TERESA ESTRADA-BRISEŇO2215 Bryan Street Sioux City, IA 51109 │W: 712-274-1500 │C: 712-444-0506 │ email to testradabriseno@gmail.com

OBJECTIVETo obtain a position in the field of business, accounting, or helpline that will utilize my solid experience and academic background, along with my interpersonal, organizational, and increasing bilingual communication skills; as well as, my professional code skills in management, customer service, teller, receptionist, and personal assistant.

CORE COMPETENCIESProblem Solving – Resolve requests Team Player – Enjoy sharing

knowledgein a methodical manner independently and encouraging development of

and with internal and external business others to achieve specific team goals. guidelines in order to find appropriate

solutions.

ACCOMPLISHMENTSCommunication – Bilingual Spanish/English speaker, able to translate and interpret in a professional area. Deal with internal and external customers at all levels via telephone and email, to ensure successful communication via active listening and probing questions.Systems knowledge - Prepare and analyze reporting data for management accurately and to timescales.

EXPERIENCE04/2015 current Customer Service Representative

I do provide superior customer service to customers by greeting customers, processing customer loan applications, answering customer inquiries regarding loan and product offerings, promote product offerings to customers, assist in the daily upkeep up of store premises and opening and closing of the store.

11/2014 to 06/2015 AmeriCorps Volunteer CoordinatorWork along with other partner families, in the process to reach their sweat equity hours to qualify for a safe place to live, that they can call home. Coordinate meetings, and different activities with the families and board members to achieve goals connected with the mission of Siouxland Habitat for Humanity.

09/2014 to 01/2015 Assistant Administrative-CollectorYes communities Siouxland Estates Customer service mainly activities such as cordially, promptly by using soft skills such as communication, interpretation for Spanish speaker residents, and organizational skills. One of my biggest goals in Siouxland Estates was to target collections average up to 99% by the 20th each month.

03/2014 to 07/2015 CashierWendy’s Restaurant Greeting customers, input orders, and supervises lobby area primarily. This is my recent part time job (18-30 hours a week).

01/2013 to 07/2014 Front Desk- Siouxland States (subcontractor)Aventure Staffing- Sioux City, IAOn call job. - For certain periods at different companies of Siouxland.

08/2012 to 11/2012 Teacher Assistant Siouxland Community Action- Sioux City, IA

This was a temporal position where I was supporting and assisting the classroom teacher with children between 2 to 5 years old. Teaching activities were such as; daily boundaries, early literacy, math, and others areas. As well as another clerical activities: reporting observations from these students to records of the center and to the parents or tutors in conferences.

08/2008 to 04/2010 Certified Nursing Assistant Regency Square Care Center – South Sioux City, NECared and closely observed the health of patients, helped in daily activities, such as personal hygiene, fed patients, and reported to the nurse on duty as to any change or decrease in the patients' health.

08/2007 to 05/2008 Bilingual Aide Center Golden Hills Community Action Head Start – South Sioux City, NEHelped the teacher with the learning center activities, translated, interpreted, cared for and supported the young students during the class.

12/1999 to 04/2004 Secretary- Receptionist Mobil Oil Company – México, Guadalajara, JALAnswered phone calls and emails, received visitors, orders, and requests, and updated paperwork such as inventories, payrolls, and ledgers.

01/1996 to 12/2000 ManagerGigante – México, Guadalajara JALSupervised and managed personnel staff, merchandised (inventories), hit targets and implemented strategies to improve sales, took care of customer service including handling queries, complaints, recruited, and trained new staff.

05/1990 to 11/1995 CashierCafetería Bernadette – México, Guadalajara, JALReceived payment by cash, check, credit cards, vouchers, or automatic debits. Established or identified prices of goods, services or admission, and tabulated bills using calculator or cash register.Posted charges against guests’ or patients’ accounts; merchandised and supervised two shifts of employees.

EDUCATION2017 Bachelor of Science to be confirm: Accounting

Wayne State College– South Sioux City, NE, U S2012 Certification Silver Level: National Career Readiness (updated on 7/16/2014)

Workforce – Sioux City, IA, U S2012 Diploma with honors: Basic Interpretation Spanish-English Course

Mercy – Sioux City, IA, U S2012 Associate of Arts: Accounting

Northeast Community College Center – South Sioux City, NE, U S

1995 High School Diploma: AdministrationUniversity of Guadalajara – Guadalajara, Jalisco, Mexico

References as request