Please write short notes on the following:

a) E-Business and its benefits to an organizationHere are five advantages of having an E-business:1. Removes location and availability restrictions2. Reduces time and money spent3. Improves customer experience and service4. Gives you lot of scope to improve5. Keeps your business relevant - changing with time is easyRunning an e-business cut back or out most of the costs involved in running a physical location. E-businesses have less expensive phone, rent and utility bills than businesses with physical locations. An e-business also reduces the cost of paying employees because you do not need someone toyour website during business hours. Running an online business reduces the cost per transaction because it takes less manpower to complete an online transaction. Once you get your website up and running, the customer places the order online, which removes the need for a salesperson. With tools like Google Analytics, its much easier to access information on your sales and customers, at no extra cost

b) E-MarketingE-marketing refers to the use of the Internet and digital media capabilities to help sell your products or services. These digital technologies are a valuable addition to traditional marketing approaches regardless of the size and type of your business. E-marketing is also referred to as Internet marketing, online marketing or web-marketing. eMarketing is the process ofmarketing a brand using the Internet. It includes both direct response marketing and indirect marketing elements and uses a range of technologies to help connect businesses to their customers. The nature of the internet meansbusinesses now have a truly global reach. While traditional media costs limit this kind of reach to huge multinationals, eMarketing opens up new avenues for smaller businesses, on a much smaller budget, to access potential consumers from all over the world. Internet marketingallows the marketer to reach consumers in a wide range of ways and enables them to offer a widerange of products and services. eMarketing includes, among other things, information management, public relations, customer service and sales. With the range of new technologies becoming available all the time, this scope can only grow. Whereas traditional marketing is largely about getting a brand's message out there, eMarketing facilitates conversations between companies and consumers. With atwo-way communication channel, companies can feed off of the responses of their consumers, making them more dynamic and adaptive.

c) E-CRMTheE- CRMor electronic customer relationship management encompasses all theCRMfunctions with the use of the net environment i.e., intranet, extranet and internet. ElectronicCRMconcerns all forms of managing relationships with customers making use of information technology. E- CRM is the process of maximising sales to the existing customer, encouraging continuous relationships through the use of digital communications technologies such as operational databases,personalizedweb messages, Customer Service, Email and Social Media Marketing. Scope of Social CRM - Monitoring, analysing and responding to conversations through social listening tools, Find the best ways to get involved, influence sales and generate leads by understanding social platforms, Develop customer relationship tools/self help/service and support, Using CRM based conversations to enhance online offers,Supporting collaboration within the organisation through eBusiness processes,Enhance customer experience and add value to the business.

d) E-Retail

Electronic retailing (e-tailing) is a buzzword for any business-to-consumer (B2C) transactions that take place over the Internet. Simply put, e-tailing is the sale of goods online. Companies like Amazon and Dell created the online retail industry by putting the entire customer experience - from browsing products to placing orders to paying for purchases - on the Internet. The success of these and other companies encouraged more traditional retailers to create an online presence to augment their brick-and-mortar outlets. Electronic retailing may also be referred to as Internet retailing. Statistics show that in 2012, Asia-Pacific increased their international sales over 30% giving them over $433 billion in revenue. That is a $69 billion difference between the U.S. revenue of $364.66 billion. It is estimated that Asia-Pacific will increase by another 30% in the year 2013 putting them ahead by more than one-third of all global ecommerce sales. Benefits of e-tailing:- It reduces the space occupied by retail outlets in the real world. It gives quick and easy access to a shopping space at any time and from any place where there is access to internet. It saves time of the customer that is spent on travelling to a shopping place in real world. It creates a new platform for goods from different parts of the world which could be imported by placing an order.

e) E-procurement

E-procurement (electronic procurement, sometimes also known as supplier exchange) is the business-to-business or business-to-consumer or business-to-government purchase and sale of supplies, work, and services through the Internet as well as other information and networking systems, such as electronic data interchange and enterprise resource planning. The e-procurement value chain consists of indent management, e-Tendering, e-Auctioning, vendor management, catalogue management, Purchase Order Integration, Order Status, Ship Notice,e-invoicing,e-payment, and contract management. Indent management is the workflow involved in the preparation of tenders. This part of the value chain is optional, with individual procuring departments defining their indenting process. In works procurement, administrative approval and technical sanction are obtained in electronic format. Public sector organizations use e-procurement for contracts to achieve benefits such as increased efficiency and cost savings (faster and cheaper) in government procurement and improved transparency (to reduce corruption) in procurement services. E-procurement in the public sector has seen rapid growth in recent years.