Download - What Customers Want
Transcript
WHAT
WANTCUSTOMERS ????
92%OF CUSTOMERS WANT TO BE TREATED WITH
D I G N I T Y
WANT TO BE ASSURED THAT THEIR PROBLEMS WILL NOT BE REPEATED
76%STOPProblems
WANT AN 74% 74% EXPLANATION
...Want a�ank You
72%
63% WANT TOBE ABLE TOWANT TOBE ABLE TO
VENT!
WANT AN APOLOGY62%
S R R YO