ews capability pack

European Waste Solutions Ltd – Capliability Pack

CC/001/CAP/01/10/EWS

Capability Packwww.europeanwastesolutions.co.uk

Tel: +44 (0)151 286 1055

Reiew Date: January 2011



ConTEnTS

Who are We?

Capability

Application

Vision Statement

EWS – Senior Team Profiles

Selection of EWS Customers

Customer Retention

Contact Details

Appendix 1 – Independent Industry Analysis



Who ARE WE?

European Waste Solutions Ltd (EWS) is a multi faceted B2B (Business to Business) consultancy incorporating as a Registered Brokers & Carriers No: NSO 545430. You can check out our license details at the freedom of information act on the Environment Agency websitewww.environment–agency.gov.uk Based in the North West, EWS provides B2B services nationally. To provide an excellent service to its customers EWS wants to develop a totally satisfactory integrated service without creating a nuisance factor and as a result has subscribed to the following accreditations:

BS EN ISO 9001:2008 (Certification In process of being issued)

www.safecontractor.com

www.ukspill.org

www.achilles.co.uk

www.chemfreight .co.uk

www.liverpoolchambercommerce.org.uk

For further information please view the websites. EWS features prominently in the new Plimsoll Industry Analysis report of the Waste Industry, EWS also is being recognised as a major by its customers and competitors within the businesses sectors in which we compete and all associated industries (please review Appendix 1).

Our Staff are enthusiastic and professional and most importantly have real industry experience of over 25 years. We pride ourselves on offering not only the highest quality support and opportunity to our customers but also to our staff. We of course, expect the highest standards of commitment, loyalty and team work from our staff, and in return we provide a challenging and stimulating environment and create personal development opportunities.



CAPAbILITy

EWS is a successful company which celebrated its 8th year in 2009. During this time it has managed a range of companies up to the value and in excess of multiple millions.

EWS has been serving the Waste Industry’s needs, delivering proven cost effective solutions on time, and under market rates.

Competitive market rates are achieved by adopting firstly the “Unique Concept” of waste being the raw materials of companies that drive their existence from disposal/recycling

Additionally by combining EWS significant volumes of waste from its established customer base already being supplied to the end disposers and amassing further customers adds to existing waste volumes therefore resulting in negotiated sustainable reduced rates.

EWS is proud of the company’s strengths, 8 years of consistent, “Best Value” performance. With a core competency in contract management and solutions, we take great pride in our strong past performance.

EWS can offer customers a vast, comprehensive waste facility management package or one off collections.

EWS carefully forges strategic relationships focused on solving customer’s problems and saving money.

EWS complements its service with a carefully selected and audited network of service delivery partners, this best-of-breed alliance allows EWS to deliver a broad scope of services facilitating successful, on-time deployments.

EWS has created a portfolio of value-added services associated with each phase in the change of legislation.



EnTERPRISE SoLuTIonS • SmALL buSInESS InTImACy ...

The business has five main divisions, these are: Chemical Waste Drainage Works Industrial Services Operations Project work Skip/ Compactor Each of these areas are managed by industry professionals who will relate well to the customer’s requirements. We have recognised the need to offer flexible and independent support as each customers circumstances or situation is different. The team is trained to listen and understand a customer’s requirements and then offer the most practical solution. EWS is a secure and reliable provider of services, it has a focus of continuous improvement and ensures its facilitators stay abreast of change. EWS provides important supporting information and services to ensure appropriate levels of competence is developed between all parties involved, this is to assist in maintaining a common objective.

APPLICATIon With a focus on timely and effective service delivered nationally, EWS account managers often travel widely to facilitate a customer’s needs. Much of our involvement is site based, so a customer can expect to see EWS account managers getting involved with all aspects of any customer expectations. Supportive linkages will be developed, such as having management support at all times.



VISIon STATEmEnTmy vision – is to become recognized as an industry major by our customers and competitors within the businesses sectors in which we compete and all associated industry. Fundamental objective and values include:

Safety – Present that safety serves as a barometer of our company’s overall success and that it is a specific measure of our operating excellence

Trust – Build on existing trust with current and future employees, allowing for the development of the mutual respect required to create confidence in people. I believe trust gives recognition and displays the importance of individuals and their diverse opinions. Trust to me compels us to share information and encourage new ideas it requires an open, honest, forthright manner. Trust is often overlooked as a significant tool that should be used within a business, I cannot being to consider how a company without trust can sustain its position if no trust exist within our company undoubtedly this reflects on how our customer perceive us.

Confidence – Inspire self-confident people which will form the platform for employees to take initiative handle the unexpected, stand behind their convictions and support the efforts of others. Confident employees take bold, innovative, creative actions, capitalize on opportunities, make sound decisions quickly, and mobilize the best resources for rapid action.

Teamwork – Teamwork is paramount for personal involvement and collaboration in a team environment. It includes setting a common goal in support of business objectives, making an individual commitment to the team’s success and recognizing the success of the team. This would be realised through employees having a clear understanding of their role within the team.

Accountability – Giving freedom of decision making to employees should allow for them to become accountable which means every employee assumes ownership and responsibility for their own work as it is more natural to make a commitment to personal decisions, regardless of the job they perform. By creating accountability means making decisions and holding oneself responsible for the consequences of those choices.

Integrity – Encourage employees to do a job right by being honest, ethical, and having personal and professional integrity, means consistently treating all people fairly, delivering on promises, and taking personal responsibility for your actions.

Quality – Educate within the company that quality is the primary determinant of customer satisfaction and loyalty, and it requires employees to continuously provide internal and external customers with the right service...done right...the first time. In today’s increasingly competitive business environment, better quality translates into increased value for our customers and, subsequently, better value for customers- this is the very essence of competitive differentiation.

Synergy – The ethos of EWS is to customer service, this then acts as a primary drive of the business. To foster this ethos , EWS understands that senior management must act as a catalyst and encourage the CRM (Customer Relations Manager) to be the same . As the business climate and customer expectations evolve, the danger to avoid is that of meeting new challenges with old inappropriate responses. The objective of EWS is to create an alignment of objectives, this can only be achieved by working in synergy with its customers.



CommunICATIon EThICS • ConTInuouS ImPRoVEmEnT

EWS is dedicated to the effective transfer of information that will maintain and enhance customer relations. We will strive to guarantee that we conduct our business in ethical manner; we will regularly invest in continuous improvement to maintain and enhance our outstanding services.

EWS SEnIoR TEAm mEmbERS

Directors Profiles mr. Paul Rutherford - Technical Director Mr. Paul Rutherford attended Leverhulme centre for; MSc in Surface Science and Catalysis BSC(hons) – John Moores University in applied Chemistry Employment History: Cairds Environmental / Site Chemist – Oil Recovery Robinson Brothers / Disposal Manager – Transfer Facility Cumbria Waste Management – Area Sales Director Albion Waste Management – Technical Director Since 2001 Mr. Rutherford has been in a successful partnership within European Waste Solutions Ltd. mr. malcolm mathias - health & Safety Mr. Mathias attended Llandaff College of Technology, qualified as a Environmental Health Officer/Manager/ISO 9001 Lead Assessor: Inspection of a wide range of sites and premises and enforcement of Health & Safety Legislation. Additional Roles / qualifications through employment within the local government sector: Environmental Health Manager Area Environmental Health Manager Senior Environmental Officer Assistant Head of Environmental Health Strategic Development Manager Early retirement from local Government Health & Safety Consultant Institute of Acoustics Approved Course (Work place noise) Director MGM Health & Safety Solutions Ltd



EWS SEnIoR TEAm mEmbERS

mr. Clifford Cooney - managing Director Mr. Clifford Cooney has been educated within the Institute of Advanced Management in Bsiness Studies: Industrial Relations Economics & Financial Aspects Technical Aspects Information Technology Legal Aspects Communications Mr. Cooney responsibilities have varied throughout employment, from being an Operations Director at the age of 18 years old for a period of 8 years, an additional 5 years as a share Director at a Waste Transfer Facility. After the shares had been sold, Mr. Cooney open a company being the sole proprietor for a period of 9 years the company being a success. In 2001 Mr. Cooney formed a partnership with Mr. Paul Rutherford with the current company being European Waste Solutions Ltd. The partnership was dissolved in 2004 back to sole proprietor status.



A SELECTIon of EWS CuSTomER bASE ...

SP Energy Networks Aviva Insurance Ltd Novelis Ltd TDG SunChemical Rehau Ltd Ansa Utilites Ltd

CuSTomER RETEnTIon

EWS has adopted the philosophy in its early stages of implementing CRM (Customer Relations Management), this is achieved by dedicating a manager to individual accounts. The results of the CRM has assisted EWS in retaining a 100% customer base after it has been invited in to offer its services. EWS view is that in the commercial world the importance of retaining existing customers and expanding business is paramount. The costs associated with finding new customers mean that every existing customer is important. Customer relationship management (CRM) has helped EWS to gain an insight into the behaviour of their customers and modify its business operations to ensure that customers are served in the best possible way. In essence, CRM has helped EWS to recognise the value of its customers and to capitalise on improved customer relations. The better you understand your customers, the more responsive you can be to their needs.



ConTACTS

Tel no: + 44 (0)151 286 1055

fax no: + 44 (0)151 286 1058

Email: [email protected]

Web site: www.europeanwastesolutions.co.uk

Company Address Head Office: 17 Crosby Road South Off Kinross Road Waterloo Merseyside L22 1RG



APPEnDIx 1

InDEPEnDEnT InDuSTRy AnALySIS


CC/001/CAP/01/10/EWSCC/001/PA/10/09/EWS

ews capability pack

Documents

customers ews

existing waste volumes

ews features

waste industrys needs

unique concept of waste

customers problems

real industry experience

competitive market rates