eu-ipa13/cs-02 · open up around 100 m2 whitespace for a data center. this is an existing site; so...

European Union / Instrument for Pre-Accession (IPA) Energy Sector

Technical Assistance Project

o

EU-IPA13/CS-02.b

Consulting Services for BOTAŞ SCADA System Assessment and Design

Final Report -

v2.0

August 2017

This project is co-financed by the European Union and the Republic of Turkey

t

This project is co-financed by the European Union and the Republic of Turkey

Turkey

Consulting Services for BOTAŞ SCADA System Assessment and Design

European Union / Instrument For Pre-Accession Assistance (IPA) Energy Sector Technical Assistance Project: EU-IPA13/CS-02.b

Final Report -

v2.0

August 2017

Team Composition:

Orhan Çıtanak Hakan Irgıt

Frank Jacobs Sinan Doğusoy

Kaan Kara

3

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Version Version Date Comments

Version 1.0 03.08.2017

Version 2.0 23.08.2017 Updated version based on comments received from MENR on

09.08.2017 and World Bank on 18.08.2017.

4

Table of Contents

LIST OF FIGURES _________________________________________________________________ 4

LIST OF TABLES __________________________________________________________________ 4

1. BACKGROUND AND SCOPE OF WORK ___________________________________________ 5

2. DELIVERABLES _______________________________________________________________ 7

2.1. NEEDS ASSESSMENT REPORT ______________________________________________________ 7

2.2. SCADA SYSTEM DESIGN REPORT ___________________________________________________ 9

2.3. TECHNICAL SPECIFICATIONS AND MARKET RESEARCH REPORT _____________________________12

3. CONCLUSION ________________________________________________________________14

4. RECOMMENDATIONS _________________________________________________________16

4.1. A COMPREHENSIVE APPROACH TOWARDS GAS TSO SYSTEM SETUP AND IMPLEMENTATION ________16

4.2. NEED FOR OPERATIONAL EXCELLENCE AT BOTAŞ ______________________________________17

List of Figures

Figure 1 Deliverables Completed According to Terms of Reference (ToR) ________________________ 6 Figure 2 Project Timeline and Deliverables Submission Dates _________________________________ 6 Figure 3 Meetings/Workshops Staged/Attended by the Consultant for Needs Assessment Analysis ____ 7 Figure 4 Summary Table for Needs Assessment ____________________________________________ 9 Figure 5 Different Domains inside the SCADA _____________________________________________ 11 Figure 6 Accenture Approach Towards Gas TSO System Setup and Implementation ______________ 16 Figure 7 Wholistic Approach for BOTAŞ to Reach Its Goals __________________________________ 17 Figure 8 Illustrative Invoicing Process Overview ____________________________________________ 18

List of Tables Table 1 All Components and Quantities for Data Center, Video Conferencing Tool, Geographic Information System (“GIS”) Tool and Demand Forecasting Tool .................................................................................. 15

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1. BACKGROUND AND SCOPE OF WORK

Accenture (“Consultant”) has been selected for “Consulting Services for BOTAŞ SCADA System

Assessment and Design” (“Project”) project of the Ministry of Energy and Natural Resources (“MENR”),

Republic of Turkey. The Project has started on 14 November 2016 which is the date of contract sign, and

will be completed with this Final Report submitted on 23 August 2017.

The following results were expected through the realization of this study:

Determination of the role and importance of SCADA systems in TSO operations and market

operations of BOTAŞ,

Determination of the main gaps and missing functions, systems/equipment for an effective Gas

transmission SCADA and data communication system, taking into account the main responsibilities

and functions of a gas TSO,

Design of SCADA and data communication system for an efficient and reliable operation of gas

transmission system,

Preparation of the needs assessment and terms of references for the related software and

hardware systems for effective implementation of the SCADA system and for the gas management

tools and equipment;

Design of the gas management software tools interfacing SCADA systems (taking into

consideration of mathematical modeling programs for the SCADA systems) and

Receiving proposals for the organization structure for an efficient operation of the SCADA system

and control center(s) to be established.

The Consultant executed the Project under 3 main tasks:

Task 1 - Needs Assessment

Task 2 - Design of a SCADA and Gas Management System of BOTAŞ

Task 3 - Technical Specifications and Market Research - Procurement Documents

MENR policies and objectives were taken into consideration when completing all tasks. Tasks and

completed deliverables are presented below according to Terms of Reference:

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Figure 1 Deliverables Completed According to Terms of Reference (ToR)

Source: Team Analysis

The project timeline and deliverable submission dates for the above mentioned deliverables are provided

below figure:

Figure 2 Project Timeline and Deliverables Submission Dates


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2. DELIVERABLES

2.1. Needs Assessment Report

The aim of the needs assessment is to provide a gap analysis on the items which have been explicitly

stated in the ToR document:

Data Center,

Video Conference System,

Network Simulation Software with its Geographic Information System (“GIS”) Integration,

Demand Forecasting Software,

(Substitute) Remote Thermal Units (“RTUs”).

Accenture has provided the needs assessment analysis to enhance the Supervisory Control and Data

Acquisition (“SCADA”) system that was installed as part of the “SCADA Renewal and Backup Project” for

BOTAŞ Transmission System Operator.

The Consultant has staged or attended the following meetings / workshops while conducting the needs

assessment. The Consultant has faced with vendors / suppliers while doing so; without loss of neutrality as

required by the contract:

Figure 3 Meetings/Workshops Staged/Attended by the Consultant for Needs Assessment Analysis


While conducting these workshops, although not within the scope of the ToR, Consultant made the effort

to include other needs in the Needs Assessment Report as raised by the workshop participants; especially

around the network infrastructure connecting within BOTAŞ Yapracık Facilities and across other regional

branches.

Following points can be summarized as assessment of each item that the Consultant assessed for BOTAŞ

after series of meetings / workshops:

Data Center: As the result of site analysis, it has been concluded that no clear data center strategy

exists and data center design parameters have not been taken into consideration for the new

buildings under construction. There were overall willingness to consolidate data centers, which

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would result in migration and optimization, hence decreasing whitespace requirements. Consultant

proposed three approaches:

o After the completion of the Gas Control Management Building, some of the offices from

the Yapracık Central Building and the additional side building will be moved, which would

open up around 100 m2 whitespace for a data center. This is an existing site; so the

timeline can be planned accordingly to prove to be the fastest solution.

o In case a redesign is possible for the new Ankara Branch Building, more whitespace and

two IT Rooms can be added to have a total whitespace of approximately 100 m2. The

system room can be used as an operations center.

o BOTAŞ might also choose to request vendors to provide their offers for a modular data

center, and the vendors shall conduct a site analysis.

Although building Data Center to the new Ankara Branch Building Decision has been made during

the needs assessment, BOTAŞ has changed their decision during Task 3 Technical Specification

and Market Research phase. The last decision was a Container Data Center and the specifications

updated accordingly in the Task 3 Technical Specification and Market Research Report.

Videoconferencing Tool: An end-to-end Unified Communication System shall be designed for

BOTAŞ to satisfy the enterprise users. However, keeping urgent BOTAŞ requirements in mind,

single room-based videoconferencing tool, which would generate/receive up to ten calls at a time

shall be procured, along with a sufficient WAN and LAN design to satisfy quality of service.

Network Simulation: A real-time simulation software is being implemented within the scope of the

SCADA Renewal project, and BOTAŞ has the preference to make use of the full functionality of

this simulation tool after implementation and training sessions are complete.

GIS: Since GIS is connected to other core applications within the IT landscape and with SCADA,

OMS and simulation software in the control room and provides “single-point-of-truth” for all asset

data, a GIS tool shall be procured to cover the abovementioned functionalities in the respective

section, and integrated with SCADA modules to maximize the benefits.

Demand Forecasting: A new gas demand forecasting tool shall be procured. Short-term

forecasting shall be closely integrated with SCADA and cover up to 6 months, and shall support

nominations, renominations and allocations; whereas long-term demand forecasting is a capability

for asset management, and the output of long-term demand forecasting will feed the investment

plan (network planning), where the short-term will feed daily operations. Naturally, both short- and

long-term forecasting can be covered by a single tool, as long as necessary functionalities exist.

Substitute RTUs: There is no benchmark for the number of substitute RTUs and spare parts for

the related instrumentation; based on requirements necessitated by outages and size of the

network and the country, substitute RTUs shall be kept, since lead times for RTUs and the

instrumentation could be long. Instead, as voiced over by BOTAŞ, substituting RTUs with server

PCs will allow measurement and data security, and can make up to 300 RTUs available.

Network: Current network architecture design, covering BOTAŞ Headquarters, control centers,

regional branch offices, telecommunication transmission systems and pipeline stations shall be

analyzed and redesigned where required. A consolidation of the IT and network architecture is

necessary to accommodate data, voice and video in a more efficient and reliable way. An integrated

network management system platform shall be in place for this purpose. New technology choices

shall be assessed for the primary and secondary transmission.

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The outcome of the Needs Assessment is summarized in the table below:

Figure 4 Summary Table for Needs Assessment


BOTAŞ has opted for not keeping substitute RTUs and instead, substituting RTUs in RMS stations with

server personal computers. BOTAŞ has prepared the Technical Specifications for these revisions and will

submit them to be considered in the upcoming tender necessitated by BOTAŞ needs.

BOTAŞ has opted for a different Data Center options instead of what was decided as per the figure above.

The new decision reflects a Container Data Center.

2.2. SCADA System Design Report

Accenture has provided the Supervisory Control and Data Acquisition (“SCADA”) Design Report to discuss

and present a way forward for the future design of the recently implemented SCADA system under the

“SCADA Renewal and Backup Project” for BOTAŞ Transmission System Operator (“TSO”).

Consultant made the effort not only to make suggestions for the current design, that is to define the

integrations across various modules of the SCADA, but also to make inquiries for future development; even

for functions that are currently not in use at BOTAŞ TSO, but may be required in near future. This concept

includes topics such as Energy Management Systems, Analytics and Cloud-enabled applications. Again,

this is not to be understood as criticism of the current SCADA design; as with the current state of the gas

market, such applications may be redundant, yet they may become useful soon enough.

Special consideration was given to the following modules, among others, and their integrations with other

modules, for which the Consultant has provided a needs analysis, within the scope of this or other projects:

Simulation,

Geographic Information System (“GIS”),

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Demand Forecasting Software, and

Electronic Bulletin Board (“EBB”).

While doing so, Consultant has taken into account the current SCADA implementation by Siemens and

made suggestions not to contradict the current design for BOTAŞ.

To ensure full benefits of the SCADA functionalities, a holistic approach to SCADA design is required;

harmonizing, hence integrating all modules in and out of the control room to work coherently:

Source: Accenture Analysis

The BOTAŞ-select vendor, Siemens, has been conducting the “SCADA Renewal and Backup Project” for

over a year; the project is expected to be completed within 2017, with maintenance and supervision period

to follow.

Overview of Siemens products for the gas control room are given below:

Source: Accenture Analysis, Team Analysis

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Per above design, starting from the bottom of the picture to the top:

Communication with Remote Terminal Units (“RTU”) and substations happens over communication

protocols such as ICCP and IFS. As discussed in the Task 1 – Needs Assessment Report,

communication with the field domain will rather flow over MDLC and DNP 3 protocols in the BOTAŞ

case,

SCADA with its User Interface (“UI”) and the field domain are protected within the gas control room

over the “Spectrum Power High Speed Bus”; i.e. communication and data flow with the rest of the

gas control room happens over this integration bus,

Historian, Document Management, Outage Management, Contract Management, Simulation

Software and in-built Demand Forecasting Software (in case any; and BOTAŞ will have one for

very short-term demand forecasting) are the other tools inside the product,

The second layer of the Service Bus called the “Enterprise Service Bus” allows integration to other

tools outside the control room, such as GIS, Demand Forecasting and ERP. Communication is

secured over the two integration buses between the SCADA and outer domains,

Further analytical platforms over Cloud such as energy management, social media, etc. can be

leveraged but are currently out of consideration for BOTAŞ,

Current BOTAŞ SCADA landscape follows a fully integrated approach towards the gas control

room design.

A deep-dive into each domain inside the SCADA is provided below:

Figure 5 Different Domains inside the SCADA

Source: Accenture Analysis, Team Analysis

Starting from the field domain, where data flows to SCADA from industrial customers, power plants, city

gates etc. via RTUs and instrumentation (e.g. gas chromotographs) over communication protocols, the

basic functionalities of SCADA allow historical data keeping via Historian, Document Management. Outage

Management tracks outages and triggers alarms accordingly, while employing predictive outage

management for asset management. Simulation is used for current state calculations and future state

estimations, whereas SCADA in-built demand forecasting conducts up to 2-week-ahead forecasts. As

discussed in the Task 1 – Needs Analysis Report, this functionality can be substituted by the Simulation

tool and/or by a more advanced Demand Forecasting tools outside the control room.

Integrations for the SCADA modules inside and outside the control room are discussed in the next section.

When there is a reference to the SCADA system, all basic functionalities of SCADA (Historian, UI, EMS)

should be taken into regard. Key SCADA and Module Integrations are:

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GIS and Enterprise Asset Management to provide control over all assets, for the full life cycle

(design, construction, commissioning, operation, maintenance, decommissioning and renewal) of

the assets defined on GIS and in the Enterprise Asset Management,

GIS and Outage Management to visualize static data; hence outages can be detected over the

asset data and outages can be removed swiftly, which would result in improved Key Performance

Indicators,

GIS and Workforce Management, Mobile to send crews rapidly to the incident site,

GIS and Document Management to locate any construction work, as-builts, operation manuals and

other technical documentation,

Simulation and Outage Management to help dispatchers act in critical situations and monitor

network behavior in such situations,

Simulation and Contract Management to take existing long-term contracts into consideration,

Simulation and EAM to devise theoretical scenarios for strategic planning,

Short-term Demand Forecasting and EBB to track nominations entered by the market participants

on a near real-time basis to update their forecasts, arrange line pack calculations and perform

operational management of contractual obligations,

Long-term Demand Forecasting and EAM to provide forecasts up to 15 years and coordinate output

of GIS, EAM and Demand Forecasting to prioritize asset risks are and needs into an optimized

investment plan.

2.3. Technical Specifications and Market Research Report

Accenture has provided the Task 3 Technical Specifications and Market Research Report to help Ministry

of Energy and Natural Resources (“MENR”) and BOTAŞ to decide on the specifications and budgetary

figures required for the necessary items to be procured in line with the scope of the “Improvement of Gas

Network Infrastructures” project as part of the EU 2015 IPA programming period.

Below technical specifications and accompanying market researches are provided for the following four

products / modules:

Data Center,

Video Conferencing Tool,

Geographic Information System (“GIS”) Tool, and

Demand Forecasting Tool

in line with the results of the Task 1 – Needs Assessment Report given in the above figure 4.

BOTAŞ has opted for a different Data Center options instead of what was decided as per the figure 4. The

new decision reflects a Container Data Center and the specifications have been updated accordingly.

Regarding Substitute RTUs, BOTAŞ has opted for not keeping substitute RTUs and instead, substituting

RTUs in RMS stations with server personal computers. BOTAŞ has prepared the Technical Specifications

for these revisions and will submit them to be considered in the upcoming tender necessitated by BOTAŞ

needs. Needless to say, it is entirely MENR’s, BOTAŞ’ or other stakeholders’ decision to procure or not to

procure the products / modules, along with their specifications mentioned in the Task 3 Technical

Specifications and Market Research Report.

Technical specifications and market researches has prepared as part of this Task 3 Technical

Specifications and Market Research Report refer to the Task 1 – Needs Assessment Report, where BOTAŞ

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made certain decisions to guide the Consultant in preparation of these specifications. BOTAŞ’ and vendors’

comments have been taken into consideration; yet not always reflected due to the Consultant’s advisory

role. Accenture preserved its vendor-agnostic position when preparing the technical specifications; and will

update Task 3 Technical Specifications and Market Research Report accordingly in case there are any

deviations from its position. Accenture never favors or points to a supplier / vendor and will not participate

in any tender resulting from the Task 3 Technical Specifications and Market Research Report technical

specifications.

Regardless of the detailed work provided regarding the technical specifications, winning and/or bidding

vendors always require to do their own design when bidding/delivering the required work; since product,

brand, model specifications alter from vendor to vendor. Hence, technical specifications may change as a

result of vendors’ own design works. Accenture claims no responsibility for such changes resulting from

vendor works.

As a result, Consultant has prepared following items technical specifications and market researches where

BOTAŞ made certain decisions to guide Consultant:

Data Center: BOTAŞ has made a decision to have a Container Data Center. Consultant has

prepared the technical specifications according to this decision.

Video Conferencing Tool: BOTAŞ expressed its interest to procure a video conferencing tool to

address its needs both at BOTAŞ Headquarters and Yapracık District Management. Consultant

has prepared the technical specifications according to this decision.

Geographic Information System (“GIS”) Tool: Task 1 – Needs Assessment Report concluded

that BOTAŞ needs to replace its GIS tool by a more proven and functional GIS. Consultant has

prepared the technical specifications according to this decision.

Demand Forecasting Tool: Task 1 – Needs Assessment Report concluded that BOTAŞ needs to

replace its demand forecasting tool with a tool offering more functionality than the current, very

short-term demand forecasting tool. Consultant has prepared the technical specifications according

to this decision.

All components and quantities for four products / modules (Data Center, Video Conferencing Tool,

Geographic Information System (“GIS”) Tool and Demand Forecasting Tool) are consolidated in below

table:

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3. CONCLUSION

As it is stated in the Introduction, the expected outcomes of the project were:

Determination of the role and importance of SCADA systems in TSO operations and market

operations of BOTAŞ,

Determination of the main gaps and missing functions, systems/equipment for an effective Gas

transmission SCADA and data communication system, taking into account the main responsibilities

and functions of a gas TSO,

Design of SCADA and data communication system for an efficient and reliable operation of gas

transmission system,

Preparation of the needs assessment and terms of references for the related software and

hardware systems for effective implementation of the SCADA system and for the gas management

tools and equipment;

Design of the gas management software tools interfacing SCADA systems (taking into

consideration of mathematical modeling programs for the SCADA systems) and

Receiving proposals for the organization structure for an efficient operation of the SCADA system

and control center(s) to be established.

The Consultant has met all expected outcomes of the project by conducting needs assessments,

developing SCADA and Control Room design and providing procurement documents. During the Inception

Phase, the Consultant has provided the role and importance of Gas Control Room for BOTAŞ by

considering global benchmark, Accenture Point of View and Turkish Energy Sector needs.

Recommendations regarding efficient TSO operations and markets operations of TSO has been provided

for BOTAŞ such as operational excellence, gas demand forecasting etc.

The Consultant has conducted need assessment to determine main gaps, missing functions, systems and

equipment for an effective Gas transmission SCADA and data communication system. As a result of series

meetings, following components have been assessed:

Data Center,

Video Conference System,

Network Simulation Software with its Geographic Information System (“GIS”) Integration,

Demand Forecasting Software,

(Substitute) Remote Thermal Units (“RTUs”).

Accenture has provided the SCADA Design and data communication system to discuss and present a way

forward for the future design of the recently implemented SCADA system. Consultant made the effort not

only to make suggestions for the current design, that is to define the integrations across various modules

of the SCADA, but also to make inquiries for future development; even for functions that are currently not

in use at BOTAŞ TSO, but may be required in near future for an efficient and reliable operation of gas

transmission system. After need assessment and design phases, for an efficient operation of the SCADA

system and control center, following components are determined to be procured in line with the scope of

the “Improvement of Gas Network Infrastructures:

Data Center,

Video Conferencing Tool,

Geographic Information System (“GIS”) Tool, and

Demand Forecasting Tool

15

Lastly, Accenture has provided technical specifications and market researches to help MENR and BOTAŞ

to decide on the specifications and budgetary figures required for the necessary items. All components and

quantities for four products / modules (Data Center, Video Conferencing Tool, Geographic Information

System (“GIS”) Tool and Demand Forecasting Tool) to be procured in line with the scope of the

“Improvement of Gas Network Infrastructures” project are consolidated in below table 1. All technical

specifications and market researches are provided in Task 3 Technical Specifications and Market Research

Report. In addition, zip file, which includes model brochures and price sources of two vendors for each

below component, has been shared with MENR and BOTAŞ.

Table 1 All Components and Quantities for Data Center, Video Conferencing Tool, Geographic

Information System (“GIS”) Tool and Demand Forecasting Tool

Item Number Description of the Item Original Quantity

1. Cooling Unit DX 8

2. Container Data Center 1

3. IP Power Distribution Unit 22

4. Data Center Infrastructure Management 1

5. UPS (Uninterruptible Power Supply) 2

6. Cabling (Copper) 1

7. Rack Servers 10

8. Block Type Disk Storage System 1

9. SAN Switch 2

10. Backup Software 1

11. Network Access Control Software 1

12. Security Information Event Management (SIEM) Software 2

13. Network System Management Software 1

14. Network Traffic Monitoring System 2

15. Video Conference Meeting Hall 24

15. Video Conference Meeting Room 1

16. Geographic Information System (GIS) Tool 1

17. Demand Forecasting Tool 1

Source: BOTAŞ, Team Analysis

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4. RECOMMENDATIONS

The consultant recommends to focus on following points for efficient TSO operations and markets

operations of TSO for BOTAŞ:

Corporate Strategy and Structure

Operating Model Definition

Organizational Alignment

Business Process Design

The recommended areas are detailed below in a perspective of Accenture Point of View:

4.1. A Comprehensive Approach Towards Gas TSO System

Setup and Implementation

Accenture approach towards Gas TSO system setup covers a wide range of domains from regulatory

adaptation to final implementation. Accenture approach and the current scope of the project is depicted in

the below figure:

Figure 6 Accenture Approach Towards Gas TSO System Setup and Implementation


Hence the Gas TSO system setup and implementation according to Accenture is an overarching strategy,

taking network code and tariff development into account, namely market dynamics and revenue streams.

This is required by the fact that having sufficient natural gas system infrastructure capacity is a critical

success factor for the operation of a liberalized market, and for that, a long-term network planning shall be

executed and overseen, accompanied by optimal tariff setting and revenue requirement corrections.

Regulatory adaptation is followed by laying out the organizational structure, identifying interfaces between

departments and process design. Process design shall precede system architecture assessment and

development in order to select the correct systems and modules, fulfilling TSO’s relevant requirements.

17

Accenture tackles process design in three domains: Gas Control Room Processes (gas quality control,

equipment operation, etc.), Energy Accounting Processes (nomination, allocation, etc.) and Financial

Accounting Processes (general ledger accounting, financial reporting, etc.). Process design provides direct

input to system requirement development with respect to functional requirements.

System design can then commence with an assessment of the As-Is, benchmarked with leading Gas TSOs

and the introduction of the To-Be with enhanced modules and applications. Interactions within the TSO as

well as with the outside stakeholders such as Shippers, Exchange, etc. shall be taken into account. Upon

approval of the design, functional and technical requirements are documented and the RfP is produced

with other special provisions.

Finally, RfP is issued by the authorities and vendor evaluation is conducted. The vendor selection proces

encapsulates activities such as pre-qualification, solution demos and scorecard evaluation, assessment of

overall implementation roadmap, plan and costing. System implementation is mostly strengthened with a

Project Management Office (“PMO”) approach, where PMO acts as “Owner’s Engineer” to report progress,

raise flags, control time plan and costs for successful, ToR-compliant implementation within the time and

budget proposed.

4.2. Need for Operational Excellence at BOTAŞ

Accenture foresees prerequisites to SCADA / System development and implementation, starting with

Operational Excellence, including Operating Model Definition, Organizational Alignment and Business

Process Design.

Although significant efforts have been made to improve BOTAŞ’ capabilities by acquiring data center,

demand forecasting, simulation tools and other similar applications and hardware, such capabilities would

not suffice for BOTAŞ to achieve its vision / mission. BOTAŞ could only achieve its goals with an wholistic

approach harmonizing its Strategy (Market & Regulatory Environment, Vision & Mission), Corporate

Strategy and Structure (Operating Model & Organizational Structure), Business Processes and Information

Technology and Systems, as depicted in the below picture:

Figure 7 Wholistic Approach for BOTAŞ to Reach Its Goals


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This approach suggests that IT applications and systems shall be configured according to the streamlined

business processes, which shall be designed in a transparent, efficient and reliable manner for market

participants and investors, supporting BOTAŞ’ overall strategy. These business processes shall include, at

a minimum, long-term demand and supply forecasting, tariff price development, capacity planning and

management, market-based balancing, as well as investments planning and financing.

In addition to the design and documentation of the processes:

organizational structure, as well as roles / responsibilities and accompanying performance criteria

shall be revised according to the designed processes,

SCADA, GIS, ERP and other accompanying modules / systems shall be procured, integrated,

tested and necessary trainings shall be provided for the streamlined processes to run over such

systems,

human resources capabilities shall be revisited to align capabilities with the processes and systems

via intensive training programs,

trainings or support shall be provided for domains such as investment planning, tariff pricing,

capacity and balancing transactions and demand forecasting.

Project team highly recommends BOTAŞ to undertake an Operational Excellence project to streamline its

processes and corresponding organizational alignment, also considering interactions with external

stakeholders such as Shippers and Exchange. This will also ease the process for BOTAŞ’ current

transformation efforts and has direct impact towards TSO energy accounting and financial processes, when

it comes to activities such as Imbalance Management and Invoicing, which are interrelated with SCADA

systems. An example is illustrated below:

Figure 8 Illustrative Invoicing Process Overview


Such processes identifying interfaces between departments and external stakeholders bring clarity of

responsibilities and transparency to the market, a prerequisite of establishing a well-functioning, liquid

natural gas trading hub. Also, process maps and responsible departments shall take an active part when a

system is procured and deployed to leverage the functionalities of the implemented solution, since they will

become the main beneficiaries of the systems once operational.

This publication has been produced with the assistance of the European Union.

The content of this publication is the sole responsibility of the consultant and can in

no way be taken to reflect the views of European Union or MENR.