E-BANKING – INTERNET BANKING , E PAY, BILDESK , AXIS BANK

By Sitaram Sonali Kalra Sumit Sharma Swati Singh

Submitted by:

Swati Singh

Sonali Kalra

Sumit sharma

Sitaram Saini

“ Badhti Ka Naam Zindagi ”

?Bank:It is cheaper way.

Client: Easy to use & User friendly.

What is E-Banking?

The Automated delivery of new and traditional banking products and services directly to customers through electronic, interactive communication channels Internet banking (or E-banking) means any user with a personal computer and a browser can get connected to his bank’s website to perform any of the virtual banking functions.

The term "electronic banking" or "e-banking" covers both

computer and telephone banking.

In other words it is said that it is updated 'on-line, real

time'. The system is updated immediately after every

transaction automatically.

Why E-Banking Over the past decade, the financial services industry has been

experiencing dramatic changes in working environment and customer’s approachable & there satisfactory area as a huge amount of population is aware with INTERNET. With the emergence of ATMs and telephone voice response, the Internet offers a new banking distribution channel.

Cost benefits aside, two key market forces are driving banks to provide on-line services:• Push - competing for deposits forces banks on-line• Pull - customers are becoming more sophisticated, have more

options and are demanding more services But the main issue that bothers everyone is security. By overcoming

the security concerns of hesitant customers and retaining existing customers banks can maximize the number of customers utilizing its lowest cost channel and effectively raise the overall market share.

Differentiation of products from the others. A combination of regulatory and competitive reasons Stress on branchless banking. Increasing volumes of banking transactions.

Providing customers with cost effective services

D E V E L O P M E N T O F E - B A N K I N G

1980:

Rapid development of internet

TCP/IP system(communication system)

E-commerce

The ICICI Bank kicked off online banking in 1996. Currently

Today 78% of its customer base is registered for online banking

Online E-Banking Activities

Level Of Services Offered In E-BANKING

Three types of E-BANKING on the basis of level of access granted.

1. Information only system

2. Electronic information transfer system

3. Fully electronic transactional system

INFORMATION ONLY SYSTEM

General purpose information like interest rates, bank location, bank products and their

features are provided in the banks website.

The communication is done only through emails

There is no interaction between customer and bank’s application system.

There is no possibility of any unauthorized person get into production systems of bank

through internet.

ELECTRONIC INFORMATION TRANSFER SYSTEM

The system provides customer specific information in the form of

account balance ,transaction details & statement of accounts.

This information is in read only format

Identification and authentication of customer is through password

FULLY ELECTRONIC TRANSACTIONAL SYSTEM

This system provides bi-directional capabilities.

Transactions can be submitted by customers for online update

This system requires high degree of security and control

It comprises technology covering, networking and security.

PROCESS OF E-BANKING

Internet Banking

1.

3.

5.

Convenient

Available 24X7

2. Secure

4. Easy to access

Offers wide range of online transactions

Internet Banking Services

and

Datacard

Cards

Credit Card bills

estatement

and many more….

Cheque book

Demand Draft

Payment

• Update your

• Update your

accounts

accounts

account (NEFT

complete

Deposit

etc.

Fund Transfer Request Investment Value AddAccount Details

• View your Bank account details

• View your Account balance

• Download statements

• View your Demataccount

• Loan Account

• Credit CardAccount

Details

• To your own • Request for • View your

Portfolio with the

• Other Axis Bank • Request for bank

• Create Fixed

• Other Bank • Stop Cheque Deposit

and IMPS) • Create Recurring

• Visa card PAN numberTransfer • Apply for IPO

• Insta Money Email IDTransfer

• Debit Card• Pull Funds Loyalty point

Redemption etc.

• Pay Utility bills

• Recharge Mobile

• Recharge DTH

• Recharge

• Create Virtual

• Pay any Visa

• Register for

• Register for SMSbanking

• View your Tax Credit Details etc.

First Time User – Online Generation of Password

1. Visit www.axisbank.com

2. Click on login

3. Go to first time user link to register and generate online password

4. Enter account details and Mobile Number (registered for SMS banking)

5. Enter active debit card details

6. Set your Login and Transaction password

Adaptive Authentication

1. It is an additional authentication mechanism, which dynamically identifies any changes in theway a user regularly logs in and authenticates the user.

2. 3 questions are randomly selected from database and prompted to the customer

3. Customer can change questions displayed and provide answers to any 3questions

4. Customer confirms the answers with a 2 Factor authentication

5. When there are changes in the customer's regular login environment, he/she is prompted to answer security questions which were set by him/her earlier

6. Only after the customer answers these questions correctly, he/she is given access to InternetBanking.

Netsecure Registration

1. Netsecure is a two factor authentication system to secure online transaction

2. You can do all the available financial transaction once you are registered for Netsecure

3. You can choose from three options- SMS, Web Pin or One touch Device. (One touch Device is chargeable at Rs. 800)

Forgot Password – Generate Password Online

1. Visit www.axisbank.com

2. Click on forgot password link

3. Enter your customer ID

4. Enter active debit card details

5. Set your Login and Transaction password

6. Validate by entering OPT(Netsecure Code)

7. Customer can also Enable his Login ID using forgot password

1. After login its home page 2. Here show all services 3. Chose service

A/C Summary Module

1. Go to my account module2. After that go to account summary3. Here our a/c detail show 4. Balance, a/c type , a/c no., etc 5. From here we see mini statement

Fund Transfer – Beneficiary Registration

1. Go to Fund Transfer module

2. Click on Register New Beneficiary

3. Enter beneficiary account number and IFSC code

4. Validate the details using transaction password

5. Activate the beneficiary using transaction password and 2 factor authentication

6. You can now transfer fund to the beneficiary after 24hours

7. To transfer fund click on make payment and select the beneficiary

8. In a calendar day you can add upto 3 beneficiary for inter bank and intra bank transfer

NEFT( NATIONAL ELECTRONIC FUND TRANSFER)

 National Electronic Funds Transfer (NEFT) is a nation-wide payment system facilitating one-to-one funds transfer.

Under this Scheme,  individuals, firms and corporates can electronically transfer funds from any bank branch to any individual, firm or corporate having an account with any other bank branch in the country participating in the Scheme.  

There is no limit – either minimum or maximum – on the amount of funds that could be transferred using NEFT. However, maximum amount per transaction is limited to Rs.50,000/- for cash-based remittances

RTGS (Real Time Gross Sett lement) 'RTGS' stands for Real Time Gross Settlement, which can be defined as

the continuous (real-time) settlement of funds transfers individually on an order by order basis (without netting). 'Real Time' means the processing of instructions at the time they are received rather than at some later time; 'Gross Settlement' means the settlement of funds transfer instructions occurs individually (on an instruction by instruction basis).

The RTGS system is primarily meant for large value transactions. The minimum amount to be remitted through RTGS is ` 2 lakh. There is no upper ceiling for RTGS transactions.

Fund Transfer – IMPS

• Immediate Payment Service (IMPS) is an instant interbank electronic fund transfer serviceavailable 24x7, throughout the year including Sundays and any bank holiday.

• Customers can transfer and receive funds via IMPS using their Account number and IFSCcode.

Advantages of IMPS

• The account of the receiver is credited instantly.• The facility is available 24x7, throughout the year including Sundays and bank holidays.• Customer can transfer upto Rs.2 lacs using IMPS.

To transfer funds using account number and IFSC customer will require:

• Beneficiary's account number

• IFSC Code of the bank.

• The beneficiary bank should be enabled to accept payments through IMPS

• Select ‘Pay Instant (IMPS)’

• Enter the amount, debit account to transfer funds and click on ‘Transfer’

• Authenticate the transaction by entering NETSECURE Code received as an SMS on your registered

mobile phone or WebPin or 1-Touch device

• The funds transfer request will be processed after you accepts the ‘terms and conditions’ and

click on ‘Validate’

Recharge – Mobile, Datacard and DTH

1. Go to Recharge module

2. Click on Register Mobile Number /Datacard/DTH

3. Enter the Mobile /DTH/Datacard details to register

4. Validate the details using transaction password

5. To recharge click on recharge Mobile/DTH/Datacard option

6. Enter the recharge amount

1. Go to request for Module 2. after go to demand draft request3. Fill Beneficiary detail 4. chose despatch mode5. Select account or payable at 5. then amount or submit

DD Request Module

1. Go to request for module2. After then Cheque book request3. Select a/c4. Choose no of cheque5. For confirmation login id or transaction password 6. Cheque book send to your address

Cheque Book Request Module

Axis - Bill Desk

Axis - Bill Desk

E-DGE Loyalty Rewards is our bank wide loyalty program that allows you to

earn points on Savings Account, Debit Card and Credit Card transactions. The

points earned can be spent on over 500 exciting rewards spread across various

categories like Amazing Deals, Little Indulgences, Dream Rewards, Festive Specials

and more.

That’s not all, the points earned across all the products get consolidated in one

account to help you earn points faster and redeem them for better rewards. All you

need is just 300 points to start enjoying the rewards.

BENEFITS OF E-BANKING FOR BANKS

Through online banking, banks have been able to reach out to millions of customers not in their geographical area of operations and offer more products and a relatively better, convenient and flexible banking experience than that prevalent in traditional, fixed-location branches Very low setup cost.

Capability to cater to a very large customer base.

Saves a lot of operational costs. Adds to the

baseline.

Reduction of burden on branch banking.

BENEFITS OF E-BANKING FOR CUSTOMERS

Anytime banking ,and anywhere banking Online Banking is much cheaper for the bank. A survey says that

Online Banking costs only 10% of branch services

Reduction in cost of transaction

Pay bills online there by saving postal services.

Easy to make utility payment

Online purchases Increase customer satisfaction ,Internet banking is called cyber

banking, virtual banking and online banking. Internet banking allows customer to access banking service 24

hours a day 7 day a week .

Security Features – To protect Online Banking

1. Secured Login : 128-bit SSL encryption, enhanced security features on login.

2. Secured Transactions : Two factor authentication on all financial transactions

3. Adaptive Authentication to secure your login

4. Automatic session timeouts

5. Automatic lock out on 5 incorrect login attempts.

6. Customers can add only 3 beneficiaries per day for funds transfer.

7. Funds transfer to any new beneficiary can be done only 24 hours post activationof that beneficiary.

8. Alerts for funds transfer and beneficiary registration.

9. Date and time stamp of customer's last login is displayed on the Internet

CONCLUSIONS

The strategy of bank is to provide value added services and products to the customers, Utilizing the internet extensively.

The main aim of e-banking is to making transactions through online poses and make costumer more beneficial. Reduction in branch banking.

Gradual evolution of Virtual banking People will want to process more transactions on the Internet. Geography will not be an inhibitor any more. The future of banking would be in terms of integration

Thank You

?Thank You Questions ?