e-government mapping in brazil brazilian court of audit cláudia dias - august 2004

E-government mapping in Brazil

Brazilian Court of Audit

Cláudia Dias - August 2004

2

Contents

E-gov definition

Information society status

Public policies

E-gov mapping

Data analysis

Conclusions

Future audit tasks


3

E-government definition

“Transformation of internal and external public-sector relationships through Internet-enabled operations, information and communication technology to optimize government service delivery, constituency participation, and internal government processes.”

Gartner Group, 2002.


4Information society status

8.547.403,5 Km2178 million inhabitants


5Information society status

20.5 million internet users - high socioeconomic classes (pop. 178 million inhabitants).

barriers - illiteracy, high prices, insecurity.

enterprises - e-mail, videoconference, on-line banking, telework, e-commerce.

E-gov examples - receitanet, comprasnet, elections.

infrastructure - PCs, TVs, telephone lines (39.2 million - fix phone lines/ 46.4 million - cell phones).

low percentage of sites in Portuguese.


6

Public policies Information society (2000-2007)

Scientific and technological information dissemination

E-learning

Digital libraries

Telemedicine

E-commerce

E-government

E-citizenship

E-education


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Public policies Digital inclusion (2004-2007)

software exportation

(from US$ 100 million to US$ 1 billion)

6.000 community telecenters

number of Internet users

(from 22,4 to 37 million users)


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Public policies E-gov proposal (since 2000)

Free software

Digital inclusion

Systems integration

Legacy systems and software licensing

Web services management

Network infrastructure

G2G (Government to Government)

Knowledge management and strategic information


9

E-gov mapping

First phase - e-gov diagnosis Collect data about e-gov information services Support future audit tasks

No intention of judging visual presentation, content or quality of the information services - efficiency, effectiveness, efficacy.


10Method and materials

Approach: web visits.

Universe: more than a thousand sites.

Sample: 45 homepages of the highest ranking agencies of the Judiciary, Executive, and Legislative Branches.

Tools: Internet explorer, accessibility evaluator, Lynx viewer (text browser).


11Method and materials

Parameters:

communication - institutional information, "contact us", and privacy and security policy;

information access - search tool, site map, accessibility;

news, diversity of services and information, highlighted areas.


12Data analysis

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Num

ber o

f hom

epag

esObserved parameters

Institutional information

Contact us

Privacy and security policy

Search tool

Site map

Accessibility

New s


13Data analysis

Most homepages (95%) - e-gov communication - institutional information, "contact us", and news;

70% - information access - search tool, site map;

2.583 links to information services;


14

Data analysis

4% are concerned about web accessibility;

4% inform their privacy and security policies;

62% - highlights - News.


15Conclusions

The Brazilian citizens can use the Internet to register in Social Security, file income tax returns, monitor Court cases in which they are involved, access government news, report violations against public properties, send letters and telegrams, search lists of generic medicines, phone fees, fares, fuel prices, and other services and information.


16Conclusions Brazilian e-gov main challenges:

to gain population’s trust in electronic services by publicizing its privacy and security policy;

to entirely understand web accessibility, implementing as many accessible elements as possible; and

to point out, more precisely, what kind of services and information are considered priorities by Brazilian citizens.


17Future audit tasks

Develop a method to audit e-gov programs - program evaluation, information security, information access and social control (2004);

Select a sample of e-gov programs to be audited, based on predefined criteria (2004);

Apply the audit method in this sample (2005);

Validate this audit method (2005);

Train other auditors to apply this method in other e-gov programs (2006).


18Contact information

E-mail: [email protected]

Telephone: (55 61) 316-5253


e-government mapping in brazil brazilian court of audit cláudia dias - august 2004

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