dsd solution overview

��

��

��

Solution Management DSD, January 2005

Direct Store Delivery (DSD) DefinitionDSD Business ScenariosSAP DSD Specific FunctionalitiesSystem Landscape DSD 2004

Content

� SAP AG 2004, Title of Presentation, Speaker Name 4

��

��

��

� ��

��

��

� ��

� ��

� ��

� ��

� ��

� � � � ��

� � � � ��

� ��

� � � � ��

� � � � ��

� ��

� � ��

� � ��

� ��

� � ��

� � ��

� ��

��


��

��

��

� ��

��

��

� ��

� ��

� ��

� ��

� ��

� � � � ��

� � � � ��

� ��

� � � � ��

� � � � ��

� ��

� � ��

� � ��

� ��

� � ��

� � ��

� ��

��

�DSD process differentiators

� Driver builds customer relationship and performs actions beyond drop off

� Delivery cycles (every mo, thu,…)

� Customers per route DSD ~15-60 Bulk ~ 4-5

� Drive time 15-30% of total route


Content


��

��

Mobile DSD Van Sales

Mobile DSD preseller and

delivery driver

DSD Paper basedSolution

DSD Back-end OrderFulfilment

Beside thethree main-variants othervariants are possible

OutboundTelesales

Combinationsof different roles arepossible

DSD Mobile Preseller



DSD Mobile Sales

+DSD Mobile

Delivery

DSD Mobile Delivery

Driver

PredictedOrder


��

Internet Sales(R/3 Edition)

Internet Sales(R/3 Edition)

��

EDIEDI

Mobile DeviceMobile Device

Manual Sales Order Entry

Manual Sales Order Entry

CRM Customer Interaction CenterCRM Customer

Interaction Center


!��

S

HH

Sales

Mobile

Agenda:

Bill

Check-in

Check-out(optional)

Physical delivery,Invoice,

Collection,

HH Data Down Load

10

11

12

13 HH Data UpLoad

´ 14 Route settlement

BE Invoice, Open Item clearing

15

16

��"��

Vehicle space optimization

(optional)

Picking, packing,loading

Transportation planning

Delivery creation

Shipment, Visit list

&Deliveries

6

7 8

9

Sales order creationin the Backend

5

Visit Listgeneration

HH Sales Order entry

Order

HH Data Down Load

HH Data UpLoad

1

2

3 4

��"��

WH Warehouse

RA Route Accounting


!��


1

Warehousemanagement



(optional)



&Deliveries

Load Delivery creation

23

4

5

Check-out(optional)

Check-in

Sales order, Physical delivery,Invoice,

Collection,Bill

HH Data Down Load

6

7

8

9

BESales order, Invoice, Open items clearing

Route settlement

HH Data UpLoad

10

11

12

S

HH

Sales

Mobile

Agenda:

WH Warehouse

RA Route Accounting


��!��

Check-out(optional)

7

Tour execution(deliver products)

8

Check-in

9

Tour data Entry,Route settlement

10

Invoice, Open Items clearing

Bill

11


1

Order-entry

(e.g. interaction center)

2

Sales Order



&Deliveries

4


(optional)

5


Warehousemanagement

6

Delivery creation

3

S Sales

Agenda:

WH Warehouse

RA Route Accounting


Content


��#��

Cust.

Cust.

Cust.

Cust.

Cust.

Cust.

Cust.

Cust. Cust.

Cust.

Cust.

Cust.

Cust.

Cust.

DC

Cust.

��"��

�$��

�%��&�� '��

�� !��(��

�)��(��


��

��*��+

� ��"��

� $��

� %��&�� '��

� � !��(��

� )��(��


��"��

DSDMaster data

Visit control (Visit plan)

0


1


3


(optional)

4


5

Route settlement9


10

Order-entry


2

Check-out(optional)

Check-in


Collection,

HH Data Down Load

HH Data UpLoad

6

7

8


��"��

Lists created for:Delivery driver

presellerVan sellerMixed role

Visit plans

Visitlists

Time scale per customer

,��

� Supporting planning and execution of periodical customer visits and their integration into the logistics process

�Visit Plan: Customers & regularity & visit sequence

,��

� Scheduler clerk / Strategic planner

,��

� The component ‘Visit Control’ offers a fast and flexible way to design delivery processes and preseller visits efficiently and concisely


��

��*��+

� ��"��

� $��

� %��&�� '��

� � !��(��

� )��(��


$��


1



&Deliveries

3


(optional)

4


5

Route settlement9


10

Order-entry


2

Check-out(optional)

Check-in


Collection,

HH Data Down Load

HH Data UpLoad

6

7

8


��$��

Cust.

Cust.

Cust.

Cust.

Cust.

Cust.

Cust.

Cust. Cust.

Cust.

Cust.

Cust.

Cust.

Cust.

DC

Cust.

Mo

We

Fr

,��

� Supporting the creation of several shipments via one collective processing run.

� Groups deliveries into shipments according to route and customer sequence while considering constraints (weights / volume / number of stops…)

,��

� Transportation planner

,��

� Automatic capacity planning� Improved tour efficiencies according to capacity, sequence,…� Minimize effort for delivery dispatching to shipments� Automatic assignment of the relevant deliveries to the correct route (shipment)


$�� %��&��

Capacity check

Set status “planning"

111222

777

333

444

555

666

Deliveries created (worklist)? master data complete?

Create shipment

Determine delivery sequence

Print shipment documents

Set status “shipment completion“

Transportation planning:

system execution


��#��

��*��+

� ��"��

� $��

� %��&�� '��

� � !��(��

� )��(��


��&�� '��


1



&Deliveries

3


(optional)

4


Warehousemanagement

5

Route settlement9


10

Order-entry


2

Sales Order

Check-out(optional)

Check-in


Collection,Bill

HH Data Down Load

HH Data UpLoad

6

7

8


��&�� '��

,��

� Optimize how pallets are built and whereto be loaded on vehicles

,��

� Transportation planner / Warehouse clerk

,��

� Optimize use of truck space according to many parameters� Minimize unloading effort� Palletize material optimally� Minimize picking effort by truck triggered pallet-driven picking process� Consider law enforced maximum vehicle weight� Calculate center of gravity to achieve safe driving

#��#��

� SAP delivers an interface to VSO of 3rd party providers (Logiplan)


��&�� '��


Deliveries and shipments

Packing

Pickingoptional

Loading

optional

Picking optional

Warehouse-

management

(LE-WM)


��&�� '��%��*�� +

� Shipment, Delivery, Product, Quantity

� Vehicle

� Pallets


��#��

��*��+

� ��"��

� $��

� %��&�� '��

� � !��(��

� )��(��


!��(��


1


3


(optional)

4


5

Route settlement9


10

Order-entry


2

Check-out(optional)

Check-in


Collection,Bill

HH Data Down Load

HH Data UpLoad

6

7

8


!��(��

,��

� mobile device check-out and check-in (pass word protected)� On the mobile device visit lists are displayed� Every customer visit can have special activities

,��

� Preseller / Delivery-Driver / Van seller

,��

� Selling, delivering and invoicing at the same time at the Point-of-Sale

� All tour information is available on the device (customer / material master data, open items, credit limits,…)

� Paperless Delivery Process and flexibility in changing documentsduring the route

� Tour reports on the device (truck inventory, pre-settlement report)


!��(��

Start of day

Check-Out

Check-In

End-of -Day

Process Tour

HH Data Down Load

HH Data UpLoad

� Deliver with pre-sold orders

� Deliver without pre-sold orders

� Issue invoices and PODs

� Collect cash payments

� Take order for future delivery

� Maintain visit statuses

� Record inventory adjustments

� Record driver expenses

� Deliver with pre-sold orders

� Deliver without pre-sold orders

� Issue invoices and PODs

� Collect cash payments

� Take order for future delivery

� Maintain visit statuses

� Record inventory adjustments

� Record driver expenses


#��

The scenario variation DSD Order-to-Cash integrates the mobile DSD solution for Presellers and Delivery Drivers into your DSD backend processes.

��

� Start of Day� Maintain visit list� Check-out� Order taking� Print order confirmation� Visit remaining customers� Check-in


#��

The scenario variation DSD Order-to-Cash integrates the mobile DSD solution for Presellers and Delivery Drivers into your DSD backend processes.

��

� Start of Day� Maintain visit list� Check-out� Change delivery� Deliver product/Return product� Collect cash� Print invoice or delivery note� Print payment receipt� Visit remaining customers� Check-in


#��

DSD Van Sales enables to sell and deliver products to customers who have not placed an order in advance.

��

� Start of Day� Check-out� Create order� Deliver product/Return product� Collect cash� Print invoice or delivery note� Print payment receipt� Visit remaining customers� Check-in


!��-�&�� "��

� .��/��

� "&��..��

� "��

��

� "&��

� "&��!��

� 0��&��

��

� -�&�� &��%�-1


��#��

��*��+

� ��"��

� $��

� %��&�� '��

� !��(��

� )��(��


)��(��

DSDMaster data

Visit control (Visit plan)

0


1


3


(optional)

4


Warehousemanagement

5

Settlement cockpit,final settlement

9


Bill

10

Order-entry


2

Check-out(optional)

Check-in


Collection,

HH Data Down Load

HH Data UpLoad

6

7

8


)��(��

,��

� The route accounting process covers delivery of goods to the customer, collecting returns and empties if needed, collecting either cash or credit payments

� Finally settling the route once completed

,��

� Settlement person (Settler)

,��

� Increase efficiencies by managing the transactions for large complex routes from a central point

� Ensure quality of customer transaction processing by controllingthe overall process from a centralized perspective

� Control losses through tight monitoring and driver accountability


)��(��

Driver

Check-in

Check-out(optional)

Collection

Invoice

Route settlement

Tour:times /

distances

Physical delivery

Deliveries&

shipments


��#��

Posting goods movements

Invoicing

Collection clearing

Payment postings SAP-FI

Execute

final settlement

Invoice

Creation driver SD-documents

Removing invoice block

Creation/editing customer SD-

documents


��2 �� ,��,��


0



&Deliveries

3


(optional)

4


Warehousemanagement

5

Route settlement9


Bill

10

Order-entry


2

Check-out(optional)

Check-in


Collection,Bill

HH Data Down Load

HH Data UpLoad

6

7

8


Appendix


Backend mySAP ERP 2004

http/https

SAP WebAS 6.40 Basis/ABAP SP as per ME2.1P PL01

ME2.1P PL01 Server Components

mySAP ERP Stack 06

DB

RFCDevice

ME2.1P PL01 Client Components

MDSD 2.0

DB

DSD Customizing

DSD Connector

Mini-SPE(Pricing Engine)

DSD

Admin Console

Pricing Data Extractor

�� 3 �� 4��


�(�� 1��$��&��)�5��

� Recommended Client Hardware

� Device Types: PDA

� OS: PocketPC 2003

� RAM: 128MB

� MDSD requires database on mobile device� supported DB is IBM DB2e

(needs to be licebsed separatey)

� Middleware

� SAP WebAS 6.40

� SAP ME2.1P PL01

� Backend

� mySAP ERP 2004 Stack 06


� No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice.

� Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.

� Microsoft®, WINDOWS®, NT®, EXCEL®, Word®, PowerPoint® and SQL Server® are registered trademarks of Microsoft Corporation.

� IBM®, DB2®, OS/2®, DB2/6000®, Parallel Sysplex®, MVS/ESA®, RS/6000®, AIX®, S/390®, AS/400®, OS/390®, and OS/400® are registered trademarks of IBM Corporation.

� ORACLE® is a registered trademark of ORACLE Corporation.

� INFORMIX®-OnLine for SAP and Informix® Dynamic ServerTM are registered trademarks of Informix Software Incorporated.

� UNIX®, X/Open®, OSF/1®, and Motif® are registered trademarks of the Open Group.

� Citrix®, the Citrix logo, ICA®, Program Neighborhood®, MetaFrame®, WinFrame®, VideoFrame®, MultiWin®and other Citrix product names referenced herein are trademarks of Citrix Systems, Inc.

� HTML, DHTML, XML, XHTML are trademarks or registered trademarks of W3C®, World Wide Web Consortium, Massachusetts Institute of Technology.

� JAVA® is a registered trademark of Sun Microsystems, Inc.

� JAVASCRIPT® is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape.

� SAP, SAP Logo, R/2, RIVA, R/3, SAP ArchiveLink, SAP Business Workflow, WebFlow, SAP EarlyWatch, BAPI, SAPPHIRE, Management Cockpit, mySAP, mySAP.com, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. MarketSet and Enterprise Buyer are jointly owned trademarks of SAP Markets and Commerce One. All other product and service names mentioned are the trademarks of their respective owners.

"��&�� (��(�1�(�)��&��)��

dsd solution overview

Documents