Upgrade your legacy PBX to next generation technologies and unlock your business potential.

Meet the future. Today.

MEDIAENTERPRISE

GATEWAY

What is Enterprise Media Gateway (eMG)?

Enterprise Media Gateway (eMG) delivers simple and reliable telephony with a rich feature set that empowers your business to save money, drive productivity and increase customer satisfaction. With a range of embedded features that help your business to optimise productivity by providing the flexibility to meet the needs of office, home or your mobile workforce, eMG is your communications solution.

eMG FunctionalityeMG adopts VoIP technologies running on an optimised hybrid switching platform (using IP technology (Internet Protocol) and/or TDM (Time Division Multiplexing which combines your analogue and digital channels) to interface with the outside world. It supports analogue exchange lines, ISDN exchange lines (Basic Rate and Primary Rate ISDN) and SIP (Session Initiated Protocol) sessions. For flexibility and ease of use, an array of user handsets are available, including Analogue, Digital and IP handsets, as well as 3rd party SIP handsets. Mobility is provided via DECT (Digital Enhanced Cordless Telephony i.e. cordless telephones) extensions, Wi-Fi handsets as well as a smartphone application that supports Android and iOS operating systems. The mobile application can be downloaded from the relevant app stores.

In addition, eMG is compatible with advanced communication applications such as the contact centre solution and IPCR (IP Call Recording) solutions. The ability to communicate seamlessly over IP networks delivers advantages over existing hybrid technologies providing access efficiency and productive applications in a simple and cost effective manner.

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As we venture into our digital future, companies are required to constantly enhance productivity and efficiency. At Telkom we are committed to offering you innovative business communication solutions that will optimise your return on investment.

As communications are key to any business, the heart of your company is your PBX. In today’s always-on, on-the-go world, your team is mobile, plus you need to control costs and keep up with new technology like Unified Communications. Don’t allow your business to be set back by legacy PBX systems. Move to next generation technology and choose the communication solution that suits the size and nature of your business and helps you meet your future. Today.

Move your legacy systems to our latest, technologically up-to-date, future-proof PBX and make sure that you are ready for the future, today.

How eMG Adds Value to Your Business

Cost effective and expandable VoIP technology:

• The eMG platform includes advanced VoIP technology supporting SIP trunking, Fixed Mobile Collaboration, remote connectivity and multi-site networking.• Utilise the latest network technologies to help your business operate efficiently and stay ahead of the latest technological trends.

Unified-Communications Ready:

To ensure you are geared for the future, eMG can handle Unified Communications functionality by simply adding UC licenses to provide your business with UC capability.

IP Enabled:

To take your communications to the next level the hybrid eMG communications solution is IP ready. It supports SIP trunks as an access medium, which makes Voice over IP communications a reality.

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eMG Business FeatureseMG is a feature-rich, hybrid on-premise PBX system offering an affordable, easy-to-use premised based communication solution for office bound staff as well as for staff that work remotely, mobile salesforce or staff that work from home (internet required):• Feature-rich PBX functionality such as call forwarding, Caller ID etc.• Integrated voicemail and auto attendant with voicemail to email • Voice conference rooms and multiparty calling• Wide range of handsets, including IP, digital or analogue executive devices to suit your business, as well as a smartphone application for mobile devices.• On-demand or specialist call recording (call recording can be either encrypted or non-encrypted).• Integration into the IPECS contact centre software solution.

eMG Business Benefits • Cost effective and expandable VoIP Technology. • Allows staff to work remotely.• Simplicity with advanced, user-friendly features. • Convenience with the ability to upgrade as your business grows. • Increased productivity with effective integration of voice and data, full fixed-mobile convergence and unified communications. • Value for money with flexible and affordable financing options with a 2-5 year term rental contract and an Outright Sale option. • Separate Maintenance contracts can be offered on the Outright Sales options.• Cost saving can be achieved by re-using previous Opticon range applications and handsets when migrating to eMG.• Various value added options to enhance your experience and cater to your needs.• Lightning Protect Units are also included as a standard feature.

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Networking: It is simple to network your main office and branches. You can network your branch offices with your main office by simply adding an additional license - thereby eliminating inter-branch call costs.

UCS Mobile Client:

The UCS (Unified Communications Solution) is an application that can be downloaded onto any Android or iOS smartphone. The mobile phone becomes an extension of the PBX and thus calls could be made from the mobile phone via the PBX using a normal exchange connection. The UCS application also provides presence as well as video conferencing via your smartphone. The UCS mobile client can be used in remote locations provided that there is mobile coverage. Users can connect via the Mobile UCS from any location where there is WiFi, 3/4G or LTE access to the internet, with the prerequisite on the PBX that a Public static IP or a Dynamic DNS on the ADSL, is available.

UCS Desktop Client: The UCS Desktop client is a simple desktop software tool to replace or complement your desk phone enabling the use of your PC as a normal phone. Our standard UCS features include Instant Messaging (IM), presence, one-on-one video conferencing and Outlook synchronisation. The Premium version includes the above as well as multi-party video conferencing, Outlook calendar synchronisation, white-boarding, as well as desktop and file sharing.

IPECS Attendant:

An operator console which includes an embedded soft phone for both hotel and office environments:• Allows you to operate without an external phone (calls can be answered and transferred via the desktop application).• Call recording, call statistics and call history.• For the hospitality sector, the IPECS attendant offers check-in and check-out, wake up call, room status and call allocation per room.• Multi-party conference call recording for up to 13 participants.

Call Recording Options:

• Call recording solutions to suit your specific business needs - whether calls need to be encrypted or not.• Call recording can be done via the trunk or extension side, or both. • Recorded Calls can be stored On-site/ off-site or in the cloud or a combination of the aforementioned.• Multi-party conference call recording for up to 13 participants.

Call Management:

The call management module (Teltrace) is a Value Added solution that allows your business to manage calling costs, while the Budget Control Manager (BCM) enables the management of extension budgets by restricting outgoing calls once the set limit has been reached.

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Full eMG FeatureseMG provides a variety of powerful telephony features, for effective business communications which include the following:

• Line Capacity: 28 Lines (Mix of VoIP, SIP, ISDN Basic Rate or Primary Rate lines as well as analogue lines)• PBX Capacity: Max 24 extensions, Wired (LAN) or Wireless, 1 Fax with auto fax detection• Choice of Handsets: cordless handsets, Wi-Fi Handset, Mobile (Android or iOS) devices, Digital Terminals and Telephones• Voicemail and Auto Attendant• System Speed Dial• Call Hold and Call Transfer• Conference Call• Calling Party Identification• Attendants• Alarm Doorbell• External Control Relay• External Page Port• VoIP / SIP channels• Authorisation Codes• VoIP Services (SIP)• Soft Clients• Automated Call Distribution (ACD)• Centralized Attendant Service• 3 Party Conferences• Direct Dialling In and Direct Dialling Out• Basic Call Recording• Call Statistics and Traffic Analysis• IP Networking • Web-based maintenance (Remote maintenance is supported)

Advanced Applications• Unified Communications Solutions• Advanced Call Recording (IPCR)• 3rd party application interface via multiple programme application interfaces• Contact Centre Solution (Remote maintenance is supported)

Apps

Why Choose Telkom as your PBX Provider?

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You only need to deal with one provider for all your communications needs, giving new meaning to the expression “one-stop-shop”. From Voice and PBX solutions to data connectivity and Cloud solutions, Telkom | Business Connexion is best positioned to be your provider of choice.

Our payment terms are flexible and affordable, with payment options tailor-made to suit your financial model. We offer outright purchases as well as two, three, four or five year contract options with generous discounts linked to each term, as well as free installation on the four or five year contract options. All maintenance costs are included in the term contracts, meaning there are no hidden costs to pay for later.

Our systems are easily scalable and forward-compatible with other PBX systems in the OptiCon range, to meet your growing business needs.

We have countrywide technical support to resolve your service queries in a timely manner.

Our PBX range also offers mobile smartphone applications that will make your smartphone an extension of your PBX (all inter-branch calls are free, as long as you have a Wifi, 3/4G or LTE connection and public IP address on your PBXs).

We have full UC-capability on our current systems, which allows presence, instant messaging, white-boarding, file-sharing, outlook synchronisation, voice and videoconferencing, video calling, etc.

We offer both on premise and cloud-based PBX solutions to cater for your unique requirements.

Please note that all of our PBX offerings are customer-specific because we want to give you a solution that’s as unique as your business needs.

For more information Speak to your Business Consultant | Call 10214 | Click Telkom.co.za

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