CFDLS © 2013

Central Florida Diversity

Learning Series 2013

Evaluation Summary ofSession 6 on November 5th

Language Competency

Presenter: Leslie Aguilar

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EVALUATION DETAILS

A total of 17 evaluations were turned in, 10 of which were filled out by managers and 7 of which were filled out by individual contributors or employees. A total of 25 people attended the session.

The first 4 questions asked participants to rate their knowledge before and after the session, on a scale from 1-5.

Questions 5-8 were open-ended with room to write in responses.

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1. I am culturally competent in all aspects of language and language-related issues.

Based on 10 manager responses and 7 individual responses.

Managers’ total improvement: 24% IC’s total improvement: 29%

1 2 3 4 50

1

2

3

4

5

Managers

Pre

Post

1 2 3 4 50

1

2

3

Individual Contrib-utors

Pre

Post

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2. I understand the impact of language differences in the workplace.

Based on 10 manager responses and 7 individual responses.

Managers’ total improvement: 8% IC’s total improvement: 4%

1 2 3 4 5012345678

Managers

Pre

Post

1 2 3 4 50

2

4

6

Individual Contrib-utorsPre

Post

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Based on 10 manager responses and 7 individual responses.

Managers’ total improvement: 6% IC’s total improvement: 17%

3. I know what the issues and opportunities are related to multiple languages in the workplace.

1 2 3 4 5012345678

Managers

Pre

Post

1 2 3 4 50123456

Individual Contrib-utors

Pre

Post

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Based on 10 manager responses and 7 individual responses.

Managers’ total improvement: 15% IC’s total improvement: 29%

4. I can use the right tools, techniques and practices that enhance language competency.

1 2 3 4 50

1

2

3

4

5

6

Managers

Pre

Post

1 2 3 4 50

1

2

3

4

5

Individual Contrib-utors

Pre

Post

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Average Rating per Question(Managers and Individuals

Combined)

Question 1 Question 2 Question 3 Question 40.0

1.0

2.0

3.0

4.0

5.0

2.9

4.2

3.73.4

3.6

4.44.1 4.1

Managers and Individuals Combined

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Total Percentage Improvement per Question

(Managers and Individuals Combined)

Question 1 Question 2 Question 3 Question 40%

5%

10%

15%

20%

25%

30%

26%

6%10%

20%

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OPEN-ENDED ANSWERS5. What was your most significant

learning today?

Managers:

• Need to add cultural competency to planning• Loved the best practices list• Tools and resources• How complicated and integrated this topic is• Tools and awareness of the impact language competency has on the

success of an organization• The time to focus on this topic is now!

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OPEN-ENDED ANSWERS5. What was your most significant

learning today?

Individual Contributors:

• The statistics and demographic information• The whole session was very helpful, but especially the dialogue and

best practices• Case studies and statistics• How much more work we have ahead of us!• More understanding of the impact of language

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OPEN-ENDED ANSWERS6. How will you use one or more of the tools

presented/ practiced today?

Managers:

• Info on future presentations for long access for staff• Using best practices to enhance current efforts• Incorporate the learning in our organization• The strategy and best practice tools will be very helpful• Will assess our organization and use best practices checklist

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OPEN-ENDED ANSWERS6. How will you use one or more of the tools

presented/ practiced today?

Individual Contributors:

• I will use it to help with communicating to hospital employees• Share with others on the HR team• Roadmap and strategic planning• Responsibility to develop skills and importance of getting our children

ready• Continue to build my knowledge and share with others

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OPEN-ENDED ANSWERS7. How might you integrate what you learned about Language

Competency into your organization?

Managers:

• Implement best practice tools to departments• Share with others• Tools to improve collaboration• Use the tools to make the conversation have more structure and depth• Roadmap tool/checklist

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OPEN-ENDED ANSWERS7. How might you integrate what you learned about Language

Competency into your organization?

Individual Contributors:

• When writing communications to integral employees• Connect with people in organization that have language translation

responsibility

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OPEN-ENDED ANSWERS8. Other comments: (usefulness of handouts,

quality of the presenters, facilitators, food, facilities, access, insights):

Managers:

• The checklists• Great presentation, group work and activities• Leslie is always so awesome!! Thank you!• Would love more real life examples• Excellent presentation and resources!• Always superb! Would like a master level class. • Thanks as always to Rogue and Bill

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OPEN-ENDED ANSWERS8. Other comments: (usefulness of handouts,

quality of the presenters, facilitators, food, facilities, access, insights):

Individual Contributors:

• It was great!