Emergency Action Plan (EAP)

May 2009

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Table of Contents

Emergency Phone Numbers ................................................................................................... 3

1.0 PURPOSE ........................................................................................................................ 4

2.0 EMERGENCY COMMUNICATION ............................................................................. 4 2.1 Introduction ................................................................................................................ 4 2.2 Communication Guidelines ....................................................................................... 5 2.3 Communication Team ................................................................................................ 7 2.4 The Monon Center Emergency Action Team ............................................................ 9 2.5 The Monon Center Radio Codes for Emergency Situations ...................................... 10 2.6 The Monon Center Closure Protocol for Emergency Situations ............................... 11 2.7 The Monon Center Evacuation Procedure ................................................................. 11

3.0 SEVERE WEATHER GUIDELINES ............................................................................. 12 3.1 Lightning and Thunderstorms .................................................................................... 12 3.2 Tornados .................................................................................................................... 13 3.3 Winter Storms ............................................................................................................ 13 3.4 Floods ......................................................................................................................... 14 3.5 Earthquakes ................................................................................................................ 15

4.0 FIRE ................................................................................................................................. 15

5.0 HAZARDOUS MATERIALS INCIDENT ..................................................................... 16

6.0 UTILITY EMERGENICES ............................................................................................. 18 6.1 Gas Line Break .......................................................................................................... 18 6.2 Water Line Break or Loss of Water ........................................................................... 18

7.0 ELECTRICAL POWER FAILURE AND INCIDENTS ................................................ 19

8.0 CRIMES AND ACTS OF TERRORISM ........................................................................ 19 8.1 Armed Robbery .......................................................................................................... 19 8.2 Shooting ..................................................................................................................... 19 8.3 Bomb Threat .............................................................................................................. 20 8.4 Fights or Altercations ................................................................................................. 20

9.0 CIVIL OR NATIONAL DISORDERS ........................................................................... 20 9.1 Civil Unrest, Demonstrations, and Disturbances ....................................................... 20 9.2 National Emergencies and Disasters .......................................................................... 21

10.0 LOST OR MISSING CHILD ........................................................................................ 21

APPENDIX A. Protocol for Cleaning Code Brown .......................................................... 22 APPENDIX B. The Monon Center Entrances/Exits ......................................................... 25 APPENDIX C. Outdoor Aqua Park Gates ........................................................................ 27 APPENDIX D. The Monon Center Evacuation Sites ....................................................... 29 APPENDIX E. Guest Incident Form ................................................................................ 31 APPENDIX F. Indiana Worker’s Compensation First Report of Employee Injury, Illness ..................................................... 34 APPENDIX G. The Monon Center First Aid Locations ................................................... 37

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Emergency Phone Numbers Revised 07/20/09

Staff Emergency Phone Numbers POLICE, FIRE, or EMERGENCY MEDICAL SERVICE (Must use cell phone): 911 Police Non-Emergency Number 317.571.2580 Fire Non-Emergency Number 317.571.2580 CARMEL CLAY PARKS & RECREATION: Employee Assistance Program 317.338.4900

The Monon Center Employee Call-in Line 317.843.3876 Weather Hotline 317.843.3870 NATIONAL AGENCY: Poison Control 800.222.1222 Subdivision Manager Emergency Phone Numbers CARMEL CLAY PARKS & RECREATION: Administrative Office 317.573.4023 Employee Assistance Program 317.338.4900 Park Maintenance 317.571.4144 Park Maintenance On call 317.710.5671 The Monon Center 317.848.7275 The Monon Center Park Maintenance On call 317.473.8925 The Monon Center Employee Call-in Line 317.843.3876 Weather Hotline 317.843.3870 CITY OF CARMEL: Street Department 317.733.2001 HAMILTON COUNTY: Sheriff Office 317.773.1872 Sheriff Dispatch 317.773.1282 FIRE ALARM AND MONITORING COMPANY: Interface 866.543.1246 Password: Check with Manager FIRE SERVICE CONTRACTOR: Koorsen 317.542.1800 Rep: Jack Grant Division Manager Emergency Phone Numbers CITY OF CARMEL: City Hall 317.571.2400 Mayor’s Office 317.571.2401 HAMILTON COUNTY: Board of Health 317.776.8500 STATE AGENCIES: State Police 317.232.8248 State Department of Health 317.233.1325 UTILITES: Electric: Duke 800.521.2232 Natural Gas: Vectren 800.227.1376 Water: Carmel Utilities 317.733.2855 Sewer: Carmel Utilities 317.571.2634 Telephone: AT&T 888.272.6565 INSURANCE AGENT: Hylant Group 800.678.0361

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1.0 PURPOSE A primary objective of Carmel Clay Parks & Recreation (Department) is to provide the safest possible parks, facilities, and programs for the public’s use and enjoyment. This Emergency Action Plan (EAP) provides information and guidance to help staff make necessary decisions, determine appropriate actions, and assist with communications during an emergency situation. During an emergency, the following properties should be considered when making decisions and initiating action:

• The welfare and safety of our guests and/or employees. • Real property and associations with which the Department has legal and ethical

commitments. The extent of commitments made by the Department will be governed by the situation and determined by the Director of Carmel Clay Parks & Recreation (Director). The time duration of commitments will be governed in a timely manner. The guidelines established in the plan are in no way an acceptance of liability for personal injury or private property loss as a result of, or occurrence during, an emergency situation. All Department employees are expected to participate in training and drills conducted to familiarize themselves with this plan and the necessary procedures during an emergency situation. 2.0 EMERGENCY COMMUNICATION

2.1 Introduction

2.1.1 What is an emergency?

An emergency and/or crisis is an unplanned or unanticipated event or situation that causes immediate concern for personal safety, public welfare, property conservation, and/or has the potential to attract the attention of the media or public-at-large. The events or situations will, under most conditions, involve coordination and/or interaction with other agencies and organizations such as the Fire or Police Department. Examples of emergencies include, but are not limited to:

• Accidental drowning • Lost or missing child • Severe weather • Civil disorder

2.1.2 What message needs to be conveyed?

It is essential that any information provided by the Department be accurate and well thought out prior to release to any source. Information released to the media or public should take into consideration the following guidelines:

• The guests of our parks, facilities, and programs, as well as the citizens we

serve, are the primary concern of the Department. • All public statements should show the Department is concerned about the

welfare of our guests and community, and that decisions have taken into account what is best for the community as a whole.

• Provide information to the media and community in a timely manner, while maintaining accuracy and concern for the rights of privacy. The Director or Marketing Manager, with the assistance of the Park Board Attorney, will prepare an official press release summarizing the situation as soon as the situation has concluded.

No official communication with the media or general public should take place without the explicit approval of the Director, Marketing Manager, or Division Manager.

2.1.3 What type of audience-specific information is desired?

In general, different information is needed by different audiences: • The general public normally wants information relative to a specific

individual, program, or event. In other words, how does this situation impact them? Caution is so that the information is presented in a manner that will not cause unwarranted stress.

• The media normally wants information relating to the general public interest (i.e., factual information regarding location, number of persons involved, and the extent of the involvement).

• Support agencies normally seek information regarding the type of resources that are needed to address the situation (i.e., number of injured so that the appropriate number of ambulances are dispatched, size and address of a structure on fire, or the approximate ages of the individuals involved).

2.2 Communication Guidelines

When an emergency situation or crisis occurs, staff members on site or called to the emergency should follow the guidelines as stated below.

2.2.1 Stay as calm as possible and initiate emergency response

Activate any emergency response necessary (i.e., Police, Fire, or EMT) and notify supervisory staff of the situation. In the event of a major emergency, the Department’s Administrative Offices, 1411 E. 116th Street, Carmel, must be utilized as a communication command center and clearinghouse, unless otherwise designated by the Director.

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2.2.2 Obtain and record information Once the safety and security of the affected guests have been addressed, responding staff must obtain and compile information as rapidly as possible to document the situation and submit to the Director or Human Resources Manager within 24 hours.

• Written Guest Incident Form: All spaces must be filled in, if an area does not apply, write “N/A.”

• Written statement from staff logging the event sequence. The Monon Center Guest Incident Forms are due to Subdivision Manager within 24 hours of incident. If emergency pertains to employee, Emergency Contact Binders can be found at the following locations with staff emergency contact information: • Guest Services West Desk • Division Manager’s Office • Outdoor Aqua Park Guest Services If the incident requires additional personnel to become involved, the Subdivision Manager will contact the Division Manager who will then contact the Director, if necessary.

2.2.3 Notify appropriate personnel

The Director or Division Manager shall notify necessary personnel, support agencies, and/or Park Board Attorney as appropriate for the situation.

2.2.4 Notify Park Board members and elected officials The Director or Assistant Director shall notify appropriate Park Board Members, Mayor, and Clay Township Trustee as soon as possible as appropriate for the situation. 2.2.5 Disseminate information to the media and public The Director or Marketing Manager shall assemble the necessary staff to present information to the public and media. Information provided should reflect only the facts and must not discuss fault or allocate blame.

2.2.6 Notify insurance carrier The Director or Human Resources Manager shall notify the insurance carrier immediately if the situation warrants, but no later than 24 hours after the onset of the emergency.

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2.2.7 Prepare a summarizing press release

The Director or Marketing Manager, with the assistance of the Park Board Attorney, will prepare an official press release summarizing the situation as soon as the situation has concluded.

2.3 Communication Team When an emergency occurs, a team should be activated to enhance the communication process. This team should include the positions and associated responsibilities as follows: Director The Director or Marketing Manager shall function as the Department’s “Official Spokesperson” for all emergency situations. With the assistance of other members of the communications team, the Director will obtain and receive information about the situation as quickly as possible and disseminate official statements to the public-at-large, individuals, and the media. Assistant Director The Assistant Director shall function as an assistant to the Director by coordinating all communication efforts of the Department. Key tasks include: keeping a written log of the sequence of events, coordinating verbal and electronic communication, and collecting and organizing in sequential order any written communication received.

The Monon Center Division Manager This position will function as coordinator and clearinghouse for all information generated by The Monon Center staff and public safety authorities functioning at situations occurring at The Monon Center or Division-sponsored events.

Park Operations & Planning Division Manager This position will function as the coordinator and clearinghouse for all information generated by Park Operations and Maintenance personnel and public safety authorities functioning at situations occurring at a park or Department-owned facility not associated with a program.

Extended School Enrichment (ESE) & Camps Division Manager This position will function as the coordinator and clearinghouse for all information generated by ESE personnel, Carmel Clay School District authorities, and public safety authorities functioning at situations involving ESE. Marketing Manager This position will coordinate the distribution of information to the media; track deadlines provided through communications with the media; and track recipient names, contact information and release times. The Marketing Manager will also assist the Director in summarizing information to be released at the conclusion of the situation.

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Other Personnel As needed, the Director may appoint other Department employees to assist with the Communication Team.

2.3.1 Guidelines for Working with the News Media

As previously identified, the Director or Marketing Manager shall function as the “Official Spokesperson” for the Department. Nevertheless, staff members should be familiar with the following guidelines so the communications with the news media are handled appropriately: You are not permitted to talk to the press If asked by a reporter, it is not necessary to submit to an interview. You must direct the reporter to the Division Manager. Be polite and courteous. Indicate that information will be available when the official statement is released. Avoid saying “No Comment” This tends to give the impression that information is being withheld or the Department is trying to “hide something.” Do not say anything you do not want in print or replayed on the news If you say it, you can be quoted. Off the cuff remarks or jokes can be taken out of context and may be very embarrassing.

Refrain from drawing conclusions or assigning fault or blame Remember that you may not have all the facts. Only after all the facts and information have been gathered and investigated can conclusions be drawn. Avoid “off the record” comments Assume all comments will be reported. Do not hesitate to state that you do not have all the information to answer a question. Provide only the contact name to the “Official Spokesperson” to ensure that accurate statements be released. Reflect concern Remember that providing service to the Carmel Clay community is one of the Department’s major functions. Try to express yourself in such a manner as to reflect concern for the community, its residents, and our guests. Provide only accurate and authorized information with a positive attitude and tone of voice. Always think before you speak.

Document all statements Provide a verbal and written summary of all statements provided to the media to the Director or Marketing Manager within 24 hours.

2.4 The Monon Center Emergency Action Team

As needed, the Emergency Action Team responds to situations within The Monon Center or Division-sponsored events. Team members vary depending on time of day. NOTE: Notify Division Manager if Police, Fire, or Emergency Medical Service (EMS) is called and/or if facility is closed. “Business Hours” Emergency Action Team: Division Manager, Aquatics Manager, Food Services/Rentals Manager, Guest Services Manager, Recreation Manager, Assistant Recreation Manager, Recreation Supervisors, and Guest Connection. At emergency site, Division Manager or Subdivision Managers will determine appropriate staff to remain on site for assistance. Evening/Weekend Emergency Action Team: All full-time staff members in the facility, all Maintenance/Building Services personnel, all Shift Leads, and Guest Connection. At emergency site, Guest Connection will determine appropriate staff to remain on site for assistance. Protocol: First responder needs to call appropriate Code and Location on Channel 1 and ensure that 911 is being called, if necessary, via cell phone. All available members of The Monon Center Emergency Action Team should report immediately. Division Manager or Guest Connection will assign duties including: • Communicate with 911 dispatch (via cell phone) • Provide care for victim

(NOTE: If victim is staff member, Guest Connection will take to the scene the Emergency Contact Binder or assign another staff person to perform this task.)

• Meet EMS at entry point • Assist with crowd control • Assist family members of victim

• Complete Guest Incident Form (see APPENDIX E).

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2.5 The Monon Center Radio Codes for Emergency Situations

The Monon Center staff will be on Channel 1 (Managers should be on Repeater 1). In an emergency situation, the Emergency Action Team may be advised to switch to Channel 7 (Managers should be on Repeater 2). Code Red + Location: Life threatening situation exists. Calling 911. All members of Emergency Action Team report to location. Code Orange + Location: Major first aid performed, non-life threatening. All members of Emergency Action Team must report to location. Bob + Location: Staff member needs immediate assistance. A full-time staff member needs to respond immediately and say “Bob is unavailable. May I assist you?” Code Grey: Thunder and lightning are physically heard/seen. Outdoor Aqua Park must be cleared of all guests for a minimum of 30 minutes from the last lightning strike and/or thunder. Code Grey called by Management or Aquatics Shift Lead. Closure of Aqua Park for the day must be called by Guest Connection. Code Black: Tornado Warning. All staff in building needs to immediately assist moving all guests to Indoor Aquatic Locker Rooms. Only individuals 18 and over are permitted to leave the facility. Code Black is called by Guest Connection. Code Purple: Power Outage. All or partial power to the facility has been lost. Maintenance Manager and staff will assume lead in determining cause of outage and whether closure is required. Code Brown + Location: Fecal or bodily fluids.

• Aquatics: Maintenance and Aquatic Shift Leads will respond and notify staff of approximate time of pool or location closure.

• Other Locations: Maintenance and appropriate staff will respond and notify staff of any closure(s).

Code Blue + Location: Lost child is with staff. Guest Connection will respond and request any assistance if needed. Code Yellow + Location: Parent has reported a lost child. Emergency Action Team responds and requests additional staff members, as needed, to man every entry and exit point to the facility. Code White: Winter Storm Warning has been declared. All staff and guests must follow the instructions of The Monon Center Division Manager. Code Green: Motorized vehicle on The Monon Greenway. Guest Connection should attempt to stop the vehicle or get license plate number. Fire (no code): Alarms will sound. Initiate building evacuation. If fire is in East building, evacuate all guests and staff in East Building to designated area in East Parking Lot. If fire is in West Building, evacuate all guests and staff in West Building to Event Meadow. Evacuations: In case of evacuation, full-time employees should check all rooms before exiting the facility. Part-time staff should close their cash drawers and assist in directing guests through evacuation procedures.

NOTE: After a Code has been cleared, announce on the radio, “Code “XXXX” is clear.”

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2.6 The Monon Center Closure Protocol for Emergency Situations

Any cancellation or closure must be approved by the Division Manager. The Subdivision Manager should proceed as follows:

• Email The Monon Center full-time and administration staff (MC Employees FT &

Interns) • Notify Guest Connection • Notify Shift Leads • Update The Monon Center Weather Hotline • Complete Television Notifications • Update website

2.7 The Monon Center Evacuation Procedures

In the situation in which a building evacuation has been issued, please follow the procedures outlined below as closely as the situation allows. Full-time employees must clear and lock each room:

• West Building: Food Services, Aquatics, Maintenance, Guest Services • East Building: Recreation • KidZone: Guest Connection

KidZone Attendants/Guest Connection will evacuate with the children and the sign-in sheet/identification box. Parents will meet Attendants at the Event Meadow to pick up their children. Guest Services Attendants should close their cash drawers and assist in directing guests through evacuation procedures. Program instructors should leave the building with their guests and rosters. All instructors and guests should evacuate to the respective designated area depending on program location. Instructors will then take roll call to account for all guests. If guests are 17 and younger, they should remain with their instructor until a parent or legal guardian has authorized their release by signing the roster. Guests (18 or older) may leave the grounds if they choose. Children 17 and younger may only leave with a parent or legal guardian. East Building guests and staff should evacuate to the East Parking Lot; West Building guests and staff should evacuate to the Event Meadow. Wait outside of the facility until advised by Police and/or Fire authorities and Department Administration to return or dismiss programs.

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3.0 SEVERE WEATHER GUIDELINES

Code Grey: Thunder and lightning are physically heard/seen. Outdoor Aqua Park must be cleared of all guests for a minimum of 30 minutes from the last lightning strike and/or thunder. Code Grey called by Management or Aquatics Shift Lead. Closure of Outdoor Aqua Park for the day must be called by Guest Connection. Code Black: Tornado Warning. All staff in building needs to immediately assist moving all guests to Indoor Aquatic Locker Rooms. Only individuals 18 and over are permitted to leave the facility. Code Black is called by Guest Connection.

3.1 Lightning and Thunderstorms

Warning signs will usually include radio or television bulletins indicating areas of concern or activation of electronic sensors or weather alert systems. Preparations for sheltering or dismissal of activities should be considered and initiated.

If outdoors, seek shelter inside a building. If indoors remain inside. If no structure is available:

• Do not stand under a natural lightning rod, such as a tall tree in an open field. • Do not touch any pooled water and cease all water activities. • Stay away from metallic objects like fences, bicycles, or golf clubs. • In open fields, seek low areas. If caught in an open field and you feel or see your hair

stand on end, drop to your knees and bend forward with your hands on your knees. NOTE: Do NOT lie flat on the ground.

• Avoid using the telephone except in emergencies.

The Monon Center: The facility shall remain open with the exception of Outdoor Aqua Park. Guest Connection will make the call to close the facility. Outdoor Aqua Park: All guests and staff need to seek shelter in The Monon Center. Guests may leave the grounds (with parent or legal guardian if 17 and younger). The Outdoor Aqua Park will remain closed for 30 minutes after the last occurrence of lightning and/or thunder. Programming: All outdoor programming will cease upon visible lightning in the area. Make-up classes will be scheduled, if appropriate, by Supervisor. Guests may leave the grounds (with parent or guardian if 17 and younger). Anyone choosing to stay in the building should be brought to an interior section of The Monon Center or another safe location.

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3.2 Tornados

Tornado danger signs include:

• Severe thunderstorms, frequent lightning and strong winds • Hail: bullets of ice from dark cloudy sky • Roaring noise: like a jet plane or train • Funnel: a dark spinning “rope” or column from the sky to the ground

Tornado Watch: The facility shall remain open and programs will continue. Guest Connection shall be responsible for being aware of the Tornado Watch status. Tornado Warning: All programming will be cancelled and all guests shall be escorted to the Indoor Aquatic Locker Rooms by Managers and/or Guest Connection. Guests ages 18 and over may leave the facility. Children 17 and younger can leave only with a parent or legal guardian. Full-time employees must clear and lock each room:

• West Building: Food Services, Aquatics, Maintenance, Guest Services • East Building: Recreation • KidZone: Guest Connection

KidZone Attendants/Guest Connection will escort the children and take the sign-in sheet/identification box to the Indoor Aquatic Locker Rooms. Parents or legal guardians will meet Attendants at the Indoor Aquatic Locker Rooms to pick up their children. Guest Services Attendants should close their cash drawers and assist in directing guests. Program instructors should escort their guests and take their rosters to the Indoor Aquatic Locker Rooms. Instructors will then take roll call to account for all guests. If guests are 17 and younger, they should remain with their instructor until a parent or legal guardian has authorized their release by signing the roster. Guests (18 or older) may leave the grounds if they choose. Children 17 and younger may only leave with a parent or legal guardian.

3.3 Winter Storms

Radio or television announcements of a “winter storm watch” means that winter weather conditions may affect the area. Radio or television announcements of a “winter storm warning” means hazardous winter weather conditions are threatening the area.

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If a winter storm occurs:

• Considering the additional potential hardships of winter weather, it is advised that preparations for dismissal of all activities be initiated by appropriate Manager.

• Try to stay inside if possible. If you must go out, avoid overexertion, dress warmly in loose-fitting, light-weight clothing and try to keep dry.

Code White: Winter Storm Warning has been declared. All staff and guests must follow the instructions of The Monon Center Division Manager. The Monon Center Division Manager or Guest Connection will provide instructions to staff. Recreation Manager will determine if it is appropriate to continue with adult programming and will leave an appropriate message on the Weather Hotline, as well as notify all Guest Services staff who may be answering phone calls. Carmel Clay Parks & Recreation will follow the guidelines of the Carmel Clay Schools for any programs that involve children ages 0-17 years of age. If morning conditions create a school delay, any programs scheduled for that timeframe will be cancelled, rescheduled, or refunded (prorated). If evening school activities are cancelled, Carmel Clay Parks & Recreation activities will also be cancelled. Maintenance staff should report to work even if the building closes. Part-time employees should call to check the status of their shift. Winter weather message will be on Employee Call-in Line. Full-time staff should report to work as scheduled if facility is open.

3.4 Floods

Notification about potential flooding will be given via television, radio, public safety agency warning, or public address systems. Upon notification, preparations to evacuate must begin.

All closures must be initiated by The Monon Center Division Manager. Programming: All programs will terminate immediately. Facility: The Monon Center will close as quickly as reasonable. Staff will direct all guests to the Fitness Hallway or 2nd Floor of the West Building.

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3.5 Earthquakes

Staff and guests inside The Monon Center should: • Move toward inside walls away from large open areas and glass

windows. • Seek shelter under tables or desks with the head placed between the

knees. Staff and guests outside The Monon Center should: • Move away from buildings and utility lines. • Lie or sit down on the ground. Once the earthquake has subsided, roll call will be taken to account for: • Staff • Guests • KidZone • Program Instructors and Participants Full-time employees must check for damage or injuries as follows: • West Building: Food Services, Aquatics, Maintenance, Guest Services • East Building: Recreation • KidZone: Guest Connection Returning to normal activities will not take place until structures and/or areas have been certified as being safe by public safety personnel and Department maintenance staff responsible for the respective areas.

4.0 FIRE At visual sighting of smoke or fire:

• Activate fire alarm system and notify other building occupants of the condition. • Evacuate area if necessary. • If conditions permit, all full-time staff should go room to room to make sure building is

clear of all staff and guests. • Staff trained in usage of fire extinguishers may attempt to extinguish small fires if the

proper extinguisher is available.

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At the sounding of a fire alarm and/or notification that a fire exists:

• Exit facility to designated areas on APPENDIX D. • Do not use the elevator. Take the stairs to exit facility to designated areas. • When smoky conditions exist:

o Crawl on hands and knees along walls toward the exit. o Always feel doors for signs of heat prior to opening. o Use caution when reaching for door handles. Remember, metal conducts heat. o If stairs must be descended do so in a backwards fashion feeling with your feet for a

solid surface before progressing.

Fire (no code): Alarms will sound. Full-time employees must clear and lock each room (without putting themselves in direct harm):

• West Building: Food Services, Aquatics, Maintenance, Guest Services • East Building: Recreation • KidZone: Guest Connection

KidZone Attendants/Guest Connection will evacuate with the children and the sign-in sheet/identification box. Parents or legal guardians will meet Attendants at the Event Meadow to pick up their children. Guest Services Attendants should close their cash drawers and assist in directing guests through evacuation procedures. Program instructors should leave the building with their guests and rosters. All should evacuate to the respective designated area depending on program location. Instructors will then take roll call to account for all guests. If guests are 17 and younger, they should remain with their instructor until a parent or legal guardian has authorized their release by signing the roster. Guests (18 or older) may leave the grounds if they choose. Children 17 and younger may only leave with a parent or legal guardian. East Building staff and guests should evacuate to the back of East Parking Lot; West Building staff and guests should evacuate to the Event Meadow. Return to normal activities only after the Fire Department and The Monon Center Division Manager or Guest Connection give the “All Clear” to re-enter the facility.

5.0 HAZARDOUS MATERIALS INCIDENT A hazardous material is any substance (solid, liquid, or gas) that has the potential to harm an individual if ingested or absorbed.

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Notification can occur as a result of the visual observance of an incident; or a public announcement by Police, Fire, or other emergency agency. If the hazardous material incident is within the structure where you are located:

• Insure that the affected area is closed off to all but emergency personnel or specifically trained staff.

• Determine the need to leave the building. If the hazardous material incident is outside the structure where you are located:

• Stay inside unless advised to evacuate. • Close all windows and doors on the side of the structure that faces the incident. • Relocate as many activities as possible to areas of the structure away from the exposed

side. • If advised to evacuate by public safety authorities:

o Evacuate in the direction and to a location as directed by safety personnel. o Maintain order within the group and insure roll call is taken upon arrival at designated

area. o Notify Department Administration of your location. o Notify parents and/or legal guardians of location to expedite pick-up process.

If hazardous material incident is near your outside activity:

• Move all personnel to an area up wind from the incident (a generally accepted minimum safe distance is ½ mile).

• NOTE: ACTUAL SAFE DISTANCES VARY WITH THE SPECIFIC PRODUCTS INVOLVED, WEATHER CONDITIONS, AND OTHER CONSIDERATIONS.

• Once relocated to a safe area, complete a roll call. • Administer first aid if necessary. • Notify Department Administration of your location. • Notify parents and/or legal guardians of location to expedite pick-up process.

The Monon Center: Individual who discovers hazardous substance should immediately contact Maintenance and consult the Material Safety Data Sheets (MSDS) for the proper precautions and clean-up procedures. Code Brown + Location: Fecal or bodily fluids.

• Aquatics: Maintenance and Aquatics Shift Leads will respond and notify staff of approximate time of pool or location closure.

• Other Locations: Maintenance and appropriate staff will respond and notify staff of any closure(s).

Return to normal activities only after The Monon Center Division Manager or Guest Connection has declared the area to be safe.

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6.0 UTILITY EMERGENCIES

6.1 Gas Line Break

If a gas line breaks inside The Monon Center: • Evacuate the building immediately following The Monon Center Evacuation

Procedures on page 11. • Once outside of the building in a safe area, The Monon Center Division Manager

will notify Vectren, Fire Department, and Department Administration. If a gas line breaks outside the Monon Center: • Secure the area and stop anyone from entering the area. • The Monon Center Division Manager will notify Vectren, Fire Department, and

Department Administration. Return to normal activities only after proper authorities and The Monon Center Division Manager or Guest Connection give the “All Clear” on re-entering the facility.

6.2 Water Line Break or Loss of Water Notify Department Administration, Maintenance personnel, and Carmel Utilities.

If a water line breaks inside a structure: • The Monon Center Division Manager will notify Carmel Utilities and Department

Administration. Subdivision Managers will determine if it is appropriate to continue with programming and will leave an appropriate message on the Weather Hotline, as well as notify all Guest Services staff who may be answering phone calls. Return to normal activities only after proper authorities and The Monon Center Division Manager or Guest Connection give “All Clear” and water is restored to the facility. If a water line breaks outside a structure: The Monon Center Division Manager will notify Carmel Utilities and Department Administration. Activities will resume only after proper authorities and The Monon Center Division Manager or Guest Connection give the “All Clear” and water is restored to the facility.

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7.0 ELECTRICAL POWER FAILURE AND INCIDENTS

Code Purple: Power Outage. All or partial power to the facility has been lost. Maintenance Manager and staff will assume lead in determining cause of outage and whether closure is required.

Determine whether the problem affects only a portion of the structure, the entire structure, several structures, or an entire portion of the community. If the problem affects only Department property, contact Maintenance and provide known information relative to incident.

• In all situations, notify your supervisor or Department Administration to determine plan of action for possible dismissal or program cancellation.

• Notify Department Administration by whatever means are available. • Maintain a fire and security watch until relief can be provided. • Be aware that loss of communication is a potentially serious situation and must be dealt

with immediately. Communication loss normally results in the loss of all alarm systems and means of requesting an emergency response, if needed.

When incident involves a potential electrocution or person in direct contact with a power source, do the following:

• Do not touch the victim. You could also be electrocuted. • Call 911. • Try to find the source of power and shut it off. • Notify Department Administration of your situation and actions taken. • Complete all necessary paperwork and submit to Director or Human Resources Manager

within 24 hours. 8.0 CRIMES AND ACTS OF TERRORISM

8.1 Armed Robbery

During the robbery: • Do not resist in any way. • Obey instructions, remain calm and cooperative. • Give only what is asked for. • Consider all weapons to be loaded and real. • Be observant. • Call 911 when possible.

8.2 Shooting

• Obey instructions • Be observant. • Attempt to retain and preserve any physical evidence. • Call 911 when possible.

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8.3 Bomb Threat

If a call is received that a bomb has been placed in a Department facility:

• Try to determine the following from the call: o Name of caller or organization. o Whether caller is male or female. o Location of the explosive device (bomb). o Detonation date and time. o What the device looks like and what type of explosives used. o Note any background noise heard during conversation. o Name of person specifically requested by caller.

• Call 911. • Call Department Administration. • If staff is available while preparing to evacuate, try to survey the facility for any

unusual activity or areas that appear to have been recently disturbed. • Wait for Police to arrive at the scene.

If requested, assist the Police by providing the following information;

• All information received from initial or subsequent phone calls. • A floor plan of facility making note of any unusual observations made. • Do not open, lift, turn, or push anything. • Follow all directions given by the Police Department.

8.4 Fights or Altercations

Alert Emergency Action Team.

Emergency Action Team lead will activate the EMS or non-emergency police number as appropriate. Do not attempt to get between the individuals or take any other action which endangers you, staff, or guests.

9.0 CIVIL OR NATIONAL DISORDERS

9.1 Civil Unrest, Demonstrations, and Disturbances

• Notify the Police and Department Administration. • Calmly notify the guests of the facility about the situation. • Take no further action, such as dismissal, until advised to do so by Police or

Department Administration. • Maintain security of any equipment or sensitive documents located at the facility.

9.2 National Emergencies and Disasters

All actions during national emergencies or disasters must be based on information, time, and general climate of the particular situation. Information will normally be received from Department Administration.

10.0 LOST OR MISSING CHILD

Code Yellow + Location: Parent has reported a lost child. Emergency Action Team responds and requests additional staff members, as needed, to man every entry and exit point to the facility.

• All personnel involved in Code Yellow should change their radio to Channel 7 (Managers Repeater 2) so guests cannot hear conversations regarding the child. Do not share Code Yellow information with guests.

• Staff should position themselves at all possible entrances/exits to the area from which the child is reported missing.

• All other staff should strategically sweep through the area to make every attempt to identify the child.

• If child is not found within 5 minutes, search should widen to entire facility and park. • If child is not found within 10 minutes, Police should be called to assist in search. • After child is located, staff should announce on the radio “Code Yellow is Clear” on

both Channels 1 and 7 (Managers Repeater 2). Do not announce the child’s name on the radio or public address (PA) system.

NOTE: After Code Yellow has been cleared, announce on radio that “Code Yellow is clear.” This should be repeated three times. Code Blue + Location: Lost child is with staff. Guest Connection will respond and request any assistance if needed.

• All personnel involved in Code Blue should change their radio to Channel 7 (Managers Repeater 2) so guests cannot hear conversations regarding the child.

• If known, parent’s name may be announced over the public address (PA) system to ask that they report to a certain area.

• If the parent is not found within 5 minutes, search should widen to entire facility and park.

• If the parent is not found within 10 minutes, Police should be called to assist in search. • After the parent is located, staff should announce on the radio “Code Blue is Clear” on

both Channels 7 and 1. Do not announce the child’s name on the radio or public address (PA) system.

NOTE: After Code Blue has been cleared, announce on the radio that “Code Blue is clear.” This should be repeated three times.

May 2009 21

APPENDIX A.

Protocol for Cleaning Code Brown

22

APPENDIX A.

Protocol for Cleaning Code Brown Fecal in the pool:

• For both formed-stool and diarrhea fecal accidents, direct everyone to leave the pool. Do not allow anyone to enter the contaminated pool(s) until all decontamination procedures are completed.

• Contact Maintenance • Wear Personal Protective Equipment (PPE) • For both formed-stool and diarrhea fecal accidents, remove as much of the fecal material

as possible using a net or scoop and dispose of it in a sanitary manner. Clean and disinfect the net or scoop.

• Raise the chlorine to 2ppm (if less than 2ppm), and ensure the water’s pH is between 7.2-7.5.

• This chlorine concentration was selected to keep the pool closure time to 30 minutes. • Maintain the chlorine concentration at 2ppm, pH 7.2-7.5 for at least 25 minutes before

reopening the pool. • Ensure that the filtration system is operating while the pool reaches and maintains the

proper free chlorine concentration during the disinfection process. • Document in the Daily Log

Vomit in the pool: Same as if fecal matter is in the pool. Diarrhea in the pool:

• For both formed-stool and diarrhea fecal accidents, direct everyone to leave the pool. Do not allow anyone to enter the contaminated pool(s) until all decontamination procedures are completed.

• Contact Maintenance • Wear Personal Protective Equipment (PPE) • For both formed-stool and diarrhea fecal accidents, remove as much of the fecal material

as possible using a net or scoop and dispose of it in a sanitary manner. Clean and disinfect the net or scoop.

• Raise the free chlorine concentration to 2ppm and maintain the water’s pH between 7.2-7.5. The chlorine and pH should remain at these levels for at least 12.75 hours to achieve the CT inactivation value of 15,300.

• Ensure that the filtration system is operating while the pool reaches and maintains the proper free chlorine concentration during the disinfection process.

• Backwash the filter after reaching the CT value. Be sure the effluent is discharged directly to waste and in accordance with state regulations.

• Allow swimmers back into the pool after the required CT value has been achieved and the chlorine level has been returned to normal operating range allowed.

• Document in the Daily Log

Fecal on land:

• Wear Personal Protective Equipment (PPE) • Contact Maintenance • Remove waste and put into biohazard bag and dispose in biohazard container. • Use 33 peroxide solutions to kill all bacteria or use bleach. • Allow the solution to set for one hour, rinse area into drain. • Take precaution not to allow it to flow into pool (if applicable)

Vomit on land:

• Wear Personal Protective Equipment (PPE) • Contact Maintenance • Apply Sorb-It, granulated dry substance, to absorb the vomit. • Put into biohazard bag and dispose in biohazard container. • Use 33 peroxide solutions to kill all bacteria or use bleach. • Allow the solution to set for one hour, rinse area into drain. • Take precaution not to allow it to flow into pool (if applicable).

Fecal accidents are a concern and an inconvenience to both staff and guests. Carefully explain to guests why the pool needs to be closed in response to a fecal accident. Understanding that pool closure is necessary for proper disinfection and protection of the health and safety of swimmers is likely to promote support rather than frustration. Pool closures allow chlorine to do its job— to kill germs and help prevent Recreational Water Illnesses (RWIs). A diarrhea fecal accident in the pool is a higher-risk event than a formed stool accident. With most diarrhea illnesses, the number of infectious germs found in each bowel movement decreases as the diarrhea stops and the person’s bowel movements return to normal. Therefore, a formed stool is probably less of a risk than a diarrhea accident that you may not see. A formed stool may contain no germs, a few, or many that can cause illness. You won’t know. The germs that may be present are less likely to be released into the pool because they are mostly contained within the stool. However, formed stool also protects germs inside from being exposed to the chlorine in the pool, so prompt removal is necessary.

APPENDIX B.

The Monon Center Entrances/Exits

25

1

3

4

5 7 8 9

10

1112

14

13

151617

18

1920

21

22

23

2

6

North

111th StreetCol

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lvd.

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gelin

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d.APPENDIX B.THE MONON CENTER

ENTRANCES/EXITS

APPENDIX C.

Outdoor Aqua Park Gates

27

G

L

M

N

E

J

H

F

D

C

I

K

BA

North

APPENDIX C.OUTDOOR AQUA

PARK GATES

APPENDIX D.

The Monon Center Evacuation Sites

29

North

Event MeadowEvacuation Site

APPENDIX D . The Monon Center Evacuation Sites

East Parking LotEvacuation Site

Col

lege

Ave

nue

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d.

111th Street

APPENDIX E.

Guest Incident Form

31

Guest Incident Form – 5/26/09 Page 1 of 2

Guest Incident Form

Date of Incident: __________ Time of Incident: _________ am / pm Location: _______________________________ Guest Information: Guest Name: ________________________________________________ Gender: Male / Female Parent Name (If Guest is 17 or under): _______________________________ Parent Contacted (If Guest is 17 or under): Yes / No

Address: _______________________________________________ City: _____________________ Zip: ____________ Phone Number: (_____)_________________________ Staff Follow-Up Phone Call Requested: Yes / No Incident Information: Police Called: Yes / No If Yes, case number: __________________________________ (Damaged/Stolen Property Require Police Report) Description of Incident: _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________

Were there injuries? Yes / No (if yes, please complete Injury Information below) Injury Information: EMS Called: Yes / No If Yes, was injured transported: Yes / No Description of Injury: _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________

Description of Care: _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ Guest Signature: _____________________________________________________ Date: _________________________

Guest Incident Form – 5/26/09 Page 2 of 2

Witness Information: Witness #1 Name: _____________________________________ Phone Number: (_____)_________________________ Address: _______________________________________________ City: _____________________ Zip: ____________ Description of Incident: _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ Witness #2 Name: _____________________________________ Phone Number: (_____)_________________________ Address: _______________________________________________ City: _____________________ Zip: ____________ Description of Incident: _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ _________________________________________________________________________________________________ Internal Use Only: Form must be turned in to Subdivision Manager at end of shift

Staff Member Completing Form: __________________________________ Title: ____________________ Staff Member Providing Care (if applicable): _____________________________ Title: ____________________

(Workman’s Comp Form must be filled out for any injury involving a Department Employee) Additional Staff Information Regarding Incident: ______________________________________________________________________________________________ ______________________________________________________________________________________________ ______________________________________________________________________________________________ ______________________________________________________________________________________________ Shift Lead Signature: _______________________________________ Subdivision: ___________________ Subdivision Manager: ___________________________________________ Date: ____________________ Staff Follow Up Call (if requested): ____________________________________ Date: ____________________ Division Manager: ______________________________________________ Date: ____________________ Copy of Form Forwarded to: ______________________________________ Date: ____________________

APPENDIX F.

Indiana Worker’s Compensation First Report of Employee Injury, Illness

34

INSTRUCTIONS

General Instructions:

1. Please enter information into all of the areas of the First Report form, except the boxes at the top right corner of the form whichis for office use only.

2. Enter all dates in MM/DD/YY format.

3. Please return completed form electronically by an approved EDI process.

4. For answers to questions, please call (317) 232-3808.

Definitions:

AGENT NAME AND CODE NUMBER: Enter the name of your insurance agent and his / her code number if known. This informationcan be found on your insurance policy.

ALL EQUIPMENT, MATERIALS OR CHEMICALS EMPLOYEE WAS USING WHEN ACCIDENT OR EXPOSURE OCCURRED: Listanything the employee was using, applying, handling or operating when the injury or exposure occurred. If the injury involves a fall, indicateany surfaces and / or objects the claimant fell on and where they fell from. Enter “NA” if no equipment, materials or chemicals were being������e.g. Acetylene cutting torch, metal plate, etc.).

AVG WG/WK: Claimant’s average weekly wage, calculated by totaling the latest 52 weeks of wages (including overtime, tips, etc.) anddividing by 52.

CLAIMS ADMINISTRATOR: Enter the name of the carrier, third-party administrator, state fund, or self-insured responsible for administering����������

CONTACT NAME / TELEPHONE NUMBER: Enter the name of the individual at the employer’s premises to be contacted for additionalinformation (i.e. Supervisor, HR Person, Nurse, etc.)

DATE DISABILITY BEGAN: The first day on which the claimant originally lost time from work due to the occupational injury or diseaseor as otherwised deigned by statute.

DEPARTMENT OR LOCATION WHERE ACCIDENT OR EXPOSURE OCCURRED: If the accident or exposure did not occur on theemployer’s premises, enter address or location. Be specific (e.g. Maintenance, Client’s Office, Cafeteria, etc.).

EMPLOYEE STATUS: Indicate the employee’s work status from the following choices: Full-time, Part-time, Apprentice Full-time, ApprenticePart-time, Volunteer, Seasonal Worker, Piece Worker, On-Strike, Disabled, Retired, Not Employed or Unknown (you may also abbreviate���������������FT, PT, AFT, APT, VO, SW, PW, OS, DI, RE, NE, or UK).

HOW INJURY / ILLNESS OCCURRED: Describe the sequence of events leading to the injury or exposure (e.g. Worker stepped backto inspect work and slipped on some scrap metal. As worker fell, he brushed against the hot metal; Worker stepped to the edge of thescaffolding, lost balance and fell six feet to the concrete floor. The worker’s right wrist was broken in the fall).

NCCI CLASS CODE: A four-digit code classifying the occupation of the claimant.

OCCUPATION / JOB TITLE: Enter the primary occupation of the claimant at the time of the accident or exposure.

PART OF BODY AFFECTED: Indicate the part of body affected by the injury / illness (e.g. Right forearm, Low Back, etc.)

REPORT PURPOSE CODE: 00 = Original First Report of Injury; 02 = Updated or Amended First Report.

RTW DATE (Return to Work Date): Enter the date following the most recent disability period on which the employee returned to work.

SIC CODE: This is the code which represents the nature of the employer’s business which is contained in the Standard IndustrialClassification Manual published by the Federal Office of Management and Budget.

SPECIFIC ACTIVITY EMPLOYEE ENGAGED IN DURING ACCIDENT / EXPOSURE: Describe the specific activity the employee wasengaged in during the accident or exposure (e.g. Cutting metal plate for flooring, sanding ceiling woodwork in preparation for painting).

TYPE OF INJURY / ILLNESS: Briefly describe the nature of the injury or illness (e.g. Contusion, Laceration, Fracture, etc.)

WORK PROCESS THE EMPLOYEE WAS ENGAGED IN DURING ACCIDENT / EXPOSURE: Enter “NA” if employee was not engagedin a work process, such as if walking down the hallway (e.g. Building maintenance).

INDIANA WORKER’S COMPENSATIONFIRST REPORT OF EMPLOYEE INJURY, ILLNESSState Form 34401 (R9 / 3-01)

FOR WORKER’S COMPENSATION BOARD USE ONLYJurisdiction Jurisdiction claim number Process date

Please return completed form electronically by an approved EDI process. PLEASE TYPE or PRINT IN INKNOTE: Your Social Security number is being requested by this state agency in order to pursue its statutory responsibilities. Disclosure is voluntary and you will not be penalized for refusal.

EMPLOYEE INFORMATIONSocial Security number Date of birth Sex

Male Female UnknownName (last, first, middle) Marital status

Address (number and street, city, state, ZIP code)

Telephone number (include area code) Number of dependents

UnmarriedMarriedSeparatedUnknown

Occupation / Job title NCCI class code

Employee statusDate hired State of hire

Hrs / Day Days / Wk Avg Wg / WkPaid Day of InjurySalary Continued

Wage Per

$ HourYear

DayOther

Week Month

EMPLOYER INFORMATIONName of employer

Address of employer (number and street, city, state, ZIP code)

Employer ID#

Location number

Telephone number

Carrier / Administrator claim number

SIC code Insured report number

Employer’s location address (if different)

Report purpose code

Actual location of accident / exposure (if not on employer’s premises)

CARRIER / CLAIMS ADMINISTRATOR INFORMATIONName of claims administrator

Address of claims administrator (number and street, city, state, ZIP code)

Telephone number

Name of agent

Carrier federal ID number

Code number

Check if appropriate

Policy / Self-insured number

Policy periodInsurance CarrierThird Party Admin.

Self Insurance

From To

OCCURRENCE / TREATMENT INFORMATIONDate of Inj./ Exp.

Last work date

RTW date

Department or location where accident / exposure occurred

Specific activity engaged in during accident / exposure

How injury / exposure occurred. Describe the sequence of events and include any relevant objects or substances.

Name of physician / health care provider

Name of witness

Date prepared

Time of occurrence Date employer notified Type of injury / exposure Type code

Time workday began

Date of death

Date disability began Part of body

Telephone number Date administrator notified

Telephone numberName of preparer Title

Cause of injury code

Part code

Injury / Exposure occurredon employer’s premises?

YesNo

Name of contact Telephone number

All equipment, materials, or chemicals involved in accident

Work process employee engaged in during accident / exposure

INITIAL TREATMENTNo Medical TreatmentMinor: By EmployerMinor: Clinic / HospitalEmergency CareHospitalized > 24 HoursFuture Major Medical / LostTime Anticipated

AM PM

An employer’s failure to report an occupational injury or illness may result in a $50 fine (IC 22-3-4-13).

APPENDIX G.

The Monon Center First Aid Locations

37

APPENDIX G.

The Monon Center First Aid Locations First Aid Locations East Building: East Desk

Art Studio Program Room A Program Room B Program Room C Staff Offices West Building: West Desk Laundry Room at Fitness Center KidZone Dance Studio Fitness Room A Fitness Room B Gymnasium A Storage Gymnasium B Storage Gymnasium C Storage Maintenance: Maintenance Break Room behind entry door Indoor Aquatics: First Aid Room located off pool deck next to Indoor Aquatics Office (additional first aid supplies-back room of Indoor Aquatics Office) Outdoor Aqua Park: Outdoor Aqua Park Office Entrance to Lazy River Automated External Defibrillator (AED) Locations East Building: East Desk West Building: West Desk Fitness Desk Gymnasium B Indoor Aquatics: First Aid Room Outdoor Aquatics: Outdoor Aqua Park Office