Enabling The Social Enterprise

IT’s Strategic Role

Trae Chancellor, V.P. Global Enterprise Strategy

Twitter @traellor

Social Enterprise Architecture

trusted, multi-tenant infrastructure

sites native HTML5 communities portals

ERP

Finance

HRMS

Any System

rad

ian

6

AP

Is / in

teg

ratio

n

do.com

Any Social Network

Social Customer Profile

Force.com Site.com Heroku

Database.com

Service

AppExchange Marketing

Sales Desk.com

Custom Apps

Remedyforce Rypple

Data.com

Chatter

A Beginner’s Mind - IGNITE

We Run Our Business in the Cloud

Human Capital Management

Customer Service

Sales & Marketing

Development Finance Enterprise Infrastructure

Compliance and Risk

Performance

Management

Time-off Manager

Volunteer Tracking

Recruiting

Management

Kelly Contingent

Worker Outsourcing

Workday HCM

Salary.com Salary

Manager

ADP payroll

Coupa

Procurement

Concur T&E

Manager

Manhattan Lease

Management

Ruesch Payment

Services

Oracle eBusiness

Suite Financials

Sabrix for Tax

Hyperion

Financial

Planning

Sales Cloud

Opportunity to

Quote

Quote to Cash

Contract Mgmt

Checkout (e-

commerce)

Conference &

Event Mgmnt

Google AdWords

Click to Dial (CTI)

Xactly Sales

Comp

Skipjack Payment

Processing

Comergent

Configurator

Service Cloud

Customer Portal

Knowledge

Answers

Twitter for Service

Cloud

SLA &

Entitlements

Appirio Services

Management

Plateau Learning

Management

Chatter

Content

IT Help Desk

IT Assets

Live Ops

Google Docs

Omniture Web

Analytics

Business Objects

OpenCms Web

CMS

Ping Identity Mgmt

Microsoft Exchange

Oracle Process

Manager

Cisco Call Manager

Salesforce Ideas

Agile Scrum and

Bug Tracking

R&D Programs

and Resources

Quality

Assurance Test

Automation

Audit Controls

Management

Patent

Applications

Legend Salesforce.com products

Built on Force.com

SAAS/PAAS Products

On Premise Applications

Facebook’s Use of Salesforce

Omega (Oracle

eBusiness Suite)

Ad Sales &

Deals

Vertex

Ariba

Workd

ay

Varicent

Concur

Nexus -

Microstrate

gy

JobScience

Rypp

le

Comp

Admin

Hyperion

Data Center

Site

Tracking

Offer

Review

Inventory

Management

Repair

Ticketing

Data

Integratio

n

Identity

Mgmt

Force.com

Finance

Sales

TechOps

G&A

HR Svc

Desk

Public

Policy

M&A

Risk

Ops

User

Ops

Marketing

Landing

Pages

S2S

Partners

Campaigns

iPad

Interview

App

PLM

heroku

Sales Cloud

Service Cloud

Facebus

Campus

Maps

Mobile

Datacenter

Maps

HR

Self-organized Scrum Teams

(EA Member in each SCRUM)

Projects

Prioritized Backlogs

Agile with Business & Architects in Every SCRUM

Order to Cash Infrastructure Recruit to Retire Integration

Enabling Citizen Developers while Retaining Control

Change Request

Test

Train

Design

Build

62 CAB Approval

Product Owner

approval

Sales Operations

IT Admin Resource

Architect Resource

Deploy

IT CAB

yes

Backlog no

Functional Lead Scrum team recommendation

Toyota Friend: Why can’t your car be your friend?