everything you need to ensure crm success...everything you need to ensure crm success why choose...
TRANSCRIPT
EVERYTHING YOU NEED TO ENSURE CRM SUCCESS
Why Choose Hitachi SolutionsWe o�er deep industry expertise combined with decades of experience providing high-value solutions that deliver rapid return on investment. Our implementation methodology is designed to give you a faster, lower-risk implementation and rapid adoption through proven best practices.
It starts with core technologies built on the Microsoft Dynamics 365 platform so you can get up and runningquickly. We extend that with our own industry modules that give you capabilities designed for common industry scenarios. Finally, we customize the solution to provide the best fit for your business, so you can focus on your unique strengths, not on basic technology.
This approach is designed to give you:
• Faster delivery, with core technologies already in place• Lower cost with less time and money spent on custom development• Higher quality delivered through technology and expertise that’s focused on your industry• A solution that’s customized for your business and based on your requirements and business needs
Maximize the Value of Your Business RelationshipsHitachi Solutions CRM for Building Product Manufacturers (BPM) helps you get a single complete view of projects, quotes, and important business relationships so you can find the information you need and make smart, well-informed decisions. Streamline every phase of the sales lifecycle with automated tasks and a complete view of your customers, projects, and the sales pipeline.
Hitachi Solutions CRM for BPM helps firms:
• Maximize wins by identifying viable projects and connecting with key stakeholders as early in the project as possible
• Manage your business relationships with builders, design firms, contractors, and government regulators
• Improve win rates with bid management and collaborative tools to help manage multiple bids and find thecontractor who’s most likely to win
• Streamline post-sales, help ensure on-time delivery, and quickly resolve damaged items, returns, and partsreplacement
user adoption solution
agent desktop
business rulesengine
customer success
user adoption solution scripting library customizationessentials
business rulesengine
portal framework customer successtoolbox
Business Development Module
Project Module
Gain better visibility into projects and jobs, track progress, and help ensure smooth fulfillment.
• Project and job tracking—Track the status of each project and related job so you have the information you need to bidaccurately and deliver on time.
• Competitor tracking—Track competing bidders and win/loss as well as your share of each project so you can find waysto win more business on future projects.
• Data integration—Integrate CRM with systems for billing, ERP, and project data so you have the information you need tomanage your sales stream and make well-informed decisions.
• Quote and bid management—Get all the information you need in one place to e�ciently prepare and track quotes,including multiple quotes on the same project.
Build a strong sales pipeline by building up awareness and identifying strong opportunities for growth.
• Marketing management—Deliver consistent and compelling marketing messages to the right audiences. And buildmarket awareness for your products.
• Opportunity management—Identify and prioritize opportunities so you can focus your e�orts where you’re most likelyto win the sale.
• Call reporting—Give salespeople all the information they need to make every sales call as e�ective as possible.
Account Management Module
Track your relationships contractors, o�cials, engineering firms, and vendors, so you can identify the right people and influencers to work with on every project.
• Contact management—Get your contacts all in one place so you can find the right people and contractors to maximizeyour chance of winning on each project.
• Relationship management—Track the strength and history of each relationship so you know who to connect with oneach project.
• Case management—Streamline case resolution and make sure delivery and installation issues are handled smoothly.
• Order management—Track orders, delivery, returns, and warranties so you can provide superior fulfillment and customerservice.
hitachi-solutions.comNorth American Sales: +1 [email protected]