Download - Weekly Review File Watson-CLIC Mar2011
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Week 1 Week 2
1) Weekly Review File 1) Weekly Review File
2) Previous week Minutes of Meeting 2) Previous week Minutes of Meeting
3) Project Tracker File 3) PMS and OPIP Overview
4) Comp-off status 4) Monthly Achievements and Awards
5) IDP Review 5) CAPA Sheet Review
6) 1-1 Plan 6) Any discussion points7) Aspire VS Actual
8) Any discussion points
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Week 3 Week 4
1) Weekly Review File 1) Weekly Review File
2) Previous week Minutes of Meeting 2) Previous week Minutes of Meeting
3) Project Tracker File 3) Aspire VS Actual
4) Aspire VS Actual 4) Project Presentation (Managers to take tur
5) Financial of previous month 5) CAPA Sheet Review
6) Any discussion points 6) Any discussion points
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)
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Process KES-CLIC
Month Mar
Year 2011
SLA Metrics GBS Target Customer Target
Productive HC Aspire Target HC 13
71
TAT 100% 100%
Call Fix TAT 100% 100%
No. of Pre-release calls Pre Release Target 24 5
No. of Post-release calls Post Release Target 8 2
KE Available Hours 656
Project - Estimated Hours 578
Project - Actual Hours 552
Support Week Hrs 40
Utilization % 80% 90%
Schedule Variance 0 0 0
Effort Variance -4.71%
Error Analysis GBS Target Customer Target
Pre-release calls 24 NA 5
Analysis Phase 1
Design Phase 0
Develop 2
Unit Testing 2
Code Review 0
Post-release calls 8 2
Analysis Phase 2
Design Phase 0
Develop 0
Unit Testing 0
Code Review 0
Sub Group Metrics GBS Target
No. of Exception Reques 100% 0
Late Exception Requests 100% 0
Backlog Calls 0 0
Other Informations GBS Target
Internal CAPA Completio 100%
ColorCoding
MonthlyPerformance
Volume - Projects(basedon CCCD)
Average ExpectedVolume
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External CAPA Completio 100%
One-One Status 0|6|7|0
Absentism %
Planned Leaves 7%
Unplanned Leaves 0%
Escalations 0
Attrition (Regular) 20%
Attrition (K Attrition) 10%
New Hires
Status (Yes or No)
PMS Published Yes
Checkpoint meeting No
Account Review Slides Yes
SO Tool Updation NA
Legend
Red - Performance below target, at
Yellow - Performance below target, falls i
Green - Performance at or exc
No Volumes
Regular OperationalStuff
ColorCoding
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Week 1Week 2Week 3 Week 4Week 5 Comments
11 11
28 43
100% 100%
100% 100%
2 3
1 1
232 424
208 370195 357
20 20
93% 89%
0 0
-6.67% -3.64%
Week 1 Week 2Week 3 Week 3
Week 4 Comments
2 3
0 1
0 0
1 1
1 1
0 0
1 1
1 1
0 0
0 0
0 0
0 0
Week 1 Week 2 Week 3 Week 4 Week 5 Comments
1005(1) 100%(4)
0 0
0 0
Week 1 Week 2Week 3 Week 4
Week 5 Comments
100% 100%
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100% 100%
0 6
11
41
Comments
will be scheduled for 21st(Monday)
r below Red range
in defined Yellow range
eeding target
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Yes Clic
No Watson
IPC
QA
Support
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Jan
Feb
Mar
Apr
May
Jun
Jul
Oct
Nov
Dec
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Process Watson
Month Mar
Year 2011
SLA Metrics GBS Target Week 1
Productive HC Aspire Target HC 70 14
159 14
Diif Count Number of diffs 2430 556
TAT 100% 100% 100%
Call Fix TAT 100% 100% 100%
No. of Pre-release calls Pre Release Target 4 7 0
No. of Internal Post-release callInt Post-release calls 4 0 0
No. of Post-release calls Post Release Target 1 3 0
KE Available Hours 1952260
Project - Estimated Hours 880 130
Project - Actual Hours 854 128
Support Week Actual Hrs 693 110.00
Utilization % 80% 82% 92%
Schedule Variance 0 0 0 0
Effort Variance -3% -2%
Error Analysis GBS Target Week 1
Pre-release calls NA 7 0
Analysis Phase 0
Design Phase 0
Develop 0
Unit Testing 0
Code Review 0
Post-release calls 3 0
Analysis Phase 0
Design Phase 0
Develop 1Unit Testing 0
Code Review 0
Sub Group Metrics GBS Target Week 1
No. of Exception Requests 100% 0
Late Exception Requests 100% 0
Backlog Calls 0 0
Customer Target
ColorCoding
MonthlyPerformance
Volume - Projects(based onWCCD)
Average ExpectedVolume
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Other Informations GBS Target Week 1
Internal CAPA Completion 100%
External CAPA Completion 100%
One-One Status 0|6|6|6|0 0
Absentism %
Planned Leaves 7% 6.5
Unplanned Leaves 0% 0
Escalations 0 0
Attrition (Regular) 20% 0
Attrition (K Attrition) 10% 0
New Hires 0
Regular Operational Stuff Status (Yes or No)
PMS Published Yes
Checkpoint Meeting No
Account Review Slides Yes
SO Tool Updation NA
Legend
Red - Performance below
Yellow - Performance bel
Green - Performance at o
No Volumes
ColorCoding
MonthlyPerformance
ColorCoding
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Week 2 Week 3 Week 4 Week 5 Comments
14 14 14 14
19 35 48 43
414 181 0 1279
100% 100% 100% 100%
100% 100% 100% 100%
0 1 1 5
0 0 0 0
1 2 0 0
440 428 472 352
215 190 225 120
208 186 217 115
139 131 133 180
80% 75% 76% 85%
0 0 0% 0%
-3% -2% -4% -4%
Week 2 Week 3 Week 4 Week 5 Comments
0 1 1 5
1 2 0 0
1
Week 2 Week 3 Week 4 Week 5 Comments
0 0 0 0
0 0 0 0
0 0 0
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Week 2 Week 3 Week 4 Week 5 Comments
100% 100% 100% 100%
100% 100% 100% 100%
4 0 0 0
10 10 8 9
0
0
0
0
0
Comments
will be scheduled for Monday 21st
target, at or below Red range
w target, falls in defined Yellow range
r exceeding target
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Yes Clic Jan
No Watson Feb
IPC Mar
QA Apr
Support May
Jun
Jul
Jul
Oct
Nov
Dec
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