emoneygroup tcf compliant workflow process

7/29/2019 eMoneyGroup TCF Compliant Workflow Process

1/13

Mortgage declined?

Submission process for TCF compliant

alternative finance solution.


2/13

Re-Mortgagedeclined?

Client too muchunsecured debt oris out on income?

Submit Enquiry

to advisory team

with basic

details

Slides

3 -5

Advisory Team

Then HOT Key orDecline to Loans or

Debt Help teams

Slides

6-9

Loan or Debt

Underwriting

Credit Check

& Scored

Slide 10

Loan or Debt

Underwriting

Offers or Declinesthe deal for IVA or

Loan.

Referred to debtcharity if applicable

Slide 11 & 12

All cases can be

Tracked untilcompletion

With a full hierachalaudit trail.

All calls arerecorded

Slide 13

Accounts teamLoans Brokers fees

are received bylenders within

24 -48 Hours

Paid within 24hours.

IVA commission

Paid after meetingof creditors.


3/13

To refer an enquiry

Login via ww.trumpo.com

When you arrive in TMX

click non-console


4/13

Choosing the product and number of applicants.

To generate an new enquiry click hereIf its a joint application please

Click the second customer box.

You choose the service that you think may be suitable

i.e. debt advice, consolidation loan or IVA


5/13

Please fill in as much

of the enquiry form

as possible

You will need to click continue

when completed, all compulsoryfields have an orange star


6/13

Enquiry is in draft form ready to be sent.

Click refer the enquiry

to send to dialler

This 7 digit reference number

is used throughout the process


7/13

Enquiry drops into dialler. Call handler then verifies

data and edits data as required.


8/13

Enquiry then hotkeyed (third party transfer = TPT)

to debt charity, loan underwriters or debt advice/IVA team


9/13

Adviser then picks up the case and takes the

client into a workflow process.

The underwriter has to complete the workflow

and this gets updated live with date and time stamps


10/13

Data protection script and credit score.

This then determines the application progress.Data Protection Script.

I now just need to run through a data protection statement to make youaware of the searches we do.

To assess your loan application, we will make enquiries about you includingsearching records held by credit reference agencies and fraud preventionagencies.

This search is known as a SOFT QUOTATION search and will not bedetrimental to your credit file.

If you give us false or inaccurate information and we suspect fraud, we mayrecord this.

Law enforcement agencies may access and use this information. The creditreference and fraud prevention agencies will keep details of any searches.

Information held about you by the credit reference agencies, may alreadybe linked to other addresses and records relating to another person, forexample your spouse.

For the purposes of your application, you may be treated as beingfinancially linked and you application may well be assessed with referenceto any ASSOCIATED records.

You are also confirming that you are entitled to disclose information aboutany joint applicant or financial associate for the purpose of thisapplication.

Can you please confirm this is OK?

Once the client has given their permission, our staff log onto the Secured

Equifax site https://www.uk.equifax.com/ee4/logon.jsp


11/13

Adviser then underwrites the deal,

makes notes about offer accordingly.

The adviser will always update by adding a note,

this is date & workflow stamped.


12/13

Adviser then verifies the gross pipeline value of the

transaction.

This figure equates to the total commissions after processing costs (Valuations and BSQs)

An estimate of 500 is applied. So this example is 3,700 - 500 processing costs.


13/13

Monitor your enquiries via clicking the sent button and

MI via enquiry report.

You can track all your cases either individually, by going

between console and non-console. You will need to click the

sent button as the system default is received,

You can view all note on the case

by clicking the enquiry reference

emoneygroup tcf compliant workflow process

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