. These executives cultivate organizations quick to adapt, people who are passionate in their engagement, and systems that support change and growth. This session will be hands-on and highly interactive, and will provide both a full framework for understanding effective leadership practice, as well as two or three immediately actionable practices that participants can take back to their organizations or share with leaders they serve.

About the SpeakerDr. John Stahl-Wert is a founding partner of Serving Ventures, Senior Fellow for the Center for Executive Leadership (Beijing), and previously was columnist for Business Management Review (Beijing) addressing the subjects of leadership integrity and worker engagement. He serves as Adjunct Faculty for Bakke Graduate University (Hong Kong) and is a member of the National Speakers Association. John co-authored the international bestseller, The Serving Leader (over 100,000 books sold), and seven other highly acclaimed titles.

WHAT I WISH I KNEW ABOUT CHANGE AND TRANSITION CAFÉCollaborate. Network. Discover. Dialogue. Learn. Share. You are cordially invited to participate in the What I Wish I Knew about Change and Transition Café. Change and transition are often used interchangeably; however, they are two different processes. Change happens externally; transition happens internally. Explore what cultivating collaboration has to do with change and transition. This highly participatory event, facilitated by two experienced café hosts, will engage you in meaningful dialogue around what makes change challenging and transition complex, and how people with a shared purpose and partnership can be leveraged to create sustainability. Walk away with new connections and a Mindmap of key points and best practices.

About the SpeakersBernadette Johnson, CPT is an author and the owner of CORE Consulting. She acts as a collaboration strategist for organizations and leaders who want to create an environment that nurtures the human spirit while achieving award winning results and as a catalyst for aligning practices with desired outcomes. With over 25 years in the learning and organizational development fields, serving numerous industries, her experience creates fertile ground for developing greatness in organizations and their leadership.

Victoria Jarosz is President of BEI Consulting, a consulting firm that provides change management consulting, curriculum design, custom learning content, and communication strategies. As a senior consultant, Ms. Jarosz oversees client projects such as change management process design, competency model development, proficiency simulation design and development, and curriculum design and development. Ms. Jarosz has consistently improved project outcomes for clients by implicitly or explicitly integrating change concepts and tools into BEI’s core processes.


Bernadette Johnson, CPT

Owner/Consultant, Core Consulting

Wednesday • April 28:30 – 10:15 am • Regency Q

Design/Explore • World Cafe’


Victoria Jarosz President/Consultant,

BEI Consulting





April 2 • WednesdaySCHEDULE

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DIE HARD OR SPY HARD – IS YOUR SPONSOR MAKING OR BREAKING THE CHANGE?Various research consider effective sponsorship #1 success factor for change initiatives. Ineffective sponsorship from senior leaders is #1 failure factor. Due to Prosci’s Best Practices in Change Management above 50% sponsors are considered not to have an adequate understanding of their role. The will to play sponsor role is not enough to be successful. Many cases indicate that resistance to change starts from sponsors, although they verbally declare full support to the change they sponsor. Thus managing the Sponsor’s resistance might be the first challenge for CMO expert, HR or consultant supporting the change. How to identify sources of sponsor’s resistance, how to manage it for the benefit of the change – while the Sponsor remains your boss or client? These are only examples of challenges that one may face while supporting the Sponsor.Lessons learned come from real-life cases of companies transformed by BPI Group – and from presenter’s CEO experience.

About the SpeakerKrzysztof Ogonowski is President of BPI Poland, a part of BPI Group, global management and HR consulting firm dedicated to driving change. His consulting experience comes from projects of implementing major changes and organizational transformation in biggest companies operating in Poland. He has over 15 years of training experience and academic experience at Warsaw School of Economics in Project and Change Management. Founding member of ACMP, ICC coach. Certified PROSCI Trainer in Change Management.

BRANDING & MARKETING A CHANGE INITIATIVE: SECRETS FROM MADISON AVE TO CREATE BUZZ & ENGAGE STAKEHOLDERSLeading companies have long understood the power of brand building to enlist and influence consumers. Now progressive companies are applying these techniques – internally - to tap into the hearts and minds of employees and to build energy and enthusiasm for key strategic initiatives. Branding helps leaders clearly articulate a purpose that stakeholders can relate to and engage in; and the communications plan is a natural extension of this brand platform.

This session will help change professionals apply proven techniques to develop a brand and engagement campaign – either solo or in concert with a marketing team. Using examples from world-class companies, you’ll get practical branding techniques and a set of marketing tools to build trust, create stakeholder alignment, and communicate effectively for successful change.

About the SpeakersSondra Kiss – As senior partner of Kissinger Group, Sondra calls on her background in journalism, her understanding of psychology and her corporate training expertise, to design change leadership and communication programs for some of the nation’s largest organizations. Successes include merger integrations, enterprise-wide technology implementations, major process improvements and critical cultural shifts in financial services, healthcare, energy and technology industries. Her career includes over a decade in consulting, and 7 years running a large Canadian training firm.

Denise Lee Yohn cultivated her brand-building and change engagement approaches through several high-level positions in advertising and client-side marketing. She served as lead strategist at advertising agencies for Burger King and Land Rover and headed Sony Electronic Inc.’s first ever brand office, garnering major corporate awards, as the vice president/general manager of brand and strategy. Denise recently wrote the book What Great Brands Do: The Seven Brand-Building Principles that Separate the Best from the Rest (Jossey-Bass).

Krzysztof Ogonowski CEO, BPI Poland

Wednesday • April 29:30 – 10:15 am • Regency O-P

Lead • Lecture



Sondra KissSenior Partner, Kissinger Group

Wednesday • April 29:30 – 10:15 am • Regency U-V

Design • Lecture

DESIGN THINKING

Denise Lee YohnAffiliated Partner, Kissinger Group



Wednesday • April 2SCHEDULE

Brenda SpriteFounder

Organizational Change Leadershiip Practice

Wednesday • April 29:30 – 10:15 am • Regency T

Explore • Lecture

APPLYING TECHNOLOGY HARNESSING TECHNOLOGY TO ENGAGE STAKEHOLDERSDo you have project stakeholders or team members who are geographically dispersed? Are you looking for ways to effectively communicate with users on different operating systems or email applications? Would you like to know how stakeholders are using your communications? Then this session is for you! During the University of Maryland College Park’s implementation of a new financials system., the Organizational Change Management Team applied a variety of technological tools to engage stakeholders. Come learn how to use readily available technology for everyday interactions with your project stakeholders. During the session, we will: - Explain the power of communications to engage and learn from project stakeholders - Provide suggestions for which technology works best for specific situation - Conduct a high level demo overview - Display real end products - Share tips and tricks - Discuss key learning points Specific areas will include: - Virtual meetings/webinars - eNewsletters - Project Stakeholder Dashboard - Project Web-Site - Project Email Management

About the SpeakerBrenda Sprite founded the Organizational Change Leadership Practice for Navigator Management Partners in 2007. Experienced in strategic organizational change and enterprise resource planning implementations, Brenda has served clients in state governments, higher education, public utilities, health care and financial services for more than 30 years. Ms. Sprite holds a Bachelor of Science degree in Psychology (with an emphasis on organizational behavior) and a Masters of Labor Relations (MLIR), both from Michigan State University.

TPTribetm, a SaaS-based application, has been created by change managers who know what’s important when managing change.

This application delivers a suite of functions that supports you in your change program and includes communication plans, benefits (ROI) reports and allows teams both large and small to see what each other are doing via a great dashboard.

Come and see us at Booth 203 and find out why Government and Private Industry are using TPTribe.

LOOKING FOR A CLOUD SOLUTION TO MANAGE YOUR NEXT CHANGE PROGRAM?

www.tptribe.com



Sponsors & Exhibitors

Manage Change, Maximize Performance. Prosci’s world-leading change management research with over 3,400 international organizations provides the foundation for a methodology, tools, and training programs used worldwide to successfully manage the people side of change. Our unique knowledge transfer model and integrated approach (featuring the Prosci(r) ADKAR(r) Model and 3-Phase Process) gives organizations the power to change more easily, more effectively and with better results. Join the 20,000+ professionals who are Prosci Certified by visiting us at www.prosci.com

Prosci1367 S. Garfield Avenue | Loveland, CO 80537ph: +1 (970) 203-9332 | www.prosci.com

XPLANE is a new breed of business consultancy, blending change management with communications and visual design. To work our magic, a team of diverse disciplines applies visual thinking, storytelling, and collaborative people-centered design to clarify complexity, engage people, and inspire action. This unique approach enables businesses to align around strategy, improve processes, accelerate adoption, and realize better performance and results.

XPLANE United States411 SW 6th Avenue | Portland, OR 97204United States

+1 503 548 4343 US Main+1 855 548 4343 US Toll Free+1 503 548 0368 Fax

EuropeHerengracht 124-128 | 1015 BT AmsterdamNetherlands+31 (0)20 341 9971 | www.xplane.com

PLATINUM SPONSOR Prosci

VISIT US AT BOOTH # 107

CHANGE,Manage

PerformanceMAXIMIZE

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PLATINUM SPONSOR XPLANE

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Achieve breakthrough business results while simultaneously transforming your culture, leaders and workforce, AND developing world-class internal change capability. Sound impossible? Not with this integrated system of consulting, training and development, coaching, and change methodology. For thirty-five years, Being First has been supporting visionary executives and change consultants with our System of Conscious Transformation, blending deep personal change with the most robust change process methodology on the planet. Not a believer? Check us out: www.beingfirst.com.

Being First, Inc. 1242 Oak Drive, DWII | Durango, CO 81301ph: +1 (970)385-5100 | fx: +1 (970) 385-7751 | www.beingfirst.com

WE ARE FUTURE STATE: Passionate problem solvers who understand people and change and how to put them to work for your company. We bring strategy and compassion to solving complex business solutions. We drive execution and deliver results. FUTURE STATE: CREATING BETTER EXPERIENCES FOR PEOPLE AT WORK.

Future State 3100 Oak Road, Suite 205 | Walnut Creek, CA 94597ph: 1 (877) 614-0222 | www.futurestate.com

Better Business Learning produces resources that assist organizations to develop their change capability. Organizations in over 140 countries utilize our materials, including over one quarter of all Fortune 500 companies. Our flagship product, the ‘Change Activation Toolkit’ is a highly innovative resource suite that uses animated visuals to empower stakeholders to learn about change concepts in an engaging manner, adopt positive change attitudes and implement change using included tools & templates. It is compatible with all change methodologies.

Better Business Learning 98 Oslo Court, Prince Albert Road | London NW8 7EP phone (UK): +44 (0) 208 798 3279 ph: (Australia): +61 (0) 468 422 500 | fax: +44 (0) 871 528 0879 www.betterbusinesslearning.com

41EXPLORE. DESIGN. LEAD.

GOLD SPONSOR


Being First, Inc

GOLD SPONSORFuture State


SILVER SPONSORBetter Business Learning



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ExperiencePoint develops simulations for leadership development in the areas of change management and innovation. Our flagship workshop, ExperienceChange, simulates a year-long change journey in a one-day workshop. Our global community of certified facilitators use ExperienceChange to create awareness, dialogue and engagement around foundational change principles. Design Thinker, our innovation workshop, challenges teams to flex their creativity to solve a complex design challenge using IDEO’s innovation process. Experience Design Thinker at our post-conference workshop, April 2nd!ExperiencePoint Head Office 10 King Street East Suite 700 | Toronto, Ontario Canada, M5C 1C3

USA Office558A Santa Cruz Ave | Menlo Park, California USA, 94025 ph: (866) 369-9888 | Outside North America +1-416-369-9888| www.experiencepoint.com/

Slalom Consulting brings together business and technology expertise to help companies drive enterprise performance, accelerate innovation, enhance the customer experience, and increase employee productivity. The firm delivers award-winning solutions in areas such as organizational effectiveness through a national network of local offices. Founded in 2001, Slalom has organically grown to more than 2,200 consultants. The company has been ranked as a Top 10 Best Firms to Work For by Consulting magazine four times. slalom.com.

3630 Peachtree Road NE | Suite 500 | Atlanta GA, 30326ph: (678)302-6700 | (678)302-6700 | (770)377-6609www.slalom.com

Engaging stakeholders is important; aligning your company’s vision to change projects is vital; measuring benefits and producing reports is essential. You know it and so do we - that is why we created TPTribe – Transforming Projects™. Endorsed by the UK’s Cabinet Office, TPTribe is used by Government and Private Sector organizations for both small team and large organisational change management projects. https://tptribe.com is your solution to managing your change program, anywhere, anytime on any device.

PO Box 835 | Parapt, NT 804 | Australiaph: (613)955-7951 | https://tptribe.com

SILVER SPONSOR Slalom Consulting


SILVER SPONSOR TPTribe


SILVER SPONSOR ExperiencePoint


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BRONZE SPONSORChange Guides, LLC

Change Guides help organizations get people ready, willing and able to work in new ways. Our principles and tools are used by thousands of organizations around the world. We offer products and services, including a Change Management Certification, that helps people apply best practices in change management. Our partners have authored two top selling books, The Change Management Pocket Guide and The Eight Constants of Change. Change Guides – we are Guiding Organizations through Change.

Change Guides LLC Towers of Kenwood 8044 Montgomery Rd. | Suite 700, PMB# 70083 | Cincinnati, OH 45236 ph: +1 (513) 354-9503 | fx: +1 (253) 369-8884 | www.changeguidesllc.com

Denison Consulting helps organizations to improve business performance by focusing on culture and leadership development — an approach that is rooted in over 25 years of research. Based on the Denison Model, our solutions enable organizations to address critical business challenges. At our core is a set of diagnostic surveys that are designed to help organizations align culture and leadership, diagnose specific areas of strength and weakness, and build accountability into the development process.

Denison Consulting 121 West Washington St. Suite 200 | Ann Arbor, MI 48104ph: +1 (734) 302-4002

We think focus matters. We do change full-time. Of the companies that specialize in change management, we have the largest team of full-time employees that do only change work. And we focus on human behavior – the number one reason organizational initiatives fail. We harness your company’s people to make sure your change succeeds. Our specialty is programs that impact more than 350 employees, have a $1M+ impact, and require momentum within 180 days. www.emersonhc.com.

Emerson 2199 Harbor Bay Parkway | Alameda, California 94502ph: 1 (510) 545-4435 | Fax: (888) 375-2094 | www.emersonhc.com


BRONZE SPONSORDenison Consulting

BRONZE SPONSOREmerson Human Capital Consulting




LEADERSHIP & SPONSORSHIP TRACK SPONSOR


BRONZE SPONSOR jTask, Inc.

jTask, Inc. is a California corporation based in Silicon Valley. jTask Consulting™ and jTask Pulse™ provide solutions to organizational change management issues like Stakeholder Engagement, End-User Adoption, Position-to-Role Mapping, Training Design and Training Development for our customers installing or upgrading ERP applications to operate their businesses. All jTask consultants have practical experience of ERP installations and upgrades. jTask supports standards developed by the ACMP and PMI. We encourage all our staff to become qualified.

jTask ph: 1 (877)535-1125 | http://jtask.com

Life Cycle Engineering (LCE) is a leading provider of change management consulting, education solutions, reliability consulting, engineering services, and applied technology solutions. The Life Cycle Institute, the learning, leadership and change management practice at LCE, integrates the sciences of learning and change management to help organizations produce results through behavior change. The Institute combines LCE’s wealth of thought leadership experience and process improvement expertise with Prosci’s proven approach for managing the people side of change.

Life Cycle Engineering 4360 Corporate Road | Charleston, SC 29405 ph: 1 (843) 744-7110 | www.lce.com

BRONZE SPONSOR Life Cycle Engineering


BIG, HAIRY CHANGEInterested in exchanging ideas around specific change types, such as mergers and acquisitions, culture changes, ERP and system implementations, or organizational restructure, please join us Monday at Breakfast and/or Wednesday at Breakfast in the Exhibit Hall.

TOOLS OF THE TRADETo connect over tips, tricks and tools around change leadership, metrics and measurements, resistance management, project management integration, visualization tools, sponsorships, enterprise change capability, communication including social networking, and employee engagement, please join us Wednesday at Breakfast in the Exhibit Hall.

OUTSTANDING CHANGE AGENTSEager to develop personally? Topics such as character and presence of Change Agents, mindfulness, effective collaboration, how to build trust with your sponsor and dealing with Change Agent fatigue will be addressed on Tuesday during the Afternoon Networking Break in the Exhibit Hall.

CHANGE THAT MATTERSLooking for Change that Matters? Join us in ideating about a future Change Day? We are looking to build out a Change Day concept where practitioners collaborate to create a change plan for a not-for-profit organization. Meet us on Monday at Breakfast and/or Tuesday during the Afternoon Networking Break in the Exhibit Hall to discuss your ideas on how to turn this into reality.

The following topics will be available in the Exhibit Hall at the times listed below. The tables in the back left and back right corners of the Exhibit Hall will each be used for one of the topics at the times listed. Look for the Signs on the table stanchions.

INTERACTING WITH INTENT SESSION TOPICS

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Resilience Alliance offers tools and services to help organizations build their capacity for change. In addition to training internal and external practitioners to use the Personal Resilience Profile, Team Resilience Profile, and Personal Resilience Instructor Kit, we offer consulting, workshops, and coaching focused on personal, team, and organizational resilience; balancing change demand and capacity; change leadership; change practitioner skills; and methodology development. Founder and author Dr. Linda Hoopes is also available for speaking engagements.

Resilience Alliance 315 W. Ponce de Leon Ave., Suite 750 | Decatur, GA 30030 ph: 1 (404) 371-1011 | www.resiliencealliance.com/

Accenture Talent & Organization helps organizations put in place distinctive and integrated organizational change programs, talent initiatives and HR capabilities to drive improved performance. We help our clients:

• Manage complex change journeys, while creating a change-capable organization that can more readily adapt to evolving needs and opportunities.

• Plan for the right talent in the right places and in the right numbers to execute strategy.• Manage a multi-disciplinary and diverse workforce with more effective HR capabilities.

Accenturewww.accenture.com/talent-organization

Brighton Leadership Group helps organizations use change in a whole new way. Some companies resist change, others embrace change but winning companies use change as a competitive advantage. Whether you recognize the need to become change ready or wish to use change to fuel your winning edge, Brighton Leadership Group will help you get results.Brighton Leadership Group helps leaders build strong, sustainable organizations to accelerate growth, innovation and profitability. Contact us today at : [email protected]

Brighton Leadership Group 180 North Stetson, Suite 3500 | Chicago, IL 60601 ph: +1 (847) 686-3500 | fx: +1 (847) 686-0900www.brightonleadership.com

WHAT I WISH I KNEW... TRACK SPONSORBrighton Leadership Group

MEASURING SUCCESS TRACK SPONSORAccenture


BRONZE SPONSORResilience Alliance


Business Process Incubator is the online resource for all things related to process. Free membership provides access to BPM, Change Management, Process Improvement, Lean and Six Sigma resources. Whether your challenge is to assess your organization’s readiness-to-change, prepare to participate in a process related project or obtain process modeling tools, BPI has the solutions.www.businessprocessincubator.com

LaMarsh Global provides change management consulting, learning, certification and executive coaching services using our Managed Change™ methodology. This data driven process helps project teams, change agents and project sponsors navigate through complex changes by systematically:

1. identifying people who must change,2. identifying potential reasons they might resist the change and,3. developing action plans to minimize/eliminate resistance.

Our proprietary approach works to mitigate risk associated with resistance and facilitate acceptance of change more rapidly.

LaMarsh Global505 North Lake Shore Drive #1210 | Chicago, IL 60611ph: 1(312) 464-1349 | www.lamarsh.com

MEDIA SPONSOR Business Process Incubator

SUSTAINING SPONSOR LaMarsh Global

identify resistance develop sponsorship

accelerate acceptance promote rapid adoption

and minimize project risks

www.lamarsh.com

505 North Lake Shore Drive #1210 Chicago, IL 60611 USA

(312) 464-1349

We are global thought leaders - We are flexible and scalable - We deliver complete change solutions - We have a proven track record for results - We are experienced leaders, practitioners, speakers and facilitators of change - We are your change partner.

“4 hours that could change your life”

Change and Innovation simulations for Leadership Development, Initiatives and Conference Events

www.experiencepoint.com

Join our community of certified facilitators and boost the impact of your change and innovation programs. Visit us at Booth #201 to learn more.

Extend your time in Orlando and experience the “Design Thinker” post-conference workshop on April 2nd

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Professionals

ACMP

1511 East SR 434, Suite 2001Winter Springs, FL 32708

Phone: 407.610.ACMP (2267)

explore. design. lead. · 2018. 4. 3. · conversation opportunities over the next few days. the...

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