E16 SUPPORT

“The key is to set realistic cus-

tomer expectations, and then

not to just meet them, but to

exceed them — preferably in

unexpected and helpful ways.”

– Richard Branson

In This Guide

• Support Links

• Feature Knowledge

• Training

• Events

Welcome Aboard

Getting customers off to a good start is vital in the short and long term suc-

cess of their E16 investment.

A “Good Start” begins with good training and solid technical support.

Our full range of services includes enhanced support, training and a variety

of online resources.

E16 operating software updates, manuals and support representatives are

just a click away.

Technical Support for Dealers

Help Is At Your Fingertips

Manuals, tips and technical support can be accessed a variety of ways.

Manuals, Knowledge Base and Help Desk

Access written manuals and a knowledge base containing the most com-

mon questions and answers by visiting the E16 Support Website.

For technical phone support, you can start a support ticket. A technical

support representative will contact you by phone.

www.E16Support.com

Classroom and On Site Training Whether you are new to the E16 program or in need of training for new staff

members, Bernina offers both classroom and on site training programs.

The curriculum includes:

• Machine Operation

• Machine Maintenance

• Hooping and Accessories

• Operating Software

Events

Attending classes and events are

a great way to stay up to date on

technical and maintenance proce-

dures.

The E16 has many software fea-

tures that are updated periodically

so staying up to date is important.

Keep It Current! Attend Events.

Count on us!

Full Featured

Understanding the

many professional fea-

tures of the E16 will

help in understanding

what customers are

trying to accomplish.

Customers have the

ability to use a wide

variety of threads, fab-

rics and design sizes.

A large sewing field

and professional at-

tachments offer greater

product and substrate

selection.

With a feature rich ma-

chine, creativity is the

result . Trouble shoot-

ing can be challenging

when dealing with so

many variables.

Professional Features Allow for Ultimate Creativity

Be The Expert It is important to learn the features of the E16. With a wide variety of capabili-

ties and products that can be embroidered, trouble shooting specific customer

concerns can be challenging.

By understanding what the E16 is capable of you can better diagnose the differ-

ence between a technical support issue and an embroidery applications issue.

Familiarizing yourself with the features by conducting sew outs in house is a

great way to learn the capabilities of the E16. Taking classes and attending

events are also a great way to stay up to date with any product enhancements.

Contact Us

www.E16Support.com

Technical Support

Mon-Fri

8:30 am to 5:30 pm CST

We’re Here To Help

Visit the E16 Dealer Support site for all of your support resources.

BERNINA E16 Dealer Support

www.E16Support.com

User Manuals

PC Requirements

Operating Software Updates

Installation and Start Up

Support Tickets

Training Requests

Events