dragonfly sushi staff meeting
DESCRIPTION
This is a presentation I did for the staff of a local sushi bar that is owned by a close friend. The goal was to help them understand what was most important for them to focus on in order to continue to success, even in a tough economy. I am a professional speaker - so many of my slides are only pictures... to support the idea I am sharing.TRANSCRIPT
John Spence
For those who are prepared…
…chaos brings opportunity
Global Economy?
National Economy?
Economic trends in the restaurant industry…
1.6%1.5%
1.8%
1.5%
0.2%
04 05 06 07 08 09
What is the key to survival and success?
Continuous Innovation
Extreme Customer Focus
Incredible Brand Strength
A Culture of Innovation
Continuous Incremental
Improvements
High-Performance Teamwork
FDA
Kaizen
改善
D M C C M D
Focus Discipline Action
Extreme Customer Focus
Things have changed…
Last Year
This Year
Expectations are very high
MOTVOC
Teamwork
Moments of Truth
Voice of the Customer
Teamwork
Incredible Brand Strength
We strive to be excellent through exceeding our guests’ expectations by providing a dining experience that is Sensual, Spiritual and Savory.
The Credo
Always strive to be excellent by exemplifying the Bushido and treating all team members and guests with care, understanding, respect and fairness.
Absolute Hospitality
Our corporate culture is about passionate people who are focused and committed to Absolute Hospitality so we may become the very best in our industry. Absolute Hospitality means taking care of each other first, then our guests, then our vendors, and lastly our shareholders. We believe through Absolute Hospitality, we can continue to achieve professional success as well as personal success.
By the way…
• Continuous Improvement• Extreme Customer Focus• Incredible Brand Strength– C C C
Questions?