Clever combination of classic customer consultation with support from the latest technology. Customer web portal, PC Advisor Workplace, iPad for the conversation between the customer consultant and the customer.

eVoja – customer consultation

Banks are seeking new ways of shaping their tradi-tional client advisory services. Identifying the right solutions is a matter of heated debate, however. Should advisory services be standardised as a pure commodity and shifted online? Or should we go the other way – remodelling and expanding the physical banking experience by adding a bar and lounge area? Whatever the answer, for a bank to remain successful going forward it will have to skillfully combine tradi-tional advisory services with cutting-edge technolo-gies. Which is where eVoja from Swisscom comes in.

eVoja – a portmanteau of eBusiness and Neuvoja (Finnish for consultation) – represents a holistic consultation experience that takes into account the existing branch structure of your bank. It is not about revolution but about evolution, or quite simply eVoja.

Five functional modules for residential customerseVoja offers five interconnected functional modules. Each eVoja module was developed in line with the motto “reduce to the max”. eVoja’s integrated approach gives you the hugely important capacity to make changes at any time during meetings with clients and demonstrate their impact via simple and convincing graphical simulations, across all areas and from the client’s perspective. Today more and more a “must” to win over “digital natives” (Facebook genera-tion) – but increasingly not only these.

Omni-channelThe bank decides how each channel is to be struc-tured – eVoja manages the different views and ensures that the configured functions are available in each channel.

eVoja is available both browser-based via PC at the bank workplace and as an online or offline app via a tablet computer (e.g. iPad).

Direct access by the bank customer is also possible. This means that a customer can carry out the first calculations online. Automatic synchronisations ensure data integrity. This kind of customer integra-tion saves time and enables the bank to prepare more effectively for the customer conversation.

Integrated document managementeVoja supports you and your customer consultants in bringing your bank’s consultation documents onto a tablet. Furthermore, eVoja offers a signing function which can be used for signing directly on the iPad. Forms, questionnaires and individual customer outputs dynamically created using eVoja are auto-matically filed in the bank’s central archive.

Traditional client advisory services backed up by cutting-edge technology

MiFID/FINMA compliance

Inspiring client advisors

Fast-track services

Enhancing the in-branch

experience

Integrated document

managementIncreasing share

of wallet

eVoja approach:reshaping the

advisory experience

Client web portal

Initial calculations

Transaction

Preparation Post-processing

Advisory services

Bank PC

iPad in meeting

Finnova and Avaloq portfolio data As one of the leading providers of IT systems for banks in Switzerland, Swisscom knows the draw-backs of the technical and functional integration with Finnova and Avaloq. The adapter integrated into eVoja ensures seamless, secure data communication of your portfolio data, for both reading and writing.

Individual consultationeVoja enables you to individually customize your presentation in the customer consultation. The following are some of the options available to you:• Easily customisable layout. The solution is

tailored to your bank’s brand. The visual identity is discussed with your bank’s CI/CD department.

• Each phase of the structured advisory service is fully configurable, with a choice of up to four applications per phase.

• Views can be configured to provide different functionalities (e.g. client web portal, bank PC).

• Functionalities are managed via the integrated user administration system.

• Bank and client-specific upload options for documents (bank product presentations, individual client documents).

• Easy to incorporate add-ons to standard applica-tions (e.g. additional applications for SMEs).

Low cost and secureeVoja has been developed in conjunction with a number of banks, allowing the costs to be spread between several partners. As the product owner, Swisscom will also ensure that eVoja retains its integrity over the long term. In addition, long term operating and maintenance contracts give you guar-anteed budget security and investment protection.

Banking zone

eVoja as a web portal for clients eVoja on bank PC eVoja on iPad

Web servicesWeb services

Documents

Mail server

Signature serverInterface with other data

sources such as CRM

LDAP

Core banking system

User authorisation

Avaloq/Finnova

eVoja Backend

Key: eVoja standard

Secure Banking Standards

Mobile Device Management

Secure Tunnel

MedusaAirlock

Contrôle

Integration of third-party software

Mobile DeviceManagement

Private Banking

Portlets

Co-Browsing

Avaloq

Finnova

004e

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7/17

Brief functional description• Home Ownership Consultation

Property, financing, reasonableness, financing proposals, extensions, checklist, competence regulation, output

• Investment Consultation Risk profiling, investment strategy, investment proposals, portfolio consultation, checklist, compliance in the consultation, output

• Financial Security Consultation Financial security check, financial security gaps with maturity, closing gaps, checklist, output

• Retirement Planning Retirement check, standard retirement versus early retirement, lump sum payment versus retirement pension, output

• Needs Identification Bank and customer consultant introduction, needs identification, positioning of requirements, actual situation, output

Swisscom (Switzerland) LtdEnterprise CustomersP.O. Box, CH-3050 BernTel. 0800 800 900www.swisscom.ch/enterprise

One module contains• eVoja app

Emotionalising tablet solution with the highest standards of graphic usability

• eVoja backend Investment-secure backend, integrated into your IT architecture, for synchronising tablets, PC advisor workplace, web customer portal.

• eVoja PC bank workplace Web-based PC GUIs for pre-processing and follow-up; simple to expand to customer web portal

• Admin interface For parameterisation and simple adjustment during operation, 1st and 2nd level.

• Integration project Integration tasks, basic parameterisation, expansions to standard solution;

• Third-party software is seamlessly integrated Mobile Device Management: MobileIron; Private Banking: swissQuant; Portlets: ti&m; Co-Browsing: Unblu; others on request.

Home Ownership Consultation

Investment Consultation

Financial Security Consultation

Retirement Planning

Needs identification

The five eVoja modules