esavvy marketing automation in microsoft dynamics crm

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www.eSavvy.com.au Marketing Automation with Microsoft Dynamics CRM & Click Dimensions

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Page 1: eSavvy Marketing Automation in Microsoft Dynamics CRM

www.eSavvy.com.au

Marketing Automation with Microsoft Dynamics CRM &

Click Dimensions

Page 2: eSavvy Marketing Automation in Microsoft Dynamics CRM

Marketing Automation with Microsoft Dynamics CRM

Page 3: eSavvy Marketing Automation in Microsoft Dynamics CRM

Marketing Automation with Click Dimensions

Email Marketing Web Tracking Lead Scoring Nurture Marketing SMS Messaging Campaign Tracking

Form Capture Surveys Landing Pages Social Discovery Integrations (GoToWebinar)

Training & Support

Page 4: eSavvy Marketing Automation in Microsoft Dynamics CRM

Email Marketing

Page 5: eSavvy Marketing Automation in Microsoft Dynamics CRM

Drag and DropSimpleDrag-And-DropAdvanced Image Editing

Block EditorSimpleWizard-drivenNo HTML involved

Freestyle EditorMediumVery flexibleOptional ability to edit HTML

Custom HTMLAdvanced100% control of HTML

4 Editors to Create Email

Page 6: eSavvy Marketing Automation in Microsoft Dynamics CRM

WorkflowSend from any CRM workflow process

SingleSend any template directly from a lead or contact record

BulkSend to any combination of leads, contacts, accounts and/or marketing lists

3 Ways to Send Email

Page 7: eSavvy Marketing Automation in Microsoft Dynamics CRM

Create Email

Page 8: eSavvy Marketing Automation in Microsoft Dynamics CRM

Create Marketing Campaign

Page 9: eSavvy Marketing Automation in Microsoft Dynamics CRM

Link Email To Marketing Campaign

TO TRACK RESULTS

Page 10: eSavvy Marketing Automation in Microsoft Dynamics CRM

Create Marketing List

TO SEGMENT YOUR TARGET AUDIENCE

Page 11: eSavvy Marketing Automation in Microsoft Dynamics CRM

NEW – Drag and Drop Editor

Page 12: eSavvy Marketing Automation in Microsoft Dynamics CRM

NEW – Drag and Drop Editor – Image Editor

Page 13: eSavvy Marketing Automation in Microsoft Dynamics CRM

Block editor

No HTML knowledge needed!

Page 14: eSavvy Marketing Automation in Microsoft Dynamics CRM

Block editor

Page 15: eSavvy Marketing Automation in Microsoft Dynamics CRM

Block editor - Result

Page 16: eSavvy Marketing Automation in Microsoft Dynamics CRM

Free Style Editor

Page 17: eSavvy Marketing Automation in Microsoft Dynamics CRM

Custom HTML Emails

Upload HTML or HTM Files

Sites with free HTMl email templates:

100+ free templates from Campaign Monitor

Free template examples from Mail Chimp

Free templated from Benchmark Email

FreeEmailTemplates.com

TIP!

Page 18: eSavvy Marketing Automation in Microsoft Dynamics CRM

137% increase in open rate from personal note approach

Marketing Sherpa Blog, November 27th, 2012

Page 19: eSavvy Marketing Automation in Microsoft Dynamics CRM

Personalised Emails

Page 20: eSavvy Marketing Automation in Microsoft Dynamics CRM

Social Sharing

Share

Share

Page 21: eSavvy Marketing Automation in Microsoft Dynamics CRM

Social Sharing Statistics

Page 22: eSavvy Marketing Automation in Microsoft Dynamics CRM

Dynamic Content Based on Your Audience

Page 23: eSavvy Marketing Automation in Microsoft Dynamics CRM

Email Statistics

Page 24: eSavvy Marketing Automation in Microsoft Dynamics CRM

Email Statistics – Open Rate, Click Rate

Page 25: eSavvy Marketing Automation in Microsoft Dynamics CRM

Email Statistics – Clicks Report

Page 26: eSavvy Marketing Automation in Microsoft Dynamics CRM

Email Statistics – Clicks Report

Page 27: eSavvy Marketing Automation in Microsoft Dynamics CRM

Emails sent as part of the campaign

Page 28: eSavvy Marketing Automation in Microsoft Dynamics CRM

Export files (CSV, PDF, etc),

Page 29: eSavvy Marketing Automation in Microsoft Dynamics CRM

Individuals’ Email Statistics

Page 30: eSavvy Marketing Automation in Microsoft Dynamics CRM

Score

Tip:

Increase a Lead or Contact’s Score via CRM Workflow

Page 31: eSavvy Marketing Automation in Microsoft Dynamics CRM

Email Statistics – Click Heat Map

Page 32: eSavvy Marketing Automation in Microsoft Dynamics CRM

CRM Dashboards – Overall Performance

Page 33: eSavvy Marketing Automation in Microsoft Dynamics CRM

Test Emails

Page 34: eSavvy Marketing Automation in Microsoft Dynamics CRM

Test In Your Inbox

Page 35: eSavvy Marketing Automation in Microsoft Dynamics CRM

Spam Assassin Report

Page 36: eSavvy Marketing Automation in Microsoft Dynamics CRM

Inbox Preview

Page 37: eSavvy Marketing Automation in Microsoft Dynamics CRM

A/B Split Test

Page 38: eSavvy Marketing Automation in Microsoft Dynamics CRM

Distribute Emails - Subscriptions

Page 39: eSavvy Marketing Automation in Microsoft Dynamics CRM

Add Recipients

- Marketing List/s

- Contact/s

- Account/s

Or combinations of all

Page 40: eSavvy Marketing Automation in Microsoft Dynamics CRM

Schedule When to Send Email

Send Now

VS.Send on a particular date and time

Page 41: eSavvy Marketing Automation in Microsoft Dynamics CRM

Trigger Auto Emails

Nurture Program

CRM Workflow

Page 42: eSavvy Marketing Automation in Microsoft Dynamics CRM

Manage Your Email Subscriptions

VS.

Generic Unsubscribe

Managed Subscriptions

Page 43: eSavvy Marketing Automation in Microsoft Dynamics CRM

Managed Subscriptions

A Subscription List can contain many Marketing Lists

Page 44: eSavvy Marketing Automation in Microsoft Dynamics CRM

Manage Bounced Emails

Page 45: eSavvy Marketing Automation in Microsoft Dynamics CRM

SMS / Text Messaging

Page 46: eSavvy Marketing Automation in Microsoft Dynamics CRM

Bulk SMS

Page 47: eSavvy Marketing Automation in Microsoft Dynamics CRM

Personalised SMS

Page 48: eSavvy Marketing Automation in Microsoft Dynamics CRM

SMS Statistics

Page 49: eSavvy Marketing Automation in Microsoft Dynamics CRM

Nurture Marketing

Page 50: eSavvy Marketing Automation in Microsoft Dynamics CRM

Nurture Program

Tip: Use CRM Workflows to create other

nurture conditions and rules

Page 51: eSavvy Marketing Automation in Microsoft Dynamics CRM
Page 52: eSavvy Marketing Automation in Microsoft Dynamics CRM

Website tracking and scoring

Page 53: eSavvy Marketing Automation in Microsoft Dynamics CRM

Anonymous Visitors

ClickDimensions tracks allwebsite visitors and their activity

Identified Visitors

Through email link clicks or form captures visitors identify themselves

ClickDimensions calls social discovery

ClickDimensions links past anonymous browsing

Can be new CRM lead or existing CRM lead or contact

Qualified Visitors

Through social discovery, form capture, web behavior, lead score, etc. qualified leads become obvious

Sales wins opportunities more quickly and efficiently

Marketing measures, refines and improves

Identified

Organizations

ClickDimensions discovers the organizations from which visitors are browsing

Maiking the Visitor Connection

Page 54: eSavvy Marketing Automation in Microsoft Dynamics CRM

Visits from search engines

Page 55: eSavvy Marketing Automation in Microsoft Dynamics CRM

Track Your Online Ads

Page 56: eSavvy Marketing Automation in Microsoft Dynamics CRM

Track Links to Files and External Websites

• Track all clicks from your site to a partner site

• You want to create a landing page where clicking on a PDF file is considered a conversion (instead of completing a web form)

• Track all clicks to links on your corporate overview PPT file or PDF data sheet

• Automatically trigger an email to be sent to someone who downloaded a certain file or files on your web site

• Track every time a visitor clicks on your link to a certain file; even if that file is not on your web site

make sure that the link is absolute – complete URL

Page 57: eSavvy Marketing Automation in Microsoft Dynamics CRM

Track clicks on links from Outlook emails

Page 58: eSavvy Marketing Automation in Microsoft Dynamics CRM

Individual Tracking Summary – Profile View

Page 59: eSavvy Marketing Automation in Microsoft Dynamics CRM

Web Content Landing Pages, Forms, Surveys

Page 60: eSavvy Marketing Automation in Microsoft Dynamics CRM

Landing pages

Page 61: eSavvy Marketing Automation in Microsoft Dynamics CRM

LP – Block Editor

Page 62: eSavvy Marketing Automation in Microsoft Dynamics CRM
Page 63: eSavvy Marketing Automation in Microsoft Dynamics CRM

Surveys

Page 64: eSavvy Marketing Automation in Microsoft Dynamics CRM

Drag and Drop designer for Surveys and Forms

Page 65: eSavvy Marketing Automation in Microsoft Dynamics CRM

Surveys with Skip Logic

Page 66: eSavvy Marketing Automation in Microsoft Dynamics CRM

After Survey Actions

CRM WORKFLOWS

Page 67: eSavvy Marketing Automation in Microsoft Dynamics CRM

Forms

Page 68: eSavvy Marketing Automation in Microsoft Dynamics CRM

Event Registration

Page 69: eSavvy Marketing Automation in Microsoft Dynamics CRM

After Registration Actions

Page 70: eSavvy Marketing Automation in Microsoft Dynamics CRM

www.eSavvy.com.au

eSavvy – Microsoft Dynamics CRM Gold Certified Partner

1300 799 723 [email protected] www.eSavvy.com.au

Contact Us If You Are Interested In Improving Your Marketing Activities