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Education Standards & QualityManagement System (QMS)- Why
Integration is Imperative?: Sharing theUM Experience
Fauza Ab. GhaffarDean, Graduate Studies, UM
SIEQA 2, 2015Malaysia Qualifications Agency
Petaling Jaya19 August 2015
•Conventional• AdHoc/Institutional focussed
1• QMS-based onISO9001;2001/8/15
2
• AcademicQualityAssurance
• MQF andRelatedRequirements
• ProfessionalRequirements
3 i4
UM Quality Journey/Phases
IntegratedApproach
< 20002000-2006
2004-2010
>2010
• Isolated/ AdHoc QualityMechanismRules ®ulations
• Requirements• Lack of
Monitoring
• QMS Principles• PDCA
Approach• Internal &
ExternalMonitoring
• Formal/UnifiedQualityStandards
• Jaminan KualitiIPTA
• MQF
• MQF & RelatedRequirements
• QMS based Practices• Documentatio
n• Audit• Data analysis• Stakeholders
Involvement• CQI Culture
Phase 4Integrated Approach toQuality Improvement
Plus Point for UM
QMS thusIQA inPlace
QMS holistic ,Comprehensive
& Integrated
ManagementCommitment
ResourcesAvailability
PT 01 PT 02
PT 03
PT 04
PT 05
PT 06
PT 07
PT 08
PT 09
PT 10
Icertification
Principle 1 - Customer-Focused Organisation: "Organisations depend on their customers andtherefore should understand current and futurecustomer needs, meet customer requirementsand strive to exceed customer expectations".
Principle 2 - Leadership : "Leaders establishunity of purpose and direction of theorganisation. They should create and maintainthe internal environment in which people canbecome fully involved in achieving theorganisation's objectives."
Principle 3 - Involvement of People : "Peopleat all levels are the essence of an organisationand their full involvement enables their abilitiesto be used for the organisation's benefit".
Principle 4 - Process Approach : "A desiredresult is achieved more efficiently when relatedresources and activities are managed as aprocess."
Principle 5 - SystemApproach toManagement :"Identifying, understandingand managing a system ofinterrelated processes for agiven objective improvesthe organisation'seffectiveness andefficiency."
Principle 6 - ContinualImprovement :"Continual improvementshould be a permanentobjective of theorganisation."
Principle 7 - Factual Approach to DecisionMaking : "Effective decisions are based on theanalysis of data and information."
Basic Approach
PDCA
PROSES TERAS UM
PT01 : PENGAJARAN & PEMBELAJARANPT02 : PENYELIDIKANPT03 : SUMBER MANUSIAPT04 : INFRASTRUKTUR & HARTAPT05 : KEWANGANPT06 : KOMERSIALISASIPT07 : HAL EHWAL PELAJARPT08 : PERKHIDMATANPERPUSTAKAANPT09 : KOLEJ KEDIAMANPT10 : PERKHIDMATAN SUKAN /KEBUDAYAAN
• When: Upon being awarded the Self-Accreditation Status.
• Why : duplication- alignment- complementarity-efficiency
• What: standards/requirements documentation;approach & practices
• Who- ALL levels
• How- Incremental
The Integrated Approach- 4 Ws & 1 H
Quality- Driven Initiatives:Self-Accreditation Era
The QMS is to remain as the backbone for Qualityenhancement.
For Institutional/Programme Quality: Therequirements of COPIA & COPPA is to be integratedinto the QMS documentation
Conformance to these requirements shall bemonitored through the Annual Integrated Audit
2012- UM Internal Quality Audit No: 13/2012
When ?
Common basic Tenets
• Customer Focused
• Process Approach- PDCA
• Leadership & Involvement ofPeople
• Factual- based decisionmaking-based on monitoringand feedback
• CQI requirement
Why
Similarities of Requirements
What
Alignment of UM Core Processes to the COPIA/COPPAAreas of Evaluation
Analysis of Standards & Requirements in each area 1-9 &Identification of critical activities
Identification of QMS documents related to activities
Integration of standards/requirements into thedocumentation
• Documentation: Formulation/Enhancement of the variousPolicies to support the Quality Manual
Policies for major core processes
Integrating of COPIA & COPPA requirements into theQMS documents
Alignment of COPIA & COPPArequirements into the QMS documents
UM’s Core Process COPIA/COPPA Requirements
1. Teaching & Learning Area 1, 2, 3, 4 & 72. Research Area 6 & 83. Human Resource Area 54. Infrastructure & Asset Area 65. Finance Area 66. Commercialisation Area 67. Students Affairs Area 4 & 68. Library Service Area 69. Residential Colleges Area 6
10. Sports & Cultural Facilities Area 6
ProgrammeStandardsCodes of GoodPracticesProfessionalBodiesRequirements
UM’srequirement
ExternalDocument
What?
PostgraduateStandards
• Coursework&
Mix-Mode• Research
Quality- Driven Initiatives:Self-Accreditation Era
Integrated QA Framework
• Documentation: Formulation/Enhancement of thevarious Policies to support the Quality Manual Policies for major core processes Integrating of COPIA & COPPA requirements into
the QMS documents
Phase 4 : Intergrated approach
How?
Area 1,2,3,7 & 9Area 4
Area 6
Area 6
Area 4 & 6Area 4 & 6
Integration of COPIA & COPPA requirementsinto the QMS documents
Teaching & Learning: UM-PT01-PK03: First Degree Curriculum DevelopmentTeaching & Learning: UM-PT01-PK05-AK 005: Preparation of Examination Questions
Formulation of NewUndergraduate
Programmes
Area 2:Curriculum Design &
Delivery
- Curriculum Design & TeachingLearning Methods
- Structure & Content- Management of Programme-Stakeholders Linkages
Preparation of ExaminationQuestions
Area 3:Student Assessment
- Relationship betweenAssessment & Learning
- Assessment Methods
New Programme : Provisional Accreditation
Work InstructionUM-PT01-PK03-AK003 :Urusan Penawaran ProgramPengajian Baru
Working Paper for JKPT and(Borang 1 – Borang 8)
Programme Self Assessment Report (PSAR) (LPKP(01)Part A – General Info,Part B – Programme Description &Part C – Programme Standards
Quality- Driven Initiatives:Self-Accreditation Era
New Programme : Full AccreditationUM-PT01-PK03-AK005 :Pengakreditasian Penuh Program Ijazah Dasar
Final year of first cyclePSAR LPKP(02) (Part A,B,C &D)Panel Penilai (Pakar Bidang)
Course Outcome Assessment (Borang 9) &Annual Programme Monitoring (Borang 10)
Quality- Driven Initiatives:Self-Accreditation Era
All Programmes : Programme Re Evaluation &Curriculum Review
UM-PT01-PK03-AK006:Penilaian Semula Program Ijazah Dasar
PSAR LPKP (2) (Part A,B,C &D)
Working Paper for JKPT if > 30% change- Update MQR
Quality- Driven Initiatives:Self-Accreditation Era
Implementation of Integrated AuditManual for Integrated Audit- first implementedin the Internal Quality Audit No. 11/2010
Manual for Integrated Audit
Special Focus & Guided Audit on Teaching &Learning Under the Integrated Audit
Manual Panduan Penulisan Ketakakuran dan RancanganTindakan Pembetulan
Checklist Programme Maintainence Audit
UM CQImodel
Phase 4 : Intergrated approach
What Enculturation of CQI
• Identify program objectives (P-obj)
• Identify program outcomes(PO)
• Map P-Obj with PO• Map CO with PO• Specify Curriculum content, TnL
approaches, PerformanceCriteria and level
• Develop assessment plan
PDCA Cycle for Programme
PLAN
DOCHECK
ACTION
• Analyse the data fromthe various sources-course, externalexaminer,stakeholders, CTES
• Carry out Programmeoutcome evaluation
• Share results• Compare results with
what has been plan• using CQI tools• Review the gap• What can be learn and
need to be monitored
• Communicate theresults
• Identify bestpractices
• Identify newproject
• Make necessarychanges to theplan
• Carry out stakeholders survey• Involvement of external advisors• Collect appropriate data• Carry out Academic Auditing
• Carry out TnL approaches at courselevel
• Implement T &L Activities as planned• Assess the students learning as
planned• External examiners visit• Evaluation of T & L
• Formulate Co• Map CO to PO• Specify Course content, TnL
approaches, PerformanceCriteria and level
• Develop course assessmentplan
CQI Cycle for Course
PLAN
DOCHECK
ACTION
• Carry out TnL approaches andactivities
• Assess the students learning• Collect appropriate data
• Analyse the data
• Compare resultswith plan
• Identify &review gaps
• Identify areasfor improvement& best practicesto be monitored
• Take actions toclose gap
• Make necessarychanges to theplan
• Communicatethe results
• Adopt bestpractices
• Identify &implement newproject
PLAN
Who
Leaders ProcessOwners
QualityChampions
Process-Users
QMEC
Quality isEverybody;s
Business
How
IncrementalOn-
going
UM: Internal QualityMonitoring
Every staff is accountable for his/herwork
Periodic internal quality audits byFaculties
Periodic audits by institution &Management review
External 3rd party audit byMQA
Phase 4 : Intergrated approach
Conclusion: Basic tenets forQuality Enhancement
“ UM has embarked on a decade of structuredsystematic QA initiatives….& we have manymore decades to go…..”
• PDCA Cycle at all levels
• Quality is the responsibility of all• Integrated Quality Management System
• Framework/Focus/Approach/Practice
Thankuality first to be first