emotional hiring

8/4/2019 Emotional Hiring

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Hiring on EMOTIONALINTELLIGENCE


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Goals of the session

Understanding emotions

Understand what Emotional Intelligence

(EQ) is and why it is important.

Obtain an overview of the EQ components.

Understanding importance of EQ in hiring


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What do we mean by an

emotion? Where does it come

from?Emotion is a mental state that arises spontaneously rather than throughconscious effort and is often accompanied by physiological changes.

HAPPINESSSURPRISE

SADNESSDISGUST

ANGERFEAR

Amygdale and basal ganglia are deep within the mostelemental parts of the brain

Emotions begin in theLimbic area- Open looprelying on external cues
http://www.nlm.nih.gov/medlineplus/ency/imagepage/1074.htm


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Open loops mean that we affect and are affected by

someones elses emotion.

HOW IS THIS OPEN LOOP USEFUL FOR

LEADERS AND MANAGERS ?

Now the open loop gives an emotionally intelligentmanager the scope to create an environment or

situation which meets the emotional needs of the

employees which in turn can be used to motivate

people to do the required job.


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EMOTIONAL INTELLIGENCE


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What is emotional intelligence?

The ability to:

Understand the needs and feelings of oneselfand others.

Manage ones own feeling and respond to othersappropriate ways.

How do you become emotionally intelligent?

To become emotionally intelligent it is importantto understand the components of EI


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Components of emotionalintelligence

Emotional self-awareness Accurate self-assessment Self-confidence

Selfawareness

Emotional self-control Transparency Adaptability Achievement Initiative Optimism

Self-Management

Empathy

Organizational AwarenessService

Social

AwarenessInspirational LeadershipInfluenceBuilding bondsTeamwork and Collaboration

RelationshipManagement


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Self awareness

The ability to recognize and understandyour moods, emotions, and drivers, as

well as their effects on others.

The inability to notice our true feelings leave

us at their mercy.People with greater self awareness are

more confident about there decision


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Self-Management

The ability to control or redirect disruptive

impulses and moods.Can be used to maximize intellectual

processing


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Social awareness

The ability to understand the emotional

make up of other peopleEMPATHY

Developing empathy brings greater

emotional stability and inter personalsensitivity


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Resolving conflicts/handling

relationships

Proficiency in managing relationship

and building networks

An ability to find common ground and

build rapport


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HIRING ON EQ


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E.I QUIZ

1.You are in a meeting when a colleague takes credit for workthat you have done. What do you do?

A. Immediately and publicly confront the colleague over theownership of your work.

B. After the meeting, take the colleague aside and tell herthat you would appreciate in the future that she credits youwhen speaking about your work.

C. Nothing, it's not a good idea to embarrass colleagues inpublic.

D. After the colleague speaks, publicly thank her forreferencing your work and give thegroup more sp ecificdetail about what you were trying to accomplish.


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2. You are a customer service representativeand have just gotten an extremely angryclient on the phone. What do you do?

A. Hang-up. It doesn't pay to take abuse from anyone.B. Listen to the client and rephrase what you gather he is

feeling.C. Explain to the client that he is being unfair, that you

are only trying to do your job, and you would

appreciate it if he wouldn't get in the way of this.D. Tell the client you understand how frustrating this

must be for him, and offer a specific thing you can doto help him get his problem resolved.


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3. You are a college student who had hoped to getan A in a course that was important for yourfuture career aspirations. You have just foundout you got a C- on the midterm. What do youdo?

A. Sketch out a specific plan for ways to improve yourgrade and resolve to follow through.

B. Decide you do not have what it takes to make it inthat career.

C. Tell yourself it really doesn't matter how much you

do in the course, concentrate instead on otherclasses where your grades are higher.D. Go see the professor and try to talk her into giving

you a better grade.


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4. You are a manager in an organization that is trying toencourage respect for racial and ethnic diversity. Youoverhear someone telling a racist joke. What do youdo?

A. Ignore it - the best way to deal with these things is

not to react.B. Call the person into your office and explain that their

behavior is inappropriate and is grounds fordisciplinary action if repeated.

C. Speak up on the spot, saying that such jokes are

inappropriate and will not be tolerated in yourorganization.D. Suggest to the person telling the joke he go through

a diversity training program.


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1. B 5 pts. D 10 pts.

2. B 5 pts. D 10 pts.

3. A 10 pts. C 5 pts.

4. B 5 pts. C 10 pts. D 5 pts

Quiz courtesy:-http://ei.haygroup.com/resources/default_ieitest.htm


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WHY??

Accounts for 24% - 69% of performancesuccess.

Every job requires some level of

emotional quotient.

Conducting interviews is not the answerwhat is need is that the interviews that

take measures of emotional intelligence.


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Aspects of Emotional Intelligence

Self Awareness and Self Regulation.

Reading others and recognizing theimpact of his behavior on them.

The ability to learn from mistake.


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Self Awareness and Self Regulation.

The candidate understands the need thatdrive him and how they affect his behaviour

Most of them can label there mood &emotions eg. good, bad, restless, happy,sad.

Fewer can articulate ther strong emotional

desires eg. hunger for power or status. Emotionally intelligent person ables to

regulate emotions and control behaviour


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Ian, a manager in a midsize company ofconsumer products, he places a highpremium on always being right but is

unaware of this need and how it makes himarrogant , defensive and cautious. So,when a projects fails he is unable to workwith his direct reports, co-workers and boss

to reach a common understanding to aproblem. Instead he focuses ondemonstrating his blamelessnes for it.


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To assess a candidate


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Reading others and Recognizing

impact

Reading Body Language

Recognizing how the behavior impactson other

High EQ people are good persuadersand motivators as they understandsother and adjust there words and

behaviour accordingly.


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ABILITY TO lEARN FROM

MISTAKE

Failure offer oppurtunity of growth.

Learn from your mistake.

A person with High EQ admits hismistakes and learn from them


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EQ building principles

Life is the classroom

Practice, practice, practice

Takes months, not days

Do-it-yourself EQ surgery is not themost effective or painless

Having a mentor scaffold with you

Modeling from a mentor helps

Feedback lies at the heart of change


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General EQ building activitiesMeditationJournal writingPrayerEmotion log

4 levels of readiness for behavior changeObliviousit isnt that they cant see the solution they

cant see the problem. Deny there is any problem atall

Contemplation okay, there is a need for improvement,

but substitute thinking about it for actingPreparation focus on the solution, develop a planusually in response tosome crisis event

Action start changing how they act


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CONCLUSION.


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QUESTIONS???

emotional hiring

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