ERIC S. DOUGHERTY eric@cyberdougherty.com mobile: (484) 883-4955

1717 Marsha Lane, Downingtown, PA 19335 www.linkedin.com/in/edougherty

IT MANAGEMENT PROFESSIONAL Accomplished IT Strategist and Cloud Computing professional with 20+ years of experience designing,

developing, and implementing complex technical service delivery solutions in support of both internal and

external customer engagements.

Areas of Expertise:

CLOUD COMPUTING – MANAGED SERVICES – PRE & POST-SALES SUPPORT – SALES ENGINEERING – IT POLICY DEVELOPMENT –

FORECASTING – COST REDUCTION – CUSTOMER & VENDOR RELATIONS – PARTNER RELATIONSHIPS – TEAM LEADERSHIP –

PROJECT MANAGEMENT – PROPOSALS CONTRACTS

PROFESSIONAL EXPERIENCE

MICROSOFT – Malvern, PA March 2015 to Present

Provider of productivity and cloud-based solutions.

PARTNER TECHNOLOGY STRATEGIST

Advocate and evangelize Microsoft solutions to partner community. Create local partner-led events to generate sales and utilization of cloud-based solutions. Provide guidance to partner executive teams around Microsoft practice development. Educate partner resources on products and processes for Microsoft cloud services. Co-sell with partners to create consistency of process and message delivery. Deliver keynotes/presentations/demos during customer events.

Influence $5.2M in sales by managing monthly partner-led events Drove improved sales processes for partners by delivering targeted sales training to 60+ partner

organization members Achieved greater reach, sales and utilization by recruiting new partners into ecosystem

EVOLVE IP – Wayne, PA October 2012 to March 2015

Provider of cloud computing and collaboration services.

PRE-SALES DESIGN ENGINEER, CLOUD COMPUTING

Create and present cloud-based computing solutions for customers based on information gathered during sales process. Educate co-workers, customers and partners on cloud technologies and product portfolio. Negotiate terms and pricing for contracts with customers. Lead customer and partner seminars on cloud technologies. Collaborate with cross-functional team of product management, sales and engineering in product creation and improvement. Panelist/presenter in cloud computing panels and roundtables.

Increased average cloud computing MRR by 5x. Recognized with quarterly “Rock Star” award for outstanding performance Reduced sales cycle by creating improved information gathering and quoting tools

XTIUM – King of Prussia, PA January 2011 to May 2012

Provider of application availability, disaster recovery, and hosting services.

SERVICES DELIVERY MANAGER, HOSTED CLOUD SERVICES

Oversee services delivery functions and cloud service administration on a private contract basis. Create and monitor processes to enhance service delivery from pre-sales support through final customer delivery. Collaborate with cross-functional teams to assure transparency and communication between sales and engineering to unify products and services. Liaise with customers to assess needs, update them on project status, and manage expectations. Propel all projects by partnering with hardware vendors, telecomm providers, and other affiliates.

Lowered implementation cycle from 120+ days to 90 by innovated and integrated new processes for service delivery throughout full project lifecycle.

ERIC S. DOUGHERTY eric@cyberdougherty.com Page 3

Supported pre-sales engineering efforts for account management team, resulting in reduced sales

cycle time, more consistent and accurate proposals. Optimized sales processes by co-developing product definitions in collaboration with senior

management.

INTEGRA TECHNOLOGY CONSULTING – Exton, PA August 2005 to December 2010

Provider of planning, execution, and support services to improve business processes.

CO-FOUNDER AND PRINCIPAL

Co-founded, bootstrapped, and provided executive leadership for entire organization. Established and directed day-to-day operations and aspects of A/P, A/R, Human Resources and other business functions. Led diverse business units across entire organization to generate cohesive and functional operations. Spearheaded all strategic development initiatives to grow business and expand enterprise. Created and presented initial business plan to various venture capital firms. Collaborated with legal firms regarding articles of incorporation and stock plans to foster productive startup environment. Sourced and cultivated profitable customer relationships with Fortune 500 companies. Advised startup ventures to meet computing infrastructure needs, data center design, and installation. Prospected new growth opportunities and negotiated and closed contracts with vendors to win new business.

Drove 20% of additional revenue by integrating managed services products into offering. Managed $1.5M+ in annual hardware and service sales while simultaneously supervising staff and

managing customer projects. Conceptualized and crafted key marketing materials, product offerings, and standards to formulate

corporate identify and professional brand presence.

V-SPAN/WIREONE COMMUNICATIONS – King of Prussia, PA August 2000 to August 2005

Global collaboration services provider, delivering audio, video, web, and streaming solutions.

SENIOR IT SYSTEMS MANAGER (2003 to 2005)

Directed windows support group administering general help desk and Level 2 support for desktops and all server infrastructure. Analyzed operations to identify and address key areas of improvement. Prospected future product opportunities to position company for success and drafted technology roadmaps for both short and long term corporate needs.

Lowered helpdesk tickets and closure time 50% by revamping processes and utilizing ITIL Framework that improved incident management and reporting efficiencies.

Reduced staff costs 20% by innovating new efficiencies in positions. Reduced operations costs and redundant services by transplanting and consolidating three data

centers from different locations.

SENIOR MICROSOFT INFRASTRUCTURE ARCHITECT (2000 to 2003)

PREVIOUS EXPERIENCE

Led delivery of complex projects as a Project Leader and created computer networks as a Systems

Engineer at StrategicLink Consulting (Malvern, PA).

Additional positions held as Systems & Networking Consultant at Integrated Systems Consulting

Group (Wayne, PA) and Systems Network Technician at ERM, Inc. (Exton, PA).

EDUCATION

MS, Information Sciences – The Pennsylvania State University – Great Valley,PA BS, Business Management – West Chester University – West Chester, PA