energy networks association sustainable secure essential · annual review 2012 energy networks...

The Voice of the Networks

Energy Networks AssociationSustainable Secure EssentialAnnual Review 2012

2Energy Networks AssociationAnnual Review 2012

For every minute of every day ENA’s members ensure that the lights stay on and that the UK and Ireland keep working.

3 Energy Networks Association Annual Review 2012

RegulatorsUK & EU Government bodiesENA Members


Chairman’s WelcomeChief Executive’s Statement

0204

Conclusion27

Sustainable06Secure12Essential20

Energy Futures

Gas

Energy Networks AssociationAnnual Review 2012

SHE

Operations

Engineering

Regulation


It has been a long time since energy has been this high on the agenda for individuals, the media and governments. Our energy future is being formed and a state of transition is required to achieve it. This will not be without its challenges, but it will also provide many opportunities too.

We can no longer build our networks simply to meet increasing demand and the next decade will see the rewiring of Britain. A task so multi-faceted and requiring the collective effort of so many, that our industry hasn’t seen since the national grid was first established more than 70 years ago.

This will allow the networks to deliver as the enablers of our energy future and continue to prioritise the importance of addressing fuel poverty. Ensuring a balanced energy mix makes the transition to a low carbon future something that is achievable. Investing in smart grid technologies is a smart investment and will help reduce the need for more copper in the ground.

The innovation that the networks have started will engage a revitalised workforce, a renewed focus on skills and apprenticeships that help grow and build our green economy. Our work towards a smarter network will provide

for a more efficient and cost effective energy future and it is our work that will save customers money.

The energy networks are seen as the constant of our energy consumption, society has grown to rely on something it takes for granted and why should that not be the case. But, as we’ve heard so much over the last year, challenges of generation capacity, climate change targets and balancing the needs of the many with the impact on the few requires a new approach.

As Chairman of Energy Networks Association (ENA) I am able to convey the central role the networks have to play and the great potential they can bring to achieve an affordable and secure low carbon energy future. ENA is uniquely positioned to deliver not just for its members but for policy makers, regulators and governments.

Steve JohnsonChairman

Chairman’s WelcomeSteve Johnson


For decades the energy networks have been a quiet and sometimes forgotten partner in keeping the lights on, our businesses running and our homes warm. For the most part we have been able to build what was needed and we’ve maintained it to do its job. But we are all conscious of the fact that things have begun to change. As the voice of the networks, ENA is acutely aware of this.

Our energy generation is shifting as we use more renewable sources and try to turn our waste into gas that we can cook and heat with. We look to new technologies and greater electricity demand. We want to generate our own energy at home and sell the excess we don’t use. The one-way power flow has become two-way and the age of ‘design and forget’ has been well and truly forgotten.

However, the networks’ principle remains steadfast. Ensuring a sustainable and secure energy future is the essential role they play and fundamental to this are their efforts as enablers. As they look for solutions to the challenges of maintaining the resilient and durable network amid many transformations, they must both help design the picture of the future and shape the pieces of the puzzle that create it.

ENA’s activity and profile have continued to grow this year, our involvement and the reliance of others upon us is a trend we have encouraged. Our links in Westminster, across the devolved parliaments, throughout Europe and with regulators have strengthened too as well as contributing to many national news pieces.

As is always the case, looking back requires you to also cast an eye on what is approaching and with an Annual Review that is even truer. Years do not sit in isolation and so, while 2012 delivered its fair share of change and uncertainty, it was also a year of progress and success. With the challenges of 2013 already well upon us, we can be confident the networks can deliver and ENA will continue in its role as the hub for the jigsaw puzzle that is our energy future.

David Smith Chief Executive

Chief Executive’s StatementDavid Smith

Energy Futures


Getting our energy infrastructure fit for a low carbon future will require innovation and adaptation. It factors into everything that is happening to achieve an environmentally and operationally sustainable energy future that minimises the cost consumers must bear of additional infrastructure.

Gas

Whether we’re heating our rooms, our water or our food, gas is the fuel of choice for more than 85% of UK homes. It’s also vital to addressing fuel poverty and more people are being connected every day. It won’t just play a transitional role it is an enduring requirement of an affordable energy mix.

Sustainable


As topics go, this is by far the most diverse for the networks and a primary focus. Designing and building sustainable networks is the staple of what our members do. This goes beyond their own credentials in addressing climate change. The networks are what allow society to make use of renewables as much as possible, engaging with generators from wind farms, to the rural community or farms that wants to be more self-sustaining and the individual home owner who wants to put a solar panel on their roof.

‘Smart’ has been an energy buzz word for many years, but it is now that we begin to understand how innovation will become business as usual and lead to a truly smarter network. Our work as part of DECC and Ofgem’s Smart Grid Forum has meant we are not only informing the debate but leading it. ENA, as a conduit for the network involvement, has been asked to lead on two of the work streams as well as delivering the annual Low Carbon Networks (LCN) Fund Conference.


(Right) First Minister of Wales Carwyn Jones, opening the LCN Fund Conference

(Bottom right) Hannah Nixon, Senior Partner for Distribution at Ofgem

(Below) LCN Fund Conference, Cardiff

Sustainable


Delivering a smart gridThe great misconception about our ‘grid’ is that it isn’t smart already. It is. Technology is already used on the transmission network to know exactly what energy is flowing from what generation source to where in the country it is needed. We use telecommunication and data to assess, to the millisecond, how much more or less energy is required. So our challenge is how we make it smarter. How we enhance the rest of the network to the same degree of information and intelligence.

These advances will be on our distribution network. This will be where we make the most changes in coming decades and this will be where we learn the most about our consumption of energy and how to respond to demand better.

“These research and development projects will play an important role in ensuring we have reliable and effective networks in the future.”First Minister of Wales Carwyn Jones, opening the LCN Fund Conference in Cardiff.

ensuring the sharing of learning about our future network and examining the impact of low-carbon technologies.

In November we published a report commissioned by ENA on behalf of the Smart Grid Forum. It found that £11bn could be saved with the right framework and timeframe for adoption of smart technologies. Our unique industry position places us at the heart of this debate and we continue to champion the journey towards a smarter network. As part of this we are finalising the Smarter Networks Portal to be launched at Easter 2013. This will showcase the progress and learning of the LCN Fund projects and be a tool that will be utilised the world over.

LCN Fund Conference This has become the most highly anticipated event to showcase innovation. Conference attendance doubled from the previous year to over 500 delegates and with 30 projects now underway looking at how the networks could operate in a more diverse and engaging way, it is firmly placed as a forum for the future. First Minister of Wales, Carwyn Jones opened the 2012 conference in Cardiff and both DECC and Ofgem celebrated the success and extended their challenge to make innovation business as usual – a challenge our members relish.

Smarter Networks PortalCentral to enabling greater use of renewable energy in an affordable way is the creation of a smarter network. Our place in this process saw ENA asked to lead on two critical pieces of work,


ENA Task Groups have ensured that a Code of Practice now exists for each of these technologies, vital to ensuring the local networks can meet the demand they are being asked to satisfy.

(left to right)Steve Johnson, Chief Executive of Electricity North West and Chairman of ENA; Chris Train, National Grid; Climate Change Minister Rt Hon Greg Baker MP, and Phil Jones, Chief Executive of Northern Powergrid launching the 2050 Pathways for Domestic Heat Report in Westminster Abbey at our Well Connected Reception

Sustainable


Smart Demand ResponseThis is part of our energy puzzle that has been relatively unexplored and so this year we set out to change that and joined with Energy UK to set out the drivers, requirements and potential for smart demand response in a joint report. We have been using our role in Ofgem’s Demand Side Response group to explore this key area and to emphasise the crucial role of customers.

Low carbon technologiesWhether customers acquire heat pumps, plug-in vehicles or solar panels, they all have an impact on the networks. So it’s important to ensure the companies know where they’re being installed. ENA Task Groups have ensured that a Code of Practice now exists for each of these technologies, vital to ensuring the local networks can meet the demand they are being asked to satisfy.

Our work with industry associations and Government departments on all these issues continues and it is through these relationships and our responses to consultations that we convey the challenges to be overcome and solutions necessary to make the low carbon transition possible.

Enduring role of GasThat gas has a role to play in the energy mix is an argument that has been won. It is widely accepted that gas is essential to maintaining a sustainable, secure and affordable energy supply out to 2050.

Our briefings to all three political parties have emphasised this and it’s something that has been a cornerstone of our discussions with DECC.

We have voiced our concerns about the narrow focus of their Heat Strategy and at the launch of the most comprehensive report into domestic heat ever carried out, Climate Change Minister Greg Barker recognised its value. We have continued our engagement with DECC following this and as we await furtherdetails of the Heat Strategy in early 2013 we have met with them to discuss the policy document they are writing.

The 2050 Pathways for Domestic Heat report commissioned by ENA from Delta-ee has nurtured continued discussion across the industry but especially with DECC where it has led to the formation of a Gas Network Strategy Group, which will be established in 2013.

It has also become a valuable tool in the discussions on biomethane and the potential we feel it has to utilise existing infrastructure and provide ‘green’ gas for our homes. 2012 saw the opening of the first commercial scale project injecting biomethane directly into the grid. This is a significant step forward and will be a helpful context for discussions at our biomethane roundtable with industry, Government departments and Ofgem in March 2013.


SHE

A safe and secure network needs its assets and the greatest assets are the 70,000 people working to maintain these vital services that society relies upon. Extensive standards, initiatives and effort goes into reducing the risk to peoples’ lives and their health from our industry.

Operations

Coordinating the technology of the future with the day-to-day operation of safe and dependable networks is a 24hr 365day a year task. It requires the detail of complex standards and working practices combined with expertise and knowledge.

Secure


The very nature of our industry means that we face a daily challenge of ensuring safe and secure networks both to protect the engineers working on them and the public. As part of that work we have an extensive and stringent mixture of regulations, guidance and initiatives.

We have come to depend upon a reliable supply of energy to our homes and businesses. The networks are the stalwarts of that certainty and it is the technical standards that ENA sets out which enable that to be the case. We must also think about the technologies of our energy future too. What uncertainties and fluctuations they might bring which must be managed to ensure customers have no cause to doubt these vital services will be there when they need them.


Metal TheftThere can be no doubt that 2012 was a year of success for our campaign to tackle this dangerous and destructive crime. We were delighted to have our work recognised with a CBI Trade Association Forum award for our efforts to change the law.

We’ve supported two separate Private Members Bills, provided the secretariat for the All-Party Parliamentary Group on Combating Metal Theft and lead the campaign to inform Parliamentarians and the media to raise awareness of the crime. This secured support for amendments to the Legal Aid, Sentencing and Punishing of Offenders Act that brought in a ban on cash transactions. Our Well Connected reception in May heard from Richard Ottaway MP who would go on to successfully carry the Scrap Metal Dealers Bill through the House of Commons and into the Lords, where Lord Faulkner would champion its cause. Its Royal Assent, in February 2013, was the ultimate goal for a public affairs campaign and will help to save lives as well as millions of pounds in repairs to the damage caused by thieves.

(Left to right) David Smith, ENA; Lord Faulkner; Steve Johnson, Electricity North West; Richard Ottaway MP

“It’s a pleasure to be back speaking at an ENA event and I’m grateful for all their work to tackle metal theft, which has been tremendous.”Richard Ottaway MP for Croyden South speaking at Well Connected Reception at Lancaster House.

Secure


ENA Chairman and Chief Executive of Electricity North West, Steve Johnson recording an interview about metal theft for BBC 6 o’clock news

Powering Improvement As this 5 year initiative moves from its third to its fourth year, the ability to deliver is clear. The unique partnership between companies and trade unions, with the support of HSE, deserves praise when such complex topics and the lives of individuals are discussed.

The 2012 annual theme of Asset Management and Maintenance was a huge success and has provided case studies, guidance and best practice, which are available on the Powering Improvement website (www.poweringimprovement.org). Our annual SHE Reception in London heard from 2012 Champion Robert Davies of EA Technology Ltd who is also the former President of

“Powering Improvement represents a very strong commitment to managing safety and the partnership approach has been key to delivering the success so far.” David Gartside, HSE Board Member.

the Institute of Asset Management. He spoke alongside 2013 Champions Frank Mitchell, CEO of Scottish Power Energy Networks and Mike Clancy, General Secretary of Prospect. The extensive work of Powering Improvement was celebrated by all three but it was recognised that the industry cannot afford to be complacent.

ENA has forged important relationships to aid benchmarking and to spread awareness of the successes so far. Joint workshops have been held with the Electricity Section of the International Social Security Association (ISSA) in Europe and the UK. ENA has also continued to meet with the HSE Senior Management Team and Board Members, including Chief Executive Geoffrey Podger.


“We all know that street works are essential and investing in modern utilities is needed to support economic growth, but they can be contentious and will always be of interest to the public. Innovation in the industry is delivering new safer and quicker ways of working.” Transport Minister Norman Baker MP launching the Safe Dig Charter.

Transport Minister Norman Baker MP (centre) presenting Paul Fidler of ENA and David Burgess of North Midland Construction Plc (both right) with the NJUG Award in the Houses of Parliament

Secure


The golden thread of safety Speakers at the Annual SHE Management conference once again spoke with passion about their commitment to health and safety. The conference heard from across the industry, unions and Government speaking in support of the efforts to reduce risk and highlighting the importance of effective health and safety management to individuals and companies. There was huge praise for the industry-wide initiative Powering Improvement too.

Over the course of the year ENA has continued to be a focal point for the sector’s unwavering efforts to improve health, safety and the environment, working closely with both companies and the industry regulators to address specific challenges. Reviewing technical standards has ensured improved technologies and working processes put safety first for both the public and our engineers. Work has focused on a wide range of activities from digging near underground cables, to building extensions over gas pipes and advice to farmers at work. We have also specifically targeted the public going about day-to-day hobbies such as angling or sailing. It is testament to these efforts that ENA was asked to chair the SHE Group of the pan-European network association Eurelectric.

Safe Dig CharterDelivering a safe working environment and protecting existing infrastructure are critical to successful street works. In an Olympic year and with ever increasing pressure on utilities to replace ageing infrastructure in crowded urban environments this is even more important. As an industry we have a responsibility to ensure all those working on the vital services provided to the public are competent, properly trained and have access to the right equipment. The charter sets the standard for what is expected.

Transport Minister Norman Baker MP launched the Safe Dig Charter in April as part of a collaborative industry and cross-utility initiative coordinated by ENA. In November, the charter received recognition of its value at the National Joint Utilities Group (NJUG) Awards and the Transport Minister praised ENA and industry representatives for their efforts.

SHE 2012 Basil Scarsella, Chief Executive of UK Power Networks


Smart MetersAlthough the roll out of smart meters is being carried out by the retail companies, network operators have a major role in delivering benefits from them. Through ENA, the network operators are very involved in the process of customer engagement and agreeing solutions to the issues that will arise during the roll out period.

The information captured by smart meters will enable us to understand much more clearly how our networks are behaving at street level. The new information will enable us to improve the planning of our networks and help us to make more efficient use of existing infrastructure, this has the potential to save billions of pounds. However, we have had to campaign to ensure that smart meters have the functionality to make this possible. Our involvement in DECC’s Solution Design Advisory Group, and its predecessor group, has been key to securing the necessary functionality that will benefit our networks and customers.

ENA’s Smart Meter Operations Group has also had a busy year assessing the potential operational challenges that will arise through the increase in activity from millions of smart meter installations. Because the meter is directly connected

to our network, the group has created a Guide to Service Termination Issues to help smart meter installers identify network equipment issues and report them correctly to network companies. ENA’s involvement in DECC’s Consumer Engagement and Roll-out Group and its Operational Issues Group has enabled our members to understand how suppliers will undertake their activities in customer premises and has given us the opportunity to feed-in network operator requirements and influence the detail of the new processes that are being created.

In 2013 the discussion on smart meters will gain a further dimension. Our members will be planning to make the best use of the new information that will become available and will ensure their systems are developed to be able to deliver the efficiencies that could ultimately save customers money. With increased data will also come increased challenges and vulnerability, so we will continue to strengthen our work with the Government on cyber security too, an ever growing threat in a modern world.

Secure


“Workplaces where the workforce is involved in taking health and safety decisions are safer and healthier. The great thing about Powering Improvement is that this principle is implicit in everything it tries to achieve.”Dan Shears from the union GMB.

Gas Safety TrustCarbon monoxide remains one of the most avoidable causes of death. Known as ‘the silent killer’ many are unaware of its cause but no one is powerless to stop its effect.

Educating people about this deadly gas, which is caused by the incomplete combustion of any carbon based fuel may seem straightforward, but still too many people are treated with carbon monoxide poisoning each year.

From bringing BBQs inside tents to incorrectly installed domestic gas appliances, the solution is a matter of establishing the message and conveying it effectively. Securing a storyline in Coronation Street over the New Year is part of an innovative approach.

That is why ENA was delighted to win the tender to manage the Gas Safety Trust and we look forward to bringing our campaigning experience to deliver new research and understanding of this preventable cause of death and illness.


Engineering

Securing investment in the critical national infrastructure means an efficient and sustainable operation of the networks with a reasonable rate of return. The regulatory framework helps balance this with the needs of consumers while ensuring a stable environment for infrastructure in the future.

Regulation

Technical standards and developing the physical infrastructure of energy networks is the mainstay of what our members do. It is how they operate one of the most efficient and reliable networks in the world. This ensures the lights stay on and our homes are warm.

Essential


Although the fundamental principle of what our members do will remain unchanged, there is no doubt that the scale of challenges will mean adapting. Achieving the right framework is essential to this and we’ve begun to see that through the support for innovation. The infrastructure and investment challenge for our industry is huge but it is one that with the right policies and incentives we can overcome. This is an issue that affects the whole of Europe.

Our technical work to maintain the guidelines for assuring the proper connection of small scale renewable generation must remain fit for purpose – effective and not a hindrance. As we move towards greater connectivity, both physical and through energy policy with Europe and our neighbours, we seek to lead and inform the debate. As economic difficulties continue, we must utilise customers’ money to best effect and ensure our investment is justified.


These checks and balances on the work our members carry out are the nature of the regulated framework we operate in and they are welcomed. It provides certainty, allows scope for flexibility and doesn’t hinder the need to adapt. But that framework must be effective. It must provide certainty for investors now and in the future that investment will reap a credible return. With global markets and infrastructure projects to choose from, ensuring they invest in the UK and Ireland is a risk not to be overlooked.

2013 will see major changes for Ofgem as its Chair, Lord Mogg and Chief Executive, Alistair Buchanan step down. There will also be new members of the Gas and Electricity Markets Authority (GEMA). We briefed its latest member Professor Paul Grout and highlighted the importance of the work of the networks at the moment.

Essential


Building the green economy The need for infrastructure and critically its impact on society was the feature of our Party Conference fringe events in 2012. In overflowing rooms we greeted Secretary of State Ed Davey, Shadow Energy Minister Tom Greatrex and Energy Minister John Hayes. They all spoke of the need for investment in the critical national assets of our energy networks. The principles were varied. Davey spoke of the end goal of climate change, Greatrex about the economic benefits and jobs boost, and Hayes saw the value of growth but the need to balance the views of the societies they impact upon.

Price control reviews2012 saw the beginning of the complex process of price reviews, the first under Ofgem’s new RIIO regime. The regulatory process is a challenge for both electricity and gas, even more so when prices will be set for what is a period of transition and uncertainty.

Gas remains the fuel of choice for domestic heating and hot water as well as for addressing fuel poverty. Maintaining investor certainty is vital for the future role of gas. In the UK, the number of customers off the gas grid asking to be connected continues to grow and the importance of this is a constant feature of our ongoing dialogue with policy

makers. ENA has continued to spread the message of the role of gas across Europe, utilising close links with the pan-European distribution network association GEODE, co-authoring their report on the future role of gas in EU energy policy.

For electricity the scale of transition is as significant as it has been since the networks were first built more than 70 years ago. The transmission grid will see major investment to cope with the increase in renewable generation, the location of which is very different to the coal power plants set to be decommissioned. For the electricity distribution network the focus is on the uptake of electric vehicles or heating systems that increase demand.

(Left to right) Frank Mitchell, SSE; David Smith, ENA; Alison Kay, National Grid; Scottish Energy Minster Fergus Ewing MSP; Ian Funnell, SSE at Well Connected Scotland in Edinburgh


collaborative approach to ensuring customers only pay for what is necessary.

EuropeThe significance of European energy policy for the UK has grown and so too has ENA’s engagement in the EU legislative process. There is now a permanent, full seat for the UK networks on the Board of Eurelectric, we are also members of Eurogas and the

“We mustn’t inhibit growth and business in times of a fragile economy, but we also mustn’t overburden homeowners… Gas is not something we should be apologetic about, it is part of a planned strategy and as a mix of solutions and new technologies.”Energy Minister John Hayes MP speaking at our Conservative Party fringe event in Birmingham.

The answer to the best way to manage these changes lies in the innovation they have been allowed to do through the LCN Fund.

The report we commissioned into the impact of low carbon technologies will aid the planning for the distribution networks and as they progress through the review of network costs, the groups convened through ENA to work with Ofgem are a critical part of the

Dave Mercer, National Grid; Jon Bernstein, New Statesman; Energy Minister John Hayes and Phil Jones, Northern Powergrid

Essential


Neil Sinden, CPRE; Rt Hon Ed Davey MP, Secretary of State; Jon Bernstein, New Statesman

“The challenge we face is to understand the concerns but to help people to see the end goal of tackling climate change. This principle and the requirement to renew and replace our energy infrastructure is what makes this discussion so important.”Secretary of State Rt Hon Ed Davey MP speaking at our Liberal Democrat Party Conference fringe event in Brighton.

With the increased involvement comes more effective leverage. This will ensure policy decisions affecting networks are given sufficient media coverage and that our concerns are listened to. EU policy discussions are now looking at post 2020 targets for both renewables and carbon emissions. The challenge of securing public acceptability for the large scale projects will mean a key growth area across Europe is going to be connecting distributed generation, particularly at

DNO level. Getting European policy makers to understand the greater role for the distribution networks in the future is an ongoing conversation. ENA is taking a proactive role in the key European energy associations, and leading this conversation.

EU-wide smart grid forum through our engagement with GEODE, the pan-European distribution networks association.

At the start of 2013 ENA co-hosted an energy dinner debate with GEODE at the European Parliament, which has prepared the ground for a 2013 event at the Brussels Parliament with MEPs and a range of other Brussels stakeholders, which will look at smart grids.


Investment and jobsAlthough being a challenge to balance with the costs passed on to customers, investment in the networks is also something to be celebrated. It is bringing a jobs and skills boost too. These will range from new jobs, upskilling and apprenticeships and the positive impact of this was celebrated at our Well Connected Scotland reception with Scottish Energy Minister Fergus Ewing MSP. National Grid and

“We should never underestimate the economic boost from investment and jobs from work like this. This needs to happen for climate change targets and many other reasons. Green jobs and energy jobs are skilled jobs and they are very valuable.” Shadow Energy Minister Tom Greatrex MP speaking at our Labour Party Conference fringe event in Manchester.

Steve Johnson, Electricity North West; Tom Greatrex MP, Shadow Energy Minister; Jon Bernstein, New Statesman; Janine Freeman, National Grid; Shaun Spiers, CPRE

SSE spoke of the need for investor confidence and certainty, a feature of ENA’s message throughout the year as governments and policy makers decide on the shape of energy policy.

Essential

Every element of our energy policy will impact on how the networks are run and likewise, for it to succeed, the networks will need to play an active role in energy policy. Addressing the challenges facing the affordability and security of our energy supply, while meeting climate change targets, will need informed collaboration.

The networks are absolutely central to this and as a hub for their work to balance these, sometimes opposing, priorities; Energy Networks Association takes pride in its position as the voice of the networks and is trusted in the industry.

Energy Networks AssociationConclusion



Steve JohnsonChairmanElectricity North WestPaul Bircham (Alternate)Electricity North West John BarryBord Gáis Neil ShawGTCClive Linsdell (Alternate)GTC

Stephen MorrisInexusJohn Marsh (Alternate)Inexus Mike CalviouNational GridJeremy Bending (Alternate)National Grid

Con FeeneyNorthern Ireland Electricity

Mark DryeNorthern PowergridJohn Barnett (Alternate)Northern Powergrid Jim SutherlandScottish PowerGuy Jefferson (Alternate)Scottish Power Mark MathiesonSSEMike Barlow (Alternate)SSE Barry HattonUK Power NetworksKeith Hutton (Alternate)UK Power Networks Steven EdwardsWales & West UtilitiesChris Clarke (Alternate)Wales & West Utilities

The following Board Members have held office during 2012:

Nigel TurveyWestern Power DistributionAlison Sleightholm (Alternate)Western Power Distribution

David SmithEnergy Networks Association

This document is printed on paper which is produced using ECF (Elemental Chlorine Free) FSC certified pulp and is sourced from an ISO 14001 Mill. The printing processes are managed to prevent pollution. The printer is FSC accredited and are Carbon Neutral.

Chairman and Chief Executive photographs by Stephen HaywardDesigned by www.treble-design.co.uk Printed by The Colourhouse

© ENA 2013

Energy Networks Association Limited is a company registered in England & Wales No. 04832301. Registered office: 6th Floor, Dean Bradley House, 52 Horseferry Road, London SW1P 2AF

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