WHAT

WANTCUSTOMERS ????

92%OF CUSTOMERS WANT TO BE TREATED WITH

D I G N I T Y

WANT TO BE ASSURED THAT THEIR PROBLEMS WILL NOT BE REPEATED

76%STOPProblems

WANT AN 74% 74% EXPLANATION

...Want a�ank You

72%

63% WANT TOBE ABLE TOWANT TOBE ABLE TO

VENT!

WANT AN APOLOGY62%

S R R YO