deliveringS O L U T I O N S

MAKING THE DIFFERENCE!

B A S E S U P P O R T S E R V I C E S

ho We Are w We are a

MANAGEMENT group whose principals combine over

80 years of service in both the commercial and government sectors. This depth of

EXPERIENCE has taught us to recognize true TALENT and enables us to assemble

the best and most capable individuals for every project we undertake. We foster TEAMWORK as

the core ingredient for SUCCESS . Our driving force is our constant COMMITMENT to

finding newer and better ways to get the job done. Our clients' perpetual SATISFACTION is

our goal which we believe can only be achieved through attention to QUALITY . Where

needs go unfulfilled, GFS Group is commited to delivering

S O L U T I O N S .

We are a

I ntroductionThe GFS Group is a Guam-based Defense Contractor, that is Minority/Woman Owned 8(a) and HUB Zone Certified

Small Business with a primary NAICS Code Classification of Full Facilities Support Services (Classification # 561210).

Our management team represents over 80 years of combined experience in contract and base facilities management,

food services, retailing, government contracting, project management, consulting and information technology.

Managing over 300 employees across 59 different venues, we maintain full accounting, administrative and human

resources divisions that are focused on government compliance and regulatory requirements.

We have a solid record of success in exceeding the expectations of our clients and customers. We have achieved this

record by employing customer centric methodologies and innovations that are designed to go above and beyond

the performance standards for every project we undertake.

As a company we are committed to growth, utilizing the highest standards of customer service, innovation and

ethical conduct that is above reproach. Drawing from the best commercial practices and industry standards, we

customize our management systems to fit every project we undertake by:

• Partnering to achieve a clear understanding of our client’s goals and objectives.

• Incorporating those goals and objectives into our procedures in a practical fashion that can be properly

measured.

• Communicating those procedures clearly at all levels of our organization.

• Maintaining flexibility to meet the changing needs of our customers.

• Providing our employees with the training, tools, support and encouragement they need to take pride in

their work and to deliver the best in customer service.

We understand the nuances of working with the government in the management and operations of support services

for military establishments. As a result, we consistently provide the highest levels of performance competitively

through serious teamwork, innovation and strict attention to our client’s needs.

We maintain a comprehensive Quality Management Plan that includes detailed Quality Control components

designed to continually evaluate our various services and a Quality Assurance component designed to ensure that

our work product meets contract performance objectives and standards.

As an SBA 8(a) and HUB Zone Certified Minority/Woman

Owned Small Business, we offer distinct advantages and

support for bid preparation, project management and

operations. As a Guam-based company, we have a

familiarity and strong affinity to the Asia-Pacific Region.

Moreover, we understand the nuances of working in the

Western Pacific and have a vast network of resources in a

number of countries including the Philippines, Taiwan and

Japan.

The GFS Group has been managing and operating

various aspects of the U.S. Navy Base on Guam since

2003. We began with a sub-contract to operate the

Bachelor and Transient Quarters for the A-76 BOS

Contractor and today we are proud to be the first

Guam-based prime contractor for the entire Navy

Housing Program which includes both Family and

Bachelor Housing as well as the newly redesignated

Navy Gateway Inns and Suites.

Utilizing best commercial practices and industry

standards in accordance with applicable Navy direc-

tives and instructions, our team of experienced and

capable managers along with their support staff have

consistently exceeded our client’s expectations.

Because we live and work on Guam, we understand the

challenges present in a small, remote island environ-

ment - particularly in the areas of human resources,

facility and equipment maintenance, supply availability,

and contingencies such as earthquakes and typhoons.

Family Housing

Quality of life in any forward deployment arena begins

with a welcoming attitude and a well-organized

operation that is customer-centric from start to finish.

Our housing counselors ensure that service members

and their families are offered the best in convenience

and support as they transition to their new homeport

on Guam. Responsible for managing both on and

off-base housing, our team is trained and, where

applicable, certified in all Navy Housing instructions,

directives and policies. This assures our customers that

they will be well served throughout their entire tour of

duty.

With over 1,500 on-base homes in inventory and over

1,200 off-base rentals, our operation runs the full gamut

of Family Housing activities including assignment and

termination, civilian rental, inspection and validation of

homes, asset management and a host of other require-

ments.

This includes managing over 60,000 items of govern-

ment furnished equipment, loaner furniture and

appliances. Our seasoned warehouse team has refined

nformation Technology

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the storage, distribution, maintenance and tracking of

this property to an art. We have worked closely with

the Navy in this area to develop an 8-year furniture

replacement plan to help maximize the utility of each

asset during its life cycle while enabling proper

budgeting of replacements to keep the inventory from

become outdated. In addition, we manage the Navy’s

Self-Help stores which carry a selection of loaner

equipment and supplies available to on-base residents

at no cost for those who enjoy “do-it-yourself” projects.

Bachelor Housing & Navy Gateway Inns & Suites

We understand just how important a role the Navy

Housing program plays in the quality of life for single

sailors and visitors. We have a “hands on” team with

extensive expertise in Bachelor Housing and Visitors

Quarters programs. From reservations and front desk

operations to housekeeping and facility maintenance,

our team ensures that our Bachelor Housing and Navy

Gateway Inns & Suites operations represent the very

best in hospitality and comfort.

We currently manage and operate 1,251 permanent

party rooms, 224 diverted family housing units and 576

transient party rooms on a 24/7 basis. These facilities

are spread across 37 separate buildings on two Navy

bases and at Andersen Air Force Base. Utilizing the

Navy Gateway Inns & Suites’ Epitome, Performance

Based Management Support Systems and Checkpoint

programs, all guest transactions are properly recorded

and measured on a daily basis. All work is performed in

compliance with the Navy’s Bachelor Housing Accredi-

tation Program (BHAP).

Repair & Maintenance

On average, our repair and maintenance team

responds to over 950 service calls per month for

everything from minor household repairs to chilled

water systems, pest control, fire alarm and radon

mitigation systems. We maintain a full complement of

service professionals in various disciplines necessary to

execute the required repairs. In addition, we operate

an extensive quarterly Preventive Maintenance

Inspection (PMI) program specially designed to

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accomodate Guam’s tropical environment. Our team

of service technicians have consistently met or

exceeded all areas of contract performance standards

garnering high accolades from our customers and

praise from our client. Our repair and maintenance

program is supported by a 24/7 trouble call center, a

full stock of supplies and equipment, and a well-

maintained fleet of service vehicles. All service calls,

work schedules, inventories and recordation are

storehoused in our own custom-built MAXIMO

Enterprise Solutions database configured to help

maximize efficiency and accountability of our entire

repair and maintenance operations.

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REPAIR & MAINTENANCE PERFORMANCE STATISTICS

94.0%

95.0%

96.0%

97.0%

98.0%

99.0%

100.0%

101.0%

Feb-07 Mar-07 Apr-07 May-07 Jun-07 Jul-07 Aug-07 Sep-07 Oct-07 Nov-07 Dec-07 Jan-08

The illustration above shows the total volume of repair work over 12 months and the corresponding percentages of the work responded to and completed on-time in accordance with contractual requirements.

Completed On-time Responded On-time

Total No. of Jobs 817 963 821 1,225 949 1,026 1,056 885 1,279 1,000 964 960

M orale Welfare & RecreationA forward deployment station like Guam offers a warm

tropical climate, pristine beaches and a myriad of

outdoor recreational opportunities in a relaxed “island

style” environment. Capitalizing on these opportunities

requires a staff who are not only knowledgeable in

recreational safety, but who are also sensitive to the

needs and wants of their customers. Our MWR team

has these attributes and so much more.

Since 2003 we have been engaged in all aspects of the

Morale, Welfare and Recreation programs on Guam

including MWR Category C (Commercial and Retail)

facilities operations. Our scope of work has included

restaurants and bars as well as the golf course, bingo,

marina and bowling alley operations. When we first

took over the Category C operations customer satisfac-

tion and patronage was extremely poor and most of

the facilities and equipment were in various states of

disrepair. Within the first 90 days, our team was able to

reverse these trends, vastly improving customer service

and overall facility appearance. By the second quarter

into our contract we were able to raise the perfor-

mance assessments from the low 80’s to 99%.

In 2005, on the heels of our success in the Category C

operations, we were awarded a Prime Contract to

manage and operate Categories A & B. Today our scope

of work encompasses 16 different venues and includes:

• Child Development Centers

• School Age Care, Pre-Teen and Teen Programs

• Child Development Home Care Programs

• Gymnasiums, Pools, Beaches and Outdoor Recre-

ational Activities

• Library Facilities and Auto Hobby Shop

Garnering 100% on quarterly award fees since the start

of our contract. The efficient and effective execution of

our contract requirements has consistently earned us

praise from both local commands and our contracting

officer. Service members, their dependents, and other

authorized patrons now enjoy base recreational

facilities and child care services that are customer

friendly, clean, efficient and organized.

Key members of our management team have been in

the food service business for over 30 years in restaurant

management, galley operations and hospital in-patient

therapeutic meal services. At our peak, we simultane-

ously operated 5 full service galley and restaurant style

kitchens serving up to three meals per day to over

5,000 patrons at various MWR and Naval Hospital

facilities on Guam.

In each of these projects our team was successful at

reducing operational costs while raising customer

satisfaction ratings and evaluations to as high as 99%

time after time. We attribute these accomplishments to

our effective recruitment of good people, outstanding

training programs and strict performance standards to

which all GFS employees are held.

Quality of life includes ensuring that school age

dependents receive the best education. We contribute

to this mission by extending our food service expertise

to the Department of Defense Education Activity’s

(DODEA) lunch programs. We have provided meal

services to all three DODEA schools on Guam since

2004 under an on-going 8(a) sole source contract. The

contract encompasses a population of some 2,500

students between grades K through 12 and mandates

compliance with USDA Nutrition and Preventative

Medicine standards.

In addition to our galley and school lunch programs, we

currently manage and operate three Quick Service

Restaurant franchises at the food court of the Navy

Exchange on Guam. This includes providing pier-side

food operations for surges from visiting ships and

carrier battle groups that regularly visit Guam.

F ood Service

As a Guam-based business, we understand the difficul-

ties of supply chain management, particularly in the

Western Pacific. Our remote location creates major

procurement challenges not normally found in

CONUS-based operations. Some of these include:

• Long lead times due to shipping restrictions and

schedules

• Higher carrying costs from excess and special

inventory items including contingency materials

and supplies

• Higher risk of shrinkage and loss

• Coordination with off-island vendors in different

time zones

• Limited variety of on-island stock from local

vendors

To deal with inventory and supply chain issues, we have

well-established business relationships and teaming

arrangements with The Home Depot, HD Supply and

AOC Furniture. These teaming arrangements have

provided us national reach for fast moving parts and

bench stocks as well as specialized “hard to find” parts.

HD supply is one of the nation’s largest diversified

wholesale distributors of construction and mainte-

nance related materials with an extensive network of

manufacturers, fabricators and services. AOC Furniture

is a disabled veteran owned distribution company that

is CFMS and GSA certified. Through our teaming

arrangements, we can support comprehensive

solutions to the most challenging of supply needs for

Guam and the Asia Pacific Region. This includes:

• The advantages of having an SBA 8(a), HUB Zone

and Disabled Veteran certified team backed by the

sourcing strength of a $69 billion supply chain

S upply Solutions

S upply Solutions • A single point of contact with enterprise solutions

to meet particular project needs

• Access to superior products and value added

services at a local level

• Improved control over material selection, availabil-

ity, price and schedule

• Customized reporting and analysis procurement

efficiency

• On-line cataloging, tracking and transparency at all

levels

To support our supply chain processes, we have

implemented a complete MAXIMO solution providing

our management team with real time metrics, tracking

and costing; our clients with detailed and customized

reporting; and our technicians with the material

scheduling they need to be effective and efficient.

The success of any project is dependent on well-defined

business functions. Information systems are an invalu-

able tool for managing operations and supporting

decision-making activities necessary for fulfilling the

missions of those business functions.

Our team has implemented systems for asset manage-

ment, geographic information systems, materials

management, permitting, property management,

preventive maintenance, financial and project cost

accounting, human resources, client referral systems,

on-line customer help centers and environmental

systems. Our core competencies are in systems strategic

planning, database design, application development,

geographic information systems networking, security

communication, data conversion and data exchange.

Our years of experience working on Guam have provided

us with an extensive background and in-depth under-

standing of the unique environment and challenges in

implementing technological innovations for the island.

Because of our distance and limited access to specialized

information technology support, we have assembled a

top-notch team of programmers and developers who are

familiar with a variety of platforms, programs and system

architectures including Cost Point, MAXIMO, Data Stream

and Geographical Information systems in the asp.net and

Java environments with Oracle and MS SQL databases.

Our IT team is fully engaged in the development and

support of applications for financial, property, materials,

environmental, facilities and utilities engineering and

maintenance management. With a regional reach for

additional support across the Pacific Rim, we can custom

design and integrate programs to meet the specific

needs of virtually any project.

I nformation Technology

P roject Management & Consultation GFS Group offers specialized consultancy services for

companies seeking to do business on Guam. We offer

a vast array of technical expertise and project

management services including project planning and

coordination services, proposal development, strate-

gic planning, technology implementation and

financial management.

For any business seeking to globalize their efforts, it is

critical to have localized teaming partners who are

cognizant of the challenges unique to this region. We

can assist in helping companies understand the cost

of doing business in this area. Whether it be project

conceptualization and planning, workspace require-

ments, labor, licensing and permitting, supply and

material needs or networking, we can help establish

successful footholds on the island and in the region.

Our team has many years of experience in dealing

with both the federal and local governments as well

as the private sector. We understand the history of

many public and private projects or initiatives that

have succeeded or failed and, more importantly, the

reasons why.

Our project management team has an exhaustive list

of success in the planning and implementation of

projects from concept to implementation including

public relations and outreach programs.

The GFS Group participated in and facilitated the

development of a series of strategic planning sessions

for the Navy Family Housing Program. These strategic

planning sessions included the development of

specific goals and objectives, performance monitoring

programs and desired results. The strategic plan is

now being implemented as part of the Lean Six Sigma

program for Navy Base Guam.

Recently, our team was sole sourced to plan, organize,

coordinate and facilitate the Guam Industry Forum

(series I and II) for the Naval Facilities Engineering

Command (NAVFAC) and the Joint Guam Program

Office (JGPO). The forums’ purpose was to address

issues related to the proposed $10 – $15 billion

military expansion plan on Guam. They included as

many as 1,300 industry participants from 7 different

countries including a contingent of 13 Government of

Japan observers and a Congressional Delegation led

by Congressman Ike Skelton, Chairman of the House

Armed Services Committee.

C apabilitiesPAST PROJECTS• Annex 9 - Bachelor and Transient Housing Operations: Sub-contract with Raytheon Technical Services Guam

(Completed 9/05) – This sub-contract encompassed managing and operating Bachelor and Transient Housing including 24/7 front desk operations, housekeeping, janitorial and facilities management as well as support services for surge and contingencies such as typhoons and visiting ships.

• Annex 10 - Naval Hospital Galley Services: Sub-contract with Raytheon Technical Services Guam (Completed 9/05) – Project scope was to provide breakfast, lunch, dinner & midnight meals seven days a week including holidays

as well as in-patient therapeutic meals.

• Annex 12 - MWR Category C Venues: Sub-contract with Raytheon Technical Services Guam (Completed 9/04) - Project scope included managing and operating (6) Restaurants, (4) Clubs, the Admiral Nimitz 18 hole Golf Course and Pro Shop, MWR Bingo, Sumay Cove Marina, the Big Screen Theater, and a Bowling Alley. The scope also included provid-ing support services for surge and contingencies as well as ensuring that all facilities were properly maintained.

• Guam Industry Forum: contract with NAVFACMAR & Joint Guam Program Office (JGPO): (Completed 9/07) – Project scope included planning, organizing, coordinating and executing the first in a series of industry forums related to the relocation of the III Marine Expeditionary Force, a $10 – $15 billion military expansion plan for Guam.

CURRENT PROJECTS• Department of Defense Domestic Elementary and Secondary Schools: Prime contract with DoDEA (On-Going)

– Project scope is to provide USDA approved Hot Lunches and Ala Carte options to approximately 2,500 Elementary, Middle and High School students.

• Navy Housing Program: Prime contract with NAVFACMAR (On-Going) – Project scope is to provide Operations and Maintenance of the Family Housing and Bachelor and Transient Housing Programs for COMNAVMAR. This includes family housing assignment and termination, civilian rental programs, repair and maintenance, radon mitigation and pest control for 1,510 on-base homes and over 1,200 off-base rental units. This also includes bachelor and transient housing front desk services, janitorial and housekeeping services, and facility maintenance for over 37 buildings.

• Category A & B – MWR: Prime Contract with Fleet and Industrial Supply Center (FISC) (On-Going) – Project scope is to provide management and operations services for Child Youth and Teen Programs, Gymnasiums, Pools and Beaches, Outdoor Recreation Activities, Auto Hobby Shop, and Libraries.

• Navy Exchange: License Agreement for NEX Food Court at Navy Base Guam (On-Going) – License agreement to manage and operate three franchises including Del Taco, Popeye’s and Domino’s Pizza.

• Guam Industry Forum II: contract with NAVFACMAR & Joint Guam Program Office (JGPO): (On-Going) – Project scope includes planning, organizing, coordinating and executing the second in a series of industry forums related to the relocation of the III Marine Expeditionary Force. This forum includes an additional scope of work for a industry trade show .

• Materials Supply: contract with 36 CONS, Andersen Air Force Base (On-Going) - Project scope includes supplying various structural building materials in support of the Red Horse Squadron’s project to erect multiple facilities to accomodate the forward deployed commando warriors.

FUTURE PROJECTS• Logcap IV: subcontract with KBR - Selected as an approved subcontractor and currently awaiting task orders to

perform various scopes of work including food service, facilities services, material supply, and labor leasing.

• Program Management, NAVFACMAR - GFS intends to leverage it’s management expertise, technical knowledge and past performance to pursue any or all of the program management solicitations expected to be issued by NAVFACMAR in support of the Marine’s relocation to Guam.

Lucy Alcorn- President and Chief Executive OfficerWorking with the GFS Management Team, Ms. Alcorn directs the policies, focus and direction of the Company and manages the finances ensuring that all projects are properly funded. She is an active community member serving on a number of notable civic and non-profit organizations.

Clifford Guzman - Vice President/Technical OperationsWith a background in engineering, planning and management, Mr. Guzman leads GFS administration, contract compliance and project management. His focus includes budget control, client contact & coordination, technical direction and overall operations of the company.

David Alcorn – Vice President/New Business DevelopmentMr. Alcorn is experienced at all levels of contracts management and prod-uct development. Mr. Alcorn’s primary focus is on pursuing new business ventures and strategic planning. Working with the management team, Mr. Alcorn assists in the preparation of bids and corporate communications.

Stephen C. Dormer - Director of Field OperationsMr. Dormer has been in the food services industry operations in various capacities for over 20 years. As Director of Operations, His primary focus is to maintain the Quality of GFS’ work product through Quality Assurance and Quality Control Programs.

Bernadine Gines - Human Resources ManagerMs. Gines manages the Human Resources and Administrative coordination for GFS. Her duties include interaction with the Union on employee issues and managing GFS Quality Control/Assurance, Safety and Health issues and employee training programs.

Mark Umagat - Financial AnalystMr. Umagat holds an MBA from Norwich University in Northfield, VT. As Financial Analyst, his focus is to continually asses the company’s financial condition, ensure operational adherence to budgets, and work with the management team to develop financial strategies to support the company’s objectives.

Contact us:

Global Food Services LLC dba. GFS Group

P.O. Box L

Hagatna, Guam 96932

Telephone: (671) 646 6083/4/5

Facsimile: (671) 646 6097

Lucy M. Alcorn

President/CEO

lalcorn@gfsgroup.com

Clifford A. Guzman

Vice President, Technical Operations

cguzman@gfsgroup.com

David A. Alcorn

Vice President, New Business Development

dave@gfsgroup.com

MAKING THE DIFFERENCE