event planner or meeting and event planner or meeting and event

8/6/2019 Event Planner or Meeting and Event Planner or Meeting and Event

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JAYNE SMITH-DUBAYAtlanta * GA * (404) 406-2769 * [email protected]/in/jaynesmithdubay

Available to relocate without company assistance.

EXECUTIVE SUMMARY

Dynamic operations management professional in meeting and events with successfulcareer leading positions in an organization through growth, strategic planning,reorganization and global market expansion. Superiorskills in defining departmental operating processes,developing strategy, strengthened productivity teams and executing exceptional customer care and event cost/benefit assessment skills. Exceptional in planning,negotiating and executing conferences, meetings, trade shows and incentives while providing strategic event and branding marketing solutions.Broad business management and experience in:

Customer Service; Communication; Customer and Consumer Programs;Performance Management; Loyalty Marketing;Client and Vendor ManagementEvent Planning and Coordination; Registration Platforms; Strategic PlanningBudget Management; Project Management; Sales and Product Management

PROFESSIONAL EXPERIENCEUSMotivation * Atlanta, GA 1999 - 2009

Manager, Travel Operations (March 2008 - October 2009)Managed and inspired a staff of 10 to produce near perfect data and customer service to the event planners, clients and participants. Managed the departmentaldevelopment of the registration module for event attendance and reporting. Coordinated with group air department on client profiles for airline contracts and flight connection strategies. Responsible for department overall direction, training, coordination and evaluation.

* Managed Account Coordinators with development and management of databases forclient events.

* Managed all event time lines for execution of successful launch of registration platforms.* Assigned all meeting and events to account coordination team based on experience and type of event.

Accomplishments: Implemented a new version of the travel registration platform(known as TR2) that allowed 24/7 reporting. Coordinated thought-leader team ondeveloping standardized reporting for events on registration platform. Implemented Smart-reg for large trade shows that required tier registration and sponsor pricing structures. Reduced department supplies budget by implementing ordering by project versus inventory. Saved the company $36,000 per year in expenses.

Director, Billing Services (February 2004 - March 2008)

Established the processes and resources needed to implement the expansion of theincentive product offering. Directed and trained Billing Specialists (meeting &incentive travel) and Billing Analysts (on-line awards platform) in the event and program reconciliations. Manage, direct, implement and enforce all aspects of associate management in department.

* Reviewed and ensured all event and program charges are reconciled accurately,advise of reconciliation status, resolve vendor discrepancies and analyze and report anticipated profit margins against actual profits obtainedper event.


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* Managed the departmental budget of $350,000 per year and expenses to meet financial objectives.* Served on strategic planning committee that created and developed a new product for 2009.

Accomplishments: Set the standard of reconciling travel events within a 45 dayperiod. Configured and implemented a work flow process to ensure that all online awards clients were billed monthly or bimonthly increasing cash flow to $81,000 per month. Administered the implementation and conversion of the Amazon onlineawards platform catalog to clients programs.

Manager / Program Manager, Meeting Services (February 2000 - February 2004)Created and implemented processes and procedures that created systematic and efficient work flows. Developed, managed and executed events to ensure the company's and client's criteria were obtained. Directed 17 personnelto implement the operating processes and work flows devised to meet management expectations while being Program Manager to largest client. Supported the sales team in client presentations to obtain over 300 events per year.

* Sourced and contracted hospitality suppliers for up to 350 events per year initiating cost saving measures to the client.* Produced and executed product launches, national sales meetings, executive conferences, trade shows, and incentive trips with client budgets of up to $5.7 million.

* Implemented performance standards based on delineation of the duties and responsibilities - Program Managers and Account Coordinators.

Accomplishments: Created a profitable deliverable in meetings rather than being one dimensional with incentive travel. Increased the company sales revenue byapproximately $18 million and profit by $3 million. Increasedproductivity by successfully changing employee compensation program to include both customer and employee satisfaction ratings. Used and trained effective customer service skills to improve client satisfaction.

Program Manager (February 1999 - February 2000)Responsible of all operational aspects required to execute events to include compilation of written documents needed to inform all departments. Coordinated all

aspects of collateral material for each program to include;logo development, promotional teasers, material text for agendas, handbook and layout, proofreading and editing of all documents. Managed overall profitabilityof events through successful purchasing and negotiating skills.

* Initiated and managed event creation, budget development, client negotiations,event implementation and operation.* Highly established at sleeping room management, menu creation/food costs, theme parties, excursion planning and execution, meeting room setups, audio visual and show layout.* Managed events/conferences for groups ranging from 10 people to 3,000 people.

Accomplishments: Very task and analytical oriented which allowed me to combine

two roles into one. One role was planner and the other as program manager whichreduced the company overhead by approximately $50,000 peryear. Developed and organized a department that grew the companies business intoa major deliverable and increased profit by $3 million.

Planner (October 1998 - February 1999)Successful in the research and creation of specific tailored events for presentation to potential and repeat clients. Responsible for client relationship management, vendor partnership, budget management, corporate compliance, and contracting on a global basis. Converted from contractor to employee.


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* Sourced hotel and meeting space in 50+ different cities simultaneously according to event requirements.* Negotiated and contracted sleeping room rates, food and beverage, space rental, audio visual and concessions.* 99% accuracy in budgeting and final billing.

Accomplishments: Sourced and contracted 24 venues in 10 weeks and started the registration process on the first three events. Presented process flow to majorpharmaceutical company and was rewarded the business withtwo clinical divisions.

Corporate Travel Director * Kansas City, MO *Atlanta, GA 1993 - 1999

Travel DirectorCoordinated and directed: All transportation, equipment, drivers and porters; daily room reconciliation; bell-staff for luggage and amenity delivery; audio visual, speaker support and distribution of materials and or awards; food and beverage functions set-up, decor, and guarantees. Reconciled billing with suppliers'accounting department daily.

Accomplishments: Negotiated and reduced charges for no-shows when hotel was able to resell the room based on occupancy reports. Reduced the amount of transportation vehicles based on arrival and departure patterns.

EDUCATION / SKILLS/ AFFILIATIONSUniversity of Missouri-Columbia * Accounting * Business Administration

Microsoft Office Suite proficientOracle 11i, Peachtree SoftwareMeeting Professionals International (MPI)Meeting Professionals International, Georgia Chapter (GaMPI)Society of Incentive Travel ExecutivesNational Business Travel Association (NBTA)Strategic Meetings Management Programs (SMMP)Financial & Insurance Conference Planners (FICP)Hotel Contracting and Negotiations * Intelligence and Strategies

event planner or meeting and event planner or meeting and event

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