![Page 1: E-government mapping in Brazil Brazilian Court of Audit Cláudia Dias - August 2004](https://reader036.vdocuments.mx/reader036/viewer/2022082917/5515a54f55034691418b6140/html5/thumbnails/1.jpg)
E-government mapping in Brazil
Brazilian Court of Audit
Cláudia Dias - August 2004
![Page 2: E-government mapping in Brazil Brazilian Court of Audit Cláudia Dias - August 2004](https://reader036.vdocuments.mx/reader036/viewer/2022082917/5515a54f55034691418b6140/html5/thumbnails/2.jpg)
2
Contents
E-gov definition
Information society status
Public policies
E-gov mapping
Data analysis
Conclusions
Future audit tasks
Brazilian Court of Audit
![Page 3: E-government mapping in Brazil Brazilian Court of Audit Cláudia Dias - August 2004](https://reader036.vdocuments.mx/reader036/viewer/2022082917/5515a54f55034691418b6140/html5/thumbnails/3.jpg)
3
E-government definition
“Transformation of internal and external public-sector relationships through Internet-enabled operations, information and communication technology to optimize government service delivery, constituency participation, and internal government processes.”
Gartner Group, 2002.
Brazilian Court of Audit
![Page 4: E-government mapping in Brazil Brazilian Court of Audit Cláudia Dias - August 2004](https://reader036.vdocuments.mx/reader036/viewer/2022082917/5515a54f55034691418b6140/html5/thumbnails/4.jpg)
4Information society status
8.547.403,5 Km2178 million inhabitants
Brazilian Court of Audit
![Page 5: E-government mapping in Brazil Brazilian Court of Audit Cláudia Dias - August 2004](https://reader036.vdocuments.mx/reader036/viewer/2022082917/5515a54f55034691418b6140/html5/thumbnails/5.jpg)
5Information society status
20.5 million internet users - high socioeconomic classes (pop. 178 million inhabitants).
barriers - illiteracy, high prices, insecurity.
enterprises - e-mail, videoconference, on-line banking, telework, e-commerce.
E-gov examples - receitanet, comprasnet, elections.
infrastructure - PCs, TVs, telephone lines (39.2 million - fix phone lines/ 46.4 million - cell phones).
low percentage of sites in Portuguese.
Brazilian Court of Audit
![Page 6: E-government mapping in Brazil Brazilian Court of Audit Cláudia Dias - August 2004](https://reader036.vdocuments.mx/reader036/viewer/2022082917/5515a54f55034691418b6140/html5/thumbnails/6.jpg)
6
Public policies Information society (2000-2007)
Scientific and technological information dissemination
E-learning
Digital libraries
Telemedicine
E-commerce
E-government
E-citizenship
E-education
Brazilian Court of Audit
![Page 7: E-government mapping in Brazil Brazilian Court of Audit Cláudia Dias - August 2004](https://reader036.vdocuments.mx/reader036/viewer/2022082917/5515a54f55034691418b6140/html5/thumbnails/7.jpg)
7
Public policies Digital inclusion (2004-2007)
software exportation
(from US$ 100 million to US$ 1 billion)
6.000 community telecenters
number of Internet users
(from 22,4 to 37 million users)
Brazilian Court of Audit
![Page 8: E-government mapping in Brazil Brazilian Court of Audit Cláudia Dias - August 2004](https://reader036.vdocuments.mx/reader036/viewer/2022082917/5515a54f55034691418b6140/html5/thumbnails/8.jpg)
8
Public policies E-gov proposal (since 2000)
Free software
Digital inclusion
Systems integration
Legacy systems and software licensing
Web services management
Network infrastructure
G2G (Government to Government)
Knowledge management and strategic information
Brazilian Court of Audit
![Page 9: E-government mapping in Brazil Brazilian Court of Audit Cláudia Dias - August 2004](https://reader036.vdocuments.mx/reader036/viewer/2022082917/5515a54f55034691418b6140/html5/thumbnails/9.jpg)
9
E-gov mapping
First phase - e-gov diagnosis Collect data about e-gov information services Support future audit tasks
No intention of judging visual presentation, content or quality of the information services - efficiency, effectiveness, efficacy.
Brazilian Court of Audit
![Page 10: E-government mapping in Brazil Brazilian Court of Audit Cláudia Dias - August 2004](https://reader036.vdocuments.mx/reader036/viewer/2022082917/5515a54f55034691418b6140/html5/thumbnails/10.jpg)
10Method and materials
Approach: web visits.
Universe: more than a thousand sites.
Sample: 45 homepages of the highest ranking agencies of the Judiciary, Executive, and Legislative Branches.
Tools: Internet explorer, accessibility evaluator, Lynx viewer (text browser).
Brazilian Court of Audit
![Page 11: E-government mapping in Brazil Brazilian Court of Audit Cláudia Dias - August 2004](https://reader036.vdocuments.mx/reader036/viewer/2022082917/5515a54f55034691418b6140/html5/thumbnails/11.jpg)
11Method and materials
Parameters:
communication - institutional information, "contact us", and privacy and security policy;
information access - search tool, site map, accessibility;
news, diversity of services and information, highlighted areas.
Brazilian Court of Audit
![Page 12: E-government mapping in Brazil Brazilian Court of Audit Cláudia Dias - August 2004](https://reader036.vdocuments.mx/reader036/viewer/2022082917/5515a54f55034691418b6140/html5/thumbnails/12.jpg)
12Data analysis
44 43
2
34
30
2
43
0
5
10
15
20
25
30
35
40
45
Num
ber o
f hom
epag
esObserved parameters
Institutional information
Contact us
Privacy and security policy
Search tool
Site map
Accessibility
New s
Brazilian Court of Audit
![Page 13: E-government mapping in Brazil Brazilian Court of Audit Cláudia Dias - August 2004](https://reader036.vdocuments.mx/reader036/viewer/2022082917/5515a54f55034691418b6140/html5/thumbnails/13.jpg)
13Data analysis
Most homepages (95%) - e-gov communication - institutional information, "contact us", and news;
70% - information access - search tool, site map;
2.583 links to information services;
Brazilian Court of Audit
![Page 14: E-government mapping in Brazil Brazilian Court of Audit Cláudia Dias - August 2004](https://reader036.vdocuments.mx/reader036/viewer/2022082917/5515a54f55034691418b6140/html5/thumbnails/14.jpg)
14
Data analysis
4% are concerned about web accessibility;
4% inform their privacy and security policies;
62% - highlights - News.
Brazilian Court of Audit
![Page 15: E-government mapping in Brazil Brazilian Court of Audit Cláudia Dias - August 2004](https://reader036.vdocuments.mx/reader036/viewer/2022082917/5515a54f55034691418b6140/html5/thumbnails/15.jpg)
15Conclusions
The Brazilian citizens can use the Internet to register in Social Security, file income tax returns, monitor Court cases in which they are involved, access government news, report violations against public properties, send letters and telegrams, search lists of generic medicines, phone fees, fares, fuel prices, and other services and information.
Brazilian Court of Audit
![Page 16: E-government mapping in Brazil Brazilian Court of Audit Cláudia Dias - August 2004](https://reader036.vdocuments.mx/reader036/viewer/2022082917/5515a54f55034691418b6140/html5/thumbnails/16.jpg)
16Conclusions Brazilian e-gov main challenges:
to gain population’s trust in electronic services by publicizing its privacy and security policy;
to entirely understand web accessibility, implementing as many accessible elements as possible; and
to point out, more precisely, what kind of services and information are considered priorities by Brazilian citizens.
Brazilian Court of Audit
![Page 17: E-government mapping in Brazil Brazilian Court of Audit Cláudia Dias - August 2004](https://reader036.vdocuments.mx/reader036/viewer/2022082917/5515a54f55034691418b6140/html5/thumbnails/17.jpg)
17Future audit tasks
Develop a method to audit e-gov programs - program evaluation, information security, information access and social control (2004);
Select a sample of e-gov programs to be audited, based on predefined criteria (2004);
Apply the audit method in this sample (2005);
Validate this audit method (2005);
Train other auditors to apply this method in other e-gov programs (2006).
Brazilian Court of Audit
![Page 18: E-government mapping in Brazil Brazilian Court of Audit Cláudia Dias - August 2004](https://reader036.vdocuments.mx/reader036/viewer/2022082917/5515a54f55034691418b6140/html5/thumbnails/18.jpg)
18Contact information
E-mail: [email protected]
Telephone: (55 61) 316-5253
Brazilian Court of Audit