Using ArcGIS Online for Meter Replacement Project
• Introductions
• Business Drivers
• Solution Overview
– Architecture
– Automation
– Integration
• Workflow & User Interface
• Business Benefits
Andrew Jack | Memphis Light Gas & Water
• Computer Software Specialist
• Information Services Department
• With MLGW for 8 years
• MLGW Technical Lead for the ArcGIS Online Project
Skye Perry | SSP Innovations
• Principal Consultant
• Esri & Schneider Electric Technical Architect
• Utility-Focused ArcGIS Online Specialty Partner
• Began work with MLGW in 2008
Meter Replacement Project for Electric, Gas, & Water Meters
• Pilot Scheduled Starting in January 2014
• Pilot included ~60,000 Meters
• Touch point at every meter location
Wanted to gather digital data during installation
• Attribute Information About the Meter
• CIS Identifiers
• GPS Coordinates
• Install Date
• Installer Name
Wanted Up to 6 Pictures at each Meter Location
• Old Meter
• Empty Socket with Meter Removed
• New Meter After Installation
Desire to Use Lightweight Devices
• Ideally iPads or other Tablets
• MLGW already owned 50 iPhones that could be used
Use New Data To Enable MLGW Processes & Systems
• Future Service Visits
– Data and pics available in back office prior to site visit/work
• Customer Complaint Management
– Validate the jobsite at completion of work
• Geographic Information System (GIS)
– Meter Points added automatically to ArcGIS/ArcFM
• Customer Information System (CIS)
– Interface to CIS to pass back coordinate information and track
completion progress
Short Timeframe
• November 2013 – Targeted Project Start
• January 2014 – Ready for Production Pilot
MLGW Evaluated Several Different Solutions
• Originally Looking at non-GIS solutions
– Required New Licensing + Implementation
• MLGW GIS/FIS Team Was Consulted
– Existing Esri ELA for Licensing
– Enterprise Esri Implementation Recently
Completed with ArcSDE and ArcGIS Server
already in place
MLGW GIS Team Asked SSP for Options
• SSP was just wrapping up a 5 year GIS conversion / rollout
• Implemented Enterprise Solution
• Familiar with MLGW Team and Processes
• ArcGIS Online Expertise at Other Utility Customers
Esri Solution Offered:
• Leverage Existing Investment in Esri GIS Technology
• Licenses covered by ELA
• Allows for a very quick implementation
MLGW IT Dept. Had Stringent Requirements
• Would not open outside ports to internal servers
• Would not host data in the cloud
• Had a complex DMZ (pretty locked down for a DMZ)
• Did not want authoritative GIS data available via internet
Architecture Options
MLGW Final Architecture
Automation –SSP Nightly Batch Suite
Weekly Report to Management
• Shows meters collected in previous week
• Xls spreadsheet emailed to configured list
Integration to CIS
Esri Multiversion Views Used to Expose Data
• Electric, Gas, and Water Meter Data
• CIS uses Oracle connection to query meters
GIS
Oracle DB
Customer
Information System
(CIS)
select * from sde.agolelectricmeter_vw;
select * from sde.agolwatermeter_vw;
select * from sde.agolgasmeter_vw;
Match on Premise Number
NAD 83 Stateplane TN X/Y
Latitude, Longitude, etc…
• Application will be used
to capture GPS
coordinates for all
meters
• Installation Pictures will
be taken for each
service
• Can run on iOS,
Android or Windows
Order is
dispatched
using Ventyx
Order Routing
Application.
Work the Order
Technician selects what
service they are installing
Premise Number and
Service number are
entered from the Mobile
Dispatch order.
Technician can collect
the point:
• By GPS
• OR can use the
magnifying glass to locate
where the meter is on the
premise
Collect multiple images
using the iPhone Camera
• Existing Meter
• Open Socket
• New Meter
Different symbols
show service
locations for
electric, gas and
water at each
premise
Click on the
service symbol for
more information
Ticket will show
pictures of installed
meter
The following key benefits were realized
• Project completed in approximately 2 weeks
• Low cost to implement = significant ROI
• No additional licensing cost
• Architecture met IT standards
• User adoption was easy via Esri iPhone app
• Collected data was accurate
• Collected data was immediately available in back office
Questions?
Skye Perry
Principal Consultant
SSP Innovations
Andrew Jack
Project Technical Lead
Memphis Light Gas & Water
Using ArcGIS Online for Meter Replacement Project