Using ArcGIS Online for Meter Replacement Project

• Introductions

• Business Drivers

• Solution Overview

– Architecture

– Automation

– Integration

• Workflow & User Interface

• Business Benefits

Andrew Jack | Memphis Light Gas & Water

• Computer Software Specialist

• Information Services Department

• With MLGW for 8 years

• MLGW Technical Lead for the ArcGIS Online Project

Skye Perry | SSP Innovations

• Principal Consultant

• Esri & Schneider Electric Technical Architect

• Utility-Focused ArcGIS Online Specialty Partner

• Began work with MLGW in 2008

Meter Replacement Project for Electric, Gas, & Water Meters

• Pilot Scheduled Starting in January 2014

• Pilot included ~60,000 Meters

• Touch point at every meter location

Wanted to gather digital data during installation

• Attribute Information About the Meter

• CIS Identifiers

• GPS Coordinates

• Install Date

• Installer Name

Wanted Up to 6 Pictures at each Meter Location

• Old Meter

• Empty Socket with Meter Removed

• New Meter After Installation

Desire to Use Lightweight Devices

• Ideally iPads or other Tablets

• MLGW already owned 50 iPhones that could be used

Use New Data To Enable MLGW Processes & Systems

• Future Service Visits

– Data and pics available in back office prior to site visit/work

• Customer Complaint Management

– Validate the jobsite at completion of work

• Geographic Information System (GIS)

– Meter Points added automatically to ArcGIS/ArcFM

• Customer Information System (CIS)

– Interface to CIS to pass back coordinate information and track

completion progress

Short Timeframe

• November 2013 – Targeted Project Start

• January 2014 – Ready for Production Pilot

MLGW Evaluated Several Different Solutions

• Originally Looking at non-GIS solutions

– Required New Licensing + Implementation

• MLGW GIS/FIS Team Was Consulted

– Existing Esri ELA for Licensing

– Enterprise Esri Implementation Recently

Completed with ArcSDE and ArcGIS Server

already in place

MLGW GIS Team Asked SSP for Options

• SSP was just wrapping up a 5 year GIS conversion / rollout

• Implemented Enterprise Solution

• Familiar with MLGW Team and Processes

• ArcGIS Online Expertise at Other Utility Customers

Esri Solution Offered:

• Leverage Existing Investment in Esri GIS Technology

• Licenses covered by ELA

• Allows for a very quick implementation

MLGW IT Dept. Had Stringent Requirements

• Would not open outside ports to internal servers

• Would not host data in the cloud

• Had a complex DMZ (pretty locked down for a DMZ)

• Did not want authoritative GIS data available via internet

Architecture Options

MLGW Final Architecture

Automation –SSP Nightly Batch Suite

Weekly Report to Management

• Shows meters collected in previous week

• Xls spreadsheet emailed to configured list

Integration to CIS

Esri Multiversion Views Used to Expose Data

• Electric, Gas, and Water Meter Data

• CIS uses Oracle connection to query meters

GIS

Oracle DB

Customer

Information System

(CIS)

select * from sde.agolelectricmeter_vw;

select * from sde.agolwatermeter_vw;

select * from sde.agolgasmeter_vw;

Match on Premise Number

NAD 83 Stateplane TN X/Y

Latitude, Longitude, etc…

• Application will be used

to capture GPS

coordinates for all

meters

• Installation Pictures will

be taken for each

service

• Can run on iOS,

Android or Windows

Order is

dispatched

using Ventyx

Order Routing

Application.

Work the Order

Technician selects what

service they are installing

Premise Number and

Service number are

entered from the Mobile

Dispatch order.

Technician can collect

the point:

• By GPS

• OR can use the

magnifying glass to locate

where the meter is on the

premise

Collect multiple images

using the iPhone Camera

• Existing Meter

• Open Socket

• New Meter

Different symbols

show service

locations for

electric, gas and

water at each

premise

Click on the

service symbol for

more information

Ticket will show

pictures of installed

meter

The following key benefits were realized

• Project completed in approximately 2 weeks

• Low cost to implement = significant ROI

• No additional licensing cost

• Architecture met IT standards

• User adoption was easy via Esri iPhone app

• Collected data was accurate

• Collected data was immediately available in back office

Questions?

Skye Perry

Principal Consultant

SSP Innovations

skye.perry@sspinnovations.com

Andrew Jack

Project Technical Lead

Memphis Light Gas & Water

ajack@mlgw.org

Using ArcGIS Online for Meter Replacement Project